id author title date pages extension mime words sentence flesch summary cache txt crl-16405 Johnson, Kelli The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services. Edited by Sarah Anne Murphy. Chicago: American Library Association, 2014. 200p. Paper, $60.00 (ISBN 978-0-8389-1173-0). LC 2013-5034. 2015-01-01 2 .pdf application/pdf 993 49 39 To accomplish this, librarians and library administrators need to adequately assess library services. As several of the book’s contributors discuss, academic libraries are faced with declining budgets and the need to justify to administrators what librarians do. cache/crl-16405.pdf txt/crl-16405.txt