id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-17823	Dempsey, Paula R.	Chat Reference Referral Strategies: Making a Connection, or Dropping the Ball?	2019-07-11		.pdf	application/xhtml+xml	8826	365	46	UIC Library does not track the origin of reference referrals, and doing so would require cooperation from subject specialists and close attention to the privacy rights of patrons. This research problem is rooted in studies investigating the purpose of chat reference service, its staffing, and the training of chat service providers.	cache/crl-17823.pdf	txt/crl-17823.txt