id author title date pages extension mime words sentence flesch summary cache txt crl-24520 Costello, Laura Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement. Joelle E. Pitts, Laura Bonella, Jason M. Coleman, and Adam Wathen, eds. Santa Barbara, CA: Libraries Unlimited, 2019. 200p. Paperback. $55.00 (ISBN 978-1-44-085952-6). 2020-07-01 2 .pdf application/pdf 1185 60 50 The result is a practical structure for developing excellence in online library services featuring a variety of voices from across many library settings. The recent closures of many libraries due to COVID-19 has highlighted both readiness to provide services online and possible deficiencies in online service. cache/crl-24520.pdf txt/crl-24520.txt