id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ital-14325	Guo, Yan; Lam, Apple Hiu Ching; Chiu, Dickson K. W.; Ho, Kevin K. W.	Perceived Quality of Reference Service with WhatsApp	2022-09-19	17	.pdf	application/pdf	6992	309	32	How can academic libraries increase user satisfaction with WhatsApp reference services? Some studies also stressed that many students welcome WhatsApp as an effective reference service platform.29 However, Friday et al. pointed out that some librarians might not be trained and equipped with proper and up -to- date skills in using social media tools to provide library services effectively and efficiently.30 Further, Aina, Babalola, and Oduwole argued that hurdles such as instructional policies, lack of time, and heavy workloads might cause difficulties in using these tools to provide library services.31 As for evaluation, Mohd Azmi, Noorhidawati, and Yanti Idaya Aspura applied RUSA’s guidelines for the behavioral performance of reference and information service providers to evaluate the perceived importance versus actual practices of WhatsApp reference service from librarians’ perspectives.32 They suggested that although librarians expressed their awareness of the importance of RUSA guidelines, they would not fully comply with the guidelines because of time and other constraints.	cache/ital-14325.pdf	txt/ital-14325.txt