id author title date pages extension mime words sentence flesch summary cache txt ital-3239 Dalrymple, Tam “Just-in-Case” Answers: The Twenty-FirstCentury Vertical File 2008-12-01 4 .pdf application/pdf 2375 115 58 In contrast, in the past year OCLC Library staff averaged 4.2 local knowledge base searches for every three questions received. The reaction of OCLC staff indicates that such personal messages, with con- tent summaries that allow recipients to quickly evaluate the contents, are more often read than OCLC Library RSS feeds—especially if items sent continue to be valuable. cache/ital-3239.pdf txt/ital-3239.txt