id author title date pages extension mime words sentence flesch summary cache txt ital-9190 Trapido, Irina Library Discovery Products: Discovering User Expectations through Failure Analysis 2016-09-30 18 .pdf application/pdf 7636 287 41 These features, many of which have become deeply embedded into user search processes elsewhere on the web, could prevent or alleviate a substantial number of issues related to problematic user queries (misspellings, typographical errors, imprecise queries, etc.), enable more efficient recovery from errors by guiding users to improved results, and facilitate discovery of foreign-language materials. They rely on relevance ranking and are often reluctant to examine search results in any depth: if the desired item does not appear within the first few hits, users tend to rework their initial search statement (often with only a minimal change to the search terms) rather than scrolling down to the bottom of the results screen or looking beyond the first page of results. cache/ital-9190.pdf txt/ital-9190.txt