id	sid	tid	token	lemma	pos
crl-15729	1	1	shi.indd	shi.indd	PROPN
crl-15729	1	2	a	a	DET
crl-15729	1	3	theory	theory	NOUN
crl-15729	1	4	-	-	PUNCT
crl-15729	1	5	guided	guide	VERB
crl-15729	1	6	approach	approach	NOUN
crl-15729	1	7	to	to	ADP
crl-15729	1	8	library	library	NOUN
crl-15729	1	9	services	service	NOUN
crl-15729	1	10	assessment	assessment	NOUN
crl-15729	1	11	1	1	NUM
crl-15729	1	12	xi	xi	PROPN
crl-15729	1	13	shi	shi	PROPN
crl-15729	1	14	and	and	CCONJ
crl-15729	1	15	sarah	sarah	PROPN
crl-15729	1	16	levy	levy	NOUN
crl-15729	1	17	this	this	DET
crl-15729	1	18	article	article	NOUN
crl-15729	1	19	examines	examine	VERB
crl-15729	1	20	the	the	DET
crl-15729	1	21	theoretical	theoretical	ADJ
crl-15729	1	22	models	model	NOUN
crl-15729	1	23	applied	apply	VERB
crl-15729	1	24	to	to	ADP
crl-15729	1	25	date	date	NOUN
crl-15729	1	26	in	in	ADP
crl-15729	1	27	library	library	NOUN
crl-15729	1	28	assessment	assessment	NOUN
crl-15729	1	29	activities	activity	NOUN
crl-15729	1	30	.	.	PUNCT
crl-15729	2	1	a	a	DET
crl-15729	2	2	brief	brief	ADJ
crl-15729	2	3	review	review	NOUN
crl-15729	2	4	of	of	ADP
crl-15729	2	5	the	the	DET
crl-15729	2	6	history	history	NOUN
crl-15729	2	7	of	of	ADP
crl-15729	2	8	library	library	NOUN
crl-15729	2	9	assessment	assessment	NOUN
crl-15729	2	10	practices	practice	NOUN
crl-15729	2	11	and	and	CCONJ
crl-15729	2	12	the	the	DET
crl-15729	2	13	evolution	evolution	NOUN
crl-15729	2	14	of	of	ADP
crl-15729	2	15	their	their	PRON
crl-15729	2	16	respective	respective	ADJ
crl-15729	2	17	approaches	approach	NOUN
crl-15729	2	18	is	be	AUX
crl-15729	2	19	presented	present	VERB
crl-15729	2	20	.	.	PUNCT
crl-15729	3	1	a	a	DET
crl-15729	3	2	discussion	discussion	NOUN
crl-15729	3	3	of	of	ADP
crl-15729	3	4	the	the	DET
crl-15729	3	5	theoretical	theoretical	ADJ
crl-15729	3	6	concepts	concept	NOUN
crl-15729	3	7	applied	apply	VERB
crl-15729	3	8	to	to	ADP
crl-15729	3	9	these	these	DET
crl-15729	3	10	assessment	assessment	NOUN
crl-15729	3	11	activities	activity	NOUN
crl-15729	3	12	in	in	ADP
crl-15729	3	13	library	library	NOUN
crl-15729	3	14	and	and	CCONJ
crl-15729	3	15	information	information	NOUN
crl-15729	3	16	science	science	NOUN
crl-15729	3	17	(	(	PUNCT
crl-15729	3	18	lis	lis	PROPN
crl-15729	3	19	)	)	PUNCT
crl-15729	3	20	as	as	SCONJ
crl-15729	3	21	introduced	introduce	VERB
crl-15729	3	22	from	from	ADP
crl-15729	3	23	other	other	ADJ
crl-15729	3	24	fields	field	NOUN
crl-15729	3	25	,	,	PUNCT
crl-15729	3	26	such	such	ADJ
crl-15729	3	27	as	as	ADP
crl-15729	3	28	marketing	marketing	NOUN
crl-15729	3	29	and	and	CCONJ
crl-15729	3	30	management	management	NOUN
crl-15729	3	31	information	information	NOUN
crl-15729	3	32	systems	system	NOUN
crl-15729	3	33	(	(	PUNCT
crl-15729	3	34	mis	mis	PROPN
crl-15729	3	35	)	)	PUNCT
crl-15729	3	36	,	,	PUNCT
crl-15729	3	37	follows.the	follows.the	DET
crl-15729	3	38	conceptual	conceptual	ADJ
crl-15729	3	39	issues	issue	NOUN
crl-15729	3	40	and	and	CCONJ
crl-15729	3	41	practical	practical	ADJ
crl-15729	3	42	concerns	concern	NOUN
crl-15729	3	43	in	in	ADP
crl-15729	3	44	libraryassessment	libraryassessment	ADJ
crl-15729	3	45	are	be	AUX
crl-15729	3	46	then	then	ADV
crl-15729	3	47	discussed	discuss	VERB
crl-15729	3	48	.	.	PUNCT
crl-15729	4	1	focus	focus	NOUN
crl-15729	4	2	is	be	AUX
crl-15729	4	3	placed	place	VERB
crl-15729	4	4	on	on	ADP
crl-15729	4	5	the	the	DET
crl-15729	4	6	review	review	NOUN
crl-15729	4	7	of	of	ADP
crl-15729	4	8	research	research	NOUN
crl-15729	4	9	concepts	concept	NOUN
crl-15729	4	10	of	of	ADP
crl-15729	4	11	service	service	NOUN
crl-15729	4	12	quality	quality	NOUN
crl-15729	4	13	,	,	PUNCT
crl-15729	4	14	customer	customer	NOUN
crl-15729	4	15	/	/	SYM
crl-15729	4	16	user	user	NOUN
crl-15729	4	17	satisfaction	satisfaction	NOUN
crl-15729	4	18	,	,	PUNCT
crl-15729	4	19	and	and	CCONJ
crl-15729	4	20	their	their	PRON
crl-15729	4	21	applications	application	NOUN
crl-15729	4	22	in	in	ADP
crl-15729	4	23	library	library	NOUN
crl-15729	4	24	assessment	assessment	NOUN
crl-15729	4	25	activities	activity	NOUN
crl-15729	4	26	.	.	PUNCT
crl-15729	5	1	ver	ver	VERB
crl-15729	5	2	the	the	DET
crl-15729	5	3	past	past	ADJ
crl-15729	5	4	decade	decade	NOUN
crl-15729	5	5	,	,	PUNCT
crl-15729	5	6	both	both	CCONJ
crl-15729	5	7	academics	academic	NOUN
crl-15729	5	8	and	and	CCONJ
crl-15729	5	9	practitioners	practitioner	NOUN
crl-15729	5	10	in	in	ADP
crl-15729	5	11	the	the	DET
crl-15729	5	12	field	field	NOUN
crl-15729	5	13	of	of	ADP
crl-15729	5	14	library	library	NOUN
crl-15729	5	15	and	and	CCONJ
crl-15729	5	16	information	information	NOUN
crl-15729	5	17	science	science	NOUN
crl-15729	5	18	(	(	PUNCT
crl-15729	5	19	lis	lis	PROPN
crl-15729	5	20	)	)	PUNCT
crl-15729	5	21	have	have	AUX
crl-15729	5	22	increasingly	increasingly	ADV
crl-15729	5	23	recognized	recognize	VERB
crl-15729	5	24	the	the	DET
crl-15729	5	25	significance	significance	NOUN
crl-15729	5	26	of	of	ADP
crl-15729	5	27	assessing	assess	VERB
crl-15729	5	28	library	library	NOUN
crl-15729	5	29	services	service	NOUN
crl-15729	5	30	.	.	PUNCT
crl-15729	6	1	library	library	NOUN
crl-15729	6	2	assessment	assessment	NOUN
crl-15729	6	3	applications	application	NOUN
crl-15729	6	4	have	have	AUX
crl-15729	6	5	been	be	AUX
crl-15729	6	6	encouraged	encourage	VERB
crl-15729	6	7	at	at	ADP
crl-15729	6	8	all	all	DET
crl-15729	6	9	scales	scale	NOUN
crl-15729	6	10	,	,	PUNCT
crl-15729	6	11	massive	massive	ADJ
crl-15729	6	12	amounts	amount	NOUN
crl-15729	6	13	of	of	ADP
crl-15729	6	14	data	datum	NOUN
crl-15729	6	15	have	have	AUX
crl-15729	6	16	been	be	AUX
crl-15729	6	17	collected	collect	VERB
crl-15729	6	18	and	and	CCONJ
crl-15729	6	19	published	publish	VERB
crl-15729	6	20	,	,	PUNCT
crl-15729	6	21	and	and	CCONJ
crl-15729	6	22	processes	process	NOUN
crl-15729	6	23	and	and	CCONJ
crl-15729	6	24	results	result	NOUN
crl-15729	6	25	have	have	AUX
crl-15729	6	26	been	be	AUX
crl-15729	6	27	reported	report	VERB
crl-15729	6	28	.	.	PUNCT
crl-15729	7	1	however	however	ADV
crl-15729	7	2	,	,	PUNCT
crl-15729	7	3	it	it	PRON
crl-15729	7	4	is	be	AUX
crl-15729	7	5	surprising	surprising	ADJ
crl-15729	7	6	that	that	SCONJ
crl-15729	7	7	li	li	PROPN
crl-15729	7	8	le	le	X
crl-15729	7	9	comprehensive	comprehensive	ADJ
crl-15729	7	10	analysis	analysis	NOUN
crl-15729	7	11	of	of	ADP
crl-15729	7	12	the	the	DET
crl-15729	7	13	current	current	ADJ
crl-15729	7	14	library	library	NOUN
crl-15729	7	15	assessment	assessment	NOUN
crl-15729	7	16	tools	tool	NOUN
crl-15729	7	17	has	have	AUX
crl-15729	7	18	been	be	AUX
crl-15729	7	19	performed	perform	VERB
crl-15729	7	20	.	.	PUNCT
crl-15729	8	1	this	this	DET
crl-15729	8	2	article	article	NOUN
crl-15729	8	3	describes	describe	VERB
crl-15729	8	4	the	the	DET
crl-15729	8	5	most	most	ADV
crl-15729	8	6	popular	popular	ADJ
crl-15729	8	7	assessment	assessment	NOUN
crl-15729	8	8	approaches	approach	NOUN
crl-15729	8	9	seen	see	VERB
crl-15729	8	10	in	in	ADP
crl-15729	8	11	academic	academic	ADJ
crl-15729	8	12	libraries	library	NOUN
crl-15729	8	13	.	.	PUNCT
crl-15729	9	1	it	it	PRON
crl-15729	9	2	provides	provide	VERB
crl-15729	9	3	a	a	DET
crl-15729	9	4	review	review	NOUN
crl-15729	9	5	of	of	ADP
crl-15729	9	6	assessment	assessment	NOUN
crl-15729	9	7	theories	theory	NOUN
crl-15729	9	8	introduced	introduce	VERB
crl-15729	9	9	into	into	ADP
crl-15729	9	10	lis	lis	PROPN
crl-15729	9	11	for	for	ADP
crl-15729	9	12	library	library	NOUN
crl-15729	9	13	assessment	assessment	NOUN
crl-15729	9	14	applications	application	NOUN
crl-15729	9	15	from	from	ADP
crl-15729	9	16	other	other	ADJ
crl-15729	9	17	fields	field	NOUN
crl-15729	9	18	,	,	PUNCT
crl-15729	9	19	such	such	ADJ
crl-15729	9	20	as	as	ADP
crl-15729	9	21	marketing	marketing	NOUN
crl-15729	9	22	and	and	CCONJ
crl-15729	9	23	management	management	NOUN
crl-15729	9	24	information	information	NOUN
crl-15729	9	25	systems	system	NOUN
crl-15729	9	26	(	(	PUNCT
crl-15729	9	27	mis	mis	PROPN
crl-15729	9	28	)	)	PUNCT
crl-15729	9	29	.	.	PUNCT
crl-15729	10	1	background	background	NOUN
crl-15729	10	2	information	information	NOUN
crl-15729	10	3	on	on	ADP
crl-15729	10	4	research	research	NOUN
crl-15729	10	5	models	model	NOUN
crl-15729	10	6	and	and	CCONJ
crl-15729	10	7	their	their	PRON
crl-15729	10	8	research	research	NOUN
crl-15729	10	9	concepts	concept	NOUN
crl-15729	10	10	such	such	ADJ
crl-15729	10	11	as	as	ADP
crl-15729	10	12	servqual	servqual	ADJ
crl-15729	10	13	,	,	PUNCT
crl-15729	10	14	designed	design	VERB
crl-15729	10	15	to	to	PART
crl-15729	10	16	measure	measure	VERB
crl-15729	10	17	service	service	NOUN
crl-15729	10	18	quality	quality	NOUN
crl-15729	10	19	,	,	PUNCT
crl-15729	10	20	and	and	CCONJ
crl-15729	10	21	the	the	DET
crl-15729	10	22	disconfirmation	disconfirmation	NOUN
crl-15729	10	23	model	model	NOUN
crl-15729	10	24	,	,	PUNCT
crl-15729	10	25	used	use	VERB
crl-15729	10	26	in	in	ADP
crl-15729	10	27	marketing	marketing	NOUN
crl-15729	10	28	research	research	NOUN
crl-15729	10	29	to	to	PART
crl-15729	10	30	predict	predict	VERB
crl-15729	10	31	customer	customer	NOUN
crl-15729	10	32	satisfaction	satisfaction	NOUN
crl-15729	10	33	/	/	SYM
crl-15729	10	34	dissatisfaction	dissatisfaction	NOUN
crl-15729	10	35	(	(	PUNCT
crl-15729	10	36	cs	cs	PROPN
crl-15729	10	37	/	/	SYM
crl-15729	10	38	d	d	PROPN
crl-15729	10	39	)	)	PUNCT
crl-15729	10	40	,	,	PUNCT
crl-15729	10	41	are	be	AUX
crl-15729	10	42	provided	provide	VERB
crl-15729	10	43	and	and	CCONJ
crl-15729	10	44	discussed	discuss	VERB
crl-15729	10	45	.	.	PUNCT
crl-15729	11	1	this	this	DET
crl-15729	11	2	study	study	NOUN
crl-15729	11	3	presents	present	VERB
crl-15729	11	4	a	a	DET
crl-15729	11	5	review	review	NOUN
crl-15729	11	6	of	of	ADP
crl-15729	11	7	the	the	DET
crl-15729	11	8	conceptual	conceptual	ADJ
crl-15729	11	9	and	and	CCONJ
crl-15729	11	10	practical	practical	ADJ
crl-15729	11	11	aspects	aspect	NOUN
crl-15729	11	12	of	of	ADP
crl-15729	11	13	libqual+	libqual+	NOUN
crl-15729	11	14	™	™	PROPN
crl-15729	11	15	,	,	PUNCT
crl-15729	11	16	a	a	DET
crl-15729	11	17	recent	recent	ADJ
crl-15729	11	18	assessment	assessment	NOUN
crl-15729	11	19	tool	tool	NOUN
crl-15729	11	20	that	that	PRON
crl-15729	11	21	evolved	evolve	VERB
crl-15729	11	22	from	from	ADP
crl-15729	11	23	servqual	servqual	ADJ
crl-15729	11	24	and	and	CCONJ
crl-15729	11	25	whose	whose	DET
crl-15729	11	26	use	use	NOUN
crl-15729	11	27	is	be	AUX
crl-15729	11	28	widely	widely	ADV
crl-15729	11	29	encouraged	encourage	VERB
crl-15729	11	30	in	in	ADP
crl-15729	11	31	libraries	library	NOUN
crl-15729	11	32	,	,	PUNCT
crl-15729	11	33	academic	academic	ADJ
crl-15729	11	34	and	and	CCONJ
crl-15729	11	35	public	public	ADJ
crl-15729	11	36	alike	alike	ADV
crl-15729	11	37	.	.	PUNCT
crl-15729	12	1	relevant	relevant	ADJ
crl-15729	12	2	terminologies	terminology	NOUN
crl-15729	12	3	,	,	PUNCT
crl-15729	12	4	such	such	ADJ
crl-15729	12	5	as	as	ADP
crl-15729	12	6	user	user	NOUN
crl-15729	12	7	satisfaction	satisfaction	NOUN
crl-15729	12	8	,	,	PUNCT
crl-15729	12	9	service	service	NOUN
crl-15729	12	10	quality	quality	NOUN
crl-15729	12	11	,	,	PUNCT
crl-15729	12	12	and	and	CCONJ
crl-15729	12	13	customer/	customer/	NUM
crl-15729	12	14	user	user	NOUN
crl-15729	12	15	needs	need	NOUN
crl-15729	12	16	and	and	CCONJ
crl-15729	12	17	expectations	expectation	NOUN
crl-15729	12	18	,	,	PUNCT
crl-15729	12	19	are	be	AUX
crl-15729	12	20	discussed	discuss	VERB
crl-15729	12	21	and	and	CCONJ
crl-15729	12	22	clarified	clarify	VERB
crl-15729	12	23	.	.	PUNCT
crl-15729	13	1	finally	finally	ADV
crl-15729	13	2	,	,	PUNCT
crl-15729	13	3	recommendations	recommendation	NOUN
crl-15729	13	4	for	for	ADP
crl-15729	13	5	future	future	ADJ
crl-15729	13	6	research	research	NOUN
crl-15729	13	7	and	and	CCONJ
crl-15729	13	8	practical	practical	ADJ
crl-15729	13	9	library	library	NOUN
crl-15729	13	10	assessment	assessment	NOUN
crl-15729	13	11	activities	activity	NOUN
crl-15729	13	12	are	be	AUX
crl-15729	13	13	offered	offer	VERB
crl-15729	13	14	.	.	PUNCT
crl-15729	14	1	xi	xi	PROPN
crl-15729	14	2	shi	shi	PROPN
crl-15729	14	3	is	be	AUX
crl-15729	14	4	the	the	DET
crl-15729	14	5	head	head	NOUN
crl-15729	14	6	librarian	librarian	NOUN
crl-15729	14	7	at	at	ADP
crl-15729	14	8	suny	suny	PROPN
crl-15729	14	9	rockland	rockland	PROPN
crl-15729	14	10	community	community	PROPN
crl-15729	14	11	college	college	PROPN
crl-15729	14	12	;	;	PUNCT
crl-15729	14	13	e	e	X
crl-15729	14	14	-	-	NOUN
crl-15729	14	15	mail	mail	NOUN
crl-15729	14	16	:	:	PUNCT
crl-15729	14	17	xshi@sunyrockland.edu	xshi@sunyrockland.edu	PROPN
crl-15729	14	18	.	.	PUNCT
crl-15729	15	1	sarah	sarah	PROPN
crl-15729	15	2	levy	levy	PROPN
crl-15729	15	3	is	be	AUX
crl-15729	15	4	an	an	DET
crl-15729	15	5	assistant	assistant	ADJ
crl-15729	15	6	professor	professor	NOUN
crl-15729	15	7	of	of	ADP
crl-15729	15	8	library	library	NOUN
crl-15729	15	9	services	service	NOUN
crl-15729	15	10	and	and	CCONJ
crl-15729	15	11	head	head	NOUN
crl-15729	15	12	of	of	ADP
crl-15729	15	13	access	access	NOUN
crl-15729	15	14	services	service	NOUN
crl-15729	15	15	at	at	ADP
crl-15729	15	16	suny	suny	PROPN
crl-15729	15	17	rockland	rockland	PROPN
crl-15729	15	18	community	community	PROPN
crl-15729	15	19	college	college	PROPN
crl-15729	15	20	;	;	PUNCT
crl-15729	15	21	e	e	X
crl-15729	15	22	-	-	NOUN
crl-15729	15	23	mail	mail	NOUN
crl-15729	15	24	:	:	PUNCT
crl-15729	15	25	slevy@sunyrockland.edu	slevy@sunyrockland.edu	NOUN
crl-15729	15	26	.	.	PUNCT
crl-15729	16	1	266	266	NUM
crl-15729	16	2	mailto:slevy@sunyrockland.edu	mailto:slevy@sunyrockland.edu	PROPN
crl-15729	16	3	mailto:xshi@sunyrockland.edu	mailto:xshi@sunyrockland.edu	VERB
crl-15729	16	4	a	a	DET
crl-15729	16	5	theory	theory	NOUN
crl-15729	16	6	-	-	PUNCT
crl-15729	16	7	guided	guide	VERB
crl-15729	16	8	approach	approach	NOUN
crl-15729	16	9	to	to	ADP
crl-15729	16	10	library	library	NOUN
crl-15729	16	11	services	service	NOUN
crl-15729	16	12	assessment	assessment	NOUN
crl-15729	16	13	267	267	NUM
crl-15729	16	14	library	library	NOUN
crl-15729	16	15	information	information	NOUN
crl-15729	16	16	services	service	NOUN
crl-15729	16	17	assessment	assessment	NOUN
crl-15729	16	18	in	in	ADP
crl-15729	16	19	the	the	DET
crl-15729	16	20	past	past	ADJ
crl-15729	16	21	ten	ten	NUM
crl-15729	16	22	years	year	NOUN
crl-15729	16	23	,	,	PUNCT
crl-15729	16	24	the	the	DET
crl-15729	16	25	library	library	NOUN
crl-15729	16	26	has	have	AUX
crl-15729	16	27	experienced	experience	VERB
crl-15729	16	28	an	an	DET
crl-15729	16	29	evolution	evolution	NOUN
crl-15729	16	30	of	of	ADP
crl-15729	16	31	service	service	NOUN
crl-15729	16	32	assessment	assessment	NOUN
crl-15729	16	33	in	in	ADP
crl-15729	16	34	its	its	PRON
crl-15729	16	35	daily	daily	ADJ
crl-15729	16	36	operations	operation	NOUN
crl-15729	16	37	,	,	PUNCT
crl-15729	16	38	driven	drive	VERB
crl-15729	16	39	largely	largely	ADV
crl-15729	16	40	by	by	ADP
crl-15729	16	41	the	the	DET
crl-15729	16	42	advancement	advancement	NOUN
crl-15729	16	43	of	of	ADP
crl-15729	16	44	information	information	NOUN
crl-15729	16	45	technology	technology	NOUN
crl-15729	16	46	in	in	ADP
crl-15729	16	47	managing	manage	VERB
crl-15729	16	48	library	library	NOUN
crl-15729	16	49	systems	system	NOUN
crl-15729	16	50	,	,	PUNCT
crl-15729	16	51	as	as	ADV
crl-15729	16	52	well	well	ADV
crl-15729	16	53	as	as	ADP
crl-15729	16	54	a	a	DET
crl-15729	16	55	conceptual	conceptual	ADJ
crl-15729	16	56	change	change	NOUN
crl-15729	16	57	of	of	ADP
crl-15729	16	58	higher	high	ADJ
crl-15729	16	59	education	education	NOUN
crl-15729	16	60	standards	standard	NOUN
crl-15729	16	61	.	.	PUNCT
crl-15729	17	1	undoubtedly	undoubtedly	ADV
crl-15729	17	2	,	,	PUNCT
crl-15729	17	3	the	the	DET
crl-15729	17	4	importance	importance	NOUN
crl-15729	17	5	of	of	ADP
crl-15729	17	6	assessment	assessment	NOUN
crl-15729	17	7	is	be	AUX
crl-15729	17	8	recognized	recognize	VERB
crl-15729	17	9	not	not	PART
crl-15729	17	10	only	only	ADV
crl-15729	17	11	by	by	ADP
crl-15729	17	12	the	the	DET
crl-15729	17	13	institution	institution	NOUN
crl-15729	17	14	and	and	CCONJ
crl-15729	17	15	library	library	NOUN
crl-15729	17	16	administrators	administrator	NOUN
crl-15729	17	17	,	,	PUNCT
crl-15729	17	18	but	but	CCONJ
crl-15729	17	19	also	also	ADV
crl-15729	17	20	by	by	ADP
crl-15729	17	21	librarians	librarian	NOUN
crl-15729	17	22	.	.	PUNCT
crl-15729	18	1	all	all	PRON
crl-15729	18	2	understand	understand	VERB
crl-15729	18	3	that	that	SCONJ
crl-15729	18	4	evaluating	evaluate	VERB
crl-15729	18	5	and	and	CCONJ
crl-15729	18	6	improving	improve	VERB
crl-15729	18	7	information	information	NOUN
crl-15729	18	8	services	service	NOUN
crl-15729	18	9	to	to	PART
crl-15729	18	10	meet	meet	VERB
crl-15729	18	11	user	user	NOUN
crl-15729	18	12	demands	demand	NOUN
crl-15729	18	13	is	be	AUX
crl-15729	18	14	essential	essential	ADJ
crl-15729	18	15	to	to	PART
crl-15729	18	16	successfully	successfully	ADV
crl-15729	18	17	support	support	VERB
crl-15729	18	18	the	the	DET
crl-15729	18	19	educational	educational	ADJ
crl-15729	18	20	goals	goal	NOUN
crl-15729	18	21	and	and	CCONJ
crl-15729	18	22	the	the	DET
crl-15729	18	23	daily	daily	ADJ
crl-15729	18	24	teaching	teaching	NOUN
crl-15729	18	25	and	and	CCONJ
crl-15729	18	26	learning	learning	NOUN
crl-15729	18	27	activities	activity	NOUN
crl-15729	18	28	of	of	ADP
crl-15729	18	29	the	the	DET
crl-15729	18	30	institution	institution	NOUN
crl-15729	18	31	.	.	PUNCT
crl-15729	19	1	in	in	ADP
crl-15729	19	2	addition	addition	NOUN
crl-15729	19	3	,	,	PUNCT
crl-15729	19	4	as	as	SCONJ
crl-15729	19	5	information	information	NOUN
crl-15729	19	6	technologies	technology	NOUN
crl-15729	19	7	are	be	AUX
crl-15729	19	8	developing	develop	VERB
crl-15729	19	9	at	at	ADP
crl-15729	19	10	a	a	DET
crl-15729	19	11	rapid	rapid	ADJ
crl-15729	19	12	and	and	CCONJ
crl-15729	19	13	erratic	erratic	ADJ
crl-15729	19	14	pace	pace	NOUN
crl-15729	19	15	,	,	PUNCT
crl-15729	19	16	library	library	NOUN
crl-15729	19	17	services	service	NOUN
crl-15729	19	18	have	have	VERB
crl-15729	19	19	to	to	PART
crl-15729	19	20	be	be	AUX
crl-15729	19	21	evaluated	evaluate	VERB
crl-15729	19	22	constantly	constantly	ADV
crl-15729	19	23	and	and	CCONJ
crl-15729	19	24	changes	change	VERB
crl-15729	19	25	to	to	PART
crl-15729	19	26	service	service	NOUN
crl-15729	19	27	orientations	orientation	NOUN
crl-15729	19	28	and	and	CCONJ
crl-15729	19	29	service	service	NOUN
crl-15729	19	30	delivery	delivery	NOUN
crl-15729	19	31	mechanisms	mechanism	NOUN
crl-15729	19	32	need	need	VERB
crl-15729	19	33	to	to	PART
crl-15729	19	34	be	be	AUX
crl-15729	19	35	made	make	VERB
crl-15729	19	36	accordingly	accordingly	ADV
crl-15729	19	37	.	.	PUNCT
crl-15729	20	1	history	history	NOUN
crl-15729	20	2	and	and	CCONJ
crl-15729	20	3	evolution	evolution	NOUN
crl-15729	20	4	of	of	ADP
crl-15729	20	5	library	library	NOUN
crl-15729	20	6	assessment	assessment	NOUN
crl-15729	20	7	practices	practice	VERB
crl-15729	20	8	the	the	DET
crl-15729	20	9	beginning	beginning	NOUN
crl-15729	20	10	of	of	ADP
crl-15729	20	11	library	library	NOUN
crl-15729	20	12	service	service	NOUN
crl-15729	20	13	assessment	assessment	NOUN
crl-15729	20	14	can	can	AUX
crl-15729	20	15	be	be	AUX
crl-15729	20	16	traced	trace	VERB
crl-15729	20	17	to	to	ADP
crl-15729	20	18	the	the	DET
crl-15729	20	19	irregular	irregular	ADJ
crl-15729	20	20	collection	collection	NOUN
crl-15729	20	21	of	of	ADP
crl-15729	20	22	statistics	statistic	NOUN
crl-15729	20	23	,	,	PUNCT
crl-15729	20	24	such	such	ADJ
crl-15729	20	25	as	as	ADP
crl-15729	20	26	daily	daily	ADJ
crl-15729	20	27	circulation	circulation	NOUN
crl-15729	20	28	counts	count	NOUN
crl-15729	20	29	,	,	PUNCT
crl-15729	20	30	reference	reference	NOUN
crl-15729	20	31	questions	question	NOUN
crl-15729	20	32	answered	answer	VERB
crl-15729	20	33	,	,	PUNCT
crl-15729	20	34	books	book	NOUN
crl-15729	20	35	ordered	order	VERB
crl-15729	20	36	and	and	CCONJ
crl-15729	20	37	cataloged	catalog	VERB
crl-15729	20	38	by	by	ADP
crl-15729	20	39	day	day	NOUN
crl-15729	20	40	,	,	PUNCT
crl-15729	20	41	month	month	NOUN
crl-15729	20	42	,	,	PUNCT
crl-15729	20	43	or	or	CCONJ
crl-15729	20	44	year	year	NOUN
crl-15729	20	45	.	.	PUNCT
crl-15729	21	1	very	very	ADV
crl-15729	21	2	o	o	PROPN
crl-15729	21	3	en	en	PROPN
crl-15729	21	4	,	,	PUNCT
crl-15729	21	5	the	the	DET
crl-15729	21	6	collected	collect	VERB
crl-15729	21	7	statistics	statistic	NOUN
crl-15729	21	8	were	be	AUX
crl-15729	21	9	considered	consider	VERB
crl-15729	21	10	the	the	DET
crl-15729	21	11	end	end	NOUN
crl-15729	21	12	results	result	NOUN
crl-15729	21	13	.	.	PUNCT
crl-15729	22	1	no	no	DET
crl-15729	22	2	further	further	ADJ
crl-15729	22	3	analysis	analysis	NOUN
crl-15729	22	4	or	or	CCONJ
crl-15729	22	5	followup	followup	NOUN
crl-15729	22	6	measures	measure	NOUN
crl-15729	22	7	were	be	AUX
crl-15729	22	8	taken	take	VERB
crl-15729	22	9	.	.	PUNCT
crl-15729	23	1	three	three	NUM
crl-15729	23	2	features	feature	NOUN
crl-15729	23	3	characterize	characterize	VERB
crl-15729	23	4	this	this	DET
crl-15729	23	5	assessment	assessment	NOUN
crl-15729	23	6	approach	approach	NOUN
crl-15729	23	7	:	:	PUNCT
crl-15729	23	8	first	first	ADV
crl-15729	23	9	,	,	PUNCT
crl-15729	23	10	it	it	PRON
crl-15729	23	11	is	be	AUX
crl-15729	23	12	a	a	DET
crl-15729	23	13	perception	perception	NOUN
crl-15729	23	14	of	of	ADP
crl-15729	23	15	the	the	DET
crl-15729	23	16	service	service	NOUN
crl-15729	23	17	provider	provider	NOUN
crl-15729	23	18	(	(	PUNCT
crl-15729	23	19	e.g.	e.g.	ADV
crl-15729	23	20	,	,	PUNCT
crl-15729	23	21	the	the	DET
crl-15729	23	22	librarians	librarians	PROPN
crl-15729	23	23	or	or	CCONJ
crl-15729	23	24	library	library	NOUN
crl-15729	23	25	staff	staff	NOUN
crl-15729	23	26	)	)	PUNCT
crl-15729	23	27	;	;	PUNCT
crl-15729	23	28	second	second	X
crl-15729	23	29	,	,	PUNCT
crl-15729	23	30	it	it	PRON
crl-15729	23	31	is	be	AUX
crl-15729	23	32	a	a	DET
crl-15729	23	33	description	description	NOUN
crl-15729	23	34	of	of	ADP
crl-15729	23	35	phenomena	phenomenon	NOUN
crl-15729	23	36	(	(	PUNCT
crl-15729	23	37	e.g.	e.g.	ADV
crl-15729	23	38	,	,	PUNCT
crl-15729	23	39	how	how	SCONJ
crl-15729	23	40	many	many	ADJ
crl-15729	23	41	books	book	NOUN
crl-15729	23	42	are	be	AUX
crl-15729	23	43	checked	check	VERB
crl-15729	23	44	out	out	ADP
crl-15729	23	45	on	on	ADP
crl-15729	23	46	a	a	DET
crl-15729	23	47	given	give	VERB
crl-15729	23	48	day	day	NOUN
crl-15729	23	49	)	)	PUNCT
crl-15729	23	50	;	;	PUNCT
crl-15729	23	51	and	and	CCONJ
crl-15729	23	52	third	third	ADV
crl-15729	23	53	,	,	PUNCT
crl-15729	23	54	it	it	PRON
crl-15729	23	55	is	be	AUX
crl-15729	23	56	a	a	DET
crl-15729	23	57	one	one	NUM
crl-15729	23	58	-	-	PUNCT
crl-15729	23	59	way	way	NOUN
crl-15729	23	60	application	application	NOUN
crl-15729	23	61	that	that	PRON
crl-15729	23	62	ends	end	VERB
crl-15729	23	63	at	at	ADP
crl-15729	23	64	statistics	statistic	NOUN
crl-15729	23	65	collection	collection	NOUN
crl-15729	23	66	.	.	PUNCT
crl-15729	24	1	although	although	SCONJ
crl-15729	24	2	it	it	PRON
crl-15729	24	3	may	may	AUX
crl-15729	24	4	provide	provide	VERB
crl-15729	24	5	managers	manager	NOUN
crl-15729	24	6	and	and	CCONJ
crl-15729	24	7	librarians	librarian	NOUN
crl-15729	24	8	with	with	ADP
crl-15729	24	9	valuable	valuable	ADJ
crl-15729	24	10	information	information	NOUN
crl-15729	24	11	(	(	PUNCT
crl-15729	24	12	e.g.	e.g.	ADV
crl-15729	24	13	,	,	PUNCT
crl-15729	24	14	the	the	DET
crl-15729	24	15	price	price	NOUN
crl-15729	24	16	increases	increase	NOUN
crl-15729	24	17	of	of	ADP
crl-15729	24	18	serials	serial	NOUN
crl-15729	24	19	over	over	ADP
crl-15729	24	20	a	a	DET
crl-15729	24	21	given	give	VERB
crl-15729	24	22	year	year	NOUN
crl-15729	24	23	)	)	PUNCT
crl-15729	24	24	,	,	PUNCT
crl-15729	24	25	these	these	DET
crl-15729	24	26	sporadic	sporadic	ADJ
crl-15729	24	27	statistics	statistic	NOUN
crl-15729	24	28	alone	alone	ADV
crl-15729	24	29	do	do	AUX
crl-15729	24	30	not	not	PART
crl-15729	24	31	provide	provide	VERB
crl-15729	24	32	any	any	DET
crl-15729	24	33	meaningful	meaningful	ADJ
crl-15729	24	34	guide	guide	NOUN
crl-15729	24	35	for	for	ADP
crl-15729	24	36	systematic	systematic	ADJ
crl-15729	24	37	service	service	NOUN
crl-15729	24	38	improvement	improvement	NOUN
crl-15729	24	39	.	.	PUNCT
crl-15729	25	1	as	as	SCONJ
crl-15729	25	2	library	library	NOUN
crl-15729	25	3	services	service	NOUN
crl-15729	25	4	began	begin	VERB
crl-15729	25	5	to	to	PART
crl-15729	25	6	develop	develop	VERB
crl-15729	25	7	in	in	ADP
crl-15729	25	8	tandem	tandem	NOUN
crl-15729	25	9	with	with	ADP
crl-15729	25	10	emerging	emerge	VERB
crl-15729	25	11	is	be	AUX
crl-15729	25	12	technologies	technology	NOUN
crl-15729	25	13	,	,	PUNCT
crl-15729	25	14	researchers	researcher	NOUN
crl-15729	25	15	in	in	ADP
crl-15729	25	16	the	the	DET
crl-15729	25	17	field	field	NOUN
crl-15729	25	18	of	of	ADP
crl-15729	25	19	lis	lis	PROPN
crl-15729	25	20	,	,	PUNCT
crl-15729	25	21	as	as	ADV
crl-15729	25	22	well	well	ADV
crl-15729	25	23	as	as	ADP
crl-15729	25	24	librarians	librarian	NOUN
crl-15729	25	25	,	,	PUNCT
crl-15729	25	26	recognized	recognize	VERB
crl-15729	25	27	that	that	SCONJ
crl-15729	25	28	irregular	irregular	ADJ
crl-15729	25	29	service	service	NOUN
crl-15729	25	30	statistics	statistic	NOUN
crl-15729	25	31	alone	alone	ADV
crl-15729	25	32	are	be	AUX
crl-15729	25	33	insufficient	insufficient	ADJ
crl-15729	25	34	for	for	ADP
crl-15729	25	35	assessing	assess	VERB
crl-15729	25	36	library	library	NOUN
crl-15729	25	37	operations	operation	NOUN
crl-15729	25	38	.	.	PUNCT
crl-15729	26	1	to	to	PART
crl-15729	26	2	obtain	obtain	VERB
crl-15729	26	3	valid	valid	ADJ
crl-15729	26	4	results	result	NOUN
crl-15729	26	5	,	,	PUNCT
crl-15729	26	6	library	library	NOUN
crl-15729	26	7	users	user	NOUN
crl-15729	26	8	must	must	AUX
crl-15729	26	9	be	be	AUX
crl-15729	26	10	involved	involve	VERB
crl-15729	26	11	in	in	ADP
crl-15729	26	12	the	the	DET
crl-15729	26	13	assessment	assessment	NOUN
crl-15729	26	14	process	process	NOUN
crl-15729	26	15	.	.	PUNCT
crl-15729	27	1	subsequently	subsequently	ADV
crl-15729	27	2	,	,	PUNCT
crl-15729	27	3	a	a	DET
crl-15729	27	4	more	more	ADV
crl-15729	27	5	systematic	systematic	ADJ
crl-15729	27	6	approach	approach	NOUN
crl-15729	27	7	to	to	ADP
crl-15729	27	8	data	data	NOUN
crl-15729	27	9	collection	collection	NOUN
crl-15729	27	10	began	begin	VERB
crl-15729	27	11	to	to	PART
crl-15729	27	12	be	be	AUX
crl-15729	27	13	researched	research	VERB
crl-15729	27	14	and	and	CCONJ
crl-15729	27	15	new	new	ADJ
crl-15729	27	16	methodologies	methodology	NOUN
crl-15729	27	17	emerged	emerge	VERB
crl-15729	27	18	.	.	PUNCT
crl-15729	28	1	data	datum	NOUN
crl-15729	28	2	collection	collection	NOUN
crl-15729	28	3	in	in	ADP
crl-15729	28	4	various	various	ADJ
crl-15729	28	5	forms	form	NOUN
crl-15729	28	6	has	have	AUX
crl-15729	28	7	now	now	ADV
crl-15729	28	8	been	be	AUX
crl-15729	28	9	applied	apply	VERB
crl-15729	28	10	in	in	ADP
crl-15729	28	11	lis	lis	PROPN
crl-15729	28	12	.	.	PUNCT
crl-15729	29	1	institutionally	institutionally	ADV
crl-15729	29	2	created	create	VERB
crl-15729	29	3	surveys	survey	NOUN
crl-15729	29	4	,	,	PUNCT
crl-15729	29	5	focus	focus	NOUN
crl-15729	29	6	group	group	NOUN
crl-15729	29	7	interviews	interview	NOUN
crl-15729	29	8	,	,	PUNCT
crl-15729	29	9	and	and	CCONJ
crl-15729	29	10	complaint	complaint	VERB
crl-15729	29	11	analysis	analysis	NOUN
crl-15729	29	12	are	be	AUX
crl-15729	29	13	just	just	ADV
crl-15729	29	14	some	some	DET
crl-15729	29	15	examples	example	NOUN
crl-15729	29	16	of	of	ADP
crl-15729	29	17	data	data	NOUN
crl-15729	29	18	collection	collection	NOUN
crl-15729	29	19	methods	method	NOUN
crl-15729	29	20	that	that	PRON
crl-15729	29	21	have	have	AUX
crl-15729	29	22	been	be	AUX
crl-15729	29	23	employed.1	employed.1	NOUN
crl-15729	29	24	in	in	ADP
crl-15729	29	25	recent	recent	ADJ
crl-15729	29	26	years	year	NOUN
crl-15729	29	27	,	,	PUNCT
crl-15729	29	28	questionnaires	questionnaire	NOUN
crl-15729	29	29	with	with	ADP
crl-15729	29	30	different	different	ADJ
crl-15729	29	31	purposes	purpose	NOUN
crl-15729	29	32	have	have	AUX
crl-15729	29	33	been	be	AUX
crl-15729	29	34	created	create	VERB
crl-15729	29	35	and	and	CCONJ
crl-15729	29	36	used	use	VERB
crl-15729	29	37	as	as	ADP
crl-15729	29	38	an	an	DET
crl-15729	29	39	instrument	instrument	NOUN
crl-15729	29	40	and	and	CCONJ
crl-15729	29	41	the	the	DET
crl-15729	29	42	results	result	NOUN
crl-15729	29	43	have	have	AUX
crl-15729	29	44	been	be	AUX
crl-15729	29	45	reported	report	VERB
crl-15729	29	46	.	.	PUNCT
crl-15729	30	1	these	these	DET
crl-15729	30	2	questionnaires	questionnaire	NOUN
crl-15729	30	3	have	have	AUX
crl-15729	30	4	been	be	AUX
crl-15729	30	5	distributed	distribute	VERB
crl-15729	30	6	to	to	ADP
crl-15729	30	7	students	student	NOUN
crl-15729	30	8	,	,	PUNCT
crl-15729	30	9	faculty	faculty	NOUN
crl-15729	30	10	,	,	PUNCT
crl-15729	30	11	and	and	CCONJ
crl-15729	30	12	other	other	ADJ
crl-15729	30	13	library	library	NOUN
crl-15729	30	14	users	user	NOUN
crl-15729	30	15	.	.	PUNCT
crl-15729	31	1	a	a	DET
crl-15729	31	2	er	er	INTJ
crl-15729	31	3	data	datum	NOUN
crl-15729	31	4	are	be	AUX
crl-15729	31	5	collected	collect	VERB
crl-15729	31	6	,	,	PUNCT
crl-15729	31	7	they	they	PRON
crl-15729	31	8	are	be	AUX
crl-15729	31	9	o	o	ADV
crl-15729	31	10	en	en	ADV
crl-15729	31	11	aggregated	aggregated	ADJ
crl-15729	31	12	and	and	CCONJ
crl-15729	31	13	presented	present	VERB
crl-15729	31	14	in	in	ADP
crl-15729	31	15	more	more	ADV
crl-15729	31	16	interpretable	interpretable	ADJ
crl-15729	31	17	formats	format	NOUN
crl-15729	31	18	,	,	PUNCT
crl-15729	31	19	such	such	ADJ
crl-15729	31	20	as	as	ADP
crl-15729	31	21	descriptive	descriptive	ADJ
crl-15729	31	22	statistical	statistical	ADJ
crl-15729	31	23	tables	table	NOUN
crl-15729	31	24	and	and	CCONJ
crl-15729	31	25	charts	chart	NOUN
crl-15729	31	26	.	.	PUNCT
crl-15729	32	1	this	this	DET
crl-15729	32	2	method	method	NOUN
crl-15729	32	3	represents	represent	VERB
crl-15729	32	4	considerable	considerable	ADJ
crl-15729	32	5	progress	progress	NOUN
crl-15729	32	6	in	in	ADP
crl-15729	32	7	lis	li	NOUN
crl-15729	32	8	from	from	ADP
crl-15729	32	9	earlier	early	ADV
crl-15729	32	10	,	,	PUNCT
crl-15729	32	11	nonsystematic	nonsystematic	ADJ
crl-15729	32	12	statistics	statistic	NOUN
crl-15729	32	13	collection	collection	NOUN
crl-15729	32	14	in	in	ADP
crl-15729	32	15	the	the	DET
crl-15729	32	16	following	follow	VERB
crl-15729	32	17	three	three	NUM
crl-15729	32	18	ways	way	NOUN
crl-15729	32	19	:	:	PUNCT
crl-15729	32	20	1	1	X
crl-15729	32	21	.	.	X
crl-15729	32	22	it	it	PRON
crl-15729	32	23	shi	shi	VERB
crl-15729	32	24	ed	ed	PROPN
crl-15729	32	25	from	from	ADP
crl-15729	32	26	just	just	ADV
crl-15729	32	27	the	the	DET
crl-15729	32	28	service	service	NOUN
crl-15729	32	29	provider	provider	NOUN
crl-15729	32	30	point	point	NOUN
crl-15729	32	31	of	of	ADP
crl-15729	32	32	view	view	NOUN
crl-15729	32	33	to	to	PART
crl-15729	32	34	include	include	VERB
crl-15729	32	35	the	the	DET
crl-15729	32	36	user	user	NOUN
crl-15729	32	37	’s	’s	PART
crl-15729	32	38	perspective	perspective	NOUN
crl-15729	32	39	.	.	PUNCT
crl-15729	33	1	2	2	X
crl-15729	33	2	.	.	X
crl-15729	33	3	it	it	PRON
crl-15729	33	4	indicates	indicate	VERB
crl-15729	33	5	early	early	ADJ
crl-15729	33	6	planning	planning	NOUN
crl-15729	33	7	and	and	CCONJ
crl-15729	33	8	designing	designing	NOUN
crl-15729	33	9	of	of	ADP
crl-15729	33	10	assessment	assessment	NOUN
crl-15729	33	11	activities	activity	NOUN
crl-15729	33	12	.	.	PUNCT
crl-15729	34	1	3	3	X
crl-15729	34	2	.	.	X
crl-15729	34	3	it	it	PRON
crl-15729	34	4	incorporates	incorporate	VERB
crl-15729	34	5	user	user	NOUN
crl-15729	34	6	involvement	involvement	NOUN
crl-15729	34	7	as	as	ADP
crl-15729	34	8	part	part	NOUN
crl-15729	34	9	of	of	ADP
crl-15729	34	10	assessment	assessment	NOUN
crl-15729	34	11	.	.	PUNCT
crl-15729	35	1	now	now	ADV
crl-15729	35	2	,	,	PUNCT
crl-15729	35	3	it	it	PRON
crl-15729	35	4	is	be	AUX
crl-15729	35	5	recognized	recognize	VERB
crl-15729	35	6	in	in	ADP
crl-15729	35	7	lis	lis	PROPN
crl-15729	35	8	,	,	PUNCT
crl-15729	35	9	as	as	ADP
crl-15729	35	10	in	in	ADP
crl-15729	35	11	other	other	ADJ
crl-15729	35	12	service	service	NOUN
crl-15729	35	13	industries	industry	NOUN
crl-15729	35	14	,	,	PUNCT
crl-15729	35	15	that	that	SCONJ
crl-15729	35	16	user	user	NOUN
crl-15729	35	17	perceptions	perception	NOUN
crl-15729	35	18	of	of	ADP
crl-15729	35	19	service	service	NOUN
crl-15729	35	20	quality	quality	NOUN
crl-15729	35	21	,	,	PUNCT
crl-15729	35	22	user	user	NOUN
crl-15729	35	23	expectations	expectation	NOUN
crl-15729	35	24	,	,	PUNCT
crl-15729	35	25	and	and	CCONJ
crl-15729	35	26	user	user	NOUN
crl-15729	35	27	satisfaction	satisfaction	NOUN
crl-15729	35	28	are	be	AUX
crl-15729	35	29	essential	essential	ADJ
crl-15729	35	30	elements	element	NOUN
crl-15729	35	31	of	of	ADP
crl-15729	35	32	any	any	DET
crl-15729	35	33	service	service	NOUN
crl-15729	35	34	assessment	assessment	NOUN
crl-15729	35	35	activity	activity	NOUN
crl-15729	35	36	.	.	PUNCT
crl-15729	36	1	assessment	assessment	NOUN
crl-15729	36	2	theories	theory	NOUN
crl-15729	36	3	and	and	CCONJ
crl-15729	36	4	tools	tool	NOUN
crl-15729	36	5	employing	employ	VERB
crl-15729	36	6	user	user	NOUN
crl-15729	36	7	evaluation	evaluation	NOUN
crl-15729	36	8	of	of	ADP
crl-15729	36	9	library	library	NOUN
crl-15729	36	10	services	service	NOUN
crl-15729	36	11	is	be	AUX
crl-15729	36	12	now	now	ADV
crl-15729	36	13	a	a	DET
crl-15729	36	14	well	well	ADV
crl-15729	36	15	-	-	PUNCT
crl-15729	36	16	accepted	accept	VERB
crl-15729	36	17	concept	concept	NOUN
crl-15729	36	18	.	.	PUNCT
crl-15729	37	1	the	the	DET
crl-15729	37	2	number	number	NOUN
crl-15729	37	3	of	of	ADP
crl-15729	37	4	user	user	NOUN
crl-15729	37	5	studies	study	NOUN
crl-15729	37	6	increased	increase	VERB
crl-15729	37	7	greatly	greatly	ADV
crl-15729	37	8	a	a	DET
crl-15729	37	9	er	er	INTJ
crl-15729	37	10	the	the	DET
crl-15729	37	11	1980s	1980s	NUM
crl-15729	37	12	,	,	PUNCT
crl-15729	37	13	resulting	result	VERB
crl-15729	37	14	in	in	ADP
crl-15729	37	15	an	an	DET
crl-15729	37	16	enormous	enormous	ADJ
crl-15729	37	17	quantity	quantity	NOUN
crl-15729	37	18	of	of	ADP
crl-15729	37	19	data.2	data.2	PROPN
crl-15729	37	20	however	however	ADV
crl-15729	37	21	,	,	PUNCT
crl-15729	37	22	libraries	library	NOUN
crl-15729	37	23	and	and	CCONJ
crl-15729	37	24	researchers	researcher	NOUN
crl-15729	37	25	now	now	ADV
crl-15729	37	26	faced	face	VERB
crl-15729	37	27	a	a	DET
crl-15729	37	28	different	different	ADJ
crl-15729	37	29	problem	problem	NOUN
crl-15729	37	30	.	.	PUNCT
crl-15729	38	1	what	what	PRON
crl-15729	38	2	could	could	AUX
crl-15729	38	3	be	be	AUX
crl-15729	38	4	done	do	VERB
crl-15729	38	5	with	with	ADP
crl-15729	38	6	the	the	DET
crl-15729	38	7	collected	collect	VERB
crl-15729	38	8	data	datum	NOUN
crl-15729	38	9	?	?	PUNCT
crl-15729	39	1	even	even	ADV
crl-15729	39	2	with	with	ADP
crl-15729	39	3	all	all	DET
crl-15729	39	4	the	the	DET
crl-15729	39	5	potential	potential	ADJ
crl-15729	39	6	information	information	NOUN
crl-15729	39	7	data	datum	NOUN
crl-15729	39	8	may	may	AUX
crl-15729	39	9	provide	provide	VERB
crl-15729	39	10	,	,	PUNCT
crl-15729	39	11	empirical	empirical	ADJ
crl-15729	39	12	evidence	evidence	NOUN
crl-15729	39	13	shows	show	VERB
crl-15729	39	14	that	that	SCONJ
crl-15729	39	15	massive	massive	ADJ
crl-15729	39	16	quantities	quantity	NOUN
crl-15729	39	17	of	of	ADP
crl-15729	39	18	data	datum	NOUN
crl-15729	39	19	alone	alone	ADV
crl-15729	39	20	do	do	AUX
crl-15729	39	21	not	not	PART
crl-15729	39	22	provide	provide	VERB
crl-15729	39	23	standards	standard	NOUN
crl-15729	39	24	268	268	NUM
crl-15729	39	25	college	college	PROPN
crl-15729	39	26	&	&	CCONJ
crl-15729	39	27	research	research	PROPN
crl-15729	39	28	libraries	library	NOUN
crl-15729	39	29	may	may	AUX
crl-15729	39	30	2005	2005	NUM
crl-15729	39	31	to	to	PART
crl-15729	39	32	measure	measure	VERB
crl-15729	39	33	service	service	NOUN
crl-15729	39	34	quality	quality	NOUN
crl-15729	39	35	,	,	PUNCT
crl-15729	39	36	nor	nor	CCONJ
crl-15729	39	37	do	do	AUX
crl-15729	39	38	raw	raw	ADJ
crl-15729	39	39	data	datum	NOUN
crl-15729	39	40	predict	predict	VERB
crl-15729	39	41	library	library	NOUN
crl-15729	39	42	user	user	NOUN
crl-15729	39	43	satisfaction	satisfaction	NOUN
crl-15729	39	44	or	or	CCONJ
crl-15729	39	45	suggestions	suggestion	NOUN
crl-15729	39	46	for	for	ADP
crl-15729	39	47	future	future	ADJ
crl-15729	39	48	directions	direction	NOUN
crl-15729	39	49	.	.	PUNCT
crl-15729	40	1	if	if	SCONJ
crl-15729	40	2	the	the	DET
crl-15729	40	3	intention	intention	NOUN
crl-15729	40	4	of	of	ADP
crl-15729	40	5	assessment	assessment	NOUN
crl-15729	40	6	is	be	AUX
crl-15729	40	7	to	to	PART
crl-15729	40	8	utilize	utilize	VERB
crl-15729	40	9	the	the	DET
crl-15729	40	10	outcomes	outcome	NOUN
crl-15729	40	11	to	to	PART
crl-15729	40	12	measure	measure	VERB
crl-15729	40	13	organizational	organizational	ADJ
crl-15729	40	14	effectiveness	effectiveness	NOUN
crl-15729	40	15	,	,	PUNCT
crl-15729	40	16	the	the	DET
crl-15729	40	17	tools	tool	NOUN
crl-15729	40	18	used	use	VERB
crl-15729	40	19	to	to	PART
crl-15729	40	20	perform	perform	VERB
crl-15729	40	21	such	such	DET
crl-15729	40	22	a	a	DET
crl-15729	40	23	task	task	NOUN
crl-15729	40	24	need	need	VERB
crl-15729	40	25	to	to	PART
crl-15729	40	26	be	be	AUX
crl-15729	40	27	designed	design	VERB
crl-15729	40	28	carefully	carefully	ADV
crl-15729	40	29	,	,	PUNCT
crl-15729	40	30	in	in	ADP
crl-15729	40	31	particular	particular	ADJ
crl-15729	40	32	for	for	ADP
crl-15729	40	33	library	library	NOUN
crl-15729	40	34	services	service	NOUN
crl-15729	40	35	.	.	PUNCT
crl-15729	41	1	nonacademic	nonacademic	ADJ
crl-15729	41	2	and	and	CCONJ
crl-15729	41	3	commercial	commercial	ADJ
crl-15729	41	4	information	information	NOUN
crl-15729	41	5	service	service	NOUN
crl-15729	41	6	providers	provider	NOUN
crl-15729	41	7	are	be	AUX
crl-15729	41	8	now	now	ADV
crl-15729	41	9	competing	compete	VERB
crl-15729	41	10	in	in	ADP
crl-15729	41	11	the	the	DET
crl-15729	41	12	information	information	NOUN
crl-15729	41	13	marketplace	marketplace	NOUN
crl-15729	41	14	.	.	PUNCT
crl-15729	42	1	libraries	library	NOUN
crl-15729	42	2	are	be	AUX
crl-15729	42	3	being	be	AUX
crl-15729	42	4	challenged	challenge	VERB
crl-15729	42	5	to	to	PART
crl-15729	42	6	maintain	maintain	VERB
crl-15729	42	7	cutting	cut	VERB
crl-15729	42	8	-	-	PUNCT
crl-15729	42	9	edge	edge	NOUN
crl-15729	42	10	is	be	AUX
crl-15729	42	11	technologies	technology	NOUN
crl-15729	42	12	.	.	PUNCT
crl-15729	43	1	the	the	DET
crl-15729	43	2	strength	strength	NOUN
crl-15729	43	3	of	of	ADP
crl-15729	43	4	academic	academic	ADJ
crl-15729	43	5	institutions	institution	NOUN
crl-15729	43	6	has	have	AUX
crl-15729	43	7	always	always	ADV
crl-15729	43	8	been	be	AUX
crl-15729	43	9	in	in	ADP
crl-15729	43	10	their	their	PRON
crl-15729	43	11	reliance	reliance	NOUN
crl-15729	43	12	on	on	ADP
crl-15729	43	13	research	research	NOUN
crl-15729	43	14	that	that	PRON
crl-15729	43	15	provides	provide	VERB
crl-15729	43	16	findings	finding	NOUN
crl-15729	43	17	to	to	PART
crl-15729	43	18	identify	identify	VERB
crl-15729	43	19	competitive	competitive	ADJ
crl-15729	43	20	advantages	advantage	NOUN
crl-15729	43	21	and	and	CCONJ
crl-15729	43	22	suggests	suggest	VERB
crl-15729	43	23	approaches	approach	NOUN
crl-15729	43	24	to	to	ADP
crl-15729	43	25	success	success	NOUN
crl-15729	43	26	.	.	PUNCT
crl-15729	44	1	please	please	INTJ
crl-15729	44	2	note	note	VERB
crl-15729	44	3	that	that	SCONJ
crl-15729	44	4	“	"	PUNCT
crl-15729	44	5	research	research	NOUN
crl-15729	44	6	”	"	PUNCT
crl-15729	44	7	implies	imply	VERB
crl-15729	44	8	the	the	DET
crl-15729	44	9	application	application	NOUN
crl-15729	44	10	of	of	ADP
crl-15729	44	11	scientific	scientific	ADJ
crl-15729	44	12	method	method	NOUN
crl-15729	44	13	and	and	CCONJ
crl-15729	44	14	should	should	AUX
crl-15729	44	15	contain	contain	VERB
crl-15729	44	16	two	two	NUM
crl-15729	44	17	key	key	ADJ
crl-15729	44	18	components	component	NOUN
crl-15729	44	19	:	:	PUNCT
crl-15729	44	20	methodology	methodology	NOUN
crl-15729	44	21	and	and	CCONJ
crl-15729	44	22	purpose	purpose	NOUN
crl-15729	44	23	.	.	PUNCT
crl-15729	45	1	the	the	DET
crl-15729	45	2	methodology	methodology	NOUN
crl-15729	45	3	component	component	NOUN
crl-15729	45	4	includes	include	VERB
crl-15729	45	5	the	the	DET
crl-15729	45	6	collection	collection	NOUN
crl-15729	45	7	and	and	CCONJ
crl-15729	45	8	analysis	analysis	NOUN
crl-15729	45	9	of	of	ADP
crl-15729	45	10	data	datum	NOUN
crl-15729	45	11	,	,	PUNCT
crl-15729	45	12	and	and	CCONJ
crl-15729	45	13	the	the	DET
crl-15729	45	14	purpose	purpose	NOUN
crl-15729	45	15	component	component	NOUN
crl-15729	45	16	includes	include	VERB
crl-15729	45	17	the	the	DET
crl-15729	45	18	formulation	formulation	NOUN
crl-15729	45	19	,	,	PUNCT
crl-15729	45	20	revision	revision	NOUN
crl-15729	45	21	,	,	PUNCT
crl-15729	45	22	and	and	CCONJ
crl-15729	45	23	rejection	rejection	NOUN
crl-15729	45	24	of	of	ADP
crl-15729	45	25	hypotheses	hypothesis	NOUN
crl-15729	45	26	.	.	PUNCT
crl-15729	46	1	conclusions	conclusion	NOUN
crl-15729	46	2	and	and	CCONJ
crl-15729	46	3	recommendations	recommendation	NOUN
crl-15729	46	4	are	be	AUX
crl-15729	46	5	then	then	ADV
crl-15729	46	6	made	make	VERB
crl-15729	46	7	based	base	VERB
crl-15729	46	8	on	on	ADP
crl-15729	46	9	analysis	analysis	NOUN
crl-15729	46	10	of	of	ADP
crl-15729	46	11	these	these	DET
crl-15729	46	12	data.3	data.3	PROPN
crl-15729	46	13	as	as	SCONJ
crl-15729	46	14	library	library	NOUN
crl-15729	46	15	service	service	NOUN
crl-15729	46	16	assessment	assessment	NOUN
crl-15729	46	17	processes	process	NOUN
crl-15729	46	18	develop	develop	VERB
crl-15729	46	19	and	and	CCONJ
crl-15729	46	20	progress	progress	VERB
crl-15729	46	21	,	,	PUNCT
crl-15729	46	22	both	both	DET
crl-15729	46	23	researchers	researcher	NOUN
crl-15729	46	24	and	and	CCONJ
crl-15729	46	25	librarians	librarians	PROPN
crl-15729	46	26	have	have	AUX
crl-15729	46	27	started	start	VERB
crl-15729	46	28	examining	examine	VERB
crl-15729	46	29	current	current	ADJ
crl-15729	46	30	practices	practice	NOUN
crl-15729	46	31	,	,	PUNCT
crl-15729	46	32	searching	search	VERB
crl-15729	46	33	for	for	ADP
crl-15729	46	34	and	and	CCONJ
crl-15729	46	35	experimenting	experiment	VERB
crl-15729	46	36	with	with	ADP
crl-15729	46	37	be	be	AUX
crl-15729	46	38	er	er	INTJ
crl-15729	46	39	assessment	assessment	NOUN
crl-15729	46	40	tools	tool	NOUN
crl-15729	46	41	.	.	PUNCT
crl-15729	47	1	one	one	NUM
crl-15729	47	2	example	example	NOUN
crl-15729	47	3	is	be	AUX
crl-15729	47	4	the	the	DET
crl-15729	47	5	growing	grow	VERB
crl-15729	47	6	participation	participation	NOUN
crl-15729	47	7	in	in	ADP
crl-15729	47	8	libqual+	libqual+	NUM
crl-15729	47	9	™	™	PROPN
crl-15729	47	10	,	,	PUNCT
crl-15729	47	11	a	a	DET
crl-15729	47	12	library	library	NOUN
crl-15729	47	13	assessment	assessment	NOUN
crl-15729	47	14	tool	tool	NOUN
crl-15729	47	15	that	that	PRON
crl-15729	47	16	began	begin	VERB
crl-15729	47	17	at	at	ADP
crl-15729	47	18	texas	texas	PROPN
crl-15729	47	19	a&m	a&m	PROPN
crl-15729	47	20	university	university	PROPN
crl-15729	47	21	libraries	library	NOUN
crl-15729	47	22	and	and	CCONJ
crl-15729	47	23	later	later	ADV
crl-15729	47	24	partnered	partner	VERB
crl-15729	47	25	with	with	ADP
crl-15729	47	26	arl	arl	PROPN
crl-15729	47	27	,	,	PUNCT
crl-15729	47	28	and	and	CCONJ
crl-15729	47	29	now	now	ADV
crl-15729	47	30	has	have	VERB
crl-15729	47	31	hundreds	hundred	NOUN
crl-15729	47	32	of	of	ADP
crl-15729	47	33	participants.4	participants.4	NOUN
crl-15729	47	34	because	because	SCONJ
crl-15729	47	35	libqual+	libqual+	PRON
crl-15729	47	36	™	™	VERB
crl-15729	47	37	is	be	AUX
crl-15729	47	38	an	an	DET
crl-15729	47	39	expansion	expansion	NOUN
crl-15729	47	40	of	of	ADP
crl-15729	47	41	servqual	servqual	ADJ
crl-15729	47	42	,	,	PUNCT
crl-15729	47	43	a	a	DET
crl-15729	47	44	marketing	marketing	NOUN
crl-15729	47	45	service	service	NOUN
crl-15729	47	46	quality	quality	NOUN
crl-15729	47	47	measure	measure	NOUN
crl-15729	47	48	now	now	ADV
crl-15729	47	49	widely	widely	ADV
crl-15729	47	50	used	use	VERB
crl-15729	47	51	in	in	ADP
crl-15729	47	52	many	many	ADJ
crl-15729	47	53	other	other	ADJ
crl-15729	47	54	fields	field	NOUN
crl-15729	47	55	,	,	PUNCT
crl-15729	47	56	the	the	DET
crl-15729	47	57	applicability	applicability	NOUN
crl-15729	47	58	of	of	ADP
crl-15729	47	59	servqual	servqual	ADJ
crl-15729	47	60	in	in	ADP
crl-15729	47	61	library	library	NOUN
crl-15729	47	62	assessment	assessment	NOUN
crl-15729	47	63	and	and	CCONJ
crl-15729	47	64	the	the	DET
crl-15729	47	65	theoretical	theoretical	ADJ
crl-15729	47	66	issues	issue	NOUN
crl-15729	47	67	and	and	CCONJ
crl-15729	47	68	practical	practical	ADJ
crl-15729	47	69	concerns	concern	NOUN
crl-15729	47	70	of	of	ADP
crl-15729	47	71	libqual+	libqual+	PRON
crl-15729	47	72	™	™	VERB
crl-15729	47	73	merit	merit	NOUN
crl-15729	47	74	serious	serious	ADJ
crl-15729	47	75	examination	examination	NOUN
crl-15729	47	76	.	.	PUNCT
crl-15729	48	1	research	research	NOUN
crl-15729	48	2	models	model	NOUN
crl-15729	48	3	and	and	CCONJ
crl-15729	48	4	the	the	DET
crl-15729	48	5	adaptation	adaptation	NOUN
crl-15729	48	6	of	of	ADP
crl-15729	48	7	assessment	assessment	NOUN
crl-15729	48	8	tools	tool	NOUN
crl-15729	48	9	librarians	librarian	NOUN
crl-15729	48	10	,	,	PUNCT
crl-15729	48	11	as	as	ADV
crl-15729	48	12	well	well	ADV
crl-15729	48	13	as	as	ADP
crl-15729	48	14	many	many	ADJ
crl-15729	48	15	researchers	researcher	NOUN
crl-15729	48	16	in	in	ADP
crl-15729	48	17	lis	lis	PROPN
crl-15729	48	18	,	,	PUNCT
crl-15729	48	19	frequently	frequently	ADV
crl-15729	48	20	are	be	AUX
crl-15729	48	21	not	not	PART
crl-15729	48	22	exposed	expose	VERB
crl-15729	48	23	to	to	ADP
crl-15729	48	24	the	the	DET
crl-15729	48	25	concept	concept	NOUN
crl-15729	48	26	of	of	ADP
crl-15729	48	27	“	"	PUNCT
crl-15729	48	28	modeling	modeling	NOUN
crl-15729	48	29	.	.	PUNCT
crl-15729	48	30	”	"	PUNCT
crl-15729	49	1	it	it	PRON
crl-15729	49	2	would	would	AUX
crl-15729	49	3	be	be	AUX
crl-15729	49	4	useful	useful	ADJ
crl-15729	49	5	to	to	PART
crl-15729	49	6	begin	begin	VERB
crl-15729	49	7	by	by	ADP
crl-15729	49	8	understanding	understand	VERB
crl-15729	49	9	why	why	SCONJ
crl-15729	49	10	assessment	assessment	NOUN
crl-15729	49	11	activities	activity	NOUN
crl-15729	49	12	should	should	AUX
crl-15729	49	13	be	be	AUX
crl-15729	49	14	guided	guide	VERB
crl-15729	49	15	by	by	ADP
crl-15729	49	16	research	research	NOUN
crl-15729	49	17	models	model	NOUN
crl-15729	49	18	before	before	ADP
crl-15729	49	19	examining	examine	VERB
crl-15729	49	20	each	each	DET
crl-15729	49	21	model	model	NOUN
crl-15729	49	22	used	use	VERB
crl-15729	49	23	in	in	ADP
crl-15729	49	24	lis	li	NOUN
crl-15729	49	25	and	and	CCONJ
crl-15729	49	26	discussing	discuss	VERB
crl-15729	49	27	the	the	DET
crl-15729	49	28	applicability	applicability	NOUN
crl-15729	49	29	and	and	CCONJ
crl-15729	49	30	specifics	specific	NOUN
crl-15729	49	31	of	of	ADP
crl-15729	49	32	different	different	ADJ
crl-15729	49	33	conceptualizations	conceptualization	NOUN
crl-15729	49	34	.	.	PUNCT
crl-15729	50	1	why	why	SCONJ
crl-15729	50	2	modeling	model	VERB
crl-15729	50	3	?	?	PUNCT
crl-15729	50	4	as	as	SCONJ
crl-15729	50	5	discussed	discuss	VERB
crl-15729	50	6	previously	previously	ADV
crl-15729	50	7	,	,	PUNCT
crl-15729	50	8	the	the	DET
crl-15729	50	9	library	library	NOUN
crl-15729	50	10	has	have	AUX
crl-15729	50	11	progressed	progress	VERB
crl-15729	50	12	from	from	ADP
crl-15729	50	13	irregular	irregular	ADJ
crl-15729	50	14	statistics	statistic	NOUN
crl-15729	50	15	collection	collection	NOUN
crl-15729	50	16	,	,	PUNCT
crl-15729	50	17	a	a	DET
crl-15729	50	18	piecemeal	piecemeal	ADJ
crl-15729	50	19	approach	approach	NOUN
crl-15729	50	20	in	in	ADP
crl-15729	50	21	evaluating	evaluate	VERB
crl-15729	50	22	services	service	NOUN
crl-15729	50	23	,	,	PUNCT
crl-15729	50	24	to	to	ADP
crl-15729	50	25	the	the	DET
crl-15729	50	26	study	study	NOUN
crl-15729	50	27	of	of	ADP
crl-15729	50	28	users	user	NOUN
crl-15729	50	29	and	and	CCONJ
crl-15729	50	30	user	user	NOUN
crl-15729	50	31	satisfaction	satisfaction	NOUN
crl-15729	50	32	,	,	PUNCT
crl-15729	50	33	to	to	ADP
crl-15729	50	34	systematic	systematic	ADJ
crl-15729	50	35	data	data	NOUN
crl-15729	50	36	collection	collection	NOUN
crl-15729	50	37	and	and	CCONJ
crl-15729	50	38	analysis	analysis	NOUN
crl-15729	50	39	.	.	PUNCT
crl-15729	51	1	practical	practical	ADJ
crl-15729	51	2	assessment	assessment	NOUN
crl-15729	51	3	activities	activity	NOUN
crl-15729	51	4	evidently	evidently	ADV
crl-15729	51	5	underwent	undergo	VERB
crl-15729	51	6	an	an	DET
crl-15729	51	7	evolution	evolution	NOUN
crl-15729	51	8	,	,	PUNCT
crl-15729	51	9	which	which	PRON
crl-15729	51	10	placed	place	VERB
crl-15729	51	11	new	new	ADJ
crl-15729	51	12	demands	demand	NOUN
crl-15729	51	13	on	on	ADP
crl-15729	51	14	research	research	NOUN
crl-15729	51	15	obligations	obligation	NOUN
crl-15729	51	16	in	in	ADP
crl-15729	51	17	the	the	DET
crl-15729	51	18	field	field	NOUN
crl-15729	51	19	of	of	ADP
crl-15729	51	20	lis	lis	PROPN
crl-15729	51	21	.	.	PUNCT
crl-15729	52	1	library	library	NOUN
crl-15729	52	2	assessment	assessment	NOUN
crl-15729	52	3	activities	activity	NOUN
crl-15729	52	4	should	should	AUX
crl-15729	52	5	not	not	PART
crl-15729	52	6	be	be	AUX
crl-15729	52	7	any	any	ADV
crl-15729	52	8	different	different	ADJ
crl-15729	52	9	from	from	ADP
crl-15729	52	10	assessment	assessment	NOUN
crl-15729	52	11	activities	activity	NOUN
crl-15729	52	12	in	in	ADP
crl-15729	52	13	other	other	ADJ
crl-15729	52	14	fields	field	NOUN
crl-15729	52	15	if	if	SCONJ
crl-15729	52	16	the	the	DET
crl-15729	52	17	findings	finding	NOUN
crl-15729	52	18	and	and	CCONJ
crl-15729	52	19	interpretations	interpretation	NOUN
crl-15729	52	20	of	of	ADP
crl-15729	52	21	data	datum	NOUN
crl-15729	52	22	from	from	ADP
crl-15729	52	23	any	any	DET
crl-15729	52	24	given	give	VERB
crl-15729	52	25	library	library	NOUN
crl-15729	52	26	are	be	AUX
crl-15729	52	27	to	to	PART
crl-15729	52	28	be	be	AUX
crl-15729	52	29	used	use	VERB
crl-15729	52	30	to	to	PART
crl-15729	52	31	generalize	generalize	VERB
crl-15729	52	32	and	and	CCONJ
crl-15729	52	33	explain	explain	VERB
crl-15729	52	34	the	the	DET
crl-15729	52	35	service	service	NOUN
crl-15729	52	36	conditions	condition	NOUN
crl-15729	52	37	and	and	CCONJ
crl-15729	52	38	predict	predict	VERB
crl-15729	52	39	service	service	NOUN
crl-15729	52	40	success	success	NOUN
crl-15729	52	41	in	in	ADP
crl-15729	52	42	library	library	NOUN
crl-15729	52	43	management	management	NOUN
crl-15729	52	44	.	.	PUNCT
crl-15729	53	1	without	without	ADP
crl-15729	53	2	rigid	rigid	ADJ
crl-15729	53	3	design	design	NOUN
crl-15729	53	4	and	and	CCONJ
crl-15729	53	5	careful	careful	ADJ
crl-15729	53	6	testing	testing	NOUN
crl-15729	53	7	of	of	ADP
crl-15729	53	8	repeated	repeat	VERB
crl-15729	53	9	practical	practical	ADJ
crl-15729	53	10	activities	activity	NOUN
crl-15729	53	11	,	,	PUNCT
crl-15729	53	12	the	the	DET
crl-15729	53	13	data	datum	NOUN
crl-15729	53	14	collected	collect	VERB
crl-15729	53	15	may	may	AUX
crl-15729	53	16	only	only	ADV
crl-15729	53	17	be	be	AUX
crl-15729	53	18	able	able	ADJ
crl-15729	53	19	to	to	PART
crl-15729	53	20	display	display	VERB
crl-15729	53	21	the	the	DET
crl-15729	53	22	phenomena	phenomena	NOUN
crl-15729	53	23	of	of	ADP
crl-15729	53	24	one	one	NUM
crl-15729	53	25	given	give	VERB
crl-15729	53	26	service	service	NOUN
crl-15729	53	27	area	area	NOUN
crl-15729	53	28	for	for	ADP
crl-15729	53	29	one	one	NUM
crl-15729	53	30	given	give	VERB
crl-15729	53	31	period	period	NOUN
crl-15729	53	32	of	of	ADP
crl-15729	53	33	time	time	NOUN
crl-15729	53	34	and	and	CCONJ
crl-15729	53	35	thus	thus	ADV
crl-15729	53	36	unable	unable	ADJ
crl-15729	53	37	to	to	PART
crl-15729	53	38	offer	offer	VERB
crl-15729	53	39	explanations	explanation	NOUN
crl-15729	53	40	of	of	ADP
crl-15729	53	41	phenomena	phenomenon	NOUN
crl-15729	53	42	occurring	occur	VERB
crl-15729	53	43	under	under	ADP
crl-15729	53	44	different	different	ADJ
crl-15729	53	45	conditions	condition	NOUN
crl-15729	53	46	.	.	PUNCT
crl-15729	54	1	in	in	ADP
crl-15729	54	2	addition	addition	NOUN
crl-15729	54	3	,	,	PUNCT
crl-15729	54	4	a	a	DET
crl-15729	54	5	solid	solid	ADJ
crl-15729	54	6	validation	validation	NOUN
crl-15729	54	7	of	of	ADP
crl-15729	54	8	the	the	DET
crl-15729	54	9	research	research	NOUN
crl-15729	54	10	instrument	instrument	NOUN
crl-15729	54	11	,	,	PUNCT
crl-15729	54	12	as	as	ADV
crl-15729	54	13	well	well	ADV
crl-15729	54	14	as	as	ADP
crl-15729	54	15	rigid	rigid	ADJ
crl-15729	54	16	procedures	procedure	NOUN
crl-15729	54	17	upon	upon	SCONJ
crl-15729	54	18	which	which	PRON
crl-15729	54	19	the	the	DET
crl-15729	54	20	findings	finding	NOUN
crl-15729	54	21	are	be	AUX
crl-15729	54	22	based	base	VERB
crl-15729	54	23	,	,	PUNCT
crl-15729	54	24	must	must	AUX
crl-15729	54	25	be	be	AUX
crl-15729	54	26	in	in	ADP
crl-15729	54	27	place	place	NOUN
crl-15729	54	28	for	for	SCONJ
crl-15729	54	29	interpretations	interpretation	NOUN
crl-15729	54	30	to	to	PART
crl-15729	54	31	be	be	AUX
crl-15729	54	32	reliable	reliable	ADJ
crl-15729	54	33	.	.	PUNCT
crl-15729	55	1	the	the	DET
crl-15729	55	2	following	follow	VERB
crl-15729	55	3	section	section	NOUN
crl-15729	55	4	reviews	review	NOUN
crl-15729	55	5	models	model	NOUN
crl-15729	55	6	that	that	PRON
crl-15729	55	7	have	have	AUX
crl-15729	55	8	been	be	AUX
crl-15729	55	9	introduced	introduce	VERB
crl-15729	55	10	to	to	PART
crl-15729	55	11	lis	lis	VERB
crl-15729	55	12	from	from	ADP
crl-15729	55	13	other	other	ADJ
crl-15729	55	14	fields	field	NOUN
crl-15729	55	15	.	.	PUNCT
crl-15729	56	1	full	full	ADJ
crl-15729	56	2	background	background	NOUN
crl-15729	56	3	information	information	NOUN
crl-15729	56	4	of	of	ADP
crl-15729	56	5	each	each	DET
crl-15729	56	6	model	model	NOUN
crl-15729	56	7	’s	’s	PART
crl-15729	56	8	development	development	NOUN
crl-15729	56	9	and	and	CCONJ
crl-15729	56	10	constructs	construct	NOUN
crl-15729	56	11	and	and	CCONJ
crl-15729	56	12	their	their	PRON
crl-15729	56	13	definitions	definition	NOUN
crl-15729	56	14	are	be	AUX
crl-15729	56	15	discussed	discuss	VERB
crl-15729	56	16	in	in	ADP
crl-15729	56	17	comparison	comparison	NOUN
crl-15729	56	18	with	with	ADP
crl-15729	56	19	practical	practical	ADJ
crl-15729	56	20	assessment	assessment	NOUN
crl-15729	56	21	activities	activity	NOUN
crl-15729	56	22	in	in	ADP
crl-15729	56	23	library	library	PROPN
crl-15729	56	24	se	se	PROPN
crl-15729	56	25	ings	ings	PROPN
crl-15729	56	26	.	.	PUNCT
crl-15729	57	1	servqual	servqual	ADJ
crl-15729	57	2	servqual	servqual	ADJ
crl-15729	57	3	was	be	AUX
crl-15729	57	4	first	first	ADV
crl-15729	57	5	introduced	introduce	VERB
crl-15729	57	6	to	to	PART
crl-15729	57	7	evaluate	evaluate	VERB
crl-15729	57	8	service	service	NOUN
crl-15729	57	9	quality	quality	NOUN
crl-15729	57	10	in	in	ADP
crl-15729	57	11	the	the	DET
crl-15729	57	12	field	field	NOUN
crl-15729	57	13	of	of	ADP
crl-15729	57	14	marketing	marketing	NOUN
crl-15729	57	15	in	in	ADP
crl-15729	57	16	1985.5	1985.5	NUM
crl-15729	57	17	the	the	DET
crl-15729	57	18	pioneers	pioneer	NOUN
crl-15729	57	19	who	who	PRON
crl-15729	57	20	introduced	introduce	VERB
crl-15729	57	21	servqual	servqual	ADV
crl-15729	57	22	recognized	recognize	VERB
crl-15729	57	23	that	that	SCONJ
crl-15729	57	24	although	although	SCONJ
crl-15729	57	25	quality	quality	NOUN
crl-15729	57	26	in	in	ADP
crl-15729	57	27	tangible	tangible	ADJ
crl-15729	57	28	goods	good	NOUN
crl-15729	57	29	had	have	AUX
crl-15729	57	30	been	be	AUX
crl-15729	57	31	described	describe	VERB
crl-15729	57	32	and	and	CCONJ
crl-15729	57	33	measured	measure	VERB
crl-15729	57	34	by	by	ADP
crl-15729	57	35	marketers	marketer	NOUN
crl-15729	57	36	,	,	PUNCT
crl-15729	57	37	quality	quality	NOUN
crl-15729	57	38	in	in	ADP
crl-15729	57	39	services	service	NOUN
crl-15729	57	40	was	be	AUX
crl-15729	57	41	largely	largely	ADV
crl-15729	57	42	undefined	undefined	ADJ
crl-15729	57	43	and	and	CCONJ
crl-15729	57	44	unresearched	unresearched	ADJ
crl-15729	57	45	.	.	PUNCT
crl-15729	58	1	therefore	therefore	ADV
crl-15729	58	2	,	,	PUNCT
crl-15729	58	3	the	the	DET
crl-15729	58	4	purpose	purpose	NOUN
crl-15729	58	5	of	of	ADP
crl-15729	58	6	servqual	servqual	ADJ
crl-15729	58	7	was	be	AUX
crl-15729	58	8	to	to	ADP
crl-15729	58	9	:	:	PUNCT
crl-15729	58	10	a	a	DET
crl-15729	58	11	theory	theory	NOUN
crl-15729	58	12	-	-	PUNCT
crl-15729	58	13	guided	guide	VERB
crl-15729	58	14	approach	approach	NOUN
crl-15729	58	15	to	to	ADP
crl-15729	58	16	library	library	NOUN
crl-15729	58	17	services	service	NOUN
crl-15729	58	18	assessment	assessment	NOUN
crl-15729	58	19	269	269	NUM
crl-15729	58	20	•	•	NUM
crl-15729	58	21	identify	identify	VERB
crl-15729	58	22	the	the	DET
crl-15729	58	23	difference(s	difference(s	NOUN
crl-15729	58	24	)	)	PUNCT
crl-15729	58	25	between	between	ADP
crl-15729	58	26	tangible	tangible	ADJ
crl-15729	58	27	goods	good	NOUN
crl-15729	58	28	(	(	PUNCT
crl-15729	58	29	e.g.	e.g.	ADV
crl-15729	58	30	,	,	PUNCT
crl-15729	58	31	a	a	DET
crl-15729	58	32	car	car	NOUN
crl-15729	58	33	or	or	CCONJ
crl-15729	58	34	a	a	DET
crl-15729	58	35	camera	camera	NOUN
crl-15729	58	36	)	)	PUNCT
crl-15729	58	37	and	and	CCONJ
crl-15729	58	38	services	service	NOUN
crl-15729	58	39	(	(	PUNCT
crl-15729	58	40	e.g.	e.g.	ADV
crl-15729	58	41	the	the	DET
crl-15729	58	42	retail	retail	ADJ
crl-15729	58	43	or	or	CCONJ
crl-15729	58	44	banking	banking	NOUN
crl-15729	58	45	industry	industry	NOUN
crl-15729	58	46	)	)	PUNCT
crl-15729	58	47	in	in	ADP
crl-15729	58	48	terms	term	NOUN
crl-15729	58	49	of	of	ADP
crl-15729	58	50	measurement	measurement	NOUN
crl-15729	58	51	of	of	ADP
crl-15729	58	52	quality	quality	NOUN
crl-15729	58	53	and	and	CCONJ
crl-15729	58	54	services	service	NOUN
crl-15729	58	55	provided	provide	VERB
crl-15729	58	56	•	•	PROPN
crl-15729	58	57	define	define	VERB
crl-15729	58	58	the	the	DET
crl-15729	58	59	measures	measure	NOUN
crl-15729	58	60	used	use	VERB
crl-15729	58	61	to	to	PART
crl-15729	58	62	operationalize	operationalize	VERB
crl-15729	58	63	the	the	DET
crl-15729	58	64	constructs	construct	NOUN
crl-15729	58	65	in	in	ADP
crl-15729	58	66	service	service	NOUN
crl-15729	58	67	quality	quality	NOUN
crl-15729	58	68	research	research	NOUN
crl-15729	58	69	•	•	VERB
crl-15729	58	70	examine	examine	VERB
crl-15729	58	71	the	the	DET
crl-15729	58	72	determinants	determinant	NOUN
crl-15729	58	73	that	that	PRON
crl-15729	58	74	characterize	characterize	VERB
crl-15729	58	75	the	the	DET
crl-15729	58	76	service	service	NOUN
crl-15729	58	77	quality	quality	NOUN
crl-15729	58	78	marketing	marketing	NOUN
crl-15729	58	79	researchers	researcher	NOUN
crl-15729	58	80	are	be	AUX
crl-15729	58	81	in	in	ADP
crl-15729	58	82	agreement	agreement	NOUN
crl-15729	58	83	most	most	ADJ
crl-15729	58	84	services	service	NOUN
crl-15729	58	85	are	be	AUX
crl-15729	58	86	comprised	comprise	VERB
crl-15729	58	87	of	of	ADP
crl-15729	58	88	multiple	multiple	ADJ
crl-15729	58	89	components	component	NOUN
crl-15729	58	90	,	,	PUNCT
crl-15729	58	91	but	but	CCONJ
crl-15729	58	92	that	that	SCONJ
crl-15729	58	93	it	it	PRON
crl-15729	58	94	differs	differ	VERB
crl-15729	58	95	considerably	considerably	ADV
crl-15729	58	96	from	from	ADP
crl-15729	58	97	tangible	tangible	ADJ
crl-15729	58	98	products.6	products.6	PROPN
crl-15729	58	99	although	although	SCONJ
crl-15729	58	100	the	the	DET
crl-15729	58	101	quality	quality	NOUN
crl-15729	58	102	of	of	ADP
crl-15729	58	103	tangible	tangible	ADJ
crl-15729	58	104	products	product	NOUN
crl-15729	58	105	usually	usually	ADV
crl-15729	58	106	can	can	AUX
crl-15729	58	107	be	be	AUX
crl-15729	58	108	measured	measure	VERB
crl-15729	58	109	objectively	objectively	ADV
crl-15729	58	110	by	by	ADP
crl-15729	58	111	indicators	indicator	NOUN
crl-15729	58	112	such	such	ADJ
crl-15729	58	113	as	as	ADP
crl-15729	58	114	durability	durability	NOUN
crl-15729	58	115	,	,	PUNCT
crl-15729	58	116	style	style	NOUN
crl-15729	58	117	,	,	PUNCT
crl-15729	58	118	color	color	NOUN
crl-15729	58	119	,	,	PUNCT
crl-15729	58	120	label	label	NOUN
crl-15729	58	121	,	,	PUNCT
crl-15729	58	122	feel	feel	VERB
crl-15729	58	123	,	,	PUNCT
crl-15729	58	124	package	package	NOUN
crl-15729	58	125	,	,	PUNCT
crl-15729	58	126	and	and	CCONJ
crl-15729	58	127	fit	fit	NOUN
crl-15729	58	128	,	,	PUNCT
crl-15729	58	129	as	as	ADV
crl-15729	58	130	well	well	ADV
crl-15729	58	131	as	as	ADP
crl-15729	58	132	by	by	ADP
crl-15729	58	133	the	the	DET
crl-15729	58	134	number	number	NOUN
crl-15729	58	135	of	of	ADP
crl-15729	58	136	defects	defect	NOUN
crl-15729	58	137	,	,	PUNCT
crl-15729	58	138	service	service	NOUN
crl-15729	58	139	quality	quality	NOUN
crl-15729	58	140	is	be	AUX
crl-15729	58	141	an	an	DET
crl-15729	58	142	abstract	abstract	ADJ
crl-15729	58	143	and	and	CCONJ
crl-15729	58	144	elusive	elusive	ADJ
crl-15729	58	145	construct.7	construct.7	NOUN
crl-15729	58	146	another	another	DET
crl-15729	58	147	distinguishing	distinguish	VERB
crl-15729	58	148	feature	feature	NOUN
crl-15729	58	149	of	of	ADP
crl-15729	58	150	a	a	DET
crl-15729	58	151	service	service	NOUN
crl-15729	58	152	as	as	SCONJ
crl-15729	58	153	opposed	oppose	VERB
crl-15729	58	154	to	to	ADP
crl-15729	58	155	a	a	DET
crl-15729	58	156	tangible	tangible	ADJ
crl-15729	58	157	product	product	NOUN
crl-15729	58	158	is	be	AUX
crl-15729	58	159	that	that	SCONJ
crl-15729	58	160	most	most	ADJ
crl-15729	58	161	services	service	NOUN
crl-15729	58	162	are	be	AUX
crl-15729	58	163	comprised	comprise	VERB
crl-15729	58	164	of	of	ADP
crl-15729	58	165	multiple	multiple	ADJ
crl-15729	58	166	components	component	NOUN
crl-15729	58	167	and	and	CCONJ
crl-15729	58	168	each	each	DET
crl-15729	58	169	component	component	NOUN
crl-15729	58	170	may	may	AUX
crl-15729	58	171	have	have	VERB
crl-15729	58	172	its	its	PRON
crl-15729	58	173	own	own	ADJ
crl-15729	58	174	unique	unique	ADJ
crl-15729	58	175	result	result	NOUN
crl-15729	58	176	of	of	ADP
crl-15729	58	177	an	an	DET
crl-15729	58	178	outcome	outcome	NOUN
crl-15729	58	179	evaluation.8	evaluation.8	NOUN
crl-15729	58	180	constructs	construct	NOUN
crl-15729	58	181	and	and	CCONJ
crl-15729	58	182	their	their	PRON
crl-15729	58	183	definitions	definition	NOUN
crl-15729	58	184	as	as	ADP
crl-15729	58	185	servqual	servqual	ADJ
crl-15729	58	186	was	be	AUX
crl-15729	58	187	designed	design	VERB
crl-15729	58	188	to	to	PART
crl-15729	58	189	measure	measure	VERB
crl-15729	58	190	service	service	NOUN
crl-15729	58	191	quality	quality	NOUN
crl-15729	58	192	,	,	PUNCT
crl-15729	58	193	the	the	DET
crl-15729	58	194	term	term	NOUN
crl-15729	58	195	“	"	PUNCT
crl-15729	58	196	service	service	NOUN
crl-15729	58	197	quality	quality	NOUN
crl-15729	58	198	”	"	PUNCT
crl-15729	58	199	is	be	AUX
crl-15729	58	200	a	a	DET
crl-15729	58	201	major	major	ADJ
crl-15729	58	202	construct	construct	NOUN
crl-15729	58	203	in	in	ADP
crl-15729	58	204	servqual	servqual	ADJ
crl-15729	58	205	research	research	NOUN
crl-15729	58	206	.	.	PUNCT
crl-15729	59	1	a.	a.	PROPN
crl-15729	59	2	parasuraman	parasuraman	PROPN
crl-15729	59	3	,	,	PUNCT
crl-15729	59	4	leonard	leonard	PROPN
crl-15729	59	5	l.	l.	PROPN
crl-15729	59	6	berry	berry	PROPN
crl-15729	59	7	,	,	PUNCT
crl-15729	59	8	and	and	CCONJ
crl-15729	59	9	valarie	valarie	PROPN
crl-15729	59	10	a.	a.	NOUN
crl-15729	59	11	zeitheml	zeitheml	PROPN
crl-15729	59	12	described	describe	VERB
crl-15729	59	13	service	service	NOUN
crl-15729	59	14	quality	quality	NOUN
crl-15729	59	15	as	as	ADP
crl-15729	59	16	being	be	AUX
crl-15729	59	17	characterized	characterize	VERB
crl-15729	59	18	by	by	ADP
crl-15729	59	19	three	three	NUM
crl-15729	59	20	themes	theme	NOUN
crl-15729	59	21	:	:	PUNCT
crl-15729	59	22	•	•	PROPN
crl-15729	59	23	service	service	NOUN
crl-15729	59	24	quality	quality	NOUN
crl-15729	59	25	is	be	AUX
crl-15729	59	26	more	more	ADV
crl-15729	59	27	difficult	difficult	ADJ
crl-15729	59	28	for	for	SCONJ
crl-15729	59	29	the	the	DET
crl-15729	59	30	consumer	consumer	NOUN
crl-15729	59	31	to	to	PART
crl-15729	59	32	evaluate	evaluate	VERB
crl-15729	59	33	than	than	ADP
crl-15729	59	34	(	(	PUNCT
crl-15729	59	35	tangible	tangible	ADJ
crl-15729	59	36	)	)	PUNCT
crl-15729	59	37	goods	good	NOUN
crl-15729	59	38	quality	quality	NOUN
crl-15729	59	39	.	.	PUNCT
crl-15729	60	1	•	•	NOUN
crl-15729	60	2	service	service	NOUN
crl-15729	60	3	quality	quality	NOUN
crl-15729	60	4	perceptions	perception	NOUN
crl-15729	60	5	result	result	VERB
crl-15729	60	6	from	from	ADP
crl-15729	60	7	a	a	DET
crl-15729	60	8	comparison	comparison	NOUN
crl-15729	60	9	of	of	ADP
crl-15729	60	10	consumer	consumer	NOUN
crl-15729	60	11	expectations	expectation	NOUN
crl-15729	60	12	with	with	ADP
crl-15729	60	13	actual	actual	ADJ
crl-15729	60	14	service	service	NOUN
crl-15729	60	15	performance	performance	NOUN
crl-15729	60	16	.	.	PUNCT
crl-15729	61	1	•	•	PROPN
crl-15729	61	2	service	service	NOUN
crl-15729	61	3	quality	quality	NOUN
crl-15729	61	4	evaluations	evaluation	NOUN
crl-15729	61	5	are	be	AUX
crl-15729	61	6	not	not	PART
crl-15729	61	7	made	make	VERB
crl-15729	61	8	solely	solely	ADV
crl-15729	61	9	on	on	ADP
crl-15729	61	10	the	the	DET
crl-15729	61	11	outcome	outcome	NOUN
crl-15729	61	12	of	of	ADP
crl-15729	61	13	a	a	DET
crl-15729	61	14	service	service	NOUN
crl-15729	61	15	;	;	PUNCT
crl-15729	61	16	they	they	PRON
crl-15729	61	17	also	also	ADV
crl-15729	61	18	involve	involve	VERB
crl-15729	61	19	evaluations	evaluation	NOUN
crl-15729	61	20	of	of	ADP
crl-15729	61	21	the	the	DET
crl-15729	61	22	process	process	NOUN
crl-15729	61	23	of	of	ADP
crl-15729	61	24	service	service	NOUN
crl-15729	61	25	delivery.9	delivery.9	NOUN
crl-15729	61	26	the	the	DET
crl-15729	61	27	first	first	ADJ
crl-15729	61	28	theme	theme	NOUN
crl-15729	61	29	is	be	AUX
crl-15729	61	30	evidenced	evidence	VERB
crl-15729	61	31	by	by	ADP
crl-15729	61	32	research	research	NOUN
crl-15729	61	33	findings	finding	NOUN
crl-15729	61	34	in	in	ADP
crl-15729	61	35	varied	varied	ADJ
crl-15729	61	36	fields	field	NOUN
crl-15729	61	37	;	;	PUNCT
crl-15729	61	38	examples	example	NOUN
crl-15729	61	39	include	include	VERB
crl-15729	61	40	library	library	NOUN
crl-15729	61	41	services	service	NOUN
crl-15729	61	42	,	,	PUNCT
crl-15729	61	43	higher	high	ADJ
crl-15729	61	44	education	education	NOUN
crl-15729	61	45	,	,	PUNCT
crl-15729	61	46	health	health	NOUN
crl-15729	61	47	care	care	NOUN
crl-15729	61	48	,	,	PUNCT
crl-15729	61	49	and	and	CCONJ
crl-15729	61	50	professional	professional	ADJ
crl-15729	61	51	consulting.10–13	consulting.10–13	NOUN
crl-15729	61	52	the	the	DET
crl-15729	61	53	second	second	ADJ
crl-15729	61	54	theme	theme	NOUN
crl-15729	61	55	defines	define	NOUN
crl-15729	61	56	service	service	NOUN
crl-15729	61	57	quality	quality	NOUN
crl-15729	61	58	as	as	ADP
crl-15729	61	59	a	a	DET
crl-15729	61	60	result	result	NOUN
crl-15729	61	61	of	of	ADP
crl-15729	61	62	the	the	DET
crl-15729	61	63	consumer	consumer	NOUN
crl-15729	61	64	’s	’s	NUM
crl-15729	61	65	subjective	subjective	ADJ
crl-15729	61	66	comparison	comparison	NOUN
crl-15729	61	67	of	of	ADP
crl-15729	61	68	his	his	PRON
crl-15729	61	69	or	or	CCONJ
crl-15729	61	70	her	her	PRON
crl-15729	61	71	preconsumption	preconsumption	NOUN
crl-15729	61	72	expectations	expectation	NOUN
crl-15729	61	73	of	of	ADP
crl-15729	61	74	the	the	DET
crl-15729	61	75	service	service	NOUN
crl-15729	61	76	with	with	ADP
crl-15729	61	77	the	the	DET
crl-15729	61	78	actual	actual	ADJ
crl-15729	61	79	experience	experience	NOUN
crl-15729	61	80	of	of	ADP
crl-15729	61	81	the	the	DET
crl-15729	61	82	service	service	NOUN
crl-15729	61	83	consumed	consume	VERB
crl-15729	61	84	.	.	PUNCT
crl-15729	62	1	please	please	INTJ
crl-15729	62	2	note	note	VERB
crl-15729	62	3	this	this	DET
crl-15729	62	4	definition	definition	NOUN
crl-15729	62	5	coincides	coincide	VERB
crl-15729	62	6	with	with	ADP
crl-15729	62	7	the	the	DET
crl-15729	62	8	definition	definition	NOUN
crl-15729	62	9	of	of	ADP
crl-15729	62	10	customer	customer	NOUN
crl-15729	62	11	satisfaction	satisfaction	NOUN
crl-15729	62	12	in	in	ADP
crl-15729	62	13	marketing	marketing	NOUN
crl-15729	62	14	literature	literature	NOUN
crl-15729	62	15	,	,	PUNCT
crl-15729	62	16	which	which	PRON
crl-15729	62	17	is	be	AUX
crl-15729	62	18	discussed	discuss	VERB
crl-15729	62	19	in	in	ADP
crl-15729	62	20	the	the	DET
crl-15729	62	21	next	next	ADJ
crl-15729	62	22	section	section	NOUN
crl-15729	62	23	of	of	ADP
crl-15729	62	24	this	this	DET
crl-15729	62	25	study	study	NOUN
crl-15729	62	26	.	.	PUNCT
crl-15729	63	1	the	the	DET
crl-15729	63	2	third	third	ADJ
crl-15729	63	3	theme	theme	NOUN
crl-15729	63	4	distinguishes	distinguish	VERB
crl-15729	63	5	the	the	DET
crl-15729	63	6	quality	quality	NOUN
crl-15729	63	7	of	of	ADP
crl-15729	63	8	service	service	NOUN
crl-15729	63	9	contents	content	NOUN
crl-15729	63	10	from	from	ADP
crl-15729	63	11	the	the	DET
crl-15729	63	12	service	service	NOUN
crl-15729	63	13	delivery	delivery	NOUN
crl-15729	63	14	process	process	NOUN
crl-15729	63	15	.	.	PUNCT
crl-15729	64	1	for	for	ADP
crl-15729	64	2	example	example	NOUN
crl-15729	64	3	,	,	PUNCT
crl-15729	64	4	the	the	DET
crl-15729	64	5	service	service	NOUN
crl-15729	64	6	content	content	NOUN
crl-15729	64	7	of	of	ADP
crl-15729	64	8	a	a	DET
crl-15729	64	9	class	class	NOUN
crl-15729	64	10	offered	offer	VERB
crl-15729	64	11	by	by	ADP
crl-15729	64	12	a	a	DET
crl-15729	64	13	college	college	NOUN
crl-15729	64	14	refers	refer	VERB
crl-15729	64	15	to	to	ADP
crl-15729	64	16	the	the	DET
crl-15729	64	17	contents	content	NOUN
crl-15729	64	18	of	of	ADP
crl-15729	64	19	the	the	DET
crl-15729	64	20	lecture	lecture	NOUN
crl-15729	64	21	,	,	PUNCT
crl-15729	64	22	its	its	PRON
crl-15729	64	23	comprehensiveness	comprehensiveness	NOUN
crl-15729	64	24	,	,	PUNCT
crl-15729	64	25	coverage	coverage	NOUN
crl-15729	64	26	,	,	PUNCT
crl-15729	64	27	and	and	CCONJ
crl-15729	64	28	so	so	ADV
crl-15729	64	29	on	on	ADV
crl-15729	64	30	.	.	PUNCT
crl-15729	65	1	on	on	ADP
crl-15729	65	2	the	the	DET
crl-15729	65	3	other	other	ADJ
crl-15729	65	4	hand	hand	NOUN
crl-15729	65	5	,	,	PUNCT
crl-15729	65	6	the	the	DET
crl-15729	65	7	quality	quality	NOUN
crl-15729	65	8	of	of	ADP
crl-15729	65	9	the	the	DET
crl-15729	65	10	service	service	NOUN
crl-15729	65	11	delivery	delivery	NOUN
crl-15729	65	12	process	process	NOUN
crl-15729	65	13	for	for	ADP
crl-15729	65	14	this	this	DET
crl-15729	65	15	class	class	NOUN
crl-15729	65	16	may	may	AUX
crl-15729	65	17	include	include	VERB
crl-15729	65	18	the	the	DET
crl-15729	65	19	teaching	teaching	NOUN
crl-15729	65	20	mechanism	mechanism	NOUN
crl-15729	65	21	used	use	VERB
crl-15729	65	22	by	by	ADP
crl-15729	65	23	the	the	DET
crl-15729	65	24	professor	professor	NOUN
crl-15729	65	25	,	,	PUNCT
crl-15729	65	26	the	the	DET
crl-15729	65	27	format	format	NOUN
crl-15729	65	28	of	of	ADP
crl-15729	65	29	instruction	instruction	NOUN
crl-15729	65	30	(	(	PUNCT
crl-15729	65	31	distance	distance	NOUN
crl-15729	65	32	learning	learning	NOUN
crl-15729	65	33	,	,	PUNCT
crl-15729	65	34	classroom	classroom	NOUN
crl-15729	65	35	teaching	teaching	NOUN
crl-15729	65	36	)	)	PUNCT
crl-15729	65	37	,	,	PUNCT
crl-15729	65	38	and	and	CCONJ
crl-15729	65	39	so	so	ADV
crl-15729	65	40	on	on	ADV
crl-15729	65	41	.	.	PUNCT
crl-15729	66	1	disconfirmation	disconfirmation	VERB
crl-15729	66	2	theory	theory	NOUN
crl-15729	66	3	the	the	DET
crl-15729	66	4	most	most	ADV
crl-15729	66	5	popular	popular	ADJ
crl-15729	66	6	and	and	CCONJ
crl-15729	66	7	widely	widely	ADV
crl-15729	66	8	used	use	VERB
crl-15729	66	9	model	model	NOUN
crl-15729	66	10	for	for	ADP
crl-15729	66	11	studying	study	VERB
crl-15729	66	12	customer	customer	NOUN
crl-15729	66	13	satisfaction	satisfaction	NOUN
crl-15729	66	14	and	and	CCONJ
crl-15729	66	15	dissatisfaction	dissatisfaction	NOUN
crl-15729	66	16	(	(	PUNCT
crl-15729	66	17	cs	cs	PROPN
crl-15729	66	18	/	/	SYM
crl-15729	66	19	d	d	PROPN
crl-15729	66	20	)	)	PUNCT
crl-15729	67	1	,	,	PUNCT
crl-15729	67	2	disconfirmation	disconfirmation	NOUN
crl-15729	67	3	of	of	ADP
crl-15729	67	4	expectations	expectation	NOUN
crl-15729	67	5	,	,	PUNCT
crl-15729	67	6	is	be	AUX
crl-15729	67	7	derived	derive	VERB
crl-15729	67	8	from	from	ADP
crl-15729	67	9	the	the	DET
crl-15729	67	10	field	field	NOUN
crl-15729	67	11	of	of	ADP
crl-15729	67	12	marketing	marketing	NOUN
crl-15729	67	13	.	.	PUNCT
crl-15729	68	1	the	the	DET
crl-15729	68	2	original	original	ADJ
crl-15729	68	3	concept	concept	NOUN
crl-15729	68	4	of	of	ADP
crl-15729	68	5	disconfirmation	disconfirmation	NOUN
crl-15729	68	6	theory	theory	NOUN
crl-15729	68	7	posits	posit	NOUN
crl-15729	68	8	that	that	SCONJ
crl-15729	68	9	customers	customer	NOUN
crl-15729	68	10	evaluate	evaluate	VERB
crl-15729	68	11	the	the	DET
crl-15729	68	12	merchandise	merchandise	NOUN
crl-15729	68	13	and	and	CCONJ
crl-15729	68	14	the	the	DET
crl-15729	68	15	purchase	purchase	NOUN
crl-15729	68	16	experience	experience	NOUN
crl-15729	68	17	based	base	VERB
crl-15729	68	18	on	on	ADP
crl-15729	68	19	some	some	DET
crl-15729	68	20	cognitive	cognitive	ADJ
crl-15729	68	21	standards	standard	NOUN
crl-15729	68	22	before	before	SCONJ
crl-15729	68	23	the	the	DET
crl-15729	68	24	purchase	purchase	NOUN
crl-15729	68	25	is	be	AUX
crl-15729	68	26	made	make	VERB
crl-15729	68	27	,	,	PUNCT
crl-15729	68	28	such	such	ADJ
crl-15729	68	29	as	as	ADP
crl-15729	68	30	expectations	expectation	NOUN
crl-15729	68	31	.	.	PUNCT
crl-15729	69	1	cs	cs	PROPN
crl-15729	69	2	/	/	SYM
crl-15729	69	3	d	d	PROPN
crl-15729	69	4	results	result	NOUN
crl-15729	69	5	from	from	ADP
crl-15729	69	6	a	a	DET
crl-15729	69	7	comparison	comparison	NOUN
crl-15729	69	8	with	with	ADP
crl-15729	69	9	the	the	DET
crl-15729	69	10	merchandise	merchandise	NOUN
crl-15729	69	11	purchased	purchase	VERB
crl-15729	69	12	,	,	PUNCT
crl-15729	69	13	indicating	indicate	VERB
crl-15729	69	14	whether	whether	SCONJ
crl-15729	69	15	it	it	PRON
crl-15729	69	16	is	be	AUX
crl-15729	69	17	be	be	AUX
crl-15729	69	18	er	er	INTJ
crl-15729	69	19	than	than	ADP
crl-15729	69	20	or	or	CCONJ
crl-15729	69	21	less	less	ADJ
crl-15729	69	22	than	than	ADP
crl-15729	69	23	what	what	PRON
crl-15729	69	24	was	be	AUX
crl-15729	69	25	expected	expect	VERB
crl-15729	69	26	.	.	PUNCT
crl-15729	70	1	basically	basically	ADV
crl-15729	70	2	,	,	PUNCT
crl-15729	70	3	the	the	DET
crl-15729	70	4	disconfirmation	disconfirmation	NOUN
crl-15729	70	5	of	of	ADP
crl-15729	70	6	expectation	expectation	NOUN
crl-15729	70	7	paradigm	paradigm	NOUN
crl-15729	70	8	conceptualizes	conceptualize	VERB
crl-15729	70	9	cs	cs	PROPN
crl-15729	70	10	/	/	SYM
crl-15729	70	11	d	d	NOUN
crl-15729	70	12	as	as	ADP
crl-15729	70	13	the	the	DET
crl-15729	70	14	following	following	ADJ
crl-15729	70	15	process	process	NOUN
crl-15729	70	16	:	:	PUNCT
crl-15729	70	17	disconfirmation	disconfirmation	NOUN
crl-15729	70	18	is	be	AUX
crl-15729	70	19	the	the	DET
crl-15729	70	20	customer	customer	NOUN
crl-15729	70	21	’s	’s	NOUN
crl-15729	70	22	evaluation	evaluation	NOUN
crl-15729	70	23	of	of	ADP
crl-15729	70	24	a	a	DET
crl-15729	70	25	product	product	NOUN
crl-15729	70	26	’s	’s	PART
crl-15729	70	27	performance	performance	NOUN
crl-15729	70	28	relative	relative	ADJ
crl-15729	70	29	to	to	ADP
crl-15729	70	30	his	his	PRON
crl-15729	70	31	or	or	CCONJ
crl-15729	70	32	her	her	PRON
crl-15729	70	33	expectations	expectation	NOUN
crl-15729	70	34	.	.	PUNCT
crl-15729	71	1	when	when	SCONJ
crl-15729	71	2	performance	performance	NOUN
crl-15729	71	3	is	be	AUX
crl-15729	71	4	greater	great	ADJ
crl-15729	71	5	than	than	ADP
crl-15729	71	6	expectation	expectation	NOUN
crl-15729	71	7	,	,	PUNCT
crl-15729	71	8	resulting	result	VERB
crl-15729	71	9	in	in	ADP
crl-15729	71	10	positive	positive	ADJ
crl-15729	71	11	disconfirmation	disconfirmation	NOUN
crl-15729	71	12	,	,	PUNCT
crl-15729	71	13	customers	customer	NOUN
crl-15729	71	14	are	be	AUX
crl-15729	71	15	satisfied	satisfied	ADJ
crl-15729	71	16	.	.	PUNCT
crl-15729	72	1	when	when	SCONJ
crl-15729	72	2	performance	performance	NOUN
crl-15729	72	3	falls	fall	VERB
crl-15729	72	4	short	short	ADJ
crl-15729	72	5	of	of	ADP
crl-15729	72	6	expectations	expectation	NOUN
crl-15729	72	7	,	,	PUNCT
crl-15729	72	8	resulting	result	VERB
crl-15729	72	9	in	in	ADP
crl-15729	72	10	negative	negative	ADJ
crl-15729	72	11	disconfirmation	disconfirmation	NOUN
crl-15729	72	12	,	,	PUNCT
crl-15729	72	13	customers	customer	NOUN
crl-15729	72	14	are	be	AUX
crl-15729	72	15	dissatisfied	dissatisfied	ADJ
crl-15729	72	16	.	.	PUNCT
crl-15729	73	1	confirmation	confirmation	NOUN
crl-15729	73	2	occurs	occur	VERB
crl-15729	73	3	when	when	SCONJ
crl-15729	73	4	performance	performance	NOUN
crl-15729	73	5	and	and	CCONJ
crl-15729	73	6	expectations	expectation	NOUN
crl-15729	73	7	correspond	correspond	NOUN
crl-15729	73	8	,	,	PUNCT
crl-15729	73	9	resulting	result	VERB
crl-15729	73	10	in	in	ADP
crl-15729	73	11	moderate	moderate	ADJ
crl-15729	73	12	satisfaction	satisfaction	NOUN
crl-15729	73	13	or	or	CCONJ
crl-15729	73	14	indifference.14	indifference.14	NOUN
crl-15729	73	15	although	although	SCONJ
crl-15729	73	16	the	the	DET
crl-15729	73	17	disconfirmation	disconfirmation	NOUN
crl-15729	73	18	of	of	ADP
crl-15729	73	19	expectation	expectation	NOUN
crl-15729	73	20	paradigm	paradigm	NOUN
crl-15729	73	21	is	be	AUX
crl-15729	73	22	still	still	ADV
crl-15729	73	23	the	the	DET
crl-15729	73	24	most	most	ADV
crl-15729	73	25	widely	widely	ADV
crl-15729	73	26	used	use	VERB
crl-15729	73	27	model	model	NOUN
crl-15729	73	28	for	for	ADP
crl-15729	73	29	studying	study	VERB
crl-15729	73	30	cs	cs	PROPN
crl-15729	73	31	/	/	SYM
crl-15729	73	32	d	d	PROPN
crl-15729	73	33	,	,	PUNCT
crl-15729	73	34	http	http	NOUN
crl-15729	73	35	:	:	PUNCT
crl-15729	73	36	indifference.14	indifference.14	PROPN
crl-15729	73	37	270	270	NUM
crl-15729	73	38	college	college	PROPN
crl-15729	73	39	&	&	CCONJ
crl-15729	73	40	research	research	PROPN
crl-15729	73	41	libraries	library	NOUN
crl-15729	73	42	may	may	AUX
crl-15729	73	43	2005	2005	NUM
crl-15729	73	44	it	it	PRON
crl-15729	73	45	has	have	AUX
crl-15729	73	46	been	be	AUX
crl-15729	73	47	criticized	criticize	VERB
crl-15729	73	48	for	for	ADP
crl-15729	73	49	its	its	PRON
crl-15729	73	50	limitations	limitation	NOUN
crl-15729	73	51	.	.	PUNCT
crl-15729	74	1	marketers	marketer	NOUN
crl-15729	74	2	have	have	AUX
crl-15729	74	3	found	find	VERB
crl-15729	74	4	that	that	DET
crl-15729	74	5	expectation	expectation	NOUN
crl-15729	74	6	may	may	AUX
crl-15729	74	7	not	not	PART
crl-15729	74	8	always	always	ADV
crl-15729	74	9	be	be	AUX
crl-15729	74	10	the	the	DET
crl-15729	74	11	best	good	ADJ
crl-15729	74	12	prepurchase	prepurchase	NOUN
crl-15729	74	13	standard	standard	NOUN
crl-15729	74	14	to	to	PART
crl-15729	74	15	predict	predict	VERB
crl-15729	74	16	the	the	DET
crl-15729	74	17	influences	influence	NOUN
crl-15729	74	18	on	on	ADP
crl-15729	74	19	the	the	DET
crl-15729	74	20	customer	customer	NOUN
crl-15729	74	21	’s	’s	NOUN
crl-15729	74	22	evaluation	evaluation	NOUN
crl-15729	74	23	of	of	ADP
crl-15729	74	24	the	the	DET
crl-15729	74	25	purchases	purchase	NOUN
crl-15729	74	26	.	.	PUNCT
crl-15729	75	1	alternatives	alternative	NOUN
crl-15729	75	2	have	have	AUX
crl-15729	75	3	been	be	AUX
crl-15729	75	4	researched	research	VERB
crl-15729	75	5	and	and	CCONJ
crl-15729	75	6	findings	finding	NOUN
crl-15729	75	7	have	have	AUX
crl-15729	75	8	been	be	AUX
crl-15729	75	9	reported	report	VERB
crl-15729	75	10	.	.	PUNCT
crl-15729	76	1	for	for	ADP
crl-15729	76	2	example	example	NOUN
crl-15729	76	3	,	,	PUNCT
crl-15729	76	4	desire	desire	NOUN
crl-15729	76	5	as	as	ADP
crl-15729	76	6	a	a	DET
crl-15729	76	7	prepurchase	prepurchase	NOUN
crl-15729	76	8	standard	standard	NOUN
crl-15729	76	9	was	be	AUX
crl-15729	76	10	reported	report	VERB
crl-15729	76	11	to	to	PART
crl-15729	76	12	be	be	AUX
crl-15729	76	13	a	a	DET
crl-15729	76	14	more	more	ADV
crl-15729	76	15	powerful	powerful	ADJ
crl-15729	76	16	predictor	predictor	NOUN
crl-15729	76	17	than	than	ADP
crl-15729	76	18	expectation	expectation	NOUN
crl-15729	76	19	in	in	ADP
crl-15729	76	20	certain	certain	ADJ
crl-15729	76	21	purchasing	purchase	VERB
crl-15729	76	22	situations.15	situations.15	NOUN
crl-15729	76	23	in	in	ADP
crl-15729	76	24	studying	study	VERB
crl-15729	76	25	library	library	NOUN
crl-15729	76	26	user	user	NOUN
crl-15729	76	27	satisfaction	satisfaction	NOUN
crl-15729	76	28	,	,	PUNCT
crl-15729	76	29	information	information	NOUN
crl-15729	76	30	needs	need	NOUN
crl-15729	76	31	may	may	AUX
crl-15729	76	32	be	be	AUX
crl-15729	76	33	a	a	DET
crl-15729	76	34	be	be	AUX
crl-15729	76	35	er	er	INTJ
crl-15729	76	36	prepurchase	prepurchase	NOUN
crl-15729	76	37	standard	standard	NOUN
crl-15729	76	38	to	to	PART
crl-15729	76	39	apply	apply	VERB
crl-15729	76	40	in	in	ADP
crl-15729	76	41	disconfirmation	disconfirmation	NOUN
crl-15729	76	42	model.16	model.16	NOUN
crl-15729	76	43	constructs	construct	NOUN
crl-15729	76	44	and	and	CCONJ
crl-15729	76	45	their	their	PRON
crl-15729	76	46	definitions	definition	NOUN
crl-15729	76	47	as	as	SCONJ
crl-15729	76	48	the	the	DET
crl-15729	76	49	basic	basic	ADJ
crl-15729	76	50	concept	concept	NOUN
crl-15729	76	51	of	of	ADP
crl-15729	76	52	the	the	DET
crl-15729	76	53	disconfirmation	disconfirmation	NOUN
crl-15729	76	54	model	model	NOUN
crl-15729	76	55	describes	describe	VERB
crl-15729	76	56	cs	cs	PROPN
crl-15729	76	57	/	/	SYM
crl-15729	76	58	d	d	PROPN
crl-15729	76	59	as	as	ADP
crl-15729	76	60	an	an	DET
crl-15729	76	61	evaluative	evaluative	ADJ
crl-15729	76	62	comparison	comparison	NOUN
crl-15729	76	63	process	process	NOUN
crl-15729	76	64	between	between	ADP
crl-15729	76	65	a	a	DET
crl-15729	76	66	customer	customer	NOUN
crl-15729	76	67	’s	’s	PART
crl-15729	76	68	preand	preand	NOUN
crl-15729	76	69	postpurchase	postpurchase	ADJ
crl-15729	76	70	experience	experience	NOUN
crl-15729	76	71	,	,	PUNCT
crl-15729	76	72	three	three	NUM
crl-15729	76	73	major	major	ADJ
crl-15729	76	74	components	component	NOUN
crl-15729	76	75	are	be	AUX
crl-15729	76	76	evident	evident	ADJ
crl-15729	76	77	:	:	PUNCT
crl-15729	76	78	•	•	PUNCT
crl-15729	76	79	prepurchase	prepurchase	NOUN
crl-15729	76	80	standards	standard	NOUN
crl-15729	76	81	,	,	PUNCT
crl-15729	76	82	also	also	ADV
crl-15729	76	83	referred	refer	VERB
crl-15729	76	84	to	to	ADP
crl-15729	76	85	in	in	ADP
crl-15729	76	86	marketing	marketing	NOUN
crl-15729	76	87	literature	literature	NOUN
crl-15729	76	88	as	as	ADP
crl-15729	76	89	disconfirmation	disconfirmation	NOUN
crl-15729	76	90	standard	standard	ADJ
crl-15729	76	91	•	•	PROPN
crl-15729	76	92	perceived	perceive	VERB
crl-15729	76	93	performance	performance	NOUN
crl-15729	76	94	•	•	ADJ
crl-15729	76	95	disconfirmation	disconfirmation	NOUN
crl-15729	76	96	disconfirmation	disconfirmation	NOUN
crl-15729	76	97	standard	standard	NOUN
crl-15729	76	98	as	as	SCONJ
crl-15729	76	99	discussed	discuss	VERB
crl-15729	76	100	earlier	early	ADV
crl-15729	76	101	,	,	PUNCT
crl-15729	76	102	expectation	expectation	NOUN
crl-15729	76	103	is	be	AUX
crl-15729	76	104	currently	currently	ADV
crl-15729	76	105	the	the	DET
crl-15729	76	106	most	most	ADV
crl-15729	76	107	widely	widely	ADV
crl-15729	76	108	used	use	VERB
crl-15729	76	109	disconfirmation	disconfirmation	NOUN
crl-15729	76	110	standard	standard	NOUN
crl-15729	76	111	.	.	PUNCT
crl-15729	77	1	in	in	ADP
crl-15729	77	2	behavioral	behavioral	ADJ
crl-15729	77	3	science	science	NOUN
crl-15729	77	4	and	and	CCONJ
crl-15729	77	5	marketing	marketing	NOUN
crl-15729	77	6	,	,	PUNCT
crl-15729	77	7	definitions	definition	NOUN
crl-15729	77	8	of	of	ADP
crl-15729	77	9	expectations	expectation	NOUN
crl-15729	77	10	can	can	AUX
crl-15729	77	11	be	be	AUX
crl-15729	77	12	divided	divide	VERB
crl-15729	77	13	into	into	ADP
crl-15729	77	14	three	three	NUM
crl-15729	77	15	categories	category	NOUN
crl-15729	77	16	.	.	PUNCT
crl-15729	78	1	1	1	X
crl-15729	78	2	.	.	X
crl-15729	78	3	customer	customer	NOUN
crl-15729	78	4	’s	’s	NOUN
crl-15729	78	5	prior	prior	ADJ
crl-15729	78	6	experiences	experience	NOUN
crl-15729	78	7	with	with	ADP
crl-15729	78	8	similar	similar	ADJ
crl-15729	78	9	product	product	NOUN
crl-15729	78	10	or	or	CCONJ
crl-15729	78	11	services	service	NOUN
crl-15729	78	12	2	2	NUM
crl-15729	78	13	.	.	X
crl-15729	78	14	experience	experience	NOUN
crl-15729	78	15	of	of	ADP
crl-15729	78	16	other	other	ADJ
crl-15729	78	17	customers	customer	NOUN
crl-15729	78	18	who	who	PRON
crl-15729	78	19	serve	serve	VERB
crl-15729	78	20	as	as	ADP
crl-15729	78	21	referent	referent	NOUN
crl-15729	78	22	persons	person	NOUN
crl-15729	78	23	3	3	NUM
crl-15729	78	24	.	.	NUM
crl-15729	78	25	situationally	situationally	ADV
crl-15729	78	26	produced	produce	VERB
crl-15729	78	27	expectations	expectation	NOUN
crl-15729	78	28	,	,	PUNCT
crl-15729	78	29	such	such	ADJ
crl-15729	78	30	as	as	ADP
crl-15729	78	31	manufacturer	manufacturer	NOUN
crl-15729	78	32	promotion	promotion	NOUN
crl-15729	78	33	or	or	CCONJ
crl-15729	78	34	retailer	retailer	NOUN
crl-15729	78	35	advertisement.17	advertisement.17	X
crl-15729	79	1	the	the	DET
crl-15729	79	2	library	library	PROPN
crl-15729	79	3	user	user	PROPN
crl-15729	79	4	’s	’s	PART
crl-15729	79	5	expectations	expectation	NOUN
crl-15729	79	6	in	in	ADP
crl-15729	79	7	relation	relation	NOUN
crl-15729	79	8	to	to	ADP
crl-15729	79	9	using	use	VERB
crl-15729	79	10	information	information	NOUN
crl-15729	79	11	services	service	NOUN
crl-15729	79	12	is	be	AUX
crl-15729	79	13	believed	believe	VERB
crl-15729	79	14	to	to	PART
crl-15729	79	15	be	be	AUX
crl-15729	79	16	formed	form	VERB
crl-15729	79	17	from	from	ADP
crl-15729	79	18	prior	prior	ADJ
crl-15729	79	19	experiences	experience	NOUN
crl-15729	79	20	with	with	ADP
crl-15729	79	21	similar	similar	ADJ
crl-15729	79	22	information	information	NOUN
crl-15729	79	23	-	-	PUNCT
crl-15729	79	24	seeking	seek	VERB
crl-15729	79	25	and	and	CCONJ
crl-15729	79	26	retrieval	retrieval	NOUN
crl-15729	79	27	activities	activity	NOUN
crl-15729	79	28	and/or	and/or	CCONJ
crl-15729	79	29	from	from	ADP
crl-15729	79	30	the	the	DET
crl-15729	79	31	experience	experience	NOUN
crl-15729	79	32	of	of	ADP
crl-15729	79	33	other	other	ADJ
crl-15729	79	34	users	user	NOUN
crl-15729	79	35	who	who	PRON
crl-15729	79	36	serve	serve	VERB
crl-15729	79	37	as	as	ADP
crl-15729	79	38	referent	referent	NOUN
crl-15729	79	39	persons.18	persons.18	PROPN
crl-15729	79	40	in	in	ADP
crl-15729	79	41	comparison	comparison	NOUN
crl-15729	79	42	with	with	ADP
crl-15729	79	43	expectation	expectation	NOUN
crl-15729	79	44	,	,	PUNCT
crl-15729	79	45	desire	desire	NOUN
crl-15729	79	46	and	and	CCONJ
crl-15729	79	47	need	need	VERB
crl-15729	79	48	also	also	ADV
crl-15729	79	49	have	have	AUX
crl-15729	79	50	been	be	AUX
crl-15729	79	51	used	use	VERB
crl-15729	79	52	as	as	ADP
crl-15729	79	53	disconfirmation	disconfirmation	NOUN
crl-15729	79	54	standards	standard	NOUN
crl-15729	79	55	and	and	CCONJ
crl-15729	79	56	are	be	AUX
crl-15729	79	57	reported	report	VERB
crl-15729	79	58	to	to	PART
crl-15729	79	59	have	have	VERB
crl-15729	79	60	significant	significant	ADJ
crl-15729	79	61	effects	effect	NOUN
crl-15729	79	62	on	on	ADP
crl-15729	79	63	a	a	DET
crl-15729	79	64	customer	customer	NOUN
crl-15729	79	65	’s	’s	NOUN
crl-15729	79	66	evaluation	evaluation	NOUN
crl-15729	79	67	results.19	results.19	VERB
crl-15729	79	68	perceived	perceive	VERB
crl-15729	79	69	performance	performance	NOUN
crl-15729	79	70	perceived	perceive	VERB
crl-15729	79	71	performance	performance	NOUN
crl-15729	79	72	refers	refer	VERB
crl-15729	79	73	to	to	ADP
crl-15729	79	74	the	the	DET
crl-15729	79	75	customer	customer	NOUN
crl-15729	79	76	’s	’s	NOUN
crl-15729	79	77	perception	perception	NOUN
crl-15729	79	78	of	of	ADP
crl-15729	79	79	the	the	DET
crl-15729	79	80	quality	quality	NOUN
crl-15729	79	81	of	of	ADP
crl-15729	79	82	the	the	DET
crl-15729	79	83	product	product	NOUN
crl-15729	79	84	or	or	CCONJ
crl-15729	79	85	service	service	NOUN
crl-15729	79	86	a	a	DET
crl-15729	79	87	er	er	INTJ
crl-15729	79	88	it	it	PRON
crl-15729	79	89	is	be	AUX
crl-15729	79	90	consumed	consume	VERB
crl-15729	79	91	.	.	PUNCT
crl-15729	80	1	this	this	PRON
crl-15729	80	2	does	do	AUX
crl-15729	80	3	not	not	PART
crl-15729	80	4	involve	involve	VERB
crl-15729	80	5	any	any	DET
crl-15729	80	6	comparison	comparison	NOUN
crl-15729	80	7	process	process	NOUN
crl-15729	80	8	.	.	PUNCT
crl-15729	81	1	rather	rather	ADV
crl-15729	81	2	,	,	PUNCT
crl-15729	81	3	it	it	PRON
crl-15729	81	4	is	be	AUX
crl-15729	81	5	a	a	DET
crl-15729	81	6	subjective	subjective	ADJ
crl-15729	81	7	assessment	assessment	NOUN
crl-15729	81	8	made	make	VERB
crl-15729	81	9	by	by	ADP
crl-15729	81	10	an	an	DET
crl-15729	81	11	individual	individual	NOUN
crl-15729	81	12	of	of	ADP
crl-15729	81	13	a	a	DET
crl-15729	81	14	product	product	NOUN
crl-15729	81	15	or	or	CCONJ
crl-15729	81	16	service	service	NOUN
crl-15729	81	17	based	base	VERB
crl-15729	81	18	on	on	ADP
crl-15729	81	19	his	his	PRON
crl-15729	81	20	or	or	CCONJ
crl-15729	81	21	her	her	PRON
crl-15729	81	22	perception	perception	NOUN
crl-15729	81	23	of	of	ADP
crl-15729	81	24	what	what	PRON
crl-15729	81	25	is	be	AUX
crl-15729	81	26	given	give	VERB
crl-15729	81	27	and	and	CCONJ
crl-15729	81	28	what	what	PRON
crl-15729	81	29	is	be	AUX
crl-15729	81	30	received.20	received.20	NOUN
crl-15729	81	31	disconfirmation	disconfirmation	NOUN
crl-15729	81	32	disconfirmation	disconfirmation	NOUN
crl-15729	81	33	is	be	AUX
crl-15729	81	34	generally	generally	ADV
crl-15729	81	35	defined	define	VERB
crl-15729	81	36	as	as	ADP
crl-15729	81	37	the	the	DET
crl-15729	81	38	discrepancy	discrepancy	NOUN
crl-15729	81	39	between	between	ADP
crl-15729	81	40	the	the	DET
crl-15729	81	41	actual	actual	ADJ
crl-15729	81	42	product	product	NOUN
crl-15729	81	43	/	/	SYM
crl-15729	81	44	service	service	NOUN
crl-15729	81	45	received	receive	VERB
crl-15729	81	46	and	and	CCONJ
crl-15729	81	47	what	what	PRON
crl-15729	81	48	is	be	AUX
crl-15729	81	49	expected	expect	VERB
crl-15729	81	50	(	(	PUNCT
crl-15729	81	51	or	or	CCONJ
crl-15729	81	52	desired	desire	VERB
crl-15729	81	53	/	/	SYM
crl-15729	81	54	needed	need	VERB
crl-15729	81	55	)	)	PUNCT
crl-15729	81	56	.	.	PUNCT
crl-15729	82	1	however	however	ADV
crl-15729	82	2	,	,	PUNCT
crl-15729	82	3	the	the	DET
crl-15729	82	4	operationalizations	operationalization	NOUN
crl-15729	82	5	reported	report	VERB
crl-15729	82	6	in	in	ADP
crl-15729	82	7	the	the	DET
crl-15729	82	8	literature	literature	NOUN
crl-15729	82	9	show	show	VERB
crl-15729	82	10	several	several	ADJ
crl-15729	82	11	conceptualizations	conceptualization	NOUN
crl-15729	82	12	.	.	PUNCT
crl-15729	83	1	for	for	ADP
crl-15729	83	2	example	example	NOUN
crl-15729	83	3	,	,	PUNCT
crl-15729	83	4	some	some	DET
crl-15729	83	5	research	research	NOUN
crl-15729	83	6	used	use	VERB
crl-15729	83	7	a	a	DET
crl-15729	83	8	subjective	subjective	ADJ
crl-15729	83	9	assessment	assessment	NOUN
crl-15729	83	10	of	of	ADP
crl-15729	83	11	the	the	DET
crl-15729	83	12	difference	difference	NOUN
crl-15729	83	13	between	between	ADP
crl-15729	83	14	the	the	DET
crl-15729	83	15	standard	standard	NOUN
crl-15729	83	16	and	and	CCONJ
crl-15729	83	17	the	the	DET
crl-15729	83	18	performance.21	performance.21	NOUN
crl-15729	83	19	in	in	ADP
crl-15729	83	20	other	other	ADJ
crl-15729	83	21	research	research	NOUN
crl-15729	83	22	,	,	PUNCT
crl-15729	83	23	a	a	DET
crl-15729	83	24	difference	difference	NOUN
crl-15729	83	25	score	score	NOUN
crl-15729	83	26	was	be	AUX
crl-15729	83	27	obtained	obtain	VERB
crl-15729	83	28	from	from	ADP
crl-15729	83	29	performance	performance	NOUN
crl-15729	83	30	minus	minus	CCONJ
crl-15729	83	31	standard.22	standard.22	VERB
crl-15729	83	32	still	still	ADV
crl-15729	83	33	other	other	ADJ
crl-15729	83	34	research	research	NOUN
crl-15729	83	35	uses	use	VERB
crl-15729	83	36	the	the	DET
crl-15729	83	37	additive	additive	ADJ
crl-15729	83	38	difference	difference	NOUN
crl-15729	83	39	model	model	NOUN
crl-15729	83	40	,	,	PUNCT
crl-15729	83	41	which	which	PRON
crl-15729	83	42	is	be	AUX
crl-15729	83	43	specified	specify	VERB
crl-15729	83	44	as	as	ADP
crl-15729	83	45	a	a	DET
crl-15729	83	46	comparison	comparison	NOUN
crl-15729	83	47	between	between	ADP
crl-15729	83	48	the	the	DET
crl-15729	83	49	level	level	NOUN
crl-15729	83	50	expected	expect	VERB
crl-15729	83	51	(	(	PUNCT
crl-15729	83	52	or	or	CCONJ
crl-15729	83	53	desired	desire	VERB
crl-15729	83	54	/	/	SYM
crl-15729	83	55	needed	need	VERB
crl-15729	83	56	)	)	PUNCT
crl-15729	83	57	and	and	CCONJ
crl-15729	83	58	the	the	DET
crl-15729	83	59	level	level	NOUN
crl-15729	83	60	received	receive	VERB
crl-15729	83	61	and	and	CCONJ
crl-15729	83	62	is	be	AUX
crl-15729	83	63	then	then	ADV
crl-15729	83	64	weighted	weight	VERB
crl-15729	83	65	by	by	ADP
crl-15729	83	66	an	an	DET
crl-15729	83	67	evaluation	evaluation	NOUN
crl-15729	83	68	of	of	ADP
crl-15729	83	69	the	the	DET
crl-15729	83	70	difference.23	difference.23	NOUN
crl-15729	83	71	libqual+	libqual+	PRON
crl-15729	83	72	™	™	VERB
crl-15729	83	73	libqual+	libqual+	PRON
crl-15729	83	74	™	™	NOUN
crl-15729	83	75	for	for	SCONJ
crl-15729	83	76	library	library	NOUN
crl-15729	83	77	assessment	assessment	NOUN
crl-15729	83	78	purposes	purpose	NOUN
crl-15729	83	79	was	be	AUX
crl-15729	83	80	developed	develop	VERB
crl-15729	83	81	based	base	VERB
crl-15729	83	82	on	on	ADP
crl-15729	83	83	the	the	DET
crl-15729	83	84	theory	theory	NOUN
crl-15729	83	85	of	of	ADP
crl-15729	83	86	servqual	servqual	ADJ
crl-15729	83	87	,	,	PUNCT
crl-15729	83	88	which	which	PRON
crl-15729	83	89	was	be	AUX
crl-15729	83	90	designed	design	VERB
crl-15729	83	91	to	to	PART
crl-15729	83	92	measure	measure	VERB
crl-15729	83	93	service	service	NOUN
crl-15729	83	94	quality	quality	NOUN
crl-15729	83	95	across	across	ADP
crl-15729	83	96	the	the	DET
crl-15729	83	97	service	service	NOUN
crl-15729	83	98	industries	industry	NOUN
crl-15729	83	99	.	.	PUNCT
crl-15729	84	1	research	research	NOUN
crl-15729	84	2	findings	finding	NOUN
crl-15729	84	3	from	from	ADP
crl-15729	84	4	the	the	DET
crl-15729	84	5	servqual	servqual	ADJ
crl-15729	84	6	literature	literature	NOUN
crl-15729	84	7	include	include	VERB
crl-15729	84	8	studies	study	NOUN
crl-15729	84	9	of	of	ADP
crl-15729	84	10	retail	retail	ADJ
crl-15729	84	11	stores	store	NOUN
crl-15729	84	12	,	,	PUNCT
crl-15729	84	13	banks	bank	NOUN
crl-15729	84	14	,	,	PUNCT
crl-15729	84	15	hospitals	hospital	NOUN
crl-15729	84	16	,	,	PUNCT
crl-15729	84	17	internet	internet	NOUN
crl-15729	84	18	providers	provider	NOUN
crl-15729	84	19	,	,	PUNCT
crl-15729	84	20	and	and	CCONJ
crl-15729	84	21	many	many	ADJ
crl-15729	84	22	other	other	ADJ
crl-15729	84	23	types	type	NOUN
crl-15729	84	24	of	of	ADP
crl-15729	84	25	service	service	NOUN
crl-15729	84	26	industries	industry	NOUN
crl-15729	84	27	.	.	PUNCT
crl-15729	85	1	servqual	servqual	ADJ
crl-15729	85	2	,	,	PUNCT
crl-15729	85	3	first	first	ADV
crl-15729	85	4	introduced	introduce	VERB
crl-15729	85	5	by	by	ADP
crl-15729	85	6	parasuraman	parasuraman	NOUN
crl-15729	85	7	,	,	PUNCT
crl-15729	85	8	zeithaml	zeithaml	NOUN
crl-15729	85	9	,	,	PUNCT
crl-15729	85	10	and	and	CCONJ
crl-15729	85	11	berry	berry	VERB
crl-15729	85	12	in	in	ADP
crl-15729	85	13	1985	1985	NUM
crl-15729	85	14	,	,	PUNCT
crl-15729	85	15	is	be	AUX
crl-15729	85	16	one	one	NUM
crl-15729	85	17	of	of	ADP
crl-15729	85	18	the	the	DET
crl-15729	85	19	most	most	ADV
crl-15729	85	20	heavily	heavily	ADV
crl-15729	85	21	cited	cite	VERB
crl-15729	85	22	studies	study	NOUN
crl-15729	85	23	of	of	ADP
crl-15729	85	24	its	its	PRON
crl-15729	85	25	kind	kind	NOUN
crl-15729	85	26	.	.	PUNCT
crl-15729	86	1	it	it	PRON
crl-15729	86	2	has	have	AUX
crl-15729	86	3	proved	prove	VERB
crl-15729	86	4	to	to	PART
crl-15729	86	5	have	have	VERB
crl-15729	86	6	an	an	DET
crl-15729	86	7	established	establish	VERB
crl-15729	86	8	research	research	NOUN
crl-15729	86	9	history	history	NOUN
crl-15729	86	10	,	,	PUNCT
crl-15729	86	11	and	and	CCONJ
crl-15729	86	12	its	its	PRON
crl-15729	86	13	merits	merit	NOUN
crl-15729	86	14	and	and	CCONJ
crl-15729	86	15	limitations	limitation	NOUN
crl-15729	86	16	have	have	AUX
crl-15729	86	17	been	be	AUX
crl-15729	86	18	widely	widely	ADV
crl-15729	86	19	tested	test	VERB
crl-15729	86	20	and	and	CCONJ
crl-15729	86	21	confirmed	confirm	VERB
crl-15729	86	22	by	by	ADP
crl-15729	86	23	both	both	CCONJ
crl-15729	86	24	repeated	repeat	VERB
crl-15729	86	25	practical	practical	ADJ
crl-15729	86	26	activities	activity	NOUN
crl-15729	86	27	across	across	ADP
crl-15729	86	28	service	service	NOUN
crl-15729	86	29	industries	industry	NOUN
crl-15729	86	30	and	and	CCONJ
crl-15729	86	31	research	research	NOUN
crl-15729	86	32	findings	finding	NOUN
crl-15729	86	33	from	from	ADP
crl-15729	86	34	many	many	ADJ
crl-15729	86	35	service	service	NOUN
crl-15729	86	36	areas.24	areas.24	NOUN
crl-15729	86	37	a	a	DET
crl-15729	86	38	refined	refined	ADJ
crl-15729	86	39	servqual	servqual	ADJ
crl-15729	86	40	scale	scale	NOUN
crl-15729	86	41	later	later	ADV
crl-15729	86	42	offered	offer	VERB
crl-15729	86	43	by	by	ADP
crl-15729	86	44	parasuraman	parasuraman	NOUN
crl-15729	86	45	,	,	PUNCT
crl-15729	86	46	zeithaml	zeithaml	NOUN
crl-15729	86	47	,	,	PUNCT
crl-15729	86	48	and	and	CCONJ
crl-15729	86	49	berry	berry	NOUN
crl-15729	86	50	included	include	VERB
crl-15729	86	51	five	five	NUM
crl-15729	86	52	dimensions	dimension	NOUN
crl-15729	86	53	—	—	PUNCT
crl-15729	86	54	tangibles	tangible	NOUN
crl-15729	86	55	,	,	PUNCT
crl-15729	86	56	reliability	reliability	NOUN
crl-15729	86	57	,	,	PUNCT
crl-15729	86	58	responsiveness	responsiveness	NOUN
crl-15729	86	59	,	,	PUNCT
crl-15729	86	60	assurance	assurance	NOUN
crl-15729	86	61	,	,	PUNCT
crl-15729	86	62	and	and	CCONJ
crl-15729	86	63	http	http	NOUN
crl-15729	86	64	:	:	PUNCT
crl-15729	86	65	areas.24	areas.24	NOUN
crl-15729	86	66	http	http	NOUN
crl-15729	86	67	:	:	PUNCT
crl-15729	86	68	difference.23	difference.23	NOUN
crl-15729	86	69	http	http	NOUN
crl-15729	86	70	:	:	PUNCT
crl-15729	86	71	standard.22	standard.22	VERB
crl-15729	86	72	http	http	NOUN
crl-15729	86	73	:	:	PUNCT
crl-15729	86	74	performance.21	performance.21	NOUN
crl-15729	86	75	http	http	NOUN
crl-15729	86	76	:	:	PUNCT
crl-15729	86	77	received.20	received.20	PROPN
crl-15729	86	78	http	http	PROPN
crl-15729	86	79	:	:	PUNCT
crl-15729	86	80	results.19	results.19	ADP
crl-15729	86	81	http	http	NOUN
crl-15729	86	82	:	:	PUNCT
crl-15729	86	83	persons.18	persons.18	PROPN
crl-15729	86	84	http	http	NOUN
crl-15729	86	85	:	:	PUNCT
crl-15729	86	86	advertisement.17	advertisement.17	PROPN
crl-15729	86	87	http	http	PROPN
crl-15729	86	88	:	:	PUNCT
crl-15729	86	89	model.16	model.16	PROPN
crl-15729	86	90	http	http	PROPN
crl-15729	86	91	:	:	PUNCT
crl-15729	86	92	situations.15	situations.15	VERB
crl-15729	86	93	a	a	DET
crl-15729	86	94	theory	theory	NOUN
crl-15729	86	95	-	-	PUNCT
crl-15729	86	96	guided	guide	VERB
crl-15729	86	97	approach	approach	NOUN
crl-15729	86	98	to	to	ADP
crl-15729	86	99	library	library	NOUN
crl-15729	86	100	services	service	NOUN
crl-15729	86	101	assessment	assessment	NOUN
crl-15729	86	102	271	271	NUM
crl-15729	86	103	empathy	empathy	NOUN
crl-15729	86	104	—	—	PUNCT
crl-15729	86	105	characterized	characterize	VERB
crl-15729	86	106	by	by	ADP
crl-15729	86	107	twenty	twenty	NUM
crl-15729	86	108	-	-	PUNCT
crl-15729	86	109	two	two	NUM
crl-15729	86	110	items.25	items.25	NOUN
crl-15729	86	111	when	when	SCONJ
crl-15729	86	112	used	use	VERB
crl-15729	86	113	in	in	ADP
crl-15729	86	114	studying	study	VERB
crl-15729	86	115	different	different	ADJ
crl-15729	86	116	industries	industry	NOUN
crl-15729	86	117	,	,	PUNCT
crl-15729	86	118	the	the	DET
crl-15729	86	119	wording	wording	NOUN
crl-15729	86	120	of	of	ADP
crl-15729	86	121	individual	individual	ADJ
crl-15729	86	122	items	item	NOUN
crl-15729	86	123	in	in	ADP
crl-15729	86	124	the	the	DET
crl-15729	86	125	measure	measure	NOUN
crl-15729	86	126	may	may	AUX
crl-15729	86	127	be	be	AUX
crl-15729	86	128	adjusted	adjust	VERB
crl-15729	86	129	in	in	ADP
crl-15729	86	130	the	the	DET
crl-15729	86	131	actual	actual	ADJ
crl-15729	86	132	instrument	instrument	NOUN
crl-15729	86	133	for	for	ADP
crl-15729	86	134	specific	specific	ADJ
crl-15729	86	135	service	service	NOUN
crl-15729	86	136	assessment	assessment	NOUN
crl-15729	86	137	.	.	PUNCT
crl-15729	87	1	l	l	PROPN
crl-15729	87	2	i	i	PROPN
crl-15729	87	3	b	b	NOUN
crl-15729	87	4	q	q	NOUN
crl-15729	87	5	u	u	NOUN
crl-15729	87	6	a	a	DET
crl-15729	87	7	l	l	NOUN
crl-15729	87	8	+	+	CCONJ
crl-15729	87	9	™	™	VERB
crl-15729	87	10	,	,	PUNCT
crl-15729	87	11	e	e	PROPN
crl-15729	87	12	x	x	PROPN
crl-15729	87	13	p	p	PROPN
crl-15729	87	14	a	a	PRON
crl-15729	87	15	n	n	PROPN
crl-15729	88	1	d	d	PROPN
crl-15729	88	2	e	e	PROPN
crl-15729	88	3	d	d	X
crl-15729	88	4	f	f	X
crl-15729	88	5	r	r	NOUN
crl-15729	88	6	o	o	NOUN
crl-15729	88	7	m	m	VERB
crl-15729	88	8	servqual	servqual	ADJ
crl-15729	88	9	,	,	PUNCT
crl-15729	88	10	now	now	ADV
crl-15729	88	11	recognized	recognize	VERB
crl-15729	88	12	as	as	ADP
crl-15729	88	13	a	a	DET
crl-15729	88	14	standard	standard	ADJ
crl-15729	88	15	tool	tool	NOUN
crl-15729	88	16	for	for	ADP
crl-15729	88	17	measuring	measure	VERB
crl-15729	88	18	library	library	NOUN
crl-15729	88	19	services	service	NOUN
crl-15729	88	20	,	,	PUNCT
crl-15729	88	21	is	be	AUX
crl-15729	88	22	still	still	ADV
crl-15729	88	23	a	a	DET
crl-15729	88	24	comparatively	comparatively	ADV
crl-15729	88	25	young	young	ADJ
crl-15729	88	26	assessment	assessment	NOUN
crl-15729	88	27	measure	measure	NOUN
crl-15729	88	28	.	.	PUNCT
crl-15729	89	1	developed	develop	VERB
crl-15729	89	2	along	along	ADP
crl-15729	89	3	the	the	DET
crl-15729	89	4	same	same	ADJ
crl-15729	89	5	framework	framework	NOUN
crl-15729	89	6	as	as	ADP
crl-15729	89	7	servqual	servqual	ADJ
crl-15729	89	8	,	,	PUNCT
crl-15729	89	9	libqual+	libqual+	PRON
crl-15729	89	10	™	™	AUX
crl-15729	89	11	also	also	ADV
crl-15729	89	12	applied	apply	VERB
crl-15729	89	13	these	these	DET
crl-15729	89	14	five	five	NUM
crl-15729	89	15	dimensions	dimension	NOUN
crl-15729	89	16	with	with	ADP
crl-15729	89	17	its	its	PRON
crl-15729	89	18	scales	scale	NOUN
crl-15729	89	19	worded	word	VERB
crl-15729	89	20	specifically	specifically	ADV
crl-15729	89	21	to	to	PART
crl-15729	89	22	measure	measure	VERB
crl-15729	89	23	library	library	NOUN
crl-15729	89	24	services.26	services.26	ADJ
crl-15729	89	25	constructs	construct	NOUN
crl-15729	89	26	and	and	CCONJ
crl-15729	89	27	their	their	PRON
crl-15729	89	28	definitions	definition	NOUN
crl-15729	89	29	as	as	SCONJ
crl-15729	89	30	previously	previously	ADV
crl-15729	89	31	discussed	discuss	VERB
crl-15729	89	32	,	,	PUNCT
crl-15729	89	33	the	the	DET
crl-15729	89	34	conceptualizations	conceptualization	NOUN
crl-15729	89	35	and	and	CCONJ
crl-15729	89	36	dimensions	dimension	NOUN
crl-15729	89	37	of	of	ADP
crl-15729	89	38	libqual+	libqual+	PRON
crl-15729	89	39	™	™	NUM
crl-15729	89	40	w	w	PROPN
crl-15729	89	41	e	e	NOUN
crl-15729	89	42	r	r	NOUN
crl-15729	89	43	e	e	X
crl-15729	89	44	d	d	X
crl-15729	89	45	e	e	X
crl-15729	89	46	r	r	NOUN
crl-15729	89	47	i	i	NOUN
crl-15729	89	48	v	v	X
crl-15729	89	49	e	e	PROPN
crl-15729	89	50	d	d	PROPN
crl-15729	89	51	f	f	X
crl-15729	89	52	r	r	NOUN
crl-15729	89	53	o	o	NOUN
crl-15729	89	54	m	m	VERB
crl-15729	89	55	s	s	X
crl-15729	89	56	e	e	NOUN
crl-15729	89	57	r	r	NOUN
crl-15729	89	58	v	v	X
crl-15729	89	59	q	q	NOUN
crl-15729	89	60	u	u	NOUN
crl-15729	89	61	a	a	DET
crl-15729	89	62	l	l	NOUN
crl-15729	89	63	.	.	PUNCT
crl-15729	90	1	libqual+	libqual+	PRON
crl-15729	90	2	™	™	PUNCT
crl-15729	90	3	is	be	AUX
crl-15729	90	4	introduced	introduce	VERB
crl-15729	90	5	to	to	ADP
crl-15729	90	6	the	the	DET
crl-15729	90	7	library	library	NOUN
crl-15729	90	8	user	user	NOUN
crl-15729	90	9	as	as	ADP
crl-15729	90	10	an	an	DET
crl-15729	90	11	online	online	ADJ
crl-15729	90	12	questionnaire	questionnaire	NOUN
crl-15729	90	13	.	.	PUNCT
crl-15729	91	1	the	the	DET
crl-15729	91	2	terms	term	NOUN
crl-15729	91	3	“	"	PUNCT
crl-15729	91	4	expectations	expectation	NOUN
crl-15729	91	5	,	,	PUNCT
crl-15729	91	6	”	"	PUNCT
crl-15729	91	7	“	"	PUNCT
crl-15729	91	8	needs	need	NOUN
crl-15729	91	9	,	,	PUNCT
crl-15729	91	10	”	"	PUNCT
crl-15729	91	11	and	and	CCONJ
crl-15729	91	12	“	"	PUNCT
crl-15729	91	13	library	library	NOUN
crl-15729	91	14	services	service	NOUN
crl-15729	91	15	(	(	PUNCT
crl-15729	91	16	quality	quality	NOUN
crl-15729	91	17	)	)	PUNCT
crl-15729	91	18	”	"	PUNCT
crl-15729	91	19	are	be	AUX
crl-15729	91	20	introduced	introduce	VERB
crl-15729	91	21	on	on	ADP
crl-15729	91	22	the	the	DET
crl-15729	91	23	first	first	ADJ
crl-15729	91	24	page	page	NOUN
crl-15729	91	25	of	of	ADP
crl-15729	91	26	the	the	DET
crl-15729	91	27	libqual+	libqual+	PROPN
crl-15729	91	28	™	™	PROPN
crl-15729	91	29	survey	survey	NOUN
crl-15729	91	30	form	form	NOUN
crl-15729	91	31	with	with	ADP
crl-15729	91	32	this	this	DET
crl-15729	91	33	opening	opening	NOUN
crl-15729	91	34	statement	statement	NOUN
crl-15729	91	35	:	:	PUNCT
crl-15729	91	36	“	"	PUNCT
crl-15729	91	37	we	we	PRON
crl-15729	91	38	are	be	AUX
crl-15729	91	39	commi	commi	ADJ
crl-15729	91	40	ed	ed	NOUN
crl-15729	91	41	to	to	PART
crl-15729	91	42	improve	improve	VERB
crl-15729	91	43	your	your	PRON
crl-15729	91	44	library	library	NOUN
crl-15729	91	45	services	service	NOUN
crl-15729	91	46	.	.	PUNCT
crl-15729	92	1	be	be	AUX
crl-15729	92	2	er	er	INTJ
crl-15729	92	3	understanding	understand	VERB
crl-15729	92	4	your	your	PRON
crl-15729	92	5	expectations	expectation	NOUN
crl-15729	92	6	will	will	AUX
crl-15729	92	7	help	help	VERB
crl-15729	92	8	tailor	tailor	VERB
crl-15729	92	9	those	those	DET
crl-15729	92	10	services	service	NOUN
crl-15729	92	11	to	to	ADP
crl-15729	92	12	your	your	PRON
crl-15729	92	13	needs	need	NOUN
crl-15729	92	14	.	.	PUNCT
crl-15729	92	15	”27	”27	PUNCT
crl-15729	93	1	brief	brief	ADJ
crl-15729	93	2	definitions	definition	NOUN
crl-15729	93	3	of	of	ADP
crl-15729	93	4	the	the	DET
crl-15729	93	5	following	follow	VERB
crl-15729	93	6	three	three	NUM
crl-15729	93	7	terms	term	NOUN
crl-15729	93	8	are	be	AUX
crl-15729	93	9	provided	provide	VERB
crl-15729	93	10	to	to	PART
crl-15729	93	11	assist	assist	VERB
crl-15729	93	12	respondents	respondent	NOUN
crl-15729	93	13	in	in	ADP
crl-15729	93	14	completing	complete	VERB
crl-15729	93	15	the	the	DET
crl-15729	93	16	questionnaire	questionnaire	NOUN
crl-15729	93	17	:	:	PUNCT
crl-15729	93	18	•	•	ADJ
crl-15729	93	19	minimum	minimum	NOUN
crl-15729	93	20	:	:	PUNCT
crl-15729	93	21	the	the	DET
crl-15729	93	22	number	number	NOUN
crl-15729	93	23	that	that	PRON
crl-15729	93	24	represents	represent	VERB
crl-15729	93	25	the	the	DET
crl-15729	93	26	minimum	minimum	ADJ
crl-15729	93	27	level	level	NOUN
crl-15729	93	28	of	of	ADP
crl-15729	93	29	service	service	NOUN
crl-15729	93	30	that	that	PRON
crl-15729	93	31	you	you	PRON
crl-15729	93	32	would	would	AUX
crl-15729	93	33	find	find	VERB
crl-15729	93	34	acceptable	acceptable	ADJ
crl-15729	93	35	•	•	AUX
crl-15729	93	36	desired	desire	VERB
crl-15729	93	37	:	:	PUNCT
crl-15729	93	38	the	the	DET
crl-15729	93	39	number	number	NOUN
crl-15729	93	40	that	that	PRON
crl-15729	93	41	represents	represent	VERB
crl-15729	93	42	the	the	DET
crl-15729	93	43	level	level	NOUN
crl-15729	93	44	of	of	ADP
crl-15729	93	45	service	service	NOUN
crl-15729	93	46	that	that	PRON
crl-15729	93	47	you	you	PRON
crl-15729	93	48	personally	personally	ADV
crl-15729	93	49	want	want	VERB
crl-15729	93	50	•	•	AUX
crl-15729	93	51	perceived	perceive	VERB
crl-15729	93	52	:	:	PUNCT
crl-15729	93	53	the	the	DET
crl-15729	93	54	number	number	NOUN
crl-15729	93	55	that	that	PRON
crl-15729	93	56	represents	represent	VERB
crl-15729	93	57	the	the	DET
crl-15729	93	58	level	level	NOUN
crl-15729	93	59	of	of	ADP
crl-15729	93	60	service	service	NOUN
crl-15729	93	61	that	that	PRON
crl-15729	93	62	you	you	PRON
crl-15729	93	63	believe	believe	VERB
crl-15729	93	64	our	our	PRON
crl-15729	93	65	library	library	NOUN
crl-15729	93	66	currently	currently	ADV
crl-15729	93	67	provides	provide	VERB
crl-15729	93	68	respondents	respondent	NOUN
crl-15729	93	69	are	be	AUX
crl-15729	93	70	asked	ask	VERB
crl-15729	93	71	to	to	PART
crl-15729	93	72	rate	rate	VERB
crl-15729	93	73	the	the	DET
crl-15729	93	74	stated	state	VERB
crl-15729	93	75	service	service	NOUN
crl-15729	93	76	areas	area	NOUN
crl-15729	93	77	from	from	ADP
crl-15729	93	78	the	the	DET
crl-15729	93	79	above	above	ADV
crl-15729	93	80	listed	list	VERB
crl-15729	93	81	three	three	NUM
crl-15729	93	82	contexts	context	NOUN
crl-15729	93	83	:	:	PUNCT
crl-15729	93	84	minimum	minimum	ADJ
crl-15729	93	85	,	,	PUNCT
crl-15729	93	86	desired	desire	VERB
crl-15729	93	87	,	,	PUNCT
crl-15729	93	88	and	and	CCONJ
crl-15729	93	89	perceived	perceive	VERB
crl-15729	93	90	service	service	NOUN
crl-15729	93	91	performance	performance	NOUN
crl-15729	93	92	.	.	PUNCT
crl-15729	94	1	on	on	ADP
crl-15729	94	2	a	a	DET
crl-15729	94	3	continuum	continuum	NOUN
crl-15729	94	4	,	,	PUNCT
crl-15729	94	5	the	the	DET
crl-15729	94	6	minimum	minimum	NOUN
crl-15729	94	7	and	and	CCONJ
crl-15729	94	8	desired	desire	VERB
crl-15729	94	9	services	service	NOUN
crl-15729	94	10	appear	appear	VERB
crl-15729	94	11	at	at	ADP
crl-15729	94	12	either	either	DET
crl-15729	94	13	end	end	NOUN
crl-15729	94	14	,	,	PUNCT
crl-15729	94	15	with	with	ADP
crl-15729	94	16	the	the	DET
crl-15729	94	17	area	area	NOUN
crl-15729	94	18	in	in	ADP
crl-15729	94	19	between	between	ADP
crl-15729	94	20	known	know	VERB
crl-15729	94	21	as	as	ADP
crl-15729	94	22	the	the	DET
crl-15729	94	23	zone	zone	NOUN
crl-15729	94	24	of	of	ADP
crl-15729	94	25	tolerance	tolerance	NOUN
crl-15729	94	26	.	.	PUNCT
crl-15729	95	1	both	both	CCONJ
crl-15729	95	2	minimum	minimum	NOUN
crl-15729	95	3	and	and	CCONJ
crl-15729	95	4	desired	desire	VERB
crl-15729	95	5	ratings	rating	NOUN
crl-15729	95	6	are	be	AUX
crl-15729	95	7	used	use	VERB
crl-15729	95	8	as	as	ADP
crl-15729	95	9	expectation	expectation	NOUN
crl-15729	95	10	measures.28	measures.28	NOUN
crl-15729	95	11	model	model	NOUN
crl-15729	95	12	comparisons	comparison	NOUN
crl-15729	95	13	in	in	ADP
crl-15729	95	14	library	library	NOUN
crl-15729	95	15	applications	application	NOUN
crl-15729	95	16	if	if	SCONJ
crl-15729	95	17	the	the	DET
crl-15729	95	18	primary	primary	ADJ
crl-15729	95	19	goal	goal	NOUN
crl-15729	95	20	of	of	ADP
crl-15729	95	21	library	library	NOUN
crl-15729	95	22	service	service	NOUN
crl-15729	95	23	assessment	assessment	NOUN
crl-15729	95	24	is	be	AUX
crl-15729	95	25	to	to	PART
crl-15729	95	26	identify	identify	VERB
crl-15729	95	27	deficiencies	deficiency	NOUN
crl-15729	95	28	in	in	ADP
crl-15729	95	29	order	order	NOUN
crl-15729	95	30	to	to	PART
crl-15729	95	31	make	make	VERB
crl-15729	95	32	improvements	improvement	NOUN
crl-15729	95	33	according	accord	VERB
crl-15729	95	34	to	to	ADP
crl-15729	95	35	the	the	DET
crl-15729	95	36	information	information	NOUN
crl-15729	95	37	received	receive	VERB
crl-15729	95	38	from	from	ADP
crl-15729	95	39	users	user	NOUN
crl-15729	95	40	’	’	PART
crl-15729	95	41	evaluations	evaluation	NOUN
crl-15729	95	42	,	,	PUNCT
crl-15729	95	43	the	the	DET
crl-15729	95	44	models	model	NOUN
crl-15729	95	45	applied	apply	VERB
crl-15729	95	46	to	to	ADP
crl-15729	95	47	this	this	DET
crl-15729	95	48	task	task	NOUN
crl-15729	95	49	need	need	VERB
crl-15729	95	50	to	to	PART
crl-15729	95	51	be	be	AUX
crl-15729	95	52	evaluated	evaluate	VERB
crl-15729	95	53	.	.	PUNCT
crl-15729	96	1	a	a	DET
crl-15729	96	2	discussion	discussion	NOUN
crl-15729	96	3	of	of	ADP
crl-15729	96	4	the	the	DET
crl-15729	96	5	merits	merit	NOUN
crl-15729	96	6	and	and	CCONJ
crl-15729	96	7	limitations	limitation	NOUN
crl-15729	96	8	of	of	ADP
crl-15729	96	9	each	each	DET
crl-15729	96	10	model	model	NOUN
crl-15729	96	11	needs	need	VERB
crl-15729	96	12	to	to	PART
crl-15729	96	13	be	be	AUX
crl-15729	96	14	pursued	pursue	VERB
crl-15729	96	15	.	.	PUNCT
crl-15729	97	1	disconfirmation	disconfirmation	NOUN
crl-15729	97	2	and	and	CCONJ
crl-15729	97	3	servqual	servqual	ADJ
crl-15729	97	4	the	the	DET
crl-15729	97	5	disconfirmation	disconfirmation	NOUN
crl-15729	97	6	model	model	NOUN
crl-15729	97	7	to	to	PART
crl-15729	97	8	identify	identify	VERB
crl-15729	97	9	the	the	DET
crl-15729	97	10	determinants	determinant	NOUN
crl-15729	97	11	of	of	ADP
crl-15729	97	12	customer	customer	NOUN
crl-15729	97	13	satisfaction	satisfaction	NOUN
crl-15729	97	14	has	have	AUX
crl-15729	97	15	been	be	AUX
crl-15729	97	16	used	use	VERB
crl-15729	97	17	mainly	mainly	ADV
crl-15729	97	18	to	to	PART
crl-15729	97	19	research	research	VERB
crl-15729	97	20	product	product	NOUN
crl-15729	97	21	consumption	consumption	NOUN
crl-15729	97	22	.	.	PUNCT
crl-15729	98	1	in	in	ADP
crl-15729	98	2	service	service	NOUN
crl-15729	98	3	research	research	NOUN
crl-15729	98	4	,	,	PUNCT
crl-15729	98	5	welldeveloped	welldevelope	VERB
crl-15729	98	6	and	and	CCONJ
crl-15729	98	7	standardized	standardize	VERB
crl-15729	98	8	constructs	construct	NOUN
crl-15729	98	9	are	be	AUX
crl-15729	98	10	found	find	VERB
crl-15729	98	11	to	to	PART
crl-15729	98	12	describe	describe	VERB
crl-15729	98	13	service	service	NOUN
crl-15729	98	14	areas	area	NOUN
crl-15729	98	15	across	across	ADP
crl-15729	98	16	all	all	DET
crl-15729	98	17	research	research	NOUN
crl-15729	98	18	industries	industry	NOUN
crl-15729	98	19	.	.	PUNCT
crl-15729	99	1	on	on	ADP
crl-15729	99	2	the	the	DET
crl-15729	99	3	other	other	ADJ
crl-15729	99	4	hand	hand	NOUN
crl-15729	99	5	,	,	PUNCT
crl-15729	99	6	servqual	servqual	ADJ
crl-15729	99	7	was	be	AUX
crl-15729	99	8	designed	design	VERB
crl-15729	99	9	as	as	ADP
crl-15729	99	10	a	a	DET
crl-15729	99	11	tool	tool	NOUN
crl-15729	99	12	to	to	PART
crl-15729	99	13	assess	assess	VERB
crl-15729	99	14	only	only	ADJ
crl-15729	99	15	services	service	NOUN
crl-15729	99	16	.	.	PUNCT
crl-15729	100	1	even	even	ADV
crl-15729	100	2	“	"	PUNCT
crl-15729	100	3	tangibles	tangible	NOUN
crl-15729	100	4	”	"	PUNCT
crl-15729	100	5	in	in	ADP
crl-15729	100	6	servqual	servqual	ADJ
crl-15729	100	7	refer	refer	NOUN
crl-15729	100	8	to	to	ADP
crl-15729	100	9	the	the	DET
crl-15729	100	10	physical	physical	ADJ
crl-15729	100	11	evidence	evidence	NOUN
crl-15729	100	12	of	of	ADP
crl-15729	100	13	the	the	DET
crl-15729	100	14	services	service	NOUN
crl-15729	100	15	,	,	PUNCT
crl-15729	100	16	such	such	ADJ
crl-15729	100	17	as	as	ADP
crl-15729	100	18	physical	physical	ADJ
crl-15729	100	19	facilities	facility	NOUN
crl-15729	100	20	,	,	PUNCT
crl-15729	100	21	appearance	appearance	NOUN
crl-15729	100	22	of	of	ADP
crl-15729	100	23	personnel	personnel	NOUN
crl-15729	100	24	and	and	CCONJ
crl-15729	100	25	tools	tool	NOUN
crl-15729	100	26	,	,	PUNCT
crl-15729	100	27	or	or	CCONJ
crl-15729	100	28	equipment	equipment	NOUN
crl-15729	100	29	used	use	VERB
crl-15729	100	30	to	to	PART
crl-15729	100	31	provide	provide	VERB
crl-15729	100	32	the	the	DET
crl-15729	100	33	services	service	NOUN
crl-15729	100	34	.	.	PUNCT
crl-15729	101	1	servqual	servqual	ADJ
crl-15729	101	2	was	be	AUX
crl-15729	101	3	not	not	PART
crl-15729	101	4	designed	design	VERB
crl-15729	101	5	to	to	PART
crl-15729	101	6	measure	measure	VERB
crl-15729	101	7	product(s	product(s	PROPN
crl-15729	101	8	)	)	PUNCT
crl-15729	101	9	or	or	CCONJ
crl-15729	101	10	both	both	CCONJ
crl-15729	101	11	services	service	NOUN
crl-15729	101	12	and	and	CCONJ
crl-15729	101	13	product(s	product(s	PROPN
crl-15729	101	14	)	)	PUNCT
crl-15729	101	15	.	.	PUNCT
crl-15729	102	1	for	for	ADP
crl-15729	102	2	example	example	NOUN
crl-15729	102	3	,	,	PUNCT
crl-15729	102	4	parasuraman	parasuraman	NOUN
crl-15729	102	5	,	,	PUNCT
crl-15729	102	6	berry	berry	NOUN
crl-15729	102	7	,	,	PUNCT
crl-15729	102	8	and	and	CCONJ
crl-15729	102	9	zeithaml	zeithaml	NOUN
crl-15729	102	10	used	use	VERB
crl-15729	102	11	servqual	servqual	ADJ
crl-15729	102	12	to	to	PART
crl-15729	102	13	measure	measure	VERB
crl-15729	102	14	the	the	DET
crl-15729	102	15	quality	quality	NOUN
crl-15729	102	16	of	of	ADP
crl-15729	102	17	services	service	NOUN
crl-15729	102	18	of	of	ADP
crl-15729	102	19	banks.29	banks.29	NOUN
crl-15729	102	20	the	the	DET
crl-15729	102	21	five	five	NUM
crl-15729	102	22	dimensions	dimension	NOUN
crl-15729	102	23	(	(	PUNCT
crl-15729	102	24	tangibles	tangible	NOUN
crl-15729	102	25	,	,	PUNCT
crl-15729	102	26	reliability	reliability	NOUN
crl-15729	102	27	,	,	PUNCT
crl-15729	102	28	responsiveness	responsiveness	NOUN
crl-15729	102	29	,	,	PUNCT
crl-15729	102	30	assurance	assurance	NOUN
crl-15729	102	31	,	,	PUNCT
crl-15729	102	32	and	and	CCONJ
crl-15729	102	33	empathy	empathy	ADJ
crl-15729	102	34	)	)	PUNCT
crl-15729	102	35	used	use	VERB
crl-15729	102	36	in	in	ADP
crl-15729	102	37	their	their	PRON
crl-15729	102	38	study	study	NOUN
crl-15729	102	39	only	only	ADV
crl-15729	102	40	measured	measure	VERB
crl-15729	102	41	the	the	DET
crl-15729	102	42	bank	bank	NOUN
crl-15729	102	43	’s	’s	PART
crl-15729	102	44	service	service	NOUN
crl-15729	102	45	components	component	NOUN
crl-15729	102	46	.	.	PUNCT
crl-15729	103	1	the	the	DET
crl-15729	103	2	product	product	NOUN
crl-15729	103	3	component(s	component(s	PROPN
crl-15729	103	4	)	)	PUNCT
crl-15729	103	5	of	of	ADP
crl-15729	103	6	the	the	DET
crl-15729	103	7	banks	bank	NOUN
crl-15729	103	8	were	be	AUX
crl-15729	103	9	not	not	PART
crl-15729	103	10	measured	measure	VERB
crl-15729	103	11	.	.	PUNCT
crl-15729	104	1	the	the	DET
crl-15729	104	2	product	product	NOUN
crl-15729	104	3	components	component	NOUN
crl-15729	104	4	of	of	ADP
crl-15729	104	5	a	a	DET
crl-15729	104	6	bank	bank	NOUN
crl-15729	104	7	may	may	AUX
crl-15729	104	8	include	include	VERB
crl-15729	104	9	the	the	DET
crl-15729	104	10	programs	program	NOUN
crl-15729	104	11	the	the	DET
crl-15729	104	12	bank	bank	NOUN
crl-15729	104	13	offers	offer	VERB
crl-15729	104	14	,	,	PUNCT
crl-15729	104	15	such	such	ADJ
crl-15729	104	16	as	as	ADP
crl-15729	104	17	checking	checking	NOUN
crl-15729	104	18	,	,	PUNCT
crl-15729	104	19	saving	saving	NOUN
crl-15729	104	20	,	,	PUNCT
crl-15729	104	21	and/or	and/or	CCONJ
crl-15729	104	22	investment	investment	NOUN
crl-15729	104	23	accounts	account	NOUN
crl-15729	104	24	;	;	PUNCT
crl-15729	104	25	and	and	CCONJ
crl-15729	104	26	the	the	DET
crl-15729	104	27	features	feature	NOUN
crl-15729	104	28	of	of	ADP
crl-15729	104	29	its	its	PRON
crl-15729	104	30	products	product	NOUN
crl-15729	104	31	,	,	PUNCT
crl-15729	104	32	such	such	ADJ
crl-15729	104	33	as	as	ADP
crl-15729	104	34	mortgage	mortgage	NOUN
crl-15729	104	35	rates	rate	NOUN
crl-15729	104	36	and	and	CCONJ
crl-15729	104	37	variety	variety	NOUN
crl-15729	104	38	of	of	ADP
crl-15729	104	39	iras	ira	NOUN
crl-15729	104	40	.	.	PUNCT
crl-15729	105	1	please	please	INTJ
crl-15729	105	2	note	note	VERB
crl-15729	105	3	that	that	SCONJ
crl-15729	105	4	in	in	ADP
crl-15729	105	5	the	the	DET
crl-15729	105	6	study	study	NOUN
crl-15729	105	7	of	of	ADP
crl-15729	105	8	parasuraman	parasuraman	NOUN
crl-15729	105	9	,	,	PUNCT
crl-15729	105	10	berry	berry	NOUN
crl-15729	105	11	,	,	PUNCT
crl-15729	105	12	and	and	CCONJ
crl-15729	105	13	zeithaml	zeithaml	NOUN
crl-15729	105	14	,	,	PUNCT
crl-15729	105	15	the	the	DET
crl-15729	105	16	scale	scale	NOUN
crl-15729	105	17	“	"	PUNCT
crl-15729	105	18	tangibles	tangible	NOUN
crl-15729	105	19	”	"	PUNCT
crl-15729	105	20	included	include	VERB
crl-15729	105	21	four	four	NUM
crl-15729	105	22	items	item	NOUN
crl-15729	105	23	:	:	PUNCT
crl-15729	106	1	•	•	PROPN
crl-15729	106	2	p1	p1	PROPN
crl-15729	106	3	.	.	PROPN
crl-15729	106	4	xyz	xyz	PROPN
crl-15729	106	5	has	have	VERB
crl-15729	106	6	modern	modern	ADJ
crl-15729	106	7	-	-	PUNCT
crl-15729	106	8	looking	look	VERB
crl-15729	106	9	equipment	equipment	NOUN
crl-15729	106	10	.	.	PUNCT
crl-15729	107	1	•	•	PROPN
crl-15729	107	2	p2	p2	PROPN
crl-15729	107	3	.	.	PROPN
crl-15729	107	4	xyz	xyz	PROPN
crl-15729	107	5	’s	’s	PART
crl-15729	107	6	physical	physical	ADJ
crl-15729	107	7	facilities	facility	NOUN
crl-15729	107	8	are	be	AUX
crl-15729	107	9	visually	visually	ADV
crl-15729	107	10	appealing	appealing	ADJ
crl-15729	107	11	.	.	PUNCT
crl-15729	108	1	•	•	PROPN
crl-15729	108	2	p3	p3	PROPN
crl-15729	108	3	.	.	PUNCT
crl-15729	109	1	xyz	xyz	PROPN
crl-15729	109	2	’s	’s	PART
crl-15729	109	3	employees	employee	NOUN
crl-15729	109	4	are	be	AUX
crl-15729	109	5	neat	neat	ADJ
crl-15729	109	6	appearing	appear	VERB
crl-15729	109	7	.	.	PUNCT
crl-15729	110	1	•	•	PROPN
crl-15729	110	2	p4	p4	PROPN
crl-15729	110	3	.	.	PUNCT
crl-15729	110	4	materials	material	NOUN
crl-15729	110	5	associated	associate	VERB
crl-15729	110	6	with	with	ADP
crl-15729	110	7	the	the	DET
crl-15729	110	8	service	service	NOUN
crl-15729	110	9	(	(	PUNCT
crl-15729	110	10	such	such	ADJ
crl-15729	110	11	as	as	ADP
crl-15729	110	12	pamphlets	pamphlet	NOUN
crl-15729	110	13	or	or	CCONJ
crl-15729	110	14	statements	statement	NOUN
crl-15729	110	15	)	)	PUNCT
crl-15729	110	16	http	http	NOUN
crl-15729	110	17	:	:	PUNCT
crl-15729	110	18	banks.29	banks.29	NOUN
crl-15729	110	19	http	http	NOUN
crl-15729	110	20	:	:	PUNCT
crl-15729	110	21	measures.28	measures.28	NOUN
crl-15729	110	22	http	http	NOUN
crl-15729	110	23	:	:	PUNCT
crl-15729	110	24	services.26	services.26	ADJ
crl-15729	110	25	http	http	NOUN
crl-15729	110	26	:	:	PUNCT
crl-15729	110	27	items.25	items.25	PROPN
crl-15729	110	28	272	272	NUM
crl-15729	110	29	college	college	PROPN
crl-15729	110	30	&	&	CCONJ
crl-15729	110	31	research	research	PROPN
crl-15729	110	32	libraries	library	NOUN
crl-15729	110	33	may	may	AUX
crl-15729	110	34	2005	2005	NUM
crl-15729	110	35	are	be	AUX
crl-15729	110	36	visually	visually	ADV
crl-15729	110	37	appealing	appeal	VERB
crl-15729	110	38	at	at	ADP
crl-15729	110	39	xyz	xyz	PROPN
crl-15729	110	40	.	.	PUNCT
crl-15729	111	1	these	these	DET
crl-15729	111	2	tangible	tangible	ADJ
crl-15729	111	3	dimension	dimension	NOUN
crl-15729	111	4	items	item	NOUN
crl-15729	111	5	are	be	AUX
crl-15729	111	6	clearly	clearly	ADV
crl-15729	111	7	not	not	PART
crl-15729	111	8	designed	design	VERB
crl-15729	111	9	to	to	PART
crl-15729	111	10	measure	measure	VERB
crl-15729	111	11	bank	bank	NOUN
crl-15729	111	12	products.30	products.30	VERB
crl-15729	111	13	the	the	DET
crl-15729	111	14	uniqueness	uniqueness	NOUN
crl-15729	111	15	of	of	ADP
crl-15729	111	16	library	library	NOUN
crl-15729	111	17	service	service	NOUN
crl-15729	111	18	assessment	assessment	NOUN
crl-15729	111	19	is	be	AUX
crl-15729	111	20	that	that	SCONJ
crl-15729	111	21	any	any	DET
crl-15729	111	22	tools	tool	NOUN
crl-15729	111	23	measuring	measure	VERB
crl-15729	111	24	only	only	ADV
crl-15729	111	25	either	either	CCONJ
crl-15729	111	26	product	product	NOUN
crl-15729	111	27	or	or	CCONJ
crl-15729	111	28	service	service	NOUN
crl-15729	111	29	can	can	AUX
crl-15729	111	30	not	not	PART
crl-15729	111	31	completely	completely	ADV
crl-15729	111	32	assess	assess	VERB
crl-15729	111	33	the	the	DET
crl-15729	111	34	overall	overall	ADJ
crl-15729	111	35	quality	quality	NOUN
crl-15729	111	36	of	of	ADP
crl-15729	111	37	services	service	NOUN
crl-15729	111	38	provided	provide	VERB
crl-15729	111	39	.	.	PUNCT
crl-15729	112	1	library	library	NOUN
crl-15729	112	2	services	service	NOUN
crl-15729	112	3	quality	quality	NOUN
crl-15729	112	4	is	be	AUX
crl-15729	112	5	a	a	DET
crl-15729	112	6	combination	combination	NOUN
crl-15729	112	7	of	of	ADP
crl-15729	112	8	the	the	DET
crl-15729	112	9	quality	quality	NOUN
crl-15729	112	10	of	of	ADP
crl-15729	112	11	information	information	NOUN
crl-15729	112	12	provided	provide	VERB
crl-15729	112	13	by	by	ADP
crl-15729	112	14	the	the	DET
crl-15729	112	15	library	library	NOUN
crl-15729	112	16	(	(	PUNCT
crl-15729	112	17	e.g.	e.g.	ADV
crl-15729	112	18	,	,	PUNCT
crl-15729	112	19	comprehensiveness	comprehensiveness	NOUN
crl-15729	112	20	,	,	PUNCT
crl-15729	112	21	appropriateness	appropriateness	NOUN
crl-15729	112	22	,	,	PUNCT
crl-15729	112	23	and	and	CCONJ
crl-15729	112	24	format	format	NOUN
crl-15729	112	25	)	)	PUNCT
crl-15729	112	26	and	and	CCONJ
crl-15729	112	27	the	the	DET
crl-15729	112	28	services	service	NOUN
crl-15729	112	29	offered	offer	VERB
crl-15729	112	30	by	by	ADP
crl-15729	112	31	the	the	DET
crl-15729	112	32	library	library	NOUN
crl-15729	112	33	(	(	PUNCT
crl-15729	112	34	e.g.	e.g.	ADV
crl-15729	112	35	,	,	PUNCT
crl-15729	112	36	physical	physical	ADJ
crl-15729	112	37	facilities	facility	NOUN
crl-15729	112	38	,	,	PUNCT
crl-15729	112	39	helpfulness	helpfulness	NOUN
crl-15729	112	40	,	,	PUNCT
crl-15729	112	41	and	and	CCONJ
crl-15729	112	42	a	a	DET
crl-15729	112	43	itude	itude	NOUN
crl-15729	112	44	of	of	ADP
crl-15729	112	45	library	library	NOUN
crl-15729	112	46	staff	staff	NOUN
crl-15729	112	47	)	)	PUNCT
crl-15729	112	48	.	.	PUNCT
crl-15729	113	1	conceptual	conceptual	ADJ
crl-15729	113	2	issues	issue	NOUN
crl-15729	113	3	of	of	ADP
crl-15729	113	4	libqual+	libqual+	PRON
crl-15729	113	5	™	™	NUM
crl-15729	113	6	as	as	SCONJ
crl-15729	113	7	libqual+	libqual+	PRON
crl-15729	113	8	™	™	PROPN
crl-15729	113	9	is	be	AUX
crl-15729	113	10	currently	currently	ADV
crl-15729	113	11	the	the	DET
crl-15729	113	12	most	most	ADV
crl-15729	113	13	popular	popular	ADJ
crl-15729	113	14	and	and	CCONJ
crl-15729	113	15	widely	widely	ADV
crl-15729	113	16	used	use	VERB
crl-15729	113	17	assessment	assessment	NOUN
crl-15729	113	18	tool	tool	NOUN
crl-15729	113	19	in	in	ADP
crl-15729	113	20	american	american	ADJ
crl-15729	113	21	libraries	library	NOUN
crl-15729	113	22	,	,	PUNCT
crl-15729	113	23	its	its	PRON
crl-15729	113	24	theories	theory	NOUN
crl-15729	113	25	and	and	CCONJ
crl-15729	113	26	applications	application	NOUN
crl-15729	113	27	in	in	ADP
crl-15729	113	28	library	library	NOUN
crl-15729	113	29	assessment	assessment	NOUN
crl-15729	113	30	processes	process	NOUN
crl-15729	113	31	warrant	warrant	VERB
crl-15729	113	32	further	further	ADJ
crl-15729	113	33	analysis	analysis	NOUN
crl-15729	113	34	.	.	PUNCT
crl-15729	114	1	as	as	SCONJ
crl-15729	114	2	previously	previously	ADV
crl-15729	114	3	noted	note	VERB
crl-15729	114	4	,	,	PUNCT
crl-15729	114	5	libqual+	libqual+	PRON
crl-15729	114	6	™	™	PROPN
crl-15729	114	7	was	be	AUX
crl-15729	114	8	introduced	introduce	VERB
crl-15729	114	9	into	into	ADP
crl-15729	114	10	lis	lis	PROPN
crl-15729	114	11	as	as	ADP
crl-15729	114	12	an	an	DET
crl-15729	114	13	expansion	expansion	NOUN
crl-15729	114	14	of	of	ADP
crl-15729	114	15	servqual	servqual	ADJ
crl-15729	114	16	.	.	PUNCT
crl-15729	115	1	accordingly	accordingly	ADV
crl-15729	115	2	,	,	PUNCT
crl-15729	115	3	consumer	consumer	NOUN
crl-15729	115	4	(	(	PUNCT
crl-15729	115	5	library	library	NOUN
crl-15729	115	6	user	user	NOUN
crl-15729	115	7	)	)	PUNCT
crl-15729	115	8	perceived	perceive	VERB
crl-15729	115	9	quality	quality	NOUN
crl-15729	115	10	of	of	ADP
crl-15729	115	11	library	library	NOUN
crl-15729	115	12	services	service	NOUN
crl-15729	115	13	in	in	ADP
crl-15729	115	14	libqual+	libqual+	NUM
crl-15729	115	15	™	™	NUM
crl-15729	115	16	is	be	AUX
crl-15729	115	17	the	the	DET
crl-15729	115	18	consumer	consumer	NOUN
crl-15729	115	19	’s	’s	PART
crl-15729	115	20	(	(	PUNCT
crl-15729	115	21	library	library	PROPN
crl-15729	115	22	user	user	PROPN
crl-15729	115	23	’s	’s	PART
crl-15729	115	24	)	)	PUNCT
crl-15729	115	25	judgment	judgment	NOUN
crl-15729	115	26	about	about	ADP
crl-15729	115	27	his	his	PRON
crl-15729	115	28	or	or	CCONJ
crl-15729	115	29	her	her	PRON
crl-15729	115	30	overall	overall	ADJ
crl-15729	115	31	experience	experience	NOUN
crl-15729	115	32	with	with	ADP
crl-15729	115	33	the	the	DET
crl-15729	115	34	library	library	PROPN
crl-15729	115	35	’s	’s	PART
crl-15729	115	36	services	service	NOUN
crl-15729	115	37	.	.	PUNCT
crl-15729	116	1	this	this	DET
crl-15729	116	2	determination	determination	NOUN
crl-15729	116	3	is	be	AUX
crl-15729	116	4	made	make	VERB
crl-15729	116	5	based	base	VERB
crl-15729	116	6	on	on	ADP
crl-15729	116	7	the	the	DET
crl-15729	116	8	degree	degree	NOUN
crl-15729	116	9	and	and	CCONJ
crl-15729	116	10	direction	direction	NOUN
crl-15729	116	11	of	of	ADP
crl-15729	116	12	discrepancy	discrepancy	NOUN
crl-15729	116	13	between	between	ADP
crl-15729	116	14	the	the	DET
crl-15729	116	15	consumer	consumer	NOUN
crl-15729	116	16	’s	’s	PROPN
crl-15729	116	17	(	(	PUNCT
crl-15729	116	18	library	library	PROPN
crl-15729	116	19	user	user	NOUN
crl-15729	116	20	’s	’s	PART
crl-15729	116	21	)	)	PUNCT
crl-15729	116	22	perceptions	perception	NOUN
crl-15729	116	23	and	and	CCONJ
crl-15729	116	24	expectations	expectation	NOUN
crl-15729	116	25	.	.	PUNCT
crl-15729	117	1	therefore	therefore	ADV
crl-15729	117	2	,	,	PUNCT
crl-15729	117	3	the	the	DET
crl-15729	117	4	operationalization	operationalization	NOUN
crl-15729	117	5	of	of	ADP
crl-15729	117	6	the	the	DET
crl-15729	117	7	model	model	NOUN
crl-15729	117	8	is	be	AUX
crl-15729	117	9	defined	define	VERB
crl-15729	117	10	as	as	ADP
crl-15729	117	11	q	q	NOUN
crl-15729	117	12	=	=	NOUN
crl-15729	117	13	p	p	NOUN
crl-15729	117	14	–	–	PUNCT
crl-15729	117	15	e	e	PROPN
crl-15729	117	16	,	,	PUNCT
crl-15729	117	17	with	with	ADP
crl-15729	117	18	q	q	NOUN
crl-15729	117	19	representing	represent	VERB
crl-15729	117	20	perceived	perceive	VERB
crl-15729	117	21	quality	quality	NOUN
crl-15729	117	22	of	of	ADP
crl-15729	117	23	the	the	DET
crl-15729	117	24	item	item	NOUN
crl-15729	117	25	and	and	CCONJ
crl-15729	117	26	p	p	NOUN
crl-15729	117	27	and	and	CCONJ
crl-15729	117	28	e	e	NOUN
crl-15729	117	29	representing	represent	VERB
crl-15729	117	30	the	the	DET
crl-15729	117	31	ratings	rating	NOUN
crl-15729	117	32	on	on	ADP
crl-15729	117	33	the	the	DET
crl-15729	117	34	corresponding	correspond	VERB
crl-15729	117	35	perception	perception	NOUN
crl-15729	117	36	and	and	CCONJ
crl-15729	117	37	expectation	expectation	NOUN
crl-15729	117	38	statements	statement	NOUN
crl-15729	117	39	,	,	PUNCT
crl-15729	117	40	respectively.31	respectively.31	NOUN
crl-15729	117	41	libqual+	libqual+	PRON
crl-15729	117	42	™	™	AUX
crl-15729	117	43	presented	present	VERB
crl-15729	117	44	a	a	DET
crl-15729	117	45	different	different	ADJ
crl-15729	117	46	conceptualization	conceptualization	NOUN
crl-15729	117	47	with	with	ADP
crl-15729	117	48	the	the	DET
crl-15729	117	49	constructs	construct	NOUN
crl-15729	117	50	“	"	PUNCT
crl-15729	117	51	minimum	minimum	NOUN
crl-15729	117	52	”	"	PUNCT
crl-15729	117	53	and	and	CCONJ
crl-15729	117	54	“	"	PUNCT
crl-15729	117	55	desired	desire	VERB
crl-15729	117	56	”	"	PUNCT
crl-15729	117	57	level	level	NOUN
crl-15729	117	58	being	be	AUX
crl-15729	117	59	used	use	VERB
crl-15729	117	60	to	to	PART
crl-15729	117	61	compare	compare	VERB
crl-15729	117	62	with	with	ADP
crl-15729	117	63	library	library	NOUN
crl-15729	117	64	users	user	NOUN
crl-15729	117	65	’	’	PART
crl-15729	117	66	perceptions	perception	NOUN
crl-15729	117	67	of	of	ADP
crl-15729	117	68	service	service	NOUN
crl-15729	117	69	quality.32	quality.32	NOUN
crl-15729	117	70	users	user	NOUN
crl-15729	117	71	’	'	PUNCT
crl-15729	117	72	perceptions	perception	NOUN
crl-15729	117	73	are	be	AUX
crl-15729	117	74	proposed	propose	VERB
crl-15729	117	75	to	to	PART
crl-15729	117	76	anchor	anchor	VERB
crl-15729	117	77	somewhere	somewhere	ADV
crl-15729	117	78	between	between	ADP
crl-15729	117	79	the	the	DET
crl-15729	117	80	“	"	PUNCT
crl-15729	117	81	minimum	minimum	NOUN
crl-15729	117	82	”	"	PUNCT
crl-15729	117	83	and	and	CCONJ
crl-15729	117	84	“	"	PUNCT
crl-15729	117	85	desired	desire	VERB
crl-15729	117	86	”	"	PUNCT
crl-15729	117	87	level	level	NOUN
crl-15729	117	88	.	.	PUNCT
crl-15729	118	1	according	accord	VERB
crl-15729	118	2	to	to	ADP
crl-15729	118	3	the	the	DET
crl-15729	118	4	current	current	ADJ
crl-15729	118	5	conceptualization	conceptualization	NOUN
crl-15729	118	6	,	,	PUNCT
crl-15729	118	7	libqual+	libqual+	PRON
crl-15729	118	8	™	™	VERB
crl-15729	118	9	lacks	lack	VERB
crl-15729	118	10	clarification	clarification	NOUN
crl-15729	118	11	in	in	ADP
crl-15729	118	12	the	the	DET
crl-15729	118	13	following	follow	VERB
crl-15729	118	14	regards	regard	NOUN
crl-15729	118	15	:	:	PUNCT
crl-15729	118	16	first	first	ADV
crl-15729	118	17	,	,	PUNCT
crl-15729	118	18	what	what	PRON
crl-15729	118	19	are	be	AUX
crl-15729	118	20	the	the	DET
crl-15729	118	21	positions	position	NOUN
crl-15729	118	22	and	and	CCONJ
crl-15729	118	23	propositions	proposition	NOUN
crl-15729	118	24	of	of	ADP
crl-15729	118	25	“	"	PUNCT
crl-15729	118	26	minimum	minimum	ADJ
crl-15729	118	27	”	"	PUNCT
crl-15729	118	28	and	and	CCONJ
crl-15729	118	29	“	"	PUNCT
crl-15729	118	30	desired	desire	VERB
crl-15729	118	31	”	"	PUNCT
crl-15729	118	32	levels	level	NOUN
crl-15729	118	33	in	in	ADP
crl-15729	118	34	the	the	DET
crl-15729	118	35	q	q	NOUN
crl-15729	118	36	=	=	NOUN
crl-15729	118	37	p	p	NOUN
crl-15729	118	38	–	–	PUNCT
crl-15729	118	39	e	e	NOUN
crl-15729	118	40	equation	equation	NOUN
crl-15729	118	41	?	?	PUNCT
crl-15729	119	1	second	second	ADJ
crl-15729	119	2	,	,	PUNCT
crl-15729	119	3	is	be	AUX
crl-15729	119	4	each	each	PRON
crl-15729	119	5	of	of	ADP
crl-15729	119	6	their	their	PRON
crl-15729	119	7	interpretations	interpretation	NOUN
crl-15729	119	8	compatible	compatible	ADJ
crl-15729	119	9	with	with	ADP
crl-15729	119	10	the	the	DET
crl-15729	119	11	mathematical	mathematical	ADJ
crl-15729	119	12	properties	property	NOUN
crl-15729	119	13	using	use	VERB
crl-15729	119	14	p	p	NOUN
crl-15729	119	15	–	–	PUNCT
crl-15729	119	16	e	e	NOUN
crl-15729	119	17	equation	equation	NOUN
crl-15729	119	18	with	with	ADP
crl-15729	119	19	the	the	DET
crl-15729	119	20	perceived	perceive	VERB
crl-15729	119	21	quality	quality	NOUN
crl-15729	119	22	specification	specification	NOUN
crl-15729	119	23	?	?	PUNCT
crl-15729	120	1	third	third	ADJ
crl-15729	120	2	,	,	PUNCT
crl-15729	120	3	operationalization	operationalization	NOUN
crl-15729	120	4	of	of	ADP
crl-15729	120	5	the	the	DET
crl-15729	120	6	current	current	ADJ
crl-15729	120	7	libqual+	libqual+	PRON
crl-15729	120	8	™	™	VERB
crl-15729	120	9	using	use	VERB
crl-15729	120	10	either	either	CCONJ
crl-15729	120	11	“	"	PUNCT
crl-15729	120	12	minimum	minimum	ADJ
crl-15729	120	13	”	"	PUNCT
crl-15729	120	14	or	or	CCONJ
crl-15729	120	15	“	"	PUNCT
crl-15729	120	16	desired	desire	VERB
crl-15729	120	17	”	"	PUNCT
crl-15729	120	18	level	level	NOUN
crl-15729	120	19	in	in	ADP
crl-15729	120	20	the	the	DET
crl-15729	120	21	equation	equation	NOUN
crl-15729	120	22	is	be	AUX
crl-15729	120	23	conceptually	conceptually	ADV
crl-15729	120	24	differentiated	differentiate	VERB
crl-15729	120	25	from	from	ADP
crl-15729	120	26	the	the	DET
crl-15729	120	27	frameworks	framework	NOUN
crl-15729	120	28	suggested	suggest	VERB
crl-15729	120	29	in	in	ADP
crl-15729	120	30	the	the	DET
crl-15729	120	31	original	original	ADJ
crl-15729	120	32	service	service	NOUN
crl-15729	120	33	quality	quality	NOUN
crl-15729	120	34	research	research	NOUN
crl-15729	120	35	and	and	CCONJ
crl-15729	120	36	also	also	ADV
crl-15729	120	37	differentiated	differentiate	VERB
crl-15729	120	38	from	from	ADP
crl-15729	120	39	the	the	DET
crl-15729	120	40	disconfirmation	disconfirmation	NOUN
crl-15729	120	41	of	of	ADP
crl-15729	120	42	expectation	expectation	NOUN
crl-15729	120	43	concept	concept	NOUN
crl-15729	120	44	specified	specify	VERB
crl-15729	120	45	in	in	ADP
crl-15729	120	46	the	the	DET
crl-15729	120	47	marketing	marketing	NOUN
crl-15729	120	48	literature	literature	NOUN
crl-15729	120	49	.	.	PUNCT
crl-15729	121	1	therefore	therefore	ADV
crl-15729	121	2	,	,	PUNCT
crl-15729	121	3	justifications	justification	NOUN
crl-15729	121	4	of	of	ADP
crl-15729	121	5	this	this	DET
crl-15729	121	6	measurement	measurement	NOUN
crl-15729	121	7	for	for	ADP
crl-15729	121	8	library	library	NOUN
crl-15729	121	9	service	service	NOUN
crl-15729	121	10	quality	quality	NOUN
crl-15729	121	11	as	as	ADP
crl-15729	121	12	a	a	DET
crl-15729	121	13	research	research	NOUN
crl-15729	121	14	tool	tool	NOUN
crl-15729	121	15	are	be	AUX
crl-15729	121	16	needed	need	VERB
crl-15729	121	17	.	.	PUNCT
crl-15729	122	1	to	to	PART
crl-15729	122	2	address	address	VERB
crl-15729	122	3	all	all	DET
crl-15729	122	4	aspects	aspect	NOUN
crl-15729	122	5	of	of	ADP
crl-15729	122	6	library	library	NOUN
crl-15729	122	7	services	service	NOUN
crl-15729	122	8	sufficiently	sufficiently	ADV
crl-15729	122	9	,	,	PUNCT
crl-15729	122	10	the	the	DET
crl-15729	122	11	current	current	ADJ
crl-15729	122	12	libqual+	libqual+	SPACE
crl-15729	122	13	™	™	PUNCT
crl-15729	122	14	is	be	AUX
crl-15729	122	15	not	not	PART
crl-15729	122	16	yet	yet	ADV
crl-15729	122	17	an	an	DET
crl-15729	122	18	adequately	adequately	ADV
crl-15729	122	19	developed	develop	VERB
crl-15729	122	20	tool	tool	NOUN
crl-15729	122	21	to	to	PART
crl-15729	122	22	measure	measure	VERB
crl-15729	122	23	and	and	CCONJ
crl-15729	122	24	represent	represent	VERB
crl-15729	122	25	a	a	DET
crl-15729	122	26	dependable	dependable	ADJ
crl-15729	122	27	library	library	NOUN
crl-15729	122	28	services	service	NOUN
crl-15729	122	29	assessment	assessment	NOUN
crl-15729	122	30	result	result	NOUN
crl-15729	122	31	.	.	PUNCT
crl-15729	123	1	furthermore	furthermore	ADV
crl-15729	123	2	,	,	PUNCT
crl-15729	123	3	service	service	NOUN
crl-15729	123	4	quality	quality	NOUN
crl-15729	123	5	,	,	PUNCT
crl-15729	123	6	a	a	DET
crl-15729	123	7	key	key	ADJ
crl-15729	123	8	construct	construct	NOUN
crl-15729	123	9	used	use	VERB
crl-15729	123	10	in	in	ADP
crl-15729	123	11	libqual+	libqual+	PROPN
crl-15729	123	12	™	™	NOUN
crl-15729	123	13	,	,	PUNCT
crl-15729	123	14	needs	need	VERB
crl-15729	123	15	clarification	clarification	NOUN
crl-15729	123	16	.	.	PUNCT
crl-15729	124	1	as	as	SCONJ
crl-15729	124	2	conceptualized	conceptualize	VERB
crl-15729	124	3	in	in	ADP
crl-15729	124	4	servqual	servqual	ADJ
crl-15729	124	5	,	,	PUNCT
crl-15729	124	6	service	service	NOUN
crl-15729	124	7	quality	quality	NOUN
crl-15729	124	8	can	can	AUX
crl-15729	124	9	be	be	AUX
crl-15729	124	10	measured	measure	VERB
crl-15729	124	11	by	by	ADP
crl-15729	124	12	the	the	DET
crl-15729	124	13	equation	equation	NOUN
crl-15729	124	14	of	of	ADP
crl-15729	124	15	q	q	PUNCT
crl-15729	124	16	=	=	PUNCT
crl-15729	124	17	p	p	NOUN
crl-15729	124	18	–	–	PUNCT
crl-15729	124	19	e.	e.	NOUN
crl-15729	124	20	although	although	SCONJ
crl-15729	124	21	research	research	NOUN
crl-15729	124	22	applications	application	NOUN
crl-15729	124	23	and	and	CCONJ
crl-15729	124	24	findings	finding	NOUN
crl-15729	124	25	of	of	ADP
crl-15729	124	26	service	service	NOUN
crl-15729	124	27	quality	quality	NOUN
crl-15729	124	28	vary	vary	VERB
crl-15729	124	29	from	from	ADP
crl-15729	124	30	project	project	NOUN
crl-15729	124	31	to	to	ADP
crl-15729	124	32	project	project	NOUN
crl-15729	124	33	,	,	PUNCT
crl-15729	124	34	using	use	VERB
crl-15729	124	35	servqual	servqual	ADJ
crl-15729	124	36	as	as	ADP
crl-15729	124	37	a	a	DET
crl-15729	124	38	theoretical	theoretical	ADJ
crl-15729	124	39	foundation	foundation	NOUN
crl-15729	124	40	,	,	PUNCT
crl-15729	124	41	the	the	DET
crl-15729	124	42	consensus	consensus	NOUN
crl-15729	124	43	has	have	AUX
crl-15729	124	44	been	be	AUX
crl-15729	124	45	that	that	SCONJ
crl-15729	124	46	the	the	DET
crl-15729	124	47	disconfirmed	disconfirmed	ADJ
crl-15729	124	48	expectation	expectation	NOUN
crl-15729	124	49	is	be	AUX
crl-15729	124	50	a	a	DET
crl-15729	124	51	predictor	predictor	NOUN
crl-15729	124	52	of	of	ADP
crl-15729	124	53	perceived	perceive	VERB
crl-15729	124	54	service	service	NOUN
crl-15729	124	55	quality	quality	NOUN
crl-15729	124	56	,	,	PUNCT
crl-15729	124	57	which	which	PRON
crl-15729	124	58	specifies	specify	VERB
crl-15729	124	59	that	that	SCONJ
crl-15729	124	60	a	a	DET
crl-15729	124	61	more	more	ADV
crl-15729	124	62	positive	positive	ADJ
crl-15729	124	63	score	score	NOUN
crl-15729	124	64	of	of	ADP
crl-15729	124	65	p	p	NOUN
crl-15729	124	66	–	–	PUNCT
crl-15729	124	67	e	e	NOUN
crl-15729	124	68	indicates	indicate	VERB
crl-15729	124	69	higher	high	ADJ
crl-15729	124	70	quality	quality	NOUN
crl-15729	124	71	and	and	CCONJ
crl-15729	124	72	a	a	DET
crl-15729	124	73	more	more	ADV
crl-15729	124	74	negative	negative	ADJ
crl-15729	124	75	score	score	NOUN
crl-15729	124	76	indicates	indicate	VERB
crl-15729	124	77	lower	low	ADJ
crl-15729	124	78	quality	quality	NOUN
crl-15729	124	79	.	.	PUNCT
crl-15729	125	1	if	if	SCONJ
crl-15729	125	2	this	this	PRON
crl-15729	125	3	is	be	AUX
crl-15729	125	4	the	the	DET
crl-15729	125	5	theoretical	theoretical	ADJ
crl-15729	125	6	framework	framework	NOUN
crl-15729	125	7	based	base	VERB
crl-15729	125	8	on	on	ADP
crl-15729	125	9	which	which	PRON
crl-15729	125	10	libqual+	libqual+	PRON
crl-15729	125	11	™	™	PROPN
crl-15729	125	12	is	be	AUX
crl-15729	125	13	developed	develop	VERB
crl-15729	125	14	,	,	PUNCT
crl-15729	125	15	the	the	DET
crl-15729	125	16	current	current	ADJ
crl-15729	125	17	gap	gap	NOUN
crl-15729	125	18	theory	theory	NOUN
crl-15729	125	19	applied	apply	VERB
crl-15729	125	20	in	in	ADP
crl-15729	125	21	libqual+	libqual+	PRON
crl-15729	125	22	™	™	NUM
crl-15729	125	23	is	be	AUX
crl-15729	125	24	inconsistent	inconsistent	ADJ
crl-15729	125	25	with	with	ADP
crl-15729	125	26	the	the	DET
crl-15729	125	27	servqual	servqual	ADJ
crl-15729	125	28	concept	concept	NOUN
crl-15729	125	29	,	,	PUNCT
crl-15729	125	30	where	where	SCONJ
crl-15729	125	31	a	a	DET
crl-15729	125	32	negative	negative	ADJ
crl-15729	125	33	score	score	NOUN
crl-15729	125	34	is	be	AUX
crl-15729	125	35	common	common	ADJ
crl-15729	125	36	between	between	ADP
crl-15729	125	37	“	"	PUNCT
crl-15729	125	38	perceived	perceive	VERB
crl-15729	125	39	”	"	PUNCT
crl-15729	125	40	and	and	CCONJ
crl-15729	125	41	“	"	PUNCT
crl-15729	125	42	desired	desire	VERB
crl-15729	125	43	”	"	PUNCT
crl-15729	125	44	service	service	NOUN
crl-15729	125	45	level	level	NOUN
crl-15729	125	46	.	.	PUNCT
crl-15729	126	1	accordingly	accordingly	ADV
crl-15729	126	2	,	,	PUNCT
crl-15729	126	3	a	a	DET
crl-15729	126	4	positive	positive	ADJ
crl-15729	126	5	perception	perception	NOUN
crl-15729	126	6	of	of	ADP
crl-15729	126	7	service	service	NOUN
crl-15729	126	8	quality	quality	NOUN
crl-15729	126	9	may	may	AUX
crl-15729	126	10	result	result	VERB
crl-15729	126	11	when	when	SCONJ
crl-15729	126	12	the	the	DET
crl-15729	126	13	perceived	perceive	VERB
crl-15729	126	14	level	level	NOUN
crl-15729	126	15	falls	fall	VERB
crl-15729	126	16	below	below	ADP
crl-15729	126	17	the	the	DET
crl-15729	126	18	desired	desire	VERB
crl-15729	126	19	level	level	NOUN
crl-15729	126	20	of	of	ADP
crl-15729	126	21	services	service	NOUN
crl-15729	126	22	.	.	PUNCT
crl-15729	127	1	in	in	ADP
crl-15729	127	2	addition	addition	NOUN
crl-15729	127	3	,	,	PUNCT
crl-15729	127	4	the	the	DET
crl-15729	127	5	definitions	definition	NOUN
crl-15729	127	6	of	of	ADP
crl-15729	127	7	the	the	DET
crl-15729	127	8	tested	test	VERB
crl-15729	127	9	constructs	construct	NOUN
crl-15729	127	10	expectations	expectation	NOUN
crl-15729	127	11	and	and	CCONJ
crl-15729	127	12	needs	need	NOUN
crl-15729	127	13	are	be	AUX
crl-15729	127	14	confusing	confusing	ADJ
crl-15729	127	15	.	.	PUNCT
crl-15729	128	1	on	on	ADP
crl-15729	128	2	the	the	DET
crl-15729	128	3	first	first	ADJ
crl-15729	128	4	page	page	NOUN
crl-15729	128	5	of	of	ADP
crl-15729	128	6	the	the	DET
crl-15729	128	7	survey	survey	NOUN
crl-15729	128	8	form	form	NOUN
crl-15729	128	9	,	,	PUNCT
crl-15729	128	10	library	library	NOUN
crl-15729	128	11	users	user	NOUN
crl-15729	128	12	are	be	AUX
crl-15729	128	13	greeted	greet	VERB
crl-15729	128	14	and	and	CCONJ
crl-15729	128	15	introduced	introduce	VERB
crl-15729	128	16	to	to	ADP
crl-15729	128	17	libqual+	libqual+	PRON
crl-15729	128	18	™	™	NUM
crl-15729	128	19	by	by	ADP
crl-15729	128	20	“	"	PUNCT
crl-15729	128	21	we	we	PRON
crl-15729	128	22	are	be	AUX
crl-15729	128	23	commi	commi	ADJ
crl-15729	128	24	ed	ed	NOUN
crl-15729	128	25	to	to	PART
crl-15729	128	26	improve	improve	VERB
crl-15729	128	27	your	your	PRON
crl-15729	128	28	library	library	NOUN
crl-15729	128	29	services	service	NOUN
crl-15729	128	30	.	.	PUNCT
crl-15729	129	1	be	be	AUX
crl-15729	129	2	er	er	INTJ
crl-15729	129	3	understanding	understand	VERB
crl-15729	129	4	your	your	PRON
crl-15729	129	5	expectations	expectation	NOUN
crl-15729	129	6	will	will	AUX
crl-15729	129	7	help	help	VERB
crl-15729	129	8	tailor	tailor	VERB
crl-15729	129	9	those	those	DET
crl-15729	129	10	services	service	NOUN
crl-15729	129	11	to	to	ADP
crl-15729	129	12	your	your	PRON
crl-15729	129	13	http	http	NOUN
crl-15729	129	14	:	:	PUNCT
crl-15729	129	15	quality.32	quality.32	PROPN
crl-15729	129	16	http	http	PROPN
crl-15729	129	17	:	:	PUNCT
crl-15729	129	18	respectively.31	respectively.31	NOUN
crl-15729	129	19	http	http	NOUN
crl-15729	129	20	:	:	PUNCT
crl-15729	129	21	products.30	products.30	VERB
crl-15729	129	22	a	a	DET
crl-15729	129	23	theory	theory	NOUN
crl-15729	129	24	-	-	PUNCT
crl-15729	129	25	guided	guide	VERB
crl-15729	129	26	approach	approach	NOUN
crl-15729	129	27	to	to	ADP
crl-15729	129	28	library	library	NOUN
crl-15729	129	29	services	service	NOUN
crl-15729	129	30	assessment	assessment	NOUN
crl-15729	129	31	273	273	NUM
crl-15729	129	32	needs	need	NOUN
crl-15729	129	33	.	.	PUNCT
crl-15729	129	34	”	"	PUNCT
crl-15729	130	1	are	be	AUX
crl-15729	130	2	expectations	expectation	NOUN
crl-15729	130	3	and	and	CCONJ
crl-15729	130	4	needs	need	VERB
crl-15729	130	5	interchangeable	interchangeable	ADJ
crl-15729	130	6	in	in	ADP
crl-15729	130	7	libqual+	libqual+	NOUN
crl-15729	130	8	™	™	NOUN
crl-15729	130	9	?	?	PUNCT
crl-15729	131	1	in	in	ADP
crl-15729	131	2	both	both	CCONJ
crl-15729	131	3	the	the	DET
crl-15729	131	4	disconfirmation	disconfirmation	NOUN
crl-15729	131	5	and	and	CCONJ
crl-15729	131	6	servqual	servqual	ADJ
crl-15729	131	7	models	model	NOUN
crl-15729	131	8	,	,	PUNCT
crl-15729	131	9	the	the	DET
crl-15729	131	10	constructs	construct	NOUN
crl-15729	131	11	of	of	ADP
crl-15729	131	12	expectations	expectation	NOUN
crl-15729	131	13	and	and	CCONJ
crl-15729	131	14	needs	need	NOUN
crl-15729	131	15	/	/	SYM
crl-15729	131	16	desires	desire	NOUN
crl-15729	131	17	are	be	AUX
crl-15729	131	18	clearly	clearly	ADV
crl-15729	131	19	defined	define	VERB
crl-15729	131	20	,	,	PUNCT
crl-15729	131	21	though	though	SCONJ
crl-15729	131	22	the	the	DET
crl-15729	131	23	definitions	definition	NOUN
crl-15729	131	24	varied	vary	VERB
crl-15729	131	25	considerably	considerably	ADV
crl-15729	131	26	from	from	ADP
crl-15729	131	27	study	study	NOUN
crl-15729	131	28	to	to	PART
crl-15729	131	29	study	study	VERB
crl-15729	131	30	.	.	PUNCT
crl-15729	132	1	one	one	NUM
crl-15729	132	2	concept	concept	NOUN
crl-15729	132	3	that	that	SCONJ
crl-15729	132	4	most	most	ADJ
crl-15729	132	5	disconfirmation	disconfirmation	NOUN
crl-15729	132	6	and	and	CCONJ
crl-15729	132	7	servqual	servqual	ADJ
crl-15729	132	8	researchers	researcher	NOUN
crl-15729	132	9	agree	agree	VERB
crl-15729	132	10	on	on	ADP
crl-15729	132	11	is	be	AUX
crl-15729	132	12	that	that	SCONJ
crl-15729	132	13	expectations	expectation	NOUN
crl-15729	132	14	and	and	CCONJ
crl-15729	132	15	needs	need	NOUN
crl-15729	132	16	/	/	SYM
crl-15729	132	17	desires	desire	NOUN
crl-15729	132	18	both	both	PRON
crl-15729	132	19	may	may	AUX
crl-15729	132	20	be	be	AUX
crl-15729	132	21	used	use	VERB
crl-15729	132	22	as	as	ADP
crl-15729	132	23	disconfirmation	disconfirmation	NOUN
crl-15729	132	24	standards	standard	NOUN
crl-15729	132	25	,	,	PUNCT
crl-15729	132	26	but	but	CCONJ
crl-15729	132	27	they	they	PRON
crl-15729	132	28	are	be	AUX
crl-15729	132	29	two	two	NUM
crl-15729	132	30	distinct	distinct	ADJ
crl-15729	132	31	constructs	construct	NOUN
crl-15729	132	32	.	.	PUNCT
crl-15729	133	1	for	for	ADP
crl-15729	133	2	example	example	NOUN
crl-15729	133	3	,	,	PUNCT
crl-15729	133	4	a	a	DET
crl-15729	133	5	student	student	NOUN
crl-15729	133	6	’s	’s	PART
crl-15729	133	7	need	need	NOUN
crl-15729	133	8	/	/	SYM
crl-15729	133	9	desire	desire	NOUN
crl-15729	133	10	to	to	PART
crl-15729	133	11	obtain	obtain	VERB
crl-15729	133	12	a	a	DET
crl-15729	133	13	book	book	NOUN
crl-15729	133	14	for	for	ADP
crl-15729	133	15	a	a	DET
crl-15729	133	16	class	class	NOUN
crl-15729	133	17	is	be	AUX
crl-15729	133	18	not	not	PART
crl-15729	133	19	identical	identical	ADJ
crl-15729	133	20	with	with	ADP
crl-15729	133	21	his	his	PRON
crl-15729	133	22	or	or	CCONJ
crl-15729	133	23	her	her	PRON
crl-15729	133	24	expectation	expectation	NOUN
crl-15729	133	25	to	to	PART
crl-15729	133	26	obtain	obtain	VERB
crl-15729	133	27	a	a	DET
crl-15729	133	28	book	book	NOUN
crl-15729	133	29	for	for	ADP
crl-15729	133	30	a	a	DET
crl-15729	133	31	class	class	NOUN
crl-15729	133	32	.	.	PUNCT
crl-15729	134	1	methodological	methodological	ADJ
crl-15729	134	2	issues	issue	NOUN
crl-15729	134	3	whereas	whereas	SCONJ
crl-15729	134	4	conceptual	conceptual	ADJ
crl-15729	134	5	issues	issue	NOUN
crl-15729	134	6	need	need	VERB
crl-15729	134	7	to	to	PART
crl-15729	134	8	be	be	AUX
crl-15729	134	9	addressed	address	VERB
crl-15729	134	10	by	by	ADP
crl-15729	134	11	research	research	NOUN
crl-15729	134	12	design	design	NOUN
crl-15729	134	13	,	,	PUNCT
crl-15729	134	14	the	the	DET
crl-15729	134	15	methodological	methodological	ADJ
crl-15729	134	16	issues	issue	NOUN
crl-15729	134	17	concern	concern	NOUN
crl-15729	134	18	data	datum	NOUN
crl-15729	134	19	collection	collection	NOUN
crl-15729	134	20	,	,	PUNCT
crl-15729	134	21	analysis	analysis	NOUN
crl-15729	134	22	,	,	PUNCT
crl-15729	134	23	and	and	CCONJ
crl-15729	134	24	interpretation	interpretation	NOUN
crl-15729	134	25	.	.	PUNCT
crl-15729	135	1	the	the	DET
crl-15729	135	2	following	follow	VERB
crl-15729	135	3	section	section	NOUN
crl-15729	135	4	uses	use	VERB
crl-15729	135	5	the	the	DET
crl-15729	135	6	suny	suny	NOUN
crl-15729	135	7	(	(	PUNCT
crl-15729	135	8	state	state	PROPN
crl-15729	135	9	university	university	PROPN
crl-15729	135	10	of	of	ADP
crl-15729	135	11	new	new	PROPN
crl-15729	135	12	york	york	PROPN
crl-15729	135	13	)	)	PUNCT
crl-15729	135	14	spring	spring	NOUN
crl-15729	135	15	2003	2003	NUM
crl-15729	135	16	survey	survey	NOUN
crl-15729	135	17	results	result	NOUN
crl-15729	135	18	as	as	ADP
crl-15729	135	19	an	an	DET
crl-15729	135	20	example	example	NOUN
crl-15729	135	21	to	to	PART
crl-15729	135	22	illustrate	illustrate	VERB
crl-15729	135	23	two	two	NUM
crl-15729	135	24	methodological	methodological	ADJ
crl-15729	135	25	issues	issue	NOUN
crl-15729	135	26	of	of	ADP
crl-15729	135	27	libqual+	libqual+	NUM
crl-15729	135	28	™	™	PROPN
crl-15729	135	29	.	.	PUNCT
crl-15729	136	1	sample	sample	NOUN
crl-15729	136	2	representation	representation	NOUN
crl-15729	136	3	libqual+	libqual+	SPACE
crl-15729	136	4	™	™	PUNCT
crl-15729	136	5	is	be	AUX
crl-15729	136	6	purportedly	purportedly	ADV
crl-15729	136	7	designed	design	VERB
crl-15729	136	8	to	to	PART
crl-15729	136	9	measure	measure	VERB
crl-15729	136	10	library	library	NOUN
crl-15729	136	11	services	service	NOUN
crl-15729	136	12	across	across	ADP
crl-15729	136	13	a	a	DET
crl-15729	136	14	broad	broad	ADJ
crl-15729	136	15	spectrum	spectrum	NOUN
crl-15729	136	16	of	of	ADP
crl-15729	136	17	libraries	library	NOUN
crl-15729	136	18	serving	serve	VERB
crl-15729	136	19	users	user	NOUN
crl-15729	136	20	of	of	ADP
crl-15729	136	21	all	all	DET
crl-15729	136	22	types	type	NOUN
crl-15729	136	23	with	with	ADP
crl-15729	136	24	different	different	ADJ
crl-15729	136	25	perspectives	perspective	NOUN
crl-15729	136	26	.	.	PUNCT
crl-15729	137	1	however	however	ADV
crl-15729	137	2	,	,	PUNCT
crl-15729	137	3	a	a	DET
crl-15729	137	4	consistently	consistently	ADV
crl-15729	137	5	low	low	ADJ
crl-15729	137	6	response	response	NOUN
crl-15729	137	7	rate	rate	NOUN
crl-15729	137	8	has	have	AUX
crl-15729	137	9	been	be	AUX
crl-15729	137	10	found	find	VERB
crl-15729	137	11	across	across	ADP
crl-15729	137	12	libraries	library	NOUN
crl-15729	137	13	.	.	PUNCT
crl-15729	138	1	in	in	ADP
crl-15729	138	2	the	the	DET
crl-15729	138	3	suny	suny	NOUN
crl-15729	138	4	system	system	NOUN
crl-15729	138	5	in	in	ADP
crl-15729	138	6	2003	2003	NUM
crl-15729	138	7	,	,	PUNCT
crl-15729	138	8	many	many	ADJ
crl-15729	138	9	campuses	campus	NOUN
crl-15729	138	10	reported	report	VERB
crl-15729	138	11	their	their	PRON
crl-15729	138	12	response	response	NOUN
crl-15729	138	13	rate	rate	NOUN
crl-15729	138	14	within	within	ADP
crl-15729	138	15	a	a	DET
crl-15729	138	16	range	range	NOUN
crl-15729	138	17	of	of	ADP
crl-15729	138	18	0.3	0.3	NUM
crl-15729	138	19	to	to	PART
crl-15729	138	20	4.9	4.9	NUM
crl-15729	138	21	percent	percent	NOUN
crl-15729	138	22	.	.	PUNCT
crl-15729	139	1	many	many	ADJ
crl-15729	139	2	of	of	ADP
crl-15729	139	3	these	these	DET
crl-15729	139	4	collected	collect	VERB
crl-15729	139	5	responses	response	NOUN
crl-15729	139	6	were	be	AUX
crl-15729	139	7	from	from	ADP
crl-15729	139	8	a	a	DET
crl-15729	139	9	predetermined	predetermine	VERB
crl-15729	139	10	sample	sample	NOUN
crl-15729	139	11	,	,	PUNCT
crl-15729	139	12	not	not	PART
crl-15729	139	13	the	the	DET
crl-15729	139	14	school	school	NOUN
crl-15729	139	15	population	population	NOUN
crl-15729	139	16	.	.	PUNCT
crl-15729	140	1	although	although	SCONJ
crl-15729	140	2	there	there	PRON
crl-15729	140	3	is	be	VERB
crl-15729	140	4	no	no	DET
crl-15729	140	5	rule	rule	NOUN
crl-15729	140	6	of	of	ADP
crl-15729	140	7	thumb	thumb	NOUN
crl-15729	140	8	as	as	ADP
crl-15729	140	9	to	to	ADP
crl-15729	140	10	what	what	PRON
crl-15729	140	11	number	number	NOUN
crl-15729	140	12	represents	represent	VERB
crl-15729	140	13	a	a	DET
crl-15729	140	14	good	good	ADJ
crl-15729	140	15	response	response	NOUN
crl-15729	140	16	rate	rate	NOUN
crl-15729	140	17	,	,	PUNCT
crl-15729	140	18	parasuraman	parasuraman	NOUN
crl-15729	140	19	,	,	PUNCT
crl-15729	140	20	berry	berry	NOUN
crl-15729	140	21	,	,	PUNCT
crl-15729	140	22	and	and	CCONJ
crl-15729	140	23	zeithaml	zeithaml	NOUN
crl-15729	140	24	reported	report	VERB
crl-15729	140	25	a	a	DET
crl-15729	140	26	response	response	NOUN
crl-15729	140	27	rate	rate	NOUN
crl-15729	140	28	of	of	ADP
crl-15729	140	29	21	21	NUM
crl-15729	140	30	percent	percent	NOUN
crl-15729	140	31	in	in	ADP
crl-15729	140	32	their	their	PRON
crl-15729	140	33	article	article	NOUN
crl-15729	140	34	“	"	PUNCT
crl-15729	140	35	refinement	refinement	NOUN
crl-15729	140	36	and	and	CCONJ
crl-15729	140	37	reassessment	reassessment	NOUN
crl-15729	140	38	of	of	ADP
crl-15729	140	39	the	the	DET
crl-15729	140	40	servqual	servqual	ADJ
crl-15729	140	41	scale	scale	NOUN
crl-15729	140	42	.	.	PUNCT
crl-15729	141	1	”33	”33	PUNCT
crl-15729	142	1	many	many	ADJ
crl-15729	142	2	disconfirmation	disconfirmation	VERB
crl-15729	142	3	studies	study	NOUN
crl-15729	142	4	in	in	ADP
crl-15729	142	5	a	a	DET
crl-15729	142	6	controlled	control	VERB
crl-15729	142	7	situation	situation	NOUN
crl-15729	142	8	reported	report	VERB
crl-15729	142	9	their	their	PRON
crl-15729	142	10	findings	finding	NOUN
crl-15729	142	11	based	base	VERB
crl-15729	142	12	on	on	ADP
crl-15729	142	13	response	response	NOUN
crl-15729	142	14	rates	rate	NOUN
crl-15729	142	15	of	of	ADP
crl-15729	142	16	around	around	ADP
crl-15729	142	17	or	or	CCONJ
crl-15729	142	18	greater	great	ADJ
crl-15729	142	19	than	than	ADP
crl-15729	142	20	50	50	NUM
crl-15729	142	21	percent.34	percent.34	NOUN
crl-15729	142	22	because	because	SCONJ
crl-15729	142	23	libqual+	libqual+	PRON
crl-15729	142	24	™	™	VERB
crl-15729	142	25	researchers	researcher	NOUN
crl-15729	142	26	use	use	VERB
crl-15729	142	27	10	10	NUM
crl-15729	142	28	percent	percent	NOUN
crl-15729	142	29	as	as	ADP
crl-15729	142	30	a	a	DET
crl-15729	142	31	guideline	guideline	NOUN
crl-15729	142	32	,	,	PUNCT
crl-15729	142	33	and	and	CCONJ
crl-15729	142	34	assuming	assume	VERB
crl-15729	142	35	that	that	SCONJ
crl-15729	142	36	the	the	DET
crl-15729	142	37	10	10	NUM
crl-15729	142	38	percent	percent	NOUN
crl-15729	142	39	response	response	NOUN
crl-15729	142	40	of	of	ADP
crl-15729	142	41	the	the	DET
crl-15729	142	42	sample	sample	NOUN
crl-15729	142	43	represents	represent	VERB
crl-15729	142	44	the	the	DET
crl-15729	142	45	demographical	demographical	ADJ
crl-15729	142	46	pa	pa	PROPN
crl-15729	142	47	ern	ern	PROPN
crl-15729	142	48	of	of	ADP
crl-15729	142	49	the	the	DET
crl-15729	142	50	population	population	NOUN
crl-15729	142	51	(	(	PUNCT
crl-15729	142	52	age	age	NOUN
crl-15729	142	53	,	,	PUNCT
crl-15729	142	54	gender	gender	NOUN
crl-15729	142	55	,	,	PUNCT
crl-15729	142	56	discipline	discipline	NOUN
crl-15729	142	57	,	,	PUNCT
crl-15729	142	58	etc	etc	X
crl-15729	142	59	.	.	X
crl-15729	142	60	)	)	PUNCT
crl-15729	142	61	,	,	PUNCT
crl-15729	142	62	the	the	DET
crl-15729	142	63	question	question	NOUN
crl-15729	142	64	still	still	ADV
crl-15729	142	65	remains	remain	VERB
crl-15729	142	66	:	:	PUNCT
crl-15729	142	67	can	can	AUX
crl-15729	142	68	we	we	PRON
crl-15729	142	69	trust	trust	VERB
crl-15729	142	70	the	the	DET
crl-15729	142	71	data	datum	NOUN
crl-15729	142	72	collected	collect	VERB
crl-15729	142	73	from	from	ADP
crl-15729	142	74	less	less	ADJ
crl-15729	142	75	than	than	ADP
crl-15729	142	76	five	five	NUM
crl-15729	142	77	percent	percent	NOUN
crl-15729	142	78	of	of	ADP
crl-15729	142	79	the	the	DET
crl-15729	142	80	sample	sample	NOUN
crl-15729	142	81	,	,	PUNCT
crl-15729	142	82	which	which	PRON
crl-15729	142	83	may	may	AUX
crl-15729	142	84	be	be	AUX
crl-15729	142	85	drawn	draw	VERB
crl-15729	142	86	from	from	ADP
crl-15729	142	87	less	less	ADJ
crl-15729	142	88	than	than	ADP
crl-15729	142	89	50	50	NUM
crl-15729	142	90	percent	percent	NOUN
crl-15729	142	91	of	of	ADP
crl-15729	142	92	the	the	DET
crl-15729	142	93	population	population	NOUN
crl-15729	142	94	?	?	PUNCT
crl-15729	143	1	furthermore	furthermore	ADV
crl-15729	143	2	,	,	PUNCT
crl-15729	143	3	in	in	ADP
crl-15729	143	4	addition	addition	NOUN
crl-15729	143	5	to	to	ADP
crl-15729	143	6	the	the	DET
crl-15729	143	7	demographical	demographical	ADJ
crl-15729	143	8	representation	representation	NOUN
crl-15729	143	9	,	,	PUNCT
crl-15729	143	10	sample	sample	NOUN
crl-15729	143	11	bias	bias	NOUN
crl-15729	143	12	also	also	ADV
crl-15729	143	13	may	may	AUX
crl-15729	143	14	include	include	VERB
crl-15729	143	15	the	the	DET
crl-15729	143	16	use	use	NOUN
crl-15729	143	17	pa	pa	PROPN
crl-15729	143	18	ern	ern	PROPN
crl-15729	143	19	of	of	ADP
crl-15729	143	20	the	the	DET
crl-15729	143	21	library	library	NOUN
crl-15729	143	22	services	service	NOUN
crl-15729	143	23	,	,	PUNCT
crl-15729	143	24	such	such	ADJ
crl-15729	143	25	as	as	ADP
crl-15729	143	26	onsite	onsite	ADJ
crl-15729	143	27	users	user	NOUN
crl-15729	143	28	versus	versus	ADP
crl-15729	143	29	distance	distance	NOUN
crl-15729	143	30	learners	learner	NOUN
crl-15729	143	31	;	;	PUNCT
crl-15729	143	32	paper	paper	NOUN
crl-15729	143	33	material	material	NOUN
crl-15729	143	34	readers	reader	NOUN
crl-15729	143	35	versus	versus	ADP
crl-15729	143	36	internet	internet	NOUN
crl-15729	143	37	users	user	NOUN
crl-15729	143	38	,	,	PUNCT
crl-15729	143	39	and	and	CCONJ
crl-15729	143	40	so	so	ADV
crl-15729	143	41	on	on	ADV
crl-15729	143	42	.	.	PUNCT
crl-15729	144	1	as	as	ADV
crl-15729	144	2	many	many	ADJ
crl-15729	144	3	libraries	library	NOUN
crl-15729	144	4	included	include	VERB
crl-15729	144	5	only	only	ADV
crl-15729	144	6	web	web	ADJ
crl-15729	144	7	-	-	ADJ
crl-15729	144	8	returned	return	VERB
crl-15729	144	9	survey	survey	NOUN
crl-15729	144	10	forms	form	NOUN
crl-15729	144	11	,	,	PUNCT
crl-15729	144	12	users	user	NOUN
crl-15729	144	13	who	who	PRON
crl-15729	144	14	did	do	AUX
crl-15729	144	15	not	not	PART
crl-15729	144	16	prefer	prefer	VERB
crl-15729	144	17	to	to	PART
crl-15729	144	18	answer	answer	VERB
crl-15729	144	19	surveys	survey	NOUN
crl-15729	144	20	on	on	ADP
crl-15729	144	21	the	the	DET
crl-15729	144	22	internet	internet	NOUN
crl-15729	144	23	were	be	AUX
crl-15729	144	24	excluded	exclude	VERB
crl-15729	144	25	.	.	PUNCT
crl-15729	145	1	if	if	SCONJ
crl-15729	145	2	these	these	DET
crl-15729	145	3	conditions	condition	NOUN
crl-15729	145	4	are	be	AUX
crl-15729	145	5	true	true	ADJ
crl-15729	145	6	,	,	PUNCT
crl-15729	145	7	can	can	AUX
crl-15729	145	8	we	we	PRON
crl-15729	145	9	comfortably	comfortably	ADV
crl-15729	145	10	use	use	VERB
crl-15729	145	11	the	the	DET
crl-15729	145	12	results	result	NOUN
crl-15729	145	13	as	as	ADP
crl-15729	145	14	the	the	DET
crl-15729	145	15	interpretation	interpretation	NOUN
crl-15729	145	16	of	of	ADP
crl-15729	145	17	our	our	PRON
crl-15729	145	18	service	service	NOUN
crl-15729	145	19	quality	quality	NOUN
crl-15729	145	20	as	as	ADP
crl-15729	145	21	representing	represent	VERB
crl-15729	145	22	our	our	PRON
crl-15729	145	23	entire	entire	ADJ
crl-15729	145	24	clientele	clientele	NOUN
crl-15729	145	25	?	?	PUNCT
crl-15729	146	1	these	these	DET
crl-15729	146	2	concerns	concern	NOUN
crl-15729	146	3	deserve	deserve	VERB
crl-15729	146	4	further	further	ADJ
crl-15729	146	5	attention	attention	NOUN
crl-15729	146	6	.	.	PUNCT
crl-15729	147	1	data	data	NOUN
crl-15729	147	2	collection	collection	NOUN
crl-15729	147	3	procedures	procedure	NOUN
crl-15729	147	4	must	must	AUX
crl-15729	147	5	be	be	AUX
crl-15729	147	6	rigidly	rigidly	ADV
crl-15729	147	7	refined	refine	VERB
crl-15729	147	8	before	before	SCONJ
crl-15729	147	9	reliability	reliability	NOUN
crl-15729	147	10	and	and	CCONJ
crl-15729	147	11	validity	validity	NOUN
crl-15729	147	12	reports	report	NOUN
crl-15729	147	13	can	can	AUX
crl-15729	147	14	generate	generate	VERB
crl-15729	147	15	any	any	DET
crl-15729	147	16	meaning	meaning	NOUN
crl-15729	147	17	.	.	PUNCT
crl-15729	148	1	data	datum	NOUN
crl-15729	148	2	analysis	analysis	NOUN
crl-15729	148	3	and	and	CCONJ
crl-15729	148	4	interpretation	interpretation	NOUN
crl-15729	148	5	because	because	SCONJ
crl-15729	148	6	libqual+	libqual+	PRON
crl-15729	148	7	™	™	PUNCT
crl-15729	148	8	is	be	AUX
crl-15729	148	9	still	still	ADV
crl-15729	148	10	a	a	DET
crl-15729	148	11	young	young	ADJ
crl-15729	148	12	assessment	assessment	NOUN
crl-15729	148	13	concept	concept	NOUN
crl-15729	148	14	,	,	PUNCT
crl-15729	148	15	many	many	ADJ
crl-15729	148	16	partaking	partaking	NOUN
crl-15729	148	17	libraries	library	NOUN
crl-15729	148	18	are	be	AUX
crl-15729	148	19	first	first	ADJ
crl-15729	148	20	-	-	PUNCT
crl-15729	148	21	time	time	NOUN
crl-15729	148	22	participants	participant	NOUN
crl-15729	148	23	.	.	PUNCT
crl-15729	149	1	as	as	ADP
crl-15729	149	2	in	in	ADP
crl-15729	149	3	all	all	DET
crl-15729	149	4	complex	complex	ADJ
crl-15729	149	5	research	research	NOUN
crl-15729	149	6	experimentations	experimentation	NOUN
crl-15729	149	7	,	,	PUNCT
crl-15729	149	8	libqual+	libqual+	PRON
crl-15729	149	9	™	™	VERB
crl-15729	149	10	requires	require	VERB
crl-15729	149	11	knowledge	knowledge	NOUN
crl-15729	149	12	and	and	CCONJ
crl-15729	149	13	understanding	understanding	NOUN
crl-15729	149	14	of	of	ADP
crl-15729	149	15	experimental	experimental	ADJ
crl-15729	149	16	designs	design	NOUN
crl-15729	149	17	,	,	PUNCT
crl-15729	149	18	reliability	reliability	NOUN
crl-15729	149	19	,	,	PUNCT
crl-15729	149	20	validity	validity	NOUN
crl-15729	149	21	,	,	PUNCT
crl-15729	149	22	statistic	statistic	ADJ
crl-15729	149	23	manipulation	manipulation	NOUN
crl-15729	149	24	,	,	PUNCT
crl-15729	149	25	and	and	CCONJ
crl-15729	149	26	interpretation	interpretation	NOUN
crl-15729	149	27	of	of	ADP
crl-15729	149	28	outcomes	outcome	NOUN
crl-15729	149	29	.	.	PUNCT
crl-15729	150	1	librarians	librarian	NOUN
crl-15729	150	2	and	and	CCONJ
crl-15729	150	3	administrators	administrator	NOUN
crl-15729	150	4	alike	alike	ADV
crl-15729	150	5	need	need	VERB
crl-15729	150	6	to	to	PART
crl-15729	150	7	understand	understand	VERB
crl-15729	150	8	that	that	DET
crl-15729	150	9	descriptive	descriptive	ADJ
crl-15729	150	10	statistics	statistic	NOUN
crl-15729	150	11	alone	alone	ADV
crl-15729	150	12	,	,	PUNCT
crl-15729	150	13	including	include	VERB
crl-15729	150	14	easy	easy	ADJ
crl-15729	150	15	reading	reading	NOUN
crl-15729	150	16	charts	chart	NOUN
crl-15729	150	17	and	and	CCONJ
crl-15729	150	18	bars	bar	NOUN
crl-15729	150	19	,	,	PUNCT
crl-15729	150	20	do	do	AUX
crl-15729	150	21	not	not	PART
crl-15729	150	22	provide	provide	VERB
crl-15729	150	23	explanations	explanation	NOUN
crl-15729	150	24	of	of	ADP
crl-15729	150	25	relationships	relationship	NOUN
crl-15729	150	26	,	,	PUNCT
crl-15729	150	27	especially	especially	ADV
crl-15729	150	28	causal	causal	ADJ
crl-15729	150	29	relationships	relationship	NOUN
crl-15729	150	30	,	,	PUNCT
crl-15729	150	31	between	between	ADP
crl-15729	150	32	and	and	CCONJ
crl-15729	150	33	among	among	ADP
crl-15729	150	34	tested	test	VERB
crl-15729	150	35	variables	variable	NOUN
crl-15729	150	36	and	and	CCONJ
crl-15729	150	37	dimensions	dimension	NOUN
crl-15729	150	38	.	.	PUNCT
crl-15729	151	1	determinants	determinant	NOUN
crl-15729	151	2	of	of	ADP
crl-15729	151	3	service	service	NOUN
crl-15729	151	4	quality	quality	NOUN
crl-15729	151	5	perception	perception	NOUN
crl-15729	151	6	can	can	AUX
crl-15729	151	7	not	not	PART
crl-15729	151	8	be	be	AUX
crl-15729	151	9	identified	identify	VERB
crl-15729	151	10	by	by	ADP
crl-15729	151	11	descriptive	descriptive	ADJ
crl-15729	151	12	statistics	statistic	NOUN
crl-15729	151	13	.	.	PUNCT
crl-15729	152	1	as	as	ADP
crl-15729	152	2	a	a	DET
crl-15729	152	3	result	result	NOUN
crl-15729	152	4	,	,	PUNCT
crl-15729	152	5	many	many	ADJ
crl-15729	152	6	libraries	library	NOUN
crl-15729	152	7	can	can	AUX
crl-15729	152	8	not	not	PART
crl-15729	152	9	draw	draw	VERB
crl-15729	152	10	theoretically	theoretically	ADV
crl-15729	152	11	supported	support	VERB
crl-15729	152	12	guidelines	guideline	NOUN
crl-15729	152	13	from	from	ADP
crl-15729	152	14	their	their	PRON
crl-15729	152	15	libqual+	libqual+	SPACE
crl-15729	152	16	™	™	NOUN
crl-15729	152	17	assessment	assessment	NOUN
crl-15729	152	18	activities	activity	NOUN
crl-15729	152	19	to	to	PART
crl-15729	152	20	determine	determine	VERB
crl-15729	152	21	areas	area	NOUN
crl-15729	152	22	for	for	ADP
crl-15729	152	23	improvement	improvement	NOUN
crl-15729	152	24	and	and	CCONJ
crl-15729	152	25	to	to	PART
crl-15729	152	26	propose	propose	VERB
crl-15729	152	27	directions	direction	NOUN
crl-15729	152	28	for	for	ADP
crl-15729	152	29	future	future	ADJ
crl-15729	152	30	management	management	NOUN
crl-15729	152	31	.	.	PUNCT
crl-15729	153	1	to	to	PART
crl-15729	153	2	further	far	ADV
crl-15729	153	3	illustrate	illustrate	VERB
crl-15729	153	4	this	this	DET
crl-15729	153	5	point	point	NOUN
crl-15729	153	6	,	,	PUNCT
crl-15729	153	7	the	the	DET
crl-15729	153	8	following	follow	VERB
crl-15729	153	9	example	example	NOUN
crl-15729	153	10	is	be	AUX
crl-15729	153	11	used	use	VERB
crl-15729	153	12	.	.	PUNCT
crl-15729	154	1	the	the	DET
crl-15729	154	2	descriptive	descriptive	ADJ
crl-15729	154	3	statistics	statistic	NOUN
crl-15729	154	4	from	from	ADP
crl-15729	154	5	libqual+	libqual+	PROPN
crl-15729	154	6	™	™	NOUN
crl-15729	154	7	,	,	PUNCT
crl-15729	154	8	such	such	ADJ
crl-15729	154	9	as	as	ADP
crl-15729	154	10	minimum	minimum	ADJ
crl-15729	154	11	,	,	PUNCT
crl-15729	154	12	maximum	maximum	ADJ
crl-15729	154	13	,	,	PUNCT
crl-15729	154	14	mean	mean	NOUN
crl-15729	154	15	,	,	PUNCT
crl-15729	154	16	and	and	CCONJ
crl-15729	154	17	http	http	NOUN
crl-15729	154	18	:	:	PUNCT
crl-15729	154	19	percent.34	percent.34	PROPN
crl-15729	154	20	274	274	NUM
crl-15729	154	21	college	college	PROPN
crl-15729	154	22	&	&	CCONJ
crl-15729	154	23	research	research	PROPN
crl-15729	154	24	libraries	library	NOUN
crl-15729	154	25	may	may	AUX
crl-15729	154	26	2005	2005	NUM
crl-15729	154	27	standard	standard	ADJ
crl-15729	154	28	deviation	deviation	NOUN
crl-15729	154	29	,	,	PUNCT
crl-15729	154	30	of	of	ADP
crl-15729	154	31	“	"	PUNCT
crl-15729	154	32	print	print	NOUN
crl-15729	154	33	and/or	and/or	CCONJ
crl-15729	154	34	electronic	electronic	ADJ
crl-15729	154	35	journal	journal	NOUN
crl-15729	154	36	collections	collection	NOUN
crl-15729	154	37	i	i	PRON
crl-15729	154	38	require	require	VERB
crl-15729	154	39	for	for	ADP
crl-15729	154	40	my	my	PRON
crl-15729	154	41	work	work	NOUN
crl-15729	154	42	(	(	PUNCT
crl-15729	154	43	ai	ai	NOUN
crl-15729	154	44	-	-	PUNCT
crl-15729	154	45	q3	q3	PROPN
crl-15729	154	46	)	)	PUNCT
crl-15729	154	47	”	"	PUNCT
crl-15729	154	48	may	may	AUX
crl-15729	154	49	not	not	PART
crl-15729	154	50	explain	explain	VERB
crl-15729	154	51	or	or	CCONJ
crl-15729	154	52	predict	predict	VERB
crl-15729	154	53	more	more	ADJ
crl-15729	154	54	or	or	CCONJ
crl-15729	154	55	less	less	ADV
crl-15729	154	56	positive	positive	ADJ
crl-15729	154	57	perception	perception	NOUN
crl-15729	154	58	of	of	ADP
crl-15729	154	59	the	the	DET
crl-15729	154	60	dimension	dimension	NOUN
crl-15729	154	61	(	(	PUNCT
crl-15729	154	62	ai	ai	PROPN
crl-15729	154	63	)	)	PUNCT
crl-15729	154	64	“	"	PUNCT
crl-15729	154	65	access	access	NOUN
crl-15729	154	66	to	to	ADP
crl-15729	154	67	information	information	NOUN
crl-15729	154	68	.	.	PUNCT
crl-15729	154	69	”	"	PUNCT
crl-15729	155	1	furthermore	furthermore	ADV
crl-15729	155	2	,	,	PUNCT
crl-15729	155	3	descriptive	descriptive	ADJ
crl-15729	155	4	statistics	statistic	NOUN
crl-15729	155	5	alone	alone	ADV
crl-15729	155	6	can	can	AUX
crl-15729	155	7	not	not	PART
crl-15729	155	8	explain	explain	VERB
crl-15729	155	9	why	why	SCONJ
crl-15729	155	10	users	user	NOUN
crl-15729	155	11	perceive	perceive	VERB
crl-15729	155	12	certain	certain	ADJ
crl-15729	155	13	service	service	NOUN
crl-15729	155	14	items	item	NOUN
crl-15729	155	15	as	as	SCONJ
crl-15729	155	16	indicated	indicate	VERB
crl-15729	155	17	.	.	PUNCT
crl-15729	156	1	for	for	ADP
crl-15729	156	2	example	example	NOUN
crl-15729	156	3	,	,	PUNCT
crl-15729	156	4	descriptive	descriptive	ADJ
crl-15729	156	5	statistics	statistic	NOUN
crl-15729	156	6	of	of	ADP
crl-15729	156	7	community	community	NOUN
crl-15729	156	8	college	college	NOUN
crl-15729	156	9	students	student	NOUN
crl-15729	156	10	show	show	VERB
crl-15729	156	11	a	a	DET
crl-15729	156	12	much	much	ADV
crl-15729	156	13	higher	high	ADJ
crl-15729	156	14	“	"	PUNCT
crl-15729	156	15	perceived	perceive	VERB
crl-15729	156	16	mean	mean	NOUN
crl-15729	156	17	”	"	PUNCT
crl-15729	156	18	of	of	ADP
crl-15729	156	19	all	all	DET
crl-15729	156	20	measured	measure	VERB
crl-15729	156	21	items	item	NOUN
crl-15729	156	22	in	in	ADP
crl-15729	156	23	comparison	comparison	NOUN
crl-15729	156	24	to	to	ADP
crl-15729	156	25	graduate	graduate	NOUN
crl-15729	156	26	students	student	NOUN
crl-15729	156	27	.	.	PUNCT
crl-15729	157	1	however	however	ADV
crl-15729	157	2	,	,	PUNCT
crl-15729	157	3	the	the	DET
crl-15729	157	4	“	"	PUNCT
crl-15729	157	5	minimum	minimum	NOUN
crl-15729	157	6	mean	mean	NOUN
crl-15729	157	7	”	"	PUNCT
crl-15729	157	8	is	be	AUX
crl-15729	157	9	not	not	PART
crl-15729	157	10	considerably	considerably	ADV
crl-15729	157	11	higher	high	ADJ
crl-15729	157	12	than	than	ADP
crl-15729	157	13	that	that	PRON
crl-15729	157	14	rated	rate	VERB
crl-15729	157	15	by	by	ADP
crl-15729	157	16	graduate	graduate	NOUN
crl-15729	157	17	students	student	NOUN
crl-15729	157	18	.	.	PUNCT
crl-15729	158	1	according	accord	VERB
crl-15729	158	2	to	to	ADP
crl-15729	158	3	libqual+	libqual+	PRON
crl-15729	158	4	™	™	VERB
crl-15729	158	5	theory	theory	NOUN
crl-15729	158	6	,	,	PUNCT
crl-15729	158	7	these	these	DET
crl-15729	158	8	descriptive	descriptive	ADJ
crl-15729	158	9	statistics	statistic	NOUN
crl-15729	158	10	imply	imply	VERB
crl-15729	158	11	that	that	SCONJ
crl-15729	158	12	the	the	DET
crl-15729	158	13	service	service	NOUN
crl-15729	158	14	quality	quality	NOUN
crl-15729	158	15	of	of	ADP
crl-15729	158	16	graduate	graduate	ADJ
crl-15729	158	17	school	school	NOUN
crl-15729	158	18	libraries	library	NOUN
crl-15729	158	19	,	,	PUNCT
crl-15729	158	20	defined	define	VERB
crl-15729	158	21	by	by	ADP
crl-15729	158	22	“	"	PUNCT
crl-15729	158	23	adequacy	adequacy	NOUN
crl-15729	158	24	”	"	PUNCT
crl-15729	158	25	mean	mean	NOUN
crl-15729	158	26	(	(	PUNCT
crl-15729	158	27	the	the	DET
crl-15729	158	28	gap	gap	NOUN
crl-15729	158	29	scores	score	NOUN
crl-15729	158	30	between	between	ADP
crl-15729	158	31	the	the	DET
crl-15729	158	32	“	"	PUNCT
crl-15729	158	33	perceived	perceive	VERB
crl-15729	158	34	”	"	PUNCT
crl-15729	158	35	and	and	CCONJ
crl-15729	158	36	“	"	PUNCT
crl-15729	158	37	minimum	minimum	ADJ
crl-15729	158	38	”	"	PUNCT
crl-15729	158	39	level	level	NOUN
crl-15729	158	40	)	)	PUNCT
crl-15729	158	41	is	be	AUX
crl-15729	158	42	not	not	PART
crl-15729	158	43	as	as	ADV
crl-15729	158	44	good	good	ADJ
crl-15729	158	45	as	as	ADP
crl-15729	158	46	the	the	DET
crl-15729	158	47	service	service	NOUN
crl-15729	158	48	quality	quality	NOUN
crl-15729	158	49	provided	provide	VERB
crl-15729	158	50	by	by	ADP
crl-15729	158	51	community	community	NOUN
crl-15729	158	52	college	college	NOUN
crl-15729	158	53	libraries	library	NOUN
crl-15729	158	54	.	.	PUNCT
crl-15729	159	1	if	if	SCONJ
crl-15729	159	2	this	this	DET
crl-15729	159	3	interpretation	interpretation	NOUN
crl-15729	159	4	does	do	AUX
crl-15729	159	5	not	not	PART
crl-15729	159	6	reflect	reflect	VERB
crl-15729	159	7	real	real	ADJ
crl-15729	159	8	library	library	NOUN
crl-15729	159	9	practices	practice	NOUN
crl-15729	159	10	,	,	PUNCT
crl-15729	159	11	the	the	DET
crl-15729	159	12	research	research	NOUN
crl-15729	159	13	design	design	NOUN
crl-15729	159	14	and	and	CCONJ
crl-15729	159	15	the	the	DET
crl-15729	159	16	data	datum	NOUN
crl-15729	159	17	analysis	analysis	NOUN
crl-15729	159	18	need	need	VERB
crl-15729	159	19	refinement	refinement	NOUN
crl-15729	159	20	.	.	PUNCT
crl-15729	160	1	recommendations	recommendation	NOUN
crl-15729	160	2	a	a	DET
crl-15729	160	3	review	review	NOUN
crl-15729	160	4	of	of	ADP
crl-15729	160	5	the	the	DET
crl-15729	160	6	service	service	NOUN
crl-15729	160	7	quality	quality	NOUN
crl-15729	160	8	and	and	CCONJ
crl-15729	160	9	marketing	marketing	NOUN
crl-15729	160	10	literature	literature	NOUN
crl-15729	160	11	presented	present	VERB
crl-15729	160	12	in	in	ADP
crl-15729	160	13	this	this	DET
crl-15729	160	14	paper	paper	NOUN
crl-15729	160	15	and	and	CCONJ
crl-15729	160	16	discussions	discussion	NOUN
crl-15729	160	17	of	of	ADP
crl-15729	160	18	the	the	DET
crl-15729	160	19	dynamics	dynamic	NOUN
crl-15729	160	20	of	of	ADP
crl-15729	160	21	library	library	NOUN
crl-15729	160	22	services	service	NOUN
crl-15729	160	23	assessment	assessment	NOUN
crl-15729	160	24	suggest	suggest	VERB
crl-15729	160	25	that	that	SCONJ
crl-15729	160	26	library	library	NOUN
crl-15729	160	27	service	service	NOUN
crl-15729	160	28	quality	quality	NOUN
crl-15729	160	29	evaluation	evaluation	NOUN
crl-15729	160	30	is	be	AUX
crl-15729	160	31	considerably	considerably	ADV
crl-15729	160	32	more	more	ADV
crl-15729	160	33	complex	complex	ADJ
crl-15729	160	34	than	than	SCONJ
crl-15729	160	35	conceptualized	conceptualize	VERB
crl-15729	160	36	in	in	ADP
crl-15729	160	37	the	the	DET
crl-15729	160	38	current	current	ADJ
crl-15729	160	39	libqual+	libqual+	SPACE
crl-15729	160	40	™	™	NOUN
crl-15729	160	41	.	.	PUNCT
crl-15729	161	1	following	follow	VERB
crl-15729	161	2	are	be	AUX
crl-15729	161	3	some	some	DET
crl-15729	161	4	recommendations	recommendation	NOUN
crl-15729	161	5	for	for	ADP
crl-15729	161	6	consideration	consideration	NOUN
crl-15729	161	7	of	of	ADP
crl-15729	161	8	a	a	DET
crl-15729	161	9	researchguided	researchguided	ADJ
crl-15729	161	10	approach	approach	NOUN
crl-15729	161	11	.	.	PUNCT
crl-15729	162	1	refine	refine	VERB
crl-15729	162	2	libqual+	libqual+	PRON
crl-15729	162	3	™	™	VERB
crl-15729	162	4	conceptualization	conceptualization	NOUN
crl-15729	162	5	one	one	NUM
crl-15729	162	6	research	research	NOUN
crl-15729	162	7	obligation	obligation	NOUN
crl-15729	162	8	is	be	AUX
crl-15729	162	9	to	to	PART
crl-15729	162	10	propose	propose	VERB
crl-15729	162	11	—	—	PUNCT
crl-15729	162	12	and	and	CCONJ
crl-15729	162	13	then	then	ADV
crl-15729	162	14	test	test	VERB
crl-15729	162	15	and	and	CCONJ
crl-15729	162	16	confirm	confirm	VERB
crl-15729	162	17	—	—	PUNCT
crl-15729	162	18	the	the	DET
crl-15729	162	19	causal	causal	ADJ
crl-15729	162	20	relationships	relationship	NOUN
crl-15729	162	21	to	to	PART
crl-15729	162	22	explain	explain	VERB
crl-15729	162	23	phenomena	phenomenon	NOUN
crl-15729	162	24	and	and	CCONJ
crl-15729	162	25	predict	predict	VERB
crl-15729	162	26	future	future	ADJ
crl-15729	162	27	behavior	behavior	NOUN
crl-15729	162	28	and	and	CCONJ
crl-15729	162	29	thus	thus	ADV
crl-15729	162	30	improve	improve	VERB
crl-15729	162	31	human	human	ADJ
crl-15729	162	32	management	management	NOUN
crl-15729	162	33	of	of	ADP
crl-15729	162	34	performance	performance	NOUN
crl-15729	162	35	.	.	PUNCT
crl-15729	163	1	because	because	SCONJ
crl-15729	163	2	libqual+	libqual+	PRON
crl-15729	163	3	™	™	PROPN
crl-15729	163	4	is	be	AUX
crl-15729	163	5	designed	design	VERB
crl-15729	163	6	as	as	ADP
crl-15729	163	7	a	a	DET
crl-15729	163	8	tool	tool	NOUN
crl-15729	163	9	to	to	PART
crl-15729	163	10	measure	measure	VERB
crl-15729	163	11	library	library	NOUN
crl-15729	163	12	service	service	NOUN
crl-15729	163	13	quality	quality	NOUN
crl-15729	163	14	using	use	VERB
crl-15729	163	15	the	the	DET
crl-15729	163	16	gap	gap	NOUN
crl-15729	163	17	theory	theory	NOUN
crl-15729	163	18	,	,	PUNCT
crl-15729	163	19	a	a	DET
crl-15729	163	20	research	research	NOUN
crl-15729	163	21	model	model	NOUN
crl-15729	163	22	needs	need	VERB
crl-15729	163	23	to	to	PART
crl-15729	163	24	present	present	VERB
crl-15729	163	25	propositions	proposition	NOUN
crl-15729	163	26	and	and	CCONJ
crl-15729	163	27	hypothesize	hypothesize	ADJ
crl-15729	163	28	paths	path	NOUN
crl-15729	163	29	that	that	PRON
crl-15729	163	30	identify	identify	VERB
crl-15729	163	31	the	the	DET
crl-15729	163	32	determinants	determinant	NOUN
crl-15729	163	33	of	of	ADP
crl-15729	163	34	the	the	DET
crl-15729	163	35	library	library	NOUN
crl-15729	163	36	service	service	NOUN
crl-15729	163	37	quality	quality	NOUN
crl-15729	163	38	perception	perception	NOUN
crl-15729	163	39	.	.	PUNCT
crl-15729	164	1	when	when	SCONJ
crl-15729	164	2	the	the	DET
crl-15729	164	3	framework	framework	NOUN
crl-15729	164	4	is	be	AUX
crl-15729	164	5	established	establish	VERB
crl-15729	164	6	,	,	PUNCT
crl-15729	164	7	the	the	DET
crl-15729	164	8	data	datum	NOUN
crl-15729	164	9	collected	collect	VERB
crl-15729	164	10	will	will	AUX
crl-15729	164	11	be	be	AUX
crl-15729	164	12	used	use	VERB
crl-15729	164	13	to	to	PART
crl-15729	164	14	test	test	VERB
crl-15729	164	15	whether	whether	SCONJ
crl-15729	164	16	the	the	DET
crl-15729	164	17	propositions	proposition	NOUN
crl-15729	164	18	should	should	AUX
crl-15729	164	19	be	be	AUX
crl-15729	164	20	accepted	accept	VERB
crl-15729	164	21	or	or	CCONJ
crl-15729	164	22	rejected	reject	VERB
crl-15729	164	23	.	.	PUNCT
crl-15729	165	1	because	because	SCONJ
crl-15729	165	2	libqual+	libqual+	PRON
crl-15729	165	3	™	™	PROPN
crl-15729	165	4	has	have	AUX
crl-15729	165	5	been	be	AUX
crl-15729	165	6	used	use	VERB
crl-15729	165	7	as	as	ADP
crl-15729	165	8	a	a	DET
crl-15729	165	9	standard	standard	ADJ
crl-15729	165	10	tool	tool	NOUN
crl-15729	165	11	in	in	ADP
crl-15729	165	12	library	library	NOUN
crl-15729	165	13	assessment	assessment	NOUN
crl-15729	165	14	activities	activity	NOUN
crl-15729	165	15	,	,	PUNCT
crl-15729	165	16	repeated	repeat	VERB
crl-15729	165	17	findings	finding	NOUN
crl-15729	165	18	can	can	AUX
crl-15729	165	19	be	be	AUX
crl-15729	165	20	used	use	VERB
crl-15729	165	21	to	to	PART
crl-15729	165	22	confirm	confirm	VERB
crl-15729	165	23	and	and	CCONJ
crl-15729	165	24	purify	purify	VERB
crl-15729	165	25	the	the	DET
crl-15729	165	26	libqual+	libqual+	NOUN
crl-15729	165	27	™	™	PROPN
crl-15729	165	28	model	model	NOUN
crl-15729	165	29	.	.	PUNCT
crl-15729	166	1	research	research	NOUN
crl-15729	166	2	findings	finding	NOUN
crl-15729	166	3	from	from	ADP
crl-15729	166	4	disconfirmation	disconfirmation	NOUN
crl-15729	166	5	and	and	CCONJ
crl-15729	166	6	servqual	servqual	ADJ
crl-15729	166	7	have	have	AUX
crl-15729	166	8	provided	provide	VERB
crl-15729	166	9	a	a	DET
crl-15729	166	10	solid	solid	ADJ
crl-15729	166	11	foundation	foundation	NOUN
crl-15729	166	12	to	to	PART
crl-15729	166	13	tighten	tighten	VERB
crl-15729	166	14	up	up	ADP
crl-15729	166	15	the	the	DET
crl-15729	166	16	libqual+	libqual+	NOUN
crl-15729	166	17	™	™	PROPN
crl-15729	166	18	model	model	NOUN
crl-15729	166	19	.	.	PUNCT
crl-15729	167	1	clarify	clarify	VERB
crl-15729	167	2	constructs	construct	NOUN
crl-15729	167	3	applying	apply	VERB
crl-15729	167	4	servqual	servqual	ADJ
crl-15729	167	5	measures	measure	NOUN
crl-15729	167	6	to	to	PART
crl-15729	167	7	assess	assess	VERB
crl-15729	167	8	library	library	NOUN
crl-15729	167	9	service	service	NOUN
crl-15729	167	10	quality	quality	NOUN
crl-15729	167	11	,	,	PUNCT
crl-15729	167	12	the	the	DET
crl-15729	167	13	ambiguity	ambiguity	NOUN
crl-15729	167	14	of	of	ADP
crl-15729	167	15	“	"	PUNCT
crl-15729	167	16	gaps	gap	NOUN
crl-15729	167	17	”	"	PUNCT
crl-15729	167	18	in	in	ADP
crl-15729	167	19	libqual+	libqual+	PRON
crl-15729	167	20	™	™	NUM
crl-15729	167	21	needs	need	NOUN
crl-15729	167	22	to	to	PART
crl-15729	167	23	be	be	AUX
crl-15729	167	24	eliminated	eliminate	VERB
crl-15729	167	25	.	.	PUNCT
crl-15729	168	1	reconceptualizing	reconceptualize	VERB
crl-15729	168	2	“	"	PUNCT
crl-15729	168	3	gaps	gap	NOUN
crl-15729	168	4	”	"	PUNCT
crl-15729	168	5	as	as	ADP
crl-15729	168	6	the	the	DET
crl-15729	168	7	properties	property	NOUN
crl-15729	168	8	of	of	ADP
crl-15729	168	9	each	each	DET
crl-15729	168	10	construct	construct	NOUN
crl-15729	168	11	must	must	AUX
crl-15729	168	12	be	be	AUX
crl-15729	168	13	clearly	clearly	ADV
crl-15729	168	14	identifiable	identifiable	ADJ
crl-15729	168	15	based	base	VERB
crl-15729	168	16	on	on	ADP
crl-15729	168	17	existing	exist	VERB
crl-15729	168	18	research	research	NOUN
crl-15729	168	19	in	in	ADP
crl-15729	168	20	marketing	marketing	NOUN
crl-15729	168	21	and	and	CCONJ
crl-15729	168	22	service	service	NOUN
crl-15729	168	23	quality	quality	NOUN
crl-15729	168	24	research	research	NOUN
crl-15729	168	25	in	in	ADP
crl-15729	168	26	particular	particular	ADJ
crl-15729	168	27	.	.	PUNCT
crl-15729	169	1	both	both	DET
crl-15729	169	2	expectations	expectation	NOUN
crl-15729	169	3	and	and	CCONJ
crl-15729	169	4	needs	need	NOUN
crl-15729	169	5	should	should	AUX
crl-15729	169	6	be	be	AUX
crl-15729	169	7	considered	consider	VERB
crl-15729	169	8	and	and	CCONJ
crl-15729	169	9	specified	specify	VERB
crl-15729	169	10	as	as	ADP
crl-15729	169	11	alternative	alternative	ADJ
crl-15729	169	12	comparison	comparison	NOUN
crl-15729	169	13	standards	standard	NOUN
crl-15729	169	14	in	in	ADP
crl-15729	169	15	library	library	NOUN
crl-15729	169	16	service	service	NOUN
crl-15729	169	17	consumption	consumption	NOUN
crl-15729	169	18	situations	situation	NOUN
crl-15729	169	19	.	.	PUNCT
crl-15729	170	1	because	because	SCONJ
crl-15729	170	2	many	many	ADJ
crl-15729	170	3	marketers	marketer	NOUN
crl-15729	170	4	define	define	VERB
crl-15729	170	5	expectations	expectation	NOUN
crl-15729	170	6	as	as	SCONJ
crl-15729	170	7	what	what	PRON
crl-15729	170	8	consumers	consumer	NOUN
crl-15729	170	9	believe	believe	VERB
crl-15729	170	10	they	they	PRON
crl-15729	170	11	should	should	AUX
crl-15729	170	12	and	and	CCONJ
crl-15729	170	13	will	will	AUX
crl-15729	170	14	receive	receive	VERB
crl-15729	170	15	,	,	PUNCT
crl-15729	170	16	needs	need	NOUN
crl-15729	170	17	are	be	AUX
crl-15729	170	18	what	what	PRON
crl-15729	170	19	consumers	consumer	NOUN
crl-15729	170	20	want	want	VERB
crl-15729	170	21	or	or	CCONJ
crl-15729	170	22	wish	wish	VERB
crl-15729	170	23	to	to	PART
crl-15729	170	24	receive	receive	VERB
crl-15729	170	25	.	.	PUNCT
crl-15729	170	26	including	include	VERB
crl-15729	170	27	user	user	NOUN
crl-15729	170	28	needs	need	NOUN
crl-15729	170	29	as	as	ADP
crl-15729	170	30	one	one	NUM
crl-15729	170	31	component	component	NOUN
crl-15729	170	32	in	in	ADP
crl-15729	170	33	a	a	DET
crl-15729	170	34	library	library	NOUN
crl-15729	170	35	service	service	NOUN
crl-15729	170	36	quality	quality	NOUN
crl-15729	170	37	research	research	NOUN
crl-15729	170	38	model	model	NOUN
crl-15729	170	39	is	be	AUX
crl-15729	170	40	especially	especially	ADV
crl-15729	170	41	important	important	ADJ
crl-15729	170	42	because	because	SCONJ
crl-15729	170	43	traditional	traditional	ADJ
crl-15729	170	44	library	library	NOUN
crl-15729	170	45	research	research	NOUN
crl-15729	170	46	and	and	CCONJ
crl-15729	170	47	current	current	ADJ
crl-15729	170	48	library	library	NOUN
crl-15729	170	49	management	management	NOUN
crl-15729	170	50	practice	practice	NOUN
crl-15729	170	51	o	o	NOUN
crl-15729	170	52	en	en	ADV
crl-15729	170	53	view	view	VERB
crl-15729	170	54	the	the	DET
crl-15729	170	55	needs	need	NOUN
crl-15729	170	56	of	of	ADP
crl-15729	170	57	library	library	NOUN
crl-15729	170	58	users	user	NOUN
crl-15729	170	59	as	as	ADP
crl-15729	170	60	the	the	DET
crl-15729	170	61	justifications	justification	NOUN
crl-15729	170	62	for	for	ADP
crl-15729	170	63	the	the	DET
crl-15729	170	64	existence	existence	NOUN
crl-15729	170	65	of	of	ADP
crl-15729	170	66	certain	certain	ADJ
crl-15729	170	67	services	service	NOUN
crl-15729	170	68	,	,	PUNCT
crl-15729	170	69	as	as	ADV
crl-15729	170	70	well	well	ADV
crl-15729	170	71	as	as	ADP
crl-15729	170	72	determinants	determinant	NOUN
crl-15729	170	73	for	for	ADP
crl-15729	170	74	future	future	ADJ
crl-15729	170	75	creation	creation	NOUN
crl-15729	170	76	and/or	and/or	CCONJ
crl-15729	170	77	improvement	improvement	NOUN
crl-15729	170	78	of	of	ADP
crl-15729	170	79	services	service	NOUN
crl-15729	170	80	.	.	PUNCT
crl-15729	171	1	redefine	redefine	VERB
crl-15729	171	2	the	the	DET
crl-15729	171	3	scales	scale	NOUN
crl-15729	171	4	the	the	DET
crl-15729	171	5	literature	literature	NOUN
crl-15729	171	6	review	review	NOUN
crl-15729	171	7	and	and	CCONJ
crl-15729	171	8	the	the	DET
crl-15729	171	9	discussions	discussion	NOUN
crl-15729	171	10	presented	present	VERB
crl-15729	171	11	in	in	ADP
crl-15729	171	12	this	this	DET
crl-15729	171	13	paper	paper	NOUN
crl-15729	171	14	suggest	suggest	VERB
crl-15729	171	15	that	that	SCONJ
crl-15729	171	16	library	library	NOUN
crl-15729	171	17	services	service	NOUN
crl-15729	171	18	include	include	VERB
crl-15729	171	19	two	two	NUM
crl-15729	171	20	distinct	distinct	ADJ
crl-15729	171	21	components	component	NOUN
crl-15729	171	22	:	:	PUNCT
crl-15729	171	23	the	the	DET
crl-15729	171	24	information	information	NOUN
crl-15729	171	25	product	product	NOUN
crl-15729	171	26	(	(	PUNCT
crl-15729	171	27	i.e.	i.e.	X
crl-15729	171	28	,	,	PUNCT
crl-15729	171	29	the	the	DET
crl-15729	171	30	content	content	NOUN
crl-15729	171	31	and	and	CCONJ
crl-15729	171	32	quality	quality	NOUN
crl-15729	171	33	of	of	ADP
crl-15729	171	34	the	the	DET
crl-15729	171	35	information	information	NOUN
crl-15729	171	36	)	)	PUNCT
crl-15729	171	37	and	and	CCONJ
crl-15729	171	38	the	the	DET
crl-15729	171	39	service	service	NOUN
crl-15729	171	40	components	component	NOUN
crl-15729	171	41	(	(	PUNCT
crl-15729	171	42	including	include	VERB
crl-15729	171	43	the	the	DET
crl-15729	171	44	facilities	facility	NOUN
crl-15729	171	45	and	and	CCONJ
crl-15729	171	46	the	the	DET
crl-15729	171	47	computerized	computerized	ADJ
crl-15729	171	48	and	and	CCONJ
crl-15729	171	49	human	human	ADJ
crl-15729	171	50	assistance	assistance	NOUN
crl-15729	171	51	that	that	PRON
crl-15729	171	52	deliver	deliver	VERB
crl-15729	171	53	the	the	DET
crl-15729	171	54	information	information	NOUN
crl-15729	171	55	product	product	NOUN
crl-15729	171	56	to	to	ADP
crl-15729	171	57	its	its	PRON
crl-15729	171	58	users).35	users).35	NOUN
crl-15729	171	59	because	because	SCONJ
crl-15729	171	60	servqual	servqual	ADJ
crl-15729	171	61	specifies	specifie	NOUN
crl-15729	171	62	“	"	PUNCT
crl-15729	171	63	tangibles	tangible	NOUN
crl-15729	171	64	”	"	PUNCT
crl-15729	171	65	and	and	CCONJ
crl-15729	171	66	“	"	PUNCT
crl-15729	171	67	intangibles	intangible	NOUN
crl-15729	171	68	”	"	PUNCT
crl-15729	171	69	as	as	ADP
crl-15729	171	70	two	two	NUM
crl-15729	171	71	major	major	ADJ
crl-15729	171	72	components	component	NOUN
crl-15729	171	73	when	when	SCONJ
crl-15729	171	74	measuring	measure	VERB
crl-15729	171	75	the	the	DET
crl-15729	171	76	quality	quality	NOUN
crl-15729	171	77	of	of	ADP
crl-15729	171	78	many	many	ADJ
crl-15729	171	79	types	type	NOUN
crl-15729	171	80	of	of	ADP
crl-15729	171	81	services	service	NOUN
crl-15729	171	82	,	,	PUNCT
crl-15729	171	83	the	the	DET
crl-15729	171	84	measures	measure	NOUN
crl-15729	171	85	for	for	ADP
crl-15729	171	86	information	information	NOUN
crl-15729	171	87	services	service	NOUN
crl-15729	171	88	should	should	AUX
crl-15729	171	89	address	address	VERB
crl-15729	171	90	similarity	similarity	NOUN
crl-15729	171	91	and	and	CCONJ
crl-15729	171	92	uniqueness	uniqueness	NOUN
crl-15729	171	93	in	in	ADP
crl-15729	171	94	an	an	DET
crl-15729	171	95	http	http	NOUN
crl-15729	171	96	:	:	PUNCT
crl-15729	171	97	users).35	users).35	VERB
crl-15729	171	98	a	a	DET
crl-15729	171	99	theory	theory	NOUN
crl-15729	171	100	-	-	PUNCT
crl-15729	171	101	guided	guide	VERB
crl-15729	171	102	approach	approach	NOUN
crl-15729	171	103	to	to	ADP
crl-15729	171	104	library	library	NOUN
crl-15729	171	105	services	service	NOUN
crl-15729	171	106	assessment	assessment	NOUN
crl-15729	171	107	275	275	NUM
crl-15729	171	108	information	information	NOUN
crl-15729	171	109	consumption	consumption	NOUN
crl-15729	171	110	situation	situation	NOUN
crl-15729	171	111	.	.	PUNCT
crl-15729	172	1	research	research	NOUN
crl-15729	172	2	on	on	ADP
crl-15729	172	3	products	product	NOUN
crl-15729	172	4	bundled	bundle	VERB
crl-15729	172	5	with	with	ADP
crl-15729	172	6	services	service	NOUN
crl-15729	172	7	in	in	ADP
crl-15729	172	8	a	a	DET
crl-15729	172	9	way	way	NOUN
crl-15729	172	10	similar	similar	ADJ
crl-15729	172	11	to	to	ADP
crl-15729	172	12	information	information	NOUN
crl-15729	172	13	consumption	consumption	NOUN
crl-15729	172	14	can	can	AUX
crl-15729	172	15	be	be	AUX
crl-15729	172	16	found	find	VERB
crl-15729	172	17	in	in	ADP
crl-15729	172	18	current	current	ADJ
crl-15729	172	19	literature	literature	NOUN
crl-15729	172	20	.	.	PUNCT
crl-15729	173	1	for	for	ADP
crl-15729	173	2	example	example	NOUN
crl-15729	173	3	,	,	PUNCT
crl-15729	173	4	the	the	DET
crl-15729	173	5	product	product	NOUN
crl-15729	173	6	of	of	ADP
crl-15729	173	7	a	a	DET
crl-15729	173	8	restaurant	restaurant	NOUN
crl-15729	173	9	is	be	AUX
crl-15729	173	10	its	its	PRON
crl-15729	173	11	food	food	NOUN
crl-15729	173	12	.	.	PUNCT
crl-15729	174	1	however	however	ADV
crl-15729	174	2	,	,	PUNCT
crl-15729	174	3	the	the	DET
crl-15729	174	4	customer	customer	NOUN
crl-15729	174	5	’s	’s	NOUN
crl-15729	174	6	perception	perception	NOUN
crl-15729	174	7	of	of	ADP
crl-15729	174	8	the	the	DET
crl-15729	174	9	service	service	NOUN
crl-15729	174	10	quality	quality	NOUN
crl-15729	174	11	of	of	ADP
crl-15729	174	12	the	the	DET
crl-15729	174	13	restaurant	restaurant	NOUN
crl-15729	174	14	is	be	AUX
crl-15729	174	15	not	not	PART
crl-15729	174	16	based	base	VERB
crl-15729	174	17	solely	solely	ADV
crl-15729	174	18	on	on	ADP
crl-15729	174	19	the	the	DET
crl-15729	174	20	quality	quality	NOUN
crl-15729	174	21	of	of	ADP
crl-15729	174	22	its	its	PRON
crl-15729	174	23	food	food	NOUN
crl-15729	174	24	but	but	CCONJ
crl-15729	174	25	also	also	ADV
crl-15729	174	26	on	on	ADP
crl-15729	174	27	the	the	DET
crl-15729	174	28	accompanying	accompany	VERB
crl-15729	174	29	services	service	NOUN
crl-15729	174	30	,	,	PUNCT
crl-15729	174	31	such	such	ADJ
crl-15729	174	32	as	as	ADP
crl-15729	174	33	the	the	DET
crl-15729	174	34	speed	speed	NOUN
crl-15729	174	35	of	of	ADP
crl-15729	174	36	the	the	DET
crl-15729	174	37	service	service	NOUN
crl-15729	174	38	,	,	PUNCT
crl-15729	174	39	décor	décor	NOUN
crl-15729	174	40	of	of	ADP
crl-15729	174	41	the	the	DET
crl-15729	174	42	restaurant	restaurant	NOUN
crl-15729	174	43	,	,	PUNCT
crl-15729	174	44	friendliness	friendliness	NOUN
crl-15729	174	45	of	of	ADP
crl-15729	174	46	the	the	DET
crl-15729	174	47	staff	staff	NOUN
crl-15729	174	48	,	,	PUNCT
crl-15729	174	49	and	and	CCONJ
crl-15729	174	50	son	son	NOUN
crl-15729	174	51	on.36	on.36	PROPN
crl-15729	174	52	on	on	ADP
crl-15729	174	53	the	the	DET
crl-15729	174	54	other	other	ADJ
crl-15729	174	55	hand	hand	NOUN
crl-15729	174	56	,	,	PUNCT
crl-15729	174	57	the	the	DET
crl-15729	174	58	uniqueness	uniqueness	NOUN
crl-15729	174	59	of	of	ADP
crl-15729	174	60	library	library	NOUN
crl-15729	174	61	service	service	NOUN
crl-15729	174	62	measurement	measurement	NOUN
crl-15729	174	63	features	feature	NOUN
crl-15729	174	64	is	be	AUX
crl-15729	174	65	that	that	SCONJ
crl-15729	174	66	neither	neither	CCONJ
crl-15729	174	67	the	the	DET
crl-15729	174	68	information	information	NOUN
crl-15729	174	69	product	product	NOUN
crl-15729	174	70	nor	nor	CCONJ
crl-15729	174	71	its	its	PRON
crl-15729	174	72	delivery	delivery	NOUN
crl-15729	174	73	services	service	NOUN
crl-15729	174	74	can	can	AUX
crl-15729	174	75	be	be	AUX
crl-15729	174	76	clearly	clearly	ADV
crl-15729	174	77	classified	classify	VERB
crl-15729	174	78	as	as	ADP
crl-15729	174	79	either	either	CCONJ
crl-15729	174	80	“	"	PUNCT
crl-15729	174	81	tangibles	tangible	NOUN
crl-15729	174	82	”	"	PUNCT
crl-15729	174	83	or	or	CCONJ
crl-15729	174	84	“	"	PUNCT
crl-15729	174	85	intangibles	intangible	NOUN
crl-15729	174	86	.	.	PUNCT
crl-15729	174	87	”	"	PUNCT
crl-15729	175	1	the	the	DET
crl-15729	175	2	conceptualization	conceptualization	NOUN
crl-15729	175	3	of	of	ADP
crl-15729	175	4	library	library	NOUN
crl-15729	175	5	service	service	NOUN
crl-15729	175	6	as	as	ADP
crl-15729	175	7	comprising	comprise	VERB
crl-15729	175	8	two	two	NUM
crl-15729	175	9	distinct	distinct	ADJ
crl-15729	175	10	components	component	NOUN
crl-15729	175	11	can	can	AUX
crl-15729	175	12	provide	provide	VERB
crl-15729	175	13	more	more	ADV
crl-15729	175	14	reasonable	reasonable	ADJ
crl-15729	175	15	interpretations	interpretation	NOUN
crl-15729	175	16	as	as	ADP
crl-15729	175	17	to	to	ADP
crl-15729	175	18	why	why	SCONJ
crl-15729	175	19	“	"	PUNCT
crl-15729	175	20	print	print	NOUN
crl-15729	175	21	/	/	SYM
crl-15729	175	22	electronic	electronic	ADJ
crl-15729	175	23	journal	journal	NOUN
crl-15729	175	24	collections	collection	NOUN
crl-15729	175	25	(	(	PUNCT
crl-15729	175	26	ai-1	ai-1	ADV
crl-15729	175	27	)	)	PUNCT
crl-15729	175	28	,	,	PUNCT
crl-15729	175	29	”	"	PUNCT
crl-15729	175	30	“	"	PUNCT
crl-15729	175	31	the	the	DET
crl-15729	175	32	printed	print	VERB
crl-15729	175	33	library	library	NOUN
crl-15729	175	34	materials	material	NOUN
crl-15729	175	35	(	(	PUNCT
crl-15729	175	36	ai-3	ai-3	X
crl-15729	175	37	)	)	PUNCT
crl-15729	175	38	,	,	PUNCT
crl-15729	175	39	”	"	PUNCT
crl-15729	175	40	and	and	CCONJ
crl-15729	175	41	“	"	PUNCT
crl-15729	175	42	the	the	DET
crl-15729	175	43	electronic	electronic	ADJ
crl-15729	175	44	information	information	NOUN
crl-15729	175	45	resources	resource	NOUN
crl-15729	175	46	(	(	PUNCT
crl-15729	175	47	ai-4	ai-4	ADV
crl-15729	175	48	)	)	PUNCT
crl-15729	175	49	”	"	PUNCT
crl-15729	175	50	do	do	AUX
crl-15729	175	51	not	not	PART
crl-15729	175	52	fit	fit	VERB
crl-15729	175	53	well	well	ADV
crl-15729	175	54	in	in	ADP
crl-15729	175	55	data	datum	NOUN
crl-15729	175	56	analysis	analysis	NOUN
crl-15729	175	57	with	with	ADP
crl-15729	175	58	the	the	DET
crl-15729	175	59	two	two	NUM
crl-15729	175	60	other	other	ADJ
crl-15729	175	61	items	item	NOUN
crl-15729	175	62	in	in	ADP
crl-15729	175	63	that	that	DET
crl-15729	175	64	dimension	dimension	NOUN
crl-15729	175	65	(	(	PUNCT
crl-15729	175	66	ai	ai	VERB
crl-15729	175	67	):	):	PUNCT
crl-15729	175	68	“	"	PUNCT
crl-15729	175	69	convenient	convenient	ADJ
crl-15729	175	70	service	service	NOUN
crl-15729	175	71	hours	hour	NOUN
crl-15729	175	72	(	(	PUNCT
crl-15729	175	73	ai-2	ai-2	PRON
crl-15729	175	74	)	)	PUNCT
crl-15729	175	75	”	"	PUNCT
crl-15729	175	76	and	and	CCONJ
crl-15729	175	77	“	"	PUNCT
crl-15729	175	78	timely	timely	ADJ
crl-15729	175	79	document	document	NOUN
crl-15729	175	80	delivery	delivery	NOUN
crl-15729	175	81	(	(	PUNCT
crl-15729	175	82	ai-5	ai-5	X
crl-15729	175	83	)	)	PUNCT
crl-15729	175	84	”	"	PUNCT
crl-15729	175	85	because	because	SCONJ
crl-15729	175	86	the	the	DET
crl-15729	175	87	former	former	ADJ
crl-15729	175	88	three	three	NUM
crl-15729	175	89	items	item	NOUN
crl-15729	175	90	represent	represent	VERB
crl-15729	175	91	the	the	DET
crl-15729	175	92	information	information	NOUN
crl-15729	175	93	product	product	NOUN
crl-15729	175	94	and	and	CCONJ
crl-15729	175	95	the	the	DET
crl-15729	175	96	la	la	ADV
crl-15729	175	97	er	er	INTJ
crl-15729	175	98	two	two	NUM
crl-15729	175	99	represent	represent	VERB
crl-15729	175	100	the	the	DET
crl-15729	175	101	services	service	NOUN
crl-15729	175	102	by	by	ADP
crl-15729	175	103	which	which	PRON
crl-15729	175	104	the	the	DET
crl-15729	175	105	information	information	NOUN
crl-15729	175	106	product	product	NOUN
crl-15729	175	107	can	can	AUX
crl-15729	175	108	be	be	AUX
crl-15729	175	109	a	a	DET
crl-15729	175	110	ained	ained	ADJ
crl-15729	175	111	.	.	PUNCT
crl-15729	176	1	conclusion	conclusion	VERB
crl-15729	176	2	the	the	DET
crl-15729	176	3	purpose	purpose	NOUN
crl-15729	176	4	of	of	ADP
crl-15729	176	5	this	this	DET
crl-15729	176	6	paper	paper	NOUN
crl-15729	176	7	is	be	AUX
crl-15729	176	8	to	to	PART
crl-15729	176	9	provide	provide	VERB
crl-15729	176	10	an	an	DET
crl-15729	176	11	overview	overview	NOUN
crl-15729	176	12	of	of	ADP
crl-15729	176	13	library	library	NOUN
crl-15729	176	14	service	service	NOUN
crl-15729	176	15	assessment	assessment	NOUN
crl-15729	176	16	practices	practice	NOUN
crl-15729	176	17	,	,	PUNCT
crl-15729	176	18	an	an	DET
crl-15729	176	19	examination	examination	NOUN
crl-15729	176	20	of	of	ADP
crl-15729	176	21	the	the	DET
crl-15729	176	22	lis	lis	ADJ
crl-15729	176	23	research	research	NOUN
crl-15729	176	24	model	model	NOUN
crl-15729	176	25	development	development	NOUN
crl-15729	176	26	,	,	PUNCT
crl-15729	176	27	and	and	CCONJ
crl-15729	176	28	analysis	analysis	NOUN
crl-15729	176	29	of	of	ADP
crl-15729	176	30	the	the	DET
crl-15729	176	31	measures	measure	NOUN
crl-15729	176	32	applied	apply	VERB
crl-15729	176	33	in	in	ADP
crl-15729	176	34	the	the	DET
crl-15729	176	35	library	library	NOUN
crl-15729	176	36	outcome	outcome	NOUN
crl-15729	176	37	assessment	assessment	NOUN
crl-15729	176	38	activities	activity	NOUN
crl-15729	176	39	.	.	PUNCT
crl-15729	177	1	a	a	DET
crl-15729	177	2	review	review	NOUN
crl-15729	177	3	of	of	ADP
crl-15729	177	4	applications	application	NOUN
crl-15729	177	5	of	of	ADP
crl-15729	177	6	research	research	NOUN
crl-15729	177	7	models	model	NOUN
crl-15729	177	8	for	for	ADP
crl-15729	177	9	measuring	measure	VERB
crl-15729	177	10	service	service	NOUN
crl-15729	177	11	quality	quality	NOUN
crl-15729	177	12	in	in	ADP
crl-15729	177	13	other	other	ADJ
crl-15729	177	14	service	service	NOUN
crl-15729	177	15	industries	industry	NOUN
crl-15729	177	16	has	have	AUX
crl-15729	177	17	lent	lend	VERB
crl-15729	177	18	support	support	NOUN
crl-15729	177	19	for	for	ADP
crl-15729	177	20	the	the	DET
crl-15729	177	21	design	design	NOUN
crl-15729	177	22	of	of	ADP
crl-15729	177	23	measures	measure	NOUN
crl-15729	177	24	for	for	ADP
crl-15729	177	25	library	library	NOUN
crl-15729	177	26	service	service	NOUN
crl-15729	177	27	quality	quality	NOUN
crl-15729	177	28	.	.	PUNCT
crl-15729	178	1	libqual+	libqual+	PRON
crl-15729	179	1	™	™	PROPN
crl-15729	179	2	,	,	PUNCT
crl-15729	179	3	a	a	DET
crl-15729	179	4	widely	widely	ADV
crl-15729	179	5	recognized	recognize	VERB
crl-15729	179	6	assessment	assessment	NOUN
crl-15729	179	7	tool	tool	NOUN
crl-15729	179	8	in	in	ADP
crl-15729	179	9	libraries	library	NOUN
crl-15729	179	10	,	,	PUNCT
crl-15729	179	11	has	have	AUX
crl-15729	179	12	been	be	AUX
crl-15729	179	13	used	use	VERB
crl-15729	179	14	as	as	ADP
crl-15729	179	15	an	an	DET
crl-15729	179	16	example	example	NOUN
crl-15729	179	17	in	in	ADP
crl-15729	179	18	this	this	DET
crl-15729	179	19	study	study	NOUN
crl-15729	179	20	for	for	ADP
crl-15729	179	21	analysis	analysis	NOUN
crl-15729	179	22	of	of	ADP
crl-15729	179	23	existing	exist	VERB
crl-15729	179	24	library	library	NOUN
crl-15729	179	25	service	service	NOUN
crl-15729	179	26	quality	quality	NOUN
crl-15729	179	27	measures	measure	NOUN
crl-15729	179	28	.	.	PUNCT
crl-15729	180	1	merits	merit	NOUN
crl-15729	180	2	and	and	CCONJ
crl-15729	180	3	limitations	limitation	NOUN
crl-15729	180	4	of	of	ADP
crl-15729	180	5	libqual+	libqual+	PRON
crl-15729	180	6	™	™	PROPN
crl-15729	180	7	have	have	AUX
crl-15729	180	8	been	be	AUX
crl-15729	180	9	investigated	investigate	VERB
crl-15729	180	10	.	.	PUNCT
crl-15729	181	1	both	both	CCONJ
crl-15729	181	2	conceptual	conceptual	ADJ
crl-15729	181	3	and	and	CCONJ
crl-15729	181	4	empirical	empirical	ADJ
crl-15729	181	5	issues	issue	NOUN
crl-15729	181	6	are	be	AUX
crl-15729	181	7	addressed	address	VERB
crl-15729	181	8	.	.	PUNCT
crl-15729	182	1	recommendations	recommendation	NOUN
crl-15729	182	2	are	be	AUX
crl-15729	182	3	offered	offer	VERB
crl-15729	182	4	for	for	ADP
crl-15729	182	5	be	be	AUX
crl-15729	182	6	er	er	INTJ
crl-15729	182	7	development	development	NOUN
crl-15729	182	8	of	of	ADP
crl-15729	182	9	a	a	DET
crl-15729	182	10	research	research	NOUN
crl-15729	182	11	-	-	PUNCT
crl-15729	182	12	guided	guide	VERB
crl-15729	182	13	approach	approach	NOUN
crl-15729	182	14	that	that	PRON
crl-15729	182	15	can	can	AUX
crl-15729	182	16	be	be	AUX
crl-15729	182	17	used	use	VERB
crl-15729	182	18	to	to	PART
crl-15729	182	19	identify	identify	VERB
crl-15729	182	20	refinements	refinement	NOUN
crl-15729	182	21	for	for	ADP
crl-15729	182	22	more	more	ADV
crl-15729	182	23	reliable	reliable	ADJ
crl-15729	182	24	measures	measure	NOUN
crl-15729	182	25	and	and	CCONJ
crl-15729	182	26	to	to	PART
crl-15729	182	27	steer	steer	VERB
crl-15729	182	28	practical	practical	ADJ
crl-15729	182	29	assessment	assessment	NOUN
crl-15729	182	30	activities	activity	NOUN
crl-15729	182	31	in	in	ADP
crl-15729	182	32	libraries	library	NOUN
crl-15729	182	33	.	.	PUNCT
crl-15729	183	1	employing	employ	VERB
crl-15729	183	2	a	a	DET
crl-15729	183	3	research	research	NOUN
crl-15729	183	4	-	-	PUNCT
crl-15729	183	5	guided	guide	VERB
crl-15729	183	6	approach	approach	NOUN
crl-15729	183	7	allows	allow	VERB
crl-15729	183	8	libraries	library	NOUN
crl-15729	183	9	to	to	PART
crl-15729	183	10	evaluate	evaluate	VERB
crl-15729	183	11	their	their	PRON
crl-15729	183	12	services	service	NOUN
crl-15729	183	13	systematically	systematically	ADV
crl-15729	183	14	,	,	PUNCT
crl-15729	183	15	identify	identify	VERB
crl-15729	183	16	any	any	DET
crl-15729	183	17	areas	area	NOUN
crl-15729	183	18	for	for	ADP
crl-15729	183	19	improvement	improvement	NOUN
crl-15729	183	20	effectively	effectively	ADV
crl-15729	183	21	,	,	PUNCT
crl-15729	183	22	and	and	CCONJ
crl-15729	183	23	thus	thus	ADV
crl-15729	183	24	manage	manage	VERB
crl-15729	183	25	their	their	PRON
crl-15729	183	26	daily	daily	ADJ
crl-15729	183	27	operations	operation	NOUN
crl-15729	183	28	successfully	successfully	ADV
crl-15729	183	29	.	.	PUNCT
crl-15729	184	1	notes	note	NOUN
crl-15729	184	2	1	1	NUM
crl-15729	184	3	.	.	PUNCT
crl-15729	184	4	peter	peter	PROPN
crl-15729	184	5	hernon	hernon	PROPN
crl-15729	184	6	,	,	PUNCT
crl-15729	184	7	“	"	PUNCT
crl-15729	184	8	quality	quality	NOUN
crl-15729	184	9	:	:	PUNCT
crl-15729	184	10	new	new	ADJ
crl-15729	184	11	directions	direction	NOUN
crl-15729	184	12	in	in	ADP
crl-15729	184	13	research	research	NOUN
crl-15729	184	14	,	,	PUNCT
crl-15729	184	15	”	"	PUNCT
crl-15729	184	16	journal	journal	NOUN
crl-15729	184	17	of	of	ADP
crl-15729	184	18	academic	academic	ADJ
crl-15729	184	19	librarianship	librarianship	NOUN
crl-15729	184	20	28	28	NUM
crl-15729	184	21	(	(	PUNCT
crl-15729	184	22	2002	2002	NUM
crl-15729	184	23	):	):	PUNCT
crl-15729	184	24	224–31	224–31	PROPN
crl-15729	184	25	.	.	PUNCT
crl-15729	185	1	2	2	X
crl-15729	185	2	.	.	X
crl-15729	185	3	j.	j.	PROPN
crl-15729	185	4	m.	m.	PROPN
crl-15729	185	5	bri	bri	PROPN
crl-15729	185	6	ain	ain	PROPN
crl-15729	185	7	,	,	PUNCT
crl-15729	185	8	“	"	PUNCT
crl-15729	185	9	pitfalls	pitfall	NOUN
crl-15729	185	10	of	of	ADP
crl-15729	185	11	user	user	NOUN
crl-15729	185	12	research	research	NOUN
crl-15729	185	13	,	,	PUNCT
crl-15729	185	14	and	and	CCONJ
crl-15729	185	15	some	some	DET
crl-15729	185	16	neglected	neglect	VERB
crl-15729	185	17	areas	area	NOUN
crl-15729	185	18	,	,	PUNCT
crl-15729	185	19	”	"	PUNCT
crl-15729	185	20	social	social	ADJ
crl-15729	185	21	science	science	NOUN
crl-15729	185	22	information	information	NOUN
crl-15729	185	23	studies	study	NOUN
crl-15729	185	24	2	2	NUM
crl-15729	185	25	(	(	PUNCT
crl-15729	185	26	1982	1982	NUM
crl-15729	185	27	):	):	SYM
crl-15729	185	28	139–48	139–48	NUM
crl-15729	185	29	.	.	PUNCT
crl-15729	186	1	3	3	X
crl-15729	186	2	.	.	X
crl-15729	186	3	xi	xi	PROPN
crl-15729	186	4	shi	shi	PROPN
crl-15729	186	5	,	,	PUNCT
crl-15729	186	6	“	"	PUNCT
crl-15729	186	7	an	an	DET
crl-15729	186	8	examination	examination	NOUN
crl-15729	186	9	of	of	ADP
crl-15729	186	10	user	user	NOUN
crl-15729	186	11	satisfaction	satisfaction	NOUN
crl-15729	186	12	formation	formation	NOUN
crl-15729	186	13	process	process	NOUN
crl-15729	186	14	”	"	PUNCT
crl-15729	186	15	(	(	PUNCT
crl-15729	186	16	ph.d	ph.d	PROPN
crl-15729	186	17	.	.	PUNCT
crl-15729	186	18	dissertation	dissertation	NOUN
crl-15729	186	19	,	,	PUNCT
crl-15729	186	20	stevens	stevens	PROPN
crl-15729	186	21	institute	institute	PROPN
crl-15729	186	22	of	of	ADP
crl-15729	186	23	technology	technology	PROPN
crl-15729	186	24	,	,	PUNCT
crl-15729	186	25	hoboken	hoboken	PROPN
crl-15729	186	26	,	,	PUNCT
crl-15729	186	27	n.j	n.j	PROPN
crl-15729	186	28	.	.	PROPN
crl-15729	186	29	,	,	PUNCT
crl-15729	186	30	2000	2000	NUM
crl-15729	186	31	)	)	PUNCT
crl-15729	186	32	.	.	PUNCT
crl-15729	187	1	4	4	X
crl-15729	187	2	.	.	X
crl-15729	187	3	a&m	a&m	PROPN
crl-15729	187	4	university	university	NOUN
crl-15729	187	5	libraries	library	NOUN
crl-15729	187	6	and	and	CCONJ
crl-15729	187	7	arl	arl	PROPN
crl-15729	187	8	receive	receive	VERB
crl-15729	187	9	nsf	nsf	ADJ
crl-15729	187	10	grant	grant	NOUN
crl-15729	187	11	for	for	ADP
crl-15729	187	12	digital	digital	ADJ
crl-15729	187	13	libraries	library	NOUN
crl-15729	187	14	assessment	assessment	NOUN
crl-15729	187	15	.	.	PUNCT
crl-15729	188	1	available	available	ADJ
crl-15729	188	2	online	online	ADV
crl-15729	188	3	from	from	ADP
crl-15729	188	4	h	h	NOUN
crl-15729	188	5	p://www.arl.org	p://www.arl.org	NOUN
crl-15729	188	6	/	/	SYM
crl-15729	188	7	libqual	libqual	ADJ
crl-15729	188	8	/	/	SYM
crl-15729	188	9	geninfo	geninfo	NOUN
crl-15729	188	10	/	/	SYM
crl-15729	188	11	nsdlpr.html	nsdlpr.html	NUM
crl-15729	188	12	.	.	PUNCT
crl-15729	189	1	[	[	X
crl-15729	189	2	accessed	access	VERB
crl-15729	189	3	20	20	NUM
crl-15729	189	4	october	october	PROPN
crl-15729	189	5	2004	2004	NUM
crl-15729	189	6	]	]	PUNCT
crl-15729	189	7	;	;	PUNCT
crl-15729	189	8	colleen	colleen	PROPN
crl-15729	189	9	cook	cook	PROPN
crl-15729	189	10	,	,	PUNCT
crl-15729	189	11	fred	fred	PROPN
crl-15729	189	12	heath	heath	NOUN
crl-15729	189	13	,	,	PUNCT
crl-15729	189	14	and	and	CCONJ
crl-15729	189	15	bruce	bruce	PROPN
crl-15729	189	16	thompson	thompson	PROPN
crl-15729	189	17	,	,	PUNCT
crl-15729	189	18	“	"	PUNCT
crl-15729	189	19	a	a	DET
crl-15729	189	20	new	new	ADJ
crl-15729	189	21	culture	culture	NOUN
crl-15729	189	22	of	of	ADP
crl-15729	189	23	assessment	assessment	NOUN
crl-15729	189	24	:	:	PUNCT
crl-15729	189	25	preliminary	preliminary	ADJ
crl-15729	189	26	report	report	NOUN
crl-15729	189	27	on	on	ADP
crl-15729	189	28	the	the	DET
crl-15729	189	29	arl	arl	PROPN
crl-15729	189	30	servqual	servqual	ADJ
crl-15729	189	31	survey	survey	NOUN
crl-15729	189	32	,	,	PUNCT
crl-15729	189	33	”	"	PUNCT
crl-15729	189	34	proceeding	proceeding	NOUN
crl-15729	189	35	of	of	ADP
crl-15729	189	36	the	the	DET
crl-15729	189	37	66th	66th	ADJ
crl-15729	189	38	ifla	ifla	PROPN
crl-15729	189	39	council	council	PROPN
crl-15729	189	40	and	and	CCONJ
crl-15729	189	41	general	general	ADJ
crl-15729	189	42	conference	conference	NOUN
crl-15729	189	43	.	.	PUNCT
crl-15729	190	1	available	available	ADJ
crl-15729	190	2	online	online	ADV
crl-15729	190	3	from	from	ADP
crl-15729	190	4	h	h	PROPN
crl-15729	190	5	p://www.ifla.org	p://www.ifla.org	PROPN
crl-15729	190	6	/	/	SYM
crl-15729	190	7	iv	iv	PROPN
crl-15729	190	8	/	/	SYM
crl-15729	190	9	ifla66	ifla66	PROPN
crl-15729	190	10	/	/	SYM
crl-15729	190	11	papers/028	papers/028	NOUN
crl-15729	190	12	-	-	PUNCT
crl-15729	190	13	129e.htm	129e.htm	NOUN
crl-15729	190	14	.	.	PUNCT
crl-15729	191	1	[	[	X
crl-15729	191	2	accessed	access	VERB
crl-15729	191	3	20	20	NUM
crl-15729	191	4	october	october	PROPN
crl-15729	191	5	2004	2004	NUM
crl-15729	191	6	]	]	PUNCT
crl-15729	191	7	;	;	PUNCT
crl-15729	191	8	danuta	danuta	PROPN
crl-15729	191	9	nitecki	nitecki	PROPN
crl-15729	191	10	,	,	PUNCT
crl-15729	191	11	“	"	PUNCT
crl-15729	191	12	servqual	servqual	ADJ
crl-15729	191	13	:	:	PUNCT
crl-15729	191	14	measuring	measure	VERB
crl-15729	191	15	service	service	NOUN
crl-15729	191	16	quality	quality	NOUN
crl-15729	191	17	in	in	ADP
crl-15729	191	18	academic	academic	ADJ
crl-15729	191	19	libraries	library	NOUN
crl-15729	191	20	.	.	PUNCT
crl-15729	191	21	”	"	PUNCT
crl-15729	192	1	available	available	ADJ
crl-15729	192	2	online	online	ADV
crl-15729	192	3	from	from	ADP
crl-15729	192	4	h	h	PROPN
crl-15729	192	5	p://www.arl.org	p://www.arl.org	PROPN
crl-15729	192	6	/	/	SYM
crl-15729	192	7	newsltr/191	newsltr/191	PROPN
crl-15729	192	8	/	/	SYM
crl-15729	192	9	servqual.html	servqual.html	NOUN
crl-15729	192	10	.	.	PUNCT
crl-15729	193	1	[	[	X
crl-15729	193	2	accessed	access	VERB
crl-15729	193	3	20	20	NUM
crl-15729	193	4	october	october	PROPN
crl-15729	193	5	2004	2004	NUM
crl-15729	193	6	]	]	PUNCT
crl-15729	193	7	.	.	PUNCT
crl-15729	194	1	5	5	X
crl-15729	194	2	.	.	X
crl-15729	194	3	a.	a.	NOUN
crl-15729	194	4	parasuraman	parasuraman	PROPN
crl-15729	194	5	,	,	PUNCT
crl-15729	194	6	leonard	leonard	PROPN
crl-15729	194	7	l.	l.	PROPN
crl-15729	194	8	berry	berry	PROPN
crl-15729	194	9	,	,	PUNCT
crl-15729	194	10	and	and	CCONJ
crl-15729	194	11	valarie	valarie	PROPN
crl-15729	194	12	a.	a.	PROPN
crl-15729	194	13	zeithaml	zeithaml	PROPN
crl-15729	194	14	,	,	PUNCT
crl-15729	194	15	“	"	PUNCT
crl-15729	194	16	a	a	DET
crl-15729	194	17	conceptual	conceptual	ADJ
crl-15729	194	18	model	model	NOUN
crl-15729	194	19	of	of	ADP
crl-15729	194	20	service	service	NOUN
crl-15729	194	21	quality	quality	NOUN
crl-15729	194	22	and	and	CCONJ
crl-15729	194	23	its	its	PRON
crl-15729	194	24	implications	implication	NOUN
crl-15729	194	25	for	for	ADP
crl-15729	194	26	future	future	ADJ
crl-15729	194	27	research	research	NOUN
crl-15729	194	28	,	,	PUNCT
crl-15729	194	29	”	"	PUNCT
crl-15729	194	30	journal	journal	NOUN
crl-15729	194	31	of	of	ADP
crl-15729	194	32	marketing	marketing	NOUN
crl-15729	194	33	49(1985	49(1985	NUM
crl-15729	194	34	):	):	PUNCT
crl-15729	194	35	41–50	41–50	NUM
crl-15729	194	36	;	;	PUNCT
crl-15729	194	37	—	—	PUNCT
crl-15729	194	38	—	—	PUNCT
crl-15729	194	39	—	—	PUNCT
crl-15729	194	40	,	,	PUNCT
crl-15729	194	41	“	"	PUNCT
crl-15729	194	42	servqual	servqual	ADJ
crl-15729	194	43	:	:	PUNCT
crl-15729	194	44	a	a	DET
crl-15729	194	45	multiple	multiple	ADJ
crl-15729	194	46	-	-	PUNCT
crl-15729	194	47	item	item	NOUN
crl-15729	194	48	scale	scale	NOUN
crl-15729	194	49	for	for	ADP
crl-15729	194	50	measuring	measure	VERB
crl-15729	194	51	consumer	consumer	NOUN
crl-15729	194	52	perceptions	perception	NOUN
crl-15729	194	53	of	of	ADP
crl-15729	194	54	service	service	NOUN
crl-15729	194	55	quality	quality	NOUN
crl-15729	194	56	,	,	PUNCT
crl-15729	194	57	”	"	PUNCT
crl-15729	194	58	journal	journal	NOUN
crl-15729	194	59	of	of	ADP
crl-15729	194	60	retailing	retailing	NOUN
crl-15729	194	61	64(1988	64(1988	PROPN
crl-15729	194	62	):	):	PUNCT
crl-15729	194	63	12–40	12–40	NUM
crl-15729	194	64	.	.	NUM
crl-15729	194	65	6	6	NUM
crl-15729	194	66	.	.	X
crl-15729	194	67	ruth	ruth	PROPN
crl-15729	194	68	n.	n.	PROPN
crl-15729	194	69	bolton	bolton	PROPN
crl-15729	194	70	and	and	CCONJ
crl-15729	194	71	james	james	PROPN
crl-15729	194	72	h.	h.	PROPN
crl-15729	194	73	drew	drew	PROPN
crl-15729	194	74	,	,	PUNCT
crl-15729	194	75	“	"	PUNCT
crl-15729	194	76	a	a	DET
crl-15729	194	77	multistage	multistage	NOUN
crl-15729	194	78	model	model	NOUN
crl-15729	194	79	of	of	ADP
crl-15729	194	80	customers	customer	NOUN
crl-15729	194	81	’	’	PART
crl-15729	194	82	assessments	assessment	NOUN
crl-15729	194	83	of	of	ADP
crl-15729	194	84	service	service	NOUN
crl-15729	194	85	quality	quality	NOUN
crl-15729	194	86	and	and	CCONJ
crl-15729	194	87	value	value	NOUN
crl-15729	194	88	,	,	PUNCT
crl-15729	194	89	”	"	PUNCT
crl-15729	194	90	journal	journal	NOUN
crl-15729	194	91	of	of	ADP
crl-15729	194	92	consumer	consumer	NOUN
crl-15729	194	93	research	research	NOUN
crl-15729	194	94	17	17	NUM
crl-15729	194	95	(	(	PUNCT
crl-15729	194	96	mar	mar	PROPN
crl-15729	194	97	.	.	PROPN
crl-15729	194	98	1991	1991	NUM
crl-15729	194	99	):	):	PUNCT
crl-15729	194	100	375–84	375–84	NOUN
crl-15729	194	101	;	;	PUNCT
crl-15729	194	102	diane	diane	NOUN
crl-15729	194	103	halstead	halstead	NOUN
crl-15729	194	104	,	,	PUNCT
crl-15729	194	105	david	david	PROPN
crl-15729	194	106	hartman	hartman	PROPN
crl-15729	194	107	,	,	PUNCT
crl-15729	194	108	and	and	CCONJ
crl-15729	194	109	sandra	sandra	PROPN
crl-15729	194	110	l.	l.	PROPN
crl-15729	194	111	schmidt	schmidt	PROPN
crl-15729	194	112	,	,	PUNCT
crl-15729	194	113	“	"	PUNCT
crl-15729	194	114	multisource	multisource	ADJ
crl-15729	194	115	effects	effect	NOUN
crl-15729	194	116	on	on	ADP
crl-15729	194	117	the	the	DET
crl-15729	194	118	satisfaction	satisfaction	NOUN
crl-15729	194	119	formation	formation	NOUN
crl-15729	194	120	276	276	NUM
crl-15729	194	121	college	college	PROPN
crl-15729	194	122	&	&	CCONJ
crl-15729	194	123	research	research	PROPN
crl-15729	194	124	libraries	library	NOUN
crl-15729	194	125	may	may	AUX
crl-15729	194	126	2005	2005	NUM
crl-15729	194	127	process	process	NOUN
crl-15729	194	128	,	,	PUNCT
crl-15729	194	129	”	"	PUNCT
crl-15729	194	130	journal	journal	NOUN
crl-15729	194	131	of	of	ADP
crl-15729	194	132	the	the	DET
crl-15729	194	133	academy	academy	NOUN
crl-15729	194	134	of	of	ADP
crl-15729	194	135	marketing	market	VERB
crl-15729	194	136	science	science	NOUN
crl-15729	194	137	22	22	NUM
crl-15729	194	138	(	(	PUNCT
crl-15729	194	139	spring	spring	NOUN
crl-15729	194	140	1994	1994	NUM
crl-15729	194	141	):	):	PUNCT
crl-15729	194	142	114–29	114–29	PROPN
crl-15729	194	143	;	;	PUNCT
crl-15729	194	144	richard	richard	PROPN
crl-15729	194	145	spreng	spreng	PROPN
crl-15729	194	146	and	and	CCONJ
crl-15729	194	147	thomas	thomas	PROPN
crl-15729	194	148	j.	j.	PROPN
crl-15729	194	149	page	page	PROPN
crl-15729	194	150	jr	jr	PROPN
crl-15729	194	151	.	.	PROPN
crl-15729	194	152	,	,	PUNCT
crl-15729	194	153	“	"	PUNCT
crl-15729	194	154	the	the	DET
crl-15729	194	155	impact	impact	NOUN
crl-15729	194	156	of	of	ADP
crl-15729	194	157	confidence	confidence	NOUN
crl-15729	194	158	in	in	ADP
crl-15729	194	159	expectations	expectation	NOUN
crl-15729	194	160	on	on	ADP
crl-15729	194	161	consumer	consumer	NOUN
crl-15729	194	162	satisfaction	satisfaction	NOUN
crl-15729	194	163	,	,	PUNCT
crl-15729	194	164	”	"	PUNCT
crl-15729	194	165	psychology	psychology	NOUN
crl-15729	194	166	&	&	CCONJ
crl-15729	194	167	marketing	marketing	NOUN
crl-15729	194	168	18	18	NUM
crl-15729	194	169	(	(	PUNCT
crl-15729	194	170	2001	2001	NUM
crl-15729	194	171	):	):	PUNCT
crl-15729	194	172	1187–1205	1187–1205	NUM
crl-15729	194	173	.	.	NUM
crl-15729	194	174	7	7	X
crl-15729	194	175	.	.	PROPN
crl-15729	194	176	richard	richard	PROPN
crl-15729	194	177	l.	l.	PROPN
crl-15729	194	178	oliver	oliver	PROPN
crl-15729	194	179	and	and	CCONJ
crl-15729	194	180	l.	l.	PROPN
crl-15729	194	181	gerald	gerald	PROPN
crl-15729	194	182	,	,	PUNCT
crl-15729	194	183	“	"	PUNCT
crl-15729	194	184	effect	effect	NOUN
crl-15729	194	185	of	of	ADP
crl-15729	194	186	satisfaction	satisfaction	NOUN
crl-15729	194	187	and	and	CCONJ
crl-15729	194	188	its	its	PRON
crl-15729	194	189	antecedents	antecedent	NOUN
crl-15729	194	190	on	on	ADP
crl-15729	194	191	customer	customer	NOUN
crl-15729	194	192	preference	preference	NOUN
crl-15729	194	193	and	and	CCONJ
crl-15729	194	194	intention	intention	NOUN
crl-15729	194	195	,	,	PUNCT
crl-15729	194	196	”	"	PUNCT
crl-15729	194	197	advances	advance	VERB
crl-15729	194	198	in	in	ADP
crl-15729	194	199	consumer	consumer	NOUN
crl-15729	194	200	research	research	NOUN
crl-15729	194	201	8	8	NUM
crl-15729	194	202	(	(	PUNCT
crl-15729	194	203	1981	1981	NUM
crl-15729	194	204	):	):	PUNCT
crl-15729	194	205	88–93	88–93	NUM
crl-15729	194	206	;	;	PUNCT
crl-15729	194	207	r.	r.	PROPN
crl-15729	194	208	l.	l.	PROPN
crl-15729	194	209	oliver	oliver	PROPN
crl-15729	194	210	,	,	PUNCT
crl-15729	194	211	“	"	PUNCT
crl-15729	194	212	cognitive	cognitive	ADJ
crl-15729	194	213	,	,	PUNCT
crl-15729	194	214	affective	affective	ADJ
crl-15729	194	215	and	and	CCONJ
crl-15729	194	216	a	a	DET
crl-15729	194	217	ribute	ribute	NOUN
crl-15729	194	218	bases	basis	NOUN
crl-15729	194	219	of	of	ADP
crl-15729	194	220	the	the	DET
crl-15729	194	221	satisfaction	satisfaction	NOUN
crl-15729	194	222	response	response	NOUN
crl-15729	194	223	,	,	PUNCT
crl-15729	194	224	”	"	PUNCT
crl-15729	194	225	journal	journal	NOUN
crl-15729	194	226	of	of	ADP
crl-15729	194	227	consumer	consumer	NOUN
crl-15729	194	228	research	research	NOUN
crl-15729	194	229	20	20	NUM
crl-15729	194	230	(	(	PUNCT
crl-15729	194	231	dec	dec	PROPN
crl-15729	194	232	.	.	PROPN
crl-15729	194	233	1993	1993	NUM
crl-15729	194	234	):	):	PUNCT
crl-15729	194	235	418–30	418–30	PROPN
crl-15729	194	236	.	.	PUNCT
crl-15729	195	1	8	8	X
crl-15729	195	2	.	.	X
crl-15729	195	3	halstead	halstead	PROPN
crl-15729	195	4	,	,	PUNCT
crl-15729	195	5	hartman	hartman	NOUN
crl-15729	195	6	,	,	PUNCT
crl-15729	195	7	and	and	CCONJ
crl-15729	195	8	schmidt	schmidt	PROPN
crl-15729	195	9	,	,	PUNCT
crl-15729	195	10	“	"	PUNCT
crl-15729	195	11	multisource	multisource	ADJ
crl-15729	195	12	effects	effect	NOUN
crl-15729	195	13	on	on	ADP
crl-15729	195	14	the	the	DET
crl-15729	195	15	satisfaction	satisfaction	NOUN
crl-15729	195	16	formation	formation	NOUN
crl-15729	195	17	process	process	NOUN
crl-15729	195	18	”	"	PUNCT
crl-15729	195	19	;	;	PUNCT
crl-15729	195	20	shi	shi	PROPN
crl-15729	195	21	,	,	PUNCT
crl-15729	195	22	“	"	PUNCT
crl-15729	195	23	an	an	DET
crl-15729	195	24	examination	examination	NOUN
crl-15729	195	25	of	of	ADP
crl-15729	195	26	user	user	NOUN
crl-15729	195	27	satisfaction	satisfaction	NOUN
crl-15729	195	28	formation	formation	NOUN
crl-15729	195	29	process	process	NOUN
crl-15729	195	30	.	.	PUNCT
crl-15729	195	31	”	"	PUNCT
crl-15729	196	1	9	9	NUM
crl-15729	196	2	.	.	PROPN
crl-15729	196	3	parasuraman	parasuraman	PROPN
crl-15729	196	4	,	,	PUNCT
crl-15729	196	5	berry	berry	NOUN
crl-15729	196	6	,	,	PUNCT
crl-15729	196	7	and	and	CCONJ
crl-15729	196	8	zeithaml	zeithaml	VERB
crl-15729	196	9	,	,	PUNCT
crl-15729	196	10	“	"	PUNCT
crl-15729	196	11	a	a	DET
crl-15729	196	12	conceptual	conceptual	ADJ
crl-15729	196	13	model	model	NOUN
crl-15729	196	14	of	of	ADP
crl-15729	196	15	service	service	NOUN
crl-15729	196	16	quality	quality	NOUN
crl-15729	196	17	and	and	CCONJ
crl-15729	196	18	its	its	PRON
crl-15729	196	19	implications	implication	NOUN
crl-15729	196	20	for	for	ADP
crl-15729	196	21	future	future	ADJ
crl-15729	196	22	research	research	NOUN
crl-15729	196	23	.	.	PUNCT
crl-15729	196	24	”	"	PUNCT
crl-15729	197	1	10	10	NUM
crl-15729	197	2	.	.	PUNCT
crl-15729	197	3	xi	xi	PROPN
crl-15729	197	4	shi	shi	PROPN
crl-15729	197	5	,	,	PUNCT
crl-15729	197	6	patricia	patricia	PROPN
crl-15729	197	7	j.	j.	PROPN
crl-15729	197	8	holahan	holahan	PROPN
crl-15729	197	9	,	,	PUNCT
crl-15729	197	10	and	and	CCONJ
crl-15729	197	11	m.	m.	PROPN
crl-15729	197	12	peter	peter	PROPN
crl-15729	197	13	jurkat	jurkat	PROPN
crl-15729	197	14	,	,	PUNCT
crl-15729	197	15	“	"	PUNCT
crl-15729	197	16	satisfaction	satisfaction	NOUN
crl-15729	197	17	formation	formation	NOUN
crl-15729	197	18	processes	process	NOUN
crl-15729	197	19	in	in	ADP
crl-15729	197	20	library	library	NOUN
crl-15729	197	21	users	user	NOUN
crl-15729	197	22	:	:	PUNCT
crl-15729	197	23	understanding	understand	VERB
crl-15729	197	24	multisource	multisource	ADJ
crl-15729	197	25	effects	effect	NOUN
crl-15729	197	26	,	,	PUNCT
crl-15729	197	27	”	"	PUNCT
crl-15729	197	28	journal	journal	NOUN
crl-15729	197	29	of	of	ADP
crl-15729	197	30	academic	academic	ADJ
crl-15729	197	31	librarianship	librarianship	NOUN
crl-15729	197	32	30	30	NUM
crl-15729	197	33	(	(	PUNCT
crl-15729	197	34	2004):122–31	2004):122–31	NUM
crl-15729	197	35	.	.	PUNCT
crl-15729	197	36	11	11	NUM
crl-15729	197	37	.	.	PUNCT
crl-15729	197	38	halstead	halstead	PROPN
crl-15729	197	39	,	,	PUNCT
crl-15729	197	40	hartman	hartman	NOUN
crl-15729	197	41	,	,	PUNCT
crl-15729	197	42	and	and	CCONJ
crl-15729	197	43	schmidt	schmidt	PROPN
crl-15729	197	44	,	,	PUNCT
crl-15729	197	45	“	"	PUNCT
crl-15729	197	46	multisource	multisource	ADJ
crl-15729	197	47	effects	effect	NOUN
crl-15729	197	48	on	on	ADP
crl-15729	197	49	the	the	DET
crl-15729	197	50	satisfaction	satisfaction	NOUN
crl-15729	197	51	formation	formation	NOUN
crl-15729	197	52	process	process	NOUN
crl-15729	197	53	.	.	PUNCT
crl-15729	197	54	”	"	PUNCT
crl-15729	198	1	12	12	NUM
crl-15729	198	2	.	.	PUNCT
crl-15729	199	1	jagdip	jagdip	PROPN
crl-15729	199	2	singh	singh	PROPN
crl-15729	199	3	,	,	PUNCT
crl-15729	199	4	“	"	PUNCT
crl-15729	199	5	a	a	DET
crl-15729	199	6	multifacet	multifacet	PROPN
crl-15729	199	7	typology	typology	NOUN
crl-15729	199	8	of	of	ADP
crl-15729	199	9	patient	patient	ADJ
crl-15729	199	10	satisfaction	satisfaction	NOUN
crl-15729	199	11	with	with	ADP
crl-15729	199	12	hospital	hospital	NOUN
crl-15729	199	13	stays	stay	NOUN
crl-15729	199	14	,	,	PUNCT
crl-15729	199	15	”	"	PUNCT
crl-15729	199	16	journal	journal	PROPN
crl-15729	199	17	of	of	ADP
crl-15729	199	18	health	health	NOUN
crl-15729	199	19	care	care	NOUN
crl-15729	199	20	marketing	marketing	NOUN
crl-15729	199	21	10	10	NUM
crl-15729	199	22	(	(	PUNCT
crl-15729	199	23	1990	1990	NUM
crl-15729	199	24	):	):	PUNCT
crl-15729	199	25	8–21	8–21	NUM
crl-15729	199	26	.	.	PROPN
crl-15729	199	27	13	13	NUM
crl-15729	199	28	.	.	PUNCT
crl-15729	200	1	richard	richard	PROPN
crl-15729	200	2	a.	a.	PROPN
crl-15729	200	3	spreng	spreng	PROPN
crl-15729	200	4	,	,	PUNCT
crl-15729	200	5	sco	sco	PROPN
crl-15729	200	6	b.	b.	PROPN
crl-15729	200	7	mackenzie	mackenzie	PROPN
crl-15729	200	8	,	,	PUNCT
crl-15729	200	9	and	and	CCONJ
crl-15729	200	10	richard	richard	PROPN
crl-15729	200	11	w.	w.	PROPN
crl-15729	200	12	olshavsky	olshavsky	PROPN
crl-15729	200	13	,	,	PUNCT
crl-15729	200	14	“	"	PUNCT
crl-15729	200	15	a	a	DET
crl-15729	200	16	reexamination	reexamination	NOUN
crl-15729	200	17	of	of	ADP
crl-15729	200	18	the	the	DET
crl-15729	200	19	determinants	determinant	NOUN
crl-15729	200	20	of	of	ADP
crl-15729	200	21	customer	customer	NOUN
crl-15729	200	22	satisfaction	satisfaction	NOUN
crl-15729	200	23	,	,	PUNCT
crl-15729	200	24	”	"	PUNCT
crl-15729	200	25	journal	journal	NOUN
crl-15729	200	26	of	of	ADP
crl-15729	200	27	marketing	marketing	NOUN
crl-15729	200	28	60	60	NUM
crl-15729	200	29	(	(	PUNCT
crl-15729	200	30	1996	1996	NUM
crl-15729	200	31	):	):	PUNCT
crl-15729	200	32	15–33	15–33	NUM
crl-15729	200	33	.	.	NUM
crl-15729	200	34	14	14	NUM
crl-15729	200	35	.	.	PUNCT
crl-15729	201	1	g.	g.	PROPN
crl-15729	201	2	a.	a.	PROPN
crl-15729	201	3	churchill	churchill	PROPN
crl-15729	201	4	and	and	CCONJ
crl-15729	201	5	c.	c.	PROPN
crl-15729	201	6	surprenant	surprenant	PROPN
crl-15729	201	7	,	,	PUNCT
crl-15729	201	8	“	"	PUNCT
crl-15729	201	9	an	an	DET
crl-15729	201	10	investigation	investigation	NOUN
crl-15729	201	11	into	into	ADP
crl-15729	201	12	the	the	DET
crl-15729	201	13	determinants	determinant	NOUN
crl-15729	201	14	of	of	ADP
crl-15729	201	15	consumer	consumer	NOUN
crl-15729	201	16	satisfaction	satisfaction	NOUN
crl-15729	201	17	,	,	PUNCT
crl-15729	201	18	”	"	PUNCT
crl-15729	201	19	journal	journal	NOUN
crl-15729	201	20	of	of	ADP
crl-15729	201	21	marketing	marketing	NOUN
crl-15729	201	22	research	research	NOUN
crl-15729	201	23	19	19	NUM
crl-15729	201	24	(	(	PUNCT
crl-15729	201	25	1982	1982	NUM
crl-15729	201	26	):	):	PUNCT
crl-15729	201	27	491–504	491–504	NUM
crl-15729	201	28	;	;	PUNCT
crl-15729	201	29	richard	richard	PROPN
crl-15729	201	30	l.	l.	PROPN
crl-15729	201	31	oliver	oliver	PROPN
crl-15729	201	32	,	,	PUNCT
crl-15729	201	33	“	"	PUNCT
crl-15729	201	34	a	a	DET
crl-15729	201	35	cognitive	cognitive	ADJ
crl-15729	201	36	model	model	NOUN
crl-15729	201	37	of	of	ADP
crl-15729	201	38	the	the	DET
crl-15729	201	39	antecedents	antecedent	NOUN
crl-15729	201	40	and	and	CCONJ
crl-15729	201	41	consequences	consequence	NOUN
crl-15729	201	42	of	of	ADP
crl-15729	201	43	satisfaction	satisfaction	NOUN
crl-15729	201	44	decisions	decision	NOUN
crl-15729	201	45	,	,	PUNCT
crl-15729	201	46	”	"	PUNCT
crl-15729	201	47	journal	journal	NOUN
crl-15729	201	48	of	of	ADP
crl-15729	201	49	marketing	marketing	NOUN
crl-15729	201	50	research	research	NOUN
crl-15729	201	51	17	17	NUM
crl-15729	201	52	(	(	PUNCT
crl-15729	201	53	nov	nov	PROPN
crl-15729	201	54	.	.	PROPN
crl-15729	201	55	1980	1980	NUM
crl-15729	201	56	):	):	PUNCT
crl-15729	201	57	460–70;richard	460–70;richard	NUM
crl-15729	201	58	a.	a.	NOUN
crl-15729	201	59	spreng	spreng	PROPN
crl-15729	201	60	,	,	PUNCT
crl-15729	201	61	and	and	CCONJ
crl-15729	201	62	richard	richard	PROPN
crl-15729	201	63	w	w	PROPN
crl-15729	201	64	olshavsky	olshavsky	PROPN
crl-15729	201	65	,	,	PUNCT
crl-15729	201	66	“	"	PUNCT
crl-15729	201	67	a	a	DET
crl-15729	201	68	desires	desire	NOUN
crl-15729	201	69	congruency	congruency	NOUN
crl-15729	201	70	model	model	NOUN
crl-15729	201	71	of	of	ADP
crl-15729	201	72	consumer	consumer	NOUN
crl-15729	201	73	satisfaction	satisfaction	NOUN
crl-15729	201	74	,	,	PUNCT
crl-15729	201	75	”	"	PUNCT
crl-15729	201	76	journal	journal	PROPN
crl-15729	201	77	of	of	ADP
crl-15729	201	78	academy	academy	NOUN
crl-15729	201	79	of	of	ADP
crl-15729	201	80	marketing	market	VERB
crl-15729	201	81	science	science	NOUN
crl-15729	201	82	21	21	NUM
crl-15729	201	83	(	(	PUNCT
crl-15729	201	84	1993):169–77	1993):169–77	NUM
crl-15729	201	85	;	;	PUNCT
crl-15729	201	86	spreng	spreng	PROPN
crl-15729	201	87	,	,	PUNCT
crl-15729	201	88	mackenzie	mackenzie	NOUN
crl-15729	201	89	,	,	PUNCT
crl-15729	201	90	and	and	CCONJ
crl-15729	201	91	olshavsky	olshavsky	ADJ
crl-15729	201	92	,	,	PUNCT
crl-15729	201	93	“	"	PUNCT
crl-15729	201	94	a	a	DET
crl-15729	201	95	reexamination	reexamination	NOUN
crl-15729	201	96	of	of	ADP
crl-15729	201	97	the	the	DET
crl-15729	201	98	determinants	determinant	NOUN
crl-15729	201	99	of	of	ADP
crl-15729	201	100	customer	customer	NOUN
crl-15729	201	101	satisfaction	satisfaction	NOUN
crl-15729	201	102	”	"	PUNCT
crl-15729	201	103	;	;	PUNCT
crl-15729	201	104	j.	j.	PROPN
crl-15729	201	105	b.	b.	PROPN
crl-15729	201	106	barbeau	barbeau	PROPN
crl-15729	201	107	,	,	PUNCT
crl-15729	201	108	“	"	PUNCT
crl-15729	201	109	predictive	predictive	ADJ
crl-15729	201	110	and	and	CCONJ
crl-15729	201	111	normative	normative	ADJ
crl-15729	201	112	expectations	expectation	NOUN
crl-15729	201	113	in	in	ADP
crl-15729	201	114	consumer	consumer	NOUN
crl-15729	201	115	satisfaction	satisfaction	NOUN
crl-15729	201	116	:	:	PUNCT
crl-15729	201	117	a	a	DET
crl-15729	201	118	utilization	utilization	NOUN
crl-15729	201	119	of	of	ADP
crl-15729	201	120	adaptation	adaptation	NOUN
crl-15729	201	121	and	and	CCONJ
crl-15729	201	122	comparison	comparison	NOUN
crl-15729	201	123	levels	level	NOUN
crl-15729	201	124	in	in	ADP
crl-15729	201	125	a	a	DET
crl-15729	201	126	unified	unified	ADJ
crl-15729	201	127	framework	framework	NOUN
crl-15729	201	128	,	,	PUNCT
crl-15729	201	129	”	"	PUNCT
crl-15729	201	130	in	in	ADP
crl-15729	201	131	conceptual	conceptual	ADJ
crl-15729	201	132	and	and	CCONJ
crl-15729	201	133	empirical	empirical	ADJ
crl-15729	201	134	contributions	contribution	NOUN
crl-15729	201	135	to	to	ADP
crl-15729	201	136	consumer	consumer	NOUN
crl-15729	201	137	satisfaction	satisfaction	NOUN
crl-15729	201	138	and	and	CCONJ
crl-15729	201	139	complaining	complain	VERB
crl-15729	201	140	behavior	behavior	NOUN
crl-15729	201	141	,	,	PUNCT
crl-15729	201	142	ed	ed	PROPN
crl-15729	201	143	.	.	PROPN
crl-15729	202	1	h.k	h.k	PROPN
crl-15729	202	2	.	.	PROPN
crl-15729	202	3	hunt	hunt	PROPN
crl-15729	202	4	and	and	CCONJ
crl-15729	202	5	r.l	r.l	PROPN
crl-15729	202	6	.	.	PROPN
crl-15729	202	7	day	day	PROPN
crl-15729	202	8	(	(	PUNCT
crl-15729	202	9	bloomington	bloomington	PROPN
crl-15729	202	10	:	:	PUNCT
crl-15729	202	11	indiana	indiana	PROPN
crl-15729	202	12	university	university	PROPN
crl-15729	202	13	school	school	NOUN
crl-15729	202	14	of	of	ADP
crl-15729	202	15	business	business	NOUN
crl-15729	202	16	,	,	PUNCT
crl-15729	202	17	1985	1985	NUM
crl-15729	202	18	)	)	PUNCT
crl-15729	202	19	.	.	PUNCT
crl-15729	203	1	15	15	NUM
crl-15729	203	2	.	.	PUNCT
crl-15729	204	1	spreng	spreng	PROPN
crl-15729	204	2	and	and	CCONJ
crl-15729	204	3	olshavsky	olshavsky	PROPN
crl-15729	204	4	,	,	PUNCT
crl-15729	204	5	“	"	PUNCT
crl-15729	204	6	a	a	DET
crl-15729	204	7	desires	desire	NOUN
crl-15729	204	8	congruency	congruency	NOUN
crl-15729	204	9	model	model	NOUN
crl-15729	204	10	of	of	ADP
crl-15729	204	11	consumer	consumer	NOUN
crl-15729	204	12	satisfaction	satisfaction	NOUN
crl-15729	204	13	”	"	PUNCT
crl-15729	204	14	;	;	PUNCT
crl-15729	204	15	spreng	spreng	PROPN
crl-15729	204	16	,	,	PUNCT
crl-15729	204	17	mackenzie	mackenzie	NOUN
crl-15729	204	18	,	,	PUNCT
crl-15729	204	19	and	and	CCONJ
crl-15729	204	20	olshavsky	olshavsky	ADJ
crl-15729	204	21	,	,	PUNCT
crl-15729	204	22	“	"	PUNCT
crl-15729	204	23	a	a	DET
crl-15729	204	24	reexamination	reexamination	NOUN
crl-15729	204	25	of	of	ADP
crl-15729	204	26	the	the	DET
crl-15729	204	27	determinants	determinant	NOUN
crl-15729	204	28	of	of	ADP
crl-15729	204	29	customer	customer	NOUN
crl-15729	204	30	satisfaction	satisfaction	NOUN
crl-15729	204	31	”	"	PUNCT
crl-15729	204	32	;	;	PUNCT
crl-15729	204	33	barbeau	barbeau	PROPN
crl-15729	204	34	,	,	PUNCT
crl-15729	204	35	“	"	PUNCT
crl-15729	204	36	predictive	predictive	ADJ
crl-15729	204	37	and	and	CCONJ
crl-15729	204	38	normative	normative	ADJ
crl-15729	204	39	expectations	expectation	NOUN
crl-15729	204	40	in	in	ADP
crl-15729	204	41	consumer	consumer	NOUN
crl-15729	204	42	satisfaction	satisfaction	NOUN
crl-15729	204	43	.	.	PUNCT
crl-15729	204	44	”	"	PUNCT
crl-15729	205	1	16	16	NUM
crl-15729	205	2	.	.	PUNCT
crl-15729	206	1	shi	shi	PROPN
crl-15729	206	2	,	,	PUNCT
crl-15729	206	3	holahan	holahan	PROPN
crl-15729	206	4	,	,	PUNCT
crl-15729	206	5	and	and	CCONJ
crl-15729	206	6	jurkat	jurkat	PROPN
crl-15729	206	7	,	,	PUNCT
crl-15729	206	8	“	"	PUNCT
crl-15729	206	9	satisfaction	satisfaction	NOUN
crl-15729	206	10	formation	formation	NOUN
crl-15729	206	11	processes	process	NOUN
crl-15729	206	12	in	in	ADP
crl-15729	206	13	library	library	NOUN
crl-15729	206	14	users	user	NOUN
crl-15729	206	15	.	.	PUNCT
crl-15729	206	16	”	"	PUNCT
crl-15729	207	1	17	17	NUM
crl-15729	207	2	.	.	PUNCT
crl-15729	207	3	youjae	youjae	ADV
crl-15729	207	4	yi	yi	PROPN
crl-15729	207	5	,	,	PUNCT
crl-15729	207	6	“	"	PUNCT
crl-15729	207	7	a	a	DET
crl-15729	207	8	critical	critical	ADJ
crl-15729	207	9	review	review	NOUN
crl-15729	207	10	of	of	ADP
crl-15729	207	11	consumer	consumer	NOUN
crl-15729	207	12	satisfaction	satisfaction	NOUN
crl-15729	207	13	,	,	PUNCT
crl-15729	207	14	”	"	PUNCT
crl-15729	207	15	in	in	ADP
crl-15729	207	16	review	review	NOUN
crl-15729	207	17	of	of	ADP
crl-15729	207	18	marketing	marketing	NOUN
crl-15729	207	19	,	,	PUNCT
crl-15729	207	20	ed	ed	NOUN
crl-15729	207	21	.	.	PUNCT
crl-15729	208	1	v.	v.	PROPN
crl-15729	208	2	a.	a.	PROPN
crl-15729	208	3	zeithaml	zeithaml	PROPN
crl-15729	208	4	(	(	PUNCT
crl-15729	208	5	chicago	chicago	PROPN
crl-15729	208	6	:	:	PUNCT
crl-15729	208	7	american	american	PROPN
crl-15729	208	8	marketing	marketing	PROPN
crl-15729	208	9	association	association	PROPN
crl-15729	208	10	,	,	PUNCT
crl-15729	208	11	1990	1990	NUM
crl-15729	208	12	)	)	PUNCT
crl-15729	208	13	.	.	PUNCT
crl-15729	209	1	18	18	NUM
crl-15729	209	2	.	.	X
crl-15729	209	3	ibid	ibid	PROPN
crl-15729	209	4	.	.	PUNCT
crl-15729	210	1	;	;	PUNCT
crl-15729	210	2	shi	shi	PROPN
crl-15729	210	3	,	,	PUNCT
crl-15729	210	4	holahan	holahan	NOUN
crl-15729	210	5	,	,	PUNCT
crl-15729	210	6	and	and	CCONJ
crl-15729	210	7	jurkat	jurkat	PROPN
crl-15729	210	8	,	,	PUNCT
crl-15729	210	9	“	"	PUNCT
crl-15729	210	10	satisfaction	satisfaction	NOUN
crl-15729	210	11	formation	formation	NOUN
crl-15729	210	12	processes	process	NOUN
crl-15729	210	13	in	in	ADP
crl-15729	210	14	library	library	NOUN
crl-15729	210	15	users	user	NOUN
crl-15729	210	16	.	.	PUNCT
crl-15729	210	17	”	"	PUNCT
crl-15729	211	1	19	19	NUM
crl-15729	211	2	.	.	PUNCT
crl-15729	211	3	spreng	spreng	PROPN
crl-15729	211	4	and	and	CCONJ
crl-15729	211	5	olshavsky	olshavsky	PROPN
crl-15729	211	6	,	,	PUNCT
crl-15729	211	7	“	"	PUNCT
crl-15729	211	8	a	a	DET
crl-15729	211	9	desires	desire	NOUN
crl-15729	211	10	congruency	congruency	NOUN
crl-15729	211	11	model	model	NOUN
crl-15729	211	12	of	of	ADP
crl-15729	211	13	consumer	consumer	NOUN
crl-15729	211	14	satisfaction	satisfaction	NOUN
crl-15729	211	15	”	"	PUNCT
crl-15729	211	16	;	;	PUNCT
crl-15729	211	17	spreng	spreng	PROPN
crl-15729	211	18	,	,	PUNCT
crl-15729	211	19	mackenzie	mackenzie	NOUN
crl-15729	211	20	,	,	PUNCT
crl-15729	211	21	and	and	CCONJ
crl-15729	211	22	olshavsky	olshavsky	ADJ
crl-15729	211	23	,	,	PUNCT
crl-15729	211	24	“	"	PUNCT
crl-15729	211	25	a	a	DET
crl-15729	211	26	reexamination	reexamination	NOUN
crl-15729	211	27	of	of	ADP
crl-15729	211	28	the	the	DET
crl-15729	211	29	determinants	determinant	NOUN
crl-15729	211	30	of	of	ADP
crl-15729	211	31	customer	customer	NOUN
crl-15729	211	32	satisfaction	satisfaction	NOUN
crl-15729	211	33	”	"	PUNCT
crl-15729	211	34	;	;	PUNCT
crl-15729	211	35	barbeau	barbeau	PROPN
crl-15729	211	36	,	,	PUNCT
crl-15729	211	37	“	"	PUNCT
crl-15729	211	38	predictive	predictive	ADJ
crl-15729	211	39	and	and	CCONJ
crl-15729	211	40	normative	normative	ADJ
crl-15729	211	41	expectations	expectation	NOUN
crl-15729	211	42	in	in	ADP
crl-15729	211	43	consumer	consumer	NOUN
crl-15729	211	44	satisfaction	satisfaction	NOUN
crl-15729	211	45	.	.	PUNCT
crl-15729	211	46	”	"	PUNCT
crl-15729	212	1	20	20	NUM
crl-15729	212	2	.	.	X
crl-15729	212	3	bolton	bolton	PROPN
crl-15729	212	4	and	and	CCONJ
crl-15729	212	5	drew	drew	PROPN
crl-15729	212	6	,	,	PUNCT
crl-15729	212	7	“	"	PUNCT
crl-15729	212	8	a	a	DET
crl-15729	212	9	multistage	multistage	NOUN
crl-15729	212	10	model	model	NOUN
crl-15729	212	11	of	of	ADP
crl-15729	212	12	customers	customer	NOUN
crl-15729	212	13	’	’	PART
crl-15729	212	14	assessments	assessment	NOUN
crl-15729	212	15	of	of	ADP
crl-15729	212	16	service	service	NOUN
crl-15729	212	17	quality	quality	NOUN
crl-15729	212	18	and	and	CCONJ
crl-15729	212	19	value	value	NOUN
crl-15729	212	20	”	"	PUNCT
crl-15729	212	21	;	;	PUNCT
crl-15729	212	22	parasuraman	parasuraman	NOUN
crl-15729	212	23	,	,	PUNCT
crl-15729	212	24	berry	berry	NOUN
crl-15729	212	25	,	,	PUNCT
crl-15729	212	26	and	and	CCONJ
crl-15729	212	27	zeithaml	zeithaml	VERB
crl-15729	212	28	,	,	PUNCT
crl-15729	212	29	“	"	PUNCT
crl-15729	212	30	servqual	servqual	ADJ
crl-15729	212	31	.	.	PUNCT
crl-15729	212	32	”	"	PUNCT
crl-15729	213	1	21	21	NUM
crl-15729	213	2	.	.	PUNCT
crl-15729	214	1	spreng	spreng	PROPN
crl-15729	214	2	and	and	CCONJ
crl-15729	214	3	olshavsky	olshavsky	PROPN
crl-15729	214	4	,	,	PUNCT
crl-15729	214	5	“	"	PUNCT
crl-15729	214	6	a	a	DET
crl-15729	214	7	desires	desire	NOUN
crl-15729	214	8	congruency	congruency	NOUN
crl-15729	214	9	model	model	NOUN
crl-15729	214	10	of	of	ADP
crl-15729	214	11	consumer	consumer	NOUN
crl-15729	214	12	satisfaction	satisfaction	NOUN
crl-15729	214	13	”	"	PUNCT
crl-15729	214	14	;	;	PUNCT
crl-15729	214	15	spreng	spreng	PROPN
crl-15729	214	16	,	,	PUNCT
crl-15729	214	17	mackenzie	mackenzie	NOUN
crl-15729	214	18	,	,	PUNCT
crl-15729	214	19	and	and	CCONJ
crl-15729	214	20	olshavsky	olshavsky	ADJ
crl-15729	214	21	,	,	PUNCT
crl-15729	214	22	“	"	PUNCT
crl-15729	214	23	a	a	DET
crl-15729	214	24	reexamination	reexamination	NOUN
crl-15729	214	25	of	of	ADP
crl-15729	214	26	the	the	DET
crl-15729	214	27	determinants	determinant	NOUN
crl-15729	214	28	of	of	ADP
crl-15729	214	29	customer	customer	NOUN
crl-15729	214	30	satisfaction	satisfaction	NOUN
crl-15729	214	31	”	"	PUNCT
crl-15729	214	32	;	;	PUNCT
crl-15729	214	33	barbeau	barbeau	PROPN
crl-15729	214	34	,	,	PUNCT
crl-15729	214	35	“	"	PUNCT
crl-15729	214	36	predictive	predictive	ADJ
crl-15729	214	37	and	and	CCONJ
crl-15729	214	38	normative	normative	ADJ
crl-15729	214	39	expectations	expectation	NOUN
crl-15729	214	40	in	in	ADP
crl-15729	214	41	consumer	consumer	NOUN
crl-15729	214	42	satisfaction	satisfaction	NOUN
crl-15729	214	43	.	.	PUNCT
crl-15729	214	44	”	"	PUNCT
crl-15729	215	1	22	22	NUM
crl-15729	215	2	.	.	PUNCT
crl-15729	216	1	r.	r.	PROPN
crl-15729	216	2	a.	a.	PROPN
crl-15729	216	3	westbrook	westbrook	PROPN
crl-15729	216	4	and	and	CCONJ
crl-15729	216	5	m.	m.	PROPN
crl-15729	216	6	d.	d.	PROPN
crl-15729	216	7	reilly	reilly	ADV
crl-15729	216	8	,	,	PUNCT
crl-15729	216	9	“	"	PUNCT
crl-15729	216	10	value	value	NOUN
crl-15729	216	11	–	–	PUNCT
crl-15729	216	12	precept	precept	NOUN
crl-15729	216	13	disparity	disparity	NOUN
crl-15729	216	14	:	:	PUNCT
crl-15729	216	15	an	an	DET
crl-15729	216	16	alternative	alternative	NOUN
crl-15729	216	17	to	to	ADP
crl-15729	216	18	the	the	DET
crl-15729	216	19	disconfirmation	disconfirmation	NOUN
crl-15729	216	20	of	of	ADP
crl-15729	216	21	expectations	expectation	NOUN
crl-15729	216	22	theory	theory	NOUN
crl-15729	216	23	of	of	ADP
crl-15729	216	24	consumer	consumer	NOUN
crl-15729	216	25	satisfaction	satisfaction	NOUN
crl-15729	216	26	,	,	PUNCT
crl-15729	216	27	”	"	PUNCT
crl-15729	216	28	in	in	ADP
crl-15729	216	29	advances	advance	NOUN
crl-15729	216	30	in	in	ADP
crl-15729	216	31	consumer	consumer	NOUN
crl-15729	216	32	research	research	NOUN
crl-15729	216	33	,	,	PUNCT
crl-15729	216	34	ed	ed	NOUN
crl-15729	216	35	.	.	PUNCT
crl-15729	217	1	r.	r.	PROPN
crl-15729	217	2	p.	p.	PROPN
crl-15729	217	3	bagozzi	bagozzi	PROPN
crl-15729	217	4	and	and	CCONJ
crl-15729	217	5	a	a	DET
crl-15729	217	6	.m	.m	NOUN
crl-15729	217	7	.	.	PUNCT
crl-15729	218	1	tybout	tybout	NOUN
crl-15729	218	2	(	(	PUNCT
crl-15729	218	3	ann	ann	PROPN
crl-15729	218	4	arbor	arbor	PROPN
crl-15729	218	5	,	,	PUNCT
crl-15729	218	6	mich	mich	PROPN
crl-15729	218	7	.	.	PROPN
crl-15729	218	8	:	:	PUNCT
crl-15729	218	9	association	association	NOUN
crl-15729	218	10	for	for	ADP
crl-15729	218	11	consumer	consumer	NOUN
crl-15729	218	12	research	research	NOUN
crl-15729	218	13	,	,	PUNCT
crl-15729	218	14	1983	1983	NUM
crl-15729	218	15	)	)	PUNCT
crl-15729	218	16	,	,	PUNCT
crl-15729	218	17	256–61	256–61	PROPN
crl-15729	218	18	.	.	PUNCT
crl-15729	219	1	23	23	NUM
crl-15729	219	2	.	.	X
crl-15729	219	3	amos	amos	PROPN
crl-15729	219	4	tversky	tversky	PROPN
crl-15729	219	5	,	,	PUNCT
crl-15729	219	6	“	"	PUNCT
crl-15729	219	7	intransitivity	intransitivity	NOUN
crl-15729	219	8	of	of	ADP
crl-15729	219	9	preferences	preference	NOUN
crl-15729	219	10	,	,	PUNCT
crl-15729	219	11	”	"	PUNCT
crl-15729	219	12	psychological	psychological	ADJ
crl-15729	219	13	review	review	NOUN
crl-15729	219	14	76	76	NUM
crl-15729	219	15	(	(	PUNCT
crl-15729	219	16	1969	1969	NUM
crl-15729	219	17	):	):	PUNCT
crl-15729	219	18	31–48	31–48	NUM
crl-15729	219	19	.	.	PUNCT
crl-15729	220	1	24	24	NUM
crl-15729	220	2	.	.	PUNCT
crl-15729	220	3	parasuraman	parasuraman	PROPN
crl-15729	220	4	,	,	PUNCT
crl-15729	220	5	berry	berry	NOUN
crl-15729	220	6	,	,	PUNCT
crl-15729	220	7	and	and	CCONJ
crl-15729	220	8	zeithaml	zeithaml	VERB
crl-15729	220	9	,	,	PUNCT
crl-15729	220	10	“	"	PUNCT
crl-15729	220	11	a	a	DET
crl-15729	220	12	conceptual	conceptual	ADJ
crl-15729	220	13	model	model	NOUN
crl-15729	220	14	of	of	ADP
crl-15729	220	15	service	service	NOUN
crl-15729	220	16	quality	quality	NOUN
crl-15729	220	17	and	and	CCONJ
crl-15729	220	18	its	its	PRON
crl-15729	220	19	implications	implication	NOUN
crl-15729	220	20	for	for	ADP
crl-15729	220	21	future	future	ADJ
crl-15729	220	22	research	research	NOUN
crl-15729	220	23	”	"	PUNCT
crl-15729	220	24	;	;	PUNCT
crl-15729	220	25	—	—	PUNCT
crl-15729	220	26	—	—	PUNCT
crl-15729	220	27	—	—	PUNCT
crl-15729	220	28	,	,	PUNCT
crl-15729	220	29	“	"	PUNCT
crl-15729	220	30	servqual	servqual	ADJ
crl-15729	220	31	”	"	PUNCT
crl-15729	220	32	;	;	PUNCT
crl-15729	220	33	—	—	PUNCT
crl-15729	220	34	—	—	PUNCT
crl-15729	220	35	—	—	PUNCT
crl-15729	220	36	,	,	PUNCT
crl-15729	220	37	“	"	PUNCT
crl-15729	220	38	refinement	refinement	NOUN
crl-15729	220	39	and	and	CCONJ
crl-15729	220	40	reassessment	reassessment	NOUN
crl-15729	220	41	of	of	ADP
crl-15729	220	42	the	the	DET
crl-15729	220	43	servqual	servqual	ADJ
crl-15729	220	44	scale	scale	NOUN
crl-15729	220	45	”	"	PUNCT
crl-15729	220	46	;	;	PUNCT
crl-15729	220	47	j.	j.	PROPN
crl-15729	220	48	joseph	joseph	PROPN
crl-15729	220	49	cronin	cronin	PROPN
crl-15729	220	50	jr	jr	PROPN
crl-15729	220	51	.	.	PROPN
crl-15729	220	52	and	and	CCONJ
crl-15729	220	53	steven	steven	PROPN
crl-15729	220	54	a.	a.	PROPN
crl-15729	220	55	taylor	taylor	PROPN
crl-15729	220	56	,	,	PUNCT
crl-15729	220	57	“	"	PUNCT
crl-15729	220	58	serperf	serperf	NOUN
crl-15729	220	59	versus	versus	ADP
crl-15729	220	60	servqual	servqual	ADJ
crl-15729	220	61	:	:	PUNCT
crl-15729	220	62	reconciling	reconcile	VERB
crl-15729	220	63	performance	performance	NOUN
crl-15729	220	64	-	-	PUNCT
crl-15729	220	65	based	base	VERB
crl-15729	220	66	and	and	CCONJ
crl-15729	220	67	perceptions	perception	NOUN
crl-15729	220	68	-	-	PUNCT
crl-15729	220	69	minus	minus	NOUN
crl-15729	220	70	-	-	PUNCT
crl-15729	220	71	expectations	expectation	NOUN
crl-15729	220	72	measurement	measurement	NOUN
crl-15729	220	73	of	of	ADP
crl-15729	220	74	service	service	NOUN
crl-15729	220	75	quality	quality	NOUN
crl-15729	220	76	,	,	PUNCT
crl-15729	220	77	”	"	PUNCT
crl-15729	220	78	journal	journal	NOUN
crl-15729	220	79	of	of	ADP
crl-15729	220	80	marketing	market	VERB
crl-15729	220	81	58	58	NUM
crl-15729	220	82	(	(	PUNCT
crl-15729	220	83	1994	1994	NUM
crl-15729	220	84	):	):	PUNCT
crl-15729	220	85	125–31	125–31	PROPN
crl-15729	220	86	;	;	PUNCT
crl-15729	220	87	leyland	leyland	PROPN
crl-15729	220	88	f.	f.	PROPN
crl-15729	220	89	pi	pi	PROPN
crl-15729	220	90	,	,	PUNCT
crl-15729	220	91	richard	richard	PROPN
crl-15729	220	92	t.	t.	PROPN
crl-15729	220	93	watson	watson	PROPN
crl-15729	220	94	,	,	PUNCT
crl-15729	220	95	and	and	CCONJ
crl-15729	220	96	c.	c.	PROPN
crl-15729	220	97	bruce	bruce	PROPN
crl-15729	220	98	kavan	kavan	PROPN
crl-15729	220	99	,	,	PUNCT
crl-15729	220	100	“	"	PUNCT
crl-15729	220	101	service	service	NOUN
crl-15729	220	102	quality	quality	NOUN
crl-15729	220	103	:	:	PUNCT
crl-15729	220	104	a	a	DET
crl-15729	220	105	measure	measure	NOUN
crl-15729	220	106	of	of	ADP
crl-15729	220	107	information	information	NOUN
crl-15729	220	108	systems	system	NOUN
crl-15729	220	109	effectiveness	effectiveness	NOUN
crl-15729	220	110	,	,	PUNCT
crl-15729	220	111	”	"	PUNCT
crl-15729	220	112	mis	mis	PROPN
crl-15729	220	113	quarterly	quarterly	PROPN
crl-15729	220	114	19	19	NUM
crl-15729	220	115	(	(	PUNCT
crl-15729	220	116	june	june	PROPN
crl-15729	220	117	1995	1995	NUM
crl-15729	220	118	):	):	PUNCT
crl-15729	220	119	173–87	173–87	NUM
crl-15729	220	120	;	;	PUNCT
crl-15729	220	121	anol	anol	NOUN
crl-15729	220	122	bha	bha	ADJ
crl-15729	220	123	acherjee	acherjee	NOUN
crl-15729	220	124	,	,	PUNCT
crl-15729	220	125	“	"	PUNCT
crl-15729	220	126	understanding	understand	VERB
crl-15729	220	127	information	information	NOUN
crl-15729	220	128	systems	system	NOUN
crl-15729	220	129	continuance	continuance	NOUN
crl-15729	220	130	:	:	PUNCT
crl-15729	220	131	an	an	DET
crl-15729	220	132	expectation	expectation	NOUN
crl-15729	220	133	–	–	PUNCT
crl-15729	220	134	confirmation	confirmation	NOUN
crl-15729	220	135	model	model	NOUN
crl-15729	220	136	,	,	PUNCT
crl-15729	220	137	”	"	PUNCT
crl-15729	220	138	mis	mis	PROPN
crl-15729	220	139	quarterly	quarterly	PROPN
crl-15729	220	140	25	25	NUM
crl-15729	220	141	(	(	PUNCT
crl-15729	220	142	2001	2001	NUM
crl-15729	220	143	):	):	PUNCT
crl-15729	220	144	351–70	351–70	NUM
crl-15729	220	145	.	.	PUNCT
crl-15729	221	1	25	25	NUM
crl-15729	221	2	.	.	PUNCT
crl-15729	221	3	parasuraman	parasuraman	NOUN
crl-15729	221	4	,	,	PUNCT
crl-15729	221	5	berry	berry	NOUN
crl-15729	221	6	,	,	PUNCT
crl-15729	221	7	and	and	CCONJ
crl-15729	221	8	zeithaml	zeithaml	VERB
crl-15729	221	9	,	,	PUNCT
crl-15729	221	10	“	"	PUNCT
crl-15729	221	11	refinement	refinement	NOUN
crl-15729	221	12	and	and	CCONJ
crl-15729	221	13	reassessment	reassessment	NOUN
crl-15729	221	14	of	of	ADP
crl-15729	221	15	the	the	DET
crl-15729	221	16	servqual	servqual	ADJ
crl-15729	221	17	scale	scale	NOUN
crl-15729	221	18	.	.	PUNCT
crl-15729	221	19	”	"	PUNCT
crl-15729	222	1	26	26	NUM
crl-15729	222	2	.	.	PUNCT
crl-15729	223	1	colleen	colleen	PROPN
crl-15729	223	2	cook	cook	PROPN
crl-15729	223	3	,	,	PUNCT
crl-15729	223	4	vicki	vicki	PROPN
crl-15729	223	5	coleman	coleman	PROPN
crl-15729	223	6	,	,	PUNCT
crl-15729	223	7	and	and	CCONJ
crl-15729	223	8	fred	fred	ADJ
crl-15729	223	9	heath	heath	NOUN
crl-15729	223	10	,	,	PUNCT
crl-15729	223	11	“	"	PUNCT
crl-15729	223	12	servqual	servqual	ADJ
crl-15729	223	13	:	:	PUNCT
crl-15729	223	14	a	a	DET
crl-15729	223	15	client	client	NOUN
crl-15729	223	16	-	-	PUNCT
crl-15729	223	17	based	base	VERB
crl-15729	223	18	approach	approach	NOUN
crl-15729	223	19	to	to	ADP
crl-15729	223	20	developing	develop	VERB
crl-15729	223	21	performance	performance	NOUN
crl-15729	223	22	indicators	indicator	NOUN
crl-15729	223	23	,	,	PUNCT
crl-15729	223	24	”	"	PUNCT
crl-15729	223	25	3rd	3rd	ADJ
crl-15729	223	26	northumbria	northumbria	PROPN
crl-15729	223	27	international	international	PROPN
crl-15729	223	28	conference	conference	NOUN
crl-15729	223	29	on	on	ADP
crl-15729	223	30	performance	performance	NOUN
crl-15729	223	31	measurement	measurement	NOUN
crl-15729	223	32	in	in	ADP
crl-15729	223	33	libraries	library	NOUN
crl-15729	223	34	and	and	CCONJ
crl-15729	223	35	information	information	NOUN
crl-15729	223	36	services	service	NOUN
crl-15729	223	37	,	,	PUNCT
crl-15729	223	38	27–31	27–31	NUM
crl-15729	223	39	august	august	PROPN
crl-15729	223	40	1999	1999	NUM
crl-15729	223	41	)	)	PUNCT
crl-15729	223	42	;	;	PUNCT
crl-15729	223	43	nitecki	nitecki	PROPN
crl-15729	223	44	,	,	PUNCT
crl-15729	223	45	“	"	PUNCT
crl-15729	223	46	servqual	servqual	ADJ
crl-15729	223	47	.	.	PUNCT
crl-15729	223	48	”	"	PUNCT
crl-15729	224	1	27	27	NUM
crl-15729	224	2	.	.	PUNCT
crl-15729	225	1	libqual	libqual	ADJ
crl-15729	225	2	+	+	PROPN
crl-15729	225	3	;	;	PUNCT
crl-15729	225	4	general	general	ADJ
crl-15729	225	5	faq	faq	NOUN
crl-15729	225	6	.	.	PROPN
crl-15729	226	1	available	available	ADJ
crl-15729	226	2	online	online	ADV
crl-15729	226	3	from	from	ADP
crl-15729	226	4	h	h	NOUN
crl-15729	226	5	p://www.arl.org	p://www.arl.org	NOUN
crl-15729	226	6	/	/	SYM
crl-15729	226	7	libqual	libqual	ADJ
crl-15729	226	8	/	/	SYM
crl-15729	226	9	geninfo	geninfo	NOUN
crl-15729	226	10	/	/	SYM
crl-15729	226	11	faq	faq	VERB
crl-15729	226	12	a	a	DET
crl-15729	226	13	theory	theory	NOUN
crl-15729	226	14	-	-	PUNCT
crl-15729	226	15	guided	guide	VERB
crl-15729	226	16	approach	approach	NOUN
crl-15729	226	17	to	to	ADP
crl-15729	226	18	library	library	NOUN
crl-15729	226	19	services	service	NOUN
crl-15729	226	20	assessment	assessment	NOUN
crl-15729	226	21	277	277	NUM
crl-15729	226	22	gen.html	gen.html	NOUN
crl-15729	226	23	.	.	PUNCT
crl-15729	227	1	[	[	X
crl-15729	227	2	accessed	access	VERB
crl-15729	227	3	10	10	NUM
crl-15729	227	4	march	march	NOUN
crl-15729	227	5	2004	2004	NUM
crl-15729	227	6	.	.	PUNCT
crl-15729	227	7	]	]	PUNCT
crl-15729	228	1	28	28	NUM
crl-15729	228	2	.	.	PUNCT
crl-15729	229	1	hernon	hernon	PROPN
crl-15729	229	2	,	,	PUNCT
crl-15729	229	3	“	"	PUNCT
crl-15729	229	4	quality	quality	NOUN
crl-15729	229	5	.	.	PUNCT
crl-15729	229	6	”	"	PUNCT
crl-15729	230	1	29	29	NUM
crl-15729	230	2	.	.	PUNCT
crl-15729	230	3	parasuraman	parasuraman	NOUN
crl-15729	230	4	,	,	PUNCT
crl-15729	230	5	berry	berry	NOUN
crl-15729	230	6	,	,	PUNCT
crl-15729	230	7	and	and	CCONJ
crl-15729	230	8	zeithaml	zeithaml	VERB
crl-15729	230	9	,	,	PUNCT
crl-15729	230	10	“	"	PUNCT
crl-15729	230	11	servqual	servqual	ADJ
crl-15729	230	12	.	.	PUNCT
crl-15729	230	13	”	"	PUNCT
crl-15729	231	1	30	30	NUM
crl-15729	231	2	.	.	PUNCT
crl-15729	231	3	—	—	PUNCT
crl-15729	231	4	—	—	PUNCT
crl-15729	231	5	—	—	PUNCT
crl-15729	231	6	,	,	PUNCT
crl-15729	231	7	“	"	PUNCT
crl-15729	231	8	refinement	refinement	NOUN
crl-15729	231	9	and	and	CCONJ
crl-15729	231	10	reassessment	reassessment	NOUN
crl-15729	231	11	of	of	ADP
crl-15729	231	12	the	the	DET
crl-15729	231	13	servqual	servqual	ADJ
crl-15729	231	14	scale	scale	NOUN
crl-15729	231	15	.	.	PUNCT
crl-15729	231	16	”	"	PUNCT
crl-15729	232	1	31	31	NUM
crl-15729	232	2	.	.	PUNCT
crl-15729	233	1	spreng	spreng	PROPN
crl-15729	233	2	and	and	CCONJ
crl-15729	233	3	olshavsky	olshavsky	PROPN
crl-15729	233	4	,	,	PUNCT
crl-15729	233	5	“	"	PUNCT
crl-15729	233	6	a	a	DET
crl-15729	233	7	desires	desire	NOUN
crl-15729	233	8	congruency	congruency	NOUN
crl-15729	233	9	model	model	NOUN
crl-15729	233	10	of	of	ADP
crl-15729	233	11	consumer	consumer	NOUN
crl-15729	233	12	satisfaction	satisfaction	NOUN
crl-15729	233	13	”	"	PUNCT
crl-15729	233	14	;	;	PUNCT
crl-15729	233	15	spreng	spreng	PROPN
crl-15729	233	16	,	,	PUNCT
crl-15729	233	17	mackenzie	mackenzie	NOUN
crl-15729	233	18	,	,	PUNCT
crl-15729	233	19	and	and	CCONJ
crl-15729	233	20	olshavsky	olshavsky	ADJ
crl-15729	233	21	,	,	PUNCT
crl-15729	233	22	“	"	PUNCT
crl-15729	233	23	a	a	DET
crl-15729	233	24	reexamination	reexamination	NOUN
crl-15729	233	25	of	of	ADP
crl-15729	233	26	the	the	DET
crl-15729	233	27	determinants	determinant	NOUN
crl-15729	233	28	of	of	ADP
crl-15729	233	29	customer	customer	NOUN
crl-15729	233	30	satisfaction	satisfaction	NOUN
crl-15729	233	31	”	"	PUNCT
crl-15729	233	32	;	;	PUNCT
crl-15729	233	33	anjana	anjana	PROPN
crl-15729	233	34	susarla	susarla	PROPN
crl-15729	233	35	,	,	PUNCT
crl-15729	233	36	anitesh	anitesh	PROPN
crl-15729	233	37	barua	barua	PROPN
crl-15729	233	38	,	,	PUNCT
crl-15729	233	39	and	and	CCONJ
crl-15729	233	40	andrew	andrew	PROPN
crl-15729	233	41	b.	b.	PROPN
crl-15729	233	42	whinston	whinston	PROPN
crl-15729	233	43	,	,	PUNCT
crl-15729	233	44	“	"	PUNCT
crl-15729	233	45	understanding	understand	VERB
crl-15729	233	46	the	the	DET
crl-15729	233	47	service	service	NOUN
crl-15729	233	48	component	component	NOUN
crl-15729	233	49	of	of	ADP
crl-15729	233	50	application	application	NOUN
crl-15729	233	51	service	service	NOUN
crl-15729	233	52	provision	provision	NOUN
crl-15729	233	53	:	:	PUNCT
crl-15729	233	54	an	an	DET
crl-15729	233	55	empirical	empirical	ADJ
crl-15729	233	56	analysis	analysis	NOUN
crl-15729	233	57	of	of	ADP
crl-15729	233	58	satisfaction	satisfaction	NOUN
crl-15729	233	59	with	with	ADP
crl-15729	233	60	asp	asp	NOUN
crl-15729	233	61	services	service	NOUN
crl-15729	233	62	,	,	PUNCT
crl-15729	233	63	”	"	PUNCT
crl-15729	233	64	mis	mis	PROPN
crl-15729	233	65	quarterly	quarterly	PROPN
crl-15729	233	66	27	27	NUM
crl-15729	233	67	(	(	PUNCT
crl-15729	233	68	2003	2003	NUM
crl-15729	233	69	):	):	PUNCT
crl-15729	233	70	91–123	91–123	NOUN
crl-15729	233	71	;	;	PUNCT
crl-15729	233	72	l.	l.	PROPN
crl-15729	233	73	f.	f.	PROPN
crl-15729	233	74	pi	pi	PROPN
crl-15729	233	75	,	,	PUNCT
crl-15729	233	76	r.	r.	PROPN
crl-15729	233	77	t.	t.	PROPN
crl-15729	233	78	watson	watson	PROPN
crl-15729	233	79	,	,	PUNCT
crl-15729	233	80	and	and	CCONJ
crl-15729	233	81	c.	c.	PROPN
crl-15729	233	82	kavan	kavan	PROPN
crl-15729	233	83	,	,	PUNCT
crl-15729	233	84	“	"	PUNCT
crl-15729	233	85	service	service	NOUN
crl-15729	233	86	quality	quality	NOUN
crl-15729	233	87	:	:	PUNCT
crl-15729	233	88	a	a	DET
crl-15729	233	89	measure	measure	NOUN
crl-15729	233	90	of	of	ADP
crl-15729	233	91	information	information	NOUN
crl-15729	233	92	systems	system	NOUN
crl-15729	233	93	effectiveness	effectiveness	NOUN
crl-15729	233	94	,	,	PUNCT
crl-15729	233	95	”	"	PUNCT
crl-15729	233	96	is	be	AUX
crl-15729	233	97	quarterly	quarterly	ADJ
crl-15729	233	98	19	19	NUM
crl-15729	233	99	(	(	PUNCT
crl-15729	233	100	1995	1995	NUM
crl-15729	233	101	):	):	PUNCT
crl-15729	233	102	173–87	173–87	NUM
crl-15729	233	103	;	;	PUNCT
crl-15729	233	104	hernon	hernon	PROPN
crl-15729	233	105	,	,	PUNCT
crl-15729	233	106	“	"	PUNCT
crl-15729	233	107	quality	quality	NOUN
crl-15729	233	108	.	.	PUNCT
crl-15729	233	109	”	"	PUNCT
crl-15729	234	1	32	32	NUM
crl-15729	234	2	.	.	PUNCT
crl-15729	235	1	cook	cook	PROPN
crl-15729	235	2	,	,	PUNCT
crl-15729	235	3	coleman	coleman	PROPN
crl-15729	235	4	,	,	PUNCT
crl-15729	235	5	and	and	CCONJ
crl-15729	235	6	heath	heath	NOUN
crl-15729	235	7	,	,	PUNCT
crl-15729	235	8	“	"	PUNCT
crl-15729	235	9	servqual	servqual	ADJ
crl-15729	235	10	”	"	PUNCT
crl-15729	235	11	;	;	PUNCT
crl-15729	235	12	shi	shi	PROPN
crl-15729	235	13	,	,	PUNCT
crl-15729	235	14	holahan	holahan	NOUN
crl-15729	235	15	,	,	PUNCT
crl-15729	235	16	and	and	CCONJ
crl-15729	235	17	jurkat	jurkat	PROPN
crl-15729	235	18	,	,	PUNCT
crl-15729	235	19	“	"	PUNCT
crl-15729	235	20	satisfaction	satisfaction	NOUN
crl-15729	235	21	formation	formation	NOUN
crl-15729	235	22	processes	process	NOUN
crl-15729	235	23	in	in	ADP
crl-15729	235	24	library	library	NOUN
crl-15729	235	25	users	user	NOUN
crl-15729	235	26	.	.	PUNCT
crl-15729	235	27	”	"	PUNCT
crl-15729	236	1	33	33	NUM
crl-15729	236	2	.	.	PUNCT
crl-15729	236	3	parasuraman	parasuraman	NOUN
crl-15729	236	4	,	,	PUNCT
crl-15729	236	5	berry	berry	NOUN
crl-15729	236	6	,	,	PUNCT
crl-15729	236	7	and	and	CCONJ
crl-15729	236	8	zeithaml	zeithaml	VERB
crl-15729	236	9	,	,	PUNCT
crl-15729	236	10	“	"	PUNCT
crl-15729	236	11	refinement	refinement	NOUN
crl-15729	236	12	and	and	CCONJ
crl-15729	236	13	reassessment	reassessment	NOUN
crl-15729	236	14	of	of	ADP
crl-15729	236	15	the	the	DET
crl-15729	236	16	servqual	servqual	ADJ
crl-15729	236	17	scale	scale	NOUN
crl-15729	236	18	.	.	PUNCT
crl-15729	236	19	”	"	PUNCT
crl-15729	237	1	34	34	NUM
crl-15729	237	2	.	.	PUNCT
crl-15729	237	3	ernest	ernest	PROPN
crl-15729	237	4	r.	r.	PROPN
crl-15729	237	5	cado	cado	PROPN
crl-15729	237	6	e	e	PROPN
crl-15729	237	7	,	,	PUNCT
crl-15729	237	8	robert	robert	PROPN
crl-15729	237	9	b.	b.	PROPN
crl-15729	237	10	woodruff	woodruff	PROPN
crl-15729	237	11	,	,	PUNCT
crl-15729	237	12	and	and	CCONJ
crl-15729	237	13	roger	roger	PROPN
crl-15729	237	14	l.	l.	PROPN
crl-15729	237	15	jenkins	jenkins	PROPN
crl-15729	237	16	,	,	PUNCT
crl-15729	237	17	“	"	PUNCT
crl-15729	237	18	expectations	expectation	NOUN
crl-15729	237	19	and	and	CCONJ
crl-15729	237	20	norms	norm	NOUN
crl-15729	237	21	in	in	ADP
crl-15729	237	22	models	model	NOUN
crl-15729	237	23	of	of	ADP
crl-15729	237	24	consumer	consumer	NOUN
crl-15729	237	25	satisfaction	satisfaction	NOUN
crl-15729	237	26	,	,	PUNCT
crl-15729	237	27	”	"	PUNCT
crl-15729	237	28	journal	journal	NOUN
crl-15729	237	29	of	of	ADP
crl-15729	237	30	marketing	marketing	NOUN
crl-15729	237	31	research	research	NOUN
crl-15729	237	32	24	24	NUM
crl-15729	237	33	(	(	PUNCT
crl-15729	237	34	aug	aug	PROPN
crl-15729	237	35	.	.	PROPN
crl-15729	237	36	1987	1987	NUM
crl-15729	237	37	):	):	PUNCT
crl-15729	237	38	305–14	305–14	NUM
crl-15729	237	39	.	.	PUNCT
crl-15729	238	1	35	35	NUM
crl-15729	238	2	.	.	PUNCT
crl-15729	238	3	xi	xi	PROPN
crl-15729	238	4	shi	shi	PROPN
crl-15729	238	5	,	,	PUNCT
crl-15729	238	6	patricia	patricia	PROPN
crl-15729	238	7	j.	j.	PROPN
crl-15729	238	8	holahan	holahan	PROPN
crl-15729	238	9	and	and	CCONJ
crl-15729	238	10	m.	m.	PROPN
crl-15729	238	11	peter	peter	PROPN
crl-15729	238	12	jurkat	jurkat	PROPN
crl-15729	238	13	,	,	PUNCT
crl-15729	238	14	“	"	PUNCT
crl-15729	238	15	satisfaction	satisfaction	NOUN
crl-15729	238	16	formation	formation	NOUN
crl-15729	238	17	processess	processess	NOUN
crl-15729	238	18	in	in	ADP
crl-15729	238	19	library	library	NOUN
crl-15729	238	20	users	user	NOUN
crl-15729	238	21	:	:	PUNCT
crl-15729	238	22	understanding	understand	VERB
crl-15729	238	23	multisource	multisource	ADJ
crl-15729	238	24	effects	effect	NOUN
crl-15729	238	25	,	,	PUNCT
crl-15729	238	26	”	"	PUNCT
crl-15729	238	27	journal	journal	NOUN
crl-15729	238	28	of	of	ADP
crl-15729	238	29	academic	academic	ADJ
crl-15729	238	30	librarianship	librarianship	NOUN
crl-15729	238	31	30	30	NUM
crl-15729	238	32	(	(	PUNCT
crl-15729	238	33	2004	2004	NUM
crl-15729	238	34	)	)	PUNCT
crl-15729	238	35	.	.	PUNCT
crl-15729	239	1	36	36	NUM
crl-15729	239	2	.	.	PUNCT
crl-15729	239	3	john	john	PROPN
crl-15729	239	4	e.	e.	PROPN
crl-15729	239	5	swan	swan	PROPN
crl-15729	239	6	&	&	CCONJ
crl-15729	239	7	i.	i.	PROPN
crl-15729	239	8	fredrick	fredrick	PROPN
crl-15729	239	9	trawick	trawick	PROPN
crl-15729	239	10	,	,	PUNCT
crl-15729	239	11	“	"	PUNCT
crl-15729	239	12	satisfaction	satisfaction	NOUN
crl-15729	239	13	related	relate	VERB
crl-15729	239	14	to	to	ADP
crl-15729	239	15	predictive	predictive	ADJ
crl-15729	239	16	vs.	vs.	ADP
crl-15729	239	17	desired	desire	VERB
crl-15729	239	18	expectations	expectation	NOUN
crl-15729	239	19	and	and	CCONJ
crl-15729	239	20	complaining	complain	VERB
crl-15729	239	21	behavior	behavior	NOUN
crl-15729	239	22	”	"	PUNCT
crl-15729	239	23	in	in	ADP
crl-15729	239	24	refining	refining	NOUN
crl-15729	239	25	concept	concept	NOUN
crl-15729	239	26	and	and	CCONJ
crl-15729	239	27	measures	measure	NOUN
crl-15729	239	28	of	of	ADP
crl-15729	239	29	consumer	consumer	NOUN
crl-15729	239	30	satisfaction	satisfaction	NOUN
crl-15729	239	31	and	and	CCONJ
crl-15729	239	32	complaining	complain	VERB
crl-15729	239	33	behavior	behavior	NOUN
crl-15729	239	34	,	,	PUNCT
crl-15729	239	35	ed	ed	NOUN
crl-15729	239	36	.	.	PROPN
crl-15729	239	37	h.	h.	PROPN
crl-15729	239	38	keith	keith	PROPN
crl-15729	239	39	hunt	hunt	PROPN
crl-15729	239	40	and	and	CCONJ
crl-15729	239	41	ralph	ralph	PROPN
crl-15729	239	42	l.	l.	PROPN
crl-15729	239	43	day	day	PROPN
crl-15729	239	44	(	(	PUNCT
crl-15729	239	45	bloomington	bloomington	NOUN
crl-15729	239	46	in	in	ADP
crl-15729	239	47	:	:	PUNCT
crl-15729	239	48	indiana	indiana	PROPN
crl-15729	239	49	university	university	PROPN
crl-15729	239	50	,	,	PUNCT
crl-15729	239	51	1980	1980	NUM
crl-15729	239	52	)	)	PUNCT
crl-15729	239	53	,	,	PUNCT
crl-15729	239	54	7–12	7–12	PROPN
crl-15729	239	55	.	.	PUNCT