id sid tid token lemma pos crl-16405 1 1 115 115 NUM crl-16405 1 2 book book NOUN crl-16405 1 3 reviews review VERB crl-16405 1 4 the the DET crl-16405 1 5 quality quality NOUN crl-16405 1 6 infrastructure infrastructure NOUN crl-16405 1 7 : : PUNCT crl-16405 1 8 measuring measure VERB crl-16405 1 9 , , PUNCT crl-16405 1 10 analyzing analyze VERB crl-16405 1 11 , , PUNCT crl-16405 1 12 and and CCONJ crl-16405 1 13 improving improve VERB crl-16405 1 14 library library NOUN crl-16405 1 15 services service NOUN crl-16405 1 16 . . PUNCT crl-16405 2 1 edited edit VERB crl-16405 2 2 by by ADP crl-16405 2 3 sarah sarah PROPN crl-16405 2 4 anne anne PROPN crl-16405 2 5 murphy murphy PROPN crl-16405 2 6 . . PUNCT crl-16405 3 1 chicago chicago PROPN crl-16405 3 2 : : PUNCT crl-16405 3 3 american american PROPN crl-16405 3 4 library library PROPN crl-16405 3 5 association association PROPN crl-16405 3 6 , , PUNCT crl-16405 3 7 2014 2014 NUM crl-16405 3 8 . . PUNCT crl-16405 4 1 200p 200p PROPN crl-16405 4 2 . . PUNCT crl-16405 5 1 paper paper NOUN crl-16405 5 2 , , PUNCT crl-16405 5 3 $ $ SYM crl-16405 5 4 60.00 60.00 NUM crl-16405 5 5 ( ( PUNCT crl-16405 5 6 isbn isbn NOUN crl-16405 5 7 978 978 NUM crl-16405 5 8 - - SYM crl-16405 5 9 0 0 NUM crl-16405 5 10 - - PUNCT crl-16405 5 11 8389 8389 NUM crl-16405 5 12 - - PUNCT crl-16405 5 13 1173 1173 NUM crl-16405 5 14 - - SYM crl-16405 5 15 0 0 NUM crl-16405 5 16 ) ) PUNCT crl-16405 5 17 . . PUNCT crl-16405 6 1 lc lc NOUN crl-16405 6 2 2013 2013 NUM crl-16405 6 3 - - SYM crl-16405 6 4 5034 5034 NUM crl-16405 6 5 . . PUNCT crl-16405 7 1 higher high ADJ crl-16405 7 2 education education NOUN crl-16405 7 3 has have AUX crl-16405 7 4 been be AUX crl-16405 7 5 hard hard ADV crl-16405 7 6 hit hit VERB crl-16405 7 7 over over ADP crl-16405 7 8 the the DET crl-16405 7 9 last last ADJ crl-16405 7 10 few few ADJ crl-16405 7 11 years year NOUN crl-16405 7 12 dealing deal VERB crl-16405 7 13 with with ADP crl-16405 7 14 declining decline VERB crl-16405 7 15 budgets budget NOUN crl-16405 7 16 and and CCONJ crl-16405 7 17 rising rise VERB crl-16405 7 18 costs cost NOUN crl-16405 7 19 , , PUNCT crl-16405 7 20 growing grow VERB crl-16405 7 21 accreditation accreditation NOUN crl-16405 7 22 standards standard NOUN crl-16405 7 23 and and CCONJ crl-16405 7 24 surging surge VERB crl-16405 7 25 accreditation accreditation NOUN crl-16405 7 26 reform reform NOUN crl-16405 7 27 , , PUNCT crl-16405 7 28 and and CCONJ crl-16405 7 29 mounting mount VERB crl-16405 7 30 quality quality NOUN crl-16405 7 31 assurance assurance NOUN crl-16405 7 32 activities activity NOUN crl-16405 7 33 . . PUNCT crl-16405 8 1 this this DET crl-16405 8 2 book book NOUN crl-16405 8 3 is be AUX crl-16405 8 4 well well ADV crl-16405 8 5 timed time VERB crl-16405 8 6 , , PUNCT crl-16405 8 7 addressing address VERB crl-16405 8 8 some some PRON crl-16405 8 9 of of ADP crl-16405 8 10 the the DET crl-16405 8 11 concerns concern NOUN crl-16405 8 12 that that SCONJ crl-16405 8 13 many many ADJ crl-16405 8 14 academic academic ADJ crl-16405 8 15 librarians librarian NOUN crl-16405 8 16 have have VERB crl-16405 8 17 . . PUNCT crl-16405 9 1 as as SCONJ crl-16405 9 2 several several ADJ crl-16405 9 3 of of ADP crl-16405 9 4 the the DET crl-16405 9 5 book book NOUN crl-16405 9 6 ’s ’s PART crl-16405 9 7 contributors contributor NOUN crl-16405 9 8 discuss discuss VERB crl-16405 9 9 , , PUNCT crl-16405 9 10 academic academic ADJ crl-16405 9 11 libraries library NOUN crl-16405 9 12 are be AUX crl-16405 9 13 faced face VERB crl-16405 9 14 with with ADP crl-16405 9 15 declining decline VERB crl-16405 9 16 budgets budget NOUN crl-16405 9 17 and and CCONJ crl-16405 9 18 the the DET crl-16405 9 19 need need NOUN crl-16405 9 20 to to PART crl-16405 9 21 justify justify VERB crl-16405 9 22 to to ADP crl-16405 9 23 administrators administrator NOUN crl-16405 9 24 what what PRON crl-16405 9 25 librarians librarian NOUN crl-16405 9 26 do do VERB crl-16405 9 27 . . PUNCT crl-16405 10 1 to to PART crl-16405 10 2 accomplish accomplish VERB crl-16405 10 3 this this PRON crl-16405 10 4 , , PUNCT crl-16405 10 5 librarians librarian NOUN crl-16405 10 6 and and CCONJ crl-16405 10 7 library library NOUN crl-16405 10 8 administrators administrator NOUN crl-16405 10 9 need need VERB crl-16405 10 10 to to PART crl-16405 10 11 adequately adequately ADV crl-16405 10 12 assess assess VERB crl-16405 10 13 library library NOUN crl-16405 10 14 services service NOUN crl-16405 10 15 . . PUNCT crl-16405 11 1 the the DET crl-16405 11 2 book book NOUN crl-16405 11 3 ’s ’s PART crl-16405 11 4 title title NOUN crl-16405 11 5 says say VERB crl-16405 11 6 it it PRON crl-16405 11 7 all all PRON crl-16405 11 8 — — PUNCT crl-16405 11 9 measuring measure VERB crl-16405 11 10 , , PUNCT crl-16405 11 11 analyzing analyze VERB crl-16405 11 12 , , PUNCT crl-16405 11 13 and and CCONJ crl-16405 11 14 improving improve VERB crl-16405 11 15 library library NOUN crl-16405 11 16 services service NOUN crl-16405 11 17 requires require VERB crl-16405 11 18 a a DET crl-16405 11 19 solid solid ADJ crl-16405 11 20 foundation foundation NOUN crl-16405 11 21 , , PUNCT crl-16405 11 22 an an DET crl-16405 11 23 infrastructure infrastructure NOUN crl-16405 11 24 in in ADP crl-16405 11 25 place place NOUN crl-16405 11 26 to to PART crl-16405 11 27 assess assess VERB crl-16405 11 28 quality quality NOUN crl-16405 11 29 . . PUNCT crl-16405 12 1 the the DET crl-16405 12 2 term term NOUN crl-16405 12 3 infrastructure infrastructure NOUN crl-16405 12 4 refers refer VERB crl-16405 12 5 to to ADP crl-16405 12 6 the the DET crl-16405 12 7 foundational foundational ADJ crl-16405 12 8 elements element NOUN crl-16405 12 9 that that PRON crl-16405 12 10 contribute contribute VERB crl-16405 12 11 to to ADP crl-16405 12 12 economic economic ADJ crl-16405 12 13 success success NOUN crl-16405 12 14 . . PUNCT crl-16405 13 1 for for ADP crl-16405 13 2 a a DET crl-16405 13 3 city city NOUN crl-16405 13 4 , , PUNCT crl-16405 13 5 that that PRON crl-16405 13 6 means mean VERB crl-16405 13 7 roads road NOUN crl-16405 13 8 , , PUNCT crl-16405 13 9 water water NOUN crl-16405 13 10 and and CCONJ crl-16405 13 11 sewer sewer NOUN crl-16405 13 12 systems system NOUN crl-16405 13 13 , , PUNCT crl-16405 13 14 and and CCONJ crl-16405 13 15 schools school NOUN crl-16405 13 16 . . PUNCT crl-16405 14 1 in in ADP crl-16405 14 2 a a DET crl-16405 14 3 library library NOUN crl-16405 14 4 ’s ’s PART crl-16405 14 5 assessment assessment NOUN crl-16405 14 6 paradigm paradigm NOUN crl-16405 14 7 , , PUNCT crl-16405 14 8 it it PRON crl-16405 14 9 means mean VERB crl-16405 14 10 , , PUNCT crl-16405 14 11 as as ADP crl-16405 14 12 murphy murphy NOUN crl-16405 14 13 states state NOUN crl-16405 14 14 , , PUNCT crl-16405 14 15 dedicated dedicated ADJ crl-16405 14 16 “ " PUNCT crl-16405 14 17 human human ADJ crl-16405 14 18 , , PUNCT crl-16405 14 19 financial financial ADJ crl-16405 14 20 , , PUNCT crl-16405 14 21 and and CCONJ crl-16405 14 22 capital capital NOUN crl-16405 14 23 resources resource NOUN crl-16405 14 24 ” " PUNCT crl-16405 14 25 ( ( PUNCT crl-16405 14 26 viii viii PROPN crl-16405 14 27 ) ) PUNCT crl-16405 14 28 . . PUNCT crl-16405 15 1 effective effective ADJ crl-16405 15 2 assessment assessment NOUN crl-16405 15 3 , , PUNCT crl-16405 15 4 leading lead VERB crl-16405 15 5 to to ADP crl-16405 15 6 change change NOUN crl-16405 15 7 , , PUNCT crl-16405 15 8 is be AUX crl-16405 15 9 accomplished accomplish VERB crl-16405 15 10 through through ADP crl-16405 15 11 the the DET crl-16405 15 12 careful careful ADJ crl-16405 15 13 combination combination NOUN crl-16405 15 14 of of ADP crl-16405 15 15 choosing choose VERB crl-16405 15 16 the the DET crl-16405 15 17 right right ADJ crl-16405 15 18 tool tool NOUN crl-16405 15 19 , , PUNCT crl-16405 15 20 implementing implement VERB crl-16405 15 21 the the DET crl-16405 15 22 right right ADJ crl-16405 15 23 procedures procedure NOUN crl-16405 15 24 , , PUNCT crl-16405 15 25 and and CCONJ crl-16405 15 26 using use VERB crl-16405 15 27 the the DET crl-16405 15 28 right right ADJ crl-16405 15 29 personnel personnel NOUN crl-16405 15 30 . . PUNCT crl-16405 16 1 eleven eleven NUM crl-16405 16 2 case case NOUN crl-16405 16 3 studies study NOUN crl-16405 16 4 make make VERB crl-16405 16 5 up up ADP crl-16405 16 6 the the DET crl-16405 16 7 eleven eleven NUM crl-16405 16 8 chapters chapter NOUN crl-16405 16 9 of of ADP crl-16405 16 10 this this DET crl-16405 16 11 book book NOUN crl-16405 16 12 , , PUNCT crl-16405 16 13 nine nine NUM crl-16405 16 14 of of ADP crl-16405 16 15 which which PRON crl-16405 16 16 are be AUX crl-16405 16 17 about about ADP crl-16405 16 18 assessment assessment NOUN crl-16405 16 19 initiatives initiative NOUN crl-16405 16 20 in in ADP crl-16405 16 21 academic academic ADJ crl-16405 16 22 libraries library NOUN crl-16405 16 23 ; ; PUNCT crl-16405 16 24 the the DET crl-16405 16 25 other other ADJ crl-16405 16 26 two two NUM crl-16405 16 27 case case NOUN crl-16405 16 28 studies study NOUN crl-16405 16 29 detail detail VERB crl-16405 16 30 the the DET crl-16405 16 31 experiences experience NOUN crl-16405 16 32 of of ADP crl-16405 16 33 librarians librarian NOUN crl-16405 16 34 in in ADP crl-16405 16 35 the the DET crl-16405 16 36 information information NOUN crl-16405 16 37 services service NOUN crl-16405 16 38 office office NOUN crl-16405 16 39 of of ADP crl-16405 16 40 the the DET crl-16405 16 41 national national PROPN crl-16405 16 42 institute institute PROPN crl-16405 16 43 of of ADP crl-16405 16 44 standards standard NOUN crl-16405 16 45 and and CCONJ crl-16405 16 46 technology technology NOUN crl-16405 16 47 ( ( PUNCT crl-16405 16 48 nist nist NOUN crl-16405 16 49 ) ) PUNCT crl-16405 16 50 and and CCONJ crl-16405 16 51 the the DET crl-16405 16 52 ontario ontario PROPN crl-16405 16 53 council council PROPN crl-16405 16 54 of of ADP crl-16405 16 55 university university PROPN crl-16405 16 56 libraries library NOUN crl-16405 16 57 ( ( PUNCT crl-16405 16 58 ocul ocul PROPN crl-16405 16 59 ) ) PUNCT crl-16405 16 60 , , PUNCT crl-16405 16 61 a a DET crl-16405 16 62 consortium consortium NOUN crl-16405 16 63 of of ADP crl-16405 16 64 21 21 NUM crl-16405 16 65 academic academic ADJ crl-16405 16 66 libraries library NOUN crl-16405 16 67 in in ADP crl-16405 16 68 ontario ontario PROPN crl-16405 16 69 , , PUNCT crl-16405 16 70 canada canada PROPN crl-16405 16 71 . . PUNCT crl-16405 17 1 each each DET crl-16405 17 2 chapter chapter NOUN crl-16405 17 3 offers offer VERB crl-16405 17 4 a a DET crl-16405 17 5 brief brief ADJ crl-16405 17 6 history history NOUN crl-16405 17 7 of of ADP crl-16405 17 8 the the DET crl-16405 17 9 library library NOUN crl-16405 17 10 or or CCONJ crl-16405 17 11 organization organization NOUN crl-16405 17 12 as as ADV crl-16405 17 13 well well ADV crl-16405 17 14 as as ADP crl-16405 17 15 the the DET crl-16405 17 16 way way NOUN crl-16405 17 17 that that PRON crl-16405 17 18 assessment assessment NOUN crl-16405 17 19 has have AUX crl-16405 17 20 been be AUX crl-16405 17 21 approached approach VERB crl-16405 17 22 . . PUNCT crl-16405 18 1 the the DET crl-16405 18 2 case case NOUN crl-16405 18 3 study study NOUN crl-16405 18 4 authors author NOUN crl-16405 18 5 also also ADV crl-16405 18 6 review review VERB crl-16405 18 7 and and CCONJ crl-16405 18 8 detail detail VERB crl-16405 18 9 the the DET crl-16405 18 10 means mean NOUN crl-16405 18 11 and and CCONJ crl-16405 18 12 methods method NOUN crl-16405 18 13 they they PRON crl-16405 18 14 developed develop VERB crl-16405 18 15 to to PART crl-16405 18 16 cultivate cultivate VERB crl-16405 18 17 an an DET crl-16405 18 18 effective effective ADJ crl-16405 18 19 assessment assessment NOUN crl-16405 18 20 framework framework NOUN crl-16405 18 21 for for ADP crl-16405 18 22 their their PRON crl-16405 18 23 organization organization NOUN crl-16405 18 24 . . PUNCT crl-16405 19 1 chapters chapter NOUN crl-16405 19 2 conclude conclude VERB crl-16405 19 3 with with ADP crl-16405 19 4 a a DET crl-16405 19 5 summary summary NOUN crl-16405 19 6 of of ADP crl-16405 19 7 the the DET crl-16405 19 8 library library PROPN crl-16405 19 9 ’s ’s PART crl-16405 19 10 journey journey NOUN crl-16405 19 11 ; ; PUNCT crl-16405 19 12 successes success NOUN crl-16405 19 13 and and CCONJ crl-16405 19 14 failures failure NOUN crl-16405 19 15 , , PUNCT crl-16405 19 16 advantages advantage NOUN crl-16405 19 17 and and CCONJ crl-16405 19 18 concerns concern NOUN crl-16405 19 19 are be AUX crl-16405 19 20 addressed address VERB crl-16405 19 21 . . PUNCT crl-16405 20 1 the the DET crl-16405 20 2 book book NOUN crl-16405 20 3 begins begin VERB crl-16405 20 4 with with ADP crl-16405 20 5 a a DET crl-16405 20 6 report report NOUN crl-16405 20 7 from from ADP crl-16405 20 8 the the DET crl-16405 20 9 university university PROPN crl-16405 20 10 of of ADP crl-16405 20 11 washington washington PROPN crl-16405 20 12 , , PUNCT crl-16405 20 13 where where SCONJ crl-16405 20 14 librarians librarian NOUN crl-16405 20 15 have have AUX crl-16405 20 16 been be AUX crl-16405 20 17 assessing assess VERB crl-16405 20 18 library library NOUN crl-16405 20 19 programming programming NOUN crl-16405 20 20 since since SCONJ crl-16405 20 21 the the DET crl-16405 20 22 early early ADJ crl-16405 20 23 1990s 1990 NOUN crl-16405 20 24 beginning begin VERB crl-16405 20 25 with with ADP crl-16405 20 26 a a DET crl-16405 20 27 task task NOUN crl-16405 20 28 force force NOUN crl-16405 20 29 appointed appoint VERB crl-16405 20 30 by by ADP crl-16405 20 31 the the DET crl-16405 20 32 library library NOUN crl-16405 20 33 director director NOUN crl-16405 20 34 in in ADP crl-16405 20 35 1991 1991 NUM crl-16405 20 36 . . PUNCT crl-16405 21 1 the the DET crl-16405 21 2 libraries library NOUN crl-16405 21 3 collected collect VERB crl-16405 21 4 data datum NOUN crl-16405 21 5 on on ADP crl-16405 21 6 library library NOUN crl-16405 21 7 usage usage NOUN crl-16405 21 8 but but CCONJ crl-16405 21 9 did do AUX crl-16405 21 10 not not PART crl-16405 21 11 use use VERB crl-16405 21 12 those those DET crl-16405 21 13 data datum NOUN crl-16405 21 14 to to PART crl-16405 21 15 plan plan VERB crl-16405 21 16 or or CCONJ crl-16405 21 17 implement implement VERB crl-16405 21 18 change change NOUN crl-16405 21 19 . . PUNCT crl-16405 22 1 for for ADP crl-16405 22 2 the the DET crl-16405 22 3 next next ADJ crl-16405 22 4 two two NUM crl-16405 22 5 decades decade NOUN crl-16405 22 6 , , PUNCT crl-16405 22 7 the the DET crl-16405 22 8 university university PROPN crl-16405 22 9 of of ADP crl-16405 22 10 washington washington PROPN crl-16405 22 11 libraries librarie VERB crl-16405 22 12 system system NOUN crl-16405 22 13 continued continue VERB crl-16405 22 14 to to PART crl-16405 22 15 develop develop VERB crl-16405 22 16 and and CCONJ crl-16405 22 17 expand expand VERB crl-16405 22 18 to to PART crl-16405 22 19 create create VERB crl-16405 22 20 their their PRON crl-16405 22 21 quality quality NOUN crl-16405 22 22 framework framework NOUN crl-16405 22 23 , , PUNCT crl-16405 22 24 creating create VERB crl-16405 22 25 new new ADJ crl-16405 22 26 surveys survey NOUN crl-16405 22 27 and and CCONJ crl-16405 22 28 establishing establish VERB crl-16405 22 29 first first ADV crl-16405 22 30 the the DET crl-16405 22 31 library library NOUN crl-16405 22 32 assessment assessment NOUN crl-16405 22 33 group group NOUN crl-16405 22 34 and and CCONJ crl-16405 22 35 then then ADV crl-16405 22 36 the the DET crl-16405 22 37 libraries library NOUN crl-16405 22 38 assessment assessment NOUN crl-16405 22 39 and and CCONJ crl-16405 22 40 metrics metric NOUN crl-16405 22 41 team team NOUN crl-16405 22 42 and and CCONJ crl-16405 22 43 becoming become VERB crl-16405 22 44 “ " PUNCT crl-16405 22 45 a a DET crl-16405 22 46 multifaceted multifaceted ADJ crl-16405 22 47 assessment assessment NOUN crl-16405 22 48 program program NOUN crl-16405 22 49 that that PRON crl-16405 22 50 is be AUX crl-16405 22 51 centered center VERB crl-16405 22 52 on on ADP crl-16405 22 53 customer customer NOUN crl-16405 22 54 - - PUNCT crl-16405 22 55 centered center VERB crl-16405 22 56 organizational organizational ADJ crl-16405 22 57 performance performance NOUN crl-16405 22 58 within within ADP crl-16405 22 59 an an DET crl-16405 22 60 integrated integrate VERB crl-16405 22 61 planning planning NOUN crl-16405 22 62 and and CCONJ crl-16405 22 63 assessment assessment NOUN crl-16405 22 64 framework framework NOUN crl-16405 22 65 ” " PUNCT crl-16405 22 66 ( ( PUNCT crl-16405 22 67 22 22 NUM crl-16405 22 68 ) ) PUNCT crl-16405 22 69 . . PUNCT crl-16405 23 1 the the DET crl-16405 23 2 history history NOUN crl-16405 23 3 of of ADP crl-16405 23 4 assessment assessment NOUN crl-16405 23 5 activity activity NOUN crl-16405 23 6 at at ADP crl-16405 23 7 the the DET crl-16405 23 8 university university PROPN crl-16405 23 9 of of ADP crl-16405 23 10 virginia virginia PROPN crl-16405 23 11 library library PROPN crl-16405 23 12 is be AUX crl-16405 23 13 explored explore VERB crl-16405 23 14 in in ADP crl-16405 23 15 another another DET crl-16405 23 16 case case NOUN crl-16405 23 17 . . PUNCT crl-16405 24 1 their their PRON crl-16405 24 2 process process NOUN crl-16405 24 3 was be AUX crl-16405 24 4 improved improve VERB crl-16405 24 5 with with ADP crl-16405 24 6 the the DET crl-16405 24 7 implementation implementation NOUN crl-16405 24 8 of of ADP crl-16405 24 9 the the DET crl-16405 24 10 management management NOUN crl-16405 24 11 information information NOUN crl-16405 24 12 services service NOUN crl-16405 24 13 department department NOUN crl-16405 24 14 and and CCONJ crl-16405 24 15 the the DET crl-16405 24 16 institution institution NOUN crl-16405 24 17 of of ADP crl-16405 24 18 a a DET crl-16405 24 19 balanced balanced ADJ crl-16405 24 20 scorecard scorecard NOUN crl-16405 24 21 . . PUNCT crl-16405 25 1 this this DET crl-16405 25 2 approach approach NOUN crl-16405 25 3 involves involve VERB crl-16405 25 4 weighing weigh VERB crl-16405 25 5 four four NUM crl-16405 25 6 aspects aspect NOUN crl-16405 25 7 of of ADP crl-16405 25 8 customer customer NOUN crl-16405 25 9 service service NOUN crl-16405 25 10 : : PUNCT crl-16405 25 11 customer customer NOUN crl-16405 25 12 , , PUNCT crl-16405 25 13 internal internal ADJ crl-16405 25 14 processes process NOUN crl-16405 25 15 , , PUNCT crl-16405 25 16 finance finance NOUN crl-16405 25 17 , , PUNCT crl-16405 25 18 and and CCONJ crl-16405 25 19 learning learning NOUN crl-16405 25 20 and and CCONJ crl-16405 25 21 growth growth NOUN crl-16405 25 22 . . PUNCT crl-16405 26 1 in in ADP crl-16405 26 2 another another DET crl-16405 26 3 case case NOUN crl-16405 26 4 , , PUNCT crl-16405 26 5 the the DET crl-16405 26 6 university university PROPN crl-16405 26 7 of of ADP crl-16405 26 8 arizona arizona PROPN crl-16405 26 9 libraries library NOUN crl-16405 26 10 found find VERB crl-16405 26 11 that that SCONJ crl-16405 26 12 embracing embrace VERB crl-16405 26 13 aspects aspect NOUN crl-16405 26 14 of of ADP crl-16405 26 15 total total ADJ crl-16405 26 16 quality quality NOUN crl-16405 26 17 management management NOUN crl-16405 26 18 helped help VERB crl-16405 26 19 them they PRON crl-16405 26 20 develop develop VERB crl-16405 26 21 their their PRON crl-16405 26 22 quality quality NOUN crl-16405 26 23 infrastructure infrastructure NOUN crl-16405 26 24 . . PUNCT crl-16405 27 1 syracuse syracuse PROPN crl-16405 27 2 university university PROPN crl-16405 27 3 library library NOUN crl-16405 27 4 benefitted benefit VERB crl-16405 27 5 from from ADP crl-16405 27 6 the the DET crl-16405 27 7 development development NOUN crl-16405 27 8 of of ADP crl-16405 27 9 a a DET crl-16405 27 10 specialized specialized ADJ crl-16405 27 11 office office NOUN crl-16405 27 12 , , PUNCT crl-16405 27 13 the the DET crl-16405 27 14 program program NOUN crl-16405 27 15 management management NOUN crl-16405 27 16 center center NOUN crl-16405 27 17 , , PUNCT crl-16405 27 18 which which PRON crl-16405 27 19 allowed allow VERB crl-16405 27 20 for for ADP crl-16405 27 21 a a DET crl-16405 27 22 more more ADV crl-16405 27 23 proactive proactive ADJ crl-16405 27 24 assessment assessment NOUN crl-16405 27 25 concept concept NOUN crl-16405 27 26 that that PRON crl-16405 27 27 continues continue VERB crl-16405 27 28 to to PART crl-16405 27 29 evolve evolve VERB crl-16405 27 30 to to PART crl-16405 27 31 meet meet VERB crl-16405 27 32 changing change VERB crl-16405 27 33 needs need NOUN crl-16405 27 34 . . PUNCT crl-16405 28 1 doi:10.5860 doi:10.5860 PROPN crl-16405 28 2 / / SYM crl-16405 28 3 crl.76.1.115 crl.76.1.115 PROPN crl-16405 28 4 116 116 NUM crl-16405 28 5 college college PROPN crl-16405 28 6 & & CCONJ crl-16405 28 7 research research PROPN crl-16405 28 8 libraries librarie VERB crl-16405 28 9 january january PROPN crl-16405 28 10 2015 2015 NUM crl-16405 28 11 another another DET crl-16405 28 12 approach approach NOUN crl-16405 28 13 to to ADP crl-16405 28 14 assessment assessment NOUN crl-16405 28 15 involved involve VERB crl-16405 28 16 the the DET crl-16405 28 17 baldrige baldrige ADJ crl-16405 28 18 criteria criterion NOUN crl-16405 28 19 for for ADP crl-16405 28 20 performance performance NOUN crl-16405 28 21 excellence excellence NOUN crl-16405 28 22 . . PUNCT crl-16405 29 1 both both CCONJ crl-16405 29 2 nist nist NOUN crl-16405 29 3 ’s ’s PART crl-16405 29 4 information information NOUN crl-16405 29 5 services service NOUN crl-16405 29 6 office office NOUN crl-16405 29 7 and and CCONJ crl-16405 29 8 the the DET crl-16405 29 9 emory emory ADJ crl-16405 29 10 university university NOUN crl-16405 29 11 libraries library NOUN crl-16405 29 12 opted opt VERB crl-16405 29 13 to to PART crl-16405 29 14 employ employ VERB crl-16405 29 15 the the DET crl-16405 29 16 baldrige baldrige ADJ crl-16405 29 17 criteria criterion NOUN crl-16405 29 18 . . PUNCT crl-16405 30 1 developed develop VERB crl-16405 30 2 through through ADP crl-16405 30 3 a a DET crl-16405 30 4 public public ADJ crl-16405 30 5 - - PUNCT crl-16405 30 6 private private ADJ crl-16405 30 7 partnership partnership NOUN crl-16405 30 8 in in ADP crl-16405 30 9 the the DET crl-16405 30 10 1980s 1980s NUM crl-16405 30 11 , , PUNCT crl-16405 30 12 the the DET crl-16405 30 13 baldrige baldrige ADJ crl-16405 30 14 criteria criterion NOUN crl-16405 30 15 have have AUX crl-16405 30 16 provided provide VERB crl-16405 30 17 a a DET crl-16405 30 18 “ " PUNCT crl-16405 30 19 continuous continuous ADJ crl-16405 30 20 improvement improvement NOUN crl-16405 30 21 framework framework NOUN crl-16405 30 22 that that PRON crl-16405 30 23 is be AUX crl-16405 30 24 focused focus VERB crl-16405 30 25 on on ADP crl-16405 30 26 the the DET crl-16405 30 27 customer customer NOUN crl-16405 30 28 , , PUNCT crl-16405 30 29 led lead VERB crl-16405 30 30 by by ADP crl-16405 30 31 management management NOUN crl-16405 30 32 , , PUNCT crl-16405 30 33 based base VERB crl-16405 30 34 on on ADP crl-16405 30 35 facts fact NOUN crl-16405 30 36 and and CCONJ crl-16405 30 37 data datum NOUN crl-16405 30 38 , , PUNCT crl-16405 30 39 and and CCONJ crl-16405 30 40 directed direct VERB crl-16405 30 41 towards towards ADP crl-16405 30 42 results result NOUN crl-16405 30 43 ” " PUNCT crl-16405 30 44 ( ( PUNCT crl-16405 30 45 95 95 NUM crl-16405 30 46 ) ) PUNCT crl-16405 30 47 . . PUNCT crl-16405 31 1 challenges challenge NOUN crl-16405 31 2 and and CCONJ crl-16405 31 3 successes success NOUN crl-16405 31 4 experienced experience VERB crl-16405 31 5 by by ADP crl-16405 31 6 both both PRON crl-16405 31 7 of of ADP crl-16405 31 8 these these DET crl-16405 31 9 institutions institution NOUN crl-16405 31 10 are be AUX crl-16405 31 11 detailed detail VERB crl-16405 31 12 with with ADP crl-16405 31 13 respect respect NOUN crl-16405 31 14 to to ADP crl-16405 31 15 their their PRON crl-16405 31 16 use use NOUN crl-16405 31 17 of of ADP crl-16405 31 18 the the DET crl-16405 31 19 baldrige baldrige ADJ crl-16405 31 20 criteria criterion NOUN crl-16405 31 21 . . PUNCT crl-16405 32 1 the the DET crl-16405 32 2 canadian canadian ADJ crl-16405 32 3 consortium consortium PROPN crl-16405 32 4 ocul ocul PROPN crl-16405 32 5 also also ADV crl-16405 32 6 embarked embark VERB crl-16405 32 7 on on ADP crl-16405 32 8 an an DET crl-16405 32 9 assessment assessment NOUN crl-16405 32 10 journey journey NOUN crl-16405 32 11 that that PRON crl-16405 32 12 included include VERB crl-16405 32 13 identifying identify VERB crl-16405 32 14 necessary necessary ADJ crl-16405 32 15 staffing staffing NOUN crl-16405 32 16 and and CCONJ crl-16405 32 17 the the DET crl-16405 32 18 review review NOUN crl-16405 32 19 and and CCONJ crl-16405 32 20 use use NOUN crl-16405 32 21 of of ADP crl-16405 32 22 several several ADJ crl-16405 32 23 different different ADJ crl-16405 32 24 tools tool NOUN crl-16405 32 25 . . PUNCT crl-16405 33 1 through through ADP crl-16405 33 2 analyzing analyze VERB crl-16405 33 3 feedback feedback NOUN crl-16405 33 4 , , PUNCT crl-16405 33 5 ocul ocul PROPN crl-16405 33 6 has have AUX crl-16405 33 7 been be AUX crl-16405 33 8 able able ADJ crl-16405 33 9 to to PART crl-16405 33 10 continue continue VERB crl-16405 33 11 to to PART crl-16405 33 12 adapt adapt VERB crl-16405 33 13 and and CCONJ crl-16405 33 14 improve improve VERB crl-16405 33 15 their their PRON crl-16405 33 16 assessment assessment NOUN crl-16405 33 17 efforts effort NOUN crl-16405 33 18 . . PUNCT crl-16405 34 1 another another DET crl-16405 34 2 approach approach NOUN crl-16405 34 3 to to ADP crl-16405 34 4 building build VERB crl-16405 34 5 the the DET crl-16405 34 6 assessment assessment NOUN crl-16405 34 7 schema schema PROPN crl-16405 34 8 is be AUX crl-16405 34 9 detailed detail VERB crl-16405 34 10 in in ADP crl-16405 34 11 the the DET crl-16405 34 12 narratives narrative NOUN crl-16405 34 13 by by ADP crl-16405 34 14 librarians librarian NOUN crl-16405 34 15 from from ADP crl-16405 34 16 two two NUM crl-16405 34 17 large large ADJ crl-16405 34 18 library library NOUN crl-16405 34 19 systems system NOUN crl-16405 34 20 . . PUNCT crl-16405 35 1 both both CCONJ crl-16405 35 2 the the DET crl-16405 35 3 university university PROPN crl-16405 35 4 of of ADP crl-16405 35 5 california california PROPN crl-16405 35 6 at at ADP crl-16405 35 7 san san PROPN crl-16405 35 8 diego diego PROPN crl-16405 35 9 system system NOUN crl-16405 35 10 and and CCONJ crl-16405 35 11 the the DET crl-16405 35 12 kansas kansas PROPN crl-16405 35 13 state state PROPN crl-16405 35 14 university university NOUN crl-16405 35 15 system system NOUN crl-16405 35 16 found find VERB crl-16405 35 17 that that SCONJ crl-16405 35 18 dedicated dedicated ADJ crl-16405 35 19 assessment assessment NOUN crl-16405 35 20 and and CCONJ crl-16405 35 21 analyst analyst NOUN crl-16405 35 22 positions position NOUN crl-16405 35 23 were be AUX crl-16405 35 24 the the DET crl-16405 35 25 best good ADJ crl-16405 35 26 response response NOUN crl-16405 35 27 to to ADP crl-16405 35 28 the the DET crl-16405 35 29 changing change VERB crl-16405 35 30 financial financial ADJ crl-16405 35 31 and and CCONJ crl-16405 35 32 organizational organizational ADJ crl-16405 35 33 needs need NOUN crl-16405 35 34 of of ADP crl-16405 35 35 academic academic ADJ crl-16405 35 36 libraries library NOUN crl-16405 35 37 . . PUNCT crl-16405 36 1 these these DET crl-16405 36 2 cases case NOUN crl-16405 36 3 explore explore VERB crl-16405 36 4 how how SCONJ crl-16405 36 5 having have VERB crl-16405 36 6 a a DET crl-16405 36 7 full full ADJ crl-16405 36 8 - - PUNCT crl-16405 36 9 time time NOUN crl-16405 36 10 position position NOUN crl-16405 36 11 committed commit VERB crl-16405 36 12 to to ADP crl-16405 36 13 gathering gather VERB crl-16405 36 14 and and CCONJ crl-16405 36 15 analyzing analyze VERB crl-16405 36 16 data datum NOUN crl-16405 36 17 helps help VERB crl-16405 36 18 a a DET crl-16405 36 19 library library NOUN crl-16405 36 20 administration administration NOUN crl-16405 36 21 make make VERB crl-16405 36 22 wellinformed wellinforme VERB crl-16405 36 23 decisions decision NOUN crl-16405 36 24 regarding regard VERB crl-16405 36 25 library library NOUN crl-16405 36 26 programming programming NOUN crl-16405 36 27 and and CCONJ crl-16405 36 28 increases increase VERB crl-16405 36 29 library library NOUN crl-16405 36 30 credibility credibility NOUN crl-16405 36 31 and and CCONJ crl-16405 36 32 authority authority NOUN crl-16405 36 33 campuswide campuswide NOUN crl-16405 36 34 . . PUNCT crl-16405 37 1 smaller small ADJ crl-16405 37 2 libraries library NOUN crl-16405 37 3 can can AUX crl-16405 37 4 also also ADV crl-16405 37 5 benefit benefit VERB crl-16405 37 6 from from ADP crl-16405 37 7 coordinated coordinated ADJ crl-16405 37 8 assessment assessment NOUN crl-16405 37 9 planning planning NOUN crl-16405 37 10 , , PUNCT crl-16405 37 11 albeit albeit SCONJ crl-16405 37 12 on on ADP crl-16405 37 13 a a DET crl-16405 37 14 different different ADJ crl-16405 37 15 scale scale NOUN crl-16405 37 16 and and CCONJ crl-16405 37 17 with with ADP crl-16405 37 18 different different ADJ crl-16405 37 19 challenges challenge NOUN crl-16405 37 20 . . PUNCT crl-16405 38 1 the the DET crl-16405 38 2 case case NOUN crl-16405 38 3 at at ADP crl-16405 38 4 boatwright boatwright NOUN crl-16405 38 5 library library NOUN crl-16405 38 6 at at ADP crl-16405 38 7 the the DET crl-16405 38 8 university university PROPN crl-16405 38 9 of of ADP crl-16405 38 10 richmond richmond PROPN crl-16405 38 11 is be AUX crl-16405 38 12 similar similar ADJ crl-16405 38 13 to to ADP crl-16405 38 14 the the DET crl-16405 38 15 washington washington PROPN crl-16405 38 16 university university PROPN crl-16405 38 17 library library NOUN crl-16405 38 18 system system NOUN crl-16405 38 19 . . PUNCT crl-16405 39 1 each each DET crl-16405 39 2 instituted institute VERB crl-16405 39 3 teams team NOUN crl-16405 39 4 to to PART crl-16405 39 5 oversee oversee VERB crl-16405 39 6 assessment assessment NOUN crl-16405 39 7 initiatives initiative NOUN crl-16405 39 8 in in ADP crl-16405 39 9 their their PRON crl-16405 39 10 libraries library NOUN crl-16405 39 11 . . PUNCT crl-16405 40 1 at at ADP crl-16405 40 2 the the DET crl-16405 40 3 university university PROPN crl-16405 40 4 of of ADP crl-16405 40 5 richmond richmond PROPN crl-16405 40 6 , , PUNCT crl-16405 40 7 administrative administrative ADJ crl-16405 40 8 support support NOUN crl-16405 40 9 and and CCONJ crl-16405 40 10 careful careful ADJ crl-16405 40 11 realistic realistic ADJ crl-16405 40 12 planning planning NOUN crl-16405 40 13 proved prove VERB crl-16405 40 14 most most ADV crl-16405 40 15 conducive conducive ADJ crl-16405 40 16 to to ADP crl-16405 40 17 success success NOUN crl-16405 40 18 . . PUNCT crl-16405 41 1 washington washington PROPN crl-16405 41 2 university university PROPN crl-16405 41 3 ’s ’s PART crl-16405 41 4 assessment assessment NOUN crl-16405 41 5 team team NOUN crl-16405 41 6 has have AUX crl-16405 41 7 undergone undergo VERB crl-16405 41 8 shifting shift VERB crl-16405 41 9 focus focus NOUN crl-16405 41 10 and and CCONJ crl-16405 41 11 changing change VERB crl-16405 41 12 subgroups subgroup NOUN crl-16405 41 13 , , PUNCT crl-16405 41 14 allowing allow VERB crl-16405 41 15 for for ADP crl-16405 41 16 continued continued ADJ crl-16405 41 17 growth growth NOUN crl-16405 41 18 and and CCONJ crl-16405 41 19 opportunity opportunity NOUN crl-16405 41 20 . . PUNCT crl-16405 42 1 as as SCONJ crl-16405 42 2 editor editor NOUN crl-16405 42 3 murphy murphy NOUN crl-16405 42 4 states state NOUN crl-16405 42 5 in in ADP crl-16405 42 6 her her PRON crl-16405 42 7 introduction introduction NOUN crl-16405 42 8 , , PUNCT crl-16405 42 9 the the DET crl-16405 42 10 purpose purpose NOUN crl-16405 42 11 of of ADP crl-16405 42 12 the the DET crl-16405 42 13 book book NOUN crl-16405 42 14 “ " PUNCT crl-16405 42 15 is be AUX crl-16405 42 16 to to PART crl-16405 42 17 expand expand VERB crl-16405 42 18 librarians librarian NOUN crl-16405 42 19 ’ ' PUNCT crl-16405 42 20 conversations conversation NOUN crl-16405 42 21 on on ADP crl-16405 42 22 assessment assessment NOUN crl-16405 42 23 beyond beyond ADP crl-16405 42 24 specific specific ADJ crl-16405 42 25 tools tool NOUN crl-16405 42 26 ” " PUNCT crl-16405 42 27 ( ( PUNCT crl-16405 42 28 vii vii ADV crl-16405 42 29 ) ) PUNCT crl-16405 42 30 . . PUNCT crl-16405 43 1 she she PRON crl-16405 43 2 has have AUX crl-16405 43 3 brought bring VERB crl-16405 43 4 together together ADV crl-16405 43 5 eleven eleven NUM crl-16405 43 6 case case NOUN crl-16405 43 7 studies study NOUN crl-16405 43 8 that that PRON crl-16405 43 9 examine examine VERB crl-16405 43 10 the the DET crl-16405 43 11 various various ADJ crl-16405 43 12 approaches approach NOUN crl-16405 43 13 libraries library NOUN crl-16405 43 14 have have AUX crl-16405 43 15 taken take VERB crl-16405 43 16 as as SCONJ crl-16405 43 17 they they PRON crl-16405 43 18 tackled tackle VERB crl-16405 43 19 assessment assessment NOUN crl-16405 43 20 . . PUNCT crl-16405 44 1 in in ADP crl-16405 44 2 this this DET crl-16405 44 3 way way NOUN crl-16405 44 4 , , PUNCT crl-16405 44 5 she she PRON crl-16405 44 6 attempts attempt VERB crl-16405 44 7 to to PART crl-16405 44 8 provide provide VERB crl-16405 44 9 a a DET crl-16405 44 10 well well ADV crl-16405 44 11 - - PUNCT crl-16405 44 12 rounded rounded ADJ crl-16405 44 13 discussion discussion NOUN crl-16405 44 14 of of ADP crl-16405 44 15 assessment assessment NOUN crl-16405 44 16 in in ADP crl-16405 44 17 libraries library NOUN crl-16405 44 18 , , PUNCT crl-16405 44 19 not not PART crl-16405 44 20 limited limit VERB crl-16405 44 21 to to ADP crl-16405 44 22 one one NUM crl-16405 44 23 paradigm paradigm NOUN crl-16405 44 24 , , PUNCT crl-16405 44 25 by by ADP crl-16405 44 26 exploring explore VERB crl-16405 44 27 a a DET crl-16405 44 28 variety variety NOUN crl-16405 44 29 of of ADP crl-16405 44 30 academic academic ADJ crl-16405 44 31 and and CCONJ crl-16405 44 32 special special ADJ crl-16405 44 33 libraries library NOUN crl-16405 44 34 with with ADP crl-16405 44 35 varying vary VERB crl-16405 44 36 requirements requirement NOUN crl-16405 44 37 and and CCONJ crl-16405 44 38 resources resource NOUN crl-16405 44 39 , , PUNCT crl-16405 44 40 and and CCONJ crl-16405 44 41 the the DET crl-16405 44 42 means mean NOUN crl-16405 44 43 and and CCONJ crl-16405 44 44 methods method NOUN crl-16405 44 45 they they PRON crl-16405 44 46 used use VERB crl-16405 44 47 to to PART crl-16405 44 48 establish establish VERB crl-16405 44 49 assessment assessment NOUN crl-16405 44 50 frameworks framework NOUN crl-16405 44 51 significant significant ADJ crl-16405 44 52 and and CCONJ crl-16405 44 53 unique unique ADJ crl-16405 44 54 to to ADP crl-16405 44 55 their their PRON crl-16405 44 56 needs need NOUN crl-16405 44 57 . . PUNCT crl-16405 45 1 this this DET crl-16405 45 2 concise concise ADJ crl-16405 45 3 , , PUNCT crl-16405 45 4 practical practical ADJ crl-16405 45 5 text text NOUN crl-16405 45 6 would would AUX crl-16405 45 7 be be AUX crl-16405 45 8 a a DET crl-16405 45 9 valuable valuable ADJ crl-16405 45 10 addition addition NOUN crl-16405 45 11 to to ADP crl-16405 45 12 a a DET crl-16405 45 13 library library NOUN crl-16405 45 14 collection collection NOUN crl-16405 45 15 or or CCONJ crl-16405 45 16 to to ADP crl-16405 45 17 the the DET crl-16405 45 18 personal personal ADJ crl-16405 45 19 bookshelf bookshelf NOUN crl-16405 45 20 of of ADP crl-16405 45 21 a a DET crl-16405 45 22 librarian librarian ADJ crl-16405 45 23 interested interested ADJ crl-16405 45 24 in in ADP crl-16405 45 25 planning planning NOUN crl-16405 45 26 and and CCONJ crl-16405 45 27 building build VERB crl-16405 45 28 a a DET crl-16405 45 29 quality quality NOUN crl-16405 45 30 infrastructure infrastructure NOUN crl-16405 45 31 at at ADP crl-16405 45 32 her she PRON crl-16405 45 33 or or CCONJ crl-16405 45 34 his his PRON crl-16405 45 35 institution.—kelli institution.—kelli PROPN crl-16405 45 36 johnson johnson NOUN crl-16405 45 37 , , PUNCT crl-16405 45 38 marshall marshall PROPN crl-16405 45 39 university university PROPN crl-16405 45 40 . . PUNCT