id	sid	tid	token	lemma	pos
crl-16479	1	1	959	959	NUM
crl-16479	1	2	changes	change	NOUN
crl-16479	1	3	in	in	ADP
crl-16479	1	4	reference	reference	NOUN
crl-16479	1	5	question	question	NOUN
crl-16479	1	6	complexity	complexity	NOUN
crl-16479	1	7	following	follow	VERB
crl-16479	1	8	the	the	DET
crl-16479	1	9	implementation	implementation	NOUN
crl-16479	1	10	of	of	ADP
crl-16479	1	11	a	a	DET
crl-16479	1	12	proactive	proactive	ADJ
crl-16479	1	13	chat	chat	NOUN
crl-16479	1	14	system	system	NOUN
crl-16479	1	15	:	:	PUNCT
crl-16479	1	16	implications	implication	NOUN
crl-16479	1	17	for	for	ADP
crl-16479	1	18	practice	practice	NOUN
crl-16479	1	19	krisellen	krisellen	PROPN
crl-16479	1	20	maloney	maloney	PROPN
crl-16479	1	21	and	and	CCONJ
crl-16479	1	22	jan	jan	PROPN
crl-16479	1	23	h.	h.	PROPN
crl-16479	1	24	kemp	kemp	PROPN
crl-16479	1	25	krisellen	krisellen	PROPN
crl-16479	1	26	maloney	maloney	PROPN
crl-16479	1	27	is	be	AUX
crl-16479	1	28	vice	vice	NOUN
crl-16479	1	29	president	president	NOUN
crl-16479	1	30	for	for	ADP
crl-16479	1	31	information	information	NOUN
crl-16479	1	32	services	service	NOUN
crl-16479	1	33	and	and	CCONJ
crl-16479	1	34	university	university	NOUN
crl-16479	1	35	librarian	librarian	NOUN
crl-16479	1	36	at	at	ADP
crl-16479	1	37	rutgers	rutger	NOUN
crl-16479	1	38	,	,	PUNCT
crl-16479	1	39	the	the	DET
crl-16479	1	40	state	state	PROPN
crl-16479	1	41	university	university	PROPN
crl-16479	1	42	of	of	ADP
crl-16479	1	43	new	new	PROPN
crl-16479	1	44	jersey	jersey	PROPN
crl-16479	1	45	,	,	PUNCT
crl-16479	1	46	e	e	NOUN
crl-16479	1	47	-	-	NOUN
crl-16479	1	48	mail	mail	NOUN
crl-16479	1	49	:	:	PUNCT
crl-16479	1	50	krisellen.maloney@rutgers.edu	krisellen.maloney@rutgers.edu	NOUN
crl-16479	1	51	;	;	PUNCT
crl-16479	1	52	jan	jan	PROPN
crl-16479	1	53	h.	h.	PROPN
crl-16479	1	54	kemp	kemp	PROPN
crl-16479	1	55	is	be	AUX
crl-16479	1	56	assistant	assistant	ADJ
crl-16479	1	57	dean	dean	NOUN
crl-16479	1	58	for	for	ADP
crl-16479	1	59	public	public	ADJ
crl-16479	1	60	services	service	NOUN
crl-16479	1	61	at	at	ADP
crl-16479	1	62	the	the	DET
crl-16479	1	63	university	university	PROPN
crl-16479	1	64	of	of	ADP
crl-16479	1	65	texas	texas	PROPN
crl-16479	1	66	at	at	ADP
crl-16479	1	67	san	san	PROPN
crl-16479	1	68	antonio	antonio	PROPN
crl-16479	1	69	;	;	PUNCT
crl-16479	1	70	e	e	X
crl-16479	1	71	-	-	NOUN
crl-16479	1	72	mail	mail	NOUN
crl-16479	1	73	:	:	PUNCT
crl-16479	2	1	jan.kemp@utsa.edu	jan.kemp@utsa.edu	PROPN
crl-16479	2	2	.	.	PUNCT
crl-16479	3	1	©	©	PROPN
crl-16479	3	2	2015	2015	NUM
crl-16479	3	3	krisellen	krisellen	PROPN
crl-16479	3	4	maloney	maloney	PROPN
crl-16479	3	5	and	and	CCONJ
crl-16479	3	6	jan	jan	PROPN
crl-16479	3	7	h.	h.	PROPN
crl-16479	3	8	kemp	kemp	PROPN
crl-16479	3	9	,	,	PUNCT
crl-16479	3	10	attribution	attribution	NOUN
crl-16479	3	11	-	-	PUNCT
crl-16479	3	12	noncommercial	noncommercial	ADJ
crl-16479	3	13	(	(	PUNCT
crl-16479	3	14	http://creativecommons.org/licenses/by-nc/3.0/	http://creativecommons.org/licenses/by-nc/3.0/	NUM
crl-16479	3	15	)	)	PUNCT
crl-16479	3	16	cc	cc	ADJ
crl-16479	3	17	by	by	ADP
crl-16479	3	18	-	-	PUNCT
crl-16479	3	19	nc	nc	NOUN
crl-16479	3	20	.	.	PUNCT
crl-16479	4	1	there	there	PRON
crl-16479	4	2	has	have	AUX
crl-16479	4	3	been	be	AUX
crl-16479	4	4	longstanding	longstanding	ADJ
crl-16479	4	5	debate	debate	NOUN
crl-16479	4	6	about	about	ADP
crl-16479	4	7	whether	whether	SCONJ
crl-16479	4	8	the	the	DET
crl-16479	4	9	level	level	NOUN
crl-16479	4	10	of	of	ADP
crl-16479	4	11	complexity	complexity	NOUN
crl-16479	4	12	of	of	ADP
crl-16479	4	13	questions	question	NOUN
crl-16479	4	14	received	receive	VERB
crl-16479	4	15	at	at	ADP
crl-16479	4	16	reference	reference	NOUN
crl-16479	4	17	desks	desk	NOUN
crl-16479	4	18	and	and	CCONJ
crl-16479	4	19	via	via	ADP
crl-16479	4	20	online	online	ADJ
crl-16479	4	21	chat	chat	NOUN
crl-16479	4	22	services	service	NOUN
crl-16479	4	23	requires	require	VERB
crl-16479	4	24	a	a	DET
crl-16479	4	25	librarian	librarian	ADJ
crl-16479	4	26	’s	’s	NOUN
crl-16479	4	27	expertise	expertise	NOUN
crl-16479	4	28	.	.	PUNCT
crl-16479	5	1	continued	continue	VERB
crl-16479	5	2	decreases	decrease	NOUN
crl-16479	5	3	in	in	ADP
crl-16479	5	4	the	the	DET
crl-16479	5	5	number	number	NOUN
crl-16479	5	6	and	and	CCONJ
crl-16479	5	7	complexity	complexity	NOUN
crl-16479	5	8	of	of	ADP
crl-16479	5	9	reference	reference	NOUN
crl-16479	5	10	questions	question	NOUN
crl-16479	5	11	have	have	AUX
crl-16479	5	12	all	all	ADV
crl-16479	5	13	but	but	ADV
crl-16479	5	14	ended	end	VERB
crl-16479	5	15	the	the	DET
crl-16479	5	16	debate	debate	NOUN
crl-16479	5	17	;	;	PUNCT
crl-16479	5	18	many	many	ADJ
crl-16479	5	19	academic	academic	ADJ
crl-16479	5	20	libraries	library	NOUN
crl-16479	5	21	no	no	PRON
crl-16479	5	22	longer	long	ADV
crl-16479	5	23	staff	staff	NOUN
crl-16479	5	24	service	service	NOUN
crl-16479	5	25	points	point	NOUN
crl-16479	5	26	with	with	ADP
crl-16479	5	27	professional	professional	ADJ
crl-16479	5	28	librarians	librarian	NOUN
crl-16479	5	29	.	.	PUNCT
crl-16479	6	1	however	however	ADV
crl-16479	6	2	,	,	PUNCT
crl-16479	6	3	convenient	convenient	ADJ
crl-16479	6	4	,	,	PUNCT
crl-16479	6	5	proactive	proactive	ADJ
crl-16479	6	6	online	online	ADJ
crl-16479	6	7	chat	chat	NOUN
crl-16479	6	8	services	service	NOUN
crl-16479	6	9	could	could	AUX
crl-16479	6	10	reverse	reverse	VERB
crl-16479	6	11	the	the	DET
crl-16479	6	12	trends	trend	NOUN
crl-16479	6	13	.	.	PUNCT
crl-16479	7	1	this	this	DET
crl-16479	7	2	paper	paper	NOUN
crl-16479	7	3	provides	provide	VERB
crl-16479	7	4	results	result	NOUN
crl-16479	7	5	of	of	ADP
crl-16479	7	6	a	a	DET
crl-16479	7	7	study	study	NOUN
crl-16479	7	8	of	of	ADP
crl-16479	7	9	reference	reference	NOUN
crl-16479	7	10	question	question	NOUN
crl-16479	7	11	complexity	complexity	NOUN
crl-16479	7	12	following	follow	VERB
crl-16479	7	13	implementation	implementation	NOUN
crl-16479	7	14	of	of	ADP
crl-16479	7	15	a	a	DET
crl-16479	7	16	proactive	proactive	ADJ
crl-16479	7	17	chat	chat	NOUN
crl-16479	7	18	service	service	NOUN
crl-16479	7	19	.	.	PUNCT
crl-16479	8	1	the	the	DET
crl-16479	8	2	study	study	NOUN
crl-16479	8	3	reveals	reveal	VERB
crl-16479	8	4	changes	change	NOUN
crl-16479	8	5	in	in	ADP
crl-16479	8	6	the	the	DET
crl-16479	8	7	complexity	complexity	NOUN
crl-16479	8	8	of	of	ADP
crl-16479	8	9	chat	chat	NOUN
crl-16479	8	10	questions	question	NOUN
crl-16479	8	11	that	that	PRON
crl-16479	8	12	may	may	AUX
crl-16479	8	13	have	have	VERB
crl-16479	8	14	implications	implication	NOUN
crl-16479	8	15	for	for	ADP
crl-16479	8	16	staffing	staff	VERB
crl-16479	8	17	online	online	ADJ
crl-16479	8	18	reference	reference	NOUN
crl-16479	8	19	services	service	NOUN
crl-16479	8	20	.	.	PUNCT
crl-16479	9	1	oincident	oincident	NOUN
crl-16479	9	2	with	with	ADP
crl-16479	9	3	the	the	DET
crl-16479	9	4	rise	rise	NOUN
crl-16479	9	5	of	of	ADP
crl-16479	9	6	information	information	NOUN
crl-16479	9	7	literacy	literacy	NOUN
crl-16479	9	8	efforts	effort	NOUN
crl-16479	9	9	and	and	CCONJ
crl-16479	9	10	the	the	DET
crl-16479	9	11	simplification	simplification	NOUN
crl-16479	9	12	in	in	ADP
crl-16479	9	13	the	the	DET
crl-16479	9	14	online	online	ADJ
crl-16479	9	15	environment	environment	NOUN
crl-16479	9	16	,	,	PUNCT
crl-16479	9	17	there	there	PRON
crl-16479	9	18	has	have	AUX
crl-16479	9	19	been	be	AUX
crl-16479	9	20	a	a	DET
crl-16479	9	21	dramatic	dramatic	ADJ
crl-16479	9	22	decrease	decrease	NOUN
crl-16479	9	23	in	in	ADP
crl-16479	9	24	reference	reference	NOUN
crl-16479	9	25	questions	question	NOUN
crl-16479	9	26	.	.	PUNCT
crl-16479	10	1	according	accord	VERB
crl-16479	10	2	to	to	ADP
crl-16479	10	3	acrl	acrl	ADJ
crl-16479	10	4	’s	’s	NUM
crl-16479	10	5	academic	academic	ADJ
crl-16479	10	6	library	library	NOUN
crl-16479	10	7	statistics	statistic	NOUN
crl-16479	10	8	,	,	PUNCT
crl-16479	10	9	the	the	DET
crl-16479	10	10	number	number	NOUN
crl-16479	10	11	of	of	ADP
crl-16479	10	12	reference	reference	NOUN
crl-16479	10	13	transactions	transaction	NOUN
crl-16479	10	14	in	in	ADP
crl-16479	10	15	doctorate	doctorate	NOUN
crl-16479	10	16	-	-	PUNCT
crl-16479	10	17	granting	grant	VERB
crl-16479	10	18	institutions	institution	NOUN
crl-16479	10	19	declined	decline	VERB
crl-16479	10	20	49	49	NUM
crl-16479	10	21	percent	percent	NOUN
crl-16479	10	22	between	between	ADP
crl-16479	10	23	2000	2000	NUM
crl-16479	10	24	and	and	CCONJ
crl-16479	10	25	2012	2012	NUM
crl-16479	10	26	,	,	PUNCT
crl-16479	10	27	and	and	CCONJ
crl-16479	10	28	nearly	nearly	ADV
crl-16479	10	29	all	all	DET
crl-16479	10	30	the	the	DET
crl-16479	10	31	questions	question	NOUN
crl-16479	10	32	that	that	PRON
crl-16479	10	33	remain	remain	VERB
crl-16479	10	34	are	be	AUX
crl-16479	10	35	directional	directional	ADJ
crl-16479	10	36	,	,	PUNCT
crl-16479	10	37	basic	basic	ADJ
crl-16479	10	38	search	search	NOUN
crl-16479	10	39	questions	question	NOUN
crl-16479	10	40	and	and	CCONJ
crl-16479	10	41	questions	question	NOUN
crl-16479	10	42	related	relate	VERB
crl-16479	10	43	to	to	ADP
crl-16479	10	44	library	library	NOUN
crl-16479	10	45	operations.1	operations.1	NOUN
crl-16479	10	46	these	these	DET
crl-16479	10	47	point	point	NOUN
crl-16479	10	48	-	-	PUNCT
crl-16479	10	49	of	of	ADP
crl-16479	10	50	-	-	PUNCT
crl-16479	10	51	need	need	NOUN
crl-16479	10	52	questions	question	NOUN
crl-16479	10	53	,	,	PUNCT
crl-16479	10	54	regardless	regardless	ADV
crl-16479	10	55	of	of	ADP
crl-16479	10	56	the	the	DET
crl-16479	10	57	medium	medium	NOUN
crl-16479	10	58	over	over	ADP
crl-16479	10	59	which	which	PRON
crl-16479	10	60	they	they	PRON
crl-16479	10	61	are	be	AUX
crl-16479	10	62	conducted	conduct	VERB
crl-16479	10	63	,	,	PUNCT
crl-16479	10	64	served	serve	VERB
crl-16479	10	65	multiple	multiple	ADJ
crl-16479	10	66	purposes	purpose	NOUN
crl-16479	10	67	.	.	PUNCT
crl-16479	11	1	at	at	ADP
crl-16479	11	2	the	the	DET
crl-16479	11	3	most	most	ADV
crl-16479	11	4	basic	basic	ADJ
crl-16479	11	5	level	level	NOUN
crl-16479	11	6	,	,	PUNCT
crl-16479	11	7	they	they	PRON
crl-16479	11	8	provided	provide	VERB
crl-16479	11	9	support	support	NOUN
crl-16479	11	10	for	for	ADP
crl-16479	11	11	the	the	DET
crl-16479	11	12	mechanics	mechanic	NOUN
crl-16479	11	13	of	of	ADP
crl-16479	11	14	library	library	NOUN
crl-16479	11	15	research	research	NOUN
crl-16479	11	16	,	,	PUNCT
crl-16479	11	17	helping	help	VERB
crl-16479	11	18	users	user	NOUN
crl-16479	11	19	navigate	navigate	VERB
crl-16479	11	20	multiple	multiple	ADJ
crl-16479	11	21	information	information	NOUN
crl-16479	11	22	silos	silo	NOUN
crl-16479	11	23	and	and	CCONJ
crl-16479	11	24	the	the	DET
crl-16479	11	25	physical	physical	ADJ
crl-16479	11	26	organization	organization	NOUN
crl-16479	11	27	of	of	ADP
crl-16479	11	28	the	the	DET
crl-16479	11	29	library	library	NOUN
crl-16479	11	30	.	.	PUNCT
crl-16479	12	1	although	although	SCONJ
crl-16479	12	2	,	,	PUNCT
crl-16479	12	3	on	on	ADP
crl-16479	12	4	the	the	DET
crl-16479	12	5	surface	surface	NOUN
crl-16479	12	6	,	,	PUNCT
crl-16479	12	7	support	support	NOUN
crl-16479	12	8	for	for	ADP
crl-16479	12	9	these	these	DET
crl-16479	12	10	questions	question	NOUN
crl-16479	12	11	related	relate	VERB
crl-16479	12	12	to	to	ADP
crl-16479	12	13	the	the	DET
crl-16479	12	14	mechanics	mechanic	NOUN
crl-16479	12	15	of	of	ADP
crl-16479	12	16	library	library	NOUN
crl-16479	12	17	research	research	NOUN
crl-16479	12	18	,	,	PUNCT
crl-16479	12	19	they	they	PRON
crl-16479	12	20	also	also	ADV
crl-16479	12	21	provided	provide	VERB
crl-16479	12	22	an	an	DET
crl-16479	12	23	opportunity	opportunity	NOUN
crl-16479	12	24	for	for	ADP
crl-16479	12	25	broad	broad	ADJ
crl-16479	12	26	research	research	NOUN
crl-16479	12	27	support	support	NOUN
crl-16479	12	28	.	.	PUNCT
crl-16479	13	1	the	the	DET
crl-16479	13	2	librarian	librarian	NOUN
crl-16479	13	3	had	have	VERB
crl-16479	13	4	sufficient	sufficient	ADJ
crl-16479	13	5	knowledge	knowledge	NOUN
crl-16479	13	6	of	of	ADP
crl-16479	13	7	the	the	DET
crl-16479	13	8	curriculum	curriculum	NOUN
crl-16479	13	9	,	,	PUNCT
crl-16479	13	10	the	the	DET
crl-16479	13	11	publication	publication	NOUN
crl-16479	13	12	patterns	pattern	NOUN
crl-16479	13	13	of	of	ADP
crl-16479	13	14	disciplines	discipline	NOUN
crl-16479	13	15	and	and	CCONJ
crl-16479	13	16	subjects	subject	NOUN
crl-16479	13	17	,	,	PUNCT
crl-16479	13	18	and	and	CCONJ
crl-16479	13	19	thesis	thesis	NOUN
crl-16479	13	20	and	and	CCONJ
crl-16479	13	21	topic	topic	NOUN
crl-16479	13	22	development	development	NOUN
crl-16479	13	23	to	to	PART
crl-16479	13	24	provide	provide	VERB
crl-16479	13	25	broad	broad	ADJ
crl-16479	13	26	research	research	NOUN
crl-16479	13	27	support	support	NOUN
crl-16479	13	28	.	.	PUNCT
crl-16479	14	1	in	in	ADP
crl-16479	14	2	the	the	DET
crl-16479	14	3	case	case	NOUN
crl-16479	14	4	of	of	ADP
crl-16479	14	5	student	student	NOUN
crl-16479	14	6	researchers	researcher	NOUN
crl-16479	14	7	,	,	PUNCT
crl-16479	14	8	the	the	DET
crl-16479	14	9	librarian	librarian	NOUN
crl-16479	14	10	had	have	VERB
crl-16479	14	11	the	the	DET
crl-16479	14	12	opportunity	opportunity	NOUN
crl-16479	14	13	to	to	PART
crl-16479	14	14	reach	reach	VERB
crl-16479	14	15	the	the	DET
crl-16479	14	16	student	student	NOUN
crl-16479	14	17	at	at	ADP
crl-16479	14	18	a	a	DET
crl-16479	14	19	teachable	teachable	ADJ
crl-16479	14	20	moment	moment	NOUN
crl-16479	14	21	,	,	PUNCT
crl-16479	14	22	reinforcing	reinforce	VERB
crl-16479	14	23	course	course	NOUN
crl-16479	14	24	content	content	NOUN
crl-16479	14	25	,	,	PUNCT
crl-16479	14	26	guiding	guide	VERB
crl-16479	14	27	the	the	DET
crl-16479	14	28	student	student	NOUN
crl-16479	14	29	in	in	ADP
crl-16479	14	30	formulating	formulate	VERB
crl-16479	14	31	a	a	DET
crl-16479	14	32	research	research	NOUN
crl-16479	14	33	topic	topic	NOUN
crl-16479	14	34	that	that	PRON
crl-16479	14	35	was	be	AUX
crl-16479	14	36	practical	practical	ADJ
crl-16479	14	37	and	and	CCONJ
crl-16479	14	38	appropriate	appropriate	ADJ
crl-16479	14	39	for	for	ADP
crl-16479	14	40	the	the	DET
crl-16479	14	41	given	give	VERB
crl-16479	14	42	assignment	assignment	NOUN
crl-16479	14	43	,	,	PUNCT
crl-16479	14	44	and	and	CCONJ
crl-16479	14	45	then	then	ADV
crl-16479	14	46	providing	provide	VERB
crl-16479	14	47	guidance	guidance	NOUN
crl-16479	14	48	in	in	ADP
crl-16479	14	49	evaluating	evaluate	VERB
crl-16479	14	50	sources	source	NOUN
crl-16479	14	51	.	.	PUNCT
crl-16479	15	1	the	the	DET
crl-16479	15	2	components	component	NOUN
crl-16479	15	3	of	of	ADP
crl-16479	15	4	the	the	DET
crl-16479	15	5	reference	reference	NOUN
crl-16479	15	6	transaction	transaction	NOUN
crl-16479	15	7	—	—	PUNCT
crl-16479	15	8	support	support	NOUN
crl-16479	15	9	for	for	ADP
crl-16479	15	10	the	the	DET
crl-16479	15	11	mechanical	mechanical	ADJ
crl-16479	15	12	aspects	aspect	NOUN
crl-16479	15	13	of	of	ADP
crl-16479	15	14	library	library	NOUN
crl-16479	15	15	research	research	NOUN
crl-16479	15	16	and	and	CCONJ
crl-16479	15	17	the	the	DET
crl-16479	15	18	broader	broad	ADJ
crl-16479	15	19	research	research	NOUN
crl-16479	15	20	expertise	expertise	NOUN
crl-16479	15	21	—	—	PUNCT
crl-16479	15	22	were	be	AUX
crl-16479	15	23	so	so	ADV
crl-16479	15	24	tightly	tightly	ADV
crl-16479	15	25	interwoven	interwoven	ADJ
crl-16479	15	26	that	that	SCONJ
crl-16479	15	27	many	many	ADJ
crl-16479	15	28	librarians	librarian	NOUN
crl-16479	15	29	assumed	assume	VERB
crl-16479	15	30	that	that	SCONJ
crl-16479	15	31	,	,	PUNCT
crl-16479	15	32	if	if	SCONJ
crl-16479	15	33	information	information	NOUN
crl-16479	15	34	literacy	literacy	NOUN
crl-16479	15	35	instruction	instruction	NOUN
crl-16479	15	36	were	be	AUX
crl-16479	15	37	integrated	integrate	VERB
crl-16479	15	38	into	into	ADP
crl-16479	15	39	the	the	DET
crl-16479	15	40	curriculum	curriculum	NOUN
crl-16479	15	41	,	,	PUNCT
crl-16479	15	42	doi:10.5860	doi:10.5860	PROPN
crl-16479	15	43	/	/	SYM
crl-16479	15	44	crl.76.7.959	crl.76.7.959	PART
crl-16479	15	45	crl15	crl15	PROPN
crl-16479	15	46	-	-	PUNCT
crl-16479	15	47	725	725	NUM
crl-16479	15	48	960	960	NUM
crl-16479	15	49	college	college	PROPN
crl-16479	15	50	&	&	CCONJ
crl-16479	15	51	research	research	PROPN
crl-16479	15	52	libraries	library	NOUN
crl-16479	15	53	november	november	PROPN
crl-16479	15	54	2015	2015	NUM
crl-16479	15	55	search	search	NOUN
crl-16479	15	56	mechanics	mechanic	NOUN
crl-16479	15	57	were	be	AUX
crl-16479	15	58	simplified	simplify	VERB
crl-16479	15	59	,	,	PUNCT
crl-16479	15	60	and	and	CCONJ
crl-16479	15	61	the	the	DET
crl-16479	15	62	physical	physical	ADJ
crl-16479	15	63	barriers	barrier	NOUN
crl-16479	15	64	to	to	ADP
crl-16479	15	65	access	access	NOUN
crl-16479	15	66	were	be	AUX
crl-16479	15	67	removed	remove	VERB
crl-16479	15	68	in	in	ADP
crl-16479	15	69	the	the	DET
crl-16479	15	70	online	online	ADJ
crl-16479	15	71	environment	environment	NOUN
crl-16479	15	72	,	,	PUNCT
crl-16479	15	73	the	the	DET
crl-16479	15	74	reference	reference	NOUN
crl-16479	15	75	transaction	transaction	NOUN
crl-16479	15	76	would	would	AUX
crl-16479	15	77	no	no	ADV
crl-16479	15	78	longer	long	ADV
crl-16479	15	79	be	be	AUX
crl-16479	15	80	required.2	required.2	ADP
crl-16479	15	81	the	the	DET
crl-16479	15	82	decrease	decrease	NOUN
crl-16479	15	83	in	in	ADP
crl-16479	15	84	questions	question	NOUN
crl-16479	15	85	related	relate	VERB
crl-16479	15	86	to	to	ADP
crl-16479	15	87	physical	physical	ADJ
crl-16479	15	88	and	and	CCONJ
crl-16479	15	89	mechanical	mechanical	ADJ
crl-16479	15	90	barriers	barrier	NOUN
crl-16479	15	91	is	be	AUX
crl-16479	15	92	understandable	understandable	ADJ
crl-16479	15	93	,	,	PUNCT
crl-16479	15	94	but	but	CCONJ
crl-16479	15	95	what	what	PRON
crl-16479	15	96	has	have	AUX
crl-16479	15	97	happened	happen	VERB
crl-16479	15	98	to	to	ADP
crl-16479	15	99	the	the	DET
crl-16479	15	100	more	more	ADV
crl-16479	15	101	complex	complex	ADJ
crl-16479	15	102	questions	question	NOUN
crl-16479	15	103	,	,	PUNCT
crl-16479	15	104	the	the	DET
crl-16479	15	105	questions	question	NOUN
crl-16479	15	106	requiring	require	VERB
crl-16479	15	107	broader	broad	ADJ
crl-16479	15	108	research	research	NOUN
crl-16479	15	109	expertise	expertise	NOUN
crl-16479	15	110	that	that	PRON
crl-16479	15	111	previously	previously	ADV
crl-16479	15	112	had	have	AUX
crl-16479	15	113	been	be	AUX
crl-16479	15	114	an	an	DET
crl-16479	15	115	integral	integral	ADJ
crl-16479	15	116	part	part	NOUN
crl-16479	15	117	of	of	ADP
crl-16479	15	118	the	the	DET
crl-16479	15	119	reference	reference	NOUN
crl-16479	15	120	transaction	transaction	NOUN
crl-16479	15	121	?	?	PUNCT
crl-16479	16	1	this	this	DET
crl-16479	16	2	question	question	NOUN
crl-16479	16	3	is	be	AUX
crl-16479	16	4	especially	especially	ADV
crl-16479	16	5	important	important	ADJ
crl-16479	16	6	as	as	SCONJ
crl-16479	16	7	it	it	PRON
crl-16479	16	8	relates	relate	VERB
crl-16479	16	9	to	to	ADP
crl-16479	16	10	students	student	NOUN
crl-16479	16	11	who	who	PRON
crl-16479	16	12	are	be	AUX
crl-16479	16	13	learning	learn	VERB
crl-16479	16	14	the	the	DET
crl-16479	16	15	academic	academic	ADJ
crl-16479	16	16	research	research	NOUN
crl-16479	16	17	process	process	NOUN
crl-16479	16	18	.	.	PUNCT
crl-16479	17	1	professors	professor	NOUN
crl-16479	17	2	note	note	VERB
crl-16479	17	3	that	that	SCONJ
crl-16479	17	4	,	,	PUNCT
crl-16479	17	5	even	even	ADV
crl-16479	17	6	with	with	ADP
crl-16479	17	7	the	the	DET
crl-16479	17	8	abundance	abundance	NOUN
crl-16479	17	9	of	of	ADP
crl-16479	17	10	information	information	NOUN
crl-16479	17	11	available	available	ADJ
crl-16479	17	12	and	and	CCONJ
crl-16479	17	13	the	the	DET
crl-16479	17	14	development	development	NOUN
crl-16479	17	15	of	of	ADP
crl-16479	17	16	information	information	NOUN
crl-16479	17	17	literacy	literacy	NOUN
crl-16479	17	18	programs	program	NOUN
crl-16479	17	19	,	,	PUNCT
crl-16479	17	20	students	student	NOUN
crl-16479	17	21	seem	seem	VERB
crl-16479	17	22	to	to	PART
crl-16479	17	23	have	have	VERB
crl-16479	17	24	more	more	ADJ
crl-16479	17	25	difficulty	difficulty	NOUN
crl-16479	17	26	formulating	formulate	VERB
crl-16479	17	27	research	research	NOUN
crl-16479	17	28	topics	topic	NOUN
crl-16479	17	29	and	and	CCONJ
crl-16479	17	30	finding	find	VERB
crl-16479	17	31	appropriate	appropriate	ADJ
crl-16479	17	32	sources.3	sources.3	NOUN
crl-16479	17	33	is	be	AUX
crl-16479	17	34	it	it	PRON
crl-16479	17	35	possible	possible	ADJ
crl-16479	17	36	that	that	SCONJ
crl-16479	17	37	the	the	DET
crl-16479	17	38	advice	advice	NOUN
crl-16479	17	39	and	and	CCONJ
crl-16479	17	40	support	support	NOUN
crl-16479	17	41	that	that	PRON
crl-16479	17	42	were	be	AUX
crl-16479	17	43	provided	provide	VERB
crl-16479	17	44	at	at	ADP
crl-16479	17	45	key	key	ADJ
crl-16479	17	46	points	point	NOUN
crl-16479	17	47	in	in	ADP
crl-16479	17	48	the	the	DET
crl-16479	17	49	research	research	NOUN
crl-16479	17	50	process	process	NOUN
crl-16479	17	51	had	have	VERB
crl-16479	17	52	an	an	DET
crl-16479	17	53	important	important	ADJ
crl-16479	17	54	role	role	NOUN
crl-16479	17	55	in	in	ADP
crl-16479	17	56	student	student	NOUN
crl-16479	17	57	learning	learning	NOUN
crl-16479	17	58	beyond	beyond	ADP
crl-16479	17	59	that	that	PRON
crl-16479	17	60	of	of	ADP
crl-16479	17	61	the	the	DET
crl-16479	17	62	mechanics	mechanic	NOUN
crl-16479	17	63	of	of	ADP
crl-16479	17	64	the	the	DET
crl-16479	17	65	search	search	NOUN
crl-16479	17	66	?	?	PUNCT
crl-16479	18	1	at	at	ADP
crl-16479	18	2	the	the	DET
crl-16479	18	3	university	university	NOUN
crl-16479	18	4	libraries	library	NOUN
crl-16479	18	5	,	,	PUNCT
crl-16479	18	6	we	we	PRON
crl-16479	18	7	believed	believe	VERB
crl-16479	18	8	students	student	NOUN
crl-16479	18	9	and	and	CCONJ
crl-16479	18	10	faculty	faculty	NOUN
crl-16479	18	11	still	still	ADV
crl-16479	18	12	had	have	VERB
crl-16479	18	13	important	important	ADJ
crl-16479	18	14	,	,	PUNCT
crl-16479	18	15	advanced	advanced	ADJ
crl-16479	18	16	reference	reference	NOUN
crl-16479	18	17	questions	question	NOUN
crl-16479	18	18	,	,	PUNCT
crl-16479	18	19	even	even	ADV
crl-16479	18	20	though	though	SCONJ
crl-16479	18	21	the	the	DET
crl-16479	18	22	number	number	NOUN
crl-16479	18	23	of	of	ADP
crl-16479	18	24	reference	reference	NOUN
crl-16479	18	25	questions	question	NOUN
crl-16479	18	26	had	have	AUX
crl-16479	18	27	declined	decline	VERB
crl-16479	18	28	.	.	PUNCT
crl-16479	19	1	as	as	ADP
crl-16479	19	2	a	a	DET
crl-16479	19	3	result	result	NOUN
crl-16479	19	4	,	,	PUNCT
crl-16479	19	5	we	we	PRON
crl-16479	19	6	implemented	implement	VERB
crl-16479	19	7	a	a	DET
crl-16479	19	8	new	new	ADJ
crl-16479	19	9	chat	chat	NOUN
crl-16479	19	10	system	system	NOUN
crl-16479	19	11	that	that	PRON
crl-16479	19	12	was	be	AUX
crl-16479	19	13	developed	develop	VERB
crl-16479	19	14	for	for	ADP
crl-16479	19	15	use	use	NOUN
crl-16479	19	16	by	by	ADP
crl-16479	19	17	online	online	ADJ
crl-16479	19	18	businesses	business	NOUN
crl-16479	19	19	.	.	PUNCT
crl-16479	20	1	the	the	DET
crl-16479	20	2	new	new	ADJ
crl-16479	20	3	chat	chat	NOUN
crl-16479	20	4	service	service	NOUN
crl-16479	20	5	provides	provide	VERB
crl-16479	20	6	a	a	DET
crl-16479	20	7	box	box	NOUN
crl-16479	20	8	on	on	ADP
crl-16479	20	9	all	all	DET
crl-16479	20	10	library	library	NOUN
crl-16479	20	11	pages	page	NOUN
crl-16479	20	12	,	,	PUNCT
crl-16479	20	13	allowing	allow	VERB
crl-16479	20	14	users	user	NOUN
crl-16479	20	15	to	to	PART
crl-16479	20	16	immediately	immediately	ADV
crl-16479	20	17	type	type	VERB
crl-16479	20	18	their	their	PRON
crl-16479	20	19	questions	question	NOUN
crl-16479	20	20	.	.	PUNCT
crl-16479	21	1	this	this	PRON
crl-16479	21	2	positioned	position	VERB
crl-16479	21	3	the	the	DET
crl-16479	21	4	chat	chat	PROPN
crl-16479	21	5	reference	reference	NOUN
crl-16479	21	6	service	service	NOUN
crl-16479	21	7	at	at	ADP
crl-16479	21	8	the	the	DET
crl-16479	21	9	center	center	NOUN
crl-16479	21	10	of	of	ADP
crl-16479	21	11	the	the	DET
crl-16479	21	12	user	user	NOUN
crl-16479	21	13	’s	’s	PART
crl-16479	21	14	research	research	NOUN
crl-16479	21	15	space	space	NOUN
crl-16479	21	16	,	,	PUNCT
crl-16479	21	17	much	much	ADV
crl-16479	21	18	like	like	ADP
crl-16479	21	19	the	the	DET
crl-16479	21	20	traditional	traditional	ADJ
crl-16479	21	21	reference	reference	NOUN
crl-16479	21	22	desk	desk	NOUN
crl-16479	21	23	.	.	PUNCT
crl-16479	22	1	the	the	DET
crl-16479	22	2	chat	chat	PROPN
crl-16479	22	3	service	service	NOUN
crl-16479	22	4	is	be	AUX
crl-16479	22	5	even	even	ADV
crl-16479	22	6	more	more	ADV
crl-16479	22	7	engaging	engaging	ADJ
crl-16479	22	8	to	to	ADP
crl-16479	22	9	the	the	DET
crl-16479	22	10	user	user	NOUN
crl-16479	22	11	than	than	ADP
crl-16479	22	12	a	a	DET
crl-16479	22	13	reference	reference	NOUN
crl-16479	22	14	desk	desk	NOUN
crl-16479	22	15	,	,	PUNCT
crl-16479	22	16	however	however	ADV
crl-16479	22	17	,	,	PUNCT
crl-16479	22	18	because	because	SCONJ
crl-16479	22	19	it	it	PRON
crl-16479	22	20	is	be	AUX
crl-16479	22	21	configured	configure	VERB
crl-16479	22	22	to	to	PART
crl-16479	22	23	proactively	proactively	ADV
crl-16479	22	24	offer	offer	VERB
crl-16479	22	25	assistance	assistance	NOUN
crl-16479	22	26	based	base	VERB
crl-16479	22	27	on	on	ADP
crl-16479	22	28	a	a	DET
crl-16479	22	29	set	set	NOUN
crl-16479	22	30	of	of	ADP
crl-16479	22	31	predetermined	predetermined	ADJ
crl-16479	22	32	criteria	criterion	NOUN
crl-16479	22	33	.	.	PUNCT
crl-16479	23	1	before	before	ADP
crl-16479	23	2	the	the	DET
crl-16479	23	3	release	release	NOUN
crl-16479	23	4	of	of	ADP
crl-16479	23	5	the	the	DET
crl-16479	23	6	new	new	ADJ
crl-16479	23	7	chat	chat	NOUN
crl-16479	23	8	system	system	NOUN
crl-16479	23	9	,	,	PUNCT
crl-16479	23	10	we	we	PRON
crl-16479	23	11	received	receive	VERB
crl-16479	23	12	approximately	approximately	ADV
crl-16479	23	13	seven	seven	NUM
crl-16479	23	14	chat	chat	NOUN
crl-16479	23	15	questions	question	NOUN
crl-16479	23	16	per	per	ADP
crl-16479	23	17	day	day	NOUN
crl-16479	23	18	.	.	PUNCT
crl-16479	24	1	the	the	DET
crl-16479	24	2	first	first	ADJ
crl-16479	24	3	day	day	NOUN
crl-16479	24	4	after	after	ADP
crl-16479	24	5	implementing	implement	VERB
crl-16479	24	6	the	the	DET
crl-16479	24	7	system	system	NOUN
crl-16479	24	8	,	,	PUNCT
crl-16479	24	9	july	july	PROPN
crl-16479	24	10	23	23	NUM
crl-16479	24	11	,	,	PUNCT
crl-16479	24	12	2013	2013	NUM
crl-16479	24	13	,	,	PUNCT
crl-16479	24	14	we	we	PRON
crl-16479	24	15	received	receive	VERB
crl-16479	24	16	43	43	NUM
crl-16479	24	17	questions	question	NOUN
crl-16479	24	18	.	.	PUNCT
crl-16479	25	1	the	the	DET
crl-16479	25	2	following	follow	VERB
crl-16479	25	3	month	month	NOUN
crl-16479	25	4	,	,	PUNCT
crl-16479	25	5	august	august	PROPN
crl-16479	25	6	2013	2013	NUM
crl-16479	25	7	—	—	PUNCT
crl-16479	25	8	typically	typically	ADV
crl-16479	25	9	a	a	DET
crl-16479	25	10	slow	slow	ADJ
crl-16479	25	11	month	month	NOUN
crl-16479	25	12	for	for	ADP
crl-16479	25	13	reference	reference	NOUN
crl-16479	25	14	transactions	transaction	NOUN
crl-16479	25	15	—	—	PUNCT
crl-16479	25	16	we	we	PRON
crl-16479	25	17	received	receive	VERB
crl-16479	25	18	444	444	NUM
crl-16479	25	19	chat	chat	NOUN
crl-16479	25	20	questions	question	NOUN
crl-16479	25	21	;	;	PUNCT
crl-16479	25	22	in	in	ADP
crl-16479	25	23	september	september	PROPN
crl-16479	25	24	we	we	PRON
crl-16479	25	25	received	receive	VERB
crl-16479	25	26	1,440	1,440	NUM
crl-16479	25	27	;	;	PUNCT
crl-16479	25	28	and	and	CCONJ
crl-16479	25	29	in	in	ADP
crl-16479	25	30	october	october	PROPN
crl-16479	25	31	we	we	PRON
crl-16479	25	32	received	receive	VERB
crl-16479	25	33	1,791	1,791	NUM
crl-16479	25	34	questions	question	NOUN
crl-16479	25	35	through	through	ADP
crl-16479	25	36	the	the	DET
crl-16479	25	37	chat	chat	NOUN
crl-16479	25	38	service	service	NOUN
crl-16479	25	39	alone	alone	ADV
crl-16479	25	40	.	.	PUNCT
crl-16479	26	1	shortly	shortly	ADV
crl-16479	26	2	after	after	ADP
crl-16479	26	3	the	the	DET
crl-16479	26	4	implementation	implementation	NOUN
crl-16479	26	5	,	,	PUNCT
crl-16479	26	6	we	we	PRON
crl-16479	26	7	realized	realize	VERB
crl-16479	26	8	that	that	SCONJ
crl-16479	26	9	,	,	PUNCT
crl-16479	26	10	in	in	ADP
crl-16479	26	11	addition	addition	NOUN
crl-16479	26	12	to	to	ADP
crl-16479	26	13	the	the	DET
crl-16479	26	14	increased	increase	VERB
crl-16479	26	15	volume	volume	NOUN
crl-16479	26	16	,	,	PUNCT
crl-16479	26	17	we	we	PRON
crl-16479	26	18	were	be	AUX
crl-16479	26	19	receiving	receive	VERB
crl-16479	26	20	many	many	ADJ
crl-16479	26	21	more	more	ADV
crl-16479	26	22	complex	complex	ADJ
crl-16479	26	23	chat	chat	NOUN
crl-16479	26	24	questions	question	NOUN
crl-16479	26	25	than	than	SCONJ
crl-16479	26	26	were	be	AUX
crl-16479	26	27	received	receive	VERB
crl-16479	26	28	at	at	ADP
crl-16479	26	29	the	the	DET
crl-16479	26	30	reference	reference	NOUN
crl-16479	26	31	desk	desk	NOUN
crl-16479	26	32	.	.	PUNCT
crl-16479	27	1	the	the	DET
crl-16479	27	2	libraries	library	NOUN
crl-16479	27	3	had	have	AUX
crl-16479	27	4	moved	move	VERB
crl-16479	27	5	to	to	ADP
crl-16479	27	6	a	a	DET
crl-16479	27	7	tiered	tiere	VERB
crl-16479	27	8	reference	reference	NOUN
crl-16479	27	9	model	model	NOUN
crl-16479	27	10	in	in	ADP
crl-16479	27	11	2009	2009	NUM
crl-16479	27	12	with	with	ADP
crl-16479	27	13	primarily	primarily	ADV
crl-16479	27	14	nonprofessionals	nonprofessional	NOUN
crl-16479	27	15	staffing	staff	VERB
crl-16479	27	16	all	all	DET
crl-16479	27	17	service	service	NOUN
crl-16479	27	18	points	point	NOUN
crl-16479	27	19	.	.	PUNCT
crl-16479	28	1	now	now	ADV
crl-16479	28	2	,	,	PUNCT
crl-16479	28	3	because	because	SCONJ
crl-16479	28	4	of	of	ADP
crl-16479	28	5	the	the	DET
crl-16479	28	6	explosive	explosive	ADJ
crl-16479	28	7	growth	growth	NOUN
crl-16479	28	8	in	in	ADP
crl-16479	28	9	the	the	DET
crl-16479	28	10	number	number	NOUN
crl-16479	28	11	of	of	ADP
crl-16479	28	12	complex	complex	ADJ
crl-16479	28	13	questions	question	NOUN
crl-16479	28	14	,	,	PUNCT
crl-16479	28	15	we	we	PRON
crl-16479	28	16	were	be	AUX
crl-16479	28	17	apparently	apparently	ADV
crl-16479	28	18	facing	face	VERB
crl-16479	28	19	a	a	DET
crl-16479	28	20	different	different	ADJ
crl-16479	28	21	environment	environment	NOUN
crl-16479	28	22	.	.	PUNCT
crl-16479	29	1	we	we	PRON
crl-16479	29	2	needed	need	VERB
crl-16479	29	3	a	a	DET
crl-16479	29	4	clearer	clear	ADJ
crl-16479	29	5	understanding	understanding	NOUN
crl-16479	29	6	of	of	ADP
crl-16479	29	7	the	the	DET
crl-16479	29	8	purpose	purpose	NOUN
crl-16479	29	9	of	of	ADP
crl-16479	29	10	the	the	DET
crl-16479	29	11	reference	reference	NOUN
crl-16479	29	12	transaction	transaction	NOUN
crl-16479	29	13	and	and	CCONJ
crl-16479	29	14	the	the	DET
crl-16479	29	15	level	level	NOUN
crl-16479	29	16	of	of	ADP
crl-16479	29	17	expertise	expertise	NOUN
crl-16479	29	18	required	require	VERB
crl-16479	29	19	to	to	PART
crl-16479	29	20	effectively	effectively	ADV
crl-16479	29	21	staff	staff	VERB
crl-16479	29	22	the	the	DET
crl-16479	29	23	new	new	ADJ
crl-16479	29	24	chat	chat	NOUN
crl-16479	29	25	service	service	NOUN
crl-16479	29	26	.	.	PUNCT
crl-16479	30	1	literature	literature	NOUN
crl-16479	30	2	review	review	NOUN
crl-16479	30	3	who	who	PRON
crl-16479	30	4	should	should	AUX
crl-16479	30	5	staff	staff	VERB
crl-16479	30	6	the	the	DET
crl-16479	30	7	reference	reference	NOUN
crl-16479	30	8	desk	desk	NOUN
crl-16479	30	9	?	?	PUNCT
crl-16479	31	1	this	this	DET
crl-16479	31	2	question	question	NOUN
crl-16479	31	3	has	have	AUX
crl-16479	31	4	framed	frame	VERB
crl-16479	31	5	a	a	DET
crl-16479	31	6	longstanding	longstanding	ADJ
crl-16479	31	7	debate	debate	NOUN
crl-16479	31	8	related	relate	VERB
crl-16479	31	9	to	to	ADP
crl-16479	31	10	the	the	DET
crl-16479	31	11	complexity	complexity	NOUN
crl-16479	31	12	of	of	ADP
crl-16479	31	13	questions	question	NOUN
crl-16479	31	14	and	and	CCONJ
crl-16479	31	15	cost	cost	NOUN
crl-16479	31	16	-	-	PUNCT
crl-16479	31	17	effectiveness	effectiveness	NOUN
crl-16479	31	18	of	of	ADP
crl-16479	31	19	librarians	librarian	NOUN
crl-16479	31	20	staffing	staff	VERB
crl-16479	31	21	service	service	NOUN
crl-16479	31	22	desks	desk	NOUN
crl-16479	31	23	and	and	CCONJ
crl-16479	31	24	,	,	PUNCT
crl-16479	31	25	more	more	ADV
crl-16479	31	26	recently	recently	ADV
crl-16479	31	27	,	,	PUNCT
crl-16479	31	28	chat	chat	VERB
crl-16479	31	29	services	service	NOUN
crl-16479	31	30	.	.	PUNCT
crl-16479	32	1	throughout	throughout	ADP
crl-16479	32	2	the	the	DET
crl-16479	32	3	first	first	ADJ
crl-16479	32	4	half	half	NOUN
crl-16479	32	5	of	of	ADP
crl-16479	32	6	the	the	DET
crl-16479	32	7	twentieth	twentieth	ADJ
crl-16479	32	8	century	century	NOUN
crl-16479	32	9	,	,	PUNCT
crl-16479	32	10	the	the	DET
crl-16479	32	11	librarian	librarian	NOUN
crl-16479	32	12	at	at	ADP
crl-16479	32	13	the	the	DET
crl-16479	32	14	reference	reference	NOUN
crl-16479	32	15	desk	desk	NOUN
crl-16479	32	16	was	be	AUX
crl-16479	32	17	the	the	DET
crl-16479	32	18	established	establish	VERB
crl-16479	32	19	service	service	NOUN
crl-16479	32	20	model	model	NOUN
crl-16479	32	21	in	in	ADP
crl-16479	32	22	academic	academic	ADJ
crl-16479	32	23	libraries	library	NOUN
crl-16479	32	24	.	.	PUNCT
crl-16479	33	1	however	however	ADV
crl-16479	33	2	,	,	PUNCT
crl-16479	33	3	major	major	ADJ
crl-16479	33	4	shifts	shift	NOUN
crl-16479	33	5	in	in	ADP
crl-16479	33	6	higher	high	ADJ
crl-16479	33	7	education	education	NOUN
crl-16479	33	8	,	,	PUNCT
crl-16479	33	9	technology	technology	NOUN
crl-16479	33	10	,	,	PUNCT
crl-16479	33	11	and	and	CCONJ
crl-16479	33	12	,	,	PUNCT
crl-16479	33	13	most	most	ADV
crl-16479	33	14	recently	recently	ADV
crl-16479	33	15	,	,	PUNCT
crl-16479	33	16	in	in	ADP
crl-16479	33	17	user	user	NOUN
crl-16479	33	18	expectations	expectation	NOUN
crl-16479	33	19	prompted	prompt	VERB
crl-16479	33	20	librarians	librarian	NOUN
crl-16479	33	21	to	to	PART
crl-16479	33	22	reevaluate	reevaluate	VERB
crl-16479	33	23	the	the	DET
crl-16479	33	24	traditional	traditional	ADJ
crl-16479	33	25	service	service	NOUN
crl-16479	33	26	model	model	NOUN
crl-16479	33	27	.	.	PUNCT
crl-16479	34	1	a	a	DET
crl-16479	34	2	key	key	ADJ
crl-16479	34	3	change	change	NOUN
crl-16479	34	4	in	in	ADP
crl-16479	34	5	these	these	DET
crl-16479	34	6	new	new	ADJ
crl-16479	34	7	models	model	NOUN
crl-16479	34	8	was	be	AUX
crl-16479	34	9	the	the	DET
crl-16479	34	10	introduction	introduction	NOUN
crl-16479	34	11	of	of	ADP
crl-16479	34	12	nonprofessional	nonprofessional	ADJ
crl-16479	34	13	staff	staff	NOUN
crl-16479	34	14	—	—	PUNCT
crl-16479	34	15	and	and	CCONJ
crl-16479	34	16	,	,	PUNCT
crl-16479	34	17	in	in	ADP
crl-16479	34	18	some	some	DET
crl-16479	34	19	cases	case	NOUN
crl-16479	34	20	,	,	PUNCT
crl-16479	34	21	students	student	NOUN
crl-16479	34	22	—	—	PUNCT
crl-16479	34	23	to	to	PART
crl-16479	34	24	provide	provide	VERB
crl-16479	34	25	direct	direct	ADJ
crl-16479	34	26	reference	reference	NOUN
crl-16479	34	27	services	service	NOUN
crl-16479	34	28	.	.	PUNCT
crl-16479	35	1	this	this	DET
crl-16479	35	2	literature	literature	NOUN
crl-16479	35	3	review	review	NOUN
crl-16479	35	4	includes	include	VERB
crl-16479	35	5	a	a	DET
crl-16479	35	6	comparison	comparison	NOUN
crl-16479	35	7	of	of	ADP
crl-16479	35	8	major	major	ADJ
crl-16479	35	9	studies	study	NOUN
crl-16479	35	10	that	that	PRON
crl-16479	35	11	present	present	VERB
crl-16479	35	12	empirical	empirical	ADJ
crl-16479	35	13	findings	finding	NOUN
crl-16479	35	14	related	relate	VERB
crl-16479	35	15	to	to	ADP
crl-16479	35	16	the	the	DET
crl-16479	35	17	types	type	NOUN
crl-16479	35	18	of	of	ADP
crl-16479	35	19	questions	question	NOUN
crl-16479	35	20	received	receive	VERB
crl-16479	35	21	at	at	ADP
crl-16479	35	22	service	service	NOUN
crl-16479	35	23	points	point	NOUN
crl-16479	35	24	and	and	CCONJ
crl-16479	35	25	discusses	discuss	VERB
crl-16479	35	26	question	question	VERB
crl-16479	35	27	complexity	complexity	NOUN
crl-16479	35	28	in	in	ADP
crl-16479	35	29	relation	relation	NOUN
crl-16479	35	30	to	to	ADP
crl-16479	35	31	staffing	staffing	NOUN
crl-16479	35	32	level	level	NOUN
crl-16479	35	33	.	.	PUNCT
crl-16479	36	1	with	with	ADP
crl-16479	36	2	each	each	PRON
crl-16479	36	3	of	of	ADP
crl-16479	36	4	these	these	DET
crl-16479	36	5	studies	study	NOUN
crl-16479	36	6	,	,	PUNCT
crl-16479	36	7	we	we	PRON
crl-16479	36	8	are	be	AUX
crl-16479	36	9	particularly	particularly	ADV
crl-16479	36	10	interested	interested	ADJ
crl-16479	36	11	in	in	ADP
crl-16479	36	12	understanding	understand	VERB
crl-16479	36	13	how	how	SCONJ
crl-16479	36	14	researchers	researcher	NOUN
crl-16479	36	15	measured	measure	VERB
crl-16479	36	16	the	the	DET
crl-16479	36	17	complexity	complexity	NOUN
crl-16479	36	18	of	of	ADP
crl-16479	36	19	questions	question	NOUN
crl-16479	36	20	and	and	CCONJ
crl-16479	36	21	in	in	ADP
crl-16479	36	22	the	the	DET
crl-16479	36	23	complexity	complexity	NOUN
crl-16479	36	24	of	of	ADP
crl-16479	36	25	questions	question	NOUN
crl-16479	36	26	over	over	ADP
crl-16479	36	27	time	time	NOUN
crl-16479	36	28	,	,	PUNCT
crl-16479	36	29	as	as	ADV
crl-16479	36	30	well	well	ADV
crl-16479	36	31	as	as	ADP
crl-16479	36	32	the	the	DET
crl-16479	36	33	impact	impact	NOUN
crl-16479	36	34	that	that	PRON
crl-16479	36	35	the	the	DET
crl-16479	36	36	changes	change	NOUN
crl-16479	36	37	in	in	ADP
crl-16479	36	38	question	question	NOUN
crl-16479	36	39	complexity	complexity	NOUN
crl-16479	36	40	had	have	VERB
crl-16479	36	41	on	on	ADP
crl-16479	36	42	recommendations	recommendation	NOUN
crl-16479	36	43	for	for	ADP
crl-16479	36	44	reference	reference	NOUN
crl-16479	36	45	desk	desk	NOUN
crl-16479	36	46	and	and	CCONJ
crl-16479	36	47	chat	chat	VERB
crl-16479	36	48	staffing	staffing	NOUN
crl-16479	36	49	.	.	PUNCT
crl-16479	37	1	the	the	DET
crl-16479	37	2	review	review	NOUN
crl-16479	37	3	of	of	ADP
crl-16479	37	4	seven	seven	NUM
crl-16479	37	5	published	publish	VERB
crl-16479	37	6	studies	study	NOUN
crl-16479	37	7	shows	show	VERB
crl-16479	37	8	that	that	SCONJ
crl-16479	37	9	varying	vary	VERB
crl-16479	37	10	classification	classification	NOUN
crl-16479	37	11	schemes	scheme	NOUN
crl-16479	37	12	have	have	AUX
crl-16479	37	13	been	be	AUX
crl-16479	37	14	used	use	VERB
crl-16479	37	15	to	to	PART
crl-16479	37	16	codify	codify	VERB
crl-16479	37	17	the	the	DET
crl-16479	37	18	types	type	NOUN
crl-16479	37	19	and	and	CCONJ
crl-16479	37	20	complexity	complexity	NOUN
crl-16479	37	21	of	of	ADP
crl-16479	37	22	questions	question	NOUN
crl-16479	37	23	;	;	PUNCT
crl-16479	37	24	however	however	ADV
crl-16479	37	25	,	,	PUNCT
crl-16479	37	26	most	most	ADJ
crl-16479	37	27	classification	classification	NOUN
crl-16479	37	28	schemes	scheme	NOUN
crl-16479	37	29	were	be	AUX
crl-16479	37	30	based	base	VERB
crl-16479	37	31	on	on	ADP
crl-16479	37	32	the	the	DET
crl-16479	37	33	approach	approach	NOUN
crl-16479	37	34	proposed	propose	VERB
crl-16479	37	35	by	by	ADP
crl-16479	37	36	katz4	katz4	PROPN
crl-16479	37	37	that	that	PRON
crl-16479	37	38	categorized	categorize	VERB
crl-16479	37	39	implications	implication	NOUN
crl-16479	37	40	for	for	ADP
crl-16479	37	41	practice	practice	NOUN
crl-16479	37	42	961	961	NUM
crl-16479	37	43	questions	question	NOUN
crl-16479	37	44	by	by	ADP
crl-16479	37	45	assessing	assess	VERB
crl-16479	37	46	the	the	DET
crl-16479	37	47	collection	collection	NOUN
crl-16479	37	48	knowledge	knowledge	NOUN
crl-16479	37	49	and	and	CCONJ
crl-16479	37	50	time	time	NOUN
crl-16479	37	51	required	require	VERB
crl-16479	37	52	to	to	PART
crl-16479	37	53	answer	answer	VERB
crl-16479	37	54	the	the	DET
crl-16479	37	55	question	question	NOUN
crl-16479	37	56	.	.	PUNCT
crl-16479	38	1	the	the	DET
crl-16479	38	2	basic	basic	ADJ
crl-16479	38	3	assumption	assumption	NOUN
crl-16479	38	4	was	be	AUX
crl-16479	38	5	that	that	SCONJ
crl-16479	38	6	questions	question	NOUN
crl-16479	38	7	requiring	require	VERB
crl-16479	38	8	deeper	deep	ADJ
crl-16479	38	9	collection	collection	NOUN
crl-16479	38	10	knowledge	knowledge	NOUN
crl-16479	38	11	and	and	CCONJ
crl-16479	38	12	more	more	ADJ
crl-16479	38	13	time	time	NOUN
crl-16479	38	14	to	to	PART
crl-16479	38	15	answer	answer	VERB
crl-16479	38	16	were	be	AUX
crl-16479	38	17	more	more	ADV
crl-16479	38	18	complex	complex	ADJ
crl-16479	38	19	.	.	PUNCT
crl-16479	39	1	two	two	NUM
crl-16479	39	2	classification	classification	NOUN
crl-16479	39	3	schemes	scheme	NOUN
crl-16479	39	4	employed	employ	VERB
crl-16479	39	5	in	in	ADP
crl-16479	39	6	the	the	DET
crl-16479	39	7	studies	study	NOUN
crl-16479	39	8	we	we	PRON
crl-16479	39	9	reviewed	review	VERB
crl-16479	39	10	had	have	VERB
crl-16479	39	11	foundations	foundation	NOUN
crl-16479	39	12	other	other	ADJ
crl-16479	39	13	than	than	ADP
crl-16479	39	14	the	the	DET
crl-16479	39	15	criteria	criterion	NOUN
crl-16479	39	16	proposed	propose	VERB
crl-16479	39	17	by	by	ADP
crl-16479	39	18	katz	katz	PROPN
crl-16479	39	19	.	.	PUNCT
crl-16479	40	1	warner	warner	PROPN
crl-16479	40	2	proposed	propose	VERB
crl-16479	40	3	a	a	DET
crl-16479	40	4	classification	classification	NOUN
crl-16479	40	5	scheme	scheme	NOUN
crl-16479	40	6	based	base	VERB
crl-16479	40	7	on	on	ADP
crl-16479	40	8	the	the	DET
crl-16479	40	9	type	type	NOUN
crl-16479	40	10	of	of	ADP
crl-16479	40	11	effort	effort	NOUN
crl-16479	40	12	,	,	PUNCT
crl-16479	40	13	whether	whether	SCONJ
crl-16479	40	14	skill	skill	NOUN
crl-16479	40	15	or	or	CCONJ
crl-16479	40	16	strategy	strategy	NOUN
crl-16479	40	17	-	-	PUNCT
crl-16479	40	18	based	base	VERB
crl-16479	40	19	,	,	PUNCT
crl-16479	40	20	required	require	VERB
crl-16479	40	21	to	to	PART
crl-16479	40	22	answer	answer	VERB
crl-16479	40	23	a	a	DET
crl-16479	40	24	question.5	question.5	PROPN
crl-16479	40	25	skill	skill	NOUN
crl-16479	40	26	-	-	PUNCT
crl-16479	40	27	based	base	VERB
crl-16479	40	28	questions	question	NOUN
crl-16479	40	29	are	be	AUX
crl-16479	40	30	closely	closely	ADV
crl-16479	40	31	tied	tie	VERB
crl-16479	40	32	to	to	ADP
crl-16479	40	33	the	the	DET
crl-16479	40	34	mechanics	mechanic	NOUN
crl-16479	40	35	of	of	ADP
crl-16479	40	36	the	the	DET
crl-16479	40	37	research	research	NOUN
crl-16479	40	38	and	and	CCONJ
crl-16479	40	39	often	often	ADV
crl-16479	40	40	require	require	VERB
crl-16479	40	41	a	a	DET
crl-16479	40	42	demonstration	demonstration	NOUN
crl-16479	40	43	to	to	PART
crl-16479	40	44	answer	answer	VERB
crl-16479	40	45	the	the	DET
crl-16479	40	46	question	question	NOUN
crl-16479	40	47	.	.	PUNCT
crl-16479	41	1	strategy	strategy	NOUN
crl-16479	41	2	-	-	PUNCT
crl-16479	41	3	based	base	VERB
crl-16479	41	4	questions	question	NOUN
crl-16479	41	5	require	require	VERB
crl-16479	41	6	more	more	ADJ
crl-16479	41	7	expertise	expertise	NOUN
crl-16479	41	8	related	relate	VERB
crl-16479	41	9	to	to	ADP
crl-16479	41	10	subject	subject	ADJ
crl-16479	41	11	-	-	PUNCT
crl-16479	41	12	specific	specific	ADJ
crl-16479	41	13	resources	resource	NOUN
crl-16479	41	14	and	and	CCONJ
crl-16479	41	15	the	the	DET
crl-16479	41	16	research	research	NOUN
crl-16479	41	17	process	process	NOUN
crl-16479	41	18	.	.	PUNCT
crl-16479	42	1	ryan	ryan	PROPN
crl-16479	42	2	proposed	propose	VERB
crl-16479	42	3	a	a	DET
crl-16479	42	4	classification	classification	NOUN
crl-16479	42	5	scheme	scheme	NOUN
crl-16479	42	6	similar	similar	ADJ
crl-16479	42	7	to	to	ADP
crl-16479	42	8	katz	katz	PROPN
crl-16479	42	9	but	but	CCONJ
crl-16479	42	10	strongly	strongly	ADV
crl-16479	42	11	informed	inform	VERB
crl-16479	42	12	by	by	ADP
crl-16479	42	13	the	the	DET
crl-16479	42	14	number	number	NOUN
crl-16479	42	15	of	of	ADP
crl-16479	42	16	resources	resource	NOUN
crl-16479	42	17	required	require	VERB
crl-16479	42	18	to	to	PART
crl-16479	42	19	answer	answer	VERB
crl-16479	42	20	a	a	DET
crl-16479	42	21	question	question	NOUN
crl-16479	42	22	,	,	PUNCT
crl-16479	42	23	with	with	ADP
crl-16479	42	24	the	the	DET
crl-16479	42	25	assumption	assumption	NOUN
crl-16479	42	26	that	that	SCONJ
crl-16479	42	27	the	the	DET
crl-16479	42	28	more	more	ADJ
crl-16479	42	29	resources	resource	NOUN
crl-16479	42	30	consulted	consult	VERB
crl-16479	42	31	for	for	ADP
crl-16479	42	32	a	a	DET
crl-16479	42	33	question	question	NOUN
crl-16479	42	34	,	,	PUNCT
crl-16479	42	35	the	the	PRON
crl-16479	42	36	higher	high	ADJ
crl-16479	42	37	the	the	DET
crl-16479	42	38	level	level	NOUN
crl-16479	42	39	of	of	ADP
crl-16479	42	40	expertise	expertise	NOUN
crl-16479	42	41	required	require	VERB
crl-16479	42	42	.	.	PUNCT
crl-16479	43	1	6	6	NUM
crl-16479	43	2	although	although	SCONJ
crl-16479	43	3	these	these	DET
crl-16479	43	4	classification	classification	NOUN
crl-16479	43	5	schemes	scheme	NOUN
crl-16479	43	6	categorized	categorize	VERB
crl-16479	43	7	questions	question	NOUN
crl-16479	43	8	based	base	VERB
crl-16479	43	9	on	on	ADP
crl-16479	43	10	difficulty	difficulty	NOUN
crl-16479	43	11	,	,	PUNCT
crl-16479	43	12	none	none	NOUN
crl-16479	43	13	explicitly	explicitly	ADV
crl-16479	43	14	connected	connect	VERB
crl-16479	43	15	question	question	NOUN
crl-16479	43	16	type	type	NOUN
crl-16479	43	17	to	to	ADP
crl-16479	43	18	staffing	staffing	NOUN
crl-16479	43	19	level	level	NOUN
crl-16479	43	20	.	.	PUNCT
crl-16479	44	1	in	in	ADP
crl-16479	44	2	his	his	PRON
crl-16479	44	3	discussion	discussion	NOUN
crl-16479	44	4	on	on	ADP
crl-16479	44	5	the	the	DET
crl-16479	44	6	topic	topic	NOUN
crl-16479	44	7	,	,	PUNCT
crl-16479	44	8	katz	katz	PROPN
crl-16479	44	9	held	hold	VERB
crl-16479	44	10	firmly	firmly	ADV
crl-16479	44	11	to	to	ADP
crl-16479	44	12	the	the	DET
crl-16479	44	13	belief	belief	NOUN
crl-16479	44	14	that	that	SCONJ
crl-16479	44	15	all	all	DET
crl-16479	44	16	questions	question	NOUN
crl-16479	44	17	were	be	AUX
crl-16479	44	18	best	well	ADV
crl-16479	44	19	answered	answer	VERB
crl-16479	44	20	by	by	ADP
crl-16479	44	21	librarians	librarian	NOUN
crl-16479	44	22	;	;	PUNCT
crl-16479	44	23	however	however	ADV
crl-16479	44	24	,	,	PUNCT
crl-16479	44	25	in	in	ADP
crl-16479	44	26	later	later	ADJ
crl-16479	44	27	years	year	NOUN
crl-16479	44	28	he	he	PRON
crl-16479	44	29	conceded	concede	VERB
crl-16479	44	30	that	that	SCONJ
crl-16479	44	31	“	"	PUNCT
crl-16479	44	32	(	(	PUNCT
crl-16479	44	33	1	1	X
crl-16479	44	34	)	)	PUNCT
crl-16479	44	35	the	the	DET
crl-16479	44	36	majority	majority	NOUN
crl-16479	44	37	of	of	ADP
crl-16479	44	38	queries	query	NOUN
crl-16479	44	39	are	be	AUX
crl-16479	44	40	directional	directional	ADJ
crl-16479	44	41	or	or	CCONJ
crl-16479	44	42	ready	ready	ADJ
crl-16479	44	43	-	-	PUNCT
crl-16479	44	44	reference	reference	NOUN
crl-16479	44	45	pure	pure	ADJ
crl-16479	44	46	and	and	CCONJ
crl-16479	44	47	simple	simple	ADJ
crl-16479	44	48	;	;	PUNCT
crl-16479	44	49	(	(	PUNCT
crl-16479	44	50	2	2	X
crl-16479	44	51	)	)	PUNCT
crl-16479	44	52	generally	generally	ADV
crl-16479	44	53	,	,	PUNCT
crl-16479	44	54	the	the	DET
crl-16479	44	55	queries	query	NOUN
crl-16479	44	56	and	and	CCONJ
crl-16479	44	57	sources	source	NOUN
crl-16479	44	58	used	use	VERB
crl-16479	44	59	are	be	AUX
crl-16479	44	60	basic	basic	ADJ
crl-16479	44	61	and	and	CCONJ
crl-16479	44	62	easy	easy	ADJ
crl-16479	44	63	to	to	PART
crl-16479	44	64	understand	understand	VERB
crl-16479	44	65	;	;	PUNCT
crl-16479	44	66	and	and	CCONJ
crl-16479	44	67	(	(	PUNCT
crl-16479	44	68	3	3	X
crl-16479	44	69	)	)	PUNCT
crl-16479	44	70	most	most	ADJ
crl-16479	44	71	questions	question	NOUN
crl-16479	44	72	,	,	PUNCT
crl-16479	44	73	therefore	therefore	ADV
crl-16479	44	74	,	,	PUNCT
crl-16479	44	75	could	could	AUX
crl-16479	44	76	be	be	AUX
crl-16479	44	77	answered	answer	VERB
crl-16479	44	78	by	by	ADP
crl-16479	44	79	a	a	DET
crl-16479	44	80	well	well	ADV
crl-16479	44	81	-	-	PUNCT
crl-16479	44	82	trained	train	VERB
crl-16479	44	83	person	person	NOUN
crl-16479	44	84	with	with	ADP
crl-16479	44	85	a	a	DET
crl-16479	44	86	bachelor	bachelor	NOUN
crl-16479	44	87	’s	’s	NOUN
crl-16479	44	88	degree	degree	NOUN
crl-16479	44	89	.	.	PUNCT
crl-16479	44	90	”7	”7	SPACE
crl-16479	45	1	there	there	PRON
crl-16479	45	2	are	be	VERB
crl-16479	45	3	recognized	recognize	VERB
crl-16479	45	4	issues	issue	NOUN
crl-16479	45	5	related	relate	VERB
crl-16479	45	6	to	to	ADP
crl-16479	45	7	the	the	DET
crl-16479	45	8	differences	difference	NOUN
crl-16479	45	9	between	between	ADP
crl-16479	45	10	classification	classification	NOUN
crl-16479	45	11	schemes.8	schemes.8	PROPN
crl-16479	45	12	to	to	PART
crl-16479	45	13	overcome	overcome	VERB
crl-16479	45	14	these	these	DET
crl-16479	45	15	issues	issue	NOUN
crl-16479	45	16	and	and	CCONJ
crl-16479	45	17	provide	provide	VERB
crl-16479	45	18	a	a	DET
crl-16479	45	19	common	common	ADJ
crl-16479	45	20	frame	frame	NOUN
crl-16479	45	21	of	of	ADP
crl-16479	45	22	reference	reference	NOUN
crl-16479	45	23	to	to	PART
crl-16479	45	24	compare	compare	VERB
crl-16479	45	25	the	the	DET
crl-16479	45	26	question	question	NOUN
crl-16479	45	27	complexity	complexity	NOUN
crl-16479	45	28	observed	observe	VERB
crl-16479	45	29	in	in	ADP
crl-16479	45	30	the	the	DET
crl-16479	45	31	studies	study	NOUN
crl-16479	45	32	,	,	PUNCT
crl-16479	45	33	we	we	PRON
crl-16479	45	34	developed	develop	VERB
crl-16479	45	35	a	a	DET
crl-16479	45	36	matrix	matrix	NOUN
crl-16479	45	37	that	that	PRON
crl-16479	45	38	explicitly	explicitly	ADV
crl-16479	45	39	tied	tie	VERB
crl-16479	45	40	the	the	DET
crl-16479	45	41	researchers	researcher	NOUN
crl-16479	45	42	’	’	PART
crl-16479	45	43	recommendation	recommendation	NOUN
crl-16479	45	44	of	of	ADP
crl-16479	45	45	staffing	staffing	NOUN
crl-16479	45	46	level	level	NOUN
crl-16479	45	47	to	to	PART
crl-16479	45	48	question	question	VERB
crl-16479	45	49	types	type	NOUN
crl-16479	45	50	.	.	PUNCT
crl-16479	46	1	these	these	DET
crl-16479	46	2	mappings	mapping	NOUN
crl-16479	46	3	,	,	PUNCT
crl-16479	46	4	although	although	SCONJ
crl-16479	46	5	not	not	PART
crl-16479	46	6	appropriate	appropriate	ADJ
crl-16479	46	7	for	for	ADP
crl-16479	46	8	all	all	DET
crl-16479	46	9	purposes	purpose	NOUN
crl-16479	46	10	,	,	PUNCT
crl-16479	46	11	supported	support	VERB
crl-16479	46	12	our	our	PRON
crl-16479	46	13	analysis	analysis	NOUN
crl-16479	46	14	of	of	ADP
crl-16479	46	15	general	general	ADJ
crl-16479	46	16	trends	trend	NOUN
crl-16479	46	17	.	.	PUNCT
crl-16479	47	1	the	the	DET
crl-16479	47	2	recommendations	recommendation	NOUN
crl-16479	47	3	fell	fall	VERB
crl-16479	47	4	into	into	ADP
crl-16479	47	5	three	three	NUM
crl-16479	47	6	general	general	ADJ
crl-16479	47	7	staffing	staffing	NOUN
crl-16479	47	8	levels	level	NOUN
crl-16479	47	9	,	,	PUNCT
crl-16479	47	10	which	which	PRON
crl-16479	47	11	we	we	PRON
crl-16479	47	12	have	have	AUX
crl-16479	47	13	labeled	label	VERB
crl-16479	47	14	as	as	ADP
crl-16479	47	15	“	"	PUNCT
crl-16479	47	16	nonprofessional	nonprofessional	ADJ
crl-16479	47	17	,	,	PUNCT
crl-16479	47	18	”	"	PUNCT
crl-16479	47	19	including	include	VERB
crl-16479	47	20	paraprofessionals	paraprofessional	NOUN
crl-16479	47	21	and	and	CCONJ
crl-16479	47	22	students	student	NOUN
crl-16479	47	23	;	;	PUNCT
crl-16479	47	24	“	"	PUNCT
crl-16479	47	25	generalist	generalist	X
crl-16479	47	26	,	,	PUNCT
crl-16479	47	27	”	"	PUNCT
crl-16479	47	28	including	include	VERB
crl-16479	47	29	highly	highly	ADV
crl-16479	47	30	trained	train	VERB
crl-16479	47	31	paraprofessionals	paraprofessional	NOUN
crl-16479	47	32	and	and	CCONJ
crl-16479	47	33	librarians	librarian	NOUN
crl-16479	47	34	;	;	PUNCT
crl-16479	47	35	and	and	CCONJ
crl-16479	47	36	“	"	PUNCT
crl-16479	47	37	librarian	librarian	ADJ
crl-16479	47	38	.	.	PUNCT
crl-16479	47	39	”	"	PUNCT
crl-16479	48	1	although	although	SCONJ
crl-16479	48	2	the	the	DET
crl-16479	48	3	term	term	NOUN
crl-16479	48	4	generalist	generalist	PROPN
crl-16479	48	5	has	have	AUX
crl-16479	48	6	most	most	ADV
crl-16479	48	7	often	often	ADV
crl-16479	48	8	been	be	AUX
crl-16479	48	9	used	use	VERB
crl-16479	48	10	to	to	PART
crl-16479	48	11	describe	describe	VERB
crl-16479	48	12	a	a	DET
crl-16479	48	13	librarian	librarian	NOUN
crl-16479	48	14	without	without	ADP
crl-16479	48	15	specific	specific	ADJ
crl-16479	48	16	subjectbased	subjectbase	VERB
crl-16479	48	17	expertise	expertise	NOUN
crl-16479	48	18	,	,	PUNCT
crl-16479	48	19	we	we	PRON
crl-16479	48	20	decided	decide	VERB
crl-16479	48	21	to	to	PART
crl-16479	48	22	follow	follow	VERB
crl-16479	48	23	the	the	DET
crl-16479	48	24	vocabulary	vocabulary	NOUN
crl-16479	48	25	suggested	suggest	VERB
crl-16479	48	26	by	by	ADP
crl-16479	48	27	bracke	bracke	PROPN
crl-16479	48	28	et	et	PROPN
crl-16479	49	1	al	al	PROPN
crl-16479	49	2	.	.	PROPN
crl-16479	49	3	,9	,9	PUNCT
crl-16479	49	4	using	use	VERB
crl-16479	49	5	the	the	DET
crl-16479	49	6	term	term	NOUN
crl-16479	49	7	to	to	PART
crl-16479	49	8	designate	designate	VERB
crl-16479	49	9	the	the	DET
crl-16479	49	10	group	group	NOUN
crl-16479	49	11	composed	compose	VERB
crl-16479	49	12	of	of	ADP
crl-16479	49	13	both	both	PRON
crl-16479	49	14	librarians	librarian	NOUN
crl-16479	49	15	and	and	CCONJ
crl-16479	49	16	well	well	ADV
crl-16479	49	17	-	-	PUNCT
crl-16479	49	18	trained	train	VERB
crl-16479	49	19	paraprofessionals	paraprofessional	NOUN
crl-16479	49	20	who	who	PRON
crl-16479	49	21	provide	provide	VERB
crl-16479	49	22	basic	basic	ADJ
crl-16479	49	23	reference	reference	NOUN
crl-16479	49	24	support	support	NOUN
crl-16479	49	25	.	.	PUNCT
crl-16479	50	1	table	table	NOUN
crl-16479	50	2	1	1	NUM
crl-16479	50	3	provides	provide	VERB
crl-16479	50	4	an	an	DET
crl-16479	50	5	overview	overview	NOUN
crl-16479	50	6	of	of	ADP
crl-16479	50	7	the	the	DET
crl-16479	50	8	classification	classification	NOUN
crl-16479	50	9	schemes	scheme	NOUN
crl-16479	50	10	used	use	VERB
crl-16479	50	11	in	in	ADP
crl-16479	50	12	the	the	DET
crl-16479	50	13	studies	study	NOUN
crl-16479	50	14	,	,	PUNCT
crl-16479	50	15	combined	combine	VERB
crl-16479	50	16	with	with	ADP
crl-16479	50	17	the	the	DET
crl-16479	50	18	recommended	recommend	VERB
crl-16479	50	19	staffing	staffing	NOUN
crl-16479	50	20	levels.10	levels.10	NOUN
crl-16479	50	21	using	use	VERB
crl-16479	50	22	this	this	DET
crl-16479	50	23	expertise	expertise	NOUN
crl-16479	50	24	-	-	PUNCT
crl-16479	50	25	based	base	VERB
crl-16479	50	26	matrix	matrix	NOUN
crl-16479	50	27	,	,	PUNCT
crl-16479	50	28	patterns	pattern	NOUN
crl-16479	50	29	emerge	emerge	VERB
crl-16479	50	30	in	in	ADP
crl-16479	50	31	the	the	DET
crl-16479	50	32	types	type	NOUN
crl-16479	50	33	of	of	ADP
crl-16479	50	34	questions	question	NOUN
crl-16479	50	35	deemed	deem	VERB
crl-16479	50	36	appropriate	appropriate	ADJ
crl-16479	50	37	for	for	ADP
crl-16479	50	38	different	different	ADJ
crl-16479	50	39	staffing	staffing	NOUN
crl-16479	50	40	levels	level	NOUN
crl-16479	50	41	.	.	PUNCT
crl-16479	51	1	•	•	INTJ
crl-16479	51	2	“	"	PUNCT
crl-16479	51	3	nonprofessional	nonprofessional	ADJ
crl-16479	51	4	”	"	PUNCT
crl-16479	51	5	questions	question	NOUN
crl-16479	51	6	are	be	AUX
crl-16479	51	7	simple	simple	ADJ
crl-16479	51	8	directional	directional	ADJ
crl-16479	51	9	,	,	PUNCT
crl-16479	51	10	technical	technical	ADJ
crl-16479	51	11	,	,	PUNCT
crl-16479	51	12	and	and	CCONJ
crl-16479	51	13	policy	policy	NOUN
crl-16479	51	14	questions	question	NOUN
crl-16479	51	15	.	.	PUNCT
crl-16479	52	1	the	the	DET
crl-16479	52	2	warner	warner	PROPN
crl-16479	52	3	classification	classification	NOUN
crl-16479	52	4	includes	include	VERB
crl-16479	52	5	questions	question	NOUN
crl-16479	52	6	that	that	PRON
crl-16479	52	7	are	be	AUX
crl-16479	52	8	based	base	VERB
crl-16479	52	9	on	on	ADP
crl-16479	52	10	skill	skill	NOUN
crl-16479	52	11	and	and	CCONJ
crl-16479	52	12	are	be	AUX
crl-16479	52	13	answered	answer	VERB
crl-16479	52	14	the	the	DET
crl-16479	52	15	same	same	ADJ
crl-16479	52	16	way	way	NOUN
crl-16479	52	17	each	each	DET
crl-16479	52	18	time	time	NOUN
crl-16479	52	19	,	,	PUNCT
crl-16479	52	20	the	the	DET
crl-16479	52	21	type	type	NOUN
crl-16479	52	22	of	of	ADP
crl-16479	52	23	question	question	NOUN
crl-16479	52	24	that	that	PRON
crl-16479	52	25	could	could	AUX
crl-16479	52	26	easily	easily	ADV
crl-16479	52	27	be	be	AUX
crl-16479	52	28	answered	answer	VERB
crl-16479	52	29	with	with	ADP
crl-16479	52	30	a	a	DET
crl-16479	52	31	handout	handout	NOUN
crl-16479	52	32	.	.	PUNCT
crl-16479	53	1	these	these	DET
crl-16479	53	2	questions	question	NOUN
crl-16479	53	3	do	do	AUX
crl-16479	53	4	not	not	PART
crl-16479	53	5	involve	involve	VERB
crl-16479	53	6	advanced	advanced	ADJ
crl-16479	53	7	expertise	expertise	NOUN
crl-16479	53	8	,	,	PUNCT
crl-16479	53	9	and	and	CCONJ
crl-16479	53	10	some	some	PRON
crl-16479	53	11	are	be	AUX
crl-16479	53	12	basic	basic	ADJ
crl-16479	53	13	enough	enough	ADV
crl-16479	53	14	to	to	PART
crl-16479	53	15	be	be	AUX
crl-16479	53	16	classified	classify	VERB
crl-16479	53	17	as	as	ADP
crl-16479	53	18	directional	directional	ADJ
crl-16479	53	19	questions	question	NOUN
crl-16479	53	20	based	base	VERB
crl-16479	53	21	on	on	ADP
crl-16479	53	22	the	the	DET
crl-16479	53	23	rusa	rusa	NOUN
crl-16479	53	24	definition.11	definition.11	NOUN
crl-16479	53	25	there	there	PRON
crl-16479	53	26	was	be	VERB
crl-16479	53	27	agreement	agreement	NOUN
crl-16479	53	28	in	in	ADP
crl-16479	53	29	the	the	DET
crl-16479	53	30	studies	study	NOUN
crl-16479	53	31	reviewed	review	VERB
crl-16479	53	32	that	that	SCONJ
crl-16479	53	33	this	this	DET
crl-16479	53	34	level	level	NOUN
crl-16479	53	35	of	of	ADP
crl-16479	53	36	question	question	NOUN
crl-16479	53	37	did	do	AUX
crl-16479	53	38	not	not	PART
crl-16479	53	39	require	require	VERB
crl-16479	53	40	the	the	DET
crl-16479	53	41	expertise	expertise	NOUN
crl-16479	53	42	of	of	ADP
crl-16479	53	43	a	a	DET
crl-16479	53	44	librarian	librarian	NOUN
crl-16479	53	45	.	.	PUNCT
crl-16479	54	1	•	•	INTJ
crl-16479	54	2	“	"	PUNCT
crl-16479	54	3	generalist	generalist	PROPN
crl-16479	54	4	”	"	PUNCT
crl-16479	54	5	questions	question	NOUN
crl-16479	54	6	include	include	VERB
crl-16479	54	7	simple	simple	ADJ
crl-16479	54	8	reference	reference	NOUN
crl-16479	54	9	questions	question	NOUN
crl-16479	54	10	such	such	ADJ
crl-16479	54	11	as	as	ADP
crl-16479	54	12	searching	search	VERB
crl-16479	54	13	the	the	DET
crl-16479	54	14	catalog	catalog	NOUN
crl-16479	54	15	and	and	CCONJ
crl-16479	54	16	databases	database	NOUN
crl-16479	54	17	.	.	PUNCT
crl-16479	55	1	these	these	DET
crl-16479	55	2	questions	question	NOUN
crl-16479	55	3	require	require	VERB
crl-16479	55	4	knowledge	knowledge	NOUN
crl-16479	55	5	of	of	ADP
crl-16479	55	6	the	the	DET
crl-16479	55	7	organization	organization	NOUN
crl-16479	55	8	of	of	ADP
crl-16479	55	9	the	the	DET
crl-16479	55	10	library	library	NOUN
crl-16479	55	11	and	and	CCONJ
crl-16479	55	12	the	the	DET
crl-16479	55	13	use	use	NOUN
crl-16479	55	14	of	of	ADP
crl-16479	55	15	multiple	multiple	ADJ
crl-16479	55	16	tools	tool	NOUN
crl-16479	55	17	.	.	PUNCT
crl-16479	56	1	in	in	ADP
crl-16479	56	2	the	the	DET
crl-16479	56	3	studies	study	NOUN
crl-16479	56	4	we	we	PRON
crl-16479	56	5	reviewed	review	VERB
crl-16479	56	6	,	,	PUNCT
crl-16479	56	7	there	there	PRON
crl-16479	56	8	was	be	VERB
crl-16479	56	9	no	no	DET
crl-16479	56	10	agreement	agreement	NOUN
crl-16479	56	11	on	on	ADP
crl-16479	56	12	the	the	DET
crl-16479	56	13	appropriate	appropriate	ADJ
crl-16479	56	14	staffing	staffing	NOUN
crl-16479	56	15	level	level	NOUN
crl-16479	56	16	for	for	ADP
crl-16479	56	17	these	these	DET
crl-16479	56	18	questions	question	NOUN
crl-16479	56	19	.	.	PUNCT
crl-16479	57	1	most	most	ADJ
crl-16479	57	2	researchers	researcher	NOUN
crl-16479	57	3	made	make	VERB
crl-16479	57	4	the	the	DET
crl-16479	57	5	case	case	NOUN
crl-16479	57	6	that	that	SCONJ
crl-16479	57	7	well	well	ADV
crl-16479	57	8	-	-	PUNCT
crl-16479	57	9	trained	train	VERB
crl-16479	57	10	nonprofessionals	nonprofessional	NOUN
crl-16479	57	11	could	could	AUX
crl-16479	57	12	adequately	adequately	ADV
crl-16479	57	13	answer	answer	VERB
crl-16479	57	14	or	or	CCONJ
crl-16479	57	15	refer	refer	VERB
crl-16479	57	16	these	these	DET
crl-16479	57	17	questions.12	questions.12	NOUN
crl-16479	57	18	the	the	DET
crl-16479	57	19	exceptions	exception	NOUN
crl-16479	57	20	were	be	AUX
crl-16479	57	21	the	the	DET
crl-16479	57	22	studies	study	NOUN
crl-16479	57	23	based	base	VERB
crl-16479	57	24	on	on	ADP
crl-16479	57	25	the	the	DET
crl-16479	57	26	read	read	NOUN
crl-16479	57	27	scale	scale	NOUN
crl-16479	57	28	published	publish	VERB
crl-16479	57	29	by	by	ADP
crl-16479	57	30	ward,13	ward,13	NOUN
crl-16479	57	31	who	who	PRON
crl-16479	57	32	designated	designate	VERB
crl-16479	57	33	this	this	DET
crl-16479	57	34	level	level	NOUN
crl-16479	57	35	as	as	ADP
crl-16479	57	36	being	be	AUX
crl-16479	57	37	appropriate	appropriate	ADJ
crl-16479	57	38	for	for	ADP
crl-16479	57	39	librarians	librarian	NOUN
crl-16479	57	40	,	,	PUNCT
crl-16479	57	41	and	and	CCONJ
crl-16479	57	42	gerlich	gerlich	VERB
crl-16479	57	43	et	et	NOUN
crl-16479	57	44	al	al	PROPN
crl-16479	57	45	.	.	PROPN
crl-16479	57	46	,	,	PUNCT
crl-16479	57	47	who	who	PRON
crl-16479	57	48	made	make	VERB
crl-16479	57	49	no	no	DET
crl-16479	57	50	explicit	explicit	ADJ
crl-16479	57	51	recommendation.14	recommendation.14	NOUN
crl-16479	57	52	•	•	VERB
crl-16479	57	53	“	"	PUNCT
crl-16479	57	54	librarian	librarian	ADJ
crl-16479	57	55	”	"	PUNCT
crl-16479	57	56	questions	question	NOUN
crl-16479	57	57	require	require	VERB
crl-16479	57	58	advanced	advanced	ADJ
crl-16479	57	59	expertise	expertise	NOUN
crl-16479	57	60	,	,	PUNCT
crl-16479	57	61	either	either	CCONJ
crl-16479	57	62	advanced	advanced	ADJ
crl-16479	57	63	subject	subject	NOUN
crl-16479	57	64	962	962	NUM
crl-16479	57	65	c	c	PROPN
crl-16479	57	66	ollege	ollege	NOUN
crl-16479	57	67	&	&	CCONJ
crl-16479	57	68	r	r	NOUN
crl-16479	57	69	esearch	esearch	NOUN
crl-16479	57	70	lib	lib	PROPN
crl-16479	57	71	raries	rarie	NOUN
crl-16479	57	72	n	n	PROPN
crl-16479	57	73	ovem	ovem	PROPN
crl-16479	57	74	b	b	NOUN
crl-16479	57	75	er	er	PROPN
crl-16479	57	76	2015	2015	NUM
crl-16479	57	77	table	table	NOUN
crl-16479	57	78	1	1	NUM
crl-16479	57	79	classification	classification	NOUN
crl-16479	57	80	level	level	NOUN
crl-16479	57	81	nonprofessional	nonprofessional	ADJ
crl-16479	57	82	nonprofessional	nonprofessional	ADJ
crl-16479	57	83	or	or	CCONJ
crl-16479	57	84	student	student	NOUN
crl-16479	57	85	generalist	generalist	NOUN
crl-16479	57	86	librarian	librarian	PROPN
crl-16479	57	87	or	or	CCONJ
crl-16479	57	88	nonprofessional	nonprofessional	ADJ
crl-16479	57	89	librarian	librarian	ADJ
crl-16479	57	90	omaha	omaha	PROPN
crl-16479	57	91	classification	classification	NOUN
crl-16479	57	92	based	base	VERB
crl-16479	57	93	on	on	ADP
crl-16479	57	94	katz	katz	PROPN
crl-16479	57	95	but	but	CCONJ
crl-16479	57	96	relies	rely	VERB
crl-16479	57	97	heavily	heavily	ADV
crl-16479	57	98	on	on	ADP
crl-16479	57	99	the	the	DET
crl-16479	57	100	type	type	NOUN
crl-16479	57	101	of	of	ADP
crl-16479	57	102	resource	resource	NOUN
crl-16479	57	103	used	use	VERB
crl-16479	57	104	to	to	PART
crl-16479	57	105	answer	answer	VERB
crl-16479	57	106	the	the	DET
crl-16479	57	107	question	question	NOUN
crl-16479	57	108	.	.	PUNCT
crl-16479	58	1	uses	use	VERB
crl-16479	58	2	time	time	NOUN
crl-16479	58	3	as	as	ADP
crl-16479	58	4	a	a	DET
crl-16479	58	5	measure	measure	NOUN
crl-16479	58	6	of	of	ADP
crl-16479	58	7	complexity	complexity	NOUN
crl-16479	58	8	.	.	PUNCT
crl-16479	59	1	(	(	PUNCT
crl-16479	59	2	saint	saint	PROPN
crl-16479	59	3	clair	clair	PROPN
crl-16479	59	4	,	,	PUNCT
crl-16479	59	5	aluri	aluri	PROPN
crl-16479	59	6	,	,	PUNCT
crl-16479	59	7	and	and	CCONJ
crl-16479	59	8	pastine	pastine	VERB
crl-16479	59	9	1977	1977	NUM
crl-16479	59	10	)	)	PUNCT
crl-16479	59	11	directional	directional	ADJ
crl-16479	59	12	and	and	CCONJ
crl-16479	59	13	instructional	instructional	ADJ
crl-16479	59	14	some	some	DET
crl-16479	59	15	reference	reference	NOUN
crl-16479	59	16	some	some	PRON
crl-16479	59	17	and	and	CCONJ
crl-16479	59	18	extended	extend	VERB
crl-16479	59	19	reference	reference	NOUN
crl-16479	59	20	directions	direction	NOUN
crl-16479	59	21	to	to	ADP
crl-16479	59	22	known	know	VERB
crl-16479	59	23	items	item	NOUN
crl-16479	59	24	,	,	PUNCT
crl-16479	59	25	how	how	SCONJ
crl-16479	59	26	to	to	PART
crl-16479	59	27	locate	locate	VERB
crl-16479	59	28	items	item	NOUN
crl-16479	59	29	in	in	ADP
crl-16479	59	30	the	the	DET
crl-16479	59	31	library	library	NOUN
crl-16479	59	32	,	,	PUNCT
crl-16479	59	33	how	how	SCONJ
crl-16479	59	34	to	to	PART
crl-16479	59	35	use	use	VERB
crl-16479	59	36	the	the	DET
crl-16479	59	37	catalog	catalog	NOUN
crl-16479	59	38	,	,	PUNCT
crl-16479	59	39	how	how	SCONJ
crl-16479	59	40	to	to	PART
crl-16479	59	41	use	use	VERB
crl-16479	59	42	an	an	DET
crl-16479	59	43	index	index	NOUN
crl-16479	59	44	,	,	PUNCT
crl-16479	59	45	and	and	CCONJ
crl-16479	59	46	support	support	NOUN
crl-16479	59	47	for	for	ADP
crl-16479	59	48	library	library	NOUN
crl-16479	59	49	-	-	PUNCT
crl-16479	59	50	oriented	orient	VERB
crl-16479	59	51	assignments	assignment	NOUN
crl-16479	59	52	.	.	PUNCT
crl-16479	60	1	ready	ready	ADJ
crl-16479	60	2	reference	reference	NOUN
crl-16479	60	3	,	,	PUNCT
crl-16479	60	4	books	book	NOUN
crl-16479	60	5	on	on	ADP
crl-16479	60	6	a	a	DET
crl-16479	60	7	topic	topic	NOUN
crl-16479	60	8	,	,	PUNCT
crl-16479	60	9	questions	question	NOUN
crl-16479	60	10	that	that	PRON
crl-16479	60	11	use	use	VERB
crl-16479	60	12	materials	material	NOUN
crl-16479	60	13	in	in	ADP
crl-16479	60	14	vertical	vertical	ADJ
crl-16479	60	15	files	file	NOUN
crl-16479	60	16	,	,	PUNCT
crl-16479	60	17	questions	question	NOUN
crl-16479	60	18	that	that	PRON
crl-16479	60	19	are	be	AUX
crl-16479	60	20	repetitive	repetitive	ADJ
crl-16479	60	21	from	from	ADP
crl-16479	60	22	semester	semester	NOUN
crl-16479	60	23	to	to	ADP
crl-16479	60	24	semester	semester	NOUN
crl-16479	60	25	.	.	PUNCT
crl-16479	61	1	(	(	PUNCT
crl-16479	61	2	nonprofessional	nonprofessional	ADJ
crl-16479	61	3	with	with	ADP
crl-16479	61	4	referral	referral	NOUN
crl-16479	61	5	)	)	PUNCT
crl-16479	61	6	require	require	VERB
crl-16479	61	7	an	an	DET
crl-16479	61	8	interview	interview	NOUN
crl-16479	61	9	and	and	CCONJ
crl-16479	61	10	generally	generally	ADV
crl-16479	61	11	require	require	VERB
crl-16479	61	12	more	more	ADJ
crl-16479	61	13	than	than	ADP
crl-16479	61	14	5	5	NUM
crl-16479	61	15	minutes	minute	NOUN
crl-16479	61	16	to	to	PART
crl-16479	61	17	answer	answer	VERB
crl-16479	61	18	.	.	PUNCT
crl-16479	62	1	warner	warner	PROPN
crl-16479	62	2	scale	scale	PROPN
crl-16479	62	3	based	base	VERB
crl-16479	62	4	primarily	primarily	ADV
crl-16479	62	5	on	on	ADP
crl-16479	62	6	the	the	DET
crl-16479	62	7	skill	skill	NOUN
crl-16479	62	8	-	-	PUNCT
crl-16479	62	9	level	level	NOUN
crl-16479	62	10	required	require	VERB
crl-16479	62	11	to	to	PART
crl-16479	62	12	answer	answer	VERB
crl-16479	62	13	the	the	DET
crl-16479	62	14	question	question	NOUN
crl-16479	62	15	,	,	PUNCT
crl-16479	62	16	although	although	SCONJ
crl-16479	62	17	time	time	NOUN
crl-16479	62	18	is	be	AUX
crl-16479	62	19	a	a	DET
crl-16479	62	20	factor	factor	NOUN
crl-16479	62	21	considered	consider	VERB
crl-16479	62	22	.	.	PUNCT
crl-16479	63	1	(	(	PUNCT
crl-16479	63	2	warner	warner	PROPN
crl-16479	63	3	2001	2001	NUM
crl-16479	63	4	)	)	PUNCT
crl-16479	63	5	(	(	PUNCT
crl-16479	63	6	henry	henry	PROPN
crl-16479	63	7	and	and	CCONJ
crl-16479	63	8	neville	neville	PROPN
crl-16479	63	9	2008	2008	NUM
crl-16479	63	10	)	)	PUNCT
crl-16479	63	11	nonresource	nonresource	NOUN
crl-16479	63	12	&	&	CCONJ
crl-16479	63	13	skill	skill	NOUN
crl-16479	63	14	-	-	PUNCT
crl-16479	63	15	based	base	VERB
crl-16479	63	16	strategy	strategy	NOUN
crl-16479	63	17	-	-	PUNCT
crl-16479	63	18	based	base	VERB
crl-16479	63	19	consultation	consultation	NOUN
crl-16479	63	20	do	do	AUX
crl-16479	63	21	not	not	PART
crl-16479	63	22	require	require	VERB
crl-16479	63	23	a	a	DET
crl-16479	63	24	resource	resource	NOUN
crl-16479	63	25	to	to	PART
crl-16479	63	26	answer	answer	VERB
crl-16479	63	27	and	and	CCONJ
crl-16479	63	28	might	might	AUX
crl-16479	63	29	be	be	AUX
crl-16479	63	30	answered	answer	VERB
crl-16479	63	31	by	by	ADP
crl-16479	63	32	a	a	DET
crl-16479	63	33	sign	sign	NOUN
crl-16479	63	34	or	or	CCONJ
crl-16479	63	35	help	help	VERB
crl-16479	63	36	sheet	sheet	NOUN
crl-16479	63	37	;	;	PUNCT
crl-16479	63	38	may	may	AUX
crl-16479	63	39	be	be	AUX
crl-16479	63	40	answered	answer	VERB
crl-16479	63	41	by	by	ADP
crl-16479	63	42	a	a	DET
crl-16479	63	43	demonstration	demonstration	NOUN
crl-16479	63	44	or	or	CCONJ
crl-16479	63	45	a	a	DET
crl-16479	63	46	welldeveloped	welldevelope	VERB
crl-16479	63	47	set	set	NOUN
crl-16479	63	48	of	of	ADP
crl-16479	63	49	directions	direction	NOUN
crl-16479	63	50	.	.	PUNCT
crl-16479	64	1	the	the	DET
crl-16479	64	2	same	same	ADJ
crl-16479	64	3	question	question	NOUN
crl-16479	64	4	gets	get	VERB
crl-16479	64	5	the	the	DET
crl-16479	64	6	same	same	ADJ
crl-16479	64	7	answer	answer	NOUN
crl-16479	64	8	every	every	DET
crl-16479	64	9	time	time	NOUN
crl-16479	64	10	.	.	PUNCT
crl-16479	65	1	require	require	VERB
crl-16479	65	2	the	the	DET
crl-16479	65	3	formulation	formulation	NOUN
crl-16479	65	4	of	of	ADP
crl-16479	65	5	a	a	DET
crl-16479	65	6	strategy	strategy	NOUN
crl-16479	65	7	and	and	CCONJ
crl-16479	65	8	may	may	AUX
crl-16479	65	9	require	require	VERB
crl-16479	65	10	individualized	individualized	ADJ
crl-16479	65	11	subject	subject	NOUN
crl-16479	65	12	approaches	approach	NOUN
crl-16479	65	13	.	.	PUNCT
crl-16479	66	1	(	(	PUNCT
crl-16479	66	2	nonprofessional	nonprofessional	ADJ
crl-16479	66	3	with	with	ADP
crl-16479	66	4	referral	referral	NOUN
crl-16479	66	5	)	)	PUNCT
crl-16479	66	6	typically	typically	ADV
crl-16479	66	7	longer	long	ADV
crl-16479	66	8	and	and	CCONJ
crl-16479	66	9	more	more	ADV
crl-16479	66	10	complex	complex	ADJ
crl-16479	66	11	.	.	PUNCT
crl-16479	67	1	ryan	ryan	ADJ
crl-16479	67	2	classification	classification	NOUN
crl-16479	67	3	based	base	VERB
crl-16479	67	4	primarily	primarily	ADV
crl-16479	67	5	on	on	ADP
crl-16479	67	6	the	the	DET
crl-16479	67	7	number	number	NOUN
crl-16479	67	8	and	and	CCONJ
crl-16479	67	9	type	type	NOUN
crl-16479	67	10	of	of	ADP
crl-16479	67	11	resources	resource	NOUN
crl-16479	67	12	used	use	VERB
crl-16479	67	13	to	to	PART
crl-16479	67	14	answer	answer	VERB
crl-16479	67	15	a	a	DET
crl-16479	67	16	question	question	NOUN
crl-16479	67	17	.	.	PUNCT
crl-16479	68	1	(	(	PUNCT
crl-16479	68	2	ryan	ryan	PROPN
crl-16479	68	3	2008	2008	NUM
crl-16479	68	4	)	)	PUNCT
crl-16479	68	5	directional	directional	ADJ
crl-16479	68	6	,	,	PUNCT
crl-16479	68	7	technology	technology	NOUN
crl-16479	68	8	,	,	PUNCT
crl-16479	68	9	and	and	CCONJ
crl-16479	68	10	lookup	lookup	VERB
crl-16479	68	11	some	some	DET
crl-16479	68	12	reference	reference	NOUN
crl-16479	68	13	questions	question	NOUN
crl-16479	68	14	(	(	PUNCT
crl-16479	68	15	involving	involve	VERB
crl-16479	68	16	few	few	ADJ
crl-16479	68	17	resources	resource	NOUN
crl-16479	68	18	)	)	PUNCT
crl-16479	68	19	some	some	DET
crl-16479	68	20	reference	reference	NOUN
crl-16479	68	21	questions	question	NOUN
crl-16479	68	22	giving	give	VERB
crl-16479	68	23	directions	direction	NOUN
crl-16479	68	24	,	,	PUNCT
crl-16479	68	25	quick	quick	ADJ
crl-16479	68	26	internet	internet	NOUN
crl-16479	68	27	searches	search	NOUN
crl-16479	68	28	,	,	PUNCT
crl-16479	68	29	technology	technology	NOUN
crl-16479	68	30	,	,	PUNCT
crl-16479	68	31	and	and	CCONJ
crl-16479	68	32	quick	quick	ADJ
crl-16479	68	33	lookups	lookup	NOUN
crl-16479	68	34	in	in	ADP
crl-16479	68	35	the	the	DET
crl-16479	68	36	catalog	catalog	NOUN
crl-16479	68	37	.	.	PUNCT
crl-16479	69	1	determine	determine	VERB
crl-16479	69	2	if	if	SCONJ
crl-16479	69	3	the	the	DET
crl-16479	69	4	library	library	NOUN
crl-16479	69	5	owns	own	VERB
crl-16479	69	6	a	a	DET
crl-16479	69	7	journal	journal	NOUN
crl-16479	69	8	,	,	PUNCT
crl-16479	69	9	answers	answer	NOUN
crl-16479	69	10	that	that	PRON
crl-16479	69	11	can	can	AUX
crl-16479	69	12	be	be	AUX
crl-16479	69	13	provided	provide	VERB
crl-16479	69	14	with	with	ADP
crl-16479	69	15	personal	personal	ADJ
crl-16479	69	16	knowledge	knowledge	NOUN
crl-16479	69	17	alone	alone	ADV
crl-16479	69	18	,	,	PUNCT
crl-16479	69	19	guide	guide	VERB
crl-16479	69	20	to	to	PART
crl-16479	69	21	correct	correct	VERB
crl-16479	69	22	databases	database	NOUN
crl-16479	69	23	,	,	PUNCT
crl-16479	69	24	help	help	VERB
crl-16479	69	25	searching	search	VERB
crl-16479	69	26	the	the	DET
crl-16479	69	27	catalog	catalog	NOUN
crl-16479	69	28	,	,	PUNCT
crl-16479	69	29	help	help	NOUN
crl-16479	69	30	with	with	ADP
crl-16479	69	31	citations	citation	NOUN
crl-16479	69	32	,	,	PUNCT
crl-16479	69	33	help	help	VERB
crl-16479	69	34	searching	search	VERB
crl-16479	69	35	databases	database	NOUN
crl-16479	69	36	.	.	PUNCT
crl-16479	70	1	(	(	PUNCT
crl-16479	70	2	nonprofessional	nonprofessional	ADJ
crl-16479	70	3	)	)	PUNCT
crl-16479	70	4	deemed	deem	VERB
crl-16479	70	5	potentially	potentially	ADV
crl-16479	70	6	complicated	complicated	ADJ
crl-16479	70	7	enough	enough	ADV
crl-16479	70	8	to	to	PART
crl-16479	70	9	be	be	AUX
crl-16479	70	10	referred	refer	VERB
crl-16479	70	11	to	to	ADP
crl-16479	70	12	a	a	DET
crl-16479	70	13	librarian	librarian	NOUN
crl-16479	70	14	.	.	PUNCT
crl-16479	71	1	answered	answer	VERB
crl-16479	71	2	with	with	ADP
crl-16479	71	3	0–17	0–17	PROPN
crl-16479	71	4	sources	source	NOUN
crl-16479	71	5	.	.	PUNCT
crl-16479	72	1	read	read	VERB
crl-16479	72	2	scale	scale	NOUN
crl-16479	72	3	based	base	VERB
crl-16479	72	4	on	on	ADP
crl-16479	72	5	katz	katz	PROPN
crl-16479	72	6	,	,	PUNCT
crl-16479	72	7	uses	use	VERB
crl-16479	72	8	knowledge	knowledge	NOUN
crl-16479	72	9	,	,	PUNCT
crl-16479	72	10	skills	skill	NOUN
crl-16479	72	11	,	,	PUNCT
crl-16479	72	12	and	and	CCONJ
crl-16479	72	13	expertise	expertise	NOUN
crl-16479	72	14	required	require	VERB
crl-16479	72	15	to	to	PART
crl-16479	72	16	answer	answer	VERB
crl-16479	72	17	questions	question	NOUN
crl-16479	72	18	.	.	PUNCT
crl-16479	73	1	(	(	PUNCT
crl-16479	73	2	gerlich	gerlich	PROPN
crl-16479	73	3	and	and	CCONJ
crl-16479	73	4	berard	berard	NOUN
crl-16479	73	5	2010	2010	NUM
crl-16479	73	6	)	)	PUNCT
crl-16479	73	7	(	(	PUNCT
crl-16479	73	8	ward	ward	NOUN
crl-16479	73	9	and	and	CCONJ
crl-16479	73	10	phetteplace	phetteplace	NOUN
crl-16479	73	11	2012	2012	NUM
crl-16479	73	12	)	)	PUNCT
crl-16479	73	13	level	level	NOUN
crl-16479	73	14	1–2	1–2	NUM
crl-16479	73	15	level	level	NOUN
crl-16479	73	16	3	3	NUM
crl-16479	73	17	level	level	NOUN
crl-16479	73	18	4	4	NUM
crl-16479	73	19	-	-	SYM
crl-16479	73	20	6	6	NUM
crl-16479	73	21	require	require	NOUN
crl-16479	73	22	minimal	minimal	ADJ
crl-16479	73	23	knowledge	knowledge	NOUN
crl-16479	73	24	,	,	PUNCT
crl-16479	73	25	skills	skill	NOUN
crl-16479	73	26	and	and	CCONJ
crl-16479	73	27	expertise	expertise	NOUN
crl-16479	73	28	.	.	PUNCT
crl-16479	74	1	directional	directional	ADJ
crl-16479	74	2	inquiries	inquiry	NOUN
crl-16479	74	3	,	,	PUNCT
crl-16479	74	4	call	call	NOUN
crl-16479	74	5	number	number	NOUN
crl-16479	74	6	inquiries	inquiry	NOUN
crl-16479	74	7	,	,	PUNCT
crl-16479	74	8	item	item	NOUN
crl-16479	74	9	location	location	NOUN
crl-16479	74	10	,	,	PUNCT
crl-16479	74	11	minor	minor	ADJ
crl-16479	74	12	computer	computer	NOUN
crl-16479	74	13	help	help	NOUN
crl-16479	74	14	,	,	PUNCT
crl-16479	74	15	general	general	ADJ
crl-16479	74	16	library	library	NOUN
crl-16479	74	17	or	or	CCONJ
crl-16479	74	18	policy	policy	NOUN
crl-16479	74	19	information	information	NOUN
crl-16479	74	20	.	.	PUNCT
crl-16479	75	1	require	require	VERB
crl-16479	75	2	some	some	DET
crl-16479	75	3	time	time	NOUN
crl-16479	75	4	and	and	CCONJ
crl-16479	75	5	effort	effort	NOUN
crl-16479	75	6	.	.	PUNCT
crl-16479	76	1	require	require	VERB
crl-16479	76	2	specific	specific	ADJ
crl-16479	76	3	reference	reference	NOUN
crl-16479	76	4	resources	resource	NOUN
crl-16479	76	5	,	,	PUNCT
crl-16479	76	6	basic	basic	ADJ
crl-16479	76	7	instruction	instruction	NOUN
crl-16479	76	8	on	on	ADP
crl-16479	76	9	searching	search	VERB
crl-16479	76	10	the	the	DET
crl-16479	76	11	online	online	ADJ
crl-16479	76	12	catalog	catalog	NOUN
crl-16479	76	13	,	,	PUNCT
crl-16479	76	14	direction	direction	NOUN
crl-16479	76	15	to	to	ADP
crl-16479	76	16	relevant	relevant	ADJ
crl-16479	76	17	subject	subject	NOUN
crl-16479	76	18	bases	basis	NOUN
crl-16479	76	19	,	,	PUNCT
crl-16479	76	20	more	more	ADV
crl-16479	76	21	complex	complex	ADJ
crl-16479	76	22	technical	technical	ADJ
crl-16479	76	23	problems	problem	NOUN
crl-16479	76	24	.	.	PUNCT
crl-16479	77	1	(	(	PUNCT
crl-16479	77	2	gerlich	gerlich	PROPN
crl-16479	77	3	and	and	CCONJ
crl-16479	77	4	berard	berard	NOUN
crl-16479	77	5	–	–	PUNCT
crl-16479	77	6	no	no	DET
crl-16479	77	7	recommendation	recommendation	NOUN
crl-16479	77	8	ward	ward	NOUN
crl-16479	77	9	–	–	PUNCT
crl-16479	77	10	librarian	librarian	ADJ
crl-16479	77	11	)	)	PUNCT
crl-16479	77	12	reference	reference	NOUN
crl-16479	77	13	knowledge	knowledge	NOUN
crl-16479	77	14	and	and	CCONJ
crl-16479	77	15	skills	skill	NOUN
crl-16479	77	16	needed	need	VERB
crl-16479	77	17	,	,	PUNCT
crl-16479	77	18	complex	complex	ADJ
crl-16479	77	19	searches	search	NOUN
crl-16479	77	20	,	,	PUNCT
crl-16479	77	21	services	service	NOUN
crl-16479	77	22	outside	outside	ADP
crl-16479	77	23	reference	reference	NOUN
crl-16479	77	24	,	,	PUNCT
crl-16479	77	25	consultation	consultation	NOUN
crl-16479	77	26	,	,	PUNCT
crl-16479	77	27	more	more	ADV
crl-16479	77	28	cooperative	cooperative	ADJ
crl-16479	77	29	in	in	ADP
crl-16479	77	30	nature	nature	NOUN
crl-16479	77	31	,	,	PUNCT
crl-16479	77	32	“	"	PUNCT
crl-16479	77	33	false	false	ADJ
crl-16479	77	34	leads	lead	NOUN
crl-16479	77	35	,	,	PUNCT
crl-16479	77	36	”	"	PUNCT
crl-16479	77	37	interdisciplinary	interdisciplinary	ADJ
crl-16479	77	38	research	research	NOUN
crl-16479	77	39	,	,	PUNCT
crl-16479	77	40	graduate	graduate	NOUN
crl-16479	77	41	research	research	NOUN
crl-16479	77	42	,	,	PUNCT
crl-16479	77	43	and	and	CCONJ
crl-16479	77	44	primary	primary	ADJ
crl-16479	77	45	documents	document	NOUN
crl-16479	77	46	may	may	AUX
crl-16479	77	47	be	be	AUX
crl-16479	77	48	used	use	VERB
crl-16479	77	49	.	.	PUNCT
crl-16479	78	1	gvsu	gvsu	PROPN
crl-16479	78	2	categories	category	NOUN
crl-16479	78	3	based	base	VERB
crl-16479	78	4	on	on	ADP
crl-16479	78	5	katz	katz	PROPN
crl-16479	78	6	but	but	CCONJ
crl-16479	78	7	primarily	primarily	ADV
crl-16479	78	8	uses	use	VERB
crl-16479	78	9	the	the	DET
crl-16479	78	10	skill	skill	NOUN
crl-16479	78	11	level	level	NOUN
crl-16479	78	12	required	require	VERB
crl-16479	78	13	to	to	PART
crl-16479	78	14	answer	answer	VERB
crl-16479	78	15	the	the	DET
crl-16479	78	16	question	question	NOUN
crl-16479	78	17	,	,	PUNCT
crl-16479	78	18	although	although	SCONJ
crl-16479	78	19	resources	resource	NOUN
crl-16479	78	20	used	use	VERB
crl-16479	78	21	are	be	AUX
crl-16479	78	22	a	a	DET
crl-16479	78	23	factor	factor	NOUN
crl-16479	78	24	.	.	PUNCT
crl-16479	79	1	(	(	PUNCT
crl-16479	79	2	bravender	bravender	NOUN
crl-16479	79	3	,	,	PUNCT
crl-16479	79	4	lyon	lyon	NOUN
crl-16479	79	5	,	,	PUNCT
crl-16479	79	6	and	and	CCONJ
crl-16479	79	7	molaro	molaro	NOUN
crl-16479	79	8	2012	2012	NUM
crl-16479	79	9	)	)	PUNCT
crl-16479	79	10	directional	directional	ADJ
crl-16479	79	11	,	,	PUNCT
crl-16479	79	12	technical	technical	ADJ
crl-16479	79	13	or	or	CCONJ
crl-16479	79	14	policy	policy	NOUN
crl-16479	79	15	ready	ready	ADJ
crl-16479	79	16	reference	reference	NOUN
crl-16479	79	17	&	&	CCONJ
crl-16479	79	18	citations	citation	NOUN
crl-16479	79	19	reference	reference	NOUN
crl-16479	79	20	can	can	AUX
crl-16479	79	21	be	be	AUX
crl-16479	79	22	answered	answer	VERB
crl-16479	79	23	without	without	ADP
crl-16479	79	24	library	library	NOUN
crl-16479	79	25	resources	resource	NOUN
crl-16479	79	26	including	include	VERB
crl-16479	79	27	computer	computer	NOUN
crl-16479	79	28	-	-	PUNCT
crl-16479	79	29	skill	skill	NOUN
crl-16479	79	30	–	–	PUNCT
crl-16479	79	31	based	base	VERB
crl-16479	79	32	.	.	PUNCT
crl-16479	80	1	can	can	AUX
crl-16479	80	2	be	be	AUX
crl-16479	80	3	answered	answer	VERB
crl-16479	80	4	with	with	ADP
crl-16479	80	5	one	one	NUM
crl-16479	80	6	or	or	CCONJ
crl-16479	80	7	two	two	NUM
crl-16479	80	8	facts	fact	NOUN
crl-16479	80	9	or	or	CCONJ
crl-16479	80	10	with	with	ADP
crl-16479	80	11	other	other	ADJ
crl-16479	80	12	brief	brief	ADJ
crl-16479	80	13	information	information	NOUN
crl-16479	80	14	usually	usually	ADV
crl-16479	80	15	with	with	ADP
crl-16479	80	16	reference	reference	NOUN
crl-16479	80	17	to	to	ADP
crl-16479	80	18	library	library	NOUN
crl-16479	80	19	resources	resource	NOUN
crl-16479	80	20	,	,	PUNCT
crl-16479	80	21	related	relate	VERB
crl-16479	80	22	to	to	ADP
crl-16479	80	23	citation	citation	NOUN
crl-16479	80	24	formatting	format	VERB
crl-16479	80	25	and	and	CCONJ
crl-16479	80	26	bibliographic	bibliographic	ADJ
crl-16479	80	27	management	management	NOUN
crl-16479	80	28	software	software	NOUN
crl-16479	80	29	.	.	PUNCT
crl-16479	81	1	(	(	PUNCT
crl-16479	81	2	nonprofessional	nonprofessional	ADJ
crl-16479	81	3	)	)	PUNCT
crl-16479	81	4	require	require	VERB
crl-16479	81	5	the	the	DET
crl-16479	81	6	development	development	NOUN
crl-16479	81	7	of	of	ADP
crl-16479	81	8	a	a	DET
crl-16479	81	9	strategy	strategy	NOUN
crl-16479	81	10	.	.	PUNCT
crl-16479	82	1	implications	implication	NOUN
crl-16479	82	2	for	for	ADP
crl-16479	82	3	practice	practice	NOUN
crl-16479	82	4	963	963	NUM
crl-16479	82	5	knowledge	knowledge	NOUN
crl-16479	82	6	or	or	CCONJ
crl-16479	82	7	expertise	expertise	NOUN
crl-16479	82	8	related	relate	VERB
crl-16479	82	9	to	to	ADP
crl-16479	82	10	the	the	DET
crl-16479	82	11	research	research	NOUN
crl-16479	82	12	process	process	NOUN
crl-16479	82	13	,	,	PUNCT
crl-16479	82	14	including	include	VERB
crl-16479	82	15	formulating	formulate	VERB
crl-16479	82	16	research	research	NOUN
crl-16479	82	17	questions	question	NOUN
crl-16479	82	18	and	and	CCONJ
crl-16479	82	19	developing	develop	VERB
crl-16479	82	20	paper	paper	NOUN
crl-16479	82	21	topics	topic	NOUN
crl-16479	82	22	.	.	PUNCT
crl-16479	83	1	these	these	DET
crl-16479	83	2	questions	question	NOUN
crl-16479	83	3	are	be	AUX
crl-16479	83	4	often	often	ADV
crl-16479	83	5	poorly	poorly	ADV
crl-16479	83	6	defined	define	VERB
crl-16479	83	7	,	,	PUNCT
crl-16479	83	8	requiring	require	VERB
crl-16479	83	9	some	some	DET
crl-16479	83	10	discussion	discussion	NOUN
crl-16479	83	11	to	to	PART
crl-16479	83	12	uncover	uncover	VERB
crl-16479	83	13	the	the	DET
crl-16479	83	14	true	true	ADJ
crl-16479	83	15	question	question	NOUN
crl-16479	83	16	.	.	PUNCT
crl-16479	84	1	there	there	PRON
crl-16479	84	2	was	be	VERB
crl-16479	84	3	complete	complete	ADJ
crl-16479	84	4	agreement	agreement	NOUN
crl-16479	84	5	among	among	ADP
crl-16479	84	6	the	the	DET
crl-16479	84	7	studies	study	NOUN
crl-16479	84	8	that	that	SCONJ
crl-16479	84	9	these	these	DET
crl-16479	84	10	questions	question	NOUN
crl-16479	84	11	require	require	VERB
crl-16479	84	12	the	the	DET
crl-16479	84	13	expertise	expertise	NOUN
crl-16479	84	14	of	of	ADP
crl-16479	84	15	a	a	DET
crl-16479	84	16	librarian	librarian	NOUN
crl-16479	84	17	.	.	PUNCT
crl-16479	85	1	the	the	DET
crl-16479	85	2	generalist	generalist	PROPN
crl-16479	85	3	questions	question	NOUN
crl-16479	85	4	are	be	AUX
crl-16479	85	5	the	the	DET
crl-16479	85	6	most	most	ADV
crl-16479	85	7	difficult	difficult	ADJ
crl-16479	85	8	to	to	PART
crl-16479	85	9	assign	assign	VERB
crl-16479	85	10	uniformly	uniformly	ADV
crl-16479	85	11	to	to	ADP
crl-16479	85	12	a	a	DET
crl-16479	85	13	staffing	staffing	NOUN
crl-16479	85	14	level	level	NOUN
crl-16479	85	15	and	and	CCONJ
crl-16479	85	16	also	also	ADV
crl-16479	85	17	pose	pose	VERB
crl-16479	85	18	the	the	DET
crl-16479	85	19	greatest	great	ADJ
crl-16479	85	20	challenges	challenge	NOUN
crl-16479	85	21	for	for	ADP
crl-16479	85	22	developing	develop	VERB
crl-16479	85	23	cost	cost	NOUN
crl-16479	85	24	-	-	PUNCT
crl-16479	85	25	effective	effective	ADJ
crl-16479	85	26	reference	reference	NOUN
crl-16479	85	27	staffing	staffing	NOUN
crl-16479	85	28	models	model	NOUN
crl-16479	85	29	.	.	PUNCT
crl-16479	86	1	the	the	DET
crl-16479	86	2	problem	problem	NOUN
crl-16479	86	3	,	,	PUNCT
crl-16479	86	4	as	as	SCONJ
crl-16479	86	5	katz	katz	PROPN
crl-16479	86	6	points	point	VERB
crl-16479	86	7	out	out	ADP
crl-16479	86	8	,	,	PUNCT
crl-16479	86	9	is	be	AUX
crl-16479	86	10	that	that	SCONJ
crl-16479	86	11	“	"	PUNCT
crl-16479	86	12	often	often	ADV
crl-16479	86	13	the	the	DET
crl-16479	86	14	simple	simple	ADJ
crl-16479	86	15	questions	question	NOUN
crl-16479	86	16	can	can	AUX
crl-16479	86	17	develop	develop	VERB
crl-16479	86	18	into	into	ADP
crl-16479	86	19	complex	complex	ADJ
crl-16479	86	20	ones	one	NOUN
crl-16479	86	21	requiring	require	VERB
crl-16479	86	22	professional	professional	ADJ
crl-16479	86	23	aid	aid	NOUN
crl-16479	86	24	.	.	PUNCT
crl-16479	87	1	”15	”15	PROPN
crl-16479	87	2	halldorrson	halldorrson	PROPN
crl-16479	87	3	estimated	estimate	VERB
crl-16479	87	4	that	that	SCONJ
crl-16479	87	5	20	20	NUM
crl-16479	87	6	to	to	PART
crl-16479	87	7	25	25	NUM
crl-16479	87	8	percent	percent	NOUN
crl-16479	87	9	of	of	ADP
crl-16479	87	10	questions	question	NOUN
crl-16479	87	11	posed	pose	VERB
crl-16479	87	12	during	during	ADP
crl-16479	87	13	a	a	DET
crl-16479	87	14	reference	reference	NOUN
crl-16479	87	15	transaction	transaction	NOUN
crl-16479	87	16	may	may	AUX
crl-16479	87	17	not	not	PART
crl-16479	87	18	represent	represent	VERB
crl-16479	87	19	the	the	DET
crl-16479	87	20	user	user	NOUN
crl-16479	87	21	’s	’s	PART
crl-16479	87	22	actual	actual	ADJ
crl-16479	87	23	information	information	NOUN
crl-16479	87	24	need.16	need.16	PROPN
crl-16479	87	25	in	in	ADP
crl-16479	87	26	a	a	DET
crl-16479	87	27	study	study	NOUN
crl-16479	87	28	he	he	PRON
crl-16479	87	29	conducted	conduct	VERB
crl-16479	87	30	to	to	PART
crl-16479	87	31	compare	compare	VERB
crl-16479	87	32	librarians	librarian	NOUN
crl-16479	87	33	and	and	CCONJ
crl-16479	87	34	nonprofessionals	nonprofessional	NOUN
crl-16479	87	35	,	,	PUNCT
crl-16479	87	36	he	he	PRON
crl-16479	87	37	found	find	VERB
crl-16479	87	38	that	that	SCONJ
crl-16479	87	39	nonprofessionals	nonprofessional	NOUN
crl-16479	87	40	were	be	AUX
crl-16479	87	41	significantly	significantly	ADV
crl-16479	87	42	more	more	ADV
crl-16479	87	43	likely	likely	ADJ
crl-16479	87	44	to	to	PART
crl-16479	87	45	answer	answer	VERB
crl-16479	87	46	questions	question	NOUN
crl-16479	87	47	as	as	SCONJ
crl-16479	87	48	presented	present	VERB
crl-16479	87	49	rather	rather	ADV
crl-16479	87	50	than	than	ADP
crl-16479	87	51	probe	probe	VERB
crl-16479	87	52	for	for	ADP
crl-16479	87	53	the	the	DET
crl-16479	87	54	actual	actual	ADJ
crl-16479	87	55	information	information	NOUN
crl-16479	87	56	need	need	NOUN
crl-16479	87	57	and	and	CCONJ
crl-16479	87	58	often	often	ADV
crl-16479	87	59	failed	fail	VERB
crl-16479	87	60	to	to	PART
crl-16479	87	61	refer	refer	VERB
crl-16479	87	62	questions	question	NOUN
crl-16479	87	63	appropriately	appropriately	ADV
crl-16479	87	64	.	.	PUNCT
crl-16479	88	1	as	as	ADP
crl-16479	88	2	a	a	DET
crl-16479	88	3	further	further	ADJ
crl-16479	88	4	illustration	illustration	NOUN
crl-16479	88	5	of	of	ADP
crl-16479	88	6	the	the	DET
crl-16479	88	7	professional	professional	ADJ
crl-16479	88	8	nature	nature	NOUN
crl-16479	88	9	of	of	ADP
crl-16479	88	10	the	the	DET
crl-16479	88	11	reference	reference	NOUN
crl-16479	88	12	interview	interview	NOUN
crl-16479	88	13	,	,	PUNCT
crl-16479	88	14	nordlie	nordlie	PROPN
crl-16479	88	15	found	find	VERB
crl-16479	88	16	that	that	SCONJ
crl-16479	88	17	more	more	ADJ
crl-16479	88	18	than	than	ADP
crl-16479	88	19	60	60	NUM
crl-16479	88	20	percent	percent	NOUN
crl-16479	88	21	of	of	ADP
crl-16479	88	22	users	user	NOUN
crl-16479	88	23	change	change	VERB
crl-16479	88	24	their	their	PRON
crl-16479	88	25	topic	topic	NOUN
crl-16479	88	26	during	during	ADP
crl-16479	88	27	the	the	DET
crl-16479	88	28	interaction	interaction	NOUN
crl-16479	88	29	,	,	PUNCT
crl-16479	88	30	underscoring	underscore	VERB
crl-16479	88	31	the	the	DET
crl-16479	88	32	importance	importance	NOUN
crl-16479	88	33	of	of	ADP
crl-16479	88	34	broad	broad	ADJ
crl-16479	88	35	research	research	NOUN
crl-16479	88	36	expertise	expertise	NOUN
crl-16479	88	37	in	in	ADP
crl-16479	88	38	addressing	address	VERB
crl-16479	88	39	this	this	DET
crl-16479	88	40	type	type	NOUN
crl-16479	88	41	of	of	ADP
crl-16479	88	42	reference	reference	NOUN
crl-16479	88	43	question.17	question.17	NOUN
crl-16479	88	44	while	while	SCONJ
crl-16479	88	45	nonprofessionals	nonprofessional	NOUN
crl-16479	88	46	can	can	AUX
crl-16479	88	47	be	be	AUX
crl-16479	88	48	trained	train	VERB
crl-16479	88	49	in	in	ADP
crl-16479	88	50	the	the	DET
crl-16479	88	51	use	use	NOUN
crl-16479	88	52	of	of	ADP
crl-16479	88	53	specialized	specialized	ADJ
crl-16479	88	54	information	information	NOUN
crl-16479	88	55	resources	resource	NOUN
crl-16479	88	56	,	,	PUNCT
crl-16479	88	57	it	it	PRON
crl-16479	88	58	is	be	AUX
crl-16479	88	59	difficult	difficult	ADJ
crl-16479	88	60	for	for	SCONJ
crl-16479	88	61	them	they	PRON
crl-16479	88	62	to	to	PART
crl-16479	88	63	develop	develop	VERB
crl-16479	88	64	the	the	DET
crl-16479	88	65	academic	academic	ADJ
crl-16479	88	66	context	context	NOUN
crl-16479	88	67	and	and	CCONJ
crl-16479	88	68	research	research	NOUN
crl-16479	88	69	expertise	expertise	NOUN
crl-16479	88	70	necessary	necessary	ADJ
crl-16479	88	71	to	to	PART
crl-16479	88	72	answer	answer	VERB
crl-16479	88	73	some	some	DET
crl-16479	88	74	reference	reference	NOUN
crl-16479	88	75	questions	question	NOUN
crl-16479	88	76	through	through	ADP
crl-16479	88	77	training	training	NOUN
crl-16479	88	78	alone.18	alone.18	NOUN
crl-16479	88	79	these	these	DET
crl-16479	88	80	apparently	apparently	ADV
crl-16479	88	81	simple	simple	ADJ
crl-16479	88	82	yet	yet	CCONJ
crl-16479	88	83	potentially	potentially	ADV
crl-16479	88	84	complex	complex	ADJ
crl-16479	88	85	reference	reference	NOUN
crl-16479	88	86	questions	question	NOUN
crl-16479	88	87	may	may	AUX
crl-16479	88	88	also	also	ADV
crl-16479	88	89	provide	provide	VERB
crl-16479	88	90	one	one	NUM
crl-16479	88	91	of	of	ADP
crl-16479	88	92	the	the	DET
crl-16479	88	93	most	most	ADV
crl-16479	88	94	important	important	ADJ
crl-16479	88	95	teaching	teaching	NOUN
crl-16479	88	96	opportunities	opportunity	NOUN
crl-16479	88	97	in	in	ADP
crl-16479	88	98	the	the	DET
crl-16479	88	99	academy.19	academy.19	NOUN
crl-16479	88	100	the	the	DET
crl-16479	88	101	reference	reference	NOUN
crl-16479	88	102	interview	interview	NOUN
crl-16479	88	103	allows	allow	VERB
crl-16479	88	104	the	the	DET
crl-16479	88	105	librarian	librarian	NOUN
crl-16479	88	106	to	to	PART
crl-16479	88	107	understand	understand	VERB
crl-16479	88	108	where	where	SCONJ
crl-16479	88	109	a	a	DET
crl-16479	88	110	student	student	NOUN
crl-16479	88	111	is	be	AUX
crl-16479	88	112	in	in	ADP
crl-16479	88	113	the	the	DET
crl-16479	88	114	research	research	NOUN
crl-16479	88	115	process	process	NOUN
crl-16479	88	116	and	and	CCONJ
crl-16479	88	117	provide	provide	VERB
crl-16479	88	118	information	information	NOUN
crl-16479	88	119	that	that	PRON
crl-16479	88	120	is	be	AUX
crl-16479	88	121	specifically	specifically	ADV
crl-16479	88	122	tailored	tailor	VERB
crl-16479	88	123	to	to	ADP
crl-16479	88	124	the	the	DET
crl-16479	88	125	student	student	NOUN
crl-16479	88	126	’s	’s	NOUN
crl-16479	88	127	learning	learn	VERB
crl-16479	88	128	need.20	need.20	PROPN
crl-16479	88	129	kuhlthau	kuhlthau	PROPN
crl-16479	88	130	describes	describe	VERB
crl-16479	88	131	the	the	DET
crl-16479	88	132	librarian	librarian	PROPN
crl-16479	88	133	’s	’s	PART
crl-16479	88	134	opportunity	opportunity	NOUN
crl-16479	88	135	for	for	ADP
crl-16479	88	136	assisting	assist	VERB
crl-16479	88	137	students	student	NOUN
crl-16479	88	138	with	with	ADP
crl-16479	88	139	research	research	NOUN
crl-16479	88	140	questions	question	NOUN
crl-16479	88	141	as	as	ADP
crl-16479	88	142	a	a	DET
crl-16479	88	143	“	"	PUNCT
crl-16479	88	144	zone	zone	NOUN
crl-16479	88	145	of	of	ADP
crl-16479	88	146	intervention	intervention	NOUN
crl-16479	88	147	,	,	PUNCT
crl-16479	88	148	”	"	PUNCT
crl-16479	88	149	explaining	explain	VERB
crl-16479	88	150	that	that	SCONJ
crl-16479	88	151	“	"	PUNCT
crl-16479	88	152	the	the	DET
crl-16479	88	153	zone	zone	NOUN
crl-16479	88	154	of	of	ADP
crl-16479	88	155	intervention	intervention	NOUN
crl-16479	88	156	is	be	AUX
crl-16479	88	157	that	that	DET
crl-16479	88	158	area	area	NOUN
crl-16479	88	159	in	in	ADP
crl-16479	88	160	which	which	PRON
crl-16479	88	161	an	an	DET
crl-16479	88	162	information	information	NOUN
crl-16479	88	163	user	user	NOUN
crl-16479	88	164	can	can	AUX
crl-16479	88	165	do	do	VERB
crl-16479	88	166	with	with	ADP
crl-16479	88	167	advice	advice	NOUN
crl-16479	88	168	and	and	CCONJ
crl-16479	88	169	assistance	assistance	NOUN
crl-16479	88	170	what	what	PRON
crl-16479	88	171	he	he	PRON
crl-16479	88	172	or	or	CCONJ
crl-16479	88	173	she	she	PRON
crl-16479	88	174	can	can	AUX
crl-16479	88	175	not	not	PART
crl-16479	88	176	do	do	VERB
crl-16479	88	177	alone	alone	ADV
crl-16479	88	178	or	or	CCONJ
crl-16479	88	179	can	can	AUX
crl-16479	88	180	do	do	VERB
crl-16479	88	181	only	only	ADV
crl-16479	88	182	with	with	ADP
crl-16479	88	183	great	great	ADJ
crl-16479	88	184	difficulty	difficulty	NOUN
crl-16479	88	185	.	.	PUNCT
crl-16479	89	1	”21	”21	PUNCT
crl-16479	89	2	several	several	ADJ
crl-16479	89	3	studies	study	NOUN
crl-16479	89	4	have	have	AUX
crl-16479	89	5	examined	examine	VERB
crl-16479	89	6	the	the	DET
crl-16479	89	7	possibility	possibility	NOUN
crl-16479	89	8	of	of	ADP
crl-16479	89	9	having	have	VERB
crl-16479	89	10	nonprofessional	nonprofessional	ADJ
crl-16479	89	11	staff	staff	NOUN
crl-16479	89	12	work	work	NOUN
crl-16479	89	13	more	more	ADV
crl-16479	89	14	independently	independently	ADV
crl-16479	89	15	,	,	PUNCT
crl-16479	89	16	but	but	CCONJ
crl-16479	89	17	results	result	NOUN
crl-16479	89	18	consistently	consistently	ADV
crl-16479	89	19	showed	show	VERB
crl-16479	89	20	high	high	ADJ
crl-16479	89	21	error	error	NOUN
crl-16479	89	22	rates	rate	NOUN
crl-16479	89	23	for	for	ADP
crl-16479	89	24	answers	answer	NOUN
crl-16479	89	25	and	and	CCONJ
crl-16479	89	26	for	for	ADP
crl-16479	89	27	appropriate	appropriate	ADJ
crl-16479	89	28	referrals.22	referrals.22	NOUN
crl-16479	89	29	halldorsson	halldorsson	NOUN
crl-16479	89	30	found	find	VERB
crl-16479	89	31	that	that	SCONJ
crl-16479	89	32	,	,	PUNCT
crl-16479	89	33	in	in	ADP
crl-16479	89	34	most	most	ADJ
crl-16479	89	35	of	of	ADP
crl-16479	89	36	the	the	DET
crl-16479	89	37	unreferred	unreferred	ADJ
crl-16479	89	38	cases	case	NOUN
crl-16479	89	39	,	,	PUNCT
crl-16479	89	40	“	"	PUNCT
crl-16479	89	41	the	the	DET
crl-16479	89	42	nonprofessional	nonprofessional	ADJ
crl-16479	89	43	apparently	apparently	ADV
crl-16479	89	44	did	do	AUX
crl-16479	89	45	not	not	PART
crl-16479	89	46	refer	refer	VERB
crl-16479	89	47	because	because	SCONJ
crl-16479	89	48	they	they	PRON
crl-16479	89	49	did	do	AUX
crl-16479	89	50	not	not	PART
crl-16479	89	51	detect	detect	VERB
crl-16479	89	52	the	the	DET
crl-16479	89	53	faulty	faulty	ADJ
crl-16479	89	54	information	information	NOUN
crl-16479	89	55	.	.	PUNCT
crl-16479	90	1	”23	”23	ADV
crl-16479	91	1	this	this	DET
crl-16479	91	2	failure	failure	NOUN
crl-16479	91	3	to	to	PART
crl-16479	91	4	negotiate	negotiate	VERB
crl-16479	91	5	and	and	CCONJ
crl-16479	91	6	understand	understand	VERB
crl-16479	91	7	the	the	DET
crl-16479	91	8	information	information	NOUN
crl-16479	91	9	need	need	NOUN
crl-16479	91	10	is	be	AUX
crl-16479	91	11	frequently	frequently	ADV
crl-16479	91	12	cited	cite	VERB
crl-16479	91	13	as	as	ADP
crl-16479	91	14	a	a	DET
crl-16479	91	15	primary	primary	ADJ
crl-16479	91	16	cause	cause	NOUN
crl-16479	91	17	for	for	ADP
crl-16479	91	18	error	error	NOUN
crl-16479	91	19	in	in	ADP
crl-16479	91	20	the	the	DET
crl-16479	91	21	reference	reference	NOUN
crl-16479	91	22	transaction.24	transaction.24	NOUN
crl-16479	91	23	research	research	NOUN
crl-16479	91	24	questions	question	NOUN
crl-16479	91	25	to	to	PART
crl-16479	91	26	better	well	ADV
crl-16479	91	27	understand	understand	VERB
crl-16479	91	28	the	the	DET
crl-16479	91	29	changing	change	VERB
crl-16479	91	30	nature	nature	NOUN
crl-16479	91	31	of	of	ADP
crl-16479	91	32	chat	chat	NOUN
crl-16479	91	33	reference	reference	NOUN
crl-16479	91	34	and	and	CCONJ
crl-16479	91	35	the	the	DET
crl-16479	91	36	implications	implication	NOUN
crl-16479	91	37	it	it	PRON
crl-16479	91	38	might	might	AUX
crl-16479	91	39	have	have	VERB
crl-16479	91	40	for	for	ADP
crl-16479	91	41	staffing	staffing	NOUN
crl-16479	91	42	,	,	PUNCT
crl-16479	91	43	we	we	PRON
crl-16479	91	44	conducted	conduct	VERB
crl-16479	91	45	a	a	DET
crl-16479	91	46	study	study	NOUN
crl-16479	91	47	that	that	PRON
crl-16479	91	48	addressed	address	VERB
crl-16479	91	49	the	the	DET
crl-16479	91	50	following	follow	VERB
crl-16479	91	51	questions	question	NOUN
crl-16479	91	52	:	:	PUNCT
crl-16479	91	53	1	1	X
crl-16479	91	54	.	.	X
crl-16479	91	55	has	have	VERB
crl-16479	91	56	the	the	DET
crl-16479	91	57	complexity	complexity	NOUN
crl-16479	91	58	of	of	ADP
crl-16479	91	59	questions	question	NOUN
crl-16479	91	60	received	receive	VERB
crl-16479	91	61	at	at	ADP
crl-16479	91	62	service	service	NOUN
crl-16479	91	63	points	point	NOUN
crl-16479	91	64	changed	change	VERB
crl-16479	91	65	over	over	ADP
crl-16479	91	66	time	time	NOUN
crl-16479	91	67	?	?	PUNCT
crl-16479	92	1	2	2	X
crl-16479	92	2	.	.	X
crl-16479	92	3	are	be	AUX
crl-16479	92	4	the	the	DET
crl-16479	92	5	questions	question	NOUN
crl-16479	92	6	received	receive	VERB
crl-16479	92	7	via	via	ADP
crl-16479	92	8	chat	chat	NOUN
crl-16479	92	9	systems	system	NOUN
crl-16479	92	10	more	more	ADV
crl-16479	92	11	complex	complex	ADJ
crl-16479	92	12	than	than	ADP
crl-16479	92	13	those	those	PRON
crl-16479	92	14	received	receive	VERB
crl-16479	92	15	at	at	ADP
crl-16479	92	16	reference	reference	NOUN
crl-16479	92	17	desks	desk	NOUN
crl-16479	92	18	?	?	PUNCT
crl-16479	93	1	3	3	X
crl-16479	93	2	.	.	X
crl-16479	93	3	does	do	AUX
crl-16479	93	4	a	a	DET
crl-16479	93	5	proactive	proactive	ADJ
crl-16479	93	6	chat	chat	NOUN
crl-16479	93	7	system	system	NOUN
crl-16479	93	8	increase	increase	VERB
crl-16479	93	9	the	the	DET
crl-16479	93	10	number	number	NOUN
crl-16479	93	11	and	and	CCONJ
crl-16479	93	12	complexity	complexity	NOUN
crl-16479	93	13	of	of	ADP
crl-16479	93	14	questions	question	NOUN
crl-16479	93	15	?	?	PUNCT
crl-16479	94	1	the	the	DET
crl-16479	94	2	study	study	NOUN
crl-16479	94	3	was	be	AUX
crl-16479	94	4	conducted	conduct	VERB
crl-16479	94	5	in	in	ADP
crl-16479	94	6	two	two	NUM
crl-16479	94	7	parts	part	NOUN
crl-16479	94	8	.	.	PUNCT
crl-16479	95	1	in	in	ADP
crl-16479	95	2	the	the	DET
crl-16479	95	3	first	first	ADJ
crl-16479	95	4	part	part	NOUN
crl-16479	95	5	,	,	PUNCT
crl-16479	95	6	we	we	PRON
crl-16479	95	7	conducted	conduct	VERB
crl-16479	95	8	a	a	DET
crl-16479	95	9	meta	meta	NOUN
crl-16479	95	10	-	-	PUNCT
crl-16479	95	11	analysis	analysis	NOUN
crl-16479	95	12	of	of	ADP
crl-16479	95	13	data	datum	NOUN
crl-16479	95	14	reported	report	VERB
crl-16479	95	15	in	in	ADP
crl-16479	95	16	published	publish	VERB
crl-16479	95	17	studies	study	NOUN
crl-16479	95	18	.	.	PUNCT
crl-16479	96	1	the	the	DET
crl-16479	96	2	second	second	ADJ
crl-16479	96	3	part	part	NOUN
crl-16479	96	4	of	of	ADP
crl-16479	96	5	the	the	DET
crl-16479	96	6	study	study	NOUN
crl-16479	96	7	included	include	VERB
crl-16479	96	8	a	a	DET
crl-16479	96	9	direct	direct	ADJ
crl-16479	96	10	analysis	analysis	NOUN
crl-16479	96	11	of	of	ADP
crl-16479	96	12	data	datum	NOUN
crl-16479	96	13	gathered	gather	VERB
crl-16479	96	14	at	at	ADP
crl-16479	96	15	the	the	DET
crl-16479	96	16	libraries	library	NOUN
crl-16479	96	17	service	service	NOUN
crl-16479	96	18	points	point	NOUN
crl-16479	96	19	.	.	PUNCT
crl-16479	97	1	methodology	methodology	NOUN
crl-16479	97	2	our	our	PRON
crl-16479	97	3	literature	literature	NOUN
crl-16479	97	4	review	review	NOUN
crl-16479	97	5	uncovered	uncover	VERB
crl-16479	97	6	seven	seven	NUM
crl-16479	97	7	studies	study	NOUN
crl-16479	97	8	published	publish	VERB
crl-16479	97	9	between	between	ADP
crl-16479	97	10	1977	1977	NUM
crl-16479	97	11	and	and	CCONJ
crl-16479	97	12	2012	2012	NUM
crl-16479	97	13	that	that	PRON
crl-16479	97	14	reported	report	VERB
crl-16479	97	15	data	datum	NOUN
crl-16479	97	16	on	on	ADP
crl-16479	97	17	the	the	DET
crl-16479	97	18	complexity	complexity	NOUN
crl-16479	97	19	of	of	ADP
crl-16479	97	20	questions	question	NOUN
crl-16479	97	21	received	receive	VERB
crl-16479	97	22	during	during	ADP
crl-16479	97	23	reference	reference	NOUN
crl-16479	97	24	transactions	transaction	NOUN
crl-16479	97	25	.	.	PUNCT
crl-16479	98	1	table	table	NOUN
crl-16479	98	2	1	1	NUM
crl-16479	98	3	,	,	PUNCT
crl-16479	98	4	presented	present	VERB
crl-16479	98	5	earlier	early	ADV
crl-16479	98	6	in	in	ADP
crl-16479	98	7	this	this	DET
crl-16479	98	8	paper	paper	NOUN
crl-16479	98	9	,	,	PUNCT
crl-16479	98	10	provides	provide	VERB
crl-16479	98	11	a	a	DET
crl-16479	98	12	means	mean	NOUN
crl-16479	98	13	to	to	PART
crl-16479	98	14	compare	compare	VERB
crl-16479	98	15	questions	question	NOUN
crl-16479	98	16	from	from	ADP
crl-16479	98	17	different	different	ADJ
crl-16479	98	18	time	time	NOUN
crl-16479	98	19	periods	period	NOUN
crl-16479	98	20	and	and	CCONJ
crl-16479	98	21	classification	classification	NOUN
crl-16479	98	22	schemes	scheme	NOUN
crl-16479	98	23	;	;	PUNCT
crl-16479	98	24	it	it	PRON
crl-16479	98	25	is	be	AUX
crl-16479	98	26	the	the	DET
crl-16479	98	27	basis	basis	NOUN
crl-16479	98	28	for	for	ADP
crl-16479	98	29	our	our	PRON
crl-16479	98	30	analysis	analysis	NOUN
crl-16479	98	31	of	of	ADP
crl-16479	98	32	re964	re964	PROPN
crl-16479	98	33	college	college	PROPN
crl-16479	98	34	&	&	CCONJ
crl-16479	98	35	research	research	PROPN
crl-16479	98	36	libraries	library	NOUN
crl-16479	98	37	november	november	PROPN
crl-16479	98	38	2015	2015	NUM
crl-16479	98	39	search	search	NOUN
crl-16479	98	40	questions	question	NOUN
crl-16479	98	41	1	1	NUM
crl-16479	98	42	and	and	CCONJ
crl-16479	98	43	2	2	NUM
crl-16479	98	44	.	.	PUNCT
crl-16479	98	45	the	the	DET
crl-16479	98	46	columns	column	NOUN
crl-16479	98	47	of	of	ADP
crl-16479	98	48	the	the	DET
crl-16479	98	49	matrix	matrix	NOUN
crl-16479	98	50	,	,	PUNCT
crl-16479	98	51	“	"	PUNCT
crl-16479	98	52	nonprofessional	nonprofessional	ADJ
crl-16479	98	53	,	,	PUNCT
crl-16479	98	54	”	"	PUNCT
crl-16479	98	55	“	"	PUNCT
crl-16479	98	56	generalist	generalist	PROPN
crl-16479	98	57	,	,	PUNCT
crl-16479	98	58	”	"	PUNCT
crl-16479	98	59	and	and	CCONJ
crl-16479	98	60	“	"	PUNCT
crl-16479	98	61	librarian	librarian	ADJ
crl-16479	98	62	”	"	PUNCT
crl-16479	98	63	correspond	correspond	NOUN
crl-16479	98	64	with	with	ADP
crl-16479	98	65	the	the	DET
crl-16479	98	66	level	level	NOUN
crl-16479	98	67	of	of	ADP
crl-16479	98	68	staff	staff	NOUN
crl-16479	98	69	required	require	VERB
crl-16479	98	70	to	to	PART
crl-16479	98	71	appropriately	appropriately	ADV
crl-16479	98	72	respond	respond	VERB
crl-16479	98	73	to	to	ADP
crl-16479	98	74	the	the	DET
crl-16479	98	75	question	question	NOUN
crl-16479	98	76	.	.	PUNCT
crl-16479	99	1	to	to	PART
crl-16479	99	2	provide	provide	VERB
crl-16479	99	3	a	a	DET
crl-16479	99	4	further	further	ADJ
crl-16479	99	5	level	level	NOUN
crl-16479	99	6	of	of	ADP
crl-16479	99	7	analysis	analysis	NOUN
crl-16479	99	8	,	,	PUNCT
crl-16479	99	9	we	we	PRON
crl-16479	99	10	categorized	categorize	VERB
crl-16479	99	11	the	the	DET
crl-16479	99	12	questions	question	NOUN
crl-16479	99	13	by	by	ADP
crl-16479	99	14	the	the	DET
crl-16479	99	15	type	type	NOUN
crl-16479	99	16	of	of	ADP
crl-16479	99	17	service	service	NOUN
crl-16479	99	18	point	point	NOUN
crl-16479	99	19	where	where	SCONJ
crl-16479	99	20	the	the	DET
crl-16479	99	21	question	question	NOUN
crl-16479	99	22	was	be	AUX
crl-16479	99	23	received	receive	VERB
crl-16479	99	24	,	,	PUNCT
crl-16479	99	25	either	either	CCONJ
crl-16479	99	26	desk	desk	NOUN
crl-16479	99	27	or	or	CCONJ
crl-16479	99	28	chat	chat	NOUN
crl-16479	99	29	,	,	PUNCT
crl-16479	99	30	and	and	CCONJ
crl-16479	99	31	reported	report	VERB
crl-16479	99	32	these	these	DET
crl-16479	99	33	results	result	NOUN
crl-16479	99	34	separately	separately	ADV
crl-16479	99	35	.	.	PUNCT
crl-16479	100	1	for	for	ADP
crl-16479	100	2	research	research	NOUN
crl-16479	100	3	question	question	NOUN
crl-16479	100	4	3	3	NUM
crl-16479	100	5	,	,	PUNCT
crl-16479	100	6	we	we	PRON
crl-16479	100	7	used	use	VERB
crl-16479	100	8	the	the	DET
crl-16479	100	9	read	read	NOUN
crl-16479	100	10	scale	scale	NOUN
crl-16479	100	11	to	to	PART
crl-16479	100	12	categorize	categorize	VERB
crl-16479	100	13	the	the	DET
crl-16479	100	14	complexity	complexity	NOUN
crl-16479	100	15	of	of	ADP
crl-16479	100	16	the	the	DET
crl-16479	100	17	questions	question	NOUN
crl-16479	100	18	received	receive	VERB
crl-16479	100	19	at	at	ADP
crl-16479	100	20	our	our	PRON
crl-16479	100	21	reference	reference	NOUN
crl-16479	100	22	desks	desk	NOUN
crl-16479	100	23	and	and	CCONJ
crl-16479	100	24	through	through	ADP
crl-16479	100	25	online	online	ADJ
crl-16479	100	26	chat.25	chat.25	NOUN
crl-16479	100	27	table	table	NOUN
crl-16479	101	1	1	1	NUM
crl-16479	101	2	provides	provide	VERB
crl-16479	101	3	an	an	DET
crl-16479	101	4	overview	overview	NOUN
crl-16479	101	5	of	of	ADP
crl-16479	101	6	the	the	DET
crl-16479	101	7	read	read	NOUN
crl-16479	101	8	scale	scale	NOUN
crl-16479	101	9	along	along	ADP
crl-16479	101	10	with	with	ADP
crl-16479	101	11	other	other	ADJ
crl-16479	101	12	classification	classification	NOUN
crl-16479	101	13	schemes	scheme	NOUN
crl-16479	101	14	that	that	PRON
crl-16479	101	15	had	have	AUX
crl-16479	101	16	been	be	AUX
crl-16479	101	17	used	use	VERB
crl-16479	101	18	to	to	PART
crl-16479	101	19	measure	measure	VERB
crl-16479	101	20	question	question	NOUN
crl-16479	101	21	complexity	complexity	NOUN
crl-16479	101	22	.	.	PUNCT
crl-16479	102	1	we	we	PRON
crl-16479	102	2	selected	select	VERB
crl-16479	102	3	the	the	DET
crl-16479	102	4	read	read	NOUN
crl-16479	102	5	scale	scale	NOUN
crl-16479	102	6	because	because	SCONJ
crl-16479	102	7	it	it	PRON
crl-16479	102	8	was	be	AUX
crl-16479	102	9	used	use	VERB
crl-16479	102	10	as	as	ADP
crl-16479	102	11	a	a	DET
crl-16479	102	12	tool	tool	NOUN
crl-16479	102	13	for	for	ADP
crl-16479	102	14	analysis	analysis	NOUN
crl-16479	102	15	in	in	ADP
crl-16479	102	16	the	the	DET
crl-16479	102	17	largest	large	ADJ
crl-16479	102	18	and	and	CCONJ
crl-16479	102	19	most	most	ADV
crl-16479	102	20	recent	recent	ADJ
crl-16479	102	21	studies	study	NOUN
crl-16479	102	22	we	we	PRON
crl-16479	102	23	reviewed	review	VERB
crl-16479	102	24	,	,	PUNCT
crl-16479	102	25	improving	improve	VERB
crl-16479	102	26	our	our	PRON
crl-16479	102	27	ability	ability	NOUN
crl-16479	102	28	to	to	PART
crl-16479	102	29	compare	compare	VERB
crl-16479	102	30	and	and	CCONJ
crl-16479	102	31	generalize	generalize	VERB
crl-16479	102	32	results.26	results.26	ADJ
crl-16479	102	33	two	two	NUM
crl-16479	102	34	independent	independent	ADJ
crl-16479	102	35	evaluators	evaluator	NOUN
crl-16479	102	36	coded	code	VERB
crl-16479	102	37	the	the	DET
crl-16479	102	38	questions	question	NOUN
crl-16479	102	39	based	base	VERB
crl-16479	102	40	on	on	ADP
crl-16479	102	41	the	the	DET
crl-16479	102	42	six	six	NUM
crl-16479	102	43	levels	level	NOUN
crl-16479	102	44	of	of	ADP
crl-16479	102	45	question	question	NOUN
crl-16479	102	46	difficulty	difficulty	NOUN
crl-16479	102	47	described	describe	VERB
crl-16479	102	48	in	in	ADP
crl-16479	102	49	the	the	DET
crl-16479	102	50	read	read	NOUN
crl-16479	102	51	scale	scale	NOUN
crl-16479	102	52	.	.	PUNCT
crl-16479	103	1	to	to	PART
crl-16479	103	2	calibrate	calibrate	VERB
crl-16479	103	3	the	the	DET
crl-16479	103	4	coding	code	VERB
crl-16479	103	5	and	and	CCONJ
crl-16479	103	6	reduce	reduce	VERB
crl-16479	103	7	variability	variability	NOUN
crl-16479	103	8	between	between	ADP
crl-16479	103	9	the	the	DET
crl-16479	103	10	evaluators	evaluator	NOUN
crl-16479	103	11	,	,	PUNCT
crl-16479	103	12	the	the	DET
crl-16479	103	13	evaluators	evaluator	NOUN
crl-16479	103	14	independently	independently	ADV
crl-16479	103	15	coded	code	VERB
crl-16479	103	16	questions	question	NOUN
crl-16479	103	17	for	for	ADP
crl-16479	103	18	the	the	DET
crl-16479	103	19	first	first	ADJ
crl-16479	103	20	week	week	NOUN
crl-16479	103	21	selected	select	VERB
crl-16479	103	22	for	for	ADP
crl-16479	103	23	the	the	DET
crl-16479	103	24	study	study	NOUN
crl-16479	103	25	.	.	PUNCT
crl-16479	104	1	results	result	NOUN
crl-16479	104	2	were	be	AUX
crl-16479	104	3	compared	compare	VERB
crl-16479	104	4	and	and	CCONJ
crl-16479	104	5	showed	show	VERB
crl-16479	104	6	less	less	ADJ
crl-16479	104	7	than	than	ADP
crl-16479	104	8	3	3	NUM
crl-16479	104	9	percent	percent	NOUN
crl-16479	104	10	disagreement	disagreement	NOUN
crl-16479	104	11	in	in	ADP
crl-16479	104	12	coding	coding	NOUN
crl-16479	104	13	.	.	PUNCT
crl-16479	105	1	for	for	ADP
crl-16479	105	2	each	each	PRON
crl-16479	105	3	of	of	ADP
crl-16479	105	4	these	these	DET
crl-16479	105	5	cases	case	NOUN
crl-16479	105	6	,	,	PUNCT
crl-16479	105	7	the	the	DET
crl-16479	105	8	question	question	NOUN
crl-16479	105	9	was	be	AUX
crl-16479	105	10	discussed	discuss	VERB
crl-16479	105	11	;	;	PUNCT
crl-16479	105	12	and	and	CCONJ
crl-16479	105	13	,	,	PUNCT
crl-16479	105	14	in	in	ADP
crl-16479	105	15	all	all	DET
crl-16479	105	16	cases	case	NOUN
crl-16479	105	17	,	,	PUNCT
crl-16479	105	18	the	the	DET
crl-16479	105	19	evaluators	evaluator	NOUN
crl-16479	105	20	came	come	VERB
crl-16479	105	21	to	to	PART
crl-16479	105	22	agreement	agreement	NOUN
crl-16479	105	23	.	.	PUNCT
crl-16479	106	1	the	the	DET
crl-16479	106	2	remaining	remain	VERB
crl-16479	106	3	questions	question	NOUN
crl-16479	106	4	were	be	AUX
crl-16479	106	5	coded	code	VERB
crl-16479	106	6	independently	independently	ADV
crl-16479	106	7	.	.	PUNCT
crl-16479	107	1	all	all	PRON
crl-16479	107	2	chat	chat	VERB
crl-16479	107	3	questions	question	NOUN
crl-16479	107	4	from	from	ADP
crl-16479	107	5	six	six	NUM
crl-16479	107	6	one	one	NUM
crl-16479	107	7	-	-	PUNCT
crl-16479	107	8	week	week	NOUN
crl-16479	107	9	periods	period	NOUN
crl-16479	107	10	during	during	ADP
crl-16479	107	11	the	the	DET
crl-16479	107	12	fall	fall	NOUN
crl-16479	107	13	2013	2013	NUM
crl-16479	107	14	and	and	CCONJ
crl-16479	107	15	spring	spring	NOUN
crl-16479	107	16	2014	2014	NUM
crl-16479	107	17	semesters	semester	NOUN
crl-16479	107	18	were	be	AUX
crl-16479	107	19	included	include	VERB
crl-16479	107	20	in	in	ADP
crl-16479	107	21	the	the	DET
crl-16479	107	22	analysis	analysis	NOUN
crl-16479	107	23	.	.	PUNCT
crl-16479	108	1	one	one	NUM
crl-16479	108	2	week	week	NOUN
crl-16479	108	3	per	per	ADP
crl-16479	108	4	month	month	NOUN
crl-16479	108	5	was	be	AUX
crl-16479	108	6	selected	select	VERB
crl-16479	108	7	in	in	ADP
crl-16479	108	8	september	september	PROPN
crl-16479	108	9	,	,	PUNCT
crl-16479	108	10	october	october	PROPN
crl-16479	108	11	,	,	PUNCT
crl-16479	108	12	november	november	PROPN
crl-16479	108	13	,	,	PUNCT
crl-16479	108	14	february	february	PROPN
crl-16479	108	15	,	,	PUNCT
crl-16479	108	16	march	march	PROPN
crl-16479	108	17	,	,	PUNCT
crl-16479	108	18	and	and	CCONJ
crl-16479	108	19	april	april	PROPN
crl-16479	108	20	to	to	PART
crl-16479	108	21	provide	provide	VERB
crl-16479	108	22	a	a	DET
crl-16479	108	23	representative	representative	ADJ
crl-16479	108	24	sample	sample	NOUN
crl-16479	108	25	.	.	PUNCT
crl-16479	109	1	in	in	ADP
crl-16479	109	2	addition	addition	NOUN
crl-16479	109	3	,	,	PUNCT
crl-16479	109	4	all	all	DET
crl-16479	109	5	questions	question	NOUN
crl-16479	109	6	from	from	ADP
crl-16479	109	7	the	the	DET
crl-16479	109	8	reference	reference	NOUN
crl-16479	109	9	desks	desk	NOUN
crl-16479	109	10	for	for	ADP
crl-16479	109	11	three	three	NUM
crl-16479	109	12	of	of	ADP
crl-16479	109	13	these	these	DET
crl-16479	109	14	same	same	ADJ
crl-16479	109	15	weeks	week	NOUN
crl-16479	109	16	were	be	AUX
crl-16479	109	17	analyzed	analyze	VERB
crl-16479	109	18	.	.	PUNCT
crl-16479	110	1	as	as	ADP
crl-16479	110	2	a	a	DET
crl-16479	110	3	matter	matter	NOUN
crl-16479	110	4	of	of	ADP
crl-16479	110	5	regular	regular	ADJ
crl-16479	110	6	library	library	NOUN
crl-16479	110	7	practice	practice	NOUN
crl-16479	110	8	,	,	PUNCT
crl-16479	110	9	desk	desk	NOUN
crl-16479	110	10	questions	question	NOUN
crl-16479	110	11	were	be	AUX
crl-16479	110	12	entered	enter	VERB
crl-16479	110	13	by	by	ADP
crl-16479	110	14	staff	staff	NOUN
crl-16479	110	15	using	use	VERB
crl-16479	110	16	springshare	springshare	NOUN
crl-16479	110	17	libanswers	libanswer	NOUN
crl-16479	110	18	.	.	PUNCT
crl-16479	111	1	results	result	NOUN
crl-16479	111	2	and	and	CCONJ
crl-16479	111	3	discussion	discussion	NOUN
crl-16479	111	4	the	the	DET
crl-16479	111	5	results	result	NOUN
crl-16479	111	6	for	for	ADP
crl-16479	111	7	each	each	PRON
crl-16479	111	8	of	of	ADP
crl-16479	111	9	the	the	DET
crl-16479	111	10	three	three	NUM
crl-16479	111	11	research	research	NOUN
crl-16479	111	12	questions	question	NOUN
crl-16479	111	13	are	be	AUX
crl-16479	111	14	presented	present	VERB
crl-16479	111	15	and	and	CCONJ
crl-16479	111	16	discussed	discuss	VERB
crl-16479	111	17	in	in	ADP
crl-16479	111	18	this	this	DET
crl-16479	111	19	section	section	NOUN
crl-16479	111	20	.	.	PUNCT
crl-16479	112	1	research	research	NOUN
crl-16479	112	2	question	question	NOUN
crl-16479	112	3	1	1	NUM
crl-16479	112	4	:	:	PUNCT
crl-16479	112	5	has	have	VERB
crl-16479	112	6	the	the	DET
crl-16479	112	7	complexity	complexity	NOUN
crl-16479	112	8	of	of	ADP
crl-16479	112	9	questions	question	NOUN
crl-16479	112	10	received	receive	VERB
crl-16479	112	11	at	at	ADP
crl-16479	112	12	service	service	NOUN
crl-16479	112	13	points	point	NOUN
crl-16479	112	14	changed	change	VERB
crl-16479	112	15	over	over	ADP
crl-16479	112	16	time	time	NOUN
crl-16479	112	17	?	?	PUNCT
crl-16479	113	1	the	the	DET
crl-16479	113	2	analysis	analysis	NOUN
crl-16479	113	3	of	of	ADP
crl-16479	113	4	the	the	DET
crl-16479	113	5	results	result	NOUN
crl-16479	113	6	for	for	ADP
crl-16479	113	7	research	research	NOUN
crl-16479	113	8	question	question	NOUN
crl-16479	113	9	1	1	NUM
crl-16479	113	10	demonstrated	demonstrate	VERB
crl-16479	113	11	that	that	SCONJ
crl-16479	113	12	the	the	DET
crl-16479	113	13	complexity	complexity	NOUN
crl-16479	113	14	of	of	ADP
crl-16479	113	15	questions	question	NOUN
crl-16479	113	16	had	have	AUX
crl-16479	113	17	changed	change	VERB
crl-16479	113	18	over	over	ADP
crl-16479	113	19	time	time	NOUN
crl-16479	113	20	.	.	PUNCT
crl-16479	114	1	figures	figure	NOUN
crl-16479	114	2	1	1	NUM
crl-16479	114	3	and	and	CCONJ
crl-16479	114	4	2	2	NUM
crl-16479	114	5	provide	provide	VERB
crl-16479	114	6	a	a	DET
crl-16479	114	7	summary	summary	NOUN
crl-16479	114	8	of	of	ADP
crl-16479	114	9	the	the	DET
crl-16479	114	10	studies	study	NOUN
crl-16479	114	11	reviewed	review	VERB
crl-16479	114	12	.	.	PUNCT
crl-16479	115	1	the	the	DET
crl-16479	115	2	results	result	NOUN
crl-16479	115	3	are	be	AUX
crl-16479	115	4	reported	report	VERB
crl-16479	115	5	as	as	ADP
crl-16479	115	6	percentages	percentage	NOUN
crl-16479	115	7	so	so	SCONJ
crl-16479	115	8	they	they	PRON
crl-16479	115	9	can	can	AUX
crl-16479	115	10	be	be	AUX
crl-16479	115	11	easily	easily	ADV
crl-16479	115	12	compared	compare	VERB
crl-16479	115	13	,	,	PUNCT
crl-16479	115	14	and	and	CCONJ
crl-16479	115	15	they	they	PRON
crl-16479	115	16	are	be	AUX
crl-16479	115	17	listed	list	VERB
crl-16479	115	18	chronologically	chronologically	ADV
crl-16479	115	19	by	by	ADP
crl-16479	115	20	the	the	DET
crl-16479	115	21	date	date	NOUN
crl-16479	115	22	of	of	ADP
crl-16479	115	23	publication	publication	NOUN
crl-16479	115	24	.	.	PUNCT
crl-16479	116	1	the	the	DET
crl-16479	116	2	number	number	NOUN
crl-16479	116	3	of	of	ADP
crl-16479	116	4	questions	question	NOUN
crl-16479	116	5	analyzed	analyze	VERB
crl-16479	116	6	and	and	CCONJ
crl-16479	116	7	the	the	DET
crl-16479	116	8	year	year	NOUN
crl-16479	116	9	of	of	ADP
crl-16479	116	10	publication	publication	NOUN
crl-16479	116	11	are	be	AUX
crl-16479	116	12	included	include	VERB
crl-16479	116	13	in	in	ADP
crl-16479	116	14	the	the	DET
crl-16479	116	15	chart	chart	PROPN
crl-16479	116	16	title	title	NOUN
crl-16479	116	17	.	.	PUNCT
crl-16479	117	1	figure	figure	VERB
crl-16479	117	2	1	1	NUM
crl-16479	117	3	shows	show	VERB
crl-16479	117	4	a	a	DET
crl-16479	117	5	comparison	comparison	NOUN
crl-16479	117	6	of	of	ADP
crl-16479	117	7	the	the	DET
crl-16479	117	8	types	type	NOUN
crl-16479	117	9	of	of	ADP
crl-16479	117	10	questions	question	NOUN
crl-16479	117	11	received	receive	VERB
crl-16479	117	12	at	at	ADP
crl-16479	117	13	the	the	DET
crl-16479	117	14	reference	reference	NOUN
crl-16479	117	15	desk	desk	NOUN
crl-16479	117	16	.	.	PUNCT
crl-16479	118	1	the	the	DET
crl-16479	118	2	frequently	frequently	ADV
crl-16479	118	3	cited	cite	VERB
crl-16479	118	4	study	study	NOUN
crl-16479	118	5	conducted	conduct	VERB
crl-16479	118	6	by	by	ADP
crl-16479	118	7	saint	saint	PROPN
crl-16479	118	8	clair	clair	PROPN
crl-16479	118	9	et	et	PROPN
crl-16479	118	10	al	al	PROPN
crl-16479	118	11	.	.	PROPN
crl-16479	118	12	stands	stand	VERB
crl-16479	118	13	as	as	ADP
crl-16479	118	14	an	an	DET
crl-16479	118	15	outlier	outlier	NOUN
crl-16479	118	16	in	in	ADP
crl-16479	118	17	the	the	DET
crl-16479	118	18	results	result	NOUN
crl-16479	118	19	,	,	PUNCT
crl-16479	118	20	reporting	report	VERB
crl-16479	118	21	that	that	SCONJ
crl-16479	118	22	62	62	NUM
crl-16479	118	23	percent	percent	NOUN
crl-16479	118	24	of	of	ADP
crl-16479	118	25	the	the	DET
crl-16479	118	26	questions	question	NOUN
crl-16479	118	27	asked	ask	VERB
crl-16479	118	28	at	at	ADP
crl-16479	118	29	the	the	DET
crl-16479	118	30	desk	desk	NOUN
crl-16479	118	31	could	could	AUX
crl-16479	118	32	be	be	AUX
crl-16479	118	33	addressed	address	VERB
crl-16479	118	34	by	by	ADP
crl-16479	118	35	nonprofessional	nonprofessional	ADJ
crl-16479	118	36	staff	staff	NOUN
crl-16479	118	37	,	,	PUNCT
crl-16479	118	38	38	38	NUM
crl-16479	118	39	percent	percent	NOUN
crl-16479	118	40	of	of	ADP
crl-16479	118	41	the	the	DET
crl-16479	118	42	questions	question	NOUN
crl-16479	118	43	could	could	AUX
crl-16479	118	44	be	be	AUX
crl-16479	118	45	answered	answer	VERB
crl-16479	118	46	by	by	ADP
crl-16479	118	47	a	a	DET
crl-16479	118	48	well	well	ADV
crl-16479	118	49	-	-	PUNCT
crl-16479	118	50	trained	train	VERB
crl-16479	118	51	paraprofessional	paraprofessional	ADJ
crl-16479	118	52	,	,	PUNCT
crl-16479	118	53	and	and	CCONJ
crl-16479	118	54	only	only	ADV
crl-16479	118	55	6	6	NUM
crl-16479	118	56	percent	percent	NOUN
crl-16479	118	57	required	require	VERB
crl-16479	118	58	librarian	librarian	ADJ
crl-16479	118	59	-	-	PUNCT
crl-16479	118	60	level	level	NOUN
crl-16479	118	61	expertise.27	expertise.27	NOUN
crl-16479	118	62	this	this	DET
crl-16479	118	63	study	study	NOUN
crl-16479	118	64	was	be	AUX
crl-16479	118	65	conducted	conduct	VERB
crl-16479	118	66	before	before	ADP
crl-16479	118	67	reference	reference	NOUN
crl-16479	118	68	tools	tool	NOUN
crl-16479	118	69	and	and	CCONJ
crl-16479	118	70	resources	resource	NOUN
crl-16479	118	71	moved	move	VERB
crl-16479	118	72	online	online	ADV
crl-16479	118	73	,	,	PUNCT
crl-16479	118	74	when	when	SCONJ
crl-16479	118	75	the	the	DET
crl-16479	118	76	librarian	librarian	NOUN
crl-16479	118	77	was	be	AUX
crl-16479	118	78	an	an	DET
crl-16479	118	79	essential	essential	ADJ
crl-16479	118	80	part	part	NOUN
crl-16479	118	81	of	of	ADP
crl-16479	118	82	the	the	DET
crl-16479	118	83	library	library	NOUN
crl-16479	118	84	research	research	NOUN
crl-16479	118	85	process	process	NOUN
crl-16479	118	86	.	.	PUNCT
crl-16479	119	1	during	during	ADP
crl-16479	119	2	this	this	DET
crl-16479	119	3	time	time	NOUN
crl-16479	119	4	,	,	PUNCT
crl-16479	119	5	the	the	DET
crl-16479	119	6	frequency	frequency	NOUN
crl-16479	119	7	of	of	ADP
crl-16479	119	8	simple	simple	ADJ
crl-16479	119	9	questions	question	NOUN
crl-16479	119	10	was	be	AUX
crl-16479	119	11	lower	low	ADJ
crl-16479	119	12	;	;	PUNCT
crl-16479	119	13	but	but	CCONJ
crl-16479	119	14	the	the	DET
crl-16479	119	15	frequency	frequency	NOUN
crl-16479	119	16	of	of	ADP
crl-16479	119	17	generalist	generalist	PROPN
crl-16479	119	18	questions	question	NOUN
crl-16479	119	19	,	,	PUNCT
crl-16479	119	20	those	those	DET
crl-16479	119	21	deceptively	deceptively	ADV
crl-16479	119	22	simple	simple	ADJ
crl-16479	119	23	questions	question	NOUN
crl-16479	119	24	posing	pose	VERB
crl-16479	119	25	the	the	DET
crl-16479	119	26	biggest	big	ADJ
crl-16479	119	27	problems	problem	NOUN
crl-16479	119	28	for	for	ADP
crl-16479	119	29	nonprofessional	nonprofessional	ADJ
crl-16479	119	30	staff	staff	NOUN
crl-16479	119	31	,	,	PUNCT
crl-16479	119	32	represented	represent	VERB
crl-16479	119	33	32	32	NUM
crl-16479	119	34	percent	percent	NOUN
crl-16479	119	35	of	of	ADP
crl-16479	119	36	the	the	DET
crl-16479	119	37	questions	question	NOUN
crl-16479	119	38	received	receive	VERB
crl-16479	119	39	at	at	ADP
crl-16479	119	40	the	the	DET
crl-16479	119	41	desk	desk	NOUN
crl-16479	119	42	.	.	PUNCT
crl-16479	120	1	the	the	DET
crl-16479	120	2	remaining	remain	VERB
crl-16479	120	3	results	result	NOUN
crl-16479	120	4	from	from	ADP
crl-16479	120	5	studies	study	NOUN
crl-16479	120	6	published	publish	VERB
crl-16479	120	7	after	after	ADP
crl-16479	120	8	2001	2001	NUM
crl-16479	120	9	,	,	PUNCT
crl-16479	120	10	when	when	SCONJ
crl-16479	120	11	library	library	NOUN
crl-16479	120	12	information	information	NOUN
crl-16479	120	13	tools	tool	NOUN
crl-16479	120	14	including	include	VERB
crl-16479	120	15	the	the	DET
crl-16479	120	16	catalog	catalog	NOUN
crl-16479	120	17	,	,	PUNCT
crl-16479	120	18	databases	database	NOUN
crl-16479	120	19	,	,	PUNCT
crl-16479	120	20	and	and	CCONJ
crl-16479	120	21	most	most	ADV
crl-16479	120	22	scholarly	scholarly	ADJ
crl-16479	120	23	journals	journal	NOUN
crl-16479	120	24	had	have	AUX
crl-16479	120	25	moved	move	VERB
crl-16479	120	26	online	online	ADV
crl-16479	120	27	,	,	PUNCT
crl-16479	120	28	show	show	VERB
crl-16479	120	29	similar	similar	ADJ
crl-16479	120	30	patterns	pattern	NOUN
crl-16479	120	31	of	of	ADP
crl-16479	120	32	question	question	NOUN
crl-16479	120	33	difficulty	difficulty	NOUN
crl-16479	120	34	,	,	PUNCT
crl-16479	120	35	with	with	ADP
crl-16479	120	36	simple	simple	ADJ
crl-16479	120	37	questions	question	NOUN
crl-16479	120	38	comprising	comprise	VERB
crl-16479	120	39	between	between	ADP
crl-16479	120	40	74	74	NUM
crl-16479	120	41	and	and	CCONJ
crl-16479	120	42	90	90	NUM
crl-16479	120	43	percent	percent	NOUN
crl-16479	120	44	of	of	ADP
crl-16479	120	45	all	all	DET
crl-16479	120	46	questions	question	NOUN
crl-16479	120	47	received	receive	VERB
crl-16479	120	48	.	.	PUNCT
crl-16479	121	1	although	although	SCONJ
crl-16479	121	2	studies	study	NOUN
crl-16479	121	3	that	that	PRON
crl-16479	121	4	employ	employ	VERB
crl-16479	121	5	the	the	DET
crl-16479	121	6	warner	warner	PROPN
crl-16479	121	7	classification	classification	NOUN
crl-16479	121	8	method	method	NOUN
crl-16479	121	9	show	show	VERB
crl-16479	121	10	slightly	slightly	ADV
crl-16479	121	11	higher	high	ADJ
crl-16479	121	12	rates	rate	NOUN
crl-16479	121	13	of	of	ADP
crl-16479	121	14	simple	simple	ADJ
crl-16479	121	15	questions	question	NOUN
crl-16479	121	16	,	,	PUNCT
crl-16479	121	17	the	the	DET
crl-16479	121	18	differences	difference	NOUN
crl-16479	121	19	would	would	AUX
crl-16479	121	20	not	not	PART
crl-16479	121	21	be	be	AUX
crl-16479	121	22	likely	likely	ADJ
crl-16479	121	23	to	to	PART
crl-16479	121	24	have	have	VERB
crl-16479	121	25	an	an	DET
crl-16479	121	26	operational	operational	ADJ
crl-16479	121	27	impact	impact	NOUN
crl-16479	121	28	.	.	PUNCT
crl-16479	122	1	a	a	DET
crl-16479	122	2	small	small	ADJ
crl-16479	122	3	number	number	NOUN
crl-16479	122	4	of	of	ADP
crl-16479	122	5	questions	question	NOUN
crl-16479	122	6	with	with	ADP
crl-16479	122	7	implications	implication	NOUN
crl-16479	122	8	for	for	ADP
crl-16479	122	9	practice	practice	NOUN
crl-16479	122	10	965	965	NUM
crl-16479	122	11	percentages	percentage	NOUN
crl-16479	122	12	ranging	range	VERB
crl-16479	122	13	from	from	ADP
crl-16479	122	14	12	12	NUM
crl-16479	122	15	to	to	PART
crl-16479	122	16	16	16	NUM
crl-16479	122	17	percent	percent	NOUN
crl-16479	122	18	required	require	VERB
crl-16479	122	19	a	a	DET
crl-16479	122	20	generalist	generalist	NOUN
crl-16479	122	21	,	,	PUNCT
crl-16479	122	22	and	and	CCONJ
crl-16479	122	23	an	an	DET
crl-16479	122	24	even	even	ADV
crl-16479	122	25	smaller	small	ADJ
crl-16479	122	26	number	number	NOUN
crl-16479	122	27	,	,	PUNCT
crl-16479	122	28	ranging	range	VERB
crl-16479	122	29	from	from	ADP
crl-16479	122	30	0	0	NUM
crl-16479	122	31	to	to	PART
crl-16479	122	32	11	11	NUM
crl-16479	122	33	percent	percent	NOUN
crl-16479	122	34	,	,	PUNCT
crl-16479	122	35	required	require	VERB
crl-16479	122	36	the	the	DET
crl-16479	122	37	expertise	expertise	NOUN
crl-16479	122	38	of	of	ADP
crl-16479	122	39	a	a	DET
crl-16479	122	40	librarian	librarian	NOUN
crl-16479	122	41	.	.	PUNCT
crl-16479	123	1	to	to	PART
crl-16479	123	2	appropriately	appropriately	ADV
crl-16479	123	3	staff	staff	VERB
crl-16479	123	4	desks	desk	NOUN
crl-16479	123	5	for	for	ADP
crl-16479	123	6	this	this	DET
crl-16479	123	7	new	new	ADJ
crl-16479	123	8	less	less	ADV
crl-16479	123	9	complex	complex	ADJ
crl-16479	123	10	mix	mix	NOUN
crl-16479	123	11	of	of	ADP
crl-16479	123	12	questions	question	NOUN
crl-16479	123	13	,	,	PUNCT
crl-16479	123	14	academic	academic	ADJ
crl-16479	123	15	libraries	library	NOUN
crl-16479	123	16	developed	develop	VERB
crl-16479	123	17	differentiated	differentiated	ADJ
crl-16479	123	18	service	service	NOUN
crl-16479	123	19	models	model	NOUN
crl-16479	123	20	where	where	SCONJ
crl-16479	123	21	various	various	ADJ
crl-16479	123	22	services	service	NOUN
crl-16479	123	23	such	such	ADJ
crl-16479	123	24	as	as	ADP
crl-16479	123	25	multimedia	multimedia	NOUN
crl-16479	123	26	and	and	CCONJ
crl-16479	123	27	government	government	NOUN
crl-16479	123	28	document	document	NOUN
crl-16479	123	29	support	support	NOUN
crl-16479	123	30	would	would	AUX
crl-16479	123	31	only	only	ADV
crl-16479	123	32	be	be	AUX
crl-16479	123	33	offered	offer	VERB
crl-16479	123	34	at	at	ADP
crl-16479	123	35	service	service	NOUN
crl-16479	123	36	points	point	NOUN
crl-16479	123	37	where	where	SCONJ
crl-16479	123	38	nonprofessional	nonprofessional	ADJ
crl-16479	123	39	staff	staff	NOUN
crl-16479	123	40	had	have	AUX
crl-16479	123	41	been	be	AUX
crl-16479	123	42	appropriately	appropriately	ADV
crl-16479	123	43	trained	train	VERB
crl-16479	123	44	to	to	PART
crl-16479	123	45	handle	handle	VERB
crl-16479	123	46	the	the	DET
crl-16479	123	47	narrow	narrow	ADJ
crl-16479	123	48	range	range	NOUN
crl-16479	123	49	of	of	ADP
crl-16479	123	50	questions	question	NOUN
crl-16479	123	51	associated	associate	VERB
crl-16479	123	52	with	with	ADP
crl-16479	123	53	the	the	DET
crl-16479	123	54	service.28	service.28	NOUN
crl-16479	123	55	the	the	DET
crl-16479	123	56	gradual	gradual	ADJ
crl-16479	123	57	removal	removal	NOUN
crl-16479	123	58	of	of	ADP
crl-16479	123	59	librarians	librarian	NOUN
crl-16479	123	60	from	from	ADP
crl-16479	123	61	ancillary	ancillary	ADJ
crl-16479	123	62	service	service	NOUN
crl-16479	123	63	desks	desk	NOUN
crl-16479	123	64	paved	pave	VERB
crl-16479	123	65	the	the	DET
crl-16479	123	66	way	way	NOUN
crl-16479	123	67	for	for	ADP
crl-16479	123	68	the	the	DET
crl-16479	123	69	tiered	tiere	VERB
crl-16479	123	70	reference	reference	NOUN
crl-16479	123	71	model	model	NOUN
crl-16479	123	72	,	,	PUNCT
crl-16479	123	73	where	where	SCONJ
crl-16479	123	74	librarians	librarian	NOUN
crl-16479	123	75	at	at	ADP
crl-16479	123	76	the	the	DET
crl-16479	123	77	reference	reference	NOUN
crl-16479	123	78	desk	desk	NOUN
crl-16479	123	79	were	be	AUX
crl-16479	123	80	replaced	replace	VERB
crl-16479	123	81	by	by	ADP
crl-16479	123	82	nonprofessionals	nonprofessional	NOUN
crl-16479	123	83	who	who	PRON
crl-16479	123	84	answered	answer	VERB
crl-16479	123	85	basic	basic	ADJ
crl-16479	123	86	directional	directional	ADJ
crl-16479	123	87	and	and	CCONJ
crl-16479	123	88	reference	reference	NOUN
crl-16479	123	89	questions	question	NOUN
crl-16479	123	90	and	and	CCONJ
crl-16479	123	91	referred	refer	VERB
crl-16479	123	92	the	the	DET
crl-16479	123	93	difficult	difficult	ADJ
crl-16479	123	94	questions	question	NOUN
crl-16479	123	95	to	to	ADP
crl-16479	123	96	a	a	DET
crl-16479	123	97	librarian.29	librarian.29	NOUN
crl-16479	123	98	removing	remove	VERB
crl-16479	123	99	the	the	DET
crl-16479	123	100	librarian	librarian	NOUN
crl-16479	123	101	from	from	ADP
crl-16479	123	102	the	the	DET
crl-16479	123	103	desk	desk	NOUN
crl-16479	123	104	was	be	AUX
crl-16479	123	105	a	a	DET
crl-16479	123	106	difficult	difficult	ADJ
crl-16479	123	107	decision	decision	NOUN
crl-16479	123	108	that	that	PRON
crl-16479	123	109	was	be	AUX
crl-16479	123	110	not	not	PART
crl-16479	123	111	made	make	VERB
crl-16479	123	112	lightly	lightly	ADV
crl-16479	123	113	;	;	PUNCT
crl-16479	123	114	there	there	PRON
crl-16479	123	115	was	be	VERB
crl-16479	123	116	evidence	evidence	NOUN
crl-16479	123	117	that	that	SCONJ
crl-16479	123	118	training	train	VERB
crl-16479	123	119	nonprofessional	nonprofessional	ADJ
crl-16479	123	120	staff	staff	NOUN
crl-16479	123	121	to	to	PART
crl-16479	123	122	appropriately	appropriately	ADV
crl-16479	123	123	refer	refer	VERB
crl-16479	123	124	questions	question	NOUN
crl-16479	123	125	was	be	AUX
crl-16479	123	126	problematic.30	problematic.30	NOUN
crl-16479	123	127	however	however	ADV
crl-16479	123	128	,	,	PUNCT
crl-16479	123	129	the	the	DET
crl-16479	123	130	number	number	NOUN
crl-16479	123	131	of	of	ADP
crl-16479	123	132	questions	question	NOUN
crl-16479	123	133	requiring	require	VERB
crl-16479	123	134	the	the	DET
crl-16479	123	135	expertise	expertise	NOUN
crl-16479	123	136	of	of	ADP
crl-16479	123	137	a	a	DET
crl-16479	123	138	librarian	librarian	NOUN
crl-16479	123	139	had	have	AUX
crl-16479	123	140	dropped	drop	VERB
crl-16479	123	141	so	so	ADV
crl-16479	123	142	significantly	significantly	ADV
crl-16479	123	143	that	that	SCONJ
crl-16479	123	144	the	the	DET
crl-16479	123	145	small	small	ADJ
crl-16479	123	146	risk	risk	NOUN
crl-16479	123	147	that	that	SCONJ
crl-16479	123	148	a	a	DET
crl-16479	123	149	question	question	NOUN
crl-16479	123	150	would	would	AUX
crl-16479	123	151	not	not	PART
crl-16479	123	152	be	be	AUX
crl-16479	123	153	appropriately	appropriately	ADV
crl-16479	123	154	answered	answer	VERB
crl-16479	123	155	or	or	CCONJ
crl-16479	123	156	referred	refer	VERB
crl-16479	123	157	could	could	AUX
crl-16479	123	158	not	not	PART
crl-16479	123	159	be	be	AUX
crl-16479	123	160	a	a	DET
crl-16479	123	161	factor	factor	NOUN
crl-16479	123	162	that	that	PRON
crl-16479	123	163	was	be	AUX
crl-16479	123	164	weighted	weight	VERB
crl-16479	123	165	heavily	heavily	ADV
crl-16479	123	166	in	in	ADP
crl-16479	123	167	service	service	NOUN
crl-16479	123	168	decisions	decision	NOUN
crl-16479	123	169	.	.	PUNCT
crl-16479	124	1	31	31	NUM
crl-16479	124	2	there	there	PRON
crl-16479	124	3	was	be	VERB
crl-16479	124	4	never	never	ADV
crl-16479	124	5	a	a	DET
crl-16479	124	6	question	question	NOUN
crl-16479	124	7	that	that	PRON
crl-16479	124	8	help	help	VERB
crl-16479	124	9	at	at	ADP
crl-16479	124	10	the	the	DET
crl-16479	124	11	point	point	NOUN
crl-16479	124	12	of	of	ADP
crl-16479	124	13	need	need	NOUN
crl-16479	124	14	was	be	AUX
crl-16479	124	15	a	a	DET
crl-16479	124	16	valuable	valuable	ADJ
crl-16479	124	17	part	part	NOUN
crl-16479	124	18	of	of	ADP
crl-16479	124	19	the	the	DET
crl-16479	124	20	educational	educational	ADJ
crl-16479	124	21	process	process	NOUN
crl-16479	124	22	,	,	PUNCT
crl-16479	124	23	but	but	CCONJ
crl-16479	124	24	students	student	NOUN
crl-16479	124	25	were	be	AUX
crl-16479	124	26	not	not	PART
crl-16479	124	27	asking	ask	VERB
crl-16479	124	28	as	as	ADP
crl-16479	124	29	many	many	ADJ
crl-16479	124	30	difficult	difficult	ADJ
crl-16479	124	31	questions	question	NOUN
crl-16479	124	32	,	,	PUNCT
crl-16479	124	33	and	and	CCONJ
crl-16479	124	34	the	the	DET
crl-16479	124	35	librarians	librarian	NOUN
crl-16479	124	36	’	’	PART
crl-16479	124	37	time	time	NOUN
crl-16479	124	38	could	could	AUX
crl-16479	124	39	be	be	AUX
crl-16479	124	40	better	well	ADV
crl-16479	124	41	used	use	VERB
crl-16479	124	42	in	in	ADP
crl-16479	124	43	other	other	ADJ
crl-16479	124	44	areas	area	NOUN
crl-16479	124	45	.	.	PUNCT
crl-16479	125	1	as	as	SCONJ
crl-16479	125	2	the	the	DET
crl-16479	125	3	number	number	NOUN
crl-16479	125	4	of	of	ADP
crl-16479	125	5	questions	question	NOUN
crl-16479	125	6	at	at	ADP
crl-16479	125	7	service	service	NOUN
crl-16479	125	8	desks	desk	NOUN
crl-16479	125	9	declined	decline	VERB
crl-16479	125	10	,	,	PUNCT
crl-16479	125	11	librarians	librarian	NOUN
crl-16479	125	12	added	add	VERB
crl-16479	125	13	chat	chat	ADP
crl-16479	125	14	reference	reference	NOUN
crl-16479	125	15	services	service	NOUN
crl-16479	125	16	and	and	CCONJ
crl-16479	125	17	conducted	conduct	VERB
crl-16479	125	18	studies	study	NOUN
crl-16479	125	19	to	to	PART
crl-16479	125	20	understand	understand	VERB
crl-16479	125	21	the	the	DET
crl-16479	125	22	staffing	staffing	NOUN
crl-16479	125	23	requirements	requirement	NOUN
crl-16479	125	24	for	for	ADP
crl-16479	125	25	these	these	DET
crl-16479	125	26	services.32	services.32	NOUN
crl-16479	125	27	the	the	DET
crl-16479	125	28	results	result	NOUN
crl-16479	125	29	,	,	PUNCT
crl-16479	125	30	shown	show	VERB
crl-16479	125	31	in	in	ADP
crl-16479	125	32	figure	figure	NOUN
crl-16479	125	33	2	2	NUM
crl-16479	125	34	,	,	PUNCT
crl-16479	125	35	indicate	indicate	VERB
crl-16479	125	36	more	more	ADJ
crl-16479	125	37	variation	variation	NOUN
crl-16479	125	38	in	in	ADP
crl-16479	125	39	the	the	DET
crl-16479	125	40	mix	mix	NOUN
crl-16479	125	41	of	of	ADP
crl-16479	125	42	questions	question	NOUN
crl-16479	125	43	between	between	ADP
crl-16479	125	44	studies	study	NOUN
crl-16479	125	45	,	,	PUNCT
crl-16479	125	46	with	with	ADP
crl-16479	125	47	the	the	DET
crl-16479	125	48	largest	large	ADJ
crl-16479	125	49	source	source	NOUN
crl-16479	125	50	of	of	ADP
crl-16479	125	51	variation	variation	NOUN
crl-16479	125	52	being	be	AUX
crl-16479	125	53	the	the	DET
crl-16479	125	54	study	study	NOUN
crl-16479	125	55	conducted	conduct	VERB
crl-16479	125	56	by	by	ADP
crl-16479	125	57	ward	ward	NOUN
crl-16479	125	58	and	and	CCONJ
crl-16479	125	59	phetteplace	phetteplace	NOUN
crl-16479	125	60	that	that	PRON
crl-16479	125	61	found	find	VERB
crl-16479	125	62	higher	high	ADJ
crl-16479	125	63	rates	rate	NOUN
crl-16479	125	64	of	of	ADP
crl-16479	125	65	simple	simple	ADJ
crl-16479	125	66	nonprofessional	nonprofessional	ADJ
crl-16479	125	67	questions	question	NOUN
crl-16479	125	68	than	than	ADP
crl-16479	125	69	other	other	ADJ
crl-16479	125	70	studies.33	studies.33	PROPN
crl-16479	125	71	generalist	generalist	PROPN
crl-16479	125	72	questions	question	NOUN
crl-16479	125	73	ranged	range	VERB
crl-16479	125	74	from	from	ADP
crl-16479	125	75	30	30	NUM
crl-16479	125	76	to	to	PART
crl-16479	125	77	47	47	NUM
crl-16479	125	78	percent	percent	NOUN
crl-16479	125	79	of	of	ADP
crl-16479	125	80	all	all	DET
crl-16479	125	81	questions	question	NOUN
crl-16479	125	82	and	and	CCONJ
crl-16479	125	83	10	10	NUM
crl-16479	125	84	to	to	PART
crl-16479	125	85	23	23	NUM
crl-16479	125	86	percent	percent	NOUN
crl-16479	125	87	of	of	ADP
crl-16479	125	88	the	the	DET
crl-16479	125	89	questions	question	NOUN
crl-16479	125	90	required	require	VERB
crl-16479	125	91	the	the	DET
crl-16479	125	92	expertise	expertise	NOUN
crl-16479	125	93	of	of	ADP
crl-16479	125	94	a	a	DET
crl-16479	125	95	librarian	librarian	NOUN
crl-16479	125	96	.	.	PUNCT
crl-16479	126	1	figure	figure	NOUN
crl-16479	126	2	1	1	NUM
crl-16479	126	3	desk	desk	NOUN
crl-16479	126	4	questions	question	NOUN
crl-16479	126	5	by	by	ADP
crl-16479	126	6	recommended	recommend	VERB
crl-16479	126	7	staffing	staffing	NOUN
crl-16479	126	8	level	level	NOUN
crl-16479	126	9	nonprofessional	nonprofessional	ADJ
crl-16479	126	10	generalist	generalist	NOUN
crl-16479	126	11	librarian	librarian	PROPN
crl-16479	126	12	62	62	NUM
crl-16479	126	13	%	%	NOUN
crl-16479	126	14	32	32	NUM
crl-16479	126	15	%	%	NOUN
crl-16479	126	16	6	6	NUM
crl-16479	126	17	%	%	NOUN
crl-16479	126	18	86	86	NUM
crl-16479	126	19	%	%	NOUN
crl-16479	126	20	12	12	NUM
crl-16479	126	21	%	%	NOUN
crl-16479	126	22	2	2	NUM
crl-16479	126	23	%	%	NOUN
crl-16479	126	24	74	74	NUM
crl-16479	126	25	%	%	NOUN
crl-16479	126	26	15	15	NUM
crl-16479	126	27	%	%	NOUN
crl-16479	126	28	11	11	NUM
crl-16479	126	29	%	%	NOUN
crl-16479	126	30	90	90	NUM
crl-16479	126	31	%	%	NOUN
crl-16479	126	32	10	10	NUM
crl-16479	126	33	%	%	NOUN
crl-16479	126	34	0	0	NUM
crl-16479	126	35	%	%	NOUN
crl-16479	126	36	78	78	NUM
crl-16479	126	37	%	%	NOUN
crl-16479	126	38	15	15	NUM
crl-16479	126	39	%	%	NOUN
crl-16479	126	40	7	7	NUM
crl-16479	126	41	%	%	NOUN
crl-16479	126	42	saint	saint	NOUN
crl-16479	126	43	clair	clair	PROPN
crl-16479	126	44	(	(	PUNCT
crl-16479	126	45	1977	1977	NUM
crl-16479	126	46	)	)	PUNCT
crl-16479	126	47	n=5,588	n=5,588	PROPN
crl-16479	126	48	warner	warner	PROPN
crl-16479	126	49	(	(	PUNCT
crl-16479	126	50	2001	2001	NUM
crl-16479	126	51	)	)	PUNCT
crl-16479	126	52	n=14,080	n=14,080	ADP
crl-16479	126	53	ryan	ryan	NOUN
crl-16479	126	54	(	(	PUNCT
crl-16479	126	55	2008	2008	NUM
crl-16479	126	56	)	)	PUNCT
crl-16479	126	57	n=6,959	n=6,959	VERB
crl-16479	126	58	henry	henry	PROPN
crl-16479	126	59	(	(	PUNCT
crl-16479	126	60	2008	2008	NUM
crl-16479	126	61	)	)	PUNCT
crl-16479	126	62	n=5,572	n=5,572	PROPN
crl-16479	126	63	gerlich	gerlich	PROPN
crl-16479	126	64	(	(	PUNCT
crl-16479	126	65	2010	2010	NUM
crl-16479	126	66	)	)	PUNCT
crl-16479	126	67	3	3	NUM
crl-16479	126	68	-	-	PUNCT
crl-16479	126	69	week	week	NOUN
crl-16479	126	70	n=7,652	n=7,652	PROPN
crl-16479	126	71	gerlich	gerlich	PROPN
crl-16479	126	72	(	(	PUNCT
crl-16479	126	73	2010	2010	NUM
crl-16479	126	74	)	)	PUNCT
crl-16479	126	75	15	15	NUM
crl-16479	126	76	-	-	PUNCT
crl-16479	126	77	week	week	NOUN
crl-16479	126	78	n=12,024	n=12,024	NOUN
crl-16479	126	79	78	78	NUM
crl-16479	126	80	%	%	NOUN
crl-16479	126	81	16	16	NUM
crl-16479	126	82	%	%	NOUN
crl-16479	126	83	6	6	NUM
crl-16479	126	84	%	%	NOUN
crl-16479	126	85	62	62	NUM
crl-16479	126	86	%	%	NOUN
crl-16479	126	87	32	32	NUM
crl-16479	126	88	%	%	NOUN
crl-16479	126	89	6	6	NUM
crl-16479	126	90	%	%	NOUN
crl-16479	126	91	86	86	NUM
crl-16479	126	92	%	%	NOUN
crl-16479	126	93	12	12	NUM
crl-16479	126	94	%	%	NOUN
crl-16479	126	95	2	2	NUM
crl-16479	126	96	%	%	NOUN
crl-16479	126	97	74	74	NUM
crl-16479	126	98	%	%	NOUN
crl-16479	126	99	15	15	NUM
crl-16479	126	100	%	%	NOUN
crl-16479	126	101	11	11	NUM
crl-16479	126	102	%	%	NOUN
crl-16479	126	103	90	90	NUM
crl-16479	126	104	%	%	NOUN
crl-16479	126	105	10	10	NUM
crl-16479	126	106	%	%	NOUN
crl-16479	126	107	0	0	NUM
crl-16479	126	108	%	%	NOUN
crl-16479	126	109	78	78	NUM
crl-16479	126	110	%	%	NOUN
crl-16479	126	111	15	15	NUM
crl-16479	126	112	%	%	NOUN
crl-16479	126	113	7	7	NUM
crl-16479	126	114	%	%	NOUN
crl-16479	126	115	78	78	NUM
crl-16479	126	116	%	%	NOUN
crl-16479	126	117	16	16	NUM
crl-16479	126	118	%	%	NOUN
crl-16479	126	119	6	6	NUM
crl-16479	126	120	%	%	NOUN
crl-16479	126	121	pe	pe	NOUN
crl-16479	126	122	rc	rc	NOUN
crl-16479	126	123	en	en	ADV
crl-16479	126	124	ta	ta	ADP
crl-16479	126	125	ge	ge	PROPN
crl-16479	127	1	o	o	PROPN
crl-16479	127	2	f	f	PROPN
crl-16479	127	3	q	q	PROPN
crl-16479	127	4	ue	ue	PROPN
crl-16479	127	5	st	st	PROPN
crl-16479	127	6	io	io	NOUN
crl-16479	127	7	ns	ns	PROPN
crl-16479	127	8	966	966	NUM
crl-16479	127	9	college	college	NOUN
crl-16479	127	10	&	&	CCONJ
crl-16479	127	11	research	research	PROPN
crl-16479	127	12	libraries	library	NOUN
crl-16479	127	13	november	november	PROPN
crl-16479	127	14	2015	2015	NUM
crl-16479	127	15	although	although	SCONJ
crl-16479	127	16	these	these	DET
crl-16479	127	17	findings	finding	NOUN
crl-16479	127	18	suggest	suggest	VERB
crl-16479	127	19	a	a	DET
crl-16479	127	20	new	new	ADJ
crl-16479	127	21	pattern	pattern	NOUN
crl-16479	127	22	of	of	ADP
crl-16479	127	23	questions	question	NOUN
crl-16479	127	24	with	with	ADP
crl-16479	127	25	chat	chat	NOUN
crl-16479	127	26	reference	reference	NOUN
crl-16479	127	27	,	,	PUNCT
crl-16479	127	28	due	due	ADP
crl-16479	127	29	to	to	ADP
crl-16479	127	30	the	the	DET
crl-16479	127	31	low	low	ADJ
crl-16479	127	32	volume	volume	NOUN
crl-16479	127	33	of	of	ADP
crl-16479	127	34	questions	question	NOUN
crl-16479	127	35	the	the	DET
crl-16479	127	36	findings	finding	NOUN
crl-16479	127	37	did	do	AUX
crl-16479	127	38	not	not	PART
crl-16479	127	39	change	change	VERB
crl-16479	127	40	the	the	DET
crl-16479	127	41	researchers	researcher	NOUN
crl-16479	127	42	’	’	PART
crl-16479	127	43	staffing	staffing	NOUN
crl-16479	127	44	recommendations	recommendation	NOUN
crl-16479	127	45	in	in	ADP
crl-16479	127	46	the	the	DET
crl-16479	127	47	studies	study	NOUN
crl-16479	127	48	we	we	PRON
crl-16479	127	49	reviewed	review	VERB
crl-16479	127	50	.	.	PUNCT
crl-16479	128	1	despite	despite	SCONJ
crl-16479	128	2	the	the	DET
crl-16479	128	3	finding	finding	NOUN
crl-16479	128	4	that	that	SCONJ
crl-16479	128	5	nearly	nearly	ADV
crl-16479	128	6	one	one	NUM
crl-16479	128	7	quarter	quarter	NOUN
crl-16479	128	8	of	of	ADP
crl-16479	128	9	the	the	DET
crl-16479	128	10	questions	question	NOUN
crl-16479	128	11	received	receive	VERB
crl-16479	128	12	in	in	ADP
crl-16479	128	13	the	the	DET
crl-16479	128	14	virtual	virtual	ADJ
crl-16479	128	15	environment	environment	NOUN
crl-16479	128	16	required	require	VERB
crl-16479	128	17	the	the	DET
crl-16479	128	18	expertise	expertise	NOUN
crl-16479	128	19	of	of	ADP
crl-16479	128	20	a	a	DET
crl-16479	128	21	librarian	librarian	NOUN
crl-16479	128	22	(	(	PUNCT
crl-16479	128	23	the	the	DET
crl-16479	128	24	highest	high	ADJ
crl-16479	128	25	percentage	percentage	NOUN
crl-16479	128	26	of	of	ADP
crl-16479	128	27	any	any	DET
crl-16479	128	28	study	study	NOUN
crl-16479	128	29	reviewed	review	VERB
crl-16479	128	30	)	)	PUNCT
crl-16479	128	31	,	,	PUNCT
crl-16479	128	32	bravender	bravender	NOUN
crl-16479	128	33	recommended	recommend	VERB
crl-16479	128	34	that	that	SCONJ
crl-16479	128	35	chat	chat	NOUN
crl-16479	128	36	should	should	AUX
crl-16479	128	37	be	be	AUX
crl-16479	128	38	staffed	staff	VERB
crl-16479	128	39	by	by	ADP
crl-16479	128	40	nonprofessionals	nonprofessional	NOUN
crl-16479	128	41	because	because	SCONJ
crl-16479	128	42	of	of	ADP
crl-16479	128	43	low	low	ADJ
crl-16479	128	44	question	question	NOUN
crl-16479	128	45	volume.34	volume.34	NOUN
crl-16479	128	46	this	this	DET
crl-16479	128	47	point	point	NOUN
crl-16479	128	48	of	of	ADP
crl-16479	128	49	view	view	NOUN
crl-16479	128	50	is	be	AUX
crl-16479	128	51	not	not	PART
crl-16479	128	52	uncommon	uncommon	ADJ
crl-16479	128	53	.	.	PUNCT
crl-16479	129	1	other	other	ADJ
crl-16479	129	2	libraries	library	NOUN
crl-16479	129	3	have	have	AUX
crl-16479	129	4	chosen	choose	VERB
crl-16479	129	5	to	to	PART
crl-16479	129	6	staff	staff	NOUN
crl-16479	129	7	virtual	virtual	ADJ
crl-16479	129	8	reference	reference	NOUN
crl-16479	129	9	with	with	ADP
crl-16479	129	10	nonprofessionals	nonprofessional	NOUN
crl-16479	129	11	or	or	CCONJ
crl-16479	129	12	even	even	ADV
crl-16479	129	13	to	to	PART
crl-16479	129	14	discontinue	discontinue	VERB
crl-16479	129	15	chat	chat	PROPN
crl-16479	129	16	reference	reference	NOUN
crl-16479	129	17	service	service	NOUN
crl-16479	129	18	due	due	ADP
crl-16479	129	19	to	to	ADP
crl-16479	129	20	low	low	ADJ
crl-16479	129	21	use	use	NOUN
crl-16479	129	22	.	.	PUNCT
crl-16479	130	1	in	in	ADP
crl-16479	130	2	a	a	DET
crl-16479	130	3	2006	2006	NUM
crl-16479	130	4	multiple	multiple	ADJ
crl-16479	130	5	-	-	PUNCT
crl-16479	130	6	case	case	NOUN
crl-16479	130	7	study	study	NOUN
crl-16479	130	8	,	,	PUNCT
crl-16479	130	9	radford	radford	PROPN
crl-16479	130	10	and	and	CCONJ
crl-16479	130	11	kern	kern	NOUN
crl-16479	130	12	reported	report	VERB
crl-16479	130	13	on	on	ADP
crl-16479	130	14	the	the	DET
crl-16479	130	15	discontinuance	discontinuance	NOUN
crl-16479	130	16	of	of	ADP
crl-16479	130	17	nine	nine	NUM
crl-16479	130	18	chat	chat	NOUN
crl-16479	130	19	reference	reference	NOUN
crl-16479	130	20	services	service	NOUN
crl-16479	130	21	,	,	PUNCT
crl-16479	130	22	with	with	ADP
crl-16479	130	23	low	low	ADJ
crl-16479	130	24	volume	volume	NOUN
crl-16479	130	25	being	be	AUX
crl-16479	130	26	the	the	DET
crl-16479	130	27	most	most	ADV
crl-16479	130	28	frequent	frequent	ADJ
crl-16479	130	29	reason	reason	NOUN
crl-16479	130	30	for	for	ADP
crl-16479	130	31	discontinuation.35	discontinuation.35	NOUN
crl-16479	130	32	the	the	DET
crl-16479	130	33	exception	exception	NOUN
crl-16479	130	34	to	to	ADP
crl-16479	130	35	the	the	DET
crl-16479	130	36	low	low	ADJ
crl-16479	130	37	-	-	PUNCT
crl-16479	130	38	use	use	NOUN
crl-16479	130	39	finding	finding	NOUN
crl-16479	130	40	came	come	VERB
crl-16479	130	41	from	from	ADP
crl-16479	130	42	ward	ward	NOUN
crl-16479	130	43	and	and	CCONJ
crl-16479	130	44	phetteplace	phetteplace	NOUN
crl-16479	130	45	,	,	PUNCT
crl-16479	130	46	who	who	PRON
crl-16479	130	47	reported	report	VERB
crl-16479	130	48	that	that	SCONJ
crl-16479	130	49	chat	chat	PROPN
crl-16479	130	50	reference	reference	NOUN
crl-16479	130	51	had	have	AUX
crl-16479	130	52	become	become	VERB
crl-16479	130	53	the	the	DET
crl-16479	130	54	dominant	dominant	ADJ
crl-16479	130	55	service	service	NOUN
crl-16479	130	56	point	point	NOUN
crl-16479	130	57	in	in	ADP
crl-16479	130	58	their	their	PRON
crl-16479	130	59	library	library	NOUN
crl-16479	130	60	,	,	PUNCT
crl-16479	130	61	with	with	ADP
crl-16479	130	62	both	both	CCONJ
crl-16479	130	63	a	a	DET
crl-16479	130	64	high	high	ADJ
crl-16479	130	65	volume	volume	NOUN
crl-16479	130	66	of	of	ADP
crl-16479	130	67	questions	question	NOUN
crl-16479	130	68	and	and	CCONJ
crl-16479	130	69	high	high	ADJ
crl-16479	130	70	frequencies	frequency	NOUN
crl-16479	130	71	of	of	ADP
crl-16479	130	72	generalist	generalist	PROPN
crl-16479	130	73	and	and	CCONJ
crl-16479	130	74	librarian	librarian	ADJ
crl-16479	130	75	questions	question	NOUN
crl-16479	130	76	.	.	PUNCT
crl-16479	131	1	as	as	ADP
crl-16479	131	2	a	a	DET
crl-16479	131	3	result	result	NOUN
crl-16479	131	4	,	,	PUNCT
crl-16479	131	5	despite	despite	SCONJ
crl-16479	131	6	having	have	VERB
crl-16479	131	7	the	the	DET
crl-16479	131	8	highest	high	ADJ
crl-16479	131	9	percentage	percentage	NOUN
crl-16479	131	10	of	of	ADP
crl-16479	131	11	nonprofessional	nonprofessional	ADJ
crl-16479	131	12	questions	question	NOUN
crl-16479	131	13	,	,	PUNCT
crl-16479	131	14	their	their	PRON
crl-16479	131	15	library	library	NOUN
crl-16479	131	16	continued	continue	VERB
crl-16479	131	17	to	to	PART
crl-16479	131	18	staff	staff	VERB
crl-16479	131	19	many	many	ADJ
crl-16479	131	20	reference	reference	NOUN
crl-16479	131	21	service	service	NOUN
crl-16479	131	22	points	point	NOUN
crl-16479	131	23	with	with	ADP
crl-16479	131	24	librarians.36	librarians.36	NOUN
crl-16479	131	25	in	in	ADP
crl-16479	131	26	the	the	DET
crl-16479	131	27	studies	study	NOUN
crl-16479	131	28	we	we	PRON
crl-16479	131	29	reviewed	review	VERB
crl-16479	131	30	where	where	SCONJ
crl-16479	131	31	a	a	DET
crl-16479	131	32	recommendation	recommendation	NOUN
crl-16479	131	33	for	for	ADP
crl-16479	131	34	staffing	staffing	NOUN
crl-16479	131	35	was	be	AUX
crl-16479	131	36	made	make	VERB
crl-16479	131	37	,	,	PUNCT
crl-16479	131	38	decisions	decision	NOUN
crl-16479	131	39	were	be	AUX
crl-16479	131	40	based	base	VERB
crl-16479	131	41	on	on	ADP
crl-16479	131	42	the	the	DET
crl-16479	131	43	need	need	NOUN
crl-16479	131	44	to	to	PART
crl-16479	131	45	use	use	VERB
crl-16479	131	46	the	the	DET
crl-16479	131	47	expertise	expertise	NOUN
crl-16479	131	48	of	of	ADP
crl-16479	131	49	librarians	librarian	NOUN
crl-16479	131	50	in	in	ADP
crl-16479	131	51	the	the	DET
crl-16479	131	52	most	most	ADV
crl-16479	131	53	efficient	efficient	ADJ
crl-16479	131	54	and	and	CCONJ
crl-16479	131	55	cost	cost	NOUN
crl-16479	131	56	-	-	PUNCT
crl-16479	131	57	effective	effective	ADJ
crl-16479	131	58	manner	manner	NOUN
crl-16479	131	59	possible	possible	ADJ
crl-16479	131	60	.	.	PUNCT
crl-16479	132	1	it	it	PRON
crl-16479	132	2	was	be	AUX
crl-16479	132	3	clear	clear	ADJ
crl-16479	132	4	that	that	SCONJ
crl-16479	132	5	nonprofessional	nonprofessional	ADJ
crl-16479	132	6	staff	staff	NOUN
crl-16479	132	7	could	could	AUX
crl-16479	132	8	be	be	AUX
crl-16479	132	9	trained	train	VERB
crl-16479	132	10	to	to	PART
crl-16479	132	11	answer	answer	VERB
crl-16479	132	12	questions	question	NOUN
crl-16479	132	13	related	relate	VERB
crl-16479	132	14	to	to	ADP
crl-16479	132	15	search	search	NOUN
crl-16479	132	16	and	and	CCONJ
crl-16479	132	17	library	library	NOUN
crl-16479	132	18	use	use	NOUN
crl-16479	132	19	.	.	PUNCT
crl-16479	133	1	however	however	ADV
crl-16479	133	2	,	,	PUNCT
crl-16479	133	3	there	there	PRON
crl-16479	133	4	was	be	VERB
crl-16479	133	5	evidence	evidence	NOUN
crl-16479	133	6	that	that	SCONJ
crl-16479	133	7	some	some	DET
crl-16479	133	8	reference	reference	NOUN
crl-16479	133	9	questions	question	NOUN
crl-16479	133	10	,	,	PUNCT
crl-16479	133	11	especially	especially	ADV
crl-16479	133	12	those	those	PRON
crl-16479	133	13	posed	pose	VERB
crl-16479	133	14	as	as	ADP
crl-16479	133	15	generalist	generalist	ADJ
crl-16479	133	16	questions	question	NOUN
crl-16479	133	17	but	but	CCONJ
crl-16479	133	18	related	relate	VERB
crl-16479	133	19	to	to	ADP
crl-16479	133	20	developing	develop	VERB
crl-16479	133	21	research	research	NOUN
crl-16479	133	22	topics	topic	NOUN
crl-16479	133	23	,	,	PUNCT
crl-16479	133	24	were	be	AUX
crl-16479	133	25	problematic	problematic	ADJ
crl-16479	133	26	for	for	ADP
crl-16479	133	27	nonprofessional	nonprofessional	ADJ
crl-16479	133	28	staff	staff	NOUN
crl-16479	133	29	.	.	PUNCT
crl-16479	134	1	there	there	PRON
crl-16479	134	2	was	be	VERB
crl-16479	134	3	an	an	DET
crl-16479	134	4	acknowledged	acknowledge	VERB
crl-16479	134	5	risk	risk	NOUN
crl-16479	134	6	that	that	SCONJ
crl-16479	134	7	nonprofessional	nonprofessional	ADJ
crl-16479	134	8	staff	staff	NOUN
crl-16479	134	9	might	might	AUX
crl-16479	134	10	miss	miss	VERB
crl-16479	134	11	more	more	ADV
crl-16479	134	12	complex	complex	ADJ
crl-16479	134	13	questions	question	NOUN
crl-16479	134	14	related	relate	VERB
crl-16479	134	15	to	to	ADP
crl-16479	134	16	the	the	DET
crl-16479	134	17	broader	broad	ADJ
crl-16479	134	18	research	research	NOUN
crl-16479	134	19	context	context	NOUN
crl-16479	134	20	and	and	CCONJ
crl-16479	134	21	might	might	AUX
crl-16479	134	22	also	also	ADV
crl-16479	134	23	miss	miss	VERB
crl-16479	134	24	the	the	DET
crl-16479	134	25	opportunity	opportunity	NOUN
crl-16479	134	26	to	to	PART
crl-16479	134	27	support	support	VERB
crl-16479	134	28	learning	learn	VERB
crl-16479	134	29	at	at	ADP
crl-16479	134	30	a	a	DET
crl-16479	134	31	teachable	teachable	ADJ
crl-16479	134	32	moment	moment	NOUN
crl-16479	134	33	.	.	PUNCT
crl-16479	135	1	however	however	ADV
crl-16479	135	2	,	,	PUNCT
crl-16479	135	3	librarians	librarians	PROPN
crl-16479	135	4	took	take	VERB
crl-16479	135	5	these	these	DET
crl-16479	135	6	risks	risk	NOUN
crl-16479	135	7	because	because	SCONJ
crl-16479	135	8	the	the	DET
crl-16479	135	9	number	number	NOUN
crl-16479	135	10	of	of	ADP
crl-16479	135	11	questions	question	NOUN
crl-16479	135	12	requiring	require	VERB
crl-16479	135	13	specialized	specialized	ADJ
crl-16479	135	14	expertise	expertise	NOUN
crl-16479	135	15	was	be	AUX
crl-16479	135	16	so	so	ADV
crl-16479	135	17	low	low	ADJ
crl-16479	135	18	that	that	SCONJ
crl-16479	135	19	the	the	DET
crl-16479	135	20	cost	cost	NOUN
crl-16479	135	21	of	of	ADP
crl-16479	135	22	correctly	correctly	ADV
crl-16479	135	23	addressing	address	VERB
crl-16479	135	24	the	the	DET
crl-16479	135	25	questions	question	NOUN
crl-16479	135	26	could	could	AUX
crl-16479	135	27	not	not	PART
crl-16479	135	28	be	be	AUX
crl-16479	135	29	justified	justify	VERB
crl-16479	135	30	.	.	PUNCT
crl-16479	136	1	research	research	NOUN
crl-16479	136	2	question	question	NOUN
crl-16479	136	3	2	2	NUM
crl-16479	136	4	:	:	PUNCT
crl-16479	136	5	are	be	AUX
crl-16479	136	6	the	the	DET
crl-16479	136	7	questions	question	NOUN
crl-16479	136	8	received	receive	VERB
crl-16479	136	9	via	via	ADP
crl-16479	136	10	chat	chat	NOUN
crl-16479	136	11	systems	system	NOUN
crl-16479	136	12	more	more	ADV
crl-16479	136	13	complex	complex	ADJ
crl-16479	136	14	than	than	ADP
crl-16479	136	15	those	those	PRON
crl-16479	136	16	received	receive	VERB
crl-16479	136	17	at	at	ADP
crl-16479	136	18	reference	reference	NOUN
crl-16479	136	19	desks	desk	NOUN
crl-16479	136	20	?	?	PUNCT
crl-16479	137	1	by	by	ADP
crl-16479	137	2	differentiating	differentiate	VERB
crl-16479	137	3	between	between	ADP
crl-16479	137	4	questions	question	NOUN
crl-16479	137	5	asked	ask	VERB
crl-16479	137	6	at	at	ADP
crl-16479	137	7	the	the	DET
crl-16479	137	8	reference	reference	NOUN
crl-16479	137	9	desk	desk	NOUN
crl-16479	137	10	and	and	CCONJ
crl-16479	137	11	questions	question	NOUN
crl-16479	137	12	asked	ask	VERB
crl-16479	137	13	via	via	ADP
crl-16479	137	14	chat	chat	NOUN
crl-16479	137	15	,	,	PUNCT
crl-16479	137	16	we	we	PRON
crl-16479	137	17	see	see	VERB
crl-16479	137	18	evidence	evidence	NOUN
crl-16479	137	19	that	that	SCONJ
crl-16479	137	20	users	user	NOUN
crl-16479	137	21	do	do	AUX
crl-16479	137	22	ask	ask	VERB
crl-16479	137	23	more	more	ADV
crl-16479	137	24	complex	complex	ADJ
crl-16479	137	25	questions	question	NOUN
crl-16479	137	26	via	via	ADP
crl-16479	137	27	chat	chat	NOUN
crl-16479	137	28	.	.	PUNCT
crl-16479	138	1	figure	figure	VERB
crl-16479	138	2	2	2	NUM
crl-16479	138	3	chat	chat	VERB
crl-16479	138	4	questions	question	NOUN
crl-16479	138	5	by	by	ADP
crl-16479	138	6	recommended	recommend	VERB
crl-16479	138	7	staffing	staffing	NOUN
crl-16479	138	8	level	level	NOUN
crl-16479	138	9	nonprofessional	nonprofessional	ADJ
crl-16479	138	10	generalist	generalist	NOUN
crl-16479	138	11	librarian	librarian	NOUN
crl-16479	138	12	33	33	NUM
crl-16479	138	13	%	%	NOUN
crl-16479	138	14	45	45	NUM
crl-16479	138	15	%	%	NOUN
crl-16479	138	16	22	22	NUM
crl-16479	138	17	%	%	NOUN
crl-16479	138	18	30	30	NUM
crl-16479	138	19	%	%	NOUN
crl-16479	138	20	47	47	NUM
crl-16479	138	21	%	%	NOUN
crl-16479	138	22	23	23	NUM
crl-16479	138	23	%	%	NOUN
crl-16479	138	24	34	34	NUM
crl-16479	138	25	%	%	NOUN
crl-16479	138	26	43	43	NUM
crl-16479	138	27	%	%	NOUN
crl-16479	138	28	23	23	NUM
crl-16479	138	29	%	%	NOUN
crl-16479	138	30	gerlich	gerlich	NOUN
crl-16479	138	31	(	(	PUNCT
crl-16479	138	32	2010	2010	NUM
crl-16479	138	33	)	)	PUNCT
crl-16479	138	34	3	3	NUM
crl-16479	138	35	-	-	PUNCT
crl-16479	138	36	week	week	NOUN
crl-16479	138	37	n=98	n=98	PROPN
crl-16479	138	38	gerlich	gerlich	NOUN
crl-16479	138	39	(	(	PUNCT
crl-16479	138	40	2010	2010	NUM
crl-16479	138	41	)	)	PUNCT
crl-16479	138	42	15	15	NUM
crl-16479	138	43	-	-	PUNCT
crl-16479	138	44	week	week	NOUN
crl-16479	138	45	n=317	n=317	NOUN
crl-16479	138	46	bravender	bravender	NOUN
crl-16479	138	47	(	(	PUNCT
crl-16479	138	48	2011	2011	NUM
crl-16479	138	49	)	)	PUNCT
crl-16479	138	50	n=1,476	n=1,476	PROPN
crl-16479	138	51	ward	ward	NOUN
crl-16479	138	52	(	(	PUNCT
crl-16479	138	53	2012	2012	NUM
crl-16479	138	54	)	)	PUNCT
crl-16479	138	55	n=3,267	n=3,267	PROPN
crl-16479	138	56	60	60	NUM
crl-16479	138	57	%	%	NOUN
crl-16479	138	58	30	30	NUM
crl-16479	138	59	%	%	NOUN
crl-16479	138	60	10	10	NUM
crl-16479	138	61	%	%	NOUN
crl-16479	138	62	33	33	NUM
crl-16479	138	63	%	%	NOUN
crl-16479	138	64	45	45	NUM
crl-16479	138	65	%	%	NOUN
crl-16479	138	66	22	22	NUM
crl-16479	138	67	%	%	NOUN
crl-16479	138	68	30	30	NUM
crl-16479	138	69	%	%	NOUN
crl-16479	138	70	47	47	NUM
crl-16479	138	71	%	%	NOUN
crl-16479	138	72	23	23	NUM
crl-16479	138	73	%	%	NOUN
crl-16479	138	74	34	34	NUM
crl-16479	138	75	%	%	NOUN
crl-16479	138	76	43	43	NUM
crl-16479	138	77	%	%	NOUN
crl-16479	138	78	23	23	NUM
crl-16479	138	79	%	%	NOUN
crl-16479	138	80	60	60	NUM
crl-16479	138	81	%	%	NOUN
crl-16479	138	82	30	30	NUM
crl-16479	138	83	%	%	NOUN
crl-16479	138	84	10	10	NUM
crl-16479	138	85	%	%	NOUN
crl-16479	138	86	pe	pe	NOUN
crl-16479	138	87	rc	rc	PROPN
crl-16479	138	88	en	en	ADV
crl-16479	138	89	ta	ta	ADP
crl-16479	138	90	ge	ge	PROPN
crl-16479	139	1	o	o	PROPN
crl-16479	139	2	f	f	PROPN
crl-16479	139	3	q	q	PROPN
crl-16479	139	4	ue	ue	PROPN
crl-16479	139	5	st	st	PROPN
crl-16479	139	6	io	io	NOUN
crl-16479	139	7	ns	ns	NOUN
crl-16479	139	8	implications	implication	NOUN
crl-16479	139	9	for	for	ADP
crl-16479	139	10	practice	practice	NOUN
crl-16479	139	11	967	967	NUM
crl-16479	139	12	the	the	DET
crl-16479	139	13	trend	trend	NOUN
crl-16479	139	14	of	of	ADP
crl-16479	139	15	declining	decline	VERB
crl-16479	139	16	question	question	NOUN
crl-16479	139	17	complexity	complexity	NOUN
crl-16479	139	18	does	do	AUX
crl-16479	139	19	not	not	PART
crl-16479	139	20	appear	appear	VERB
crl-16479	139	21	to	to	PART
crl-16479	139	22	hold	hold	VERB
crl-16479	139	23	true	true	ADJ
crl-16479	139	24	in	in	ADP
crl-16479	139	25	the	the	DET
crl-16479	139	26	virtual	virtual	ADJ
crl-16479	139	27	environment	environment	NOUN
crl-16479	139	28	.	.	PUNCT
crl-16479	140	1	figure	figure	VERB
crl-16479	140	2	3	3	NUM
crl-16479	140	3	displays	display	NOUN
crl-16479	140	4	the	the	DET
crl-16479	140	5	weighted	weight	VERB
crl-16479	140	6	average	average	ADJ
crl-16479	140	7	frequency	frequency	NOUN
crl-16479	140	8	of	of	ADP
crl-16479	140	9	questions	question	NOUN
crl-16479	140	10	received	receive	VERB
crl-16479	140	11	by	by	ADP
crl-16479	140	12	staffing	staffing	NOUN
crl-16479	140	13	level	level	NOUN
crl-16479	140	14	.	.	PUNCT
crl-16479	141	1	within	within	ADP
crl-16479	141	2	each	each	PRON
crl-16479	141	3	of	of	ADP
crl-16479	141	4	the	the	DET
crl-16479	141	5	staffing	staffing	NOUN
crl-16479	141	6	levels	level	NOUN
crl-16479	141	7	,	,	PUNCT
crl-16479	141	8	the	the	DET
crl-16479	141	9	studies	study	NOUN
crl-16479	141	10	are	be	AUX
crl-16479	141	11	grouped	group	VERB
crl-16479	141	12	and	and	CCONJ
crl-16479	141	13	averaged	average	VERB
crl-16479	141	14	for	for	ADP
crl-16479	141	15	comparison.37	comparison.37	NOUN
crl-16479	141	16	the	the	DET
crl-16479	141	17	first	first	ADJ
crl-16479	141	18	group	group	NOUN
crl-16479	141	19	,	,	PUNCT
crl-16479	141	20	labeled	label	VERB
crl-16479	141	21	“	"	PUNCT
crl-16479	141	22	1977	1977	NUM
crl-16479	141	23	,	,	PUNCT
crl-16479	141	24	”	"	PUNCT
crl-16479	141	25	contains	contain	VERB
crl-16479	141	26	only	only	ADV
crl-16479	141	27	the	the	DET
crl-16479	141	28	study	study	NOUN
crl-16479	141	29	conducted	conduct	VERB
crl-16479	141	30	by	by	ADP
crl-16479	141	31	saint	saint	PROPN
crl-16479	141	32	clair	clair	PROPN
crl-16479	141	33	.	.	PUNCT
crl-16479	142	1	this	this	DET
crl-16479	142	2	study	study	NOUN
crl-16479	142	3	is	be	AUX
crl-16479	142	4	of	of	ADP
crl-16479	142	5	particular	particular	ADJ
crl-16479	142	6	interest	interest	NOUN
crl-16479	142	7	because	because	SCONJ
crl-16479	142	8	it	it	PRON
crl-16479	142	9	was	be	AUX
crl-16479	142	10	conducted	conduct	VERB
crl-16479	142	11	in	in	ADP
crl-16479	142	12	what	what	PRON
crl-16479	142	13	could	could	AUX
crl-16479	142	14	be	be	AUX
crl-16479	142	15	considered	consider	VERB
crl-16479	142	16	the	the	DET
crl-16479	142	17	golden	golden	ADJ
crl-16479	142	18	age	age	NOUN
crl-16479	142	19	of	of	ADP
crl-16479	142	20	the	the	DET
crl-16479	142	21	reference	reference	NOUN
crl-16479	142	22	desk	desk	NOUN
crl-16479	142	23	,	,	PUNCT
crl-16479	142	24	before	before	ADP
crl-16479	142	25	the	the	DET
crl-16479	142	26	widespread	widespread	ADJ
crl-16479	142	27	adoption	adoption	NOUN
crl-16479	142	28	of	of	ADP
crl-16479	142	29	online	online	ADJ
crl-16479	142	30	search	search	NOUN
crl-16479	142	31	tools	tool	NOUN
crl-16479	142	32	and	and	CCONJ
crl-16479	142	33	resources	resource	NOUN
crl-16479	142	34	.	.	PUNCT
crl-16479	143	1	the	the	DET
crl-16479	143	2	second	second	ADJ
crl-16479	143	3	group	group	NOUN
crl-16479	143	4	,	,	PUNCT
crl-16479	143	5	labeled	label	VERB
crl-16479	143	6	“	"	PUNCT
crl-16479	143	7	desk	desk	NOUN
crl-16479	143	8	,	,	PUNCT
crl-16479	143	9	”	"	PUNCT
crl-16479	143	10	is	be	AUX
crl-16479	143	11	a	a	DET
crl-16479	143	12	weighted	weighted	ADJ
crl-16479	143	13	average	average	NOUN
crl-16479	143	14	of	of	ADP
crl-16479	143	15	the	the	DET
crl-16479	143	16	remaining	remain	VERB
crl-16479	143	17	studies	study	NOUN
crl-16479	143	18	included	include	VERB
crl-16479	143	19	in	in	ADP
crl-16479	143	20	figure	figure	NOUN
crl-16479	143	21	1	1	NUM
crl-16479	143	22	that	that	PRON
crl-16479	143	23	report	report	VERB
crl-16479	143	24	the	the	DET
crl-16479	143	25	findings	finding	NOUN
crl-16479	143	26	for	for	ADP
crl-16479	143	27	questions	question	NOUN
crl-16479	143	28	received	receive	VERB
crl-16479	143	29	at	at	ADP
crl-16479	143	30	the	the	DET
crl-16479	143	31	reference	reference	NOUN
crl-16479	143	32	desk	desk	NOUN
crl-16479	143	33	.	.	PUNCT
crl-16479	144	1	the	the	DET
crl-16479	144	2	third	third	ADJ
crl-16479	144	3	group	group	NOUN
crl-16479	144	4	,	,	PUNCT
crl-16479	144	5	labeled	label	VERB
crl-16479	144	6	“	"	PUNCT
crl-16479	144	7	chat	chat	NOUN
crl-16479	144	8	,	,	PUNCT
crl-16479	144	9	”	"	PUNCT
crl-16479	144	10	is	be	AUX
crl-16479	144	11	an	an	DET
crl-16479	144	12	average	average	NOUN
crl-16479	144	13	of	of	ADP
crl-16479	144	14	the	the	DET
crl-16479	144	15	studies	study	NOUN
crl-16479	144	16	included	include	VERB
crl-16479	144	17	in	in	ADP
crl-16479	144	18	figure	figure	NOUN
crl-16479	144	19	2	2	NUM
crl-16479	144	20	that	that	PRON
crl-16479	144	21	report	report	VERB
crl-16479	144	22	the	the	DET
crl-16479	144	23	complexity	complexity	NOUN
crl-16479	144	24	of	of	ADP
crl-16479	144	25	questions	question	NOUN
crl-16479	144	26	received	receive	VERB
crl-16479	144	27	via	via	ADP
crl-16479	144	28	chat	chat	NOUN
crl-16479	144	29	.	.	PUNCT
crl-16479	145	1	it	it	PRON
crl-16479	145	2	is	be	AUX
crl-16479	145	3	interesting	interesting	ADJ
crl-16479	145	4	to	to	PART
crl-16479	145	5	note	note	VERB
crl-16479	145	6	that	that	SCONJ
crl-16479	145	7	the	the	DET
crl-16479	145	8	overall	overall	ADJ
crl-16479	145	9	pattern	pattern	NOUN
crl-16479	145	10	for	for	ADP
crl-16479	145	11	chat	chat	NOUN
crl-16479	145	12	services	service	NOUN
crl-16479	145	13	is	be	AUX
crl-16479	145	14	similar	similar	ADJ
crl-16479	145	15	to	to	ADP
crl-16479	145	16	the	the	DET
crl-16479	145	17	pattern	pattern	NOUN
crl-16479	145	18	reported	report	VERB
crl-16479	145	19	in	in	ADP
crl-16479	145	20	1977	1977	NUM
crl-16479	145	21	,	,	PUNCT
crl-16479	145	22	with	with	ADP
crl-16479	145	23	a	a	DET
crl-16479	145	24	lower	low	ADJ
crl-16479	145	25	percentage	percentage	NOUN
crl-16479	145	26	of	of	ADP
crl-16479	145	27	nonprofessional	nonprofessional	ADJ
crl-16479	145	28	questions	question	NOUN
crl-16479	145	29	(	(	PUNCT
crl-16479	145	30	49	49	NUM
crl-16479	145	31	%	%	NOUN
crl-16479	145	32	)	)	PUNCT
crl-16479	145	33	and	and	CCONJ
crl-16479	145	34	higher	high	ADJ
crl-16479	145	35	percentages	percentage	NOUN
crl-16479	145	36	of	of	ADP
crl-16479	145	37	questions	question	NOUN
crl-16479	145	38	requiring	require	VERB
crl-16479	145	39	the	the	DET
crl-16479	145	40	skills	skill	NOUN
crl-16479	145	41	of	of	ADP
crl-16479	145	42	a	a	DET
crl-16479	145	43	generalist	generalist	NOUN
crl-16479	145	44	(	(	PUNCT
crl-16479	145	45	36	36	NUM
crl-16479	145	46	%	%	NOUN
crl-16479	145	47	)	)	PUNCT
crl-16479	145	48	or	or	CCONJ
crl-16479	145	49	librarian	librarian	ADJ
crl-16479	145	50	(	(	PUNCT
crl-16479	145	51	15	15	NUM
crl-16479	145	52	%	%	NOUN
crl-16479	145	53	)	)	PUNCT
crl-16479	145	54	.	.	PUNCT
crl-16479	146	1	the	the	DET
crl-16479	146	2	desk	desk	NOUN
crl-16479	146	3	questions	question	NOUN
crl-16479	146	4	reflect	reflect	VERB
crl-16479	146	5	the	the	DET
crl-16479	146	6	pattern	pattern	NOUN
crl-16479	146	7	that	that	PRON
crl-16479	146	8	is	be	AUX
crl-16479	146	9	frequently	frequently	ADV
crl-16479	146	10	associated	associate	VERB
crl-16479	146	11	with	with	ADP
crl-16479	146	12	questions	question	NOUN
crl-16479	146	13	at	at	ADP
crl-16479	146	14	the	the	DET
crl-16479	146	15	point	point	NOUN
crl-16479	146	16	of	of	ADP
crl-16479	146	17	need	need	NOUN
crl-16479	146	18	,	,	PUNCT
crl-16479	146	19	with	with	ADP
crl-16479	146	20	a	a	DET
crl-16479	146	21	very	very	ADV
crl-16479	146	22	high	high	ADJ
crl-16479	146	23	percentage	percentage	NOUN
crl-16479	146	24	of	of	ADP
crl-16479	146	25	nonprofessional	nonprofessional	ADJ
crl-16479	146	26	questions	question	NOUN
crl-16479	146	27	(	(	PUNCT
crl-16479	146	28	81	81	NUM
crl-16479	146	29	%	%	NOUN
crl-16479	146	30	)	)	PUNCT
crl-16479	146	31	and	and	CCONJ
crl-16479	146	32	low	low	ADJ
crl-16479	146	33	percentages	percentage	NOUN
crl-16479	146	34	of	of	ADP
crl-16479	146	35	generalist	generalist	PROPN
crl-16479	146	36	(	(	PUNCT
crl-16479	146	37	13	13	NUM
crl-16479	146	38	%	%	NOUN
crl-16479	146	39	)	)	PUNCT
crl-16479	146	40	and	and	CCONJ
crl-16479	146	41	librarian	librarian	PROPN
crl-16479	146	42	(	(	PUNCT
crl-16479	146	43	15	15	NUM
crl-16479	146	44	%	%	NOUN
crl-16479	146	45	)	)	PUNCT
crl-16479	146	46	questions	question	NOUN
crl-16479	146	47	.	.	PUNCT
crl-16479	147	1	although	although	SCONJ
crl-16479	147	2	the	the	DET
crl-16479	147	3	underlying	underlie	VERB
crl-16479	147	4	differences	difference	NOUN
crl-16479	147	5	in	in	ADP
crl-16479	147	6	the	the	DET
crl-16479	147	7	designs	design	NOUN
crl-16479	147	8	of	of	ADP
crl-16479	147	9	the	the	DET
crl-16479	147	10	studies	study	NOUN
crl-16479	147	11	make	make	VERB
crl-16479	147	12	it	it	PRON
crl-16479	147	13	impossible	impossible	ADJ
crl-16479	147	14	to	to	PART
crl-16479	147	15	use	use	VERB
crl-16479	147	16	formal	formal	ADJ
crl-16479	147	17	analyses	analysis	NOUN
crl-16479	147	18	to	to	PART
crl-16479	147	19	detect	detect	VERB
crl-16479	147	20	statistical	statistical	ADJ
crl-16479	147	21	differences	difference	NOUN
crl-16479	147	22	,	,	PUNCT
crl-16479	147	23	the	the	DET
crl-16479	147	24	results	result	NOUN
crl-16479	147	25	suggest	suggest	VERB
crl-16479	147	26	that	that	SCONJ
crl-16479	147	27	users	user	NOUN
crl-16479	147	28	tend	tend	VERB
crl-16479	147	29	to	to	PART
crl-16479	147	30	ask	ask	VERB
crl-16479	147	31	more	more	ADV
crl-16479	147	32	complex	complex	ADJ
crl-16479	147	33	questions	question	NOUN
crl-16479	147	34	when	when	SCONJ
crl-16479	147	35	using	use	VERB
crl-16479	147	36	chat	chat	NOUN
crl-16479	147	37	services	service	NOUN
crl-16479	147	38	.	.	PUNCT
crl-16479	148	1	research	research	NOUN
crl-16479	148	2	conducted	conduct	VERB
crl-16479	148	3	by	by	ADP
crl-16479	148	4	connaway	connaway	PROPN
crl-16479	148	5	,	,	PUNCT
crl-16479	148	6	dickey	dickey	NOUN
crl-16479	148	7	,	,	PUNCT
crl-16479	148	8	and	and	CCONJ
crl-16479	148	9	radford	radford	VERB
crl-16479	148	10	on	on	ADP
crl-16479	148	11	users	user	NOUN
crl-16479	148	12	’	'	PUNCT
crl-16479	148	13	preferred	prefer	VERB
crl-16479	148	14	modes	mode	NOUN
crl-16479	148	15	of	of	ADP
crl-16479	148	16	reference	reference	NOUN
crl-16479	148	17	service	service	NOUN
crl-16479	148	18	has	have	AUX
crl-16479	148	19	demonstrated	demonstrate	VERB
crl-16479	148	20	user	user	NOUN
crl-16479	148	21	preference	preference	NOUN
crl-16479	148	22	for	for	ADP
crl-16479	148	23	chat	chat	NOUN
crl-16479	148	24	over	over	ADP
crl-16479	148	25	other	other	ADJ
crl-16479	148	26	reference	reference	NOUN
crl-16479	148	27	modes	mode	NOUN
crl-16479	148	28	,	,	PUNCT
crl-16479	148	29	principally	principally	ADV
crl-16479	148	30	due	due	ADJ
crl-16479	148	31	to	to	ADP
crl-16479	148	32	its	its	PRON
crl-16479	148	33	convenience.38	convenience.38	NOUN
crl-16479	148	34	the	the	DET
crl-16479	148	35	results	result	NOUN
crl-16479	148	36	reported	report	VERB
crl-16479	148	37	in	in	ADP
crl-16479	148	38	figure	figure	NOUN
crl-16479	148	39	6	6	NUM
crl-16479	148	40	support	support	VERB
crl-16479	148	41	their	their	PRON
crl-16479	148	42	findings	finding	NOUN
crl-16479	148	43	and	and	CCONJ
crl-16479	148	44	further	far	ADV
crl-16479	148	45	suggest	suggest	VERB
crl-16479	148	46	that	that	SCONJ
crl-16479	148	47	offering	offer	VERB
crl-16479	148	48	assistance	assistance	NOUN
crl-16479	148	49	in	in	ADP
crl-16479	148	50	a	a	DET
crl-16479	148	51	convenient	convenient	ADJ
crl-16479	148	52	way	way	NOUN
crl-16479	148	53	may	may	AUX
crl-16479	148	54	positively	positively	ADV
crl-16479	148	55	influence	influence	VERB
crl-16479	148	56	a	a	DET
crl-16479	148	57	user	user	NOUN
crl-16479	148	58	’s	’s	NOUN
crl-16479	148	59	figure	figure	NOUN
crl-16479	148	60	3	3	NUM
crl-16479	148	61	comparison	comparison	NOUN
crl-16479	148	62	of	of	ADP
crl-16479	148	63	questions	question	NOUN
crl-16479	148	64	by	by	ADP
crl-16479	148	65	recommended	recommend	VERB
crl-16479	148	66	staffing	staffing	NOUN
crl-16479	148	67	levels	level	NOUN
crl-16479	148	68	:	:	PUNCT
crl-16479	148	69	1977	1977	NUM
crl-16479	148	70	,	,	PUNCT
crl-16479	148	71	desk	desk	NOUN
crl-16479	148	72	,	,	PUNCT
crl-16479	148	73	and	and	CCONJ
crl-16479	148	74	chat	chat	VERB
crl-16479	148	75	nonprofessional	nonprofessional	ADJ
crl-16479	148	76	generalist	generalist	PROPN
crl-16479	148	77	librarian	librarian	PROPN
crl-16479	148	78	1977	1977	NUM
crl-16479	148	79	62	62	NUM
crl-16479	148	80	%	%	NOUN
crl-16479	148	81	32	32	NUM
crl-16479	148	82	%	%	NOUN
crl-16479	148	83	6	6	NUM
crl-16479	148	84	%	%	NOUN
crl-16479	148	85	desk	desk	NOUN
crl-16479	148	86	81	81	NUM
crl-16479	148	87	%	%	NOUN
crl-16479	148	88	13	13	NUM
crl-16479	148	89	%	%	NOUN
crl-16479	148	90	5	5	NUM
crl-16479	148	91	%	%	NOUN
crl-16479	148	92	chat	chat	NOUN
crl-16479	148	93	49	49	NUM
crl-16479	148	94	%	%	NOUN
crl-16479	148	95	36	36	NUM
crl-16479	148	96	%	%	NOUN
crl-16479	148	97	15	15	NUM
crl-16479	148	98	%	%	NOUN
crl-16479	148	99	62	62	NUM
crl-16479	148	100	%	%	NOUN
crl-16479	148	101	32	32	NUM
crl-16479	148	102	%	%	NOUN
crl-16479	148	103	6	6	NUM
crl-16479	148	104	%	%	NOUN
crl-16479	148	105	81	81	NUM
crl-16479	148	106	%	%	NOUN
crl-16479	148	107	13	13	NUM
crl-16479	148	108	%	%	NOUN
crl-16479	148	109	5	5	NUM
crl-16479	148	110	%	%	NOUN
crl-16479	148	111	49	49	NUM
crl-16479	148	112	%	%	NOUN
crl-16479	148	113	36	36	NUM
crl-16479	148	114	%	%	NOUN
crl-16479	148	115	15	15	NUM
crl-16479	148	116	%	%	NOUN
crl-16479	148	117	a	a	DET
crl-16479	148	118	ve	ve	VERB
crl-16479	148	119	ra	ra	PROPN
crl-16479	148	120	ge	ge	PROPN
crl-16479	148	121	w	w	PROPN
crl-16479	148	122	ei	ei	PROPN
crl-16479	148	123	gh	gh	PROPN
crl-16479	148	124	te	te	PROPN
crl-16479	148	125	d	d	PROPN
crl-16479	148	126	by	by	ADP
crl-16479	148	127	s	s	NOUN
crl-16479	148	128	am	be	AUX
crl-16479	148	129	pl	pl	X
crl-16479	148	130	e	e	X
crl-16479	148	131	si	si	X
crl-16479	148	132	ze	ze	PROPN
crl-16479	148	133	968	968	NUM
crl-16479	148	134	college	college	PROPN
crl-16479	148	135	&	&	CCONJ
crl-16479	148	136	research	research	PROPN
crl-16479	148	137	libraries	library	NOUN
crl-16479	148	138	november	november	PROPN
crl-16479	148	139	2015	2015	NUM
crl-16479	148	140	willingness	willingness	NOUN
crl-16479	148	141	to	to	PART
crl-16479	148	142	ask	ask	VERB
crl-16479	148	143	for	for	ADP
crl-16479	148	144	more	more	ADV
crl-16479	148	145	advanced	advanced	ADJ
crl-16479	148	146	research	research	NOUN
crl-16479	148	147	help	help	NOUN
crl-16479	148	148	.	.	PUNCT
crl-16479	149	1	when	when	SCONJ
crl-16479	149	2	online	online	ADJ
crl-16479	149	3	reference	reference	NOUN
crl-16479	149	4	assistance	assistance	NOUN
crl-16479	149	5	was	be	AUX
crl-16479	149	6	placed	place	VERB
crl-16479	149	7	directly	directly	ADV
crl-16479	149	8	in	in	ADP
crl-16479	149	9	the	the	DET
crl-16479	149	10	users	user	NOUN
crl-16479	149	11	’	’	PART
crl-16479	149	12	research	research	NOUN
crl-16479	149	13	workflow	workflow	NOUN
crl-16479	149	14	,	,	PUNCT
crl-16479	149	15	the	the	DET
crl-16479	149	16	mix	mix	NOUN
crl-16479	149	17	of	of	ADP
crl-16479	149	18	questions	question	NOUN
crl-16479	149	19	was	be	AUX
crl-16479	149	20	similar	similar	ADJ
crl-16479	149	21	to	to	ADP
crl-16479	149	22	that	that	PRON
crl-16479	149	23	seen	see	VERB
crl-16479	149	24	in	in	ADP
crl-16479	149	25	1977	1977	NUM
crl-16479	149	26	,	,	PUNCT
crl-16479	149	27	when	when	SCONJ
crl-16479	149	28	the	the	DET
crl-16479	149	29	reference	reference	NOUN
crl-16479	149	30	desk	desk	NOUN
crl-16479	149	31	was	be	AUX
crl-16479	149	32	central	central	ADJ
crl-16479	149	33	to	to	ADP
crl-16479	149	34	the	the	DET
crl-16479	149	35	research	research	NOUN
crl-16479	149	36	process	process	NOUN
crl-16479	149	37	.	.	PUNCT
crl-16479	150	1	question	question	NOUN
crl-16479	150	2	3	3	NUM
crl-16479	150	3	:	:	PUNCT
crl-16479	150	4	does	do	AUX
crl-16479	150	5	a	a	DET
crl-16479	150	6	proactive	proactive	ADJ
crl-16479	150	7	chat	chat	NOUN
crl-16479	150	8	system	system	NOUN
crl-16479	150	9	increase	increase	VERB
crl-16479	150	10	the	the	DET
crl-16479	150	11	number	number	NOUN
crl-16479	150	12	and	and	CCONJ
crl-16479	150	13	complexity	complexity	NOUN
crl-16479	150	14	of	of	ADP
crl-16479	150	15	questions	question	NOUN
crl-16479	150	16	?	?	PUNCT
crl-16479	151	1	the	the	DET
crl-16479	151	2	results	result	NOUN
crl-16479	151	3	of	of	ADP
crl-16479	151	4	coding	code	VERB
crl-16479	151	5	six	six	NUM
crl-16479	151	6	weeks	week	NOUN
crl-16479	151	7	of	of	ADP
crl-16479	151	8	data	datum	NOUN
crl-16479	151	9	from	from	ADP
crl-16479	151	10	the	the	DET
crl-16479	151	11	proactive	proactive	ADJ
crl-16479	151	12	chat	chat	NOUN
crl-16479	151	13	system	system	NOUN
crl-16479	151	14	provide	provide	VERB
crl-16479	151	15	the	the	DET
crl-16479	151	16	basis	basis	NOUN
crl-16479	151	17	of	of	ADP
crl-16479	151	18	our	our	PRON
crl-16479	151	19	analysis	analysis	NOUN
crl-16479	151	20	for	for	ADP
crl-16479	151	21	research	research	NOUN
crl-16479	151	22	question	question	NOUN
crl-16479	151	23	3	3	NUM
crl-16479	151	24	.	.	PROPN
crl-16479	151	25	table	table	NOUN
crl-16479	151	26	2	2	NUM
crl-16479	151	27	shows	show	VERB
crl-16479	151	28	the	the	DET
crl-16479	151	29	results	result	NOUN
crl-16479	151	30	for	for	ADP
crl-16479	151	31	each	each	DET
crl-16479	151	32	week	week	NOUN
crl-16479	151	33	with	with	ADP
crl-16479	151	34	questions	question	NOUN
crl-16479	151	35	categorized	categorize	VERB
crl-16479	151	36	using	use	VERB
crl-16479	151	37	the	the	DET
crl-16479	151	38	read	read	NOUN
crl-16479	151	39	scale	scale	NOUN
crl-16479	151	40	level	level	NOUN
crl-16479	151	41	.	.	PUNCT
crl-16479	152	1	the	the	DET
crl-16479	152	2	weekly	weekly	ADJ
crl-16479	152	3	results	result	NOUN
crl-16479	152	4	indicate	indicate	VERB
crl-16479	152	5	both	both	DET
crl-16479	152	6	heavy	heavy	ADJ
crl-16479	152	7	use	use	NOUN
crl-16479	152	8	and	and	CCONJ
crl-16479	152	9	a	a	DET
crl-16479	152	10	consistently	consistently	ADV
crl-16479	152	11	low	low	ADJ
crl-16479	152	12	percentage	percentage	NOUN
crl-16479	152	13	of	of	ADP
crl-16479	152	14	“	"	PUNCT
crl-16479	152	15	level	level	NOUN
crl-16479	152	16	1	1	NUM
crl-16479	152	17	”	"	PUNCT
crl-16479	152	18	questions	question	NOUN
crl-16479	152	19	,	,	PUNCT
crl-16479	152	20	which	which	PRON
crl-16479	152	21	average	average	VERB
crl-16479	152	22	only	only	ADV
crl-16479	152	23	4	4	NUM
crl-16479	152	24	percent	percent	NOUN
crl-16479	152	25	in	in	ADP
crl-16479	152	26	the	the	DET
crl-16479	152	27	proactive	proactive	ADJ
crl-16479	152	28	environment	environment	NOUN
crl-16479	152	29	.	.	PUNCT
crl-16479	153	1	“	"	PUNCT
crl-16479	153	2	level	level	NOUN
crl-16479	153	3	2	2	NUM
crl-16479	153	4	”	"	PUNCT
crl-16479	153	5	questions	question	NOUN
crl-16479	153	6	account	account	VERB
crl-16479	153	7	for	for	ADP
crl-16479	153	8	approximately	approximately	ADV
crl-16479	153	9	one	one	NUM
crl-16479	153	10	third	third	ADJ
crl-16479	153	11	(	(	PUNCT
crl-16479	153	12	30	30	NUM
crl-16479	153	13	%	%	NOUN
crl-16479	153	14	)	)	PUNCT
crl-16479	153	15	of	of	ADP
crl-16479	153	16	questions	question	NOUN
crl-16479	153	17	,	,	PUNCT
crl-16479	153	18	including	include	VERB
crl-16479	153	19	questions	question	NOUN
crl-16479	153	20	such	such	ADJ
crl-16479	153	21	as	as	ADP
crl-16479	153	22	known	know	VERB
crl-16479	153	23	item	item	NOUN
crl-16479	153	24	searches	search	NOUN
crl-16479	153	25	and	and	CCONJ
crl-16479	153	26	sending	send	VERB
crl-16479	153	27	patrons	patron	NOUN
crl-16479	153	28	the	the	DET
crl-16479	153	29	instructions	instruction	NOUN
crl-16479	153	30	to	to	PART
crl-16479	153	31	install	install	VERB
crl-16479	153	32	a	a	DET
crl-16479	153	33	printer	printer	NOUN
crl-16479	153	34	driver	driver	NOUN
crl-16479	153	35	for	for	ADP
crl-16479	153	36	the	the	DET
crl-16479	153	37	campus	campus	NOUN
crl-16479	153	38	printing	printing	NOUN
crl-16479	153	39	system	system	NOUN
crl-16479	153	40	.	.	PUNCT
crl-16479	154	1	“	"	PUNCT
crl-16479	154	2	level	level	NOUN
crl-16479	154	3	3	3	NUM
crl-16479	154	4	”	"	PUNCT
crl-16479	154	5	reference	reference	NOUN
crl-16479	154	6	questions	question	NOUN
crl-16479	154	7	,	,	PUNCT
crl-16479	154	8	those	those	DET
crl-16479	154	9	questions	question	NOUN
crl-16479	154	10	posing	pose	VERB
crl-16479	154	11	the	the	DET
crl-16479	154	12	thorniest	thorny	ADJ
crl-16479	154	13	problems	problem	NOUN
crl-16479	154	14	for	for	ADP
crl-16479	154	15	reference	reference	NOUN
crl-16479	154	16	staffing	staffing	NOUN
crl-16479	154	17	models	model	NOUN
crl-16479	154	18	,	,	PUNCT
crl-16479	154	19	make	make	VERB
crl-16479	154	20	up	up	ADP
crl-16479	154	21	39	39	NUM
crl-16479	154	22	percent	percent	NOUN
crl-16479	154	23	of	of	ADP
crl-16479	154	24	the	the	DET
crl-16479	154	25	questions	question	NOUN
crl-16479	154	26	.	.	PUNCT
crl-16479	155	1	common	common	ADJ
crl-16479	155	2	“	"	PUNCT
crl-16479	155	3	level	level	NOUN
crl-16479	155	4	3	3	NUM
crl-16479	155	5	”	"	PUNCT
crl-16479	155	6	questions	question	NOUN
crl-16479	155	7	include	include	VERB
crl-16479	155	8	finding	find	VERB
crl-16479	155	9	peer	peer	NOUN
crl-16479	155	10	-	-	PUNCT
crl-16479	155	11	reviewed	review	VERB
crl-16479	155	12	resources	resource	NOUN
crl-16479	155	13	and	and	CCONJ
crl-16479	155	14	formulating	formulating	NOUN
crl-16479	155	15	searches	search	NOUN
crl-16479	155	16	.	.	PUNCT
crl-16479	156	1	questions	question	NOUN
crl-16479	156	2	categorized	categorize	VERB
crl-16479	156	3	as	as	ADP
crl-16479	156	4	“	"	PUNCT
crl-16479	156	5	level	level	NOUN
crl-16479	156	6	4	4	NUM
crl-16479	156	7	”	"	PUNCT
crl-16479	156	8	and	and	CCONJ
crl-16479	156	9	above	above	ADP
crl-16479	156	10	require	require	VERB
crl-16479	156	11	advanced	advanced	ADJ
crl-16479	156	12	expertise	expertise	NOUN
crl-16479	156	13	such	such	ADJ
crl-16479	156	14	as	as	ADP
crl-16479	156	15	finding	find	VERB
crl-16479	156	16	business	business	NOUN
crl-16479	156	17	datasets	dataset	NOUN
crl-16479	156	18	and	and	CCONJ
crl-16479	156	19	using	use	VERB
crl-16479	156	20	specialized	specialized	ADJ
crl-16479	156	21	databases	database	NOUN
crl-16479	156	22	;	;	PUNCT
crl-16479	156	23	these	these	PRON
crl-16479	156	24	make	make	VERB
crl-16479	156	25	up	up	ADP
crl-16479	156	26	27	27	NUM
crl-16479	156	27	percent	percent	NOUN
crl-16479	156	28	of	of	ADP
crl-16479	156	29	the	the	DET
crl-16479	156	30	questions	question	NOUN
crl-16479	156	31	received	receive	VERB
crl-16479	156	32	.	.	PUNCT
crl-16479	157	1	to	to	PART
crl-16479	157	2	put	put	VERB
crl-16479	157	3	the	the	DET
crl-16479	157	4	results	result	NOUN
crl-16479	157	5	into	into	ADP
crl-16479	157	6	context	context	NOUN
crl-16479	157	7	,	,	PUNCT
crl-16479	157	8	we	we	PRON
crl-16479	157	9	conducted	conduct	VERB
crl-16479	157	10	two	two	NUM
crl-16479	157	11	additional	additional	ADJ
crl-16479	157	12	analyses	analysis	NOUN
crl-16479	157	13	.	.	PUNCT
crl-16479	158	1	we	we	PRON
crl-16479	158	2	first	first	ADV
crl-16479	158	3	compared	compare	VERB
crl-16479	158	4	these	these	DET
crl-16479	158	5	results	result	NOUN
crl-16479	158	6	to	to	ADP
crl-16479	158	7	the	the	DET
crl-16479	158	8	same	same	ADJ
crl-16479	158	9	week	week	NOUN
crl-16479	158	10	in	in	ADP
crl-16479	158	11	the	the	DET
crl-16479	158	12	semester	semester	NOUN
crl-16479	158	13	of	of	ADP
crl-16479	158	14	the	the	DET
crl-16479	158	15	previous	previous	ADJ
crl-16479	158	16	year	year	NOUN
crl-16479	158	17	.	.	PUNCT
crl-16479	159	1	figure	figure	VERB
crl-16479	159	2	4	4	NUM
crl-16479	159	3	presents	present	VERB
crl-16479	159	4	the	the	DET
crl-16479	159	5	results	result	NOUN
crl-16479	159	6	of	of	ADP
crl-16479	159	7	our	our	PRON
crl-16479	159	8	analysis	analysis	NOUN
crl-16479	159	9	comparing	compare	VERB
crl-16479	159	10	three	three	NUM
crl-16479	159	11	representative	representative	ADJ
crl-16479	159	12	weeks	week	NOUN
crl-16479	159	13	of	of	ADP
crl-16479	159	14	reference	reference	NOUN
crl-16479	159	15	desk	desk	NOUN
crl-16479	159	16	questions	question	NOUN
crl-16479	159	17	to	to	PART
crl-16479	159	18	chat	chat	VERB
crl-16479	159	19	questions	question	NOUN
crl-16479	159	20	received	receive	VERB
crl-16479	159	21	during	during	ADP
crl-16479	159	22	the	the	DET
crl-16479	159	23	same	same	ADJ
crl-16479	159	24	weeks	week	NOUN
crl-16479	159	25	.	.	PUNCT
crl-16479	160	1	due	due	ADP
crl-16479	160	2	to	to	ADP
crl-16479	160	3	the	the	DET
crl-16479	160	4	low	low	ADJ
crl-16479	160	5	numbers	number	NOUN
crl-16479	160	6	of	of	ADP
crl-16479	160	7	read	read	NOUN
crl-16479	160	8	category	category	NOUN
crl-16479	160	9	6	6	NUM
crl-16479	160	10	questions	question	NOUN
crl-16479	160	11	,	,	PUNCT
crl-16479	160	12	categories	category	NOUN
crl-16479	160	13	5	5	NUM
crl-16479	160	14	and	and	CCONJ
crl-16479	160	15	6	6	NUM
crl-16479	160	16	were	be	AUX
crl-16479	160	17	combined	combine	VERB
crl-16479	160	18	.	.	PUNCT
crl-16479	161	1	the	the	DET
crl-16479	161	2	results	result	NOUN
crl-16479	161	3	of	of	ADP
crl-16479	161	4	the	the	DET
crl-16479	161	5	two	two	NUM
crl-16479	161	6	samples	sample	NOUN
crl-16479	161	7	were	be	AUX
crl-16479	161	8	then	then	ADV
crl-16479	161	9	compared	compare	VERB
crl-16479	161	10	.	.	PUNCT
crl-16479	162	1	the	the	DET
crl-16479	162	2	results	result	NOUN
crl-16479	162	3	of	of	ADP
crl-16479	162	4	our	our	PRON
crl-16479	162	5	analysis	analysis	NOUN
crl-16479	162	6	are	be	AUX
crl-16479	162	7	shown	show	VERB
crl-16479	162	8	in	in	ADP
crl-16479	162	9	figure	figure	NOUN
crl-16479	162	10	4	4	NUM
crl-16479	162	11	.	.	NUM
crl-16479	162	12	twenty	twenty	NUM
crl-16479	162	13	-	-	PUNCT
crl-16479	162	14	one	one	NUM
crl-16479	162	15	percent	percent	NOUN
crl-16479	162	16	of	of	ADP
crl-16479	162	17	chat	chat	NOUN
crl-16479	162	18	questions	question	NOUN
crl-16479	162	19	were	be	AUX
crl-16479	162	20	categorized	categorize	VERB
crl-16479	162	21	as	as	ADP
crl-16479	162	22	“	"	PUNCT
crl-16479	162	23	level	level	NOUN
crl-16479	162	24	4	4	NUM
crl-16479	162	25	”	"	PUNCT
crl-16479	162	26	or	or	CCONJ
crl-16479	162	27	above	above	ADV
crl-16479	162	28	,	,	PUNCT
crl-16479	162	29	compared	compare	VERB
crl-16479	162	30	to	to	ADP
crl-16479	162	31	only	only	ADV
crl-16479	162	32	1	1	NUM
crl-16479	162	33	percent	percent	NOUN
crl-16479	162	34	of	of	ADP
crl-16479	162	35	the	the	DET
crl-16479	162	36	questions	question	NOUN
crl-16479	162	37	received	receive	VERB
crl-16479	162	38	at	at	ADP
crl-16479	162	39	the	the	DET
crl-16479	162	40	desk	desk	NOUN
crl-16479	162	41	.	.	PUNCT
crl-16479	163	1	“	"	PUNCT
crl-16479	163	2	level	level	NOUN
crl-16479	163	3	3	3	NUM
crl-16479	163	4	”	"	PUNCT
crl-16479	163	5	questions	question	NOUN
crl-16479	163	6	table	table	NOUN
crl-16479	163	7	2	2	NUM
crl-16479	163	8	weekly	weekly	ADJ
crl-16479	163	9	results	result	NOUN
crl-16479	163	10	with	with	ADP
crl-16479	163	11	questions	question	NOUN
crl-16479	163	12	categorized	categorize	VERB
crl-16479	163	13	using	use	VERB
crl-16479	163	14	the	the	DET
crl-16479	163	15	read	read	NOUN
crl-16479	163	16	scale	scale	NOUN
crl-16479	163	17	level	level	NOUN
crl-16479	163	18	read	read	NOUN
crl-16479	163	19	level	level	NOUN
crl-16479	163	20	1	1	NUM
crl-16479	163	21	2	2	NUM
crl-16479	163	22	3	3	NUM
crl-16479	163	23	4	4	NUM
crl-16479	163	24	5	5	NUM
crl-16479	163	25	6	6	NUM
crl-16479	163	26	total	total	ADJ
crl-16479	163	27	september	september	PROPN
crl-16479	163	28	‘	'	PUNCT
crl-16479	163	29	13	13	NUM
crl-16479	163	30	31	31	NUM
crl-16479	163	31	83	83	NUM
crl-16479	163	32	181	181	NUM
crl-16479	163	33	86	86	NUM
crl-16479	163	34	9	9	NUM
crl-16479	163	35	0	0	NUM
crl-16479	163	36	390	390	NUM
crl-16479	163	37	8	8	NUM
crl-16479	163	38	%	%	NOUN
crl-16479	163	39	21	21	NUM
crl-16479	163	40	%	%	NOUN
crl-16479	163	41	46	46	NUM
crl-16479	163	42	%	%	NOUN
crl-16479	163	43	22	22	NUM
crl-16479	163	44	%	%	NOUN
crl-16479	163	45	2	2	NUM
crl-16479	163	46	%	%	NOUN
crl-16479	163	47	0	0	NUM
crl-16479	163	48	%	%	NOUN
crl-16479	163	49	100	100	NUM
crl-16479	163	50	%	%	NOUN
crl-16479	163	51	october	october	PROPN
crl-16479	163	52	‘	'	PUNCT
crl-16479	163	53	13	13	NUM
crl-16479	163	54	16	16	NUM
crl-16479	163	55	121	121	NUM
crl-16479	163	56	139	139	NUM
crl-16479	163	57	85	85	NUM
crl-16479	163	58	6	6	NUM
crl-16479	163	59	0	0	NUM
crl-16479	163	60	367	367	NUM
crl-16479	163	61	4	4	NUM
crl-16479	163	62	%	%	NOUN
crl-16479	163	63	33	33	NUM
crl-16479	163	64	%	%	NOUN
crl-16479	163	65	38	38	NUM
crl-16479	163	66	%	%	NOUN
crl-16479	163	67	23	23	NUM
crl-16479	163	68	%	%	NOUN
crl-16479	163	69	2	2	NUM
crl-16479	163	70	%	%	NOUN
crl-16479	163	71	0	0	NUM
crl-16479	163	72	%	%	NOUN
crl-16479	163	73	100	100	NUM
crl-16479	163	74	%	%	NOUN
crl-16479	163	75	november	november	PROPN
crl-16479	163	76	‘	'	PUNCT
crl-16479	163	77	13	13	NUM
crl-16479	163	78	13	13	NUM
crl-16479	163	79	131	131	NUM
crl-16479	163	80	219	219	NUM
crl-16479	163	81	153	153	NUM
crl-16479	163	82	4	4	NUM
crl-16479	163	83	2	2	NUM
crl-16479	163	84	522	522	NUM
crl-16479	163	85	2	2	NUM
crl-16479	163	86	%	%	NOUN
crl-16479	163	87	25	25	NUM
crl-16479	163	88	%	%	NOUN
crl-16479	163	89	42	42	NUM
crl-16479	163	90	%	%	NOUN
crl-16479	163	91	29	29	NUM
crl-16479	163	92	%	%	NOUN
crl-16479	163	93	1	1	NUM
crl-16479	163	94	%	%	NOUN
crl-16479	163	95	0	0	NUM
crl-16479	163	96	%	%	NOUN
crl-16479	163	97	100	100	NUM
crl-16479	163	98	%	%	NOUN
crl-16479	163	99	february	february	NOUN
crl-16479	163	100	‘	'	PUNCT
crl-16479	163	101	14	14	NUM
crl-16479	163	102	3	3	NUM
crl-16479	163	103	144	144	NUM
crl-16479	163	104	152	152	NUM
crl-16479	163	105	113	113	NUM
crl-16479	163	106	0	0	NUM
crl-16479	163	107	0	0	NUM
crl-16479	163	108	412	412	NUM
crl-16479	163	109	1	1	NUM
crl-16479	163	110	%	%	NOUN
crl-16479	163	111	35	35	NUM
crl-16479	163	112	%	%	NOUN
crl-16479	163	113	37	37	NUM
crl-16479	163	114	%	%	NOUN
crl-16479	163	115	27	27	NUM
crl-16479	163	116	%	%	NOUN
crl-16479	163	117	0	0	NUM
crl-16479	163	118	%	%	NOUN
crl-16479	163	119	0	0	NUM
crl-16479	163	120	%	%	NOUN
crl-16479	163	121	100	100	NUM
crl-16479	163	122	%	%	NOUN
crl-16479	163	123	march	march	NOUN
crl-16479	163	124	‘	'	PUNCT
crl-16479	163	125	14	14	NUM
crl-16479	163	126	3	3	NUM
crl-16479	163	127	127	127	NUM
crl-16479	163	128	141	141	NUM
crl-16479	163	129	87	87	NUM
crl-16479	163	130	0	0	NUM
crl-16479	163	131	0	0	NUM
crl-16479	163	132	358	358	NUM
crl-16479	163	133	1	1	NUM
crl-16479	163	134	%	%	NOUN
crl-16479	163	135	35	35	NUM
crl-16479	163	136	%	%	NOUN
crl-16479	163	137	39	39	NUM
crl-16479	163	138	%	%	NOUN
crl-16479	163	139	24	24	NUM
crl-16479	163	140	%	%	NOUN
crl-16479	163	141	0	0	NUM
crl-16479	163	142	%	%	NOUN
crl-16479	163	143	0	0	NUM
crl-16479	163	144	%	%	NOUN
crl-16479	163	145	100	100	NUM
crl-16479	163	146	%	%	NOUN
crl-16479	163	147	april	april	PROPN
crl-16479	163	148	‘	'	PUNCT
crl-16479	163	149	14	14	NUM
crl-16479	163	150	19	19	NUM
crl-16479	163	151	158	158	NUM
crl-16479	163	152	136	136	NUM
crl-16479	163	153	130	130	NUM
crl-16479	163	154	0	0	NUM
crl-16479	163	155	0	0	NUM
crl-16479	163	156	443	443	NUM
crl-16479	163	157	4	4	NUM
crl-16479	163	158	%	%	NOUN
crl-16479	163	159	36	36	NUM
crl-16479	163	160	%	%	NOUN
crl-16479	163	161	31	31	NUM
crl-16479	163	162	%	%	NOUN
crl-16479	163	163	29	29	NUM
crl-16479	163	164	%	%	NOUN
crl-16479	163	165	0	0	NUM
crl-16479	163	166	%	%	NOUN
crl-16479	163	167	0	0	NUM
crl-16479	163	168	%	%	NOUN
crl-16479	163	169	100	100	NUM
crl-16479	163	170	%	%	NOUN
crl-16479	163	171	total	total	ADJ
crl-16479	163	172	85	85	NUM
crl-16479	163	173	764	764	NUM
crl-16479	163	174	968	968	NUM
crl-16479	163	175	654	654	NUM
crl-16479	163	176	19	19	NUM
crl-16479	163	177	2	2	NUM
crl-16479	163	178	2,492	2,492	NUM
crl-16479	163	179	3	3	NUM
crl-16479	163	180	%	%	NOUN
crl-16479	163	181	31	31	NUM
crl-16479	163	182	%	%	NOUN
crl-16479	163	183	39	39	NUM
crl-16479	163	184	%	%	NOUN
crl-16479	163	185	26	26	NUM
crl-16479	163	186	%	%	NOUN
crl-16479	163	187	1	1	NUM
crl-16479	163	188	%	%	NOUN
crl-16479	163	189	0	0	NUM
crl-16479	163	190	%	%	NOUN
crl-16479	163	191	100	100	NUM
crl-16479	163	192	%	%	NOUN
crl-16479	163	193	implications	implication	NOUN
crl-16479	163	194	for	for	ADP
crl-16479	163	195	practice	practice	NOUN
crl-16479	163	196	969	969	NUM
crl-16479	163	197	were	be	AUX
crl-16479	163	198	also	also	ADV
crl-16479	163	199	more	more	ADV
crl-16479	163	200	frequent	frequent	ADJ
crl-16479	163	201	in	in	ADP
crl-16479	163	202	chat	chat	NOUN
crl-16479	163	203	;	;	PUNCT
crl-16479	163	204	44	44	NUM
crl-16479	163	205	percent	percent	NOUN
crl-16479	163	206	of	of	ADP
crl-16479	163	207	questions	question	NOUN
crl-16479	163	208	received	receive	VERB
crl-16479	163	209	via	via	ADP
crl-16479	163	210	chat	chat	NOUN
crl-16479	163	211	fell	fall	VERB
crl-16479	163	212	into	into	ADP
crl-16479	163	213	this	this	DET
crl-16479	163	214	category	category	NOUN
crl-16479	163	215	,	,	PUNCT
crl-16479	163	216	compared	compare	VERB
crl-16479	163	217	with	with	ADP
crl-16479	163	218	15	15	NUM
crl-16479	163	219	percent	percent	NOUN
crl-16479	163	220	of	of	ADP
crl-16479	163	221	questions	question	NOUN
crl-16479	163	222	received	receive	VERB
crl-16479	163	223	at	at	ADP
crl-16479	163	224	the	the	DET
crl-16479	163	225	desk	desk	NOUN
crl-16479	163	226	.	.	PUNCT
crl-16479	164	1	only	only	ADV
crl-16479	164	2	13	13	NUM
crl-16479	164	3	percent	percent	NOUN
crl-16479	164	4	of	of	ADP
crl-16479	164	5	the	the	DET
crl-16479	164	6	chat	chat	ADJ
crl-16479	164	7	questions	question	NOUN
crl-16479	164	8	were	be	AUX
crl-16479	164	9	identified	identify	VERB
crl-16479	164	10	as	as	ADP
crl-16479	164	11	basic	basic	ADJ
crl-16479	164	12	“	"	PUNCT
crl-16479	164	13	level	level	NOUN
crl-16479	164	14	1	1	NUM
crl-16479	164	15	”	"	PUNCT
crl-16479	164	16	questions	question	NOUN
crl-16479	164	17	,	,	PUNCT
crl-16479	164	18	compared	compare	VERB
crl-16479	164	19	to	to	ADP
crl-16479	164	20	52	52	NUM
crl-16479	164	21	percent	percent	NOUN
crl-16479	164	22	of	of	ADP
crl-16479	164	23	questions	question	NOUN
crl-16479	164	24	asked	ask	VERB
crl-16479	164	25	at	at	ADP
crl-16479	164	26	the	the	DET
crl-16479	164	27	reference	reference	NOUN
crl-16479	164	28	desk	desk	NOUN
crl-16479	164	29	.	.	PUNCT
crl-16479	165	1	in	in	ADP
crl-16479	165	2	this	this	DET
crl-16479	165	3	paper	paper	NOUN
crl-16479	165	4	we	we	PRON
crl-16479	165	5	have	have	AUX
crl-16479	165	6	focused	focus	VERB
crl-16479	165	7	primarily	primarily	ADV
crl-16479	165	8	on	on	ADP
crl-16479	165	9	the	the	DET
crl-16479	165	10	mix	mix	NOUN
crl-16479	165	11	of	of	ADP
crl-16479	165	12	question	question	NOUN
crl-16479	165	13	types	type	NOUN
crl-16479	165	14	.	.	PUNCT
crl-16479	166	1	it	it	PRON
crl-16479	166	2	is	be	AUX
crl-16479	166	3	also	also	ADV
crl-16479	166	4	worth	worth	ADJ
crl-16479	166	5	noting	note	VERB
crl-16479	166	6	the	the	DET
crl-16479	166	7	extremely	extremely	ADV
crl-16479	166	8	high	high	ADJ
crl-16479	166	9	volume	volume	NOUN
crl-16479	166	10	of	of	ADP
crl-16479	166	11	questions	question	NOUN
crl-16479	166	12	received	receive	VERB
crl-16479	166	13	following	follow	VERB
crl-16479	166	14	implementation	implementation	NOUN
crl-16479	166	15	of	of	ADP
crl-16479	166	16	the	the	DET
crl-16479	166	17	proactive	proactive	ADJ
crl-16479	166	18	chat	chat	NOUN
crl-16479	166	19	service	service	NOUN
crl-16479	166	20	.	.	PUNCT
crl-16479	167	1	in	in	ADP
crl-16479	167	2	the	the	DET
crl-16479	167	3	weeks	week	NOUN
crl-16479	167	4	reported	report	VERB
crl-16479	167	5	in	in	ADP
crl-16479	167	6	figure	figure	NOUN
crl-16479	167	7	4	4	NUM
crl-16479	167	8	,	,	PUNCT
crl-16479	167	9	977	977	NUM
crl-16479	167	10	questions	question	NOUN
crl-16479	167	11	were	be	AUX
crl-16479	167	12	received	receive	VERB
crl-16479	167	13	at	at	ADP
crl-16479	167	14	the	the	DET
crl-16479	167	15	reference	reference	NOUN
crl-16479	167	16	desk	desk	NOUN
crl-16479	167	17	and	and	CCONJ
crl-16479	167	18	740	740	NUM
crl-16479	167	19	were	be	AUX
crl-16479	167	20	received	receive	VERB
crl-16479	167	21	via	via	ADP
crl-16479	167	22	chat	chat	NOUN
crl-16479	167	23	.	.	PUNCT
crl-16479	168	1	since	since	SCONJ
crl-16479	168	2	that	that	DET
crl-16479	168	3	time	time	NOUN
crl-16479	168	4	,	,	PUNCT
crl-16479	168	5	chat	chat	VERB
crl-16479	168	6	volume	volume	NOUN
crl-16479	168	7	has	have	AUX
crl-16479	168	8	surpassed	surpass	VERB
crl-16479	168	9	the	the	DET
crl-16479	168	10	number	number	NOUN
crl-16479	168	11	of	of	ADP
crl-16479	168	12	questions	question	NOUN
crl-16479	168	13	asked	ask	VERB
crl-16479	168	14	at	at	ADP
crl-16479	168	15	the	the	DET
crl-16479	168	16	reference	reference	NOUN
crl-16479	168	17	desk	desk	NOUN
crl-16479	168	18	to	to	PART
crl-16479	168	19	become	become	VERB
crl-16479	168	20	the	the	DET
crl-16479	168	21	libraries	library	NOUN
crl-16479	168	22	’	'	PUNCT
crl-16479	168	23	predominant	predominant	ADJ
crl-16479	168	24	service	service	NOUN
crl-16479	168	25	point	point	NOUN
crl-16479	168	26	.	.	PUNCT
crl-16479	169	1	the	the	DET
crl-16479	169	2	chat	chat	NOUN
crl-16479	169	3	service	service	NOUN
crl-16479	169	4	receives	receive	VERB
crl-16479	169	5	an	an	DET
crl-16479	169	6	average	average	NOUN
crl-16479	169	7	of	of	ADP
crl-16479	169	8	eight	eight	NUM
crl-16479	169	9	questions	question	NOUN
crl-16479	169	10	an	an	DET
crl-16479	169	11	hour	hour	NOUN
crl-16479	169	12	during	during	ADP
crl-16479	169	13	the	the	DET
crl-16479	169	14	regular	regular	ADJ
crl-16479	169	15	semester	semester	NOUN
crl-16479	169	16	and	and	CCONJ
crl-16479	169	17	has	have	AUX
crl-16479	169	18	resulted	result	VERB
crl-16479	169	19	in	in	ADP
crl-16479	169	20	a	a	DET
crl-16479	169	21	40	40	NUM
crl-16479	169	22	percent	percent	NOUN
crl-16479	169	23	increase	increase	NOUN
crl-16479	169	24	overall	overall	ADV
crl-16479	169	25	in	in	ADP
crl-16479	169	26	the	the	DET
crl-16479	169	27	number	number	NOUN
crl-16479	169	28	of	of	ADP
crl-16479	169	29	reference	reference	NOUN
crl-16479	169	30	questions	question	NOUN
crl-16479	169	31	received	receive	VERB
crl-16479	169	32	.	.	PUNCT
crl-16479	170	1	to	to	PART
crl-16479	170	2	provide	provide	VERB
crl-16479	170	3	context	context	NOUN
crl-16479	170	4	beyond	beyond	ADP
crl-16479	170	5	the	the	DET
crl-16479	170	6	local	local	ADJ
crl-16479	170	7	environment	environment	NOUN
crl-16479	170	8	,	,	PUNCT
crl-16479	170	9	we	we	PRON
crl-16479	170	10	have	have	AUX
crl-16479	170	11	mapped	map	VERB
crl-16479	170	12	the	the	DET
crl-16479	170	13	percentages	percentage	NOUN
crl-16479	170	14	of	of	ADP
crl-16479	170	15	questions	question	NOUN
crl-16479	170	16	received	receive	VERB
crl-16479	170	17	via	via	ADP
crl-16479	170	18	the	the	DET
crl-16479	170	19	“	"	PUNCT
crl-16479	170	20	proactive	proactive	ADJ
crl-16479	170	21	”	"	PUNCT
crl-16479	170	22	chat	chat	NOUN
crl-16479	170	23	system	system	NOUN
crl-16479	170	24	to	to	ADP
crl-16479	170	25	the	the	DET
crl-16479	170	26	“	"	PUNCT
crl-16479	170	27	1977	1977	NUM
crl-16479	170	28	,	,	PUNCT
crl-16479	170	29	”	"	PUNCT
crl-16479	170	30	“	"	PUNCT
crl-16479	170	31	desk	desk	NOUN
crl-16479	170	32	,	,	PUNCT
crl-16479	170	33	”	"	PUNCT
crl-16479	170	34	and	and	CCONJ
crl-16479	170	35	“	"	PUNCT
crl-16479	170	36	chat	chat	NOUN
crl-16479	170	37	”	"	PUNCT
crl-16479	170	38	weighted	weight	VERB
crl-16479	170	39	averages	average	NOUN
crl-16479	170	40	reported	report	VERB
crl-16479	170	41	in	in	ADP
crl-16479	170	42	figure	figure	NOUN
crl-16479	170	43	3	3	NUM
crl-16479	170	44	.	.	PUNCT
crl-16479	171	1	only	only	ADV
crl-16479	171	2	approximately	approximately	ADV
crl-16479	171	3	30	30	NUM
crl-16479	171	4	percent	percent	NOUN
crl-16479	171	5	of	of	ADP
crl-16479	171	6	questions	question	NOUN
crl-16479	171	7	received	receive	VERB
crl-16479	171	8	via	via	ADP
crl-16479	171	9	proactive	proactive	PROPN
crl-16479	171	10	chat	chat	NOUN
crl-16479	171	11	were	be	AUX
crl-16479	171	12	nonprofessional	nonprofessional	ADJ
crl-16479	171	13	in	in	ADP
crl-16479	171	14	nature	nature	NOUN
crl-16479	171	15	,	,	PUNCT
crl-16479	171	16	less	less	ADJ
crl-16479	171	17	than	than	ADP
crl-16479	171	18	half	half	DET
crl-16479	171	19	the	the	DET
crl-16479	171	20	percentage	percentage	NOUN
crl-16479	171	21	of	of	ADP
crl-16479	171	22	nonprofessional	nonprofessional	ADJ
crl-16479	171	23	questions	question	NOUN
crl-16479	171	24	received	receive	VERB
crl-16479	171	25	in	in	ADP
crl-16479	171	26	“	"	PUNCT
crl-16479	171	27	1977	1977	NUM
crl-16479	171	28	”	"	PUNCT
crl-16479	171	29	when	when	SCONJ
crl-16479	171	30	the	the	DET
crl-16479	171	31	librarian	librarian	NOUN
crl-16479	171	32	was	be	AUX
crl-16479	171	33	an	an	DET
crl-16479	171	34	integral	integral	ADJ
crl-16479	171	35	part	part	NOUN
crl-16479	171	36	of	of	ADP
crl-16479	171	37	library	library	NOUN
crl-16479	171	38	research	research	NOUN
crl-16479	171	39	,	,	PUNCT
crl-16479	171	40	and	and	CCONJ
crl-16479	171	41	lower	low	ADJ
crl-16479	171	42	than	than	ADP
crl-16479	171	43	the	the	DET
crl-16479	171	44	percentages	percentage	NOUN
crl-16479	171	45	reported	report	VERB
crl-16479	171	46	for	for	ADP
crl-16479	171	47	the	the	DET
crl-16479	171	48	“	"	PUNCT
crl-16479	171	49	desk	desk	NOUN
crl-16479	171	50	”	"	PUNCT
crl-16479	171	51	or	or	CCONJ
crl-16479	171	52	“	"	PUNCT
crl-16479	171	53	chat	chat	NOUN
crl-16479	171	54	.	.	PUNCT
crl-16479	171	55	”	"	PUNCT
crl-16479	172	1	with	with	ADP
crl-16479	172	2	“	"	PUNCT
crl-16479	172	3	proactive	proactive	ADJ
crl-16479	172	4	”	"	PUNCT
crl-16479	172	5	chat	chat	NOUN
crl-16479	172	6	,	,	PUNCT
crl-16479	172	7	67	67	NUM
crl-16479	172	8	percent	percent	NOUN
crl-16479	172	9	of	of	ADP
crl-16479	172	10	questions	question	NOUN
crl-16479	172	11	were	be	AUX
crl-16479	172	12	reference	reference	NOUN
crl-16479	172	13	questions	question	NOUN
crl-16479	172	14	appropriate	appropriate	ADJ
crl-16479	172	15	for	for	ADP
crl-16479	172	16	a	a	DET
crl-16479	172	17	generalist	generalist	NOUN
crl-16479	172	18	or	or	CCONJ
crl-16479	172	19	librarian	librarian	NOUN
crl-16479	172	20	,	,	PUNCT
crl-16479	172	21	the	the	DET
crl-16479	172	22	highest	high	ADJ
crl-16479	172	23	of	of	ADP
crl-16479	172	24	all	all	DET
crl-16479	172	25	the	the	DET
crl-16479	172	26	groups	group	NOUN
crl-16479	172	27	we	we	PRON
crl-16479	172	28	analyzed	analyze	VERB
crl-16479	172	29	.	.	PUNCT
crl-16479	173	1	in	in	ADP
crl-16479	173	2	the	the	DET
crl-16479	173	3	proactive	proactive	PROPN
crl-16479	173	4	environment	environment	NOUN
crl-16479	173	5	,	,	PUNCT
crl-16479	173	6	40	40	NUM
crl-16479	173	7	percent	percent	NOUN
crl-16479	173	8	of	of	ADP
crl-16479	173	9	the	the	DET
crl-16479	173	10	questions	question	NOUN
crl-16479	173	11	were	be	AUX
crl-16479	173	12	generalist	generalist	ADJ
crl-16479	173	13	questions	question	NOUN
crl-16479	173	14	and	and	CCONJ
crl-16479	173	15	27	27	NUM
crl-16479	173	16	percent	percent	NOUN
crl-16479	173	17	required	require	VERB
crl-16479	173	18	the	the	DET
crl-16479	173	19	expertise	expertise	NOUN
crl-16479	173	20	of	of	ADP
crl-16479	173	21	a	a	DET
crl-16479	173	22	librarian	librarian	NOUN
crl-16479	173	23	.	.	PUNCT
crl-16479	174	1	these	these	DET
crl-16479	174	2	findings	finding	NOUN
crl-16479	174	3	further	far	ADV
crl-16479	174	4	illustrate	illustrate	VERB
crl-16479	174	5	a	a	DET
crl-16479	174	6	trend	trend	NOUN
crl-16479	174	7	seen	see	VERB
crl-16479	174	8	in	in	ADP
crl-16479	174	9	previous	previous	ADJ
crl-16479	174	10	virtual	virtual	ADJ
crl-16479	174	11	reference	reference	NOUN
crl-16479	174	12	studies	study	NOUN
crl-16479	174	13	highlighting	highlight	VERB
crl-16479	174	14	the	the	DET
crl-16479	174	15	importance	importance	NOUN
crl-16479	174	16	of	of	ADP
crl-16479	174	17	convenience.39	convenience.39	NOUN
crl-16479	174	18	it	it	PRON
crl-16479	174	19	appears	appear	VERB
crl-16479	174	20	that	that	SCONJ
crl-16479	174	21	if	if	SCONJ
crl-16479	174	22	students	student	NOUN
crl-16479	174	23	can	can	AUX
crl-16479	174	24	easily	easily	ADV
crl-16479	174	25	ask	ask	VERB
crl-16479	174	26	questions	question	NOUN
crl-16479	174	27	online	online	ADV
crl-16479	174	28	at	at	ADP
crl-16479	174	29	the	the	DET
crl-16479	174	30	point	point	NOUN
crl-16479	174	31	when	when	SCONJ
crl-16479	174	32	they	they	PRON
crl-16479	174	33	are	be	AUX
crl-16479	174	34	becoming	become	VERB
crl-16479	174	35	involved	involve	VERB
crl-16479	174	36	in	in	ADP
crl-16479	174	37	the	the	DET
crl-16479	174	38	research	research	NOUN
crl-16479	174	39	process	process	NOUN
crl-16479	174	40	,	,	PUNCT
crl-16479	174	41	many	many	ADJ
crl-16479	174	42	will	will	AUX
crl-16479	174	43	ask	ask	VERB
crl-16479	174	44	.	.	PUNCT
crl-16479	175	1	the	the	DET
crl-16479	175	2	immediacy	immediacy	NOUN
crl-16479	175	3	of	of	ADP
crl-16479	175	4	chat	chat	NOUN
crl-16479	175	5	reference	reference	NOUN
crl-16479	175	6	enables	enable	VERB
crl-16479	175	7	the	the	DET
crl-16479	175	8	researcher	researcher	NOUN
crl-16479	175	9	to	to	PART
crl-16479	175	10	easily	easily	ADV
crl-16479	175	11	figure	figure	VERB
crl-16479	175	12	4	4	NUM
crl-16479	175	13	complexity	complexity	NOUN
crl-16479	175	14	of	of	ADP
crl-16479	175	15	questions	question	NOUN
crl-16479	175	16	read	read	VERB
crl-16479	175	17	scale	scale	NOUN
crl-16479	175	18	analysis	analysis	NOUN
crl-16479	175	19	level	level	NOUN
crl-16479	175	20	1	1	NUM
crl-16479	175	21	level	level	NOUN
crl-16479	175	22	2	2	NUM
crl-16479	175	23	level	level	NOUN
crl-16479	175	24	3	3	NUM
crl-16479	175	25	level	level	NOUN
crl-16479	175	26	4	4	NUM
crl-16479	175	27	level	level	NOUN
crl-16479	175	28	5	5	NUM
crl-16479	175	29	desk	desk	NOUN
crl-16479	175	30	52	52	NUM
crl-16479	175	31	%	%	NOUN
crl-16479	175	32	32	32	NUM
crl-16479	175	33	%	%	NOUN
crl-16479	175	34	15	15	NUM
crl-16479	175	35	%	%	NOUN
crl-16479	175	36	1	1	NUM
crl-16479	175	37	%	%	NOUN
crl-16479	175	38	0	0	NUM
crl-16479	175	39	%	%	NOUN
crl-16479	175	40	chat	chat	NOUN
crl-16479	175	41	13	13	NUM
crl-16479	175	42	%	%	NOUN
crl-16479	175	43	22	22	NUM
crl-16479	175	44	%	%	NOUN
crl-16479	175	45	44	44	NUM
crl-16479	175	46	%	%	NOUN
crl-16479	175	47	19	19	NUM
crl-16479	175	48	%	%	NOUN
crl-16479	175	49	2	2	NUM
crl-16479	175	50	%	%	NOUN
crl-16479	175	51	52	52	NUM
crl-16479	175	52	%	%	NOUN
crl-16479	175	53	32	32	NUM
crl-16479	175	54	%	%	NOUN
crl-16479	175	55	15	15	NUM
crl-16479	175	56	%	%	NOUN
crl-16479	175	57	1	1	NUM
crl-16479	175	58	%	%	NOUN
crl-16479	175	59	0	0	NUM
crl-16479	175	60	%	%	NOUN
crl-16479	175	61	13	13	NUM
crl-16479	175	62	%	%	NOUN
crl-16479	175	63	22	22	NUM
crl-16479	175	64	%	%	NOUN
crl-16479	175	65	44	44	NUM
crl-16479	175	66	%	%	NOUN
crl-16479	175	67	19	19	NUM
crl-16479	175	68	%	%	NOUN
crl-16479	175	69	2	2	NUM
crl-16479	175	70	%	%	NOUN
crl-16479	175	71	pe	pe	NOUN
crl-16479	175	72	rc	rc	NOUN
crl-16479	175	73	en	en	ADV
crl-16479	175	74	ta	ta	ADP
crl-16479	175	75	ge	ge	PROPN
crl-16479	176	1	o	o	PROPN
crl-16479	176	2	f	f	PROPN
crl-16479	176	3	q	q	PROPN
crl-16479	176	4	ue	ue	PROPN
crl-16479	176	5	st	st	PROPN
crl-16479	176	6	io	io	NOUN
crl-16479	176	7	ns	ns	PROPN
crl-16479	176	8	970	970	NUM
crl-16479	176	9	college	college	PROPN
crl-16479	176	10	&	&	CCONJ
crl-16479	176	11	research	research	PROPN
crl-16479	176	12	libraries	library	NOUN
crl-16479	176	13	november	november	PROPN
crl-16479	176	14	2015	2015	NUM
crl-16479	176	15	contact	contact	NOUN
crl-16479	176	16	the	the	DET
crl-16479	176	17	librarian	librarian	ADJ
crl-16479	176	18	while	while	SCONJ
crl-16479	176	19	actively	actively	ADV
crl-16479	176	20	involved	involve	VERB
crl-16479	176	21	in	in	ADP
crl-16479	176	22	research	research	NOUN
crl-16479	176	23	—	—	PUNCT
crl-16479	176	24	at	at	ADP
crl-16479	176	25	a	a	DET
crl-16479	176	26	time	time	NOUN
crl-16479	176	27	and	and	CCONJ
crl-16479	176	28	place	place	NOUN
crl-16479	176	29	that	that	PRON
crl-16479	176	30	is	be	AUX
crl-16479	176	31	convenient	convenient	ADJ
crl-16479	176	32	for	for	ADP
crl-16479	176	33	the	the	DET
crl-16479	176	34	researcher	researcher	NOUN
crl-16479	176	35	.	.	PUNCT
crl-16479	177	1	in	in	ADP
crl-16479	177	2	addition	addition	NOUN
crl-16479	177	3	,	,	PUNCT
crl-16479	177	4	online	online	ADJ
crl-16479	177	5	chat	chat	NOUN
crl-16479	177	6	may	may	AUX
crl-16479	177	7	be	be	AUX
crl-16479	177	8	popular	popular	ADJ
crl-16479	177	9	(	(	PUNCT
crl-16479	177	10	and	and	CCONJ
crl-16479	177	11	less	less	ADV
crl-16479	177	12	threatening	threatening	ADJ
crl-16479	177	13	)	)	PUNCT
crl-16479	177	14	because	because	SCONJ
crl-16479	177	15	it	it	PRON
crl-16479	177	16	makes	make	VERB
crl-16479	177	17	the	the	DET
crl-16479	177	18	service	service	NOUN
crl-16479	177	19	interaction	interaction	NOUN
crl-16479	177	20	available	available	ADJ
crl-16479	177	21	to	to	ADP
crl-16479	177	22	users	user	NOUN
crl-16479	177	23	in	in	ADP
crl-16479	177	24	a	a	DET
crl-16479	177	25	way	way	NOUN
crl-16479	177	26	that	that	PRON
crl-16479	177	27	is	be	AUX
crl-16479	177	28	culturally	culturally	ADV
crl-16479	177	29	more	more	ADV
crl-16479	177	30	familiar	familiar	ADJ
crl-16479	177	31	and	and	CCONJ
crl-16479	177	32	inviting	invite	VERB
crl-16479	177	33	,	,	PUNCT
crl-16479	177	34	providing	provide	VERB
crl-16479	177	35	assistance	assistance	NOUN
crl-16479	177	36	in	in	ADP
crl-16479	177	37	a	a	DET
crl-16479	177	38	manner	manner	NOUN
crl-16479	177	39	similar	similar	ADJ
crl-16479	177	40	to	to	ADP
crl-16479	177	41	many	many	ADJ
crl-16479	177	42	other	other	ADJ
crl-16479	177	43	online	online	ADJ
crl-16479	177	44	chat	chat	NOUN
crl-16479	177	45	services	service	NOUN
crl-16479	177	46	they	they	PRON
crl-16479	177	47	encounter	encounter	VERB
crl-16479	177	48	in	in	ADP
crl-16479	177	49	daily	daily	ADJ
crl-16479	177	50	life	life	NOUN
crl-16479	177	51	.	.	PUNCT
crl-16479	178	1	at	at	ADP
crl-16479	178	2	the	the	DET
crl-16479	178	3	reference	reference	NOUN
crl-16479	178	4	desk	desk	NOUN
crl-16479	178	5	,	,	PUNCT
crl-16479	178	6	it	it	PRON
crl-16479	178	7	is	be	AUX
crl-16479	178	8	fairly	fairly	ADV
crl-16479	178	9	common	common	ADJ
crl-16479	178	10	for	for	SCONJ
crl-16479	178	11	students	student	NOUN
crl-16479	178	12	to	to	PART
crl-16479	178	13	preface	preface	VERB
crl-16479	178	14	a	a	DET
crl-16479	178	15	question	question	NOUN
crl-16479	178	16	with	with	ADP
crl-16479	178	17	an	an	DET
crl-16479	178	18	apology	apology	NOUN
crl-16479	178	19	such	such	ADJ
crl-16479	178	20	as	as	ADP
crl-16479	178	21	,	,	PUNCT
crl-16479	178	22	“	"	PUNCT
crl-16479	178	23	i	i	PRON
crl-16479	178	24	’m	’m	VERB
crl-16479	178	25	sorry	sorry	ADJ
crl-16479	178	26	to	to	PART
crl-16479	178	27	bother	bother	VERB
crl-16479	178	28	you	you	PRON
crl-16479	178	29	,	,	PUNCT
crl-16479	178	30	”	"	PUNCT
crl-16479	178	31	or	or	CCONJ
crl-16479	178	32	“	"	PUNCT
crl-16479	178	33	i	i	PRON
crl-16479	178	34	should	should	AUX
crl-16479	178	35	already	already	ADV
crl-16479	178	36	know	know	VERB
crl-16479	178	37	the	the	DET
crl-16479	178	38	answer	answer	NOUN
crl-16479	178	39	to	to	ADP
crl-16479	178	40	this	this	PRON
crl-16479	178	41	,	,	PUNCT
crl-16479	178	42	but	but	CCONJ
crl-16479	178	43	…	…	PUNCT
crl-16479	178	44	”	"	PUNCT
crl-16479	178	45	interestingly	interestingly	ADV
crl-16479	178	46	,	,	PUNCT
crl-16479	178	47	in	in	ADP
crl-16479	178	48	the	the	DET
crl-16479	178	49	chat	chat	PROPN
crl-16479	178	50	reference	reference	NOUN
crl-16479	178	51	environment	environment	NOUN
crl-16479	178	52	at	at	ADP
crl-16479	178	53	the	the	DET
crl-16479	178	54	university	university	NOUN
crl-16479	178	55	libraries	library	NOUN
crl-16479	178	56	,	,	PUNCT
crl-16479	178	57	apologies	apology	NOUN
crl-16479	178	58	are	be	AUX
crl-16479	178	59	almost	almost	ADV
crl-16479	178	60	never	never	ADV
crl-16479	178	61	offered	offer	VERB
crl-16479	178	62	—	—	PUNCT
crl-16479	178	63	students	student	NOUN
crl-16479	178	64	simply	simply	ADV
crl-16479	178	65	ask	ask	VERB
crl-16479	178	66	their	their	PRON
crl-16479	178	67	questions	question	NOUN
crl-16479	178	68	.	.	PUNCT
crl-16479	179	1	it	it	PRON
crl-16479	179	2	appears	appear	VERB
crl-16479	179	3	,	,	PUNCT
crl-16479	179	4	however	however	ADV
crl-16479	179	5	,	,	PUNCT
crl-16479	179	6	that	that	SCONJ
crl-16479	179	7	the	the	DET
crl-16479	179	8	proactive	proactive	ADJ
crl-16479	179	9	nature	nature	NOUN
crl-16479	179	10	of	of	ADP
crl-16479	179	11	the	the	DET
crl-16479	179	12	chat	chat	NOUN
crl-16479	179	13	service	service	NOUN
crl-16479	179	14	studied	study	VERB
crl-16479	179	15	here	here	ADV
crl-16479	179	16	may	may	AUX
crl-16479	179	17	be	be	AUX
crl-16479	179	18	as	as	ADV
crl-16479	179	19	important	important	ADJ
crl-16479	179	20	as	as	ADP
crl-16479	179	21	the	the	DET
crl-16479	179	22	convenience	convenience	NOUN
crl-16479	179	23	factor	factor	NOUN
crl-16479	179	24	in	in	ADP
crl-16479	179	25	getting	get	VERB
crl-16479	179	26	users	user	NOUN
crl-16479	179	27	to	to	PART
crl-16479	179	28	ask	ask	VERB
crl-16479	179	29	reference	reference	NOUN
crl-16479	179	30	questions	question	NOUN
crl-16479	179	31	.	.	PUNCT
crl-16479	180	1	in	in	ADP
crl-16479	180	2	october	october	PROPN
crl-16479	180	3	2013	2013	NUM
crl-16479	180	4	,	,	PUNCT
crl-16479	180	5	58	58	NUM
crl-16479	180	6	percent	percent	NOUN
crl-16479	180	7	of	of	ADP
crl-16479	180	8	chats	chat	NOUN
crl-16479	180	9	were	be	AUX
crl-16479	180	10	initiated	initiate	VERB
crl-16479	180	11	by	by	ADP
crl-16479	180	12	a	a	DET
crl-16479	180	13	context	context	NOUN
crl-16479	180	14	-	-	PUNCT
crl-16479	180	15	sensitive	sensitive	ADJ
crl-16479	180	16	message	message	NOUN
crl-16479	180	17	that	that	PRON
crl-16479	180	18	invited	invite	VERB
crl-16479	180	19	the	the	DET
crl-16479	180	20	user	user	NOUN
crl-16479	180	21	to	to	PART
crl-16479	180	22	chat	chat	VERB
crl-16479	180	23	based	base	VERB
crl-16479	180	24	on	on	ADP
crl-16479	180	25	the	the	DET
crl-16479	180	26	specific	specific	ADJ
crl-16479	180	27	web	web	NOUN
crl-16479	180	28	page	page	NOUN
crl-16479	180	29	they	they	PRON
crl-16479	180	30	were	be	AUX
crl-16479	180	31	viewing	view	VERB
crl-16479	180	32	.	.	PUNCT
crl-16479	181	1	because	because	SCONJ
crl-16479	181	2	of	of	ADP
crl-16479	181	3	the	the	DET
crl-16479	181	4	proactive	proactive	ADJ
crl-16479	181	5	configuration	configuration	NOUN
crl-16479	181	6	of	of	ADP
crl-16479	181	7	the	the	DET
crl-16479	181	8	chat	chat	NOUN
crl-16479	181	9	system	system	NOUN
crl-16479	181	10	,	,	PUNCT
crl-16479	181	11	it	it	PRON
crl-16479	181	12	is	be	AUX
crl-16479	181	13	likely	likely	ADJ
crl-16479	181	14	that	that	SCONJ
crl-16479	181	15	the	the	DET
crl-16479	181	16	user	user	NOUN
crl-16479	181	17	had	have	AUX
crl-16479	181	18	been	be	AUX
crl-16479	181	19	offered	offer	VERB
crl-16479	181	20	help	help	NOUN
crl-16479	181	21	multiple	multiple	ADJ
crl-16479	181	22	times	time	NOUN
crl-16479	181	23	during	during	ADP
crl-16479	181	24	the	the	DET
crl-16479	181	25	visit	visit	NOUN
crl-16479	181	26	and	and	CCONJ
crl-16479	181	27	that	that	SCONJ
crl-16479	181	28	this	this	DET
crl-16479	181	29	constant	constant	ADJ
crl-16479	181	30	invitation	invitation	NOUN
crl-16479	181	31	to	to	PART
crl-16479	181	32	chat	chat	AUX
crl-16479	181	33	reminded	remind	VERB
crl-16479	181	34	the	the	DET
crl-16479	181	35	user	user	NOUN
crl-16479	181	36	that	that	PRON
crl-16479	181	37	help	help	NOUN
crl-16479	181	38	was	be	AUX
crl-16479	181	39	available	available	ADJ
crl-16479	181	40	throughout	throughout	ADP
crl-16479	181	41	the	the	DET
crl-16479	181	42	research	research	NOUN
crl-16479	181	43	process	process	NOUN
crl-16479	181	44	.	.	PUNCT
crl-16479	182	1	the	the	DET
crl-16479	182	2	availability	availability	NOUN
crl-16479	182	3	of	of	ADP
crl-16479	182	4	chat	chat	ADJ
crl-16479	182	5	transcripts	transcript	NOUN
crl-16479	182	6	allows	allow	VERB
crl-16479	182	7	us	we	PRON
crl-16479	182	8	to	to	PART
crl-16479	182	9	gain	gain	VERB
crl-16479	182	10	deeper	deep	ADJ
crl-16479	182	11	insight	insight	NOUN
crl-16479	182	12	into	into	ADP
crl-16479	182	13	questions	question	NOUN
crl-16479	182	14	that	that	PRON
crl-16479	182	15	were	be	AUX
crl-16479	182	16	asked	ask	VERB
crl-16479	182	17	based	base	VERB
crl-16479	182	18	on	on	ADP
crl-16479	182	19	proactive	proactive	ADJ
crl-16479	182	20	prompts	prompt	NOUN
crl-16479	182	21	from	from	ADP
crl-16479	182	22	the	the	DET
crl-16479	182	23	system	system	NOUN
crl-16479	182	24	.	.	PUNCT
crl-16479	183	1	for	for	ADP
crl-16479	183	2	example	example	NOUN
crl-16479	183	3	,	,	PUNCT
crl-16479	183	4	the	the	DET
crl-16479	183	5	transcript	transcript	NOUN
crl-16479	183	6	below	below	ADV
crl-16479	183	7	was	be	AUX
crl-16479	183	8	triggered	trigger	VERB
crl-16479	183	9	when	when	SCONJ
crl-16479	183	10	a	a	DET
crl-16479	183	11	researcher	researcher	NOUN
crl-16479	183	12	remained	remain	VERB
crl-16479	183	13	on	on	ADP
crl-16479	183	14	the	the	DET
crl-16479	183	15	“	"	PUNCT
crl-16479	183	16	find	find	VERB
crl-16479	183	17	databases	database	NOUN
crl-16479	183	18	”	"	PUNCT
crl-16479	183	19	page	page	NOUN
crl-16479	183	20	without	without	ADP
crl-16479	183	21	taking	take	VERB
crl-16479	183	22	any	any	DET
crl-16479	183	23	action	action	NOUN
crl-16479	183	24	for	for	ADP
crl-16479	183	25	more	more	ADJ
crl-16479	183	26	than	than	ADP
crl-16479	183	27	30	30	NUM
crl-16479	183	28	seconds	second	NOUN
crl-16479	183	29	.	.	PUNCT
crl-16479	184	1	the	the	DET
crl-16479	184	2	transcript	transcript	NOUN
crl-16479	184	3	begins	begin	VERB
crl-16479	184	4	with	with	ADP
crl-16479	184	5	a	a	DET
crl-16479	184	6	proactive	proactive	ADJ
crl-16479	184	7	invitation	invitation	NOUN
crl-16479	184	8	to	to	PART
crl-16479	184	9	chat	chat	VERB
crl-16479	184	10	.	.	PUNCT
crl-16479	185	1	librarian	librarian	ADJ
crl-16479	185	2	:	:	PUNCT
crl-16479	185	3	hi	hi	INTJ
crl-16479	185	4	there	there	ADV
crl-16479	185	5	.	.	PUNCT
crl-16479	186	1	if	if	SCONJ
crl-16479	186	2	you	you	PRON
crl-16479	186	3	need	need	VERB
crl-16479	186	4	help	help	NOUN
crl-16479	186	5	finding	find	VERB
crl-16479	186	6	a	a	DET
crl-16479	186	7	database	database	NOUN
crl-16479	186	8	,	,	PUNCT
crl-16479	186	9	let	let	VERB
crl-16479	186	10	us	we	PRON
crl-16479	186	11	know	know	VERB
crl-16479	186	12	!	!	PUNCT
crl-16479	187	1	(	(	PUNCT
crl-16479	187	2	preconfigured	preconfigure	VERB
crl-16479	187	3	prompt	prompt	ADJ
crl-16479	187	4	)	)	PUNCT
crl-16479	187	5	visitor	visitor	NOUN
crl-16479	187	6	:	:	PUNCT
crl-16479	187	7	yes	yes	INTJ
crl-16479	187	8	,	,	PUNCT
crl-16479	187	9	i	i	PRON
crl-16479	187	10	am	be	AUX
crl-16479	187	11	trying	try	VERB
crl-16479	187	12	to	to	PART
crl-16479	187	13	find	find	VERB
crl-16479	187	14	articles	article	NOUN
crl-16479	187	15	about	about	ADP
crl-16479	187	16	types	type	NOUN
crl-16479	187	17	of	of	ADP
crl-16479	187	18	fear	fear	NOUN
crl-16479	187	19	or	or	CCONJ
crl-16479	187	20	theories	theory	NOUN
crl-16479	187	21	of	of	ADP
crl-16479	187	22	fear	fear	NOUN
crl-16479	187	23	but	but	CCONJ
crl-16479	187	24	[	[	X
crl-16479	187	25	database	database	NOUN
crl-16479	187	26	name	name	NOUN
crl-16479	187	27	]	]	PUNCT
crl-16479	187	28	is	be	AUX
crl-16479	187	29	not	not	PART
crl-16479	187	30	really	really	ADV
crl-16479	187	31	giving	give	VERB
crl-16479	187	32	me	i	PRON
crl-16479	187	33	what	what	PRON
crl-16479	187	34	i	i	PRON
crl-16479	187	35	need	need	VERB
crl-16479	187	36	.	.	PUNCT
crl-16479	188	1	are	be	AUX
crl-16479	188	2	there	there	PRON
crl-16479	188	3	other	other	ADJ
crl-16479	188	4	databases	database	NOUN
crl-16479	188	5	that	that	PRON
crl-16479	188	6	are	be	AUX
crl-16479	188	7	more	more	ADV
crl-16479	188	8	specific	specific	ADJ
crl-16479	188	9	?	?	PUNCT
crl-16479	189	1	figure	figure	NOUN
crl-16479	189	2	5	5	NUM
crl-16479	189	3	comparison	comparison	NOUN
crl-16479	189	4	of	of	ADP
crl-16479	189	5	questions	question	NOUN
crl-16479	189	6	by	by	ADP
crl-16479	189	7	recommended	recommend	VERB
crl-16479	189	8	staffing	staffing	NOUN
crl-16479	189	9	levels	level	NOUN
crl-16479	189	10	:	:	PUNCT
crl-16479	189	11	1977	1977	NUM
crl-16479	189	12	,	,	PUNCT
crl-16479	189	13	desk	desk	NOUN
crl-16479	189	14	,	,	PUNCT
crl-16479	189	15	chat	chat	NOUN
crl-16479	189	16	,	,	PUNCT
crl-16479	189	17	and	and	CCONJ
crl-16479	189	18	proactive	proactive	PROPN
crl-16479	189	19	chat	chat	VERB
crl-16479	189	20	library	library	PROPN
crl-16479	189	21	assistant	assistant	PROPN
crl-16479	189	22	generalist	generalist	PROPN
crl-16479	189	23	librarian	librarian	PROPN
crl-16479	189	24	1977	1977	NUM
crl-16479	189	25	62	62	NUM
crl-16479	189	26	%	%	NOUN
crl-16479	189	27	32	32	NUM
crl-16479	189	28	%	%	NOUN
crl-16479	189	29	6	6	NUM
crl-16479	189	30	%	%	NOUN
crl-16479	189	31	desk	desk	NOUN
crl-16479	189	32	81	81	NUM
crl-16479	189	33	%	%	NOUN
crl-16479	189	34	13	13	NUM
crl-16479	189	35	%	%	NOUN
crl-16479	189	36	5	5	NUM
crl-16479	189	37	%	%	NOUN
crl-16479	189	38	chat	chat	NOUN
crl-16479	189	39	49	49	NUM
crl-16479	189	40	%	%	NOUN
crl-16479	189	41	36	36	NUM
crl-16479	189	42	%	%	NOUN
crl-16479	189	43	15	15	NUM
crl-16479	189	44	%	%	NOUN
crl-16479	189	45	proactive	proactive	ADJ
crl-16479	189	46	33	33	NUM
crl-16479	189	47	%	%	NOUN
crl-16479	189	48	40	40	NUM
crl-16479	189	49	%	%	NOUN
crl-16479	189	50	27	27	NUM
crl-16479	189	51	%	%	NOUN
crl-16479	189	52	62	62	NUM
crl-16479	189	53	%	%	NOUN
crl-16479	189	54	32	32	NUM
crl-16479	189	55	%	%	NOUN
crl-16479	189	56	6	6	NUM
crl-16479	189	57	%	%	NOUN
crl-16479	189	58	81	81	NUM
crl-16479	189	59	%	%	NOUN
crl-16479	189	60	13	13	NUM
crl-16479	189	61	%	%	NOUN
crl-16479	189	62	5	5	NUM
crl-16479	189	63	%	%	NOUN
crl-16479	189	64	49	49	NUM
crl-16479	189	65	%	%	NOUN
crl-16479	189	66	36	36	NUM
crl-16479	189	67	%	%	NOUN
crl-16479	189	68	15	15	NUM
crl-16479	189	69	%	%	NOUN
crl-16479	189	70	33	33	NUM
crl-16479	189	71	%	%	NOUN
crl-16479	189	72	4	4	NUM
crl-16479	189	73	0	0	NUM
crl-16479	189	74	%	%	NOUN
crl-16479	189	75	27	27	NUM
crl-16479	189	76	%	%	NOUN
crl-16479	189	77	a	a	DET
crl-16479	189	78	ve	ve	VERB
crl-16479	189	79	ra	ra	PROPN
crl-16479	189	80	ge	ge	PROPN
crl-16479	189	81	w	w	PROPN
crl-16479	189	82	ei	ei	PROPN
crl-16479	189	83	gh	gh	PROPN
crl-16479	189	84	te	te	PROPN
crl-16479	189	85	d	d	PROPN
crl-16479	189	86	by	by	ADP
crl-16479	189	87	s	s	NOUN
crl-16479	189	88	am	be	AUX
crl-16479	189	89	pl	pl	PROPN
crl-16479	189	90	e	e	PROPN
crl-16479	189	91	si	si	X
crl-16479	189	92	ze	ze	PROPN
crl-16479	189	93	implications	implication	NOUN
crl-16479	189	94	for	for	ADP
crl-16479	189	95	practice	practice	NOUN
crl-16479	189	96	971	971	NUM
crl-16479	189	97	librarian	librarian	NOUN
crl-16479	189	98	:	:	PUNCT
crl-16479	189	99	do	do	AUX
crl-16479	189	100	you	you	PRON
crl-16479	189	101	mean	mean	VERB
crl-16479	189	102	phobias	phobia	NOUN
crl-16479	189	103	?	?	PUNCT
crl-16479	190	1	visitor	visitor	NOUN
crl-16479	190	2	:	:	PUNCT
crl-16479	190	3	kind	kind	ADV
crl-16479	190	4	of	of	ADV
crl-16479	190	5	i	i	PRON
crl-16479	190	6	believe	believe	VERB
crl-16479	190	7	,	,	PUNCT
crl-16479	190	8	i	i	PRON
crl-16479	190	9	’m	’m	AUX
crl-16479	190	10	doing	do	VERB
crl-16479	190	11	an	an	DET
crl-16479	190	12	ad	ad	NOUN
crl-16479	190	13	analysis	analysis	NOUN
crl-16479	190	14	and	and	CCONJ
crl-16479	190	15	the	the	DET
crl-16479	190	16	principle	principle	NOUN
crl-16479	190	17	of	of	ADP
crl-16479	190	18	the	the	DET
crl-16479	190	19	ad	ad	NOUN
crl-16479	190	20	is	be	AUX
crl-16479	190	21	fear	fear	NOUN
crl-16479	190	22	,	,	PUNCT
crl-16479	190	23	so	so	ADV
crl-16479	190	24	i	i	PRON
crl-16479	190	25	am	be	AUX
crl-16479	190	26	supposed	suppose	VERB
crl-16479	190	27	to	to	PART
crl-16479	190	28	find	find	VERB
crl-16479	190	29	articles	article	NOUN
crl-16479	190	30	on	on	ADP
crl-16479	190	31	what	what	PRON
crl-16479	190	32	is	be	AUX
crl-16479	190	33	considered	consider	VERB
crl-16479	190	34	fear	fear	NOUN
crl-16479	190	35	,	,	PUNCT
crl-16479	190	36	how	how	SCONJ
crl-16479	190	37	it	it	PRON
crl-16479	190	38	[	[	X
crl-16479	190	39	affects	affect	VERB
crl-16479	190	40	]	]	X
crl-16479	190	41	people	people	NOUN
crl-16479	190	42	’s	’s	PART
crl-16479	190	43	thoughts	thought	NOUN
crl-16479	190	44	,	,	PUNCT
crl-16479	190	45	things	thing	NOUN
crl-16479	190	46	along	along	ADP
crl-16479	190	47	those	those	DET
crl-16479	190	48	lines	line	NOUN
crl-16479	190	49	librarian	librarian	PROPN
crl-16479	190	50	:	:	PUNCT
crl-16479	190	51	sounds	sound	VERB
crl-16479	190	52	like	like	SCONJ
crl-16479	190	53	you	you	PRON
crl-16479	190	54	are	be	AUX
crl-16479	190	55	looking	look	VERB
crl-16479	190	56	for	for	ADP
crl-16479	190	57	basic	basic	ADJ
crl-16479	190	58	background	background	NOUN
crl-16479	190	59	info	info	NOUN
crl-16479	190	60	on	on	ADP
crl-16479	190	61	fear	fear	NOUN
crl-16479	190	62	…	…	PUNCT
crl-16479	190	63	does	do	AUX
crl-16479	190	64	that	that	PRON
crl-16479	190	65	sound	sound	VERB
crl-16479	190	66	right	right	ADJ
crl-16479	190	67	?	?	PUNCT
crl-16479	191	1	visitor	visitor	NOUN
crl-16479	191	2	:	:	PUNCT
crl-16479	191	3	yes	yes	INTJ
crl-16479	191	4	,	,	PUNCT
crl-16479	191	5	correct	correct	ADJ
crl-16479	191	6	!	!	PUNCT
crl-16479	192	1	librarian	librarian	ADJ
crl-16479	192	2	:	:	PUNCT
crl-16479	193	1	[	[	X
crl-16479	193	2	makes	make	VERB
crl-16479	193	3	a	a	DET
crl-16479	193	4	database	database	NOUN
crl-16479	193	5	recommendation	recommendation	NOUN
crl-16479	193	6	with	with	ADP
crl-16479	193	7	a	a	DET
crl-16479	193	8	link	link	NOUN
crl-16479	193	9	]	]	PUNCT
crl-16479	193	10	librarian	librarian	PROPN
crl-16479	193	11	:	:	PUNCT
crl-16479	193	12	search	search	NOUN
crl-16479	193	13	fear	fear	NOUN
crl-16479	193	14	.	.	PUNCT
crl-16479	194	1	there	there	PRON
crl-16479	194	2	will	will	AUX
crl-16479	194	3	be	be	AUX
crl-16479	194	4	general	general	ADJ
crl-16479	194	5	articles	article	NOUN
crl-16479	194	6	on	on	ADP
crl-16479	194	7	fear	fear	NOUN
crl-16479	194	8	in	in	ADP
crl-16479	194	9	general	general	ADJ
crl-16479	194	10	and	and	CCONJ
crl-16479	194	11	specific	specific	ADJ
crl-16479	194	12	articles	article	NOUN
crl-16479	194	13	on	on	ADP
crl-16479	194	14	specific	specific	ADJ
crl-16479	194	15	types	type	NOUN
crl-16479	194	16	of	of	ADP
crl-16479	194	17	fear	fear	NOUN
crl-16479	194	18	.	.	PUNCT
crl-16479	195	1	visitor	visitor	NOUN
crl-16479	195	2	:	:	PUNCT
crl-16479	195	3	thank	thank	VERB
crl-16479	195	4	you	you	PRON
crl-16479	195	5	so	so	ADV
crl-16479	195	6	much	much	ADV
crl-16479	195	7	for	for	ADP
crl-16479	195	8	your	your	PRON
crl-16479	195	9	help	help	NOUN
crl-16479	195	10	.	.	PUNCT
crl-16479	196	1			NOUN
crl-16479	196	2	although	although	SCONJ
crl-16479	196	3	database	database	NOUN
crl-16479	196	4	advice	advice	NOUN
crl-16479	196	5	is	be	AUX
crl-16479	196	6	given	give	VERB
crl-16479	196	7	,	,	PUNCT
crl-16479	196	8	there	there	PRON
crl-16479	196	9	is	be	VERB
crl-16479	196	10	also	also	ADV
crl-16479	196	11	a	a	DET
crl-16479	196	12	supportive	supportive	ADJ
crl-16479	196	13	discussion	discussion	NOUN
crl-16479	196	14	related	relate	VERB
crl-16479	196	15	to	to	ADP
crl-16479	196	16	the	the	DET
crl-16479	196	17	student	student	NOUN
crl-16479	196	18	’s	’s	PART
crl-16479	196	19	assignment	assignment	NOUN
crl-16479	196	20	.	.	PUNCT
crl-16479	197	1	in	in	ADP
crl-16479	197	2	addition	addition	NOUN
crl-16479	197	3	to	to	ADP
crl-16479	197	4	providing	provide	VERB
crl-16479	197	5	a	a	DET
crl-16479	197	6	wealth	wealth	NOUN
crl-16479	197	7	of	of	ADP
crl-16479	197	8	information	information	NOUN
crl-16479	197	9	for	for	ADP
crl-16479	197	10	observing	observe	VERB
crl-16479	197	11	and	and	CCONJ
crl-16479	197	12	understanding	understand	VERB
crl-16479	197	13	the	the	DET
crl-16479	197	14	proactive	proactive	ADJ
crl-16479	197	15	nature	nature	NOUN
crl-16479	197	16	of	of	ADP
crl-16479	197	17	the	the	DET
crl-16479	197	18	service	service	NOUN
crl-16479	197	19	,	,	PUNCT
crl-16479	197	20	the	the	DET
crl-16479	197	21	availability	availability	NOUN
crl-16479	197	22	of	of	ADP
crl-16479	197	23	chat	chat	ADJ
crl-16479	197	24	transcripts	transcript	NOUN
crl-16479	197	25	has	have	AUX
crl-16479	197	26	given	give	VERB
crl-16479	197	27	researchers	researcher	NOUN
crl-16479	197	28	the	the	DET
crl-16479	197	29	opportunity	opportunity	NOUN
crl-16479	197	30	to	to	PART
crl-16479	197	31	gain	gain	VERB
crl-16479	197	32	a	a	DET
crl-16479	197	33	deeper	deep	ADJ
crl-16479	197	34	understanding	understanding	NOUN
crl-16479	197	35	of	of	ADP
crl-16479	197	36	these	these	DET
crl-16479	197	37	reference	reference	NOUN
crl-16479	197	38	transactions	transaction	NOUN
crl-16479	197	39	.	.	PUNCT
crl-16479	198	1	oakleaf	oakleaf	PROPN
crl-16479	198	2	provides	provide	VERB
crl-16479	198	3	an	an	DET
crl-16479	198	4	overview	overview	NOUN
crl-16479	198	5	of	of	ADP
crl-16479	198	6	a	a	DET
crl-16479	198	7	number	number	NOUN
crl-16479	198	8	of	of	ADP
crl-16479	198	9	studies	study	NOUN
crl-16479	198	10	in	in	ADP
crl-16479	198	11	which	which	PRON
crl-16479	198	12	transcripts	transcript	NOUN
crl-16479	198	13	show	show	VERB
crl-16479	198	14	that	that	SCONJ
crl-16479	198	15	most	most	ADJ
crl-16479	198	16	(	(	PUNCT
crl-16479	198	17	more	more	ADJ
crl-16479	198	18	than	than	ADP
crl-16479	198	19	80	80	NUM
crl-16479	198	20	%	%	NOUN
crl-16479	198	21	)	)	PUNCT
crl-16479	198	22	of	of	ADP
crl-16479	198	23	questions	question	NOUN
crl-16479	198	24	received	receive	VERB
crl-16479	198	25	at	at	ADP
crl-16479	198	26	the	the	DET
crl-16479	198	27	reference	reference	NOUN
crl-16479	198	28	desk	desk	NOUN
crl-16479	198	29	involve	involve	VERB
crl-16479	198	30	at	at	ADP
crl-16479	198	31	least	least	ADJ
crl-16479	198	32	some	some	DET
crl-16479	198	33	element	element	NOUN
crl-16479	198	34	of	of	ADP
crl-16479	198	35	instruction.40	instruction.40	NOUN
crl-16479	198	36	duncan	duncan	PROPN
crl-16479	198	37	and	and	CCONJ
crl-16479	198	38	gerrard	gerrard	PROPN
crl-16479	198	39	found	find	VERB
crl-16479	198	40	that	that	SCONJ
crl-16479	198	41	more	more	ADJ
crl-16479	198	42	than	than	ADP
crl-16479	198	43	45	45	NUM
crl-16479	198	44	percent	percent	NOUN
crl-16479	198	45	of	of	ADP
crl-16479	198	46	chat	chat	NOUN
crl-16479	198	47	reference	reference	NOUN
crl-16479	198	48	questions	question	NOUN
crl-16479	198	49	were	be	AUX
crl-16479	198	50	related	relate	VERB
crl-16479	198	51	to	to	ADP
crl-16479	198	52	research.41	research.41	ADP
crl-16479	198	53	these	these	DET
crl-16479	198	54	findings	finding	NOUN
crl-16479	198	55	reinforce	reinforce	VERB
crl-16479	198	56	studies	study	NOUN
crl-16479	198	57	of	of	ADP
crl-16479	198	58	the	the	DET
crl-16479	198	59	research	research	NOUN
crl-16479	198	60	process	process	NOUN
crl-16479	198	61	conducted	conduct	VERB
crl-16479	198	62	by	by	ADP
crl-16479	198	63	kulhthau	kulhthau	NOUN
crl-16479	198	64	,	,	PUNCT
crl-16479	198	65	which	which	PRON
crl-16479	198	66	reveal	reveal	VERB
crl-16479	198	67	that	that	SCONJ
crl-16479	198	68	“	"	PUNCT
crl-16479	198	69	students	student	NOUN
crl-16479	198	70	need	need	VERB
crl-16479	198	71	considerable	considerable	ADJ
crl-16479	198	72	guidance	guidance	NOUN
crl-16479	198	73	and	and	CCONJ
crl-16479	198	74	intervention	intervention	NOUN
crl-16479	198	75	throughout	throughout	ADP
crl-16479	198	76	the	the	DET
crl-16479	198	77	research	research	NOUN
crl-16479	198	78	process	process	NOUN
crl-16479	198	79	to	to	PART
crl-16479	198	80	construct	construct	VERB
crl-16479	198	81	a	a	DET
crl-16479	198	82	personal	personal	ADJ
crl-16479	198	83	understanding	understanding	NOUN
crl-16479	198	84	.	.	PUNCT
crl-16479	199	1	without	without	ADP
crl-16479	199	2	guidance	guidance	NOUN
crl-16479	199	3	,	,	PUNCT
crl-16479	199	4	they	they	PRON
crl-16479	199	5	tend	tend	VERB
crl-16479	199	6	to	to	PART
crl-16479	199	7	approach	approach	VERB
crl-16479	199	8	the	the	DET
crl-16479	199	9	research	research	NOUN
crl-16479	199	10	process	process	NOUN
crl-16479	199	11	as	as	ADP
crl-16479	199	12	a	a	DET
crl-16479	199	13	simple	simple	ADJ
crl-16479	199	14	collecting	collecting	NOUN
crl-16479	199	15	and	and	CCONJ
crl-16479	199	16	presenting	present	VERB
crl-16479	199	17	assignment	assignment	NOUN
crl-16479	199	18	that	that	PRON
crl-16479	199	19	leads	lead	VERB
crl-16479	199	20	to	to	ADP
crl-16479	199	21	copying	copying	NOUN
crl-16479	199	22	and	and	CCONJ
crl-16479	199	23	pasting	paste	VERB
crl-16479	199	24	with	with	ADP
crl-16479	199	25	little	little	ADJ
crl-16479	199	26	real	real	ADJ
crl-16479	199	27	learning	learning	NOUN
crl-16479	199	28	.	.	PUNCT
crl-16479	200	1	”42	”42	NOUN
crl-16479	200	2	taken	take	VERB
crl-16479	200	3	together	together	ADV
crl-16479	200	4	,	,	PUNCT
crl-16479	200	5	the	the	DET
crl-16479	200	6	findings	finding	NOUN
crl-16479	200	7	demonstrate	demonstrate	VERB
crl-16479	200	8	that	that	SCONJ
crl-16479	200	9	the	the	DET
crl-16479	200	10	reference	reference	NOUN
crl-16479	200	11	transaction	transaction	NOUN
crl-16479	200	12	can	can	AUX
crl-16479	200	13	result	result	VERB
crl-16479	200	14	in	in	ADP
crl-16479	200	15	the	the	DET
crl-16479	200	16	librarian	librarian	ADJ
crl-16479	200	17	providing	provide	VERB
crl-16479	200	18	guidance	guidance	NOUN
crl-16479	200	19	and	and	CCONJ
crl-16479	200	20	advice	advice	NOUN
crl-16479	200	21	,	,	PUNCT
crl-16479	200	22	involving	involve	VERB
crl-16479	200	23	the	the	DET
crl-16479	200	24	librarian	librarian	NOUN
crl-16479	200	25	in	in	ADP
crl-16479	200	26	a	a	DET
crl-16479	200	27	learner	learner	NOUN
crl-16479	200	28	-	-	PUNCT
crl-16479	200	29	centered	center	VERB
crl-16479	200	30	approach	approach	NOUN
crl-16479	200	31	to	to	ADP
crl-16479	200	32	the	the	DET
crl-16479	200	33	research	research	NOUN
crl-16479	200	34	process	process	NOUN
crl-16479	200	35	that	that	PRON
crl-16479	200	36	focuses	focus	VERB
crl-16479	200	37	on	on	ADP
crl-16479	200	38	the	the	DET
crl-16479	200	39	active	active	ADJ
crl-16479	200	40	participation	participation	NOUN
crl-16479	200	41	of	of	ADP
crl-16479	200	42	the	the	DET
crl-16479	200	43	learner	learner	NOUN
crl-16479	200	44	and	and	CCONJ
crl-16479	200	45	experiential	experiential	ADJ
crl-16479	200	46	learning	learning	NOUN
crl-16479	200	47	rather	rather	ADV
crl-16479	200	48	than	than	ADP
crl-16479	200	49	on	on	ADP
crl-16479	200	50	activities	activity	NOUN
crl-16479	200	51	involving	involve	VERB
crl-16479	200	52	rote	rote	PROPN
crl-16479	200	53	memorization	memorization	PROPN
crl-16479	200	54	.	.	PUNCT
crl-16479	201	1	in	in	ADP
crl-16479	201	2	reviewing	review	VERB
crl-16479	201	3	the	the	DET
crl-16479	201	4	transcripts	transcript	NOUN
crl-16479	201	5	from	from	ADP
crl-16479	201	6	the	the	DET
crl-16479	201	7	proactive	proactive	ADJ
crl-16479	201	8	chat	chat	NOUN
crl-16479	201	9	system	system	NOUN
crl-16479	201	10	,	,	PUNCT
crl-16479	201	11	we	we	PRON
crl-16479	201	12	also	also	ADV
crl-16479	201	13	noted	note	VERB
crl-16479	201	14	that	that	SCONJ
crl-16479	201	15	many	many	ADJ
crl-16479	201	16	of	of	ADP
crl-16479	201	17	the	the	DET
crl-16479	201	18	questions	question	NOUN
crl-16479	201	19	were	be	AUX
crl-16479	201	20	related	relate	VERB
crl-16479	201	21	to	to	ADP
crl-16479	201	22	topics	topic	NOUN
crl-16479	201	23	or	or	CCONJ
crl-16479	201	24	some	some	DET
crl-16479	201	25	form	form	NOUN
crl-16479	201	26	of	of	ADP
crl-16479	201	27	topic	topic	NOUN
crl-16479	201	28	exploration	exploration	NOUN
crl-16479	201	29	,	,	PUNCT
crl-16479	201	30	so	so	ADV
crl-16479	201	31	we	we	PRON
crl-16479	201	32	conducted	conduct	VERB
crl-16479	201	33	an	an	DET
crl-16479	201	34	additional	additional	ADJ
crl-16479	201	35	exploratory	exploratory	ADJ
crl-16479	201	36	analysis	analysis	NOUN
crl-16479	201	37	of	of	ADP
crl-16479	201	38	the	the	DET
crl-16479	201	39	“	"	PUNCT
crl-16479	201	40	level	level	NOUN
crl-16479	201	41	3	3	NUM
crl-16479	201	42	”	"	PUNCT
crl-16479	201	43	and	and	CCONJ
crl-16479	201	44	“	"	PUNCT
crl-16479	201	45	level	level	NOUN
crl-16479	201	46	4	4	NUM
crl-16479	201	47	”	"	PUNCT
crl-16479	201	48	questions	question	NOUN
crl-16479	201	49	for	for	ADP
crl-16479	201	50	one	one	NUM
crl-16479	201	51	week	week	NOUN
crl-16479	201	52	in	in	ADP
crl-16479	201	53	november	november	PROPN
crl-16479	201	54	2013	2013	NUM
crl-16479	201	55	.	.	PUNCT
crl-16479	202	1	we	we	PRON
crl-16479	202	2	found	find	VERB
crl-16479	202	3	that	that	SCONJ
crl-16479	202	4	nearly	nearly	ADV
crl-16479	202	5	50	50	NUM
crl-16479	202	6	percent	percent	NOUN
crl-16479	202	7	(	(	PUNCT
crl-16479	202	8	185	185	NUM
crl-16479	202	9	of	of	ADP
crl-16479	202	10	372	372	NUM
crl-16479	202	11	)	)	PUNCT
crl-16479	202	12	of	of	ADP
crl-16479	202	13	the	the	DET
crl-16479	202	14	questions	question	NOUN
crl-16479	202	15	were	be	AUX
crl-16479	202	16	related	relate	VERB
crl-16479	202	17	to	to	ADP
crl-16479	202	18	topic	topic	NOUN
crl-16479	202	19	exploration	exploration	NOUN
crl-16479	202	20	.	.	PUNCT
crl-16479	203	1	this	this	PRON
crl-16479	203	2	suggests	suggest	VERB
crl-16479	203	3	that	that	SCONJ
crl-16479	203	4	point	point	NOUN
crl-16479	203	5	-	-	PUNCT
crl-16479	203	6	of	of	ADP
crl-16479	203	7	-	-	PUNCT
crl-16479	203	8	need	need	NOUN
crl-16479	203	9	support	support	NOUN
crl-16479	203	10	for	for	ADP
crl-16479	203	11	the	the	DET
crl-16479	203	12	research	research	NOUN
crl-16479	203	13	process	process	NOUN
crl-16479	203	14	,	,	PUNCT
crl-16479	203	15	like	like	ADP
crl-16479	203	16	the	the	DET
crl-16479	203	17	more	more	ADV
crl-16479	203	18	formal	formal	ADJ
crl-16479	203	19	aspects	aspect	NOUN
crl-16479	203	20	of	of	ADP
crl-16479	203	21	information	information	NOUN
crl-16479	203	22	literacy	literacy	NOUN
crl-16479	203	23	instruction	instruction	NOUN
crl-16479	203	24	,	,	PUNCT
crl-16479	203	25	“	"	PUNCT
crl-16479	203	26	demands	demand	VERB
crl-16479	203	27	greater	great	ADJ
crl-16479	203	28	sense	sense	NOUN
crl-16479	203	29	-	-	PUNCT
crl-16479	203	30	making	making	NOUN
crl-16479	203	31	and	and	CCONJ
crl-16479	203	32	metacognition	metacognition	NOUN
crl-16479	203	33	from	from	ADP
crl-16479	203	34	the	the	DET
crl-16479	203	35	student	student	NOUN
crl-16479	203	36	”	"	PUNCT
crl-16479	203	37	and	and	CCONJ
crl-16479	203	38	less	less	ADJ
crl-16479	203	39	support	support	NOUN
crl-16479	203	40	for	for	ADP
crl-16479	203	41	tool	tool	NOUN
crl-16479	203	42	-	-	PUNCT
crl-16479	203	43	based	base	VERB
crl-16479	203	44	instruction.43	instruction.43	ADV
crl-16479	203	45	without	without	ADP
crl-16479	203	46	the	the	DET
crl-16479	203	47	barriers	barrier	NOUN
crl-16479	203	48	to	to	ADP
crl-16479	203	49	access	access	NOUN
crl-16479	203	50	that	that	PRON
crl-16479	203	51	existed	exist	VERB
crl-16479	203	52	in	in	ADP
crl-16479	203	53	the	the	DET
crl-16479	203	54	past	past	NOUN
crl-16479	203	55	,	,	PUNCT
crl-16479	203	56	questions	question	NOUN
crl-16479	203	57	are	be	AUX
crl-16479	203	58	becoming	become	VERB
crl-16479	203	59	more	more	ADJ
crl-16479	203	60	concept	concept	NOUN
crl-16479	203	61	-	-	PUNCT
crl-16479	203	62	based	base	VERB
crl-16479	203	63	and	and	CCONJ
crl-16479	203	64	complex	complex	ADJ
crl-16479	203	65	.	.	PUNCT
crl-16479	204	1	summary	summary	NOUN
crl-16479	204	2	and	and	CCONJ
crl-16479	204	3	implications	implication	NOUN
crl-16479	204	4	for	for	ADP
crl-16479	204	5	practice	practice	NOUN
crl-16479	204	6	after	after	ADP
crl-16479	204	7	years	year	NOUN
crl-16479	204	8	of	of	ADP
crl-16479	204	9	decline	decline	NOUN
crl-16479	204	10	in	in	ADP
crl-16479	204	11	both	both	CCONJ
crl-16479	204	12	the	the	DET
crl-16479	204	13	number	number	NOUN
crl-16479	204	14	and	and	CCONJ
crl-16479	204	15	complexity	complexity	NOUN
crl-16479	204	16	of	of	ADP
crl-16479	204	17	questions	question	NOUN
crl-16479	204	18	,	,	PUNCT
crl-16479	204	19	it	it	PRON
crl-16479	204	20	appears	appear	VERB
crl-16479	204	21	that	that	SCONJ
crl-16479	204	22	proactive	proactive	ADJ
crl-16479	204	23	online	online	ADJ
crl-16479	204	24	chat	chat	NOUN
crl-16479	204	25	systems	system	NOUN
crl-16479	204	26	can	can	AUX
crl-16479	204	27	provide	provide	VERB
crl-16479	204	28	an	an	DET
crl-16479	204	29	opportunity	opportunity	NOUN
crl-16479	204	30	for	for	SCONJ
crl-16479	204	31	libraries	library	NOUN
crl-16479	204	32	to	to	PART
crl-16479	204	33	reverse	reverse	VERB
crl-16479	204	34	the	the	DET
crl-16479	204	35	trend	trend	NOUN
crl-16479	204	36	.	.	PUNCT
crl-16479	205	1	a	a	DET
crl-16479	205	2	review	review	NOUN
crl-16479	205	3	of	of	ADP
crl-16479	205	4	published	publish	VERB
crl-16479	205	5	data	data	NOUN
crl-16479	205	6	shows	show	VERB
crl-16479	205	7	that	that	SCONJ
crl-16479	205	8	,	,	PUNCT
crl-16479	205	9	perhaps	perhaps	ADV
crl-16479	205	10	because	because	SCONJ
crl-16479	205	11	of	of	ADP
crl-16479	205	12	convenience	convenience	NOUN
crl-16479	205	13	,	,	PUNCT
crl-16479	205	14	users	user	NOUN
crl-16479	205	15	are	be	AUX
crl-16479	205	16	willing	willing	ADJ
crl-16479	205	17	to	to	PART
crl-16479	205	18	ask	ask	VERB
crl-16479	205	19	more	more	ADV
crl-16479	205	20	complex	complex	ADJ
crl-16479	205	21	reference	reference	NOUN
crl-16479	205	22	questions	question	NOUN
crl-16479	205	23	through	through	ADP
crl-16479	205	24	online	online	ADJ
crl-16479	205	25	services	service	NOUN
crl-16479	205	26	.	.	PUNCT
crl-16479	206	1	however	however	ADV
crl-16479	206	2	,	,	PUNCT
crl-16479	206	3	for	for	SCONJ
crl-16479	206	4	most	most	ADJ
crl-16479	206	5	of	of	ADP
crl-16479	206	6	the	the	DET
crl-16479	206	7	studies	study	NOUN
crl-16479	206	8	reviewed	review	VERB
crl-16479	206	9	,	,	PUNCT
crl-16479	206	10	the	the	DET
crl-16479	206	11	volume	volume	NOUN
crl-16479	206	12	of	of	ADP
crl-16479	206	13	questions	question	NOUN
crl-16479	206	14	received	receive	VERB
crl-16479	206	15	through	through	ADP
crl-16479	206	16	online	online	ADJ
crl-16479	206	17	chat	chat	NOUN
crl-16479	206	18	remained	remain	VERB
crl-16479	206	19	low	low	ADJ
crl-16479	206	20	—	—	PUNCT
crl-16479	206	21	so	so	ADV
crl-16479	206	22	low	low	ADJ
crl-16479	206	23	,	,	PUNCT
crl-16479	206	24	in	in	ADP
crl-16479	206	25	fact	fact	NOUN
crl-16479	206	26	,	,	PUNCT
crl-16479	206	27	that	that	SCONJ
crl-16479	206	28	some	some	DET
crl-16479	206	29	libraries	library	NOUN
crl-16479	206	30	could	could	AUX
crl-16479	206	31	not	not	PART
crl-16479	206	32	justify	justify	VERB
crl-16479	206	33	staffing	staff	VERB
crl-16479	206	34	the	the	DET
crl-16479	206	35	service	service	NOUN
crl-16479	206	36	with	with	ADP
crl-16479	206	37	librarians	librarian	NOUN
crl-16479	206	38	.	.	PUNCT
crl-16479	207	1	implementing	implement	VERB
crl-16479	207	2	the	the	DET
crl-16479	207	3	proactive	proactive	NOUN
crl-16479	207	4	chat	chat	NOUN
crl-16479	207	5	reference	reference	NOUN
crl-16479	207	6	service	service	NOUN
crl-16479	207	7	reported	report	VERB
crl-16479	207	8	here	here	ADV
crl-16479	207	9	dramatically	dramatically	ADV
crl-16479	207	10	increased	increase	VERB
crl-16479	207	11	the	the	DET
crl-16479	207	12	number	number	NOUN
crl-16479	207	13	of	of	ADP
crl-16479	207	14	reference	reference	NOUN
crl-16479	207	15	questions	question	NOUN
crl-16479	207	16	received	receive	VERB
crl-16479	207	17	.	.	PUNCT
crl-16479	208	1	by	by	ADP
crl-16479	208	2	analyzing	analyze	VERB
crl-16479	208	3	chat	chat	NOUN
crl-16479	208	4	transcripts	transcript	NOUN
crl-16479	208	5	and	and	CCONJ
crl-16479	208	6	conducting	conduct	VERB
crl-16479	208	7	a	a	DET
crl-16479	208	8	study	study	NOUN
crl-16479	208	9	of	of	ADP
crl-16479	208	10	question	question	NOUN
crl-16479	208	11	complexity	complexity	NOUN
crl-16479	208	12	,	,	PUNCT
crl-16479	208	13	we	we	PRON
crl-16479	208	14	learned	learn	VERB
crl-16479	208	15	that	that	SCONJ
crl-16479	208	16	the	the	DET
crl-16479	208	17	questions	question	NOUN
crl-16479	208	18	received	receive	VERB
crl-16479	208	19	972	972	NUM
crl-16479	208	20	college	college	PROPN
crl-16479	208	21	&	&	CCONJ
crl-16479	208	22	research	research	PROPN
crl-16479	208	23	libraries	library	NOUN
crl-16479	208	24	november	november	PROPN
crl-16479	208	25	2015	2015	NUM
crl-16479	208	26	through	through	ADP
crl-16479	208	27	our	our	PRON
crl-16479	208	28	proactive	proactive	ADJ
crl-16479	208	29	chat	chat	NOUN
crl-16479	208	30	system	system	NOUN
crl-16479	208	31	were	be	AUX
crl-16479	208	32	more	more	ADV
crl-16479	208	33	complex	complex	ADJ
crl-16479	208	34	than	than	ADP
crl-16479	208	35	the	the	DET
crl-16479	208	36	questions	question	NOUN
crl-16479	208	37	we	we	PRON
crl-16479	208	38	had	have	AUX
crl-16479	208	39	been	be	AUX
crl-16479	208	40	receiving	receive	VERB
crl-16479	208	41	at	at	ADP
crl-16479	208	42	our	our	PRON
crl-16479	208	43	service	service	NOUN
crl-16479	208	44	desks	desk	NOUN
crl-16479	208	45	.	.	PUNCT
crl-16479	209	1	we	we	PRON
crl-16479	209	2	also	also	ADV
crl-16479	209	3	discovered	discover	VERB
crl-16479	209	4	that	that	SCONJ
crl-16479	209	5	the	the	DET
crl-16479	209	6	frequency	frequency	NOUN
crl-16479	209	7	of	of	ADP
crl-16479	209	8	complex	complex	ADJ
crl-16479	209	9	questions	question	NOUN
crl-16479	209	10	—	—	PUNCT
crl-16479	209	11	often	often	ADV
crl-16479	209	12	more	more	ADJ
crl-16479	209	13	than	than	ADP
crl-16479	209	14	eight	eight	NUM
crl-16479	209	15	an	an	DET
crl-16479	209	16	hour	hour	NOUN
crl-16479	209	17	—	—	PUNCT
crl-16479	209	18	was	be	AUX
crl-16479	209	19	too	too	ADV
crl-16479	209	20	high	high	ADJ
crl-16479	209	21	for	for	SCONJ
crl-16479	209	22	nonprofessional	nonprofessional	ADJ
crl-16479	209	23	staff	staff	NOUN
crl-16479	209	24	to	to	PART
crl-16479	209	25	efficiently	efficiently	ADV
crl-16479	209	26	refer	refer	VERB
crl-16479	209	27	to	to	ADP
crl-16479	209	28	librarians	librarians	PROPN
crl-16479	209	29	.	.	PUNCT
crl-16479	210	1	the	the	DET
crl-16479	210	2	results	result	NOUN
crl-16479	210	3	also	also	ADV
crl-16479	210	4	supported	support	VERB
crl-16479	210	5	the	the	DET
crl-16479	210	6	previous	previous	ADJ
crl-16479	210	7	findings	finding	NOUN
crl-16479	210	8	of	of	ADP
crl-16479	210	9	others	other	NOUN
crl-16479	210	10	that	that	PRON
crl-16479	210	11	many	many	ADJ
crl-16479	210	12	reference	reference	NOUN
crl-16479	210	13	questions	question	NOUN
crl-16479	210	14	,	,	PUNCT
crl-16479	210	15	even	even	ADV
crl-16479	210	16	simple	simple	ADJ
crl-16479	210	17	reference	reference	NOUN
crl-16479	210	18	questions	question	NOUN
crl-16479	210	19	,	,	PUNCT
crl-16479	210	20	provide	provide	VERB
crl-16479	210	21	an	an	DET
crl-16479	210	22	opportunity	opportunity	NOUN
crl-16479	210	23	for	for	ADP
crl-16479	210	24	broad	broad	ADJ
crl-16479	210	25	support	support	NOUN
crl-16479	210	26	for	for	ADP
crl-16479	210	27	the	the	DET
crl-16479	210	28	research	research	NOUN
crl-16479	210	29	process	process	NOUN
crl-16479	210	30	including	include	VERB
crl-16479	210	31	topic	topic	NOUN
crl-16479	210	32	development	development	NOUN
crl-16479	210	33	.	.	PUNCT
crl-16479	211	1	these	these	DET
crl-16479	211	2	findings	finding	NOUN
crl-16479	211	3	caused	cause	VERB
crl-16479	211	4	us	we	PRON
crl-16479	211	5	to	to	PART
crl-16479	211	6	reevaluate	reevaluate	VERB
crl-16479	211	7	our	our	PRON
crl-16479	211	8	tiered	tiere	VERB
crl-16479	211	9	service	service	NOUN
crl-16479	211	10	model	model	NOUN
crl-16479	211	11	.	.	PUNCT
crl-16479	212	1	although	although	SCONJ
crl-16479	212	2	we	we	PRON
crl-16479	212	3	could	could	AUX
crl-16479	212	4	train	train	VERB
crl-16479	212	5	nonprofessional	nonprofessional	ADJ
crl-16479	212	6	staff	staff	NOUN
crl-16479	212	7	to	to	PART
crl-16479	212	8	answer	answer	VERB
crl-16479	212	9	questions	question	NOUN
crl-16479	212	10	related	relate	VERB
crl-16479	212	11	to	to	ADP
crl-16479	212	12	library	library	NOUN
crl-16479	212	13	use	use	NOUN
crl-16479	212	14	,	,	PUNCT
crl-16479	212	15	support	support	NOUN
crl-16479	212	16	for	for	ADP
crl-16479	212	17	the	the	DET
crl-16479	212	18	complex	complex	ADJ
crl-16479	212	19	chat	chat	NOUN
crl-16479	212	20	questions	question	NOUN
crl-16479	212	21	required	require	VERB
crl-16479	212	22	a	a	DET
crl-16479	212	23	broad	broad	ADJ
crl-16479	212	24	understanding	understanding	NOUN
crl-16479	212	25	of	of	ADP
crl-16479	212	26	the	the	DET
crl-16479	212	27	research	research	NOUN
crl-16479	212	28	process	process	NOUN
crl-16479	212	29	,	,	PUNCT
crl-16479	212	30	the	the	DET
crl-16479	212	31	breadth	breadth	NOUN
crl-16479	212	32	and	and	CCONJ
crl-16479	212	33	depth	depth	NOUN
crl-16479	212	34	of	of	ADP
crl-16479	212	35	the	the	DET
crl-16479	212	36	thousands	thousand	NOUN
crl-16479	212	37	of	of	ADP
crl-16479	212	38	information	information	NOUN
crl-16479	212	39	resources	resource	NOUN
crl-16479	212	40	available	available	ADJ
crl-16479	212	41	,	,	PUNCT
crl-16479	212	42	as	as	ADV
crl-16479	212	43	well	well	ADV
crl-16479	212	44	as	as	ADP
crl-16479	212	45	topic	topic	NOUN
crl-16479	212	46	development	development	NOUN
crl-16479	212	47	and	and	CCONJ
crl-16479	212	48	refinement	refinement	NOUN
crl-16479	212	49	.	.	PUNCT
crl-16479	213	1	this	this	DET
crl-16479	213	2	breadth	breadth	NOUN
crl-16479	213	3	of	of	ADP
crl-16479	213	4	knowledge	knowledge	NOUN
crl-16479	213	5	is	be	AUX
crl-16479	213	6	beyond	beyond	ADP
crl-16479	213	7	what	what	PRON
crl-16479	213	8	would	would	AUX
crl-16479	213	9	normally	normally	ADV
crl-16479	213	10	be	be	AUX
crl-16479	213	11	expected	expect	VERB
crl-16479	213	12	of	of	ADP
crl-16479	213	13	a	a	DET
crl-16479	213	14	person	person	NOUN
crl-16479	213	15	working	work	VERB
crl-16479	213	16	in	in	ADP
crl-16479	213	17	a	a	DET
crl-16479	213	18	nonprofessional	nonprofessional	ADJ
crl-16479	213	19	position	position	NOUN
crl-16479	213	20	;	;	PUNCT
crl-16479	213	21	in	in	ADP
crl-16479	213	22	fact	fact	NOUN
crl-16479	213	23	,	,	PUNCT
crl-16479	213	24	seeing	see	VERB
crl-16479	213	25	librarians	librarian	NOUN
crl-16479	213	26	’	'	PUNCT
crl-16479	213	27	competencies	competency	NOUN
crl-16479	213	28	demonstrated	demonstrate	VERB
crl-16479	213	29	through	through	ADP
crl-16479	213	30	months	month	NOUN
crl-16479	213	31	of	of	ADP
crl-16479	213	32	chat	chat	NOUN
crl-16479	213	33	transcripts	transcript	NOUN
crl-16479	213	34	illustrates	illustrate	VERB
crl-16479	213	35	what	what	PRON
crl-16479	213	36	we	we	PRON
crl-16479	213	37	have	have	AUX
crl-16479	213	38	always	always	ADV
crl-16479	213	39	known	know	VERB
crl-16479	213	40	about	about	ADP
crl-16479	213	41	the	the	DET
crl-16479	213	42	work	work	NOUN
crl-16479	213	43	:	:	PUNCT
crl-16479	213	44	it	it	PRON
crl-16479	213	45	is	be	AUX
crl-16479	213	46	a	a	DET
crl-16479	213	47	profession	profession	NOUN
crl-16479	213	48	,	,	PUNCT
crl-16479	213	49	not	not	PART
crl-16479	213	50	a	a	DET
crl-16479	213	51	job	job	NOUN
crl-16479	213	52	.	.	PUNCT
crl-16479	214	1	the	the	DET
crl-16479	214	2	opportunity	opportunity	NOUN
crl-16479	214	3	to	to	PART
crl-16479	214	4	once	once	ADV
crl-16479	214	5	again	again	ADV
crl-16479	214	6	provide	provide	VERB
crl-16479	214	7	individual	individual	ADJ
crl-16479	214	8	reference	reference	NOUN
crl-16479	214	9	service	service	NOUN
crl-16479	214	10	at	at	ADP
crl-16479	214	11	the	the	DET
crl-16479	214	12	point	point	NOUN
crl-16479	214	13	of	of	ADP
crl-16479	214	14	need	need	NOUN
crl-16479	214	15	reopens	reopen	VERB
crl-16479	214	16	the	the	DET
crl-16479	214	17	longstanding	longstanding	ADJ
crl-16479	214	18	debate	debate	NOUN
crl-16479	214	19	about	about	ADP
crl-16479	214	20	how	how	SCONJ
crl-16479	214	21	to	to	PART
crl-16479	214	22	appropriately	appropriately	ADV
crl-16479	214	23	staff	staff	VERB
crl-16479	214	24	the	the	DET
crl-16479	214	25	service	service	NOUN
crl-16479	214	26	.	.	PUNCT
crl-16479	215	1	as	as	SCONJ
crl-16479	215	2	content	content	NOUN
crl-16479	215	3	becomes	become	VERB
crl-16479	215	4	increasingly	increasingly	ADV
crl-16479	215	5	available	available	ADJ
crl-16479	215	6	online	online	NOUN
crl-16479	215	7	,	,	PUNCT
crl-16479	215	8	it	it	PRON
crl-16479	215	9	is	be	AUX
crl-16479	215	10	more	more	ADV
crl-16479	215	11	important	important	ADJ
crl-16479	215	12	than	than	ADP
crl-16479	215	13	ever	ever	ADV
crl-16479	215	14	to	to	PART
crl-16479	215	15	provide	provide	VERB
crl-16479	215	16	students	student	NOUN
crl-16479	215	17	with	with	ADP
crl-16479	215	18	a	a	DET
crl-16479	215	19	strong	strong	ADJ
crl-16479	215	20	foundation	foundation	NOUN
crl-16479	215	21	of	of	ADP
crl-16479	215	22	information	information	NOUN
crl-16479	215	23	literacy	literacy	NOUN
crl-16479	215	24	concepts	concept	NOUN
crl-16479	215	25	.	.	PUNCT
crl-16479	216	1	curricular	curricular	ADJ
crl-16479	216	2	integration	integration	NOUN
crl-16479	216	3	and	and	CCONJ
crl-16479	216	4	classroom	classroom	NOUN
crl-16479	216	5	instruction	instruction	NOUN
crl-16479	216	6	provide	provide	VERB
crl-16479	216	7	students	student	NOUN
crl-16479	216	8	with	with	ADP
crl-16479	216	9	information	information	NOUN
crl-16479	216	10	before	before	SCONJ
crl-16479	216	11	they	they	PRON
crl-16479	216	12	embark	embark	VERB
crl-16479	216	13	on	on	ADP
crl-16479	216	14	a	a	DET
crl-16479	216	15	research	research	NOUN
crl-16479	216	16	assignment	assignment	NOUN
crl-16479	216	17	.	.	PUNCT
crl-16479	217	1	because	because	SCONJ
crl-16479	217	2	content	content	NOUN
crl-16479	217	3	is	be	AUX
crl-16479	217	4	more	more	ADV
crl-16479	217	5	readily	readily	ADV
crl-16479	217	6	accessible	accessible	ADJ
crl-16479	217	7	,	,	PUNCT
crl-16479	217	8	information	information	NOUN
crl-16479	217	9	literacy	literacy	NOUN
crl-16479	217	10	instruction	instruction	NOUN
crl-16479	217	11	has	have	AUX
crl-16479	217	12	shifted	shift	VERB
crl-16479	217	13	to	to	ADP
crl-16479	217	14	broader	broad	ADJ
crl-16479	217	15	concepts	concept	NOUN
crl-16479	217	16	of	of	ADP
crl-16479	217	17	information	information	NOUN
crl-16479	217	18	evaluation	evaluation	NOUN
crl-16479	217	19	and	and	CCONJ
crl-16479	217	20	use	use	NOUN
crl-16479	217	21	.	.	PUNCT
crl-16479	218	1	having	have	VERB
crl-16479	218	2	a	a	DET
crl-16479	218	3	librarian	librarian	NOUN
crl-16479	218	4	available	available	ADJ
crl-16479	218	5	to	to	PART
crl-16479	218	6	provide	provide	VERB
crl-16479	218	7	guidance	guidance	NOUN
crl-16479	218	8	and	and	CCONJ
crl-16479	218	9	advice	advice	NOUN
crl-16479	218	10	at	at	ADP
crl-16479	218	11	a	a	DET
crl-16479	218	12	teachable	teachable	ADJ
crl-16479	218	13	moment	moment	NOUN
crl-16479	218	14	,	,	PUNCT
crl-16479	218	15	reinforcing	reinforce	VERB
crl-16479	218	16	and	and	CCONJ
crl-16479	218	17	tailoring	tailor	VERB
crl-16479	218	18	the	the	DET
crl-16479	218	19	research	research	NOUN
crl-16479	218	20	concepts	concept	NOUN
crl-16479	218	21	for	for	ADP
crl-16479	218	22	the	the	DET
crl-16479	218	23	individual	individual	ADJ
crl-16479	218	24	learner	learner	NOUN
crl-16479	218	25	,	,	PUNCT
crl-16479	218	26	may	may	AUX
crl-16479	218	27	well	well	ADV
crl-16479	218	28	be	be	AUX
crl-16479	218	29	a	a	DET
crl-16479	218	30	component	component	NOUN
crl-16479	218	31	that	that	PRON
crl-16479	218	32	has	have	AUX
crl-16479	218	33	been	be	AUX
crl-16479	218	34	missing	miss	VERB
crl-16479	218	35	for	for	ADP
crl-16479	218	36	many	many	ADJ
crl-16479	218	37	students	student	NOUN
crl-16479	218	38	as	as	SCONJ
crl-16479	218	39	they	they	PRON
crl-16479	218	40	develop	develop	VERB
crl-16479	218	41	critical	critical	ADJ
crl-16479	218	42	thinking	thinking	NOUN
crl-16479	218	43	skills	skill	NOUN
crl-16479	218	44	related	relate	VERB
crl-16479	218	45	to	to	ADP
crl-16479	218	46	the	the	DET
crl-16479	218	47	use	use	NOUN
crl-16479	218	48	of	of	ADP
crl-16479	218	49	information	information	NOUN
crl-16479	218	50	.	.	PUNCT
crl-16479	219	1	however	however	ADV
crl-16479	219	2	,	,	PUNCT
crl-16479	219	3	this	this	DET
crl-16479	219	4	level	level	NOUN
crl-16479	219	5	of	of	ADP
crl-16479	219	6	individual	individual	ADJ
crl-16479	219	7	service	service	NOUN
crl-16479	219	8	is	be	AUX
crl-16479	219	9	expensive	expensive	ADJ
crl-16479	219	10	and	and	CCONJ
crl-16479	219	11	will	will	AUX
crl-16479	219	12	need	need	VERB
crl-16479	219	13	to	to	PART
crl-16479	219	14	be	be	AUX
crl-16479	219	15	weighed	weigh	VERB
crl-16479	219	16	against	against	ADP
crl-16479	219	17	competing	compete	VERB
crl-16479	219	18	priorities	priority	NOUN
crl-16479	219	19	.	.	PUNCT
crl-16479	220	1	offering	offer	VERB
crl-16479	220	2	a	a	DET
crl-16479	220	3	convenient	convenient	ADJ
crl-16479	220	4	,	,	PUNCT
crl-16479	220	5	proactive	proactive	ADJ
crl-16479	220	6	chat	chat	NOUN
crl-16479	220	7	service	service	NOUN
crl-16479	220	8	has	have	AUX
crl-16479	220	9	demonstrated	demonstrate	VERB
crl-16479	220	10	that	that	SCONJ
crl-16479	220	11	users	user	NOUN
crl-16479	220	12	still	still	ADV
crl-16479	220	13	do	do	AUX
crl-16479	220	14	have	have	VERB
crl-16479	220	15	questions	question	NOUN
crl-16479	220	16	about	about	ADP
crl-16479	220	17	the	the	DET
crl-16479	220	18	broader	broad	ADJ
crl-16479	220	19	aspects	aspect	NOUN
crl-16479	220	20	of	of	ADP
crl-16479	220	21	research	research	NOUN
crl-16479	220	22	.	.	PUNCT
crl-16479	221	1	the	the	DET
crl-16479	221	2	increases	increase	NOUN
crl-16479	221	3	in	in	ADP
crl-16479	221	4	the	the	DET
crl-16479	221	5	number	number	NOUN
crl-16479	221	6	and	and	CCONJ
crl-16479	221	7	complexity	complexity	NOUN
crl-16479	221	8	of	of	ADP
crl-16479	221	9	chat	chat	NOUN
crl-16479	221	10	questions	question	NOUN
crl-16479	221	11	seen	see	VERB
crl-16479	221	12	at	at	ADP
crl-16479	221	13	this	this	DET
crl-16479	221	14	library	library	NOUN
crl-16479	221	15	appear	appear	VERB
crl-16479	221	16	to	to	PART
crl-16479	221	17	challenge	challenge	VERB
crl-16479	221	18	assumptions	assumption	NOUN
crl-16479	221	19	that	that	SCONJ
crl-16479	221	20	the	the	DET
crl-16479	221	21	decline	decline	NOUN
crl-16479	221	22	in	in	ADP
crl-16479	221	23	reference	reference	NOUN
crl-16479	221	24	questions	question	NOUN
crl-16479	221	25	is	be	AUX
crl-16479	221	26	a	a	DET
crl-16479	221	27	natural	natural	ADJ
crl-16479	221	28	and	and	CCONJ
crl-16479	221	29	reasonable	reasonable	ADJ
crl-16479	221	30	result	result	NOUN
crl-16479	221	31	of	of	ADP
crl-16479	221	32	improved	improve	VERB
crl-16479	221	33	discovery	discovery	NOUN
crl-16479	221	34	tools	tool	NOUN
crl-16479	221	35	and	and	CCONJ
crl-16479	221	36	more	more	ADV
crl-16479	221	37	effective	effective	ADJ
crl-16479	221	38	online	online	ADJ
crl-16479	221	39	access	access	NOUN
crl-16479	221	40	.	.	PUNCT
crl-16479	222	1	perhaps	perhaps	ADV
crl-16479	222	2	the	the	DET
crl-16479	222	3	answer	answer	NOUN
crl-16479	222	4	to	to	ADP
crl-16479	222	5	the	the	DET
crl-16479	222	6	question	question	NOUN
crl-16479	222	7	,	,	PUNCT
crl-16479	222	8	“	"	PUNCT
crl-16479	222	9	what	what	PRON
crl-16479	222	10	has	have	AUX
crl-16479	222	11	happened	happen	VERB
crl-16479	222	12	to	to	ADP
crl-16479	222	13	the	the	DET
crl-16479	222	14	more	more	ADV
crl-16479	222	15	complex	complex	ADJ
crl-16479	222	16	reference	reference	NOUN
crl-16479	222	17	questions	question	NOUN
crl-16479	222	18	,	,	PUNCT
crl-16479	222	19	the	the	DET
crl-16479	222	20	questions	question	NOUN
crl-16479	222	21	requiring	require	VERB
crl-16479	222	22	broader	broad	ADJ
crl-16479	222	23	research	research	NOUN
crl-16479	222	24	expertise	expertise	NOUN
crl-16479	222	25	?	?	PUNCT
crl-16479	222	26	”	"	PUNCT
crl-16479	222	27	is	be	AUX
crl-16479	222	28	that	that	SCONJ
crl-16479	222	29	these	these	DET
crl-16479	222	30	questions	question	NOUN
crl-16479	222	31	have	have	AUX
crl-16479	222	32	been	be	AUX
crl-16479	222	33	there	there	ADV
crl-16479	222	34	all	all	ADV
crl-16479	222	35	along	along	ADV
crl-16479	222	36	;	;	PUNCT
crl-16479	222	37	however	however	ADV
crl-16479	222	38	,	,	PUNCT
crl-16479	222	39	in	in	ADP
crl-16479	222	40	the	the	DET
crl-16479	222	41	online	online	ADJ
crl-16479	222	42	search	search	NOUN
crl-16479	222	43	environment	environment	NOUN
crl-16479	222	44	,	,	PUNCT
crl-16479	222	45	reference	reference	NOUN
crl-16479	222	46	service	service	NOUN
crl-16479	222	47	must	must	AUX
crl-16479	222	48	be	be	AUX
crl-16479	222	49	proactive	proactive	ADJ
crl-16479	222	50	,	,	PUNCT
crl-16479	222	51	convenient	convenient	ADJ
crl-16479	222	52	,	,	PUNCT
crl-16479	222	53	and	and	CCONJ
crl-16479	222	54	expert	expert	NOUN
crl-16479	222	55	to	to	PART
crl-16479	222	56	meet	meet	VERB
crl-16479	222	57	user	user	NOUN
crl-16479	222	58	expectations	expectation	NOUN
crl-16479	222	59	and	and	CCONJ
crl-16479	222	60	research	research	NOUN
crl-16479	222	61	needs	need	NOUN
crl-16479	222	62	.	.	PUNCT
crl-16479	223	1	even	even	ADV
crl-16479	223	2	if	if	SCONJ
crl-16479	223	3	a	a	DET
crl-16479	223	4	proactive	proactive	ADJ
crl-16479	223	5	chat	chat	NOUN
crl-16479	223	6	service	service	NOUN
crl-16479	223	7	is	be	AUX
crl-16479	223	8	implemented	implement	VERB
crl-16479	223	9	,	,	PUNCT
crl-16479	223	10	the	the	DET
crl-16479	223	11	demand	demand	NOUN
crl-16479	223	12	for	for	ADP
crl-16479	223	13	online	online	ADJ
crl-16479	223	14	reference	reference	NOUN
crl-16479	223	15	support	support	NOUN
crl-16479	223	16	for	for	ADP
crl-16479	223	17	complex	complex	ADJ
crl-16479	223	18	questions	question	NOUN
crl-16479	223	19	could	could	AUX
crl-16479	223	20	remain	remain	VERB
crl-16479	223	21	hidden	hide	VERB
crl-16479	223	22	for	for	ADP
crl-16479	223	23	years	year	NOUN
crl-16479	223	24	if	if	SCONJ
crl-16479	223	25	libraries	library	NOUN
crl-16479	223	26	do	do	AUX
crl-16479	223	27	not	not	PART
crl-16479	223	28	staff	staff	VERB
crl-16479	223	29	the	the	DET
crl-16479	223	30	service	service	NOUN
crl-16479	223	31	appropriately	appropriately	ADV
crl-16479	223	32	.	.	PUNCT
crl-16479	224	1	after	after	ADP
crl-16479	224	2	spending	spend	VERB
crl-16479	224	3	more	more	ADJ
crl-16479	224	4	than	than	ADP
crl-16479	224	5	a	a	PRON
crl-16479	224	6	decade	decade	NOUN
crl-16479	224	7	moving	move	VERB
crl-16479	224	8	librarians	librarian	NOUN
crl-16479	224	9	away	away	ADV
crl-16479	224	10	from	from	ADP
crl-16479	224	11	the	the	DET
crl-16479	224	12	reference	reference	NOUN
crl-16479	224	13	desk	desk	NOUN
crl-16479	224	14	and	and	CCONJ
crl-16479	224	15	more	more	ADV
crl-16479	224	16	recently	recently	ADV
crl-16479	224	17	away	away	ADV
crl-16479	224	18	from	from	ADP
crl-16479	224	19	chat	chat	PROPN
crl-16479	224	20	reference	reference	NOUN
crl-16479	224	21	,	,	PUNCT
crl-16479	224	22	new	new	ADJ
crl-16479	224	23	evidence	evidence	NOUN
crl-16479	224	24	about	about	ADP
crl-16479	224	25	user	user	NOUN
crl-16479	224	26	preferences	preference	NOUN
crl-16479	224	27	and	and	CCONJ
crl-16479	224	28	students	student	NOUN
crl-16479	224	29	’	’	PART
crl-16479	224	30	increasing	increase	VERB
crl-16479	224	31	use	use	NOUN
crl-16479	224	32	of	of	ADP
crl-16479	224	33	chat	chat	NOUN
crl-16479	224	34	reference	reference	NOUN
crl-16479	224	35	to	to	PART
crl-16479	224	36	support	support	NOUN
crl-16479	224	37	learning	learning	NOUN
crl-16479	224	38	may	may	AUX
crl-16479	224	39	encourage	encourage	VERB
crl-16479	224	40	academic	academic	ADJ
crl-16479	224	41	libraries	library	NOUN
crl-16479	224	42	to	to	PART
crl-16479	224	43	reconsider	reconsider	VERB
crl-16479	224	44	the	the	DET
crl-16479	224	45	reference	reference	NOUN
crl-16479	224	46	staffing	staffing	NOUN
crl-16479	224	47	model	model	NOUN
crl-16479	224	48	.	.	PUNCT
crl-16479	225	1	notes	note	NOUN
crl-16479	225	2	1	1	NUM
crl-16479	225	3	.	.	PROPN
crl-16479	225	4	association	association	PROPN
crl-16479	225	5	of	of	ADP
crl-16479	225	6	college	college	NOUN
crl-16479	225	7	and	and	CCONJ
crl-16479	225	8	research	research	NOUN
crl-16479	225	9	libraries	library	NOUN
crl-16479	225	10	,	,	PUNCT
crl-16479	225	11	“	"	PUNCT
crl-16479	225	12	acrl	acrl	ADJ
crl-16479	225	13	2012	2012	NUM
crl-16479	225	14	academic	academic	ADJ
crl-16479	225	15	library	library	NOUN
crl-16479	225	16	trends	trend	NOUN
crl-16479	225	17	and	and	CCONJ
crl-16479	225	18	statistics	statistic	NOUN
crl-16479	225	19	.	.	PUNCT
crl-16479	226	1	doctoral	doctoral	NOUN
crl-16479	226	2	-	-	PUNCT
crl-16479	226	3	granting	grant	VERB
crl-16479	226	4	volume	volume	NOUN
crl-16479	226	5	,	,	PUNCT
crl-16479	226	6	”	"	PUNCT
crl-16479	226	7	2013	2013	NUM
crl-16479	226	8	;	;	PUNCT
crl-16479	226	9	for	for	ADP
crl-16479	226	10	example	example	NOUN
crl-16479	226	11	:	:	PUNCT
crl-16479	226	12	marianne	marianne	PROPN
crl-16479	226	13	stowell	stowell	PROPN
crl-16479	226	14	bracke	bracke	PROPN
crl-16479	226	15	,	,	PUNCT
crl-16479	226	16	michael	michael	PROPN
crl-16479	226	17	brewer	brewer	PROPN
crl-16479	226	18	,	,	PUNCT
crl-16479	226	19	robyn	robyn	PROPN
crl-16479	226	20	huff	huff	PROPN
crl-16479	226	21	-	-	PUNCT
crl-16479	226	22	eibl	eibl	NOUN
crl-16479	226	23	,	,	PUNCT
crl-16479	226	24	daniel	daniel	PROPN
crl-16479	226	25	r.	r.	PROPN
crl-16479	226	26	lee	lee	PROPN
crl-16479	226	27	,	,	PUNCT
crl-16479	226	28	robert	robert	PROPN
crl-16479	226	29	mitchell	mitchell	PROPN
crl-16479	226	30	,	,	PUNCT
crl-16479	226	31	and	and	CCONJ
crl-16479	226	32	michael	michael	PROPN
crl-16479	226	33	ray	ray	PROPN
crl-16479	226	34	,	,	PUNCT
crl-16479	226	35	“	"	PUNCT
crl-16479	226	36	finding	find	VERB
crl-16479	226	37	information	information	NOUN
crl-16479	226	38	in	in	ADP
crl-16479	226	39	a	a	DET
crl-16479	226	40	new	new	ADJ
crl-16479	226	41	landscape	landscape	NOUN
crl-16479	226	42	:	:	PUNCT
crl-16479	226	43	developing	develop	VERB
crl-16479	226	44	new	new	ADJ
crl-16479	226	45	service	service	NOUN
crl-16479	226	46	and	and	CCONJ
crl-16479	226	47	staffing	staffing	NOUN
crl-16479	226	48	models	model	NOUN
crl-16479	226	49	for	for	ADP
crl-16479	226	50	mediated	mediate	VERB
crl-16479	226	51	information	information	NOUN
crl-16479	226	52	services	service	NOUN
crl-16479	226	53	,	,	PUNCT
crl-16479	226	54	”	"	PUNCT
crl-16479	226	55	college	college	PROPN
crl-16479	226	56	&	&	CCONJ
crl-16479	226	57	research	research	PROPN
crl-16479	226	58	libraries	librarie	VERB
crl-16479	226	59	68	68	NUM
crl-16479	226	60	,	,	PUNCT
crl-16479	226	61	no	no	NOUN
crl-16479	226	62	.	.	NOUN
crl-16479	226	63	3	3	NUM
crl-16479	226	64	(	(	PUNCT
crl-16479	226	65	2007	2007	NUM
crl-16479	226	66	):	):	PUNCT
crl-16479	226	67	248–67	248–67	X
crl-16479	226	68	;	;	PUNCT
crl-16479	226	69	bella	bella	PROPN
crl-16479	226	70	karr	karr	PROPN
crl-16479	226	71	gerlich	gerlich	PROPN
crl-16479	226	72	and	and	CCONJ
crl-16479	226	73	g.	g.	PROPN
crl-16479	226	74	lynn	lynn	PROPN
crl-16479	226	75	berard	berard	PROPN
crl-16479	226	76	,	,	PUNCT
crl-16479	226	77	“	"	PUNCT
crl-16479	226	78	testing	test	VERB
crl-16479	226	79	the	the	DET
crl-16479	226	80	viability	viability	NOUN
crl-16479	226	81	of	of	ADP
crl-16479	226	82	the	the	DET
crl-16479	226	83	read	read	NOUN
crl-16479	226	84	scale	scale	NOUN
crl-16479	226	85	(	(	PUNCT
crl-16479	226	86	reference	reference	NOUN
crl-16479	226	87	effort	effort	NOUN
crl-16479	226	88	assessment	assessment	NOUN
crl-16479	226	89	data	data	NOUN
crl-16479	226	90	)	)	PUNCT
crl-16479	226	91	©	©	NOUN
crl-16479	226	92	:	:	PUNCT
crl-16479	226	93	qualitative	qualitative	ADJ
crl-16479	226	94	statistics	statistic	NOUN
crl-16479	226	95	for	for	ADP
crl-16479	226	96	academic	academic	ADJ
crl-16479	226	97	reference	reference	NOUN
crl-16479	226	98	services	service	NOUN
crl-16479	226	99	,	,	PUNCT
crl-16479	226	100	”	"	PUNCT
crl-16479	226	101	college	college	PROPN
crl-16479	226	102	&	&	CCONJ
crl-16479	226	103	research	research	PROPN
crl-16479	226	104	libraries	librarie	VERB
crl-16479	226	105	71	71	NUM
crl-16479	226	106	,	,	PUNCT
crl-16479	226	107	no	no	NOUN
crl-16479	226	108	.	.	NOUN
crl-16479	226	109	2	2	NUM
crl-16479	226	110	(	(	PUNCT
crl-16479	226	111	2010	2010	NUM
crl-16479	226	112	):	):	PUNCT
crl-16479	226	113	116–37	116–37	PROPN
crl-16479	226	114	;	;	PUNCT
crl-16479	226	115	deborah	deborah	PROPN
crl-16479	226	116	b.	b.	PROPN
crl-16479	226	117	henry	henry	PROPN
crl-16479	226	118	and	and	CCONJ
crl-16479	226	119	tina	tina	PROPN
crl-16479	226	120	m.	m.	PROPN
crl-16479	226	121	neville	neville	PROPN
crl-16479	226	122	,	,	PUNCT
crl-16479	226	123	“	"	PUNCT
crl-16479	226	124	testing	test	VERB
crl-16479	226	125	classification	classification	NOUN
crl-16479	226	126	systems	system	NOUN
crl-16479	226	127	for	for	ADP
crl-16479	226	128	reference	reference	NOUN
crl-16479	226	129	questions	question	NOUN
crl-16479	226	130	,	,	PUNCT
crl-16479	226	131	”	"	PUNCT
crl-16479	226	132	implications	implication	NOUN
crl-16479	226	133	for	for	ADP
crl-16479	226	134	practice	practice	NOUN
crl-16479	226	135	973	973	NUM
crl-16479	226	136	reference	reference	NOUN
crl-16479	226	137	&	&	CCONJ
crl-16479	226	138	user	user	NOUN
crl-16479	226	139	services	service	NOUN
crl-16479	226	140	quarterly	quarterly	ADJ
crl-16479	226	141	47	47	NUM
crl-16479	226	142	,	,	PUNCT
crl-16479	226	143	no	no	NOUN
crl-16479	226	144	.	.	NOUN
crl-16479	226	145	4	4	NUM
crl-16479	226	146	(	(	PUNCT
crl-16479	226	147	2008	2008	NUM
crl-16479	226	148	):	):	PUNCT
crl-16479	226	149	364–73	364–73	PROPN
crl-16479	226	150	;	;	PUNCT
crl-16479	226	151	susan	susan	PROPN
crl-16479	226	152	m.	m.	PROPN
crl-16479	226	153	ryan	ryan	PROPN
crl-16479	226	154	,	,	PUNCT
crl-16479	226	155	“	"	PUNCT
crl-16479	226	156	reference	reference	NOUN
crl-16479	226	157	transactions	transaction	NOUN
crl-16479	226	158	analysis	analysis	NOUN
crl-16479	226	159	:	:	PUNCT
crl-16479	226	160	the	the	DET
crl-16479	226	161	cost	cost	NOUN
crl-16479	226	162	-	-	PUNCT
crl-16479	226	163	effectiveness	effectiveness	NOUN
crl-16479	226	164	of	of	ADP
crl-16479	226	165	staffing	staff	VERB
crl-16479	226	166	a	a	DET
crl-16479	226	167	traditional	traditional	ADJ
crl-16479	226	168	academic	academic	ADJ
crl-16479	226	169	reference	reference	NOUN
crl-16479	226	170	desk	desk	NOUN
crl-16479	226	171	,	,	PUNCT
crl-16479	226	172	”	"	PUNCT
crl-16479	226	173	journal	journal	PROPN
crl-16479	226	174	of	of	ADP
crl-16479	226	175	academic	academic	ADJ
crl-16479	226	176	librarianship	librarianship	NOUN
crl-16479	226	177	34	34	NUM
crl-16479	226	178	,	,	PUNCT
crl-16479	226	179	no	no	NOUN
crl-16479	226	180	.	.	NOUN
crl-16479	226	181	5	5	NUM
crl-16479	226	182	(	(	PUNCT
crl-16479	226	183	2008	2008	NUM
crl-16479	226	184	):	):	PUNCT
crl-16479	226	185	389–99	389–99	NOUN
crl-16479	226	186	;	;	PUNCT
crl-16479	226	187	debra	debra	PROPN
crl-16479	226	188	g.	g.	PROPN
crl-16479	226	189	warner	warner	PROPN
crl-16479	226	190	,	,	PUNCT
crl-16479	226	191	“	"	PUNCT
crl-16479	226	192	a	a	DET
crl-16479	226	193	new	new	ADJ
crl-16479	226	194	classification	classification	NOUN
crl-16479	226	195	for	for	ADP
crl-16479	226	196	reference	reference	NOUN
crl-16479	226	197	statistics	statistic	NOUN
crl-16479	226	198	,	,	PUNCT
crl-16479	226	199	”	"	PUNCT
crl-16479	226	200	reference	reference	NOUN
crl-16479	226	201	&	&	CCONJ
crl-16479	226	202	user	user	NOUN
crl-16479	226	203	services	service	NOUN
crl-16479	226	204	quarterly	quarterly	ADJ
crl-16479	226	205	41	41	NUM
crl-16479	226	206	,	,	PUNCT
crl-16479	226	207	no	no	NOUN
crl-16479	226	208	.	.	NOUN
crl-16479	226	209	1	1	NUM
crl-16479	226	210	(	(	PUNCT
crl-16479	226	211	2001	2001	NUM
crl-16479	226	212	):	):	PUNCT
crl-16479	226	213	51–55	51–55	NUM
crl-16479	226	214	.	.	NUM
crl-16479	226	215	2	2	X
crl-16479	226	216	.	.	X
crl-16479	226	217	for	for	ADP
crl-16479	226	218	example	example	NOUN
crl-16479	226	219	:	:	PUNCT
crl-16479	226	220	keith	keith	PROPN
crl-16479	226	221	ewing	ewing	PROPN
crl-16479	226	222	and	and	CCONJ
crl-16479	226	223	robert	robert	PROPN
crl-16479	226	224	hauptman	hauptman	PROPN
crl-16479	226	225	,	,	PUNCT
crl-16479	226	226	“	"	PUNCT
crl-16479	226	227	is	be	AUX
crl-16479	226	228	traditional	traditional	ADJ
crl-16479	226	229	reference	reference	NOUN
crl-16479	226	230	service	service	NOUN
crl-16479	226	231	obsolete	obsolete	ADJ
crl-16479	226	232	?	?	PUNCT
crl-16479	226	233	”	"	PUNCT
crl-16479	226	234	journal	journal	PROPN
crl-16479	226	235	of	of	ADP
crl-16479	226	236	academic	academic	ADJ
crl-16479	226	237	librarianship	librarianship	NOUN
crl-16479	226	238	21	21	NUM
crl-16479	226	239	,	,	PUNCT
crl-16479	226	240	no	no	INTJ
crl-16479	226	241	.	.	NOUN
crl-16479	226	242	1	1	NUM
crl-16479	226	243	(	(	PUNCT
crl-16479	226	244	1995	1995	NUM
crl-16479	226	245	):	):	PUNCT
crl-16479	226	246	3–6	3–6	NUM
crl-16479	226	247	;	;	PUNCT
crl-16479	226	248	david	david	PROPN
crl-16479	226	249	w.	w.	PROPN
crl-16479	226	250	lewis	lewis	PROPN
crl-16479	226	251	,	,	PUNCT
crl-16479	226	252	“	"	PUNCT
crl-16479	226	253	traditional	traditional	ADJ
crl-16479	226	254	reference	reference	NOUN
crl-16479	226	255	is	be	AUX
crl-16479	226	256	dead	dead	ADJ
crl-16479	226	257	,	,	PUNCT
crl-16479	226	258	now	now	ADV
crl-16479	226	259	let	let	VERB
crl-16479	226	260	’s	’s	NOUN
crl-16479	226	261	move	move	VERB
crl-16479	226	262	on	on	ADP
crl-16479	226	263	to	to	ADP
crl-16479	226	264	important	important	ADJ
crl-16479	226	265	questions	question	NOUN
crl-16479	226	266	,	,	PUNCT
crl-16479	226	267	”	"	PUNCT
crl-16479	226	268	journal	journal	NOUN
crl-16479	226	269	of	of	ADP
crl-16479	226	270	academic	academic	ADJ
crl-16479	226	271	librarianship	librarianship	NOUN
crl-16479	226	272	21	21	NUM
crl-16479	226	273	,	,	PUNCT
crl-16479	226	274	no	no	INTJ
crl-16479	226	275	.	.	NOUN
crl-16479	226	276	1	1	NUM
crl-16479	226	277	(	(	PUNCT
crl-16479	226	278	1995	1995	NUM
crl-16479	226	279	):	):	PUNCT
crl-16479	226	280	10–13	10–13	NUM
crl-16479	226	281	;	;	PUNCT
crl-16479	226	282	charles	charles	PROPN
crl-16479	226	283	r.	r.	PROPN
crl-16479	226	284	martell	martell	PROPN
crl-16479	226	285	,	,	PUNCT
crl-16479	226	286	“	"	PUNCT
crl-16479	226	287	the	the	DET
crl-16479	226	288	ubiquitous	ubiquitous	ADJ
crl-16479	226	289	user	user	NOUN
crl-16479	226	290	:	:	PUNCT
crl-16479	226	291	a	a	DET
crl-16479	226	292	reexamination	reexamination	NOUN
crl-16479	226	293	of	of	ADP
crl-16479	226	294	carlson	carlson	PROPN
crl-16479	226	295	’s	’s	PART
crl-16479	226	296	deserted	deserted	ADJ
crl-16479	226	297	library	library	NOUN
crl-16479	226	298	,	,	PUNCT
crl-16479	226	299	”	"	PUNCT
crl-16479	226	300	portal	portal	NOUN
crl-16479	226	301	:	:	PUNCT
crl-16479	226	302	libraries	library	NOUN
crl-16479	226	303	and	and	CCONJ
crl-16479	226	304	the	the	DET
crl-16479	226	305	academy	academy	NOUN
crl-16479	226	306	5	5	NUM
crl-16479	226	307	,	,	PUNCT
crl-16479	226	308	no	no	NOUN
crl-16479	226	309	.	.	NOUN
crl-16479	226	310	4	4	NUM
crl-16479	226	311	(	(	PUNCT
crl-16479	226	312	2005	2005	NUM
crl-16479	226	313	):	):	PUNCT
crl-16479	226	314	441–53	441–53	NUM
crl-16479	226	315	.	.	PUNCT
crl-16479	227	1	3	3	X
crl-16479	227	2	.	.	X
crl-16479	227	3	for	for	ADP
crl-16479	227	4	example	example	NOUN
crl-16479	227	5	:	:	PUNCT
crl-16479	227	6	dan	dan	PROPN
crl-16479	227	7	berrett	berrett	PROPN
crl-16479	227	8	,	,	PUNCT
crl-16479	227	9	“	"	PUNCT
crl-16479	227	10	freshman	freshman	NOUN
crl-16479	227	11	composition	composition	NOUN
crl-16479	227	12	is	be	AUX
crl-16479	227	13	not	not	PART
crl-16479	227	14	teaching	teach	VERB
crl-16479	227	15	key	key	ADJ
crl-16479	227	16	skills	skill	NOUN
crl-16479	227	17	in	in	ADP
crl-16479	227	18	analysis	analysis	NOUN
crl-16479	227	19	,	,	PUNCT
crl-16479	227	20	researchers	researcher	NOUN
crl-16479	227	21	argue	argue	VERB
crl-16479	227	22	,	,	PUNCT
crl-16479	227	23	”	"	PUNCT
crl-16479	227	24	chronicle	chronicle	NOUN
crl-16479	227	25	of	of	ADP
crl-16479	227	26	higher	high	ADJ
crl-16479	227	27	education	education	NOUN
crl-16479	227	28	(	(	PUNCT
crl-16479	227	29	mar	mar	PROPN
crl-16479	227	30	.	.	PROPN
crl-16479	227	31	21	21	NUM
crl-16479	227	32	,	,	PUNCT
crl-16479	227	33	2012	2012	NUM
crl-16479	227	34	)	)	PUNCT
crl-16479	227	35	,	,	PUNCT
crl-16479	227	36	available	available	ADJ
crl-16479	227	37	online	online	ADV
crl-16479	227	38	at	at	ADP
crl-16479	227	39	http://	http://	PROPN
crl-16479	227	40	chronicle.com/article/freshman-composition-is-not/131278/	chronicle.com/article/freshman-composition-is-not/131278/	NOUN
crl-16479	227	41	[	[	X
crl-16479	227	42	accessed	access	VERB
crl-16479	227	43	7	7	NUM
crl-16479	227	44	september	september	PROPN
crl-16479	227	45	2014	2014	NUM
crl-16479	227	46	]	]	PUNCT
crl-16479	227	47	.	.	PUNCT
crl-16479	228	1	4	4	X
crl-16479	228	2	.	.	X
crl-16479	228	3	william	william	PROPN
crl-16479	228	4	a.	a.	PROPN
crl-16479	228	5	katz	katz	PROPN
crl-16479	228	6	,	,	PUNCT
crl-16479	228	7	introduction	introduction	NOUN
crl-16479	228	8	to	to	ADP
crl-16479	228	9	reference	reference	NOUN
crl-16479	228	10	work	work	NOUN
crl-16479	228	11	(	(	PUNCT
crl-16479	228	12	boston	boston	PROPN
crl-16479	228	13	:	:	PUNCT
crl-16479	228	14	mcgraw	mcgraw	NOUN
crl-16479	228	15	-	-	PUNCT
crl-16479	228	16	hill	hill	NOUN
crl-16479	228	17	,	,	PUNCT
crl-16479	228	18	2002	2002	NUM
crl-16479	228	19	)	)	PUNCT
crl-16479	228	20	.	.	PUNCT
crl-16479	229	1	5	5	X
crl-16479	229	2	.	.	X
crl-16479	229	3	warner	warner	PROPN
crl-16479	229	4	,	,	PUNCT
crl-16479	229	5	“	"	PUNCT
crl-16479	229	6	a	a	DET
crl-16479	229	7	new	new	ADJ
crl-16479	229	8	classification	classification	NOUN
crl-16479	229	9	for	for	ADP
crl-16479	229	10	reference	reference	NOUN
crl-16479	229	11	statistics	statistic	NOUN
crl-16479	229	12	,	,	PUNCT
crl-16479	229	13	”	"	PUNCT
crl-16479	229	14	51–55	51–55	NUM
crl-16479	229	15	.	.	NUM
crl-16479	229	16	6	6	NUM
crl-16479	229	17	.	.	X
crl-16479	230	1	susan	susan	PROPN
crl-16479	230	2	m.	m.	PROPN
crl-16479	230	3	ryan	ryan	PROPN
crl-16479	230	4	,	,	PUNCT
crl-16479	230	5	“	"	PUNCT
crl-16479	230	6	reference	reference	NOUN
crl-16479	230	7	transactions	transaction	NOUN
crl-16479	230	8	analysis	analysis	NOUN
crl-16479	230	9	:	:	PUNCT
crl-16479	230	10	the	the	DET
crl-16479	230	11	cost	cost	NOUN
crl-16479	230	12	-	-	PUNCT
crl-16479	230	13	effectiveness	effectiveness	NOUN
crl-16479	230	14	of	of	ADP
crl-16479	230	15	staffing	staff	VERB
crl-16479	230	16	a	a	DET
crl-16479	230	17	traditional	traditional	ADJ
crl-16479	230	18	academic	academic	ADJ
crl-16479	230	19	reference	reference	NOUN
crl-16479	230	20	desk	desk	NOUN
crl-16479	230	21	,	,	PUNCT
crl-16479	230	22	”	"	PUNCT
crl-16479	230	23	journal	journal	PROPN
crl-16479	230	24	of	of	ADP
crl-16479	230	25	academic	academic	ADJ
crl-16479	230	26	librarianship	librarianship	NOUN
crl-16479	230	27	34	34	NUM
crl-16479	230	28	,	,	PUNCT
crl-16479	230	29	no	no	NOUN
crl-16479	230	30	.	.	NOUN
crl-16479	230	31	5	5	NUM
crl-16479	230	32	(	(	PUNCT
crl-16479	230	33	2008	2008	NUM
crl-16479	230	34	):	):	PUNCT
crl-16479	230	35	389–99	389–99	NOUN
crl-16479	230	36	.	.	PUNCT
crl-16479	231	1	7	7	X
crl-16479	231	2	.	.	PROPN
crl-16479	231	3	katz	katz	PROPN
crl-16479	231	4	,	,	PUNCT
crl-16479	231	5	introduction	introduction	NOUN
crl-16479	231	6	to	to	ADP
crl-16479	231	7	reference	reference	NOUN
crl-16479	231	8	work	work	NOUN
crl-16479	231	9	,	,	PUNCT
crl-16479	231	10	21	21	NUM
crl-16479	231	11	.	.	NUM
crl-16479	231	12	8	8	X
crl-16479	231	13	.	.	PUNCT
crl-16479	232	1	for	for	ADP
crl-16479	232	2	example	example	NOUN
crl-16479	232	3	:	:	PUNCT
crl-16479	232	4	deborah	deborah	PROPN
crl-16479	232	5	b.	b.	PROPN
crl-16479	232	6	henry	henry	PROPN
crl-16479	232	7	and	and	CCONJ
crl-16479	232	8	tina	tina	PROPN
crl-16479	232	9	m.	m.	PROPN
crl-16479	232	10	neville	neville	PROPN
crl-16479	232	11	,	,	PUNCT
crl-16479	232	12	“	"	PUNCT
crl-16479	232	13	testing	test	VERB
crl-16479	232	14	classification	classification	NOUN
crl-16479	232	15	systems	system	NOUN
crl-16479	232	16	for	for	ADP
crl-16479	232	17	reference	reference	NOUN
crl-16479	232	18	questions	question	NOUN
crl-16479	232	19	,	,	PUNCT
crl-16479	232	20	”	"	PUNCT
crl-16479	232	21	reference	reference	NOUN
crl-16479	232	22	&	&	CCONJ
crl-16479	232	23	user	user	NOUN
crl-16479	232	24	services	service	NOUN
crl-16479	232	25	quarterly	quarterly	ADJ
crl-16479	232	26	47	47	NUM
crl-16479	232	27	,	,	PUNCT
crl-16479	232	28	no	no	NOUN
crl-16479	232	29	.	.	NOUN
crl-16479	232	30	4	4	NUM
crl-16479	232	31	(	(	PUNCT
crl-16479	232	32	2008	2008	NUM
crl-16479	232	33	):	):	PUNCT
crl-16479	232	34	364–73	364–73	PROPN
crl-16479	232	35	.	.	PUNCT
crl-16479	233	1	9	9	X
crl-16479	233	2	.	.	X
crl-16479	234	1	bracke	bracke	PROPN
crl-16479	234	2	,	,	PUNCT
crl-16479	234	3	brewer	brewer	NOUN
crl-16479	234	4	,	,	PUNCT
crl-16479	234	5	huff	huff	NOUN
crl-16479	234	6	-	-	PUNCT
crl-16479	234	7	eibl	eibl	NOUN
crl-16479	234	8	,	,	PUNCT
crl-16479	234	9	lee	lee	PROPN
crl-16479	234	10	,	,	PUNCT
crl-16479	234	11	mitchell	mitchell	PROPN
crl-16479	234	12	,	,	PUNCT
crl-16479	234	13	and	and	CCONJ
crl-16479	234	14	ray	ray	NOUN
crl-16479	234	15	,	,	PUNCT
crl-16479	234	16	“	"	PUNCT
crl-16479	234	17	finding	find	VERB
crl-16479	234	18	information	information	NOUN
crl-16479	234	19	in	in	ADP
crl-16479	234	20	a	a	DET
crl-16479	234	21	new	new	ADJ
crl-16479	234	22	landscape	landscape	NOUN
crl-16479	234	23	,	,	PUNCT
crl-16479	234	24	”	"	PUNCT
crl-16479	234	25	248–67	248–67	NUM
crl-16479	234	26	.	.	PUNCT
crl-16479	235	1	10	10	NUM
crl-16479	235	2	.	.	PUNCT
crl-16479	236	1	the	the	DET
crl-16479	236	2	research	research	NOUN
crl-16479	236	3	by	by	ADP
crl-16479	236	4	bracke	bracke	PROPN
crl-16479	236	5	,	,	PUNCT
crl-16479	236	6	brewer	brewer	NOUN
crl-16479	236	7	,	,	PUNCT
crl-16479	236	8	huff	huff	NOUN
crl-16479	236	9	-	-	PUNCT
crl-16479	236	10	eibl	eibl	NOUN
crl-16479	236	11	,	,	PUNCT
crl-16479	236	12	lee	lee	PROPN
crl-16479	236	13	,	,	PUNCT
crl-16479	236	14	mitchell	mitchell	PROPN
crl-16479	236	15	,	,	PUNCT
crl-16479	236	16	and	and	CCONJ
crl-16479	236	17	ray	ray	NOUN
crl-16479	236	18	,	,	PUNCT
crl-16479	236	19	“	"	PUNCT
crl-16479	236	20	finding	find	VERB
crl-16479	236	21	information	information	NOUN
crl-16479	236	22	in	in	ADP
crl-16479	236	23	a	a	DET
crl-16479	236	24	new	new	ADJ
crl-16479	236	25	landscape	landscape	NOUN
crl-16479	236	26	,	,	PUNCT
crl-16479	236	27	”	"	PUNCT
crl-16479	236	28	is	be	AUX
crl-16479	236	29	referenced	reference	VERB
crl-16479	236	30	throughout	throughout	ADP
crl-16479	236	31	the	the	DET
crl-16479	236	32	discussion	discussion	NOUN
crl-16479	236	33	related	relate	VERB
crl-16479	236	34	to	to	ADP
crl-16479	236	35	the	the	DET
crl-16479	236	36	rubric	rubric	NOUN
crl-16479	236	37	;	;	PUNCT
crl-16479	236	38	however	however	ADV
crl-16479	236	39	,	,	PUNCT
crl-16479	236	40	their	their	PRON
crl-16479	236	41	classification	classification	NOUN
crl-16479	236	42	scheme	scheme	NOUN
crl-16479	236	43	is	be	AUX
crl-16479	236	44	not	not	PART
crl-16479	236	45	included	include	VERB
crl-16479	236	46	in	in	ADP
crl-16479	236	47	the	the	DET
crl-16479	236	48	rubric	rubric	NOUN
crl-16479	236	49	,	,	PUNCT
crl-16479	236	50	and	and	CCONJ
crl-16479	236	51	their	their	PRON
crl-16479	236	52	results	result	NOUN
crl-16479	236	53	are	be	AUX
crl-16479	236	54	not	not	PART
crl-16479	236	55	included	include	VERB
crl-16479	236	56	in	in	ADP
crl-16479	236	57	figures	figure	NOUN
crl-16479	236	58	related	relate	VERB
crl-16479	236	59	to	to	ADP
crl-16479	236	60	the	the	DET
crl-16479	236	61	rubric	rubric	NOUN
crl-16479	236	62	,	,	PUNCT
crl-16479	236	63	because	because	SCONJ
crl-16479	236	64	they	they	PRON
crl-16479	236	65	did	do	AUX
crl-16479	236	66	not	not	PART
crl-16479	236	67	report	report	VERB
crl-16479	236	68	their	their	PRON
crl-16479	236	69	results	result	NOUN
crl-16479	236	70	based	base	VERB
crl-16479	236	71	on	on	ADP
crl-16479	236	72	the	the	DET
crl-16479	236	73	classification	classification	NOUN
crl-16479	236	74	scheme	scheme	NOUN
crl-16479	236	75	.	.	PUNCT
crl-16479	237	1	instead	instead	ADV
crl-16479	237	2	,	,	PUNCT
crl-16479	237	3	they	they	PRON
crl-16479	237	4	reported	report	VERB
crl-16479	237	5	results	result	NOUN
crl-16479	237	6	based	base	VERB
crl-16479	237	7	on	on	ADP
crl-16479	237	8	an	an	DET
crl-16479	237	9	expert	expert	NOUN
crl-16479	237	10	’s	’s	PART
crl-16479	237	11	judgment	judgment	NOUN
crl-16479	237	12	of	of	ADP
crl-16479	237	13	the	the	DET
crl-16479	237	14	level	level	NOUN
crl-16479	237	15	of	of	ADP
crl-16479	237	16	staff	staff	NOUN
crl-16479	237	17	that	that	PRON
crl-16479	237	18	could	could	AUX
crl-16479	237	19	best	well	ADV
crl-16479	237	20	answer	answer	VERB
crl-16479	237	21	the	the	DET
crl-16479	237	22	question	question	NOUN
crl-16479	237	23	.	.	PUNCT
crl-16479	238	1	11	11	NUM
crl-16479	238	2	.	.	PUNCT
crl-16479	238	3	reference	reference	NOUN
crl-16479	238	4	and	and	CCONJ
crl-16479	238	5	user	user	NOUN
crl-16479	238	6	services	service	NOUN
crl-16479	238	7	association	association	PROPN
crl-16479	238	8	,	,	PUNCT
crl-16479	238	9	definitions	definition	NOUN
crl-16479	238	10	of	of	ADP
crl-16479	238	11	reference	reference	NOUN
crl-16479	238	12	2008	2008	NUM
crl-16479	238	13	,	,	PUNCT
crl-16479	238	14	available	available	ADJ
crl-16479	238	15	online	online	ADV
crl-16479	238	16	at	at	ADP
crl-16479	238	17	www.ala.org/rusa/resources/guidelines/definitionsreference	www.ala.org/rusa/resources/guidelines/definitionsreference	NOUN
crl-16479	238	18	[	[	X
crl-16479	238	19	accessed	access	VERB
crl-16479	238	20	7	7	NUM
crl-16479	238	21	september	september	PROPN
crl-16479	238	22	2014	2014	NUM
crl-16479	238	23	]	]	PUNCT
crl-16479	238	24	.	.	PUNCT
crl-16479	239	1	12	12	NUM
crl-16479	239	2	.	.	PUNCT
crl-16479	240	1	bracke	bracke	PROPN
crl-16479	240	2	,	,	PUNCT
crl-16479	240	3	brewer	brewer	NOUN
crl-16479	240	4	,	,	PUNCT
crl-16479	240	5	huff	huff	NOUN
crl-16479	240	6	-	-	PUNCT
crl-16479	240	7	eibl	eibl	NOUN
crl-16479	240	8	,	,	PUNCT
crl-16479	240	9	lee	lee	PROPN
crl-16479	240	10	,	,	PUNCT
crl-16479	240	11	mitchell	mitchell	PROPN
crl-16479	240	12	,	,	PUNCT
crl-16479	240	13	and	and	CCONJ
crl-16479	240	14	ray	ray	NOUN
crl-16479	240	15	,	,	PUNCT
crl-16479	240	16	“	"	PUNCT
crl-16479	240	17	finding	find	VERB
crl-16479	240	18	information	information	NOUN
crl-16479	240	19	in	in	ADP
crl-16479	240	20	a	a	DET
crl-16479	240	21	new	new	ADJ
crl-16479	240	22	landscape	landscape	NOUN
crl-16479	240	23	,	,	PUNCT
crl-16479	240	24	”	"	PUNCT
crl-16479	240	25	248–67	248–67	NUM
crl-16479	240	26	;	;	PUNCT
crl-16479	240	27	patricia	patricia	PROPN
crl-16479	240	28	bravender	bravender	NOUN
crl-16479	240	29	,	,	PUNCT
crl-16479	240	30	colleen	colleen	PROPN
crl-16479	240	31	lyon	lyon	NOUN
crl-16479	240	32	,	,	PUNCT
crl-16479	240	33	and	and	CCONJ
crl-16479	240	34	anthony	anthony	PROPN
crl-16479	240	35	molaro	molaro	NOUN
crl-16479	240	36	,	,	PUNCT
crl-16479	240	37	“	"	PUNCT
crl-16479	240	38	should	should	AUX
crl-16479	240	39	chat	chat	VERB
crl-16479	240	40	reference	reference	NOUN
crl-16479	240	41	be	be	AUX
crl-16479	240	42	staffed	staff	VERB
crl-16479	240	43	by	by	ADP
crl-16479	240	44	librarians	librarian	NOUN
crl-16479	240	45	?	?	PUNCT
crl-16479	241	1	an	an	DET
crl-16479	241	2	assessment	assessment	NOUN
crl-16479	241	3	of	of	ADP
crl-16479	241	4	chat	chat	NOUN
crl-16479	241	5	reference	reference	NOUN
crl-16479	241	6	at	at	ADP
crl-16479	241	7	an	an	DET
crl-16479	241	8	academic	academic	ADJ
crl-16479	241	9	library	library	NOUN
crl-16479	241	10	using	use	VERB
crl-16479	241	11	libstats	libstat	NOUN
crl-16479	241	12	,	,	PUNCT
crl-16479	241	13	”	"	PUNCT
crl-16479	241	14	internet	internet	NOUN
crl-16479	241	15	reference	reference	NOUN
crl-16479	241	16	services	service	NOUN
crl-16479	241	17	quarterly	quarterly	ADJ
crl-16479	241	18	16	16	NUM
crl-16479	241	19	,	,	PUNCT
crl-16479	241	20	no	no	NOUN
crl-16479	241	21	.	.	NOUN
crl-16479	241	22	3	3	NUM
crl-16479	241	23	(	(	PUNCT
crl-16479	241	24	2011	2011	NUM
crl-16479	241	25	):	):	PUNCT
crl-16479	241	26	111–27	111–27	NUM
crl-16479	241	27	.	.	PUNCT
crl-16479	242	1	13	13	NUM
crl-16479	242	2	.	.	PUNCT
crl-16479	243	1	david	david	PROPN
crl-16479	243	2	ward	ward	PROPN
crl-16479	243	3	and	and	CCONJ
crl-16479	243	4	eric	eric	PROPN
crl-16479	243	5	phetteplace	phetteplace	NOUN
crl-16479	243	6	,	,	PUNCT
crl-16479	243	7	“	"	PUNCT
crl-16479	243	8	staffing	staff	VERB
crl-16479	243	9	by	by	ADP
crl-16479	243	10	design	design	NOUN
crl-16479	243	11	:	:	PUNCT
crl-16479	243	12	a	a	DET
crl-16479	243	13	methodology	methodology	NOUN
crl-16479	243	14	for	for	ADP
crl-16479	243	15	staffing	staffing	NOUN
crl-16479	243	16	reference	reference	NOUN
crl-16479	243	17	,	,	PUNCT
crl-16479	243	18	”	"	PUNCT
crl-16479	243	19	public	public	ADJ
crl-16479	243	20	services	service	NOUN
crl-16479	243	21	quarterly	quarterly	ADJ
crl-16479	243	22	8	8	NUM
crl-16479	243	23	,	,	PUNCT
crl-16479	243	24	no	no	NOUN
crl-16479	243	25	.	.	NOUN
crl-16479	243	26	3	3	NUM
crl-16479	243	27	(	(	PUNCT
crl-16479	243	28	2012	2012	NUM
crl-16479	243	29	):	):	SYM
crl-16479	243	30	193–207	193–207	NUM
crl-16479	243	31	.	.	PUNCT
crl-16479	244	1	14	14	NUM
crl-16479	244	2	.	.	PUNCT
crl-16479	245	1	gerlich	gerlich	PROPN
crl-16479	245	2	and	and	CCONJ
crl-16479	245	3	berard	berard	NOUN
crl-16479	245	4	,	,	PUNCT
crl-16479	245	5	“	"	PUNCT
crl-16479	245	6	testing	test	VERB
crl-16479	245	7	the	the	DET
crl-16479	245	8	viability	viability	NOUN
crl-16479	245	9	of	of	ADP
crl-16479	245	10	the	the	DET
crl-16479	245	11	read	read	NOUN
crl-16479	245	12	scale	scale	NOUN
crl-16479	245	13	,	,	PUNCT
crl-16479	245	14	”	"	PUNCT
crl-16479	245	15	116–37	116–37	PROPN
crl-16479	245	16	.	.	PUNCT
crl-16479	246	1	15	15	NUM
crl-16479	246	2	.	.	PUNCT
crl-16479	246	3	katz	katz	PROPN
crl-16479	246	4	,	,	PUNCT
crl-16479	246	5	introduction	introduction	NOUN
crl-16479	246	6	to	to	ADP
crl-16479	246	7	reference	reference	NOUN
crl-16479	246	8	work	work	NOUN
crl-16479	246	9	,	,	PUNCT
crl-16479	246	10	21	21	NUM
crl-16479	246	11	.	.	PUNCT
crl-16479	246	12	16	16	NUM
crl-16479	246	13	.	.	PUNCT
crl-16479	247	1	egill	egill	PROPN
crl-16479	247	2	a.	a.	PROPN
crl-16479	247	3	halldorsson	halldorsson	PROPN
crl-16479	247	4	,	,	PUNCT
crl-16479	247	5	“	"	PUNCT
crl-16479	247	6	the	the	DET
crl-16479	247	7	performance	performance	NOUN
crl-16479	247	8	of	of	ADP
crl-16479	247	9	professionals	professional	NOUN
crl-16479	247	10	and	and	CCONJ
crl-16479	247	11	nonprofessionals	nonprofessional	NOUN
crl-16479	247	12	in	in	ADP
crl-16479	247	13	the	the	DET
crl-16479	247	14	reference	reference	NOUN
crl-16479	247	15	interview	interview	NOUN
crl-16479	247	16	,	,	PUNCT
crl-16479	247	17	”	"	PUNCT
crl-16479	247	18	college	college	NOUN
crl-16479	247	19	and	and	CCONJ
crl-16479	247	20	research	research	NOUN
crl-16479	247	21	libraries	librarie	VERB
crl-16479	247	22	38	38	NUM
crl-16479	247	23	,	,	PUNCT
crl-16479	247	24	no	no	NOUN
crl-16479	247	25	.	.	NOUN
crl-16479	247	26	5	5	NUM
crl-16479	247	27	(	(	PUNCT
crl-16479	247	28	1977	1977	NUM
crl-16479	247	29	):	):	PUNCT
crl-16479	247	30	385–95	385–95	NUM
crl-16479	247	31	.	.	PUNCT
crl-16479	248	1	17	17	NUM
crl-16479	248	2	.	.	PUNCT
crl-16479	248	3	ragnar	ragnar	PROPN
crl-16479	248	4	nordlie	nordlie	PROPN
crl-16479	248	5	,	,	PUNCT
crl-16479	248	6	“	"	PUNCT
crl-16479	248	7	‘	'	PUNCT
crl-16479	248	8	user	user	NOUN
crl-16479	248	9	revealment	revealment	NOUN
crl-16479	248	10	’	'	PUNCT
crl-16479	248	11	:	:	PUNCT
crl-16479	248	12	a	a	DET
crl-16479	248	13	comparison	comparison	NOUN
crl-16479	248	14	of	of	ADP
crl-16479	248	15	initial	initial	ADJ
crl-16479	248	16	queries	query	NOUN
crl-16479	248	17	and	and	CCONJ
crl-16479	248	18	ensuing	ensue	VERB
crl-16479	248	19	question	question	NOUN
crl-16479	248	20	development	development	NOUN
crl-16479	248	21	in	in	ADP
crl-16479	248	22	online	online	ADJ
crl-16479	248	23	searching	searching	NOUN
crl-16479	248	24	and	and	CCONJ
crl-16479	248	25	in	in	ADP
crl-16479	248	26	human	human	ADJ
crl-16479	248	27	reference	reference	NOUN
crl-16479	248	28	interactions	interaction	NOUN
crl-16479	248	29	,	,	PUNCT
crl-16479	248	30	”	"	PUNCT
crl-16479	248	31	proceedings	proceeding	NOUN
crl-16479	248	32	of	of	ADP
crl-16479	248	33	the	the	DET
crl-16479	248	34	22nd	22nd	ADJ
crl-16479	248	35	annual	annual	ADJ
crl-16479	248	36	international	international	ADJ
crl-16479	248	37	acm	acm	PROPN
crl-16479	248	38	sigir	sigir	PROPN
crl-16479	248	39	conference	conference	NOUN
crl-16479	248	40	on	on	ADP
crl-16479	248	41	research	research	NOUN
crl-16479	248	42	and	and	CCONJ
crl-16479	248	43	development	development	NOUN
crl-16479	248	44	in	in	ADP
crl-16479	248	45	information	information	NOUN
crl-16479	248	46	retrieval	retrieval	NOUN
crl-16479	248	47	,	,	PUNCT
crl-16479	248	48	11	11	NUM
crl-16479	248	49	-	-	SYM
crl-16479	248	50	18	18	NUM
crl-16479	248	51	,	,	PUNCT
crl-16479	248	52	doi:10.1145/312624.312618	doi:10.1145/312624.312618	PROPN
crl-16479	248	53	.	.	PUNCT
crl-16479	249	1	18	18	NUM
crl-16479	249	2	.	.	PUNCT
crl-16479	249	3	for	for	ADP
crl-16479	249	4	example	example	NOUN
crl-16479	249	5	:	:	PUNCT
crl-16479	249	6	marjorie	marjorie	PROPN
crl-16479	249	7	e.	e.	PROPN
crl-16479	249	8	murfin	murfin	PROPN
crl-16479	249	9	and	and	CCONJ
crl-16479	249	10	charles	charles	PROPN
crl-16479	249	11	a.	a.	PROPN
crl-16479	249	12	bunge	bunge	PROPN
crl-16479	249	13	,	,	PUNCT
crl-16479	249	14	“	"	PUNCT
crl-16479	249	15	paraprofessionals	paraprofessional	NOUN
crl-16479	249	16	at	at	ADP
crl-16479	249	17	the	the	DET
crl-16479	249	18	reference	reference	NOUN
crl-16479	249	19	desk	desk	NOUN
crl-16479	249	20	,	,	PUNCT
crl-16479	249	21	”	"	PUNCT
crl-16479	249	22	journal	journal	PROPN
crl-16479	249	23	of	of	ADP
crl-16479	249	24	academic	academic	ADJ
crl-16479	249	25	librarianship	librarianship	NOUN
crl-16479	249	26	14	14	NUM
crl-16479	249	27	,	,	PUNCT
crl-16479	249	28	no	no	NOUN
crl-16479	249	29	.	.	NOUN
crl-16479	249	30	1	1	NUM
crl-16479	249	31	(	(	PUNCT
crl-16479	249	32	1988	1988	NUM
crl-16479	249	33	):	):	PUNCT
crl-16479	249	34	10–14	10–14	NUM
crl-16479	249	35	;	;	PUNCT
crl-16479	249	36	halldorsson	halldorsson	NOUN
crl-16479	249	37	,	,	PUNCT
crl-16479	249	38	“	"	PUNCT
crl-16479	249	39	the	the	DET
crl-16479	249	40	performance	performance	NOUN
crl-16479	249	41	of	of	ADP
crl-16479	249	42	professionals	professional	NOUN
crl-16479	249	43	and	and	CCONJ
crl-16479	249	44	nonprofessionals	nonprofessional	NOUN
crl-16479	249	45	in	in	ADP
crl-16479	249	46	the	the	DET
crl-16479	249	47	reference	reference	NOUN
crl-16479	249	48	interview	interview	NOUN
crl-16479	249	49	,	,	PUNCT
crl-16479	249	50	”	"	PUNCT
crl-16479	249	51	385–95	385–95	NUM
crl-16479	249	52	.	.	PUNCT
crl-16479	250	1	19	19	NUM
crl-16479	250	2	.	.	PROPN
crl-16479	250	3	james	james	PROPN
crl-16479	250	4	k.	k.	PROPN
crl-16479	250	5	elmborg	elmborg	PROPN
crl-16479	250	6	,	,	PUNCT
crl-16479	250	7	“	"	PUNCT
crl-16479	250	8	teaching	teach	VERB
crl-16479	250	9	at	at	ADP
crl-16479	250	10	the	the	DET
crl-16479	250	11	desk	desk	NOUN
crl-16479	250	12	:	:	PUNCT
crl-16479	250	13	toward	toward	ADP
crl-16479	250	14	a	a	DET
crl-16479	250	15	reference	reference	NOUN
crl-16479	250	16	pedagogy	pedagogy	NOUN
crl-16479	250	17	,	,	PUNCT
crl-16479	250	18	”	"	PUNCT
crl-16479	250	19	portal	portal	ADJ
crl-16479	250	20	:	:	PUNCT
crl-16479	250	21	libraries	library	NOUN
crl-16479	250	22	and	and	CCONJ
crl-16479	250	23	the	the	DET
crl-16479	250	24	academy	academy	NOUN
crl-16479	250	25	2	2	NUM
crl-16479	250	26	,	,	PUNCT
crl-16479	250	27	no	no	NOUN
crl-16479	250	28	.	.	NOUN
crl-16479	250	29	3	3	NUM
crl-16479	250	30	(	(	PUNCT
crl-16479	250	31	2002):455–64	2002):455–64	NUM
crl-16479	250	32	,	,	PUNCT
crl-16479	250	33	doi:10.1353	doi:10.1353	PROPN
crl-16479	250	34	/	/	SYM
crl-16479	250	35	pla.2002.0050	pla.2002.0050	VERB
crl-16479	250	36	.	.	PROPN
crl-16479	250	37	20	20	NUM
crl-16479	250	38	.	.	PUNCT
crl-16479	251	1	megan	megan	PROPN
crl-16479	251	2	oakleaf	oakleaf	PROPN
crl-16479	251	3	and	and	CCONJ
crl-16479	251	4	amy	amy	PROPN
crl-16479	251	5	vanscoy	vanscoy	PROPN
crl-16479	251	6	,	,	PUNCT
crl-16479	251	7	“	"	PUNCT
crl-16479	251	8	instructional	instructional	ADJ
crl-16479	251	9	strategies	strategy	NOUN
crl-16479	251	10	for	for	ADP
crl-16479	251	11	digital	digital	ADJ
crl-16479	251	12	reference	reference	NOUN
crl-16479	251	13	:	:	PUNCT
crl-16479	251	14	methods	method	NOUN
crl-16479	251	15	to	to	PART
crl-16479	251	16	facilitate	facilitate	VERB
crl-16479	251	17	student	student	NOUN
crl-16479	251	18	learning	learning	NOUN
crl-16479	251	19	,	,	PUNCT
crl-16479	251	20	”	"	PUNCT
crl-16479	251	21	reference	reference	NOUN
crl-16479	251	22	&	&	CCONJ
crl-16479	251	23	user	user	NOUN
crl-16479	251	24	services	service	NOUN
crl-16479	251	25	quarterly	quarterly	ADJ
crl-16479	251	26	49	49	NUM
crl-16479	251	27	,	,	PUNCT
crl-16479	251	28	no	no	NOUN
crl-16479	251	29	.	.	NOUN
crl-16479	251	30	4	4	NUM
crl-16479	251	31	(	(	PUNCT
crl-16479	251	32	2009	2009	NUM
crl-16479	251	33	):	):	PUNCT
crl-16479	251	34	380–90	380–90	NUM
crl-16479	251	35	,	,	PUNCT
crl-16479	251	36	doi:10.2307/20865299	doi:10.2307/20865299	NOUN
crl-16479	251	37	.	.	PROPN
crl-16479	251	38	21	21	NUM
crl-16479	251	39	.	.	PUNCT
crl-16479	252	1	carol	carol	PROPN
crl-16479	252	2	c.	c.	PROPN
crl-16479	252	3	kuhlthau	kuhlthau	PROPN
crl-16479	252	4	,	,	PUNCT
crl-16479	252	5	“	"	PUNCT
crl-16479	252	6	seeking	seek	VERB
crl-16479	252	7	meaning	meaning	NOUN
crl-16479	252	8	:	:	PUNCT
crl-16479	252	9	a	a	DET
crl-16479	252	10	process	process	NOUN
crl-16479	252	11	approach	approach	NOUN
crl-16479	252	12	to	to	ADP
crl-16479	252	13	library	library	NOUN
crl-16479	252	14	and	and	CCONJ
crl-16479	252	15	information	information	NOUN
crl-16479	252	16	services	service	NOUN
crl-16479	252	17	,	,	PUNCT
crl-16479	252	18	”	"	PUNCT
crl-16479	252	19	libraries	librarie	VERB
crl-16479	252	20	unlimited	unlimited	ADJ
crl-16479	252	21	(	(	PUNCT
crl-16479	252	22	2004	2004	NUM
crl-16479	252	23	):	):	PUNCT
crl-16479	252	24	129	129	NUM
crl-16479	252	25	.	.	PUNCT
crl-16479	253	1	22	22	NUM
crl-16479	253	2	.	.	PUNCT
crl-16479	253	3	murfin	murfin	NOUN
crl-16479	253	4	and	and	CCONJ
crl-16479	253	5	bunge	bunge	NOUN
crl-16479	253	6	,	,	PUNCT
crl-16479	253	7	“	"	PUNCT
crl-16479	253	8	paraprofessionals	paraprofessional	NOUN
crl-16479	253	9	at	at	ADP
crl-16479	253	10	the	the	DET
crl-16479	253	11	reference	reference	NOUN
crl-16479	253	12	desk	desk	NOUN
crl-16479	253	13	,	,	PUNCT
crl-16479	253	14	”	"	PUNCT
crl-16479	253	15	10–14	10–14	NUM
crl-16479	253	16	;	;	PUNCT
crl-16479	253	17	halldorsson	halldorsson	NOUN
crl-16479	253	18	,	,	PUNCT
crl-16479	253	19	“	"	PUNCT
crl-16479	253	20	the	the	DET
crl-16479	253	21	performance	performance	NOUN
crl-16479	253	22	of	of	ADP
crl-16479	253	23	professionals	professional	NOUN
crl-16479	253	24	and	and	CCONJ
crl-16479	253	25	nonprofessionals	nonprofessional	NOUN
crl-16479	253	26	in	in	ADP
crl-16479	253	27	the	the	DET
crl-16479	253	28	reference	reference	NOUN
crl-16479	253	29	interview	interview	NOUN
crl-16479	253	30	,	,	PUNCT
crl-16479	253	31	”	"	PUNCT
crl-16479	253	32	385–95	385–95	NUM
crl-16479	253	33	.	.	PUNCT
crl-16479	254	1	23	23	NUM
crl-16479	254	2	.	.	PUNCT
crl-16479	255	1	halldorsson	halldorsson	NOUN
crl-16479	255	2	,	,	PUNCT
crl-16479	255	3	“	"	PUNCT
crl-16479	255	4	the	the	DET
crl-16479	255	5	performance	performance	NOUN
crl-16479	255	6	of	of	ADP
crl-16479	255	7	professionals	professional	NOUN
crl-16479	255	8	and	and	CCONJ
crl-16479	255	9	nonprofessionals	nonprofessional	NOUN
crl-16479	255	10	in	in	ADP
crl-16479	255	11	the	the	DET
crl-16479	255	12	reference	reference	NOUN
crl-16479	255	13	interview	interview	NOUN
crl-16479	255	14	,	,	PUNCT
crl-16479	255	15	”	"	PUNCT
crl-16479	255	16	393	393	NUM
crl-16479	255	17	.	.	PUNCT
crl-16479	255	18	24	24	NUM
crl-16479	255	19	.	.	PUNCT
crl-16479	256	1	ian	ian	PROPN
crl-16479	256	2	douglas	douglas	PROPN
crl-16479	256	3	,	,	PUNCT
crl-16479	256	4	“	"	PUNCT
crl-16479	256	5	reducing	reduce	VERB
crl-16479	256	6	failures	failure	NOUN
crl-16479	256	7	in	in	ADP
crl-16479	256	8	reference	reference	NOUN
crl-16479	256	9	service	service	NOUN
crl-16479	256	10	,	,	PUNCT
crl-16479	256	11	”	"	PUNCT
crl-16479	256	12	rq	rq	X
crl-16479	256	13	28	28	NUM
crl-16479	256	14	,	,	PUNCT
crl-16479	256	15	no	no	INTJ
crl-16479	256	16	.	.	NOUN
crl-16479	256	17	1	1	NUM
crl-16479	256	18	(	(	PUNCT
crl-16479	256	19	1988	1988	NUM
crl-16479	256	20	):	):	PUNCT
crl-16479	256	21	94–101	94–101	NUM
crl-16479	256	22	;	;	PUNCT
crl-16479	256	23	christopher	christopher	PROPN
crl-16479	256	24	w.	w.	PROPN
crl-16479	256	25	nolan	nolan	PROPN
crl-16479	256	26	,	,	PUNCT
crl-16479	256	27	“	"	PUNCT
crl-16479	256	28	closing	close	VERB
crl-16479	256	29	the	the	DET
crl-16479	256	30	reference	reference	NOUN
crl-16479	256	31	interview	interview	NOUN
crl-16479	256	32	:	:	PUNCT
crl-16479	256	33	implications	implication	NOUN
crl-16479	256	34	for	for	ADP
crl-16479	256	35	policy	policy	NOUN
crl-16479	256	36	and	and	CCONJ
crl-16479	256	37	practice	practice	NOUN
crl-16479	256	38	,	,	PUNCT
crl-16479	256	39	”	"	PUNCT
crl-16479	256	40	rq	rq	X
crl-16479	256	41	31	31	NUM
crl-16479	256	42	,	,	PUNCT
crl-16479	256	43	no	no	NOUN
crl-16479	256	44	.	.	NOUN
crl-16479	256	45	4	4	NUM
crl-16479	256	46	(	(	PUNCT
crl-16479	256	47	1992	1992	NUM
crl-16479	256	48	):	):	PUNCT
crl-16479	256	49	513–23	513–23	X
crl-16479	256	50	;	;	PUNCT
crl-16479	257	1	david	david	PROPN
crl-16479	257	2	ward	ward	PROPN
crl-16479	257	3	,	,	PUNCT
crl-16479	257	4	“	"	PUNCT
crl-16479	257	5	measuring	measure	VERB
crl-16479	257	6	the	the	DET
crl-16479	257	7	completeness	completeness	NOUN
crl-16479	257	8	of	of	ADP
crl-16479	257	9	reference	reference	NOUN
crl-16479	257	10	transactions	transaction	NOUN
crl-16479	257	11	in	in	ADP
crl-16479	257	12	online	online	ADJ
crl-16479	257	13	chats	chat	NOUN
crl-16479	257	14	:	:	PUNCT
crl-16479	257	15	results	result	NOUN
crl-16479	257	16	of	of	ADP
crl-16479	257	17	an	an	DET
crl-16479	257	18	unobtrusive	unobtrusive	ADJ
crl-16479	257	19	study	study	NOUN
crl-16479	257	20	,	,	PUNCT
crl-16479	257	21	”	"	PUNCT
crl-16479	257	22	reference	reference	NOUN
crl-16479	257	23	&	&	CCONJ
crl-16479	257	24	user	user	NOUN
crl-16479	257	25	services	service	NOUN
crl-16479	257	26	quarterly	quarterly	ADJ
crl-16479	257	27	44	44	NUM
crl-16479	257	28	,	,	PUNCT
crl-16479	257	29	no	no	NOUN
crl-16479	257	30	.	.	NOUN
crl-16479	257	31	1	1	NUM
crl-16479	257	32	(	(	PUNCT
crl-16479	257	33	2004	2004	NUM
crl-16479	257	34	):	):	PUNCT
crl-16479	257	35	46–56	46–56	NUM
crl-16479	257	36	,	,	PUNCT
crl-16479	257	37	doi:10.2307/20864287	doi:10.2307/20864287	PROPN
crl-16479	257	38	.	.	PUNCT
crl-16479	257	39	25	25	NUM
crl-16479	257	40	.	.	PUNCT
crl-16479	258	1	bella	bella	PROPN
crl-16479	258	2	karr	karr	PROPN
crl-16479	258	3	gerlich	gerlich	PROPN
crl-16479	258	4	,	,	PUNCT
crl-16479	258	5	“	"	PUNCT
crl-16479	258	6	the	the	DET
crl-16479	258	7	read	read	NOUN
crl-16479	258	8	scale	scale	NOUN
crl-16479	258	9	,	,	PUNCT
crl-16479	258	10	”	"	PUNCT
crl-16479	258	11	available	available	ADJ
crl-16479	258	12	online	online	ADV
crl-16479	258	13	at	at	ADP
crl-16479	258	14	http://readscale.org/read-scale	http://readscale.org/read-scale	PROPN
crl-16479	258	15	.	.	PUNCT
crl-16479	259	1	974	974	NUM
crl-16479	259	2	college	college	PROPN
crl-16479	259	3	&	&	CCONJ
crl-16479	259	4	research	research	PROPN
crl-16479	259	5	libraries	library	NOUN
crl-16479	259	6	november	november	PROPN
crl-16479	259	7	2015	2015	NUM
crl-16479	259	8	html	html	NOUN
crl-16479	259	9	[	[	X
crl-16479	259	10	accessed	access	VERB
crl-16479	259	11	7	7	NUM
crl-16479	259	12	september	september	PROPN
crl-16479	259	13	2014	2014	NUM
crl-16479	259	14	]	]	PUNCT
crl-16479	259	15	.	.	PUNCT
crl-16479	260	1	26	26	NUM
crl-16479	260	2	.	.	PUNCT
crl-16479	261	1	gerlich	gerlich	PROPN
crl-16479	261	2	and	and	CCONJ
crl-16479	261	3	berard	berard	NOUN
crl-16479	261	4	,	,	PUNCT
crl-16479	261	5	“	"	PUNCT
crl-16479	261	6	testing	test	VERB
crl-16479	261	7	the	the	DET
crl-16479	261	8	viability	viability	NOUN
crl-16479	261	9	of	of	ADP
crl-16479	261	10	the	the	DET
crl-16479	261	11	read	read	NOUN
crl-16479	261	12	scale	scale	NOUN
crl-16479	261	13	,	,	PUNCT
crl-16479	261	14	”	"	PUNCT
crl-16479	261	15	116–37	116–37	PROPN
crl-16479	261	16	;	;	PUNCT
crl-16479	261	17	ward	ward	NOUN
crl-16479	261	18	and	and	CCONJ
crl-16479	261	19	phetteplace	phetteplace	NOUN
crl-16479	261	20	,	,	PUNCT
crl-16479	261	21	“	"	PUNCT
crl-16479	261	22	staffing	staff	VERB
crl-16479	261	23	by	by	ADP
crl-16479	261	24	design	design	NOUN
crl-16479	261	25	,	,	PUNCT
crl-16479	261	26	”	"	PUNCT
crl-16479	261	27	193–207	193–207	NUM
crl-16479	261	28	.	.	PUNCT
crl-16479	262	1	27	27	NUM
crl-16479	262	2	.	.	PUNCT
crl-16479	263	1	jeffrey	jeffrey	PROPN
crl-16479	263	2	w.	w.	PROPN
crl-16479	263	3	saint	saint	PROPN
crl-16479	263	4	clair	clair	PROPN
crl-16479	263	5	,	,	PUNCT
crl-16479	263	6	rao	rao	PROPN
crl-16479	263	7	aluri	aluri	PROPN
crl-16479	263	8	,	,	PUNCT
crl-16479	263	9	and	and	CCONJ
crl-16479	263	10	maureen	maureen	PROPN
crl-16479	263	11	pastine	pastine	NOUN
crl-16479	263	12	,	,	PUNCT
crl-16479	263	13	“	"	PUNCT
crl-16479	263	14	staffing	staff	VERB
crl-16479	263	15	the	the	DET
crl-16479	263	16	reference	reference	NOUN
crl-16479	263	17	desk	desk	NOUN
crl-16479	263	18	:	:	PUNCT
crl-16479	263	19	professionals	professional	NOUN
crl-16479	263	20	or	or	CCONJ
crl-16479	263	21	nonprofessionals	nonprofessional	NOUN
crl-16479	263	22	,	,	PUNCT
crl-16479	263	23	”	"	PUNCT
crl-16479	263	24	journal	journal	NOUN
crl-16479	263	25	of	of	ADP
crl-16479	263	26	academic	academic	ADJ
crl-16479	263	27	librarianship	librarianship	NOUN
crl-16479	263	28	3	3	NUM
crl-16479	263	29	,	,	PUNCT
crl-16479	263	30	no	no	NOUN
crl-16479	263	31	.	.	NOUN
crl-16479	263	32	3	3	NUM
crl-16479	263	33	(	(	PUNCT
crl-16479	263	34	1977	1977	NUM
crl-16479	263	35	):	):	SYM
crl-16479	263	36	149–53	149–53	NUM
crl-16479	263	37	.	.	PUNCT
crl-16479	264	1	28	28	X
crl-16479	264	2	.	.	PUNCT
crl-16479	264	3	william	william	PROPN
crl-16479	264	4	l.	l.	PROPN
crl-16479	264	5	whitson	whitson	PROPN
crl-16479	264	6	,	,	PUNCT
crl-16479	264	7	“	"	PUNCT
crl-16479	264	8	differentiated	differentiated	ADJ
crl-16479	264	9	service	service	NOUN
crl-16479	264	10	:	:	PUNCT
crl-16479	264	11	a	a	DET
crl-16479	264	12	new	new	ADJ
crl-16479	264	13	reference	reference	NOUN
crl-16479	264	14	model	model	NOUN
crl-16479	264	15	,	,	PUNCT
crl-16479	264	16	”	"	PUNCT
crl-16479	264	17	journal	journal	NOUN
crl-16479	264	18	of	of	ADP
crl-16479	264	19	academic	academic	ADJ
crl-16479	264	20	librarianship	librarianship	NOUN
crl-16479	264	21	21	21	NUM
crl-16479	264	22	,	,	PUNCT
crl-16479	264	23	no	no	NOUN
crl-16479	264	24	.	.	NOUN
crl-16479	264	25	2	2	NUM
crl-16479	264	26	(	(	PUNCT
crl-16479	264	27	1995	1995	NUM
crl-16479	264	28	):	):	PUNCT
crl-16479	264	29	103–11	103–11	NUM
crl-16479	264	30	.	.	PUNCT
crl-16479	265	1	29	29	NUM
crl-16479	265	2	.	.	PUNCT
crl-16479	266	1	virginia	virginia	PROPN
crl-16479	266	2	massey	massey	PROPN
crl-16479	266	3	-	-	PUNCT
crl-16479	266	4	burzio	burzio	NOUN
crl-16479	266	5	,	,	PUNCT
crl-16479	266	6	“	"	PUNCT
crl-16479	266	7	rethinking	rethink	VERB
crl-16479	266	8	the	the	DET
crl-16479	266	9	reference	reference	NOUN
crl-16479	266	10	desk	desk	NOUN
crl-16479	266	11	,	,	PUNCT
crl-16479	266	12	”	"	PUNCT
crl-16479	266	13	in	in	ADP
crl-16479	266	14	rethinking	rethink	VERB
crl-16479	266	15	reference	reference	NOUN
crl-16479	266	16	in	in	ADP
crl-16479	266	17	academic	academic	ADJ
crl-16479	266	18	libraries	library	NOUN
crl-16479	266	19	,	,	PUNCT
crl-16479	266	20	ed	ed	NOUN
crl-16479	267	1	.	.	PROPN
crl-16479	268	1	anne	anne	PROPN
crl-16479	268	2	grodzins	grodzins	PROPN
crl-16479	268	3	lipow	lipow	PROPN
crl-16479	268	4	(	(	PUNCT
crl-16479	268	5	berkeley	berkeley	PROPN
crl-16479	268	6	,	,	PUNCT
crl-16479	268	7	calif	calif	PROPN
crl-16479	268	8	.	.	PUNCT
crl-16479	268	9	:	:	PUNCT
crl-16479	269	1	library	library	NOUN
crl-16479	269	2	solutions	solution	NOUN
crl-16479	269	3	press	press	PROPN
crl-16479	269	4	,	,	PUNCT
crl-16479	269	5	1992	1992	NUM
crl-16479	269	6	)	)	PUNCT
crl-16479	269	7	,	,	PUNCT
crl-16479	269	8	6	6	NUM
crl-16479	269	9	.	.	NUM
crl-16479	269	10	30	30	NUM
crl-16479	269	11	.	.	PUNCT
crl-16479	269	12	debbi	debbi	VERB
crl-16479	269	13	dinkins	dinkin	NOUN
crl-16479	269	14	and	and	CCONJ
crl-16479	269	15	susan	susan	PROPN
crl-16479	269	16	m.	m.	PROPN
crl-16479	269	17	ryan	ryan	PROPN
crl-16479	269	18	,	,	PUNCT
crl-16479	269	19	“	"	PUNCT
crl-16479	269	20	measuring	measure	VERB
crl-16479	269	21	referrals	referral	NOUN
crl-16479	269	22	:	:	PUNCT
crl-16479	269	23	the	the	DET
crl-16479	269	24	use	use	NOUN
crl-16479	269	25	of	of	ADP
crl-16479	269	26	paraprofessionals	paraprofessional	NOUN
crl-16479	269	27	at	at	ADP
crl-16479	269	28	the	the	DET
crl-16479	269	29	reference	reference	NOUN
crl-16479	269	30	desk	desk	NOUN
crl-16479	269	31	,	,	PUNCT
crl-16479	269	32	”	"	PUNCT
crl-16479	269	33	journal	journal	PROPN
crl-16479	269	34	of	of	ADP
crl-16479	269	35	academic	academic	ADJ
crl-16479	269	36	librarianship	librarianship	NOUN
crl-16479	269	37	36	36	NUM
crl-16479	269	38	,	,	PUNCT
crl-16479	269	39	no	no	NOUN
crl-16479	269	40	.	.	NOUN
crl-16479	269	41	4	4	NUM
crl-16479	269	42	(	(	PUNCT
crl-16479	269	43	2010	2010	NUM
crl-16479	269	44	):	):	PUNCT
crl-16479	269	45	279–86	279–86	NUM
crl-16479	269	46	.	.	PUNCT
crl-16479	270	1	31	31	NUM
crl-16479	270	2	.	.	PUNCT
crl-16479	271	1	for	for	ADP
crl-16479	271	2	example	example	NOUN
crl-16479	271	3	:	:	PUNCT
crl-16479	271	4	bracke	bracke	NOUN
crl-16479	271	5	,	,	PUNCT
crl-16479	271	6	brewer	brewer	NOUN
crl-16479	271	7	,	,	PUNCT
crl-16479	271	8	huff	huff	NOUN
crl-16479	271	9	-	-	PUNCT
crl-16479	271	10	eibl	eibl	NOUN
crl-16479	271	11	,	,	PUNCT
crl-16479	271	12	lee	lee	PROPN
crl-16479	271	13	,	,	PUNCT
crl-16479	271	14	mitchell	mitchell	PROPN
crl-16479	271	15	,	,	PUNCT
crl-16479	271	16	and	and	CCONJ
crl-16479	271	17	ray	ray	NOUN
crl-16479	271	18	,	,	PUNCT
crl-16479	271	19	“	"	PUNCT
crl-16479	271	20	finding	find	VERB
crl-16479	271	21	information	information	NOUN
crl-16479	271	22	in	in	ADP
crl-16479	271	23	a	a	DET
crl-16479	271	24	new	new	ADJ
crl-16479	271	25	landscape	landscape	NOUN
crl-16479	271	26	,	,	PUNCT
crl-16479	271	27	”	"	PUNCT
crl-16479	271	28	248–67	248–67	NUM
crl-16479	271	29	;	;	PUNCT
crl-16479	271	30	ryan	ryan	NOUN
crl-16479	271	31	,	,	PUNCT
crl-16479	271	32	“	"	PUNCT
crl-16479	271	33	reference	reference	NOUN
crl-16479	271	34	transactions	transaction	NOUN
crl-16479	271	35	analysis	analysis	NOUN
crl-16479	271	36	,	,	PUNCT
crl-16479	271	37	”	"	PUNCT
crl-16479	271	38	389–99	389–99	NOUN
crl-16479	271	39	;	;	PUNCT
crl-16479	271	40	patricia	patricia	PROPN
crl-16479	271	41	bravender	bravender	NOUN
crl-16479	271	42	,	,	PUNCT
crl-16479	271	43	colleen	colleen	PROPN
crl-16479	271	44	lyon	lyon	NOUN
crl-16479	271	45	,	,	PUNCT
crl-16479	271	46	and	and	CCONJ
crl-16479	271	47	anthony	anthony	PROPN
crl-16479	271	48	molaro	molaro	NOUN
crl-16479	271	49	,	,	PUNCT
crl-16479	271	50	“	"	PUNCT
crl-16479	271	51	should	should	AUX
crl-16479	271	52	chat	chat	VERB
crl-16479	271	53	reference	reference	NOUN
crl-16479	271	54	be	be	AUX
crl-16479	271	55	staffed	staff	VERB
crl-16479	271	56	by	by	ADP
crl-16479	271	57	librarians	librarian	NOUN
crl-16479	271	58	?	?	PUNCT
crl-16479	272	1	an	an	DET
crl-16479	272	2	assessment	assessment	NOUN
crl-16479	272	3	of	of	ADP
crl-16479	272	4	chat	chat	NOUN
crl-16479	272	5	reference	reference	NOUN
crl-16479	272	6	at	at	ADP
crl-16479	272	7	an	an	DET
crl-16479	272	8	academic	academic	ADJ
crl-16479	272	9	library	library	NOUN
crl-16479	272	10	using	use	VERB
crl-16479	272	11	libstats	libstat	NOUN
crl-16479	272	12	,	,	PUNCT
crl-16479	272	13	”	"	PUNCT
crl-16479	272	14	internet	internet	NOUN
crl-16479	272	15	reference	reference	NOUN
crl-16479	272	16	services	service	NOUN
crl-16479	272	17	quarterly	quarterly	ADJ
crl-16479	272	18	16	16	NUM
crl-16479	272	19	,	,	PUNCT
crl-16479	272	20	no	no	NOUN
crl-16479	272	21	.	.	NOUN
crl-16479	272	22	3	3	NUM
crl-16479	272	23	(	(	PUNCT
crl-16479	272	24	2011	2011	NUM
crl-16479	272	25	):	):	PUNCT
crl-16479	272	26	111–27	111–27	NUM
crl-16479	272	27	.	.	PUNCT
crl-16479	273	1	32	32	NUM
crl-16479	273	2	.	.	X
crl-16479	273	3	bravender	bravender	NOUN
crl-16479	273	4	,	,	PUNCT
crl-16479	273	5	lyon	lyon	NOUN
crl-16479	273	6	,	,	PUNCT
crl-16479	273	7	and	and	CCONJ
crl-16479	273	8	molaro	molaro	NOUN
crl-16479	273	9	,	,	PUNCT
crl-16479	273	10	“	"	PUNCT
crl-16479	273	11	should	should	AUX
crl-16479	273	12	chat	chat	VERB
crl-16479	273	13	reference	reference	NOUN
crl-16479	273	14	be	be	AUX
crl-16479	273	15	staffed	staff	VERB
crl-16479	273	16	by	by	ADP
crl-16479	273	17	librarians	librarian	NOUN
crl-16479	273	18	?	?	PUNCT
crl-16479	273	19	”	"	PUNCT
crl-16479	274	1	111–27	111–27	NUM
crl-16479	274	2	;	;	PUNCT
crl-16479	274	3	gerlich	gerlich	PROPN
crl-16479	274	4	and	and	CCONJ
crl-16479	274	5	berard	berard	NOUN
crl-16479	274	6	,	,	PUNCT
crl-16479	274	7	“	"	PUNCT
crl-16479	274	8	testing	test	VERB
crl-16479	274	9	the	the	DET
crl-16479	274	10	viability	viability	NOUN
crl-16479	274	11	of	of	ADP
crl-16479	274	12	the	the	DET
crl-16479	274	13	read	read	NOUN
crl-16479	274	14	scale	scale	NOUN
crl-16479	274	15	,	,	PUNCT
crl-16479	274	16	”	"	PUNCT
crl-16479	274	17	116–37	116–37	PROPN
crl-16479	274	18	;	;	PUNCT
crl-16479	274	19	ward	ward	NOUN
crl-16479	274	20	and	and	CCONJ
crl-16479	274	21	phetteplace	phetteplace	NOUN
crl-16479	274	22	,	,	PUNCT
crl-16479	274	23	“	"	PUNCT
crl-16479	274	24	staffing	staff	VERB
crl-16479	274	25	by	by	ADP
crl-16479	274	26	design	design	NOUN
crl-16479	274	27	,	,	PUNCT
crl-16479	274	28	”	"	PUNCT
crl-16479	274	29	193–207	193–207	NUM
crl-16479	274	30	.	.	PUNCT
crl-16479	275	1	33	33	NUM
crl-16479	275	2	.	.	PROPN
crl-16479	275	3	ward	ward	NOUN
crl-16479	275	4	and	and	CCONJ
crl-16479	275	5	phetteplace	phetteplace	NOUN
crl-16479	275	6	,	,	PUNCT
crl-16479	275	7	“	"	PUNCT
crl-16479	275	8	staffing	staff	VERB
crl-16479	275	9	by	by	ADP
crl-16479	275	10	design	design	NOUN
crl-16479	275	11	,	,	PUNCT
crl-16479	275	12	”	"	PUNCT
crl-16479	275	13	193–207	193–207	NUM
crl-16479	275	14	.	.	PUNCT
crl-16479	276	1	34	34	NUM
crl-16479	276	2	.	.	PUNCT
crl-16479	276	3	bravender	bravender	NOUN
crl-16479	276	4	,	,	PUNCT
crl-16479	276	5	lyon	lyon	NOUN
crl-16479	276	6	,	,	PUNCT
crl-16479	276	7	and	and	CCONJ
crl-16479	276	8	molaro	molaro	NOUN
crl-16479	276	9	,	,	PUNCT
crl-16479	276	10	“	"	PUNCT
crl-16479	276	11	should	should	AUX
crl-16479	276	12	chat	chat	VERB
crl-16479	276	13	reference	reference	NOUN
crl-16479	276	14	be	be	AUX
crl-16479	276	15	staffed	staff	VERB
crl-16479	276	16	by	by	ADP
crl-16479	276	17	librarians	librarian	NOUN
crl-16479	276	18	?	?	PUNCT
crl-16479	276	19	”	"	PUNCT
crl-16479	277	1	111–27	111–27	PROPN
crl-16479	277	2	.	.	PUNCT
crl-16479	278	1	35	35	NUM
crl-16479	278	2	.	.	PUNCT
crl-16479	278	3	marie	marie	PROPN
crl-16479	278	4	l.	l.	PROPN
crl-16479	278	5	radford	radford	PROPN
crl-16479	278	6	and	and	CCONJ
crl-16479	278	7	m.	m.	PROPN
crl-16479	278	8	kathleen	kathleen	PROPN
crl-16479	278	9	kern	kern	PROPN
crl-16479	278	10	,	,	PUNCT
crl-16479	278	11	“	"	PUNCT
crl-16479	278	12	a	a	DET
crl-16479	278	13	multiple	multiple	ADJ
crl-16479	278	14	-	-	PUNCT
crl-16479	278	15	case	case	NOUN
crl-16479	278	16	study	study	NOUN
crl-16479	278	17	investigation	investigation	NOUN
crl-16479	278	18	of	of	ADP
crl-16479	278	19	the	the	DET
crl-16479	278	20	discontinuation	discontinuation	NOUN
crl-16479	278	21	of	of	ADP
crl-16479	278	22	nine	nine	NUM
crl-16479	278	23	chat	chat	NOUN
crl-16479	278	24	reference	reference	NOUN
crl-16479	278	25	services	service	NOUN
crl-16479	278	26	,	,	PUNCT
crl-16479	278	27	”	"	PUNCT
crl-16479	278	28	library	library	PROPN
crl-16479	278	29	&	&	CCONJ
crl-16479	278	30	information	information	PROPN
crl-16479	278	31	science	science	PROPN
crl-16479	278	32	research	research	NOUN
crl-16479	278	33	28	28	NUM
crl-16479	278	34	(	(	PUNCT
crl-16479	278	35	2006	2006	NUM
crl-16479	278	36	):	):	PUNCT
crl-16479	278	37	527	527	NUM
crl-16479	278	38	.	.	NUM
crl-16479	278	39	36	36	NUM
crl-16479	278	40	.	.	PROPN
crl-16479	278	41	ward	ward	NOUN
crl-16479	278	42	and	and	CCONJ
crl-16479	278	43	phetteplace	phetteplace	NOUN
crl-16479	278	44	,	,	PUNCT
crl-16479	278	45	“	"	PUNCT
crl-16479	278	46	staffing	staff	VERB
crl-16479	278	47	by	by	ADP
crl-16479	278	48	design	design	NOUN
crl-16479	278	49	,	,	PUNCT
crl-16479	278	50	”	"	PUNCT
crl-16479	278	51	193–207	193–207	NUM
crl-16479	278	52	.	.	PUNCT
crl-16479	279	1	37	37	NUM
crl-16479	279	2	.	.	PUNCT
crl-16479	280	1	because	because	SCONJ
crl-16479	280	2	of	of	ADP
crl-16479	280	3	the	the	DET
crl-16479	280	4	differences	difference	NOUN
crl-16479	280	5	in	in	ADP
crl-16479	280	6	sample	sample	NOUN
crl-16479	280	7	sizes	size	NOUN
crl-16479	280	8	among	among	ADP
crl-16479	280	9	the	the	DET
crl-16479	280	10	studies	study	NOUN
crl-16479	280	11	,	,	PUNCT
crl-16479	280	12	we	we	PRON
crl-16479	280	13	used	use	VERB
crl-16479	280	14	weighted	weight	VERB
crl-16479	280	15	averages	average	NOUN
crl-16479	280	16	to	to	PART
crl-16479	280	17	report	report	VERB
crl-16479	280	18	and	and	CCONJ
crl-16479	280	19	analyze	analyze	VERB
crl-16479	280	20	findings	finding	NOUN
crl-16479	280	21	.	.	PUNCT
crl-16479	281	1	38	38	NUM
crl-16479	281	2	.	.	PUNCT
crl-16479	281	3	lynn	lynn	PROPN
crl-16479	281	4	s.	s.	PROPN
crl-16479	281	5	connaway	connaway	PROPN
crl-16479	281	6	,	,	PUNCT
crl-16479	281	7	timothy	timothy	PROPN
crl-16479	281	8	j.	j.	PROPN
crl-16479	281	9	dickey	dickey	PROPN
crl-16479	281	10	,	,	PUNCT
crl-16479	281	11	and	and	CCONJ
crl-16479	281	12	marie	marie	PROPN
crl-16479	281	13	l.	l.	PROPN
crl-16479	281	14	radford	radford	PROPN
crl-16479	281	15	,	,	PUNCT
crl-16479	281	16	“	"	PUNCT
crl-16479	281	17	‘	'	PUNCT
crl-16479	281	18	if	if	SCONJ
crl-16479	281	19	it	it	PRON
crl-16479	281	20	is	be	AUX
crl-16479	281	21	too	too	ADV
crl-16479	281	22	inconvenient	inconvenient	ADJ
crl-16479	281	23	i	i	PRON
crl-16479	281	24	’m	’m	AUX
crl-16479	281	25	not	not	PART
crl-16479	281	26	going	go	VERB
crl-16479	281	27	after	after	ADP
crl-16479	281	28	it	it	PRON
crl-16479	281	29	’	'	PUNCT
crl-16479	281	30	:	:	PUNCT
crl-16479	281	31	convenience	convenience	NOUN
crl-16479	281	32	as	as	ADP
crl-16479	281	33	a	a	DET
crl-16479	281	34	critical	critical	ADJ
crl-16479	281	35	factor	factor	NOUN
crl-16479	281	36	in	in	ADP
crl-16479	281	37	information	information	NOUN
crl-16479	281	38	-	-	PUNCT
crl-16479	281	39	seeking	seek	VERB
crl-16479	281	40	behaviors	behavior	NOUN
crl-16479	281	41	,	,	PUNCT
crl-16479	281	42	”	"	PUNCT
crl-16479	281	43	library	library	PROPN
crl-16479	281	44	&	&	CCONJ
crl-16479	281	45	information	information	PROPN
crl-16479	281	46	science	science	PROPN
crl-16479	281	47	research	research	NOUN
crl-16479	281	48	33	33	NUM
crl-16479	281	49	,	,	PUNCT
crl-16479	281	50	no	no	NOUN
crl-16479	281	51	.	.	NOUN
crl-16479	281	52	3	3	NUM
crl-16479	281	53	(	(	PUNCT
crl-16479	281	54	2011	2011	NUM
crl-16479	281	55	):	):	PUNCT
crl-16479	281	56	187	187	NUM
crl-16479	281	57	-	-	SYM
crl-16479	281	58	88	88	NUM
crl-16479	281	59	.	.	PUNCT
crl-16479	282	1	39	39	NUM
crl-16479	282	2	.	.	PUNCT
crl-16479	283	1	ibid	ibid	NOUN
crl-16479	283	2	.	.	PUNCT
crl-16479	284	1	40	40	NUM
crl-16479	284	2	.	.	PUNCT
crl-16479	285	1	oakleaf	oakleaf	PROPN
crl-16479	285	2	and	and	CCONJ
crl-16479	285	3	vanscoy	vanscoy	PROPN
crl-16479	285	4	,	,	PUNCT
crl-16479	285	5	“	"	PUNCT
crl-16479	285	6	instructional	instructional	ADJ
crl-16479	285	7	strategies	strategy	NOUN
crl-16479	285	8	for	for	ADP
crl-16479	285	9	digital	digital	ADJ
crl-16479	285	10	reference	reference	NOUN
crl-16479	285	11	,	,	PUNCT
crl-16479	285	12	”	"	PUNCT
crl-16479	285	13	381	381	NUM
crl-16479	285	14	;	;	PUNCT
crl-16479	285	15	lesley	lesley	NOUN
crl-16479	285	16	m.	m.	NOUN
crl-16479	285	17	moyo	moyo	NOUN
crl-16479	285	18	,	,	PUNCT
crl-16479	285	19	“	"	PUNCT
crl-16479	285	20	virtual	virtual	ADJ
crl-16479	285	21	reference	reference	NOUN
crl-16479	285	22	services	service	NOUN
crl-16479	285	23	and	and	CCONJ
crl-16479	285	24	instruction	instruction	NOUN
crl-16479	285	25	:	:	PUNCT
crl-16479	285	26	an	an	DET
crl-16479	285	27	assessment	assessment	NOUN
crl-16479	285	28	,	,	PUNCT
crl-16479	285	29	”	"	PUNCT
crl-16479	285	30	reference	reference	NOUN
crl-16479	285	31	librarian	librarian	PROPN
crl-16479	285	32	46	46	NUM
crl-16479	285	33	,	,	PUNCT
crl-16479	285	34	no	no	INTJ
crl-16479	285	35	.	.	NOUN
crl-16479	285	36	95/96	95/96	NUM
crl-16479	285	37	(	(	PUNCT
crl-16479	285	38	2006	2006	NUM
crl-16479	285	39	):	):	PUNCT
crl-16479	285	40	213–30	213–30	PROPN
crl-16479	285	41	.	.	PUNCT
crl-16479	286	1	41	41	NUM
crl-16479	286	2	.	.	PUNCT
crl-16479	287	1	vicky	vicky	ADJ
crl-16479	287	2	duncan	duncan	PROPN
crl-16479	287	3	and	and	CCONJ
crl-16479	287	4	angie	angie	PROPN
crl-16479	287	5	gerrard	gerrard	PROPN
crl-16479	287	6	,	,	PUNCT
crl-16479	287	7	“	"	PUNCT
crl-16479	287	8	all	all	PRON
crl-16479	287	9	together	together	ADV
crl-16479	287	10	now	now	ADV
crl-16479	287	11	!	!	PUNCT
crl-16479	288	1	integrating	integrate	VERB
crl-16479	288	2	virtual	virtual	ADJ
crl-16479	288	3	reference	reference	NOUN
crl-16479	288	4	in	in	ADP
crl-16479	288	5	the	the	DET
crl-16479	288	6	academic	academic	ADJ
crl-16479	288	7	library	library	NOUN
crl-16479	288	8	,	,	PUNCT
crl-16479	288	9	”	"	PUNCT
crl-16479	288	10	reference	reference	NOUN
crl-16479	288	11	&	&	CCONJ
crl-16479	288	12	user	user	NOUN
crl-16479	288	13	services	service	NOUN
crl-16479	288	14	quarterly	quarterly	ADJ
crl-16479	288	15	50	50	NUM
crl-16479	288	16	,	,	PUNCT
crl-16479	288	17	no	no	NOUN
crl-16479	288	18	.	.	NOUN
crl-16479	288	19	3	3	NUM
crl-16479	288	20	(	(	PUNCT
crl-16479	288	21	2011	2011	NUM
crl-16479	288	22	):	):	PUNCT
crl-16479	288	23	280–92	280–92	NUM
crl-16479	288	24	.	.	PUNCT
crl-16479	289	1	42	42	NUM
crl-16479	289	2	.	.	PUNCT
crl-16479	290	1	carol	carol	PROPN
crl-16479	290	2	c.	c.	PROPN
crl-16479	290	3	kuhlthau	kuhlthau	PROPN
crl-16479	290	4	,	,	PUNCT
crl-16479	290	5	“	"	PUNCT
crl-16479	290	6	rethinking	rethink	VERB
crl-16479	290	7	the	the	DET
crl-16479	290	8	2000	2000	NUM
crl-16479	290	9	acrl	acrl	ADJ
crl-16479	290	10	standards	standard	NOUN
crl-16479	290	11	:	:	PUNCT
crl-16479	290	12	some	some	DET
crl-16479	290	13	things	thing	NOUN
crl-16479	290	14	to	to	PART
crl-16479	290	15	consider	consider	VERB
crl-16479	290	16	,	,	PUNCT
crl-16479	290	17	”	"	PUNCT
crl-16479	290	18	communications	communication	NOUN
crl-16479	290	19	in	in	ADP
crl-16479	290	20	information	information	NOUN
crl-16479	290	21	literacy	literacy	NOUN
crl-16479	290	22	7	7	NUM
crl-16479	290	23	,	,	PUNCT
crl-16479	290	24	no	no	NOUN
crl-16479	290	25	.	.	NOUN
crl-16479	290	26	2	2	NUM
crl-16479	290	27	(	(	PUNCT
crl-16479	290	28	2013	2013	NUM
crl-16479	290	29	):	):	PUNCT
crl-16479	290	30	95	95	NUM
crl-16479	290	31	.	.	NUM
crl-16479	290	32	43	43	NUM
crl-16479	290	33	.	.	PUNCT
crl-16479	291	1	kara	kara	PROPN
crl-16479	291	2	malenfant	malenfant	PROPN
crl-16479	291	3	,	,	PUNCT
crl-16479	291	4	“	"	PUNCT
crl-16479	291	5	acrl	acrl	ADV
crl-16479	291	6	seeks	seek	VERB
crl-16479	291	7	feedback	feedback	NOUN
crl-16479	291	8	on	on	ADP
crl-16479	291	9	revised	revise	VERB
crl-16479	291	10	framework	framework	NOUN
crl-16479	291	11	for	for	ADP
crl-16479	291	12	information	information	NOUN
crl-16479	291	13	literacy	literacy	NOUN
crl-16479	291	14	for	for	ADP
crl-16479	291	15	higher	high	ADJ
crl-16479	291	16	education	education	NOUN
crl-16479	291	17	,	,	PUNCT
crl-16479	291	18	”	"	PUNCT
crl-16479	291	19	available	available	ADJ
crl-16479	291	20	online	online	ADV
crl-16479	291	21	at	at	ADP
crl-16479	291	22	www.acrl.ala.org/acrlinsider/archives/8911	www.acrl.ala.org/acrlinsider/archives/8911	NOUN
crl-16479	291	23	[	[	PUNCT
crl-16479	291	24	accessed	access	VERB
crl-16479	291	25	7	7	NUM
crl-16479	291	26	september	september	NOUN
crl-16479	291	27	2014	2014	NUM
crl-16479	291	28	]	]	PUNCT
crl-16479	291	29	.	.	PUNCT