id	sid	tid	token	lemma	pos
crl-17823	1	1	06_dempsey	06_dempsey	NUM
crl-17823	1	2	chat	chat	NOUN
crl-17823	1	3	reference	reference	NOUN
crl-17823	1	4	referral	referral	NOUN
crl-17823	1	5	strategies	strategy	NOUN
crl-17823	1	6	:	:	PUNCT
crl-17823	1	7	making	make	VERB
crl-17823	1	8	a	a	DET
crl-17823	1	9	connection	connection	NOUN
crl-17823	1	10	,	,	PUNCT
crl-17823	1	11	or	or	CCONJ
crl-17823	1	12	dropping	drop	VERB
crl-17823	1	13	the	the	DET
crl-17823	1	14	ball	ball	NOUN
crl-17823	1	15	?	?	PUNCT
crl-17823	2	1	paula	paula	PROPN
crl-17823	2	2	r.	r.	PROPN
crl-17823	2	3	dempsey	dempsey	PROPN
crl-17823	2	4	*	*	PUNCT
crl-17823	3	1	the	the	DET
crl-17823	3	2	study	study	NOUN
crl-17823	3	3	analyzes	analyze	VERB
crl-17823	3	4	how	how	SCONJ
crl-17823	3	5	chat	chat	AUX
crl-17823	3	6	reference	reference	NOUN
crl-17823	3	7	providers	provider	NOUN
crl-17823	3	8	refer	refer	VERB
crl-17823	3	9	patrons	patron	NOUN
crl-17823	3	10	to	to	PART
crl-17823	3	11	subject	subject	VERB
crl-17823	3	12	specialists	specialist	NOUN
crl-17823	3	13	in	in	ADP
crl-17823	3	14	467	467	NUM
crl-17823	3	15	interactions	interaction	NOUN
crl-17823	3	16	from	from	ADP
crl-17823	3	17	two	two	NUM
crl-17823	3	18	years	year	NOUN
crl-17823	3	19	at	at	ADP
crl-17823	3	20	a	a	DET
crl-17823	3	21	university	university	NOUN
crl-17823	3	22	library	library	NOUN
crl-17823	3	23	.	.	PUNCT
crl-17823	4	1	qualitative	qualitative	ADJ
crl-17823	4	2	analysis	analysis	NOUN
crl-17823	4	3	showed	show	VERB
crl-17823	4	4	variation	variation	NOUN
crl-17823	4	5	in	in	ADP
crl-17823	4	6	how	how	SCONJ
crl-17823	4	7	referrals	referral	NOUN
crl-17823	4	8	are	be	AUX
crl-17823	4	9	presented	present	VERB
crl-17823	4	10	:	:	PUNCT
crl-17823	4	11	as	as	ADP
crl-17823	4	12	an	an	DET
crl-17823	4	13	option	option	NOUN
crl-17823	4	14	versus	versus	ADP
crl-17823	4	15	a	a	DET
crl-17823	4	16	recommendation	recommendation	NOUN
crl-17823	4	17	,	,	PUNCT
crl-17823	4	18	putting	put	VERB
crl-17823	4	19	follow	follow	NOUN
crl-17823	4	20	-	-	PUNCT
crl-17823	4	21	up	up	NOUN
crl-17823	4	22	in	in	ADP
crl-17823	4	23	the	the	DET
crl-17823	4	24	hands	hand	NOUN
crl-17823	4	25	of	of	ADP
crl-17823	4	26	patrons	patron	NOUN
crl-17823	4	27	versus	versus	ADP
crl-17823	4	28	librarians	librarian	NOUN
crl-17823	4	29	,	,	PUNCT
crl-17823	4	30	and	and	CCONJ
crl-17823	4	31	apologizing	apologize	VERB
crl-17823	4	32	versus	versus	ADP
crl-17823	4	33	promoting	promote	VERB
crl-17823	4	34	benefits	benefit	NOUN
crl-17823	4	35	.	.	PUNCT
crl-17823	5	1	professional	professional	ADJ
crl-17823	5	2	librarians	librarians	PROPN
crl-17823	5	3	referred	refer	VERB
crl-17823	5	4	more	more	ADJ
crl-17823	5	5	questions	question	NOUN
crl-17823	5	6	to	to	ADP
crl-17823	5	7	specialists	specialist	NOUN
crl-17823	5	8	,	,	PUNCT
crl-17823	5	9	framed	frame	VERB
crl-17823	5	10	more	more	ADJ
crl-17823	5	11	referrals	referral	NOUN
crl-17823	5	12	as	as	ADP
crl-17823	5	13	benefits	benefit	NOUN
crl-17823	5	14	,	,	PUNCT
crl-17823	5	15	and	and	CCONJ
crl-17823	5	16	sent	send	VERB
crl-17823	5	17	more	more	ADJ
crl-17823	5	18	transcripts	transcript	NOUN
crl-17823	5	19	(	(	PUNCT
crl-17823	5	20	“	"	PUNCT
crl-17823	5	21	tickets	ticket	NOUN
crl-17823	5	22	”	"	PUNCT
crl-17823	5	23	)	)	PUNCT
crl-17823	5	24	than	than	ADP
crl-17823	5	25	graduate	graduate	NOUN
crl-17823	5	26	assistants	assistant	NOUN
crl-17823	5	27	or	or	CCONJ
crl-17823	5	28	paraprofessionals	paraprofessional	NOUN
crl-17823	5	29	did	do	VERB
crl-17823	5	30	.	.	PUNCT
crl-17823	6	1	findings	finding	NOUN
crl-17823	6	2	show	show	VERB
crl-17823	6	3	correlations	correlation	NOUN
crl-17823	6	4	between	between	ADP
crl-17823	6	5	patrons	patron	NOUN
crl-17823	6	6	’	'	PUNCT
crl-17823	6	7	positive	positive	ADJ
crl-17823	6	8	responses	response	NOUN
crl-17823	6	9	to	to	ADP
crl-17823	6	10	referrals	referral	NOUN
crl-17823	6	11	and	and	CCONJ
crl-17823	6	12	the	the	DET
crl-17823	6	13	extent	extent	NOUN
crl-17823	6	14	of	of	ADP
crl-17823	6	15	the	the	DET
crl-17823	6	16	reference	reference	NOUN
crl-17823	6	17	interview	interview	NOUN
crl-17823	6	18	and	and	CCONJ
crl-17823	6	19	positive	positive	ADJ
crl-17823	6	20	framing	framing	NOUN
crl-17823	6	21	of	of	ADP
crl-17823	6	22	the	the	DET
crl-17823	6	23	referral	referral	NOUN
crl-17823	6	24	,	,	PUNCT
crl-17823	6	25	but	but	CCONJ
crl-17823	6	26	not	not	PART
crl-17823	6	27	the	the	DET
crl-17823	6	28	attempt	attempt	NOUN
crl-17823	6	29	to	to	PART
crl-17823	6	30	assist	assist	VERB
crl-17823	6	31	before	before	ADP
crl-17823	6	32	referring	refer	VERB
crl-17823	6	33	.	.	PUNCT
crl-17823	7	1	introduction	introduction	NOUN
crl-17823	7	2	chat	chat	NOUN
crl-17823	7	3	reference	reference	NOUN
crl-17823	7	4	is	be	AUX
crl-17823	7	5	a	a	DET
crl-17823	7	6	low	low	ADJ
crl-17823	7	7	-	-	PUNCT
crl-17823	7	8	barrier	barrier	NOUN
crl-17823	7	9	entryway	entryway	ADV
crl-17823	7	10	to	to	ADP
crl-17823	7	11	library	library	NOUN
crl-17823	7	12	services	service	NOUN
crl-17823	7	13	and	and	CCONJ
crl-17823	7	14	resources	resource	NOUN
crl-17823	7	15	for	for	ADP
crl-17823	7	16	students	student	NOUN
crl-17823	7	17	.	.	PUNCT
crl-17823	8	1	because	because	SCONJ
crl-17823	8	2	chat	chat	NOUN
crl-17823	8	3	reference	reference	NOUN
crl-17823	8	4	is	be	AUX
crl-17823	8	5	available	available	ADJ
crl-17823	8	6	at	at	ADP
crl-17823	8	7	the	the	DET
crl-17823	8	8	point	point	NOUN
crl-17823	8	9	of	of	ADP
crl-17823	8	10	need	need	NOUN
crl-17823	8	11	and	and	CCONJ
crl-17823	8	12	is	be	AUX
crl-17823	8	13	usually	usually	ADV
crl-17823	8	14	anonymous	anonymous	ADJ
crl-17823	8	15	,	,	PUNCT
crl-17823	8	16	it	it	PRON
crl-17823	8	17	is	be	AUX
crl-17823	8	18	an	an	DET
crl-17823	8	19	opportunity	opportunity	NOUN
crl-17823	8	20	to	to	PART
crl-17823	8	21	reach	reach	VERB
crl-17823	8	22	users	user	NOUN
crl-17823	8	23	who	who	PRON
crl-17823	8	24	might	might	AUX
crl-17823	8	25	never	never	ADV
crl-17823	8	26	ask	ask	VERB
crl-17823	8	27	a	a	DET
crl-17823	8	28	question	question	NOUN
crl-17823	8	29	in	in	ADP
crl-17823	8	30	person	person	NOUN
crl-17823	8	31	.	.	PUNCT
crl-17823	9	1	because	because	SCONJ
crl-17823	9	2	chat	chat	PROPN
crl-17823	9	3	extends	extend	VERB
crl-17823	9	4	reference	reference	NOUN
crl-17823	9	5	at	at	ADP
crl-17823	9	6	a	a	DET
crl-17823	9	7	distance	distance	NOUN
crl-17823	9	8	and	and	CCONJ
crl-17823	9	9	often	often	ADV
crl-17823	9	10	into	into	ADP
crl-17823	9	11	late	late	ADJ
crl-17823	9	12	night	night	NOUN
crl-17823	9	13	and	and	CCONJ
crl-17823	9	14	weekend	weekend	NOUN
crl-17823	9	15	hours	hour	NOUN
crl-17823	9	16	,	,	PUNCT
crl-17823	9	17	it	it	PRON
crl-17823	9	18	draws	draw	VERB
crl-17823	9	19	a	a	DET
crl-17823	9	20	wide	wide	ADJ
crl-17823	9	21	net	net	NOUN
crl-17823	9	22	of	of	ADP
crl-17823	9	23	patrons	patron	NOUN
crl-17823	9	24	at	at	ADP
crl-17823	9	25	times	time	NOUN
crl-17823	9	26	when	when	SCONJ
crl-17823	9	27	they	they	PRON
crl-17823	9	28	are	be	AUX
crl-17823	9	29	engaged	engage	VERB
crl-17823	9	30	in	in	ADP
crl-17823	9	31	research	research	NOUN
crl-17823	9	32	.	.	PUNCT
crl-17823	10	1	however	however	ADV
crl-17823	10	2	,	,	PUNCT
crl-17823	10	3	chat	chat	VERB
crl-17823	10	4	reference	reference	NOUN
crl-17823	10	5	providers	provider	NOUN
crl-17823	10	6	can	can	AUX
crl-17823	10	7	not	not	PART
crl-17823	10	8	fully	fully	ADV
crl-17823	10	9	respond	respond	VERB
crl-17823	10	10	to	to	ADP
crl-17823	10	11	every	every	DET
crl-17823	10	12	question	question	NOUN
crl-17823	10	13	.	.	PUNCT
crl-17823	11	1	in	in	ADP
crl-17823	11	2	particular	particular	ADJ
crl-17823	11	3	,	,	PUNCT
crl-17823	11	4	subject	subject	ADJ
crl-17823	11	5	research	research	NOUN
crl-17823	11	6	questions	question	NOUN
crl-17823	11	7	may	may	AUX
crl-17823	11	8	be	be	AUX
crl-17823	11	9	beyond	beyond	ADP
crl-17823	11	10	the	the	DET
crl-17823	11	11	scope	scope	NOUN
crl-17823	11	12	of	of	ADP
crl-17823	11	13	providers	provider	NOUN
crl-17823	11	14	staffing	staff	VERB
crl-17823	11	15	chat	chat	NOUN
crl-17823	11	16	,	,	PUNCT
crl-17823	11	17	especially	especially	ADV
crl-17823	11	18	student	student	NOUN
crl-17823	11	19	employees	employee	NOUN
crl-17823	11	20	working	work	VERB
crl-17823	11	21	after	after	ADP
crl-17823	11	22	hours	hour	NOUN
crl-17823	11	23	or	or	CCONJ
crl-17823	11	24	on	on	ADP
crl-17823	11	25	weekends	weekend	NOUN
crl-17823	11	26	.	.	PUNCT
crl-17823	12	1	in	in	ADP
crl-17823	12	2	addition	addition	NOUN
crl-17823	12	3	,	,	PUNCT
crl-17823	12	4	chat	chat	VERB
crl-17823	12	5	services	service	NOUN
crl-17823	12	6	staffed	staff	VERB
crl-17823	12	7	by	by	ADP
crl-17823	12	8	cooperative	cooperative	ADJ
crl-17823	12	9	librarians	librarian	NOUN
crl-17823	12	10	or	or	CCONJ
crl-17823	12	11	librarians	librarian	NOUN
crl-17823	12	12	contracted	contract	VERB
crl-17823	12	13	by	by	ADP
crl-17823	12	14	the	the	DET
crl-17823	12	15	software	software	NOUN
crl-17823	12	16	provider	provider	NOUN
crl-17823	12	17	rely	rely	VERB
crl-17823	12	18	on	on	ADP
crl-17823	12	19	referrals	referral	NOUN
crl-17823	12	20	when	when	SCONJ
crl-17823	12	21	specialized	specialized	ADJ
crl-17823	12	22	local	local	ADJ
crl-17823	12	23	knowledge	knowledge	NOUN
crl-17823	12	24	is	be	AUX
crl-17823	12	25	needed	need	VERB
crl-17823	12	26	to	to	PART
crl-17823	12	27	fully	fully	ADV
crl-17823	12	28	answer	answer	VERB
crl-17823	12	29	the	the	DET
crl-17823	12	30	question	question	NOUN
crl-17823	12	31	.	.	PUNCT
crl-17823	13	1	referring	refer	VERB
crl-17823	13	2	patrons	patron	NOUN
crl-17823	13	3	to	to	ADP
crl-17823	13	4	a	a	DET
crl-17823	13	5	subject	subject	ADJ
crl-17823	13	6	specialist	specialist	NOUN
crl-17823	13	7	may	may	AUX
crl-17823	13	8	serve	serve	VERB
crl-17823	13	9	the	the	DET
crl-17823	13	10	user	user	NOUN
crl-17823	13	11	best	well	ADV
crl-17823	13	12	in	in	ADP
crl-17823	13	13	those	those	DET
crl-17823	13	14	cases	case	NOUN
crl-17823	13	15	.	.	PUNCT
crl-17823	14	1	a	a	DET
crl-17823	14	2	referral	referral	NOUN
crl-17823	14	3	puts	put	VERB
crl-17823	14	4	the	the	DET
crl-17823	14	5	patron	patron	NOUN
crl-17823	14	6	in	in	ADP
crl-17823	14	7	touch	touch	NOUN
crl-17823	14	8	with	with	ADP
crl-17823	14	9	the	the	DET
crl-17823	14	10	librarian	librarian	ADJ
crl-17823	14	11	most	most	ADV
crl-17823	14	12	capable	capable	ADJ
crl-17823	14	13	of	of	ADP
crl-17823	14	14	providing	provide	VERB
crl-17823	14	15	resources	resource	NOUN
crl-17823	14	16	and	and	CCONJ
crl-17823	14	17	teaching	teach	VERB
crl-17823	14	18	research	research	NOUN
crl-17823	14	19	strategies	strategy	NOUN
crl-17823	14	20	.	.	PUNCT
crl-17823	15	1	referrals	referral	NOUN
crl-17823	15	2	also	also	ADV
crl-17823	15	3	benefit	benefit	VERB
crl-17823	15	4	libraries	library	NOUN
crl-17823	15	5	with	with	ADP
crl-17823	15	6	liaison	liaison	NOUN
crl-17823	15	7	programs	program	NOUN
crl-17823	15	8	by	by	ADP
crl-17823	15	9	building	build	VERB
crl-17823	15	10	awareness	awareness	NOUN
crl-17823	15	11	of	of	ADP
crl-17823	15	12	liaison	liaison	NOUN
crl-17823	15	13	librarians	librarian	NOUN
crl-17823	15	14	’	'	PUNCT
crl-17823	15	15	services	service	NOUN
crl-17823	15	16	and	and	CCONJ
crl-17823	15	17	developing	develop	VERB
crl-17823	15	18	a	a	DET
crl-17823	15	19	pipeline	pipeline	NOUN
crl-17823	15	20	for	for	ADP
crl-17823	15	21	collaborative	collaborative	ADJ
crl-17823	15	22	relationships	relationship	NOUN
crl-17823	15	23	between	between	ADP
crl-17823	15	24	subject	subject	NOUN
crl-17823	15	25	specialists	specialist	NOUN
crl-17823	15	26	and	and	CCONJ
crl-17823	15	27	their	their	PRON
crl-17823	15	28	stakeholders	stakeholder	NOUN
crl-17823	15	29	.	.	PUNCT
crl-17823	16	1	for	for	ADP
crl-17823	16	2	the	the	DET
crl-17823	16	3	purposes	purpose	NOUN
crl-17823	16	4	of	of	ADP
crl-17823	16	5	this	this	DET
crl-17823	16	6	study	study	NOUN
crl-17823	16	7	,	,	PUNCT
crl-17823	16	8	librarians	librarians	PROPN
crl-17823	16	9	are	be	AUX
crl-17823	16	10	subject	subject	ADJ
crl-17823	16	11	specialists	specialist	NOUN
crl-17823	16	12	if	if	SCONJ
crl-17823	16	13	they	they	PRON
crl-17823	16	14	have	have	VERB
crl-17823	16	15	formal	formal	ADJ
crl-17823	16	16	responsibility	responsibility	NOUN
crl-17823	16	17	for	for	ADP
crl-17823	16	18	a	a	DET
crl-17823	16	19	specific	specific	ADJ
crl-17823	16	20	discipline	discipline	NOUN
crl-17823	16	21	in	in	ADP
crl-17823	16	22	terms	term	NOUN
crl-17823	16	23	of	of	ADP
crl-17823	16	24	collections	collection	NOUN
crl-17823	16	25	,	,	PUNCT
crl-17823	16	26	instruction	instruction	NOUN
crl-17823	16	27	,	,	PUNCT
crl-17823	16	28	research	research	NOUN
crl-17823	16	29	support	support	NOUN
crl-17823	16	30	,	,	PUNCT
crl-17823	16	31	outreach	outreach	NOUN
crl-17823	16	32	,	,	PUNCT
crl-17823	16	33	or	or	CCONJ
crl-17823	16	34	some	some	DET
crl-17823	16	35	combination	combination	NOUN
crl-17823	16	36	of	of	ADP
crl-17823	16	37	these	these	DET
crl-17823	16	38	duties	duty	NOUN
crl-17823	16	39	;	;	PUNCT
crl-17823	16	40	special	special	ADJ
crl-17823	16	41	collections	collection	NOUN
crl-17823	16	42	librarians	librarian	NOUN
crl-17823	16	43	are	be	AUX
crl-17823	16	44	also	also	ADV
crl-17823	16	45	considered	consider	VERB
crl-17823	16	46	subject	subject	ADJ
crl-17823	16	47	specialists	specialist	NOUN
crl-17823	16	48	whose	whose	DET
crl-17823	16	49	expertise	expertise	NOUN
crl-17823	16	50	crosses	cross	VERB
crl-17823	16	51	disciplinary	disciplinary	ADJ
crl-17823	16	52	boundaries	boundary	NOUN
crl-17823	16	53	.	.	PUNCT
crl-17823	17	1	liaison	liaison	NOUN
crl-17823	17	2	librarians	librarian	VERB
crl-17823	17	3	with	with	ADP
crl-17823	17	4	intimate	intimate	ADJ
crl-17823	17	5	knowledge	knowledge	NOUN
crl-17823	17	6	of	of	ADP
crl-17823	17	7	the	the	DET
crl-17823	17	8	collections	collection	NOUN
crl-17823	17	9	,	,	PUNCT
crl-17823	17	10	curriculum	curriculum	NOUN
crl-17823	17	11	,	,	PUNCT
crl-17823	17	12	and	and	CCONJ
crl-17823	17	13	faculty	faculty	NOUN
crl-17823	17	14	research	research	NOUN
crl-17823	17	15	agendas	agenda	NOUN
crl-17823	17	16	have	have	VERB
crl-17823	17	17	more	more	ADJ
crl-17823	17	18	background	background	NOUN
crl-17823	17	19	and	and	CCONJ
crl-17823	17	20	context	context	NOUN
crl-17823	17	21	than	than	ADP
crl-17823	17	22	others	other	NOUN
crl-17823	17	23	in	in	ADP
crl-17823	17	24	the	the	DET
crl-17823	17	25	library	library	NOUN
crl-17823	17	26	to	to	PART
crl-17823	17	27	assist	assist	VERB
crl-17823	17	28	patrons	patron	NOUN
crl-17823	17	29	in	in	ADP
crl-17823	17	30	that	that	DET
crl-17823	17	31	discipline	discipline	NOUN
crl-17823	17	32	.	.	PUNCT
crl-17823	18	1	such	such	ADJ
crl-17823	18	2	liaison	liaison	NOUN
crl-17823	18	3	librarians	librarian	NOUN
crl-17823	18	4	may	may	AUX
crl-17823	18	5	or	or	CCONJ
crl-17823	18	6	may	may	AUX
crl-17823	18	7	not	not	PART
crl-17823	18	8	have	have	VERB
crl-17823	18	9	an	an	DET
crl-17823	18	10	academic	academic	ADJ
crl-17823	18	11	background	background	NOUN
crl-17823	18	12	in	in	ADP
crl-17823	18	13	the	the	DET
crl-17823	18	14	field	field	NOUN
crl-17823	18	15	,	,	PUNCT
crl-17823	18	16	and	and	CCONJ
crl-17823	18	17	their	their	PRON
crl-17823	18	18	depth	depth	NOUN
crl-17823	18	19	of	of	ADP
crl-17823	18	20	experience	experience	NOUN
crl-17823	18	21	working	work	VERB
crl-17823	18	22	as	as	ADP
crl-17823	18	23	a	a	DET
crl-17823	18	24	librarian	librarian	NOUN
crl-17823	18	25	within	within	ADP
crl-17823	18	26	that	that	DET
crl-17823	18	27	discipline	discipline	NOUN
crl-17823	18	28	varies	varie	NOUN
crl-17823	18	29	.	.	PUNCT
crl-17823	19	1	professional	professional	ADJ
crl-17823	19	2	guidelines	guideline	NOUN
crl-17823	19	3	for	for	ADP
crl-17823	19	4	chat	chat	NOUN
crl-17823	19	5	reference	reference	NOUN
crl-17823	19	6	services	service	NOUN
crl-17823	19	7	acknowledge	acknowledge	VERB
crl-17823	19	8	the	the	DET
crl-17823	19	9	necessity	necessity	NOUN
crl-17823	19	10	of	of	ADP
crl-17823	19	11	referrals	referral	NOUN
crl-17823	19	12	but	but	CCONJ
crl-17823	19	13	do	do	AUX
crl-17823	19	14	not	not	PART
crl-17823	19	15	flesh	flesh	VERB
crl-17823	19	16	out	out	ADP
crl-17823	19	17	best	good	ADJ
crl-17823	19	18	practices	practice	NOUN
crl-17823	19	19	.	.	PUNCT
crl-17823	20	1	the	the	DET
crl-17823	20	2	american	american	PROPN
crl-17823	20	3	library	library	PROPN
crl-17823	20	4	association	association	PROPN
crl-17823	20	5	’s	’s	PART
crl-17823	20	6	reference	reference	NOUN
crl-17823	20	7	and	and	CCONJ
crl-17823	20	8	user	user	NOUN
crl-17823	20	9	services	service	NOUN
crl-17823	20	10	association	association	PROPN
crl-17823	20	11	(	(	PUNCT
crl-17823	20	12	rusa	rusa	NOUN
crl-17823	20	13	)	)	PUNCT
crl-17823	20	14	guidelines	guideline	NOUN
crl-17823	20	15	for	for	ADP
crl-17823	20	16	implementing	implement	VERB
crl-17823	20	17	and	and	CCONJ
crl-17823	20	18	maintaining	maintain	VERB
crl-17823	20	19	virtual	virtual	ADJ
crl-17823	20	20	reference	reference	NOUN
crl-17823	20	21	services	service	NOUN
crl-17823	20	22	stipulate	stipulate	VERB
crl-17823	20	23	that	that	SCONJ
crl-17823	20	24	libraries	librarie	VERB
crl-17823	20	25	should	should	AUX
crl-17823	20	26	:	:	PUNCT
crl-17823	20	27	5.1.5	5.1.5	X
crl-17823	20	28	establish	establish	VERB
crl-17823	20	29	procedures	procedure	NOUN
crl-17823	20	30	for	for	ADP
crl-17823	20	31	referring	refer	VERB
crl-17823	20	32	a	a	DET
crl-17823	20	33	virtual	virtual	ADJ
crl-17823	20	34	patron	patron	NOUN
crl-17823	20	35	(	(	PUNCT
crl-17823	20	36	i.e.	i.e.	X
crl-17823	20	37	,	,	PUNCT
crl-17823	20	38	question	question	NOUN
crl-17823	20	39	)	)	PUNCT
crl-17823	20	40	to	to	ADP
crl-17823	20	41	another	another	DET
crl-17823	20	42	reference	reference	NOUN
crl-17823	20	43	or	or	CCONJ
crl-17823	20	44	public	public	ADJ
crl-17823	20	45	services	service	NOUN
crl-17823	20	46	point	point	NOUN
crl-17823	20	47	.	.	PUNCT
crl-17823	21	1	include	include	VERB
crl-17823	21	2	procedures	procedure	NOUN
crl-17823	21	3	for	for	ADP
crl-17823	21	4	both	both	PRON
crl-17823	21	5	how	how	SCONJ
crl-17823	21	6	the	the	DET
crl-17823	21	7	referral	referral	NOUN
crl-17823	21	8	is	be	AUX
crl-17823	21	9	presented	present	VERB
crl-17823	21	10	to	to	ADP
crl-17823	21	11	the	the	DET
crl-17823	21	12	patron	patron	NOUN
crl-17823	21	13	and	and	CCONJ
crl-17823	21	14	how	how	SCONJ
crl-17823	21	15	information	information	NOUN
crl-17823	21	16	about	about	ADP
crl-17823	21	17	the	the	DET
crl-17823	21	18	referral	referral	NOUN
crl-17823	21	19	is	be	AUX
crl-17823	21	20	communicated	communicate	VERB
crl-17823	21	21	between	between	ADP
crl-17823	21	22	the	the	DET
crl-17823	21	23	virtual	virtual	ADJ
crl-17823	21	24	reference	reference	NOUN
crl-17823	21	25	desk	desk	NOUN
crl-17823	21	26	and	and	CCONJ
crl-17823	21	27	referral	referral	NOUN
crl-17823	21	28	destination.1	destination.1	SCONJ
crl-17823	21	29	it	it	PRON
crl-17823	21	30	is	be	AUX
crl-17823	21	31	not	not	PART
crl-17823	21	32	known	know	VERB
crl-17823	21	33	how	how	SCONJ
crl-17823	21	34	many	many	ADJ
crl-17823	21	35	virtual	virtual	ADJ
crl-17823	21	36	reference	reference	NOUN
crl-17823	21	37	services	service	NOUN
crl-17823	21	38	adhere	adhere	VERB
crl-17823	21	39	to	to	ADP
crl-17823	21	40	rusa	rusa	ADJ
crl-17823	21	41	guideline	guideline	NOUN
crl-17823	21	42	5.1.5	5.1.5	NUM
crl-17823	21	43	,	,	PUNCT
crl-17823	21	44	what	what	DET
crl-17823	21	45	referral	referral	ADJ
crl-17823	21	46	procedures	procedure	NOUN
crl-17823	21	47	they	they	PRON
crl-17823	21	48	have	have	AUX
crl-17823	21	49	established	establish	VERB
crl-17823	21	50	,	,	PUNCT
crl-17823	21	51	or	or	CCONJ
crl-17823	21	52	how	how	SCONJ
crl-17823	21	53	they	they	PRON
crl-17823	21	54	carry	carry	VERB
crl-17823	21	55	out	out	ADP
crl-17823	21	56	referrals	referral	NOUN
crl-17823	21	57	in	in	ADP
crl-17823	21	58	everyday	everyday	ADJ
crl-17823	21	59	practice	practice	NOUN
crl-17823	21	60	.	.	PUNCT
crl-17823	22	1	the	the	DET
crl-17823	22	2	current	current	ADJ
crl-17823	22	3	study	study	NOUN
crl-17823	22	4	provides	provide	VERB
crl-17823	22	5	empirical	empirical	ADJ
crl-17823	22	6	grounding	grounding	NOUN
crl-17823	22	7	for	for	ADP
crl-17823	22	8	developing	develop	VERB
crl-17823	22	9	referral	referral	ADJ
crl-17823	22	10	procedures	procedure	NOUN
crl-17823	22	11	by	by	ADP
crl-17823	22	12	analyzing	analyze	VERB
crl-17823	22	13	467	467	NUM
crl-17823	22	14	subject	subject	NOUN
crl-17823	22	15	research	research	NOUN
crl-17823	22	16	interactions	interaction	NOUN
crl-17823	22	17	at	at	ADP
crl-17823	22	18	a	a	DET
crl-17823	22	19	large	large	ADJ
crl-17823	22	20	research	research	NOUN
crl-17823	22	21	university	university	NOUN
crl-17823	22	22	library	library	NOUN
crl-17823	22	23	over	over	ADP
crl-17823	22	24	two	two	NUM
crl-17823	22	25	academic	academic	ADJ
crl-17823	22	26	years	year	NOUN
crl-17823	22	27	.	.	PUNCT
crl-17823	23	1	this	this	PRON
crl-17823	23	2	is	be	AUX
crl-17823	23	3	important	important	ADJ
crl-17823	23	4	because	because	SCONJ
crl-17823	23	5	,	,	PUNCT
crl-17823	23	6	in	in	ADP
crl-17823	23	7	order	order	NOUN
crl-17823	23	8	to	to	PART
crl-17823	23	9	develop	develop	VERB
crl-17823	23	10	effective	effective	ADJ
crl-17823	23	11	procedures	procedure	NOUN
crl-17823	23	12	,	,	PUNCT
crl-17823	23	13	chat	chat	VERB
crl-17823	23	14	providers	provider	NOUN
crl-17823	23	15	and	and	CCONJ
crl-17823	23	16	service	service	NOUN
crl-17823	23	17	administrators	administrator	NOUN
crl-17823	23	18	need	need	VERB
crl-17823	23	19	evidence	evidence	NOUN
crl-17823	23	20	of	of	ADP
crl-17823	23	21	the	the	DET
crl-17823	23	22	full	full	ADJ
crl-17823	23	23	range	range	NOUN
crl-17823	23	24	of	of	ADP
crl-17823	23	25	variation	variation	NOUN
crl-17823	23	26	in	in	ADP
crl-17823	23	27	existing	exist	VERB
crl-17823	23	28	local	local	ADJ
crl-17823	23	29	practices	practice	NOUN
crl-17823	23	30	.	.	PUNCT
crl-17823	24	1	the	the	DET
crl-17823	24	2	current	current	ADJ
crl-17823	24	3	study	study	NOUN
crl-17823	24	4	is	be	AUX
crl-17823	24	5	grounded	ground	VERB
crl-17823	24	6	in	in	ADP
crl-17823	24	7	two	two	NUM
crl-17823	24	8	assumptions	assumption	NOUN
crl-17823	24	9	.	.	PUNCT
crl-17823	25	1	the	the	DET
crl-17823	25	2	first	first	ADJ
crl-17823	25	3	,	,	PUNCT
crl-17823	25	4	established	establish	VERB
crl-17823	25	5	in	in	ADP
crl-17823	25	6	professional	professional	ADJ
crl-17823	25	7	standards	standard	NOUN
crl-17823	25	8	,	,	PUNCT
crl-17823	25	9	is	be	AUX
crl-17823	25	10	that	that	SCONJ
crl-17823	25	11	reference	reference	NOUN
crl-17823	25	12	work	work	NOUN
crl-17823	25	13	in	in	ADP
crl-17823	25	14	any	any	DET
crl-17823	25	15	setting	setting	NOUN
crl-17823	25	16	is	be	AUX
crl-17823	25	17	a	a	DET
crl-17823	25	18	forum	forum	NOUN
crl-17823	25	19	for	for	ADP
crl-17823	25	20	teaching	teaching	NOUN
crl-17823	25	21	and	and	CCONJ
crl-17823	25	22	learning.2	learning.2	AUX
crl-17823	25	23	moreover	moreover	ADV
crl-17823	25	24	,	,	PUNCT
crl-17823	25	25	chat	chat	VERB
crl-17823	25	26	reference	reference	NOUN
crl-17823	25	27	should	should	AUX
crl-17823	25	28	adhere	adhere	VERB
crl-17823	25	29	to	to	ADP
crl-17823	25	30	the	the	DET
crl-17823	25	31	same	same	ADJ
crl-17823	25	32	standards	standard	NOUN
crl-17823	25	33	as	as	ADP
crl-17823	25	34	in	in	ADP
crl-17823	25	35	-	-	PUNCT
crl-17823	25	36	person	person	NOUN
crl-17823	25	37	reference	reference	NOUN
crl-17823	25	38	,	,	PUNCT
crl-17823	25	39	including	include	VERB
crl-17823	25	40	an	an	DET
crl-17823	25	41	effective	effective	ADJ
crl-17823	25	42	reference	reference	NOUN
crl-17823	25	43	interview	interview	NOUN
crl-17823	25	44	.	.	PUNCT
crl-17823	26	1	the	the	DET
crl-17823	26	2	second	second	ADJ
crl-17823	26	3	assumption	assumption	NOUN
crl-17823	26	4	is	be	AUX
crl-17823	26	5	based	base	VERB
crl-17823	26	6	on	on	ADP
crl-17823	26	7	practical	practical	ADJ
crl-17823	26	8	observation	observation	NOUN
crl-17823	26	9	:	:	PUNCT
crl-17823	26	10	referrals	referral	NOUN
crl-17823	26	11	work	work	VERB
crl-17823	26	12	best	well	ADV
crl-17823	26	13	when	when	SCONJ
crl-17823	26	14	the	the	DET
crl-17823	26	15	chat	chat	NOUN
crl-17823	26	16	provider	provider	NOUN
crl-17823	26	17	forwards	forward	VERB
crl-17823	26	18	the	the	DET
crl-17823	26	19	entire	entire	ADJ
crl-17823	26	20	interaction	interaction	NOUN
crl-17823	26	21	to	to	ADP
crl-17823	26	22	the	the	DET
crl-17823	26	23	referral	referral	ADJ
crl-17823	26	24	destination	destination	NOUN
crl-17823	26	25	by	by	ADP
crl-17823	26	26	sending	send	VERB
crl-17823	26	27	the	the	DET
crl-17823	26	28	chat	chat	NOUN
crl-17823	26	29	transcript	transcript	NOUN
crl-17823	26	30	,	,	PUNCT
crl-17823	26	31	which	which	PRON
crl-17823	26	32	documents	document	VERB
crl-17823	26	33	the	the	DET
crl-17823	26	34	original	original	ADJ
crl-17823	26	35	question	question	NOUN
crl-17823	26	36	and	and	CCONJ
crl-17823	26	37	all	all	DET
crl-17823	26	38	details	detail	NOUN
crl-17823	26	39	of	of	ADP
crl-17823	26	40	the	the	DET
crl-17823	26	41	original	original	ADJ
crl-17823	26	42	response	response	NOUN
crl-17823	26	43	.	.	PUNCT
crl-17823	27	1	in	in	ADP
crl-17823	27	2	a	a	DET
crl-17823	27	3	term	term	NOUN
crl-17823	27	4	borrowed	borrow	VERB
crl-17823	27	5	from	from	ADP
crl-17823	27	6	computer	computer	NOUN
crl-17823	27	7	help	help	NOUN
crl-17823	27	8	desks	desk	NOUN
crl-17823	27	9	,	,	PUNCT
crl-17823	27	10	transferring	transfer	VERB
crl-17823	27	11	the	the	DET
crl-17823	27	12	transcript	transcript	NOUN
crl-17823	27	13	is	be	AUX
crl-17823	27	14	often	often	ADV
crl-17823	27	15	called	call	VERB
crl-17823	27	16	“	"	PUNCT
crl-17823	27	17	submitting	submit	VERB
crl-17823	27	18	a	a	DET
crl-17823	27	19	ticket	ticket	NOUN
crl-17823	27	20	.	.	PUNCT
crl-17823	27	21	”	"	PUNCT
crl-17823	28	1	tickets	ticket	NOUN
crl-17823	28	2	can	can	AUX
crl-17823	28	3	be	be	AUX
crl-17823	28	4	created	create	VERB
crl-17823	28	5	manually	manually	ADV
crl-17823	28	6	by	by	ADP
crl-17823	28	7	copying	copy	VERB
crl-17823	28	8	the	the	DET
crl-17823	28	9	transcript	transcript	NOUN
crl-17823	28	10	into	into	ADP
crl-17823	28	11	an	an	DET
crl-17823	28	12	email	email	NOUN
crl-17823	28	13	(	(	PUNCT
crl-17823	28	14	as	as	ADP
crl-17823	28	15	in	in	ADP
crl-17823	28	16	the	the	DET
crl-17823	28	17	first	first	ADJ
crl-17823	28	18	year	year	NOUN
crl-17823	28	19	of	of	ADP
crl-17823	28	20	data	datum	NOUN
crl-17823	28	21	for	for	ADP
crl-17823	28	22	this	this	DET
crl-17823	28	23	study	study	NOUN
crl-17823	28	24	)	)	PUNCT
crl-17823	28	25	or	or	CCONJ
crl-17823	28	26	automatically	automatically	ADV
crl-17823	28	27	in	in	ADP
crl-17823	28	28	a	a	DET
crl-17823	28	29	virtual	virtual	ADJ
crl-17823	28	30	reference	reference	NOUN
crl-17823	28	31	system	system	NOUN
crl-17823	28	32	(	(	PUNCT
crl-17823	28	33	as	as	ADP
crl-17823	28	34	in	in	ADP
crl-17823	28	35	the	the	DET
crl-17823	28	36	second	second	ADJ
crl-17823	28	37	year	year	NOUN
crl-17823	28	38	of	of	ADP
crl-17823	28	39	data	datum	NOUN
crl-17823	28	40	)	)	PUNCT
crl-17823	28	41	.	.	PUNCT
crl-17823	29	1	tickets	ticket	NOUN
crl-17823	29	2	have	have	VERB
crl-17823	29	3	several	several	ADJ
crl-17823	29	4	benefits	benefit	NOUN
crl-17823	29	5	:	:	PUNCT
crl-17823	29	6	preserving	preserve	VERB
crl-17823	29	7	the	the	DET
crl-17823	29	8	conversation	conversation	NOUN
crl-17823	29	9	that	that	PRON
crl-17823	29	10	establishes	establish	VERB
crl-17823	29	11	the	the	DET
crl-17823	29	12	information	information	NOUN
crl-17823	29	13	need	need	VERB
crl-17823	29	14	putting	put	VERB
crl-17823	29	15	the	the	DET
crl-17823	29	16	responsibility	responsibility	NOUN
crl-17823	29	17	for	for	ADP
crl-17823	29	18	follow	follow	NOUN
crl-17823	29	19	-	-	PUNCT
crl-17823	29	20	up	up	NOUN
crl-17823	29	21	in	in	ADP
crl-17823	29	22	the	the	DET
crl-17823	29	23	hands	hand	NOUN
crl-17823	29	24	of	of	ADP
crl-17823	29	25	the	the	DET
crl-17823	29	26	librarian	librarian	NOUN
crl-17823	29	27	cluing	clue	VERB
crl-17823	29	28	the	the	DET
crl-17823	29	29	subject	subject	NOUN
crl-17823	29	30	specialist	specialist	NOUN
crl-17823	29	31	in	in	ADP
crl-17823	29	32	to	to	ADP
crl-17823	29	33	the	the	DET
crl-17823	29	34	scope	scope	NOUN
crl-17823	29	35	of	of	ADP
crl-17823	29	36	research	research	NOUN
crl-17823	29	37	needs	need	NOUN
crl-17823	29	38	in	in	ADP
crl-17823	29	39	their	their	PRON
crl-17823	29	40	area	area	NOUN
crl-17823	29	41	establishing	establish	VERB
crl-17823	29	42	a	a	DET
crl-17823	29	43	connection	connection	NOUN
crl-17823	29	44	between	between	ADP
crl-17823	29	45	the	the	DET
crl-17823	29	46	patron	patron	NOUN
crl-17823	29	47	and	and	CCONJ
crl-17823	29	48	the	the	DET
crl-17823	29	49	subject	subject	NOUN
crl-17823	29	50	specialist	specialist	NOUN
crl-17823	29	51	for	for	ADP
crl-17823	29	52	future	future	ADJ
crl-17823	29	53	research	research	NOUN
crl-17823	29	54	needs	need	NOUN
crl-17823	29	55	allowing	allow	VERB
crl-17823	29	56	the	the	DET
crl-17823	29	57	subject	subject	ADJ
crl-17823	29	58	specialist	specialist	NOUN
crl-17823	29	59	to	to	PART
crl-17823	29	60	contribute	contribute	VERB
crl-17823	29	61	feedback	feedback	NOUN
crl-17823	29	62	for	for	ADP
crl-17823	29	63	training	training	NOUN
crl-17823	29	64	chat	chat	NOUN
crl-17823	29	65	providers	provider	NOUN
crl-17823	29	66	note	note	VERB
crl-17823	29	67	that	that	SCONJ
crl-17823	29	68	the	the	DET
crl-17823	29	69	last	last	ADJ
crl-17823	29	70	three	three	NUM
crl-17823	29	71	advantages	advantage	NOUN
crl-17823	29	72	are	be	AUX
crl-17823	29	73	relevant	relevant	ADJ
crl-17823	29	74	even	even	ADV
crl-17823	29	75	in	in	ADP
crl-17823	29	76	cases	case	NOUN
crl-17823	29	77	where	where	SCONJ
crl-17823	29	78	the	the	DET
crl-17823	29	79	patron	patron	PROPN
crl-17823	29	80	’s	’s	PART
crl-17823	29	81	immediate	immediate	ADJ
crl-17823	29	82	information	information	NOUN
crl-17823	29	83	need	need	NOUN
crl-17823	29	84	was	be	AUX
crl-17823	29	85	fully	fully	ADV
crl-17823	29	86	resolved	resolve	VERB
crl-17823	29	87	by	by	ADP
crl-17823	29	88	the	the	DET
crl-17823	29	89	chat	chat	PROPN
crl-17823	29	90	provider	provider	NOUN
crl-17823	29	91	.	.	PUNCT
crl-17823	30	1	the	the	DET
crl-17823	30	2	study	study	NOUN
crl-17823	30	3	is	be	AUX
crl-17823	30	4	exploratory	exploratory	ADJ
crl-17823	30	5	and	and	CCONJ
crl-17823	30	6	does	do	AUX
crl-17823	30	7	not	not	PART
crl-17823	30	8	make	make	VERB
crl-17823	30	9	a	a	DET
crl-17823	30	10	generalizable	generalizable	ADJ
crl-17823	30	11	claim	claim	NOUN
crl-17823	30	12	about	about	ADP
crl-17823	30	13	patterns	pattern	NOUN
crl-17823	30	14	of	of	ADP
crl-17823	30	15	referral	referral	NOUN
crl-17823	30	16	,	,	PUNCT
crl-17823	30	17	which	which	PRON
crl-17823	30	18	are	be	AUX
crl-17823	30	19	likely	likely	ADJ
crl-17823	30	20	to	to	PART
crl-17823	30	21	vary	vary	VERB
crl-17823	30	22	based	base	VERB
crl-17823	30	23	on	on	ADP
crl-17823	30	24	factors	factor	NOUN
crl-17823	30	25	such	such	ADJ
crl-17823	30	26	as	as	ADP
crl-17823	30	27	the	the	DET
crl-17823	30	28	scope	scope	NOUN
crl-17823	30	29	of	of	ADP
crl-17823	30	30	virtual	virtual	ADJ
crl-17823	30	31	reference	reference	NOUN
crl-17823	30	32	and	and	CCONJ
crl-17823	30	33	the	the	DET
crl-17823	30	34	availability	availability	NOUN
crl-17823	30	35	and	and	CCONJ
crl-17823	30	36	background	background	NOUN
crl-17823	30	37	of	of	ADP
crl-17823	30	38	subject	subject	ADJ
crl-17823	30	39	specialists	specialist	NOUN
crl-17823	30	40	.	.	PUNCT
crl-17823	31	1	rather	rather	ADV
crl-17823	31	2	,	,	PUNCT
crl-17823	31	3	this	this	DET
crl-17823	31	4	study	study	NOUN
crl-17823	31	5	aims	aim	VERB
crl-17823	31	6	to	to	PART
crl-17823	31	7	explore	explore	VERB
crl-17823	31	8	the	the	DET
crl-17823	31	9	range	range	NOUN
crl-17823	31	10	of	of	ADP
crl-17823	31	11	variation	variation	NOUN
crl-17823	31	12	in	in	ADP
crl-17823	31	13	how	how	SCONJ
crl-17823	31	14	providers	provider	NOUN
crl-17823	31	15	manage	manage	VERB
crl-17823	31	16	referrals	referral	NOUN
crl-17823	31	17	and	and	CCONJ
crl-17823	31	18	to	to	PART
crl-17823	31	19	make	make	VERB
crl-17823	31	20	preliminary	preliminary	ADJ
crl-17823	31	21	judgments	judgment	NOUN
crl-17823	31	22	about	about	ADP
crl-17823	31	23	best	good	ADJ
crl-17823	31	24	practice	practice	NOUN
crl-17823	31	25	for	for	ADP
crl-17823	31	26	further	further	ADJ
crl-17823	31	27	investigation	investigation	NOUN
crl-17823	31	28	.	.	PUNCT
crl-17823	32	1	the	the	DET
crl-17823	32	2	value	value	NOUN
crl-17823	32	3	of	of	ADP
crl-17823	32	4	the	the	DET
crl-17823	32	5	single	single	ADJ
crl-17823	32	6	-	-	PUNCT
crl-17823	32	7	institution	institution	NOUN
crl-17823	32	8	study	study	NOUN
crl-17823	32	9	is	be	AUX
crl-17823	32	10	in	in	ADP
crl-17823	32	11	-	-	PUNCT
crl-17823	32	12	depth	depth	NOUN
crl-17823	32	13	knowledge	knowledge	NOUN
crl-17823	32	14	about	about	ADP
crl-17823	32	15	the	the	DET
crl-17823	32	16	context	context	NOUN
crl-17823	32	17	;	;	PUNCT
crl-17823	32	18	findings	finding	NOUN
crl-17823	32	19	for	for	ADP
crl-17823	32	20	this	this	DET
crl-17823	32	21	study	study	NOUN
crl-17823	32	22	are	be	AUX
crl-17823	32	23	most	most	ADV
crl-17823	32	24	applicable	applicable	ADJ
crl-17823	32	25	to	to	ADP
crl-17823	32	26	academic	academic	ADJ
crl-17823	32	27	institutions	institution	NOUN
crl-17823	32	28	with	with	ADP
crl-17823	32	29	subject	subject	ADJ
crl-17823	32	30	liaison	liaison	NOUN
crl-17823	32	31	programs	program	NOUN
crl-17823	32	32	and	and	CCONJ
crl-17823	32	33	broad	broad	ADJ
crl-17823	32	34	expectations	expectation	NOUN
crl-17823	32	35	for	for	ADP
crl-17823	32	36	chat	chat	NOUN
crl-17823	32	37	reference	reference	NOUN
crl-17823	32	38	service	service	NOUN
crl-17823	32	39	.	.	PUNCT
crl-17823	33	1	specific	specific	ADJ
crl-17823	33	2	research	research	NOUN
crl-17823	33	3	questions	question	NOUN
crl-17823	33	4	follow	follow	VERB
crl-17823	33	5	:	:	PUNCT
crl-17823	33	6	how	how	SCONJ
crl-17823	33	7	often	often	ADV
crl-17823	33	8	do	do	AUX
crl-17823	33	9	chat	chat	VERB
crl-17823	33	10	service	service	NOUN
crl-17823	33	11	providers	provider	NOUN
crl-17823	33	12	refer	refer	VERB
crl-17823	33	13	a	a	DET
crl-17823	33	14	subject	subject	ADJ
crl-17823	33	15	research	research	NOUN
crl-17823	33	16	question	question	NOUN
crl-17823	33	17	to	to	ADP
crl-17823	33	18	a	a	DET
crl-17823	33	19	specialist	specialist	ADJ
crl-17823	33	20	librarian	librarian	NOUN
crl-17823	33	21	at	at	ADP
crl-17823	33	22	one	one	NUM
crl-17823	33	23	large	large	ADJ
crl-17823	33	24	research	research	NOUN
crl-17823	33	25	1	1	NUM
crl-17823	33	26	academic	academic	ADJ
crl-17823	33	27	library	library	NOUN
crl-17823	33	28	?	?	PUNCT
crl-17823	34	1	are	be	AUX
crl-17823	34	2	there	there	PRON
crl-17823	34	3	differences	difference	NOUN
crl-17823	34	4	in	in	ADP
crl-17823	34	5	the	the	DET
crl-17823	34	6	rate	rate	NOUN
crl-17823	34	7	of	of	ADP
crl-17823	34	8	referral	referral	NOUN
crl-17823	34	9	by	by	ADP
crl-17823	34	10	provider	provider	NOUN
crl-17823	34	11	status	status	NOUN
crl-17823	34	12	(	(	PUNCT
crl-17823	34	13	librarian	librarian	ADJ
crl-17823	34	14	,	,	PUNCT
crl-17823	34	15	paraprofessional	paraprofessional	ADJ
crl-17823	34	16	staff	staff	NOUN
crl-17823	34	17	,	,	PUNCT
crl-17823	34	18	or	or	CCONJ
crl-17823	34	19	graduate	graduate	NOUN
crl-17823	34	20	assistant	assistant	NOUN
crl-17823	34	21	)	)	PUNCT
crl-17823	34	22	or	or	CCONJ
crl-17823	34	23	by	by	ADP
crl-17823	34	24	the	the	DET
crl-17823	34	25	subject	subject	ADJ
crl-17823	34	26	discipline	discipline	NOUN
crl-17823	34	27	of	of	ADP
crl-17823	34	28	the	the	DET
crl-17823	34	29	question	question	NOUN
crl-17823	34	30	?	?	PUNCT
crl-17823	35	1	before	before	ADP
crl-17823	35	2	referring	refer	VERB
crl-17823	35	3	a	a	DET
crl-17823	35	4	patron	patron	NOUN
crl-17823	35	5	,	,	PUNCT
crl-17823	35	6	to	to	ADP
crl-17823	35	7	what	what	DET
crl-17823	35	8	extent	extent	NOUN
crl-17823	35	9	do	do	AUX
crl-17823	35	10	providers	provider	NOUN
crl-17823	35	11	conduct	conduct	VERB
crl-17823	35	12	a	a	DET
crl-17823	35	13	reference	reference	NOUN
crl-17823	35	14	interview	interview	NOUN
crl-17823	35	15	and/or	and/or	CCONJ
crl-17823	35	16	attempt	attempt	VERB
crl-17823	35	17	to	to	PART
crl-17823	35	18	assist	assist	VERB
crl-17823	35	19	the	the	DET
crl-17823	35	20	patron	patron	NOUN
crl-17823	35	21	?	?	PUNCT
crl-17823	36	1	what	what	PRON
crl-17823	36	2	means	mean	VERB
crl-17823	36	3	do	do	AUX
crl-17823	36	4	providers	provider	NOUN
crl-17823	36	5	use	use	VERB
crl-17823	36	6	to	to	PART
crl-17823	36	7	carry	carry	VERB
crl-17823	36	8	out	out	ADP
crl-17823	36	9	the	the	DET
crl-17823	36	10	referral	referral	NOUN
crl-17823	36	11	(	(	PUNCT
crl-17823	36	12	that	that	PRON
crl-17823	36	13	is	be	AUX
crl-17823	36	14	to	to	PART
crl-17823	36	15	say	say	VERB
crl-17823	36	16	,	,	PUNCT
crl-17823	36	17	suggest	suggest	VERB
crl-17823	36	18	that	that	SCONJ
crl-17823	36	19	the	the	DET
crl-17823	36	20	patron	patron	NOUN
crl-17823	36	21	contact	contact	VERB
crl-17823	36	22	the	the	DET
crl-17823	36	23	librarian	librarian	NOUN
crl-17823	36	24	or	or	CCONJ
crl-17823	36	25	use	use	VERB
crl-17823	36	26	a	a	DET
crl-17823	36	27	ticket	ticket	NOUN
crl-17823	36	28	to	to	PART
crl-17823	36	29	have	have	VERB
crl-17823	36	30	the	the	DET
crl-17823	36	31	librarian	librarian	ADJ
crl-17823	36	32	take	take	VERB
crl-17823	36	33	initiative	initiative	NOUN
crl-17823	36	34	for	for	ADP
crl-17823	36	35	following	follow	VERB
crl-17823	36	36	up	up	ADP
crl-17823	36	37	)	)	PUNCT
crl-17823	36	38	?	?	PUNCT
crl-17823	37	1	how	how	SCONJ
crl-17823	37	2	do	do	AUX
crl-17823	37	3	providers	provider	NOUN
crl-17823	37	4	present	present	VERB
crl-17823	37	5	the	the	DET
crl-17823	37	6	referral	referral	NOUN
crl-17823	37	7	?	?	PUNCT
crl-17823	38	1	do	do	AUX
crl-17823	38	2	they	they	PRON
crl-17823	38	3	frame	frame	VERB
crl-17823	38	4	it	it	PRON
crl-17823	38	5	in	in	ADP
crl-17823	38	6	terms	term	NOUN
crl-17823	38	7	of	of	ADP
crl-17823	38	8	a	a	DET
crl-17823	38	9	deficit	deficit	NOUN
crl-17823	38	10	in	in	ADP
crl-17823	38	11	service	service	NOUN
crl-17823	38	12	or	or	CCONJ
crl-17823	38	13	a	a	DET
crl-17823	38	14	benefit	benefit	NOUN
crl-17823	38	15	?	?	PUNCT
crl-17823	39	1	how	how	SCONJ
crl-17823	39	2	do	do	AUX
crl-17823	39	3	patron	patron	NOUN
crl-17823	39	4	responses	response	NOUN
crl-17823	39	5	to	to	ADP
crl-17823	39	6	referrals	referral	NOUN
crl-17823	39	7	(	(	PUNCT
crl-17823	39	8	positive	positive	ADJ
crl-17823	39	9	or	or	CCONJ
crl-17823	39	10	negative	negative	ADJ
crl-17823	39	11	)	)	PUNCT
crl-17823	39	12	correlate	correlate	ADJ
crl-17823	39	13	with	with	ADP
crl-17823	39	14	variations	variation	NOUN
crl-17823	39	15	in	in	ADP
crl-17823	39	16	how	how	SCONJ
crl-17823	39	17	the	the	DET
crl-17823	39	18	referral	referral	NOUN
crl-17823	39	19	is	be	AUX
crl-17823	39	20	presented	present	VERB
crl-17823	39	21	and	and	CCONJ
crl-17823	39	22	managed	manage	VERB
crl-17823	39	23	?	?	PUNCT
crl-17823	40	1	review	review	NOUN
crl-17823	40	2	of	of	ADP
crl-17823	40	3	selected	select	VERB
crl-17823	40	4	literature	literature	NOUN
crl-17823	40	5	this	this	DET
crl-17823	40	6	study	study	NOUN
crl-17823	40	7	fills	fill	VERB
crl-17823	40	8	a	a	DET
crl-17823	40	9	gap	gap	NOUN
crl-17823	40	10	in	in	ADP
crl-17823	40	11	the	the	DET
crl-17823	40	12	chat	chat	PROPN
crl-17823	40	13	reference	reference	NOUN
crl-17823	40	14	literature	literature	NOUN
crl-17823	40	15	around	around	ADP
crl-17823	40	16	how	how	SCONJ
crl-17823	40	17	providers	provider	NOUN
crl-17823	40	18	refer	refer	VERB
crl-17823	40	19	subject	subject	ADJ
crl-17823	40	20	research	research	NOUN
crl-17823	40	21	questions	question	NOUN
crl-17823	40	22	to	to	ADP
crl-17823	40	23	specialists	specialist	NOUN
crl-17823	40	24	.	.	PUNCT
crl-17823	41	1	this	this	DET
crl-17823	41	2	research	research	NOUN
crl-17823	41	3	problem	problem	NOUN
crl-17823	41	4	is	be	AUX
crl-17823	41	5	rooted	root	VERB
crl-17823	41	6	in	in	ADP
crl-17823	41	7	studies	study	NOUN
crl-17823	41	8	investigating	investigate	VERB
crl-17823	41	9	the	the	DET
crl-17823	41	10	purpose	purpose	NOUN
crl-17823	41	11	of	of	ADP
crl-17823	41	12	chat	chat	NOUN
crl-17823	41	13	reference	reference	NOUN
crl-17823	41	14	service	service	NOUN
crl-17823	41	15	,	,	PUNCT
crl-17823	41	16	its	its	PRON
crl-17823	41	17	staffing	staffing	NOUN
crl-17823	41	18	,	,	PUNCT
crl-17823	41	19	and	and	CCONJ
crl-17823	41	20	the	the	DET
crl-17823	41	21	training	training	NOUN
crl-17823	41	22	of	of	ADP
crl-17823	41	23	chat	chat	NOUN
crl-17823	41	24	service	service	NOUN
crl-17823	41	25	providers	provider	NOUN
crl-17823	41	26	.	.	PUNCT
crl-17823	42	1	previous	previous	ADJ
crl-17823	42	2	studies	study	NOUN
crl-17823	42	3	question	question	VERB
crl-17823	42	4	whether	whether	SCONJ
crl-17823	42	5	chat	chat	PROPN
crl-17823	42	6	is	be	AUX
crl-17823	42	7	a	a	DET
crl-17823	42	8	venue	venue	NOUN
crl-17823	42	9	for	for	ADP
crl-17823	42	10	only	only	ADJ
crl-17823	42	11	brief	brief	ADJ
crl-17823	42	12	,	,	PUNCT
crl-17823	42	13	straightforward	straightforward	ADJ
crl-17823	42	14	questions	question	NOUN
crl-17823	42	15	or	or	CCONJ
crl-17823	42	16	can	can	AUX
crl-17823	42	17	be	be	AUX
crl-17823	42	18	an	an	DET
crl-17823	42	19	effective	effective	ADJ
crl-17823	42	20	mode	mode	NOUN
crl-17823	42	21	for	for	ADP
crl-17823	42	22	subject	subject	ADJ
crl-17823	42	23	research	research	NOUN
crl-17823	42	24	questions	question	NOUN
crl-17823	42	25	.	.	PUNCT
crl-17823	43	1	there	there	PRON
crl-17823	43	2	is	be	VERB
crl-17823	43	3	also	also	ADV
crl-17823	43	4	ongoing	ongoing	ADJ
crl-17823	43	5	discussion	discussion	NOUN
crl-17823	43	6	about	about	ADP
crl-17823	43	7	whether	whether	SCONJ
crl-17823	43	8	student	student	NOUN
crl-17823	43	9	employees	employee	NOUN
crl-17823	43	10	can	can	AUX
crl-17823	43	11	be	be	AUX
crl-17823	43	12	adequately	adequately	ADV
crl-17823	43	13	trained	train	VERB
crl-17823	43	14	to	to	PART
crl-17823	43	15	answer	answer	VERB
crl-17823	43	16	and	and	CCONJ
crl-17823	43	17	properly	properly	ADV
crl-17823	43	18	refer	refer	VERB
crl-17823	43	19	chat	chat	ADJ
crl-17823	43	20	questions	question	NOUN
crl-17823	43	21	.	.	PUNCT
crl-17823	44	1	a	a	DET
crl-17823	44	2	third	third	ADJ
crl-17823	44	3	debate	debate	NOUN
crl-17823	44	4	is	be	AUX
crl-17823	44	5	whether	whether	SCONJ
crl-17823	44	6	a	a	DET
crl-17823	44	7	referral	referral	NOUN
crl-17823	44	8	to	to	ADP
crl-17823	44	9	an	an	DET
crl-17823	44	10	expert	expert	NOUN
crl-17823	44	11	should	should	AUX
crl-17823	44	12	be	be	AUX
crl-17823	44	13	considered	consider	VERB
crl-17823	44	14	a	a	DET
crl-17823	44	15	signal	signal	NOUN
crl-17823	44	16	of	of	ADP
crl-17823	44	17	quality	quality	NOUN
crl-17823	44	18	service	service	NOUN
crl-17823	44	19	or	or	CCONJ
crl-17823	44	20	a	a	DET
crl-17823	44	21	disservice	disservice	NOUN
crl-17823	44	22	to	to	ADP
crl-17823	44	23	the	the	DET
crl-17823	44	24	patron	patron	NOUN
crl-17823	44	25	.	.	PUNCT
crl-17823	45	1	no	no	DET
crl-17823	45	2	study	study	NOUN
crl-17823	45	3	was	be	AUX
crl-17823	45	4	found	find	VERB
crl-17823	45	5	that	that	PRON
crl-17823	45	6	investigated	investigate	VERB
crl-17823	45	7	the	the	DET
crl-17823	45	8	various	various	ADJ
crl-17823	45	9	ways	way	NOUN
crl-17823	45	10	in	in	ADP
crl-17823	45	11	which	which	PRON
crl-17823	45	12	referrals	referral	NOUN
crl-17823	45	13	were	be	AUX
crl-17823	45	14	presented	present	VERB
crl-17823	45	15	to	to	ADP
crl-17823	45	16	patrons	patron	NOUN
crl-17823	45	17	,	,	PUNCT
crl-17823	45	18	whether	whether	SCONJ
crl-17823	45	19	in	in	ADP
crl-17823	45	20	face	face	NOUN
crl-17823	45	21	-	-	PUNCT
crl-17823	45	22	to	to	ADP
crl-17823	45	23	-	-	PUNCT
crl-17823	45	24	face	face	NOUN
crl-17823	45	25	or	or	CCONJ
crl-17823	45	26	chat	chat	VERB
crl-17823	45	27	reference	reference	NOUN
crl-17823	45	28	.	.	PUNCT
crl-17823	46	1	previous	previous	ADJ
crl-17823	46	2	studies	study	NOUN
crl-17823	46	3	of	of	ADP
crl-17823	46	4	chat	chat	NOUN
crl-17823	46	5	reference	reference	NOUN
crl-17823	46	6	have	have	AUX
crl-17823	46	7	counted	count	VERB
crl-17823	46	8	referrals	referral	NOUN
crl-17823	46	9	,	,	PUNCT
crl-17823	46	10	but	but	CCONJ
crl-17823	46	11	the	the	DET
crl-17823	46	12	findings	finding	NOUN
crl-17823	46	13	are	be	AUX
crl-17823	46	14	not	not	PART
crl-17823	46	15	directly	directly	ADV
crl-17823	46	16	comparable	comparable	ADJ
crl-17823	46	17	because	because	SCONJ
crl-17823	46	18	of	of	ADP
crl-17823	46	19	differences	difference	NOUN
crl-17823	46	20	in	in	ADP
crl-17823	46	21	how	how	SCONJ
crl-17823	46	22	researchers	researcher	NOUN
crl-17823	46	23	defined	define	VERB
crl-17823	46	24	and	and	CCONJ
crl-17823	46	25	sampled	sample	VERB
crl-17823	46	26	question	question	NOUN
crl-17823	46	27	types	type	NOUN
crl-17823	46	28	and	and	CCONJ
crl-17823	46	29	referrals	referral	NOUN
crl-17823	46	30	.	.	PUNCT
crl-17823	47	1	paul	paul	PROPN
crl-17823	47	2	neuhaus	neuhaus	PROPN
crl-17823	47	3	and	and	CCONJ
crl-17823	47	4	matthew	matthew	PROPN
crl-17823	47	5	marsteller	marsteller	PROPN
crl-17823	47	6	found	find	VERB
crl-17823	47	7	that	that	SCONJ
crl-17823	47	8	roughly	roughly	ADV
crl-17823	47	9	28	28	NUM
crl-17823	47	10	percent	percent	NOUN
crl-17823	47	11	of	of	ADP
crl-17823	47	12	chats	chat	NOUN
crl-17823	47	13	were	be	AUX
crl-17823	47	14	referred	refer	VERB
crl-17823	47	15	.	.	PUNCT
crl-17823	48	1	librarians	librarian	NOUN
crl-17823	48	2	quickly	quickly	ADV
crl-17823	48	3	referred	refer	VERB
crl-17823	48	4	questions	question	NOUN
crl-17823	48	5	in	in	ADP
crl-17823	48	6	subject	subject	ADJ
crl-17823	48	7	areas	area	NOUN
crl-17823	48	8	they	they	PRON
crl-17823	48	9	were	be	AUX
crl-17823	48	10	not	not	PART
crl-17823	48	11	familiar	familiar	ADJ
crl-17823	48	12	with	with	ADP
crl-17823	48	13	,	,	PUNCT
crl-17823	48	14	and	and	CCONJ
crl-17823	48	15	patrons	patron	NOUN
crl-17823	48	16	were	be	AUX
crl-17823	48	17	dissatisfied	dissatisfied	ADJ
crl-17823	48	18	with	with	ADP
crl-17823	48	19	the	the	DET
crl-17823	48	20	service	service	NOUN
crl-17823	48	21	.	.	PUNCT
crl-17823	49	1	they	they	PRON
crl-17823	49	2	concluded	conclude	VERB
crl-17823	49	3	that	that	SCONJ
crl-17823	49	4	,	,	PUNCT
crl-17823	49	5	because	because	SCONJ
crl-17823	49	6	 	 	SPACE
crl-17823	49	7	a	a	DET
crl-17823	49	8	wide	wide	ADJ
crl-17823	49	9	variety	variety	NOUN
crl-17823	49	10	of	of	ADP
crl-17823	49	11	staff	staff	NOUN
crl-17823	49	12	provided	provide	VERB
crl-17823	49	13	chat	chat	PROPN
crl-17823	49	14	service	service	NOUN
crl-17823	49	15	,	,	PUNCT
crl-17823	49	16	“	"	PUNCT
crl-17823	49	17	such	such	ADJ
crl-17823	49	18	occurrences	occurrence	NOUN
crl-17823	49	19	were	be	AUX
crl-17823	49	20	regrettable	regrettable	ADJ
crl-17823	49	21	but	but	CCONJ
crl-17823	49	22	probably	probably	ADV
crl-17823	49	23	unavoidable	unavoidable	ADJ
crl-17823	49	24	.	.	PUNCT
crl-17823	49	25	”3	”3	SPACE
crl-17823	50	1	nahyun	nahyun	PROPN
crl-17823	50	2	kwan	kwan	PROPN
crl-17823	50	3	and	and	CCONJ
crl-17823	50	4	vicki	vicki	PROPN
crl-17823	50	5	gregory	gregory	PROPN
crl-17823	50	6	studied	study	VERB
crl-17823	50	7	a	a	DET
crl-17823	50	8	consortial	consortial	ADJ
crl-17823	50	9	service	service	NOUN
crl-17823	50	10	that	that	PRON
crl-17823	50	11	received	receive	VERB
crl-17823	50	12	very	very	ADV
crl-17823	50	13	few	few	ADJ
crl-17823	50	14	subject	subject	ADJ
crl-17823	50	15	research	research	NOUN
crl-17823	50	16	questions	question	NOUN
crl-17823	50	17	;	;	PUNCT
crl-17823	50	18	29	29	NUM
crl-17823	50	19	percent	percent	NOUN
crl-17823	50	20	of	of	ADP
crl-17823	50	21	all	all	DET
crl-17823	50	22	questions	question	NOUN
crl-17823	50	23	were	be	AUX
crl-17823	50	24	referred	refer	VERB
crl-17823	50	25	back	back	ADV
crl-17823	50	26	to	to	ADP
crl-17823	50	27	the	the	DET
crl-17823	50	28	home	home	NOUN
crl-17823	50	29	library.4	library.4	NOUN
crl-17823	50	30	gang	gang	NOUN
crl-17823	50	31	wan	wan	PROPN
crl-17823	50	32	et	et	PROPN
crl-17823	51	1	al	al	PROPN
crl-17823	51	2	.	.	PROPN
crl-17823	51	3	found	find	VERB
crl-17823	51	4	that	that	SCONJ
crl-17823	51	5	10	10	NUM
crl-17823	51	6	percent	percent	NOUN
crl-17823	51	7	of	of	ADP
crl-17823	51	8	chat	chat	NOUN
crl-17823	51	9	reference	reference	NOUN
crl-17823	51	10	questions	question	NOUN
crl-17823	51	11	required	require	VERB
crl-17823	51	12	a	a	DET
crl-17823	51	13	subject	subject	NOUN
crl-17823	51	14	specialist	specialist	NOUN
crl-17823	51	15	,	,	PUNCT
crl-17823	51	16	but	but	CCONJ
crl-17823	51	17	the	the	DET
crl-17823	51	18	study	study	NOUN
crl-17823	51	19	did	do	AUX
crl-17823	51	20	not	not	PART
crl-17823	51	21	report	report	VERB
crl-17823	51	22	whether	whether	SCONJ
crl-17823	51	23	the	the	DET
crl-17823	51	24	referrals	referral	NOUN
crl-17823	51	25	were	be	AUX
crl-17823	51	26	actually	actually	ADV
crl-17823	51	27	made	make	VERB
crl-17823	51	28	or	or	CCONJ
crl-17823	51	29	how	how	SCONJ
crl-17823	51	30	they	they	PRON
crl-17823	51	31	were	be	AUX
crl-17823	51	32	handled.5	handled.5	PROPN
crl-17823	51	33	kelsey	kelsey	PROPN
crl-17823	51	34	keyes	keye	NOUN
crl-17823	51	35	and	and	CCONJ
crl-17823	51	36	ellie	ellie	PROPN
crl-17823	51	37	dworak	dworak	PROPN
crl-17823	51	38	found	find	VERB
crl-17823	51	39	that	that	SCONJ
crl-17823	51	40	27	27	NUM
crl-17823	51	41	percent	percent	NOUN
crl-17823	51	42	of	of	ADP
crl-17823	51	43	the	the	DET
crl-17823	51	44	transcripts	transcript	NOUN
crl-17823	51	45	they	they	PRON
crl-17823	51	46	studied	study	VERB
crl-17823	51	47	were	be	AUX
crl-17823	51	48	appropriate	appropriate	ADJ
crl-17823	51	49	for	for	ADP
crl-17823	51	50	referral	referral	NOUN
crl-17823	51	51	,	,	PUNCT
crl-17823	51	52	and	and	CCONJ
crl-17823	51	53	43	43	NUM
crl-17823	51	54	percent	percent	NOUN
crl-17823	51	55	of	of	ADP
crl-17823	51	56	those	those	PRON
crl-17823	51	57	received	receive	VERB
crl-17823	51	58	a	a	DET
crl-17823	51	59	referral	referral	NOUN
crl-17823	51	60	.	.	PUNCT
crl-17823	52	1	the	the	DET
crl-17823	52	2	status	status	NOUN
crl-17823	52	3	of	of	ADP
crl-17823	52	4	chat	chat	NOUN
crl-17823	52	5	service	service	NOUN
crl-17823	52	6	providers	provider	NOUN
crl-17823	52	7	made	make	VERB
crl-17823	52	8	no	no	DET
crl-17823	52	9	significant	significant	ADJ
crl-17823	52	10	difference.6	difference.6	ADP
crl-17823	52	11	a	a	DET
crl-17823	52	12	study	study	NOUN
crl-17823	52	13	of	of	ADP
crl-17823	52	14	the	the	DET
crl-17823	52	15	uic	uic	PROPN
crl-17823	52	16	library	library	PROPN
crl-17823	52	17	virtual	virtual	PROPN
crl-17823	52	18	reference	reference	NOUN
crl-17823	52	19	service	service	NOUN
crl-17823	52	20	in	in	ADP
crl-17823	52	21	academic	academic	ADJ
crl-17823	52	22	year	year	NOUN
crl-17823	52	23	2004	2004	NUM
crl-17823	52	24	found	find	VERB
crl-17823	52	25	that	that	SCONJ
crl-17823	52	26	23.5	23.5	NUM
crl-17823	52	27	percent	percent	NOUN
crl-17823	52	28	of	of	ADP
crl-17823	52	29	chat	chat	NOUN
crl-17823	52	30	reference	reference	NOUN
crl-17823	52	31	inquiries	inquiry	NOUN
crl-17823	52	32	were	be	AUX
crl-17823	52	33	subject	subject	ADJ
crl-17823	52	34	research	research	NOUN
crl-17823	52	35	questions	question	NOUN
crl-17823	52	36	,	,	PUNCT
crl-17823	52	37	that	that	DET
crl-17823	52	38	collaborative	collaborative	ADJ
crl-17823	52	39	staffing	staffing	NOUN
crl-17823	52	40	between	between	ADP
crl-17823	52	41	a	a	DET
crl-17823	52	42	health	health	NOUN
crl-17823	52	43	sciences	science	NOUN
crl-17823	52	44	team	team	NOUN
crl-17823	52	45	and	and	CCONJ
crl-17823	52	46	a	a	DET
crl-17823	52	47	general	general	ADJ
crl-17823	52	48	library	library	NOUN
crl-17823	52	49	team	team	NOUN
crl-17823	52	50	was	be	AUX
crl-17823	52	51	“	"	PUNCT
crl-17823	52	52	effective	effective	ADJ
crl-17823	52	53	,	,	PUNCT
crl-17823	52	54	efficient	efficient	ADJ
crl-17823	52	55	and	and	CCONJ
crl-17823	52	56	desirable	desirable	ADJ
crl-17823	52	57	,	,	PUNCT
crl-17823	52	58	”	"	PUNCT
crl-17823	52	59	and	and	CCONJ
crl-17823	52	60	that	that	SCONJ
crl-17823	52	61	most	most	ADJ
crl-17823	52	62	questions	question	NOUN
crl-17823	52	63	were	be	AUX
crl-17823	52	64	answered	answer	VERB
crl-17823	52	65	by	by	ADP
crl-17823	52	66	someone	someone	PRON
crl-17823	52	67	with	with	ADP
crl-17823	52	68	the	the	DET
crl-17823	52	69	appropriate	appropriate	ADJ
crl-17823	52	70	subject	subject	ADJ
crl-17823	52	71	expertise	expertise	NOUN
crl-17823	52	72	.	.	PUNCT
crl-17823	53	1	further	far	ADV
crl-17823	53	2	,	,	PUNCT
crl-17823	53	3	8.6	8.6	NUM
crl-17823	53	4	percent	percent	NOUN
crl-17823	53	5	of	of	ADP
crl-17823	53	6	questions	question	NOUN
crl-17823	53	7	received	receive	VERB
crl-17823	53	8	via	via	ADP
crl-17823	53	9	chat	chat	PROPN
crl-17823	53	10	were	be	AUX
crl-17823	53	11	reassigned	reassign	VERB
crl-17823	53	12	or	or	CCONJ
crl-17823	53	13	referred.7	referred.7	PROPN
crl-17823	53	14	is	be	AUX
crl-17823	53	15	chat	chat	VERB
crl-17823	53	16	a	a	DET
crl-17823	53	17	mode	mode	NOUN
crl-17823	53	18	of	of	ADP
crl-17823	53	19	reference	reference	NOUN
crl-17823	53	20	service	service	NOUN
crl-17823	53	21	that	that	PRON
crl-17823	53	22	is	be	AUX
crl-17823	53	23	suited	suit	VERB
crl-17823	53	24	to	to	PART
crl-17823	53	25	answer	answer	VERB
crl-17823	53	26	subject	subject	ADJ
crl-17823	53	27	research	research	NOUN
crl-17823	53	28	questions	question	NOUN
crl-17823	53	29	,	,	PUNCT
crl-17823	53	30	and	and	CCONJ
crl-17823	53	31	to	to	ADP
crl-17823	53	32	what	what	DET
crl-17823	53	33	extent	extent	NOUN
crl-17823	53	34	do	do	AUX
crl-17823	53	35	patrons	patron	NOUN
crl-17823	53	36	expect	expect	VERB
crl-17823	53	37	this	this	DET
crl-17823	53	38	kind	kind	NOUN
crl-17823	53	39	of	of	ADP
crl-17823	53	40	service	service	NOUN
crl-17823	53	41	?	?	PUNCT
crl-17823	54	1	professional	professional	ADJ
crl-17823	54	2	guidelines	guideline	NOUN
crl-17823	54	3	require	require	VERB
crl-17823	54	4	virtual	virtual	ADJ
crl-17823	54	5	reference	reference	NOUN
crl-17823	54	6	services	service	NOUN
crl-17823	54	7	(	(	PUNCT
crl-17823	54	8	vrs	vrs	PROPN
crl-17823	54	9	)	)	PUNCT
crl-17823	54	10	to	to	PART
crl-17823	54	11	delineate	delineate	VERB
crl-17823	54	12	a	a	DET
crl-17823	54	13	scope	scope	NOUN
crl-17823	54	14	:	:	PUNCT
crl-17823	54	15	3.2.1	3.2.1	NUM
crl-17823	54	16	define	define	VERB
crl-17823	54	17	and	and	CCONJ
crl-17823	54	18	make	make	VERB
crl-17823	54	19	accessible	accessible	ADJ
crl-17823	54	20	the	the	DET
crl-17823	54	21	level	level	NOUN
crl-17823	54	22	of	of	ADP
crl-17823	54	23	service	service	NOUN
crl-17823	54	24	to	to	PART
crl-17823	54	25	be	be	AUX
crl-17823	54	26	provided	provide	VERB
crl-17823	54	27	so	so	SCONJ
crl-17823	54	28	that	that	SCONJ
crl-17823	54	29	staff	staff	NOUN
crl-17823	54	30	and	and	CCONJ
crl-17823	54	31	patrons	patron	NOUN
crl-17823	54	32	will	will	AUX
crl-17823	54	33	understand	understand	VERB
crl-17823	54	34	the	the	DET
crl-17823	54	35	mission	mission	NOUN
crl-17823	54	36	of	of	ADP
crl-17823	54	37	the	the	DET
crl-17823	54	38	service	service	NOUN
crl-17823	54	39	.	.	PUNCT
crl-17823	55	1	3.2.1.1	3.2.1.1	NUM
crl-17823	55	2	level	level	NOUN
crl-17823	55	3	of	of	ADP
crl-17823	55	4	service	service	NOUN
crl-17823	55	5	includes	include	VERB
crl-17823	55	6	the	the	DET
crl-17823	55	7	types	type	NOUN
crl-17823	55	8	of	of	ADP
crl-17823	55	9	questions	question	NOUN
crl-17823	55	10	the	the	DET
crl-17823	55	11	service	service	NOUN
crl-17823	55	12	will	will	AUX
crl-17823	55	13	answer	answer	VERB
crl-17823	55	14	(	(	PUNCT
crl-17823	55	15	or	or	CCONJ
crl-17823	55	16	the	the	DET
crl-17823	55	17	mission	mission	NOUN
crl-17823	55	18	and	and	CCONJ
crl-17823	55	19	the	the	DET
crl-17823	55	20	scope	scope	NOUN
crl-17823	55	21	)	)	PUNCT
crl-17823	55	22	,	,	PUNCT
crl-17823	55	23	the	the	DET
crl-17823	55	24	response	response	NOUN
crl-17823	55	25	time	time	NOUN
crl-17823	55	26	,	,	PUNCT
crl-17823	55	27	and	and	CCONJ
crl-17823	55	28	the	the	DET
crl-17823	55	29	intended	intended	ADJ
crl-17823	55	30	audience	audience	NOUN
crl-17823	55	31	for	for	ADP
crl-17823	55	32	the	the	DET
crl-17823	55	33	service.8	service.8	NOUN
crl-17823	55	34	a	a	DET
crl-17823	55	35	survey	survey	NOUN
crl-17823	55	36	of	of	ADP
crl-17823	55	37	service	service	NOUN
crl-17823	55	38	policies	policy	NOUN
crl-17823	55	39	by	by	ADP
crl-17823	55	40	maria	maria	PROPN
crl-17823	55	41	pinto	pinto	PROPN
crl-17823	55	42	and	and	CCONJ
crl-17823	55	43	ramon	ramon	PROPN
crl-17823	55	44	manso	manso	NOUN
crl-17823	55	45	found	find	VERB
crl-17823	55	46	that	that	SCONJ
crl-17823	55	47	a	a	DET
crl-17823	55	48	sample	sample	NOUN
crl-17823	55	49	of	of	ADP
crl-17823	55	50	46	46	NUM
crl-17823	55	51	u.s	u.s	PROPN
crl-17823	55	52	.	.	PROPN
crl-17823	55	53	and	and	CCONJ
crl-17823	55	54	european	european	ADJ
crl-17823	55	55	libraries	library	NOUN
crl-17823	55	56	were	be	AUX
crl-17823	55	57	split	split	VERB
crl-17823	55	58	on	on	ADP
crl-17823	55	59	the	the	DET
crl-17823	55	60	types	type	NOUN
crl-17823	55	61	of	of	ADP
crl-17823	55	62	questions	question	NOUN
crl-17823	55	63	the	the	DET
crl-17823	55	64	service	service	NOUN
crl-17823	55	65	will	will	AUX
crl-17823	55	66	answer	answer	VERB
crl-17823	55	67	:	:	PUNCT
crl-17823	55	68	“	"	PUNCT
crl-17823	55	69	47.8	47.8	NUM
crl-17823	55	70	per	per	ADP
crl-17823	55	71	cent	cent	NOUN
crl-17823	55	72	of	of	ADP
crl-17823	55	73	the	the	DET
crl-17823	55	74	services	service	NOUN
crl-17823	55	75	offer	offer	VERB
crl-17823	55	76	four	four	NUM
crl-17823	55	77	variants	variant	NOUN
crl-17823	55	78	:	:	PUNCT
crl-17823	55	79	directional	directional	ADJ
crl-17823	55	80	questions	question	NOUN
crl-17823	55	81	,	,	PUNCT
crl-17823	55	82	quick	quick	ADJ
crl-17823	55	83	reference	reference	NOUN
crl-17823	55	84	,	,	PUNCT
crl-17823	55	85	instructions	instruction	NOUN
crl-17823	55	86	,	,	PUNCT
crl-17823	55	87	and	and	CCONJ
crl-17823	55	88	research	research	NOUN
crl-17823	55	89	;	;	PUNCT
crl-17823	55	90	the	the	DET
crl-17823	55	91	remainder	remainder	NOUN
crl-17823	55	92	only	only	ADV
crl-17823	55	93	provide	provide	VERB
crl-17823	55	94	directional	directional	ADJ
crl-17823	55	95	questions	question	NOUN
crl-17823	55	96	and	and	CCONJ
crl-17823	55	97	quick	quick	ADJ
crl-17823	55	98	reference	reference	NOUN
crl-17823	55	99	in	in	ADP
crl-17823	55	100	a	a	DET
crl-17823	55	101	more	more	ADV
crl-17823	55	102	simplified	simplified	ADJ
crl-17823	55	103	form	form	NOUN
crl-17823	55	104	.	.	PUNCT
crl-17823	55	105	”9	”9	SPACE
crl-17823	56	1	libraries	library	NOUN
crl-17823	56	2	do	do	AUX
crl-17823	56	3	not	not	PART
crl-17823	56	4	always	always	ADV
crl-17823	56	5	provide	provide	VERB
crl-17823	56	6	an	an	DET
crl-17823	56	7	explicit	explicit	ADJ
crl-17823	56	8	policy	policy	NOUN
crl-17823	56	9	,	,	PUNCT
crl-17823	56	10	however	however	ADV
crl-17823	56	11	,	,	PUNCT
crl-17823	56	12	leaving	leave	VERB
crl-17823	56	13	the	the	DET
crl-17823	56	14	expectations	expectation	NOUN
crl-17823	56	15	informal	informal	ADJ
crl-17823	56	16	or	or	CCONJ
crl-17823	56	17	tacit	tacit	ADJ
crl-17823	56	18	.	.	PUNCT
crl-17823	57	1	researchers	researcher	NOUN
crl-17823	57	2	’	’	PART
crl-17823	57	3	opinions	opinion	NOUN
crl-17823	57	4	have	have	AUX
crl-17823	57	5	tended	tend	VERB
crl-17823	57	6	toward	toward	ADP
crl-17823	57	7	limiting	limit	VERB
crl-17823	57	8	the	the	DET
crl-17823	57	9	scope	scope	NOUN
crl-17823	57	10	of	of	ADP
crl-17823	57	11	chat	chat	NOUN
crl-17823	57	12	service	service	NOUN
crl-17823	57	13	to	to	ADP
crl-17823	57	14	“	"	PUNCT
crl-17823	57	15	simple	simple	ADJ
crl-17823	57	16	factual	factual	NOUN
crl-17823	57	17	and	and	CCONJ
crl-17823	57	18	directional	directional	ADJ
crl-17823	57	19	but	but	CCONJ
crl-17823	57	20	not	not	PART
crl-17823	57	21	reference	reference	NOUN
crl-17823	57	22	questions	question	NOUN
crl-17823	57	23	.	.	PUNCT
crl-17823	58	1	”10	”10	PROPN
crl-17823	58	2	neuhaus	neuhaus	PROPN
crl-17823	58	3	and	and	CCONJ
crl-17823	58	4	marsteller	marsteller	NOUN
crl-17823	58	5	argued	argue	VERB
crl-17823	58	6	that	that	SCONJ
crl-17823	58	7	chat	chat	NOUN
crl-17823	58	8	is	be	AUX
crl-17823	58	9	more	more	ADV
crl-17823	58	10	appropriate	appropriate	ADJ
crl-17823	58	11	for	for	ADP
crl-17823	58	12	“	"	PUNCT
crl-17823	58	13	simpler	simple	ADJ
crl-17823	58	14	types	type	NOUN
crl-17823	58	15	of	of	ADP
crl-17823	58	16	questions	question	NOUN
crl-17823	58	17	than	than	ADP
crl-17823	58	18	for	for	ADP
crl-17823	58	19	providing	provide	VERB
crl-17823	58	20	in	in	ADP
crl-17823	58	21	-	-	PUNCT
crl-17823	58	22	depth	depth	NOUN
crl-17823	58	23	research	research	NOUN
crl-17823	58	24	assistance	assistance	NOUN
crl-17823	58	25	.	.	PUNCT
crl-17823	59	1	librarians	librarian	NOUN
crl-17823	59	2	may	may	AUX
crl-17823	59	3	be	be	AUX
crl-17823	59	4	willing	willing	ADJ
crl-17823	59	5	to	to	PART
crl-17823	59	6	spend	spend	VERB
crl-17823	59	7	the	the	DET
crl-17823	59	8	time	time	NOUN
crl-17823	59	9	needed	need	VERB
crl-17823	59	10	for	for	ADP
crl-17823	59	11	such	such	ADJ
crl-17823	59	12	research	research	NOUN
crl-17823	59	13	but	but	CCONJ
crl-17823	59	14	many	many	ADJ
crl-17823	59	15	patrons	patron	NOUN
crl-17823	59	16	are	be	AUX
crl-17823	59	17	not	not	PART
crl-17823	59	18	.	.	PUNCT
crl-17823	59	19	”11	”11	PROPN
crl-17823	59	20	david	david	PROPN
crl-17823	59	21	ward	ward	PROPN
crl-17823	59	22	agreed	agree	VERB
crl-17823	59	23	that	that	SCONJ
crl-17823	59	24	lengthy	lengthy	ADJ
crl-17823	59	25	questions	question	NOUN
crl-17823	59	26	are	be	AUX
crl-17823	59	27	not	not	PART
crl-17823	59	28	suited	suit	VERB
crl-17823	59	29	for	for	ADP
crl-17823	59	30	chat	chat	NOUN
crl-17823	59	31	and	and	CCONJ
crl-17823	59	32	suggested	suggest	VERB
crl-17823	59	33	a	a	DET
crl-17823	59	34	policy	policy	NOUN
crl-17823	59	35	limiting	limit	VERB
crl-17823	59	36	chat	chat	NOUN
crl-17823	59	37	to	to	ADP
crl-17823	59	38	short	short	ADJ
crl-17823	59	39	-	-	PUNCT
crl-17823	59	40	answer	answer	NOUN
crl-17823	59	41	inquiries	inquiry	NOUN
crl-17823	59	42	:	:	PUNCT
crl-17823	59	43	“	"	PUNCT
crl-17823	59	44	if	if	SCONJ
crl-17823	59	45	a	a	DET
crl-17823	59	46	question	question	NOUN
crl-17823	59	47	becomes	become	VERB
crl-17823	59	48	lengthy	lengthy	ADJ
crl-17823	59	49	or	or	CCONJ
crl-17823	59	50	complex	complex	ADJ
crl-17823	59	51	,	,	PUNCT
crl-17823	59	52	”	"	PUNCT
crl-17823	59	53	the	the	DET
crl-17823	59	54	provider	provider	NOUN
crl-17823	59	55	should	should	AUX
crl-17823	59	56	offer	offer	VERB
crl-17823	59	57	to	to	PART
crl-17823	59	58	follow	follow	VERB
crl-17823	59	59	up	up	ADP
crl-17823	59	60	by	by	ADP
crl-17823	59	61	phone	phone	NOUN
crl-17823	59	62	or	or	CCONJ
crl-17823	59	63	email.12	email.12	NOUN
crl-17823	59	64	studies	study	NOUN
crl-17823	59	65	of	of	ADP
crl-17823	59	66	patron	patron	NOUN
crl-17823	59	67	behavior	behavior	NOUN
crl-17823	59	68	,	,	PUNCT
crl-17823	59	69	however	however	ADV
crl-17823	59	70	,	,	PUNCT
crl-17823	59	71	have	have	AUX
crl-17823	59	72	found	find	VERB
crl-17823	59	73	that	that	SCONJ
crl-17823	59	74	they	they	PRON
crl-17823	59	75	do	do	AUX
crl-17823	59	76	expect	expect	VERB
crl-17823	59	77	in	in	ADP
crl-17823	59	78	-	-	PUNCT
crl-17823	59	79	depth	depth	NOUN
crl-17823	59	80	reference	reference	NOUN
crl-17823	59	81	assistance	assistance	NOUN
crl-17823	59	82	in	in	ADP
crl-17823	59	83	chat	chat	NOUN
crl-17823	59	84	.	.	PUNCT
crl-17823	60	1	vera	vera	PROPN
crl-17823	60	2	lux	lux	NOUN
crl-17823	60	3	and	and	CCONJ
crl-17823	60	4	linda	linda	PROPN
crl-17823	60	5	rich	rich	PROPN
crl-17823	60	6	found	find	VERB
crl-17823	60	7	that	that	SCONJ
crl-17823	60	8	chat	chat	PROPN
crl-17823	60	9	reference	reference	NOUN
crl-17823	60	10	received	receive	VERB
crl-17823	60	11	many	many	ADJ
crl-17823	60	12	more	more	ADJ
crl-17823	60	13	reference	reference	NOUN
crl-17823	60	14	questions	question	NOUN
crl-17823	60	15	(	(	PUNCT
crl-17823	60	16	91	91	NUM
crl-17823	60	17	%	%	NOUN
crl-17823	60	18	)	)	PUNCT
crl-17823	60	19	than	than	SCONJ
crl-17823	60	20	did	do	VERB
crl-17823	60	21	in	in	ADP
crl-17823	60	22	-	-	PUNCT
crl-17823	60	23	person	person	NOUN
crl-17823	60	24	reference	reference	NOUN
crl-17823	60	25	(	(	PUNCT
crl-17823	60	26	50%).13	50%).13	NUM
crl-17823	60	27	the	the	DET
crl-17823	60	28	author	author	NOUN
crl-17823	60	29	’s	’s	PART
crl-17823	60	30	previous	previous	ADJ
crl-17823	60	31	study	study	NOUN
crl-17823	60	32	of	of	ADP
crl-17823	60	33	two	two	NUM
crl-17823	60	34	other	other	ADJ
crl-17823	60	35	chat	chat	NOUN
crl-17823	60	36	services	service	NOUN
crl-17823	60	37	found	find	VERB
crl-17823	60	38	that	that	SCONJ
crl-17823	60	39	,	,	PUNCT
crl-17823	60	40	at	at	ADP
crl-17823	60	41	one	one	NUM
crl-17823	60	42	library	library	NOUN
crl-17823	60	43	with	with	ADP
crl-17823	60	44	a	a	DET
crl-17823	60	45	policy	policy	NOUN
crl-17823	60	46	limiting	limiting	NOUN
crl-17823	60	47	chat	chat	NOUN
crl-17823	60	48	to	to	AUX
crl-17823	60	49	brief	brief	ADJ
crl-17823	60	50	,	,	PUNCT
crl-17823	60	51	factual	factual	ADJ
crl-17823	60	52	questions	question	NOUN
crl-17823	60	53	,	,	PUNCT
crl-17823	60	54	patrons	patron	NOUN
crl-17823	60	55	asked	ask	VERB
crl-17823	60	56	subject	subject	ADJ
crl-17823	60	57	research	research	NOUN
crl-17823	60	58	questions	question	NOUN
crl-17823	60	59	at	at	ADP
crl-17823	60	60	the	the	DET
crl-17823	60	61	same	same	ADJ
crl-17823	60	62	rate	rate	NOUN
crl-17823	60	63	as	as	ADP
crl-17823	60	64	at	at	ADP
crl-17823	60	65	another	another	DET
crl-17823	60	66	library	library	NOUN
crl-17823	60	67	with	with	ADP
crl-17823	60	68	a	a	DET
crl-17823	60	69	broader	broad	ADJ
crl-17823	60	70	service	service	NOUN
crl-17823	60	71	scope	scope	NOUN
crl-17823	60	72	during	during	ADP
crl-17823	60	73	times	time	NOUN
crl-17823	60	74	in	in	ADP
crl-17823	60	75	the	the	DET
crl-17823	60	76	semester	semester	NOUN
crl-17823	60	77	when	when	SCONJ
crl-17823	60	78	many	many	ADJ
crl-17823	60	79	students	student	NOUN
crl-17823	60	80	are	be	AUX
crl-17823	60	81	working	work	VERB
crl-17823	60	82	on	on	ADP
crl-17823	60	83	research	research	NOUN
crl-17823	60	84	projects.14	projects.14	PRON
crl-17823	60	85	furthermore	furthermore	ADV
crl-17823	60	86	,	,	PUNCT
crl-17823	60	87	when	when	SCONJ
crl-17823	60	88	libraries	library	NOUN
crl-17823	60	89	use	use	VERB
crl-17823	60	90	a	a	DET
crl-17823	60	91	chat	chat	NOUN
crl-17823	60	92	widget	widget	NOUN
crl-17823	60	93	that	that	PRON
crl-17823	60	94	appears	appear	VERB
crl-17823	60	95	across	across	ADP
crl-17823	60	96	multiple	multiple	ADJ
crl-17823	60	97	web	web	NOUN
crl-17823	60	98	pages	page	NOUN
crl-17823	60	99	,	,	PUNCT
crl-17823	60	100	it	it	PRON
crl-17823	60	101	is	be	AUX
crl-17823	60	102	difficult	difficult	ADJ
crl-17823	60	103	to	to	PART
crl-17823	60	104	convey	convey	VERB
crl-17823	60	105	a	a	DET
crl-17823	60	106	policy	policy	NOUN
crl-17823	60	107	about	about	ADP
crl-17823	60	108	the	the	DET
crl-17823	60	109	scope	scope	NOUN
crl-17823	60	110	of	of	ADP
crl-17823	60	111	the	the	DET
crl-17823	60	112	service	service	NOUN
crl-17823	60	113	,	,	PUNCT
crl-17823	60	114	even	even	ADV
crl-17823	60	115	if	if	SCONJ
crl-17823	60	116	the	the	DET
crl-17823	60	117	library	library	NOUN
crl-17823	60	118	has	have	AUX
crl-17823	60	119	defined	define	VERB
crl-17823	60	120	it	it	PRON
crl-17823	60	121	.	.	PUNCT
crl-17823	61	1	expectations	expectation	NOUN
crl-17823	61	2	about	about	ADP
crl-17823	61	3	the	the	DET
crl-17823	61	4	scope	scope	NOUN
crl-17823	61	5	of	of	ADP
crl-17823	61	6	chat	chat	NOUN
crl-17823	61	7	reference	reference	NOUN
crl-17823	61	8	service	service	NOUN
crl-17823	61	9	drive	drive	NOUN
crl-17823	61	10	staffing	staffing	NOUN
crl-17823	61	11	decisions	decision	NOUN
crl-17823	61	12	.	.	PUNCT
crl-17823	62	1	the	the	DET
crl-17823	62	2	literature	literature	NOUN
crl-17823	62	3	is	be	AUX
crl-17823	62	4	divided	divide	VERB
crl-17823	62	5	about	about	ADP
crl-17823	62	6	whether	whether	SCONJ
crl-17823	62	7	student	student	NOUN
crl-17823	62	8	employees	employee	NOUN
crl-17823	62	9	can	can	AUX
crl-17823	62	10	provide	provide	VERB
crl-17823	62	11	adequate	adequate	ADJ
crl-17823	62	12	service	service	NOUN
crl-17823	62	13	.	.	PUNCT
crl-17823	63	1	lux	lux	NOUN
crl-17823	63	2	and	and	CCONJ
crl-17823	63	3	rich	rich	ADJ
crl-17823	63	4	found	find	VERB
crl-17823	63	5	that	that	SCONJ
crl-17823	63	6	,	,	PUNCT
crl-17823	63	7	although	although	SCONJ
crl-17823	63	8	librarians	librarian	NOUN
crl-17823	63	9	provided	provide	VERB
crl-17823	63	10	a	a	DET
crl-17823	63	11	higher	high	ADJ
crl-17823	63	12	quality	quality	NOUN
crl-17823	63	13	service	service	NOUN
crl-17823	63	14	,	,	PUNCT
crl-17823	63	15	undergraduate	undergraduate	ADJ
crl-17823	63	16	students	student	NOUN
crl-17823	63	17	provided	provide	VERB
crl-17823	63	18	successful	successful	ADJ
crl-17823	63	19	assistance	assistance	NOUN
crl-17823	63	20	with	with	ADP
crl-17823	63	21	appropriate	appropriate	ADJ
crl-17823	63	22	training	training	NOUN
crl-17823	63	23	and	and	CCONJ
crl-17823	63	24	monitoring.15	monitoring.15	NOUN
crl-17823	63	25	keyes	keye	NOUN
crl-17823	63	26	and	and	CCONJ
crl-17823	63	27	dworak	dworak	PROPN
crl-17823	63	28	also	also	ADV
crl-17823	63	29	found	find	VERB
crl-17823	63	30	undergraduate	undergraduate	ADJ
crl-17823	63	31	assistants	assistant	NOUN
crl-17823	63	32	were	be	AUX
crl-17823	63	33	effective	effective	ADJ
crl-17823	63	34	providers	provider	NOUN
crl-17823	63	35	of	of	ADP
crl-17823	63	36	chat	chat	PROPN
crl-17823	63	37	reference.16	reference.16	PROPN
crl-17823	63	38	in	in	ADP
crl-17823	63	39	contrast	contrast	NOUN
crl-17823	63	40	,	,	PUNCT
crl-17823	63	41	maryvon	maryvon	PROPN
crl-17823	63	42	côté	côté	PROPN
crl-17823	63	43	,	,	PUNCT
crl-17823	63	44	svetlana	svetlana	PROPN
crl-17823	63	45	kochkina	kochkina	PROPN
crl-17823	63	46	,	,	PUNCT
crl-17823	63	47	and	and	CCONJ
crl-17823	63	48	tara	tara	PROPN
crl-17823	63	49	mawhinney	mawhinney	NOUN
crl-17823	63	50	studied	study	VERB
crl-17823	63	51	transcripts	transcript	NOUN
crl-17823	63	52	from	from	ADP
crl-17823	63	53	a	a	DET
crl-17823	63	54	service	service	NOUN
crl-17823	63	55	staffed	staff	VERB
crl-17823	63	56	only	only	ADV
crl-17823	63	57	with	with	ADP
crl-17823	63	58	professional	professional	ADJ
crl-17823	63	59	librarians	librarian	NOUN
crl-17823	63	60	and	and	CCONJ
crl-17823	63	61	argued	argue	VERB
crl-17823	63	62	for	for	ADP
crl-17823	63	63	continuing	continue	VERB
crl-17823	63	64	that	that	SCONJ
crl-17823	63	65	staffing	staff	VERB
crl-17823	63	66	pattern.17	pattern.17	NOUN
crl-17823	63	67	these	these	DET
crl-17823	63	68	studies	study	NOUN
crl-17823	63	69	used	use	VERB
crl-17823	63	70	referrals	referral	NOUN
crl-17823	63	71	to	to	ADP
crl-17823	63	72	librarians	librarian	NOUN
crl-17823	63	73	as	as	ADP
crl-17823	63	74	a	a	DET
crl-17823	63	75	measure	measure	NOUN
crl-17823	63	76	of	of	ADP
crl-17823	63	77	service	service	NOUN
crl-17823	63	78	quality	quality	NOUN
crl-17823	63	79	.	.	PUNCT
crl-17823	64	1	the	the	DET
crl-17823	64	2	first	first	ADJ
crl-17823	64	3	two	two	NUM
crl-17823	64	4	considered	consider	VERB
crl-17823	64	5	a	a	DET
crl-17823	64	6	referral	referral	NOUN
crl-17823	64	7	a	a	DET
crl-17823	64	8	sign	sign	NOUN
crl-17823	64	9	of	of	ADP
crl-17823	64	10	effective	effective	ADJ
crl-17823	64	11	service	service	NOUN
crl-17823	64	12	and	and	CCONJ
crl-17823	64	13	focused	focus	VERB
crl-17823	64	14	student	student	NOUN
crl-17823	64	15	training	training	NOUN
crl-17823	64	16	on	on	ADP
crl-17823	64	17	this	this	DET
crl-17823	64	18	skill	skill	NOUN
crl-17823	64	19	.	.	PUNCT
crl-17823	65	1	however	however	ADV
crl-17823	65	2	,	,	PUNCT
crl-17823	65	3	the	the	DET
crl-17823	65	4	third	third	NOUN
crl-17823	65	5	looked	look	VERB
crl-17823	65	6	at	at	ADP
crl-17823	65	7	referral	referral	NOUN
crl-17823	65	8	as	as	ADP
crl-17823	65	9	a	a	DET
crl-17823	65	10	deficit	deficit	NOUN
crl-17823	65	11	for	for	ADP
crl-17823	65	12	patrons	patron	NOUN
crl-17823	65	13	expecting	expect	VERB
crl-17823	65	14	immediate	immediate	ADJ
crl-17823	65	15	assistance	assistance	NOUN
crl-17823	65	16	:	:	PUNCT
crl-17823	65	17	a	a	DET
crl-17823	65	18	high	high	ADJ
crl-17823	65	19	rate	rate	NOUN
crl-17823	65	20	of	of	ADP
crl-17823	65	21	referred	refer	VERB
crl-17823	65	22	questions	question	NOUN
crl-17823	65	23	could	could	AUX
crl-17823	65	24	negatively	negatively	ADV
crl-17823	65	25	affect	affect	VERB
crl-17823	65	26	user	user	NOUN
crl-17823	65	27	experience	experience	NOUN
crl-17823	65	28	of	of	ADP
crl-17823	65	29	the	the	DET
crl-17823	65	30	service	service	NOUN
crl-17823	65	31	and	and	CCONJ
crl-17823	65	32	user	user	NOUN
crl-17823	65	33	perception	perception	NOUN
crl-17823	65	34	of	of	ADP
crl-17823	65	35	service	service	NOUN
crl-17823	65	36	quality	quality	NOUN
crl-17823	65	37	,	,	PUNCT
crl-17823	65	38	and	and	CCONJ
crl-17823	65	39	signal	signal	VERB
crl-17823	65	40	a	a	DET
crl-17823	65	41	needed	need	VERB
crl-17823	65	42	change	change	NOUN
crl-17823	65	43	in	in	ADP
crl-17823	65	44	the	the	DET
crl-17823	65	45	staffing	staffing	NOUN
crl-17823	65	46	model	model	NOUN
crl-17823	65	47	or	or	CCONJ
crl-17823	65	48	further	further	ADJ
crl-17823	65	49	training	training	NOUN
crl-17823	65	50	of	of	ADP
crl-17823	65	51	the	the	DET
crl-17823	65	52	librarians	librarians	PROPN
crl-17823	65	53	providing	provide	VERB
crl-17823	65	54	the	the	DET
crl-17823	65	55	service.18	service.18	NOUN
crl-17823	65	56	in	in	ADP
crl-17823	65	57	an	an	DET
crl-17823	65	58	opposing	opposing	ADJ
crl-17823	65	59	perspective	perspective	NOUN
crl-17823	65	60	,	,	PUNCT
crl-17823	65	61	megan	megan	ADJ
crl-17823	65	62	oakleaf	oakleaf	NOUN
crl-17823	65	63	and	and	CCONJ
crl-17823	65	64	amy	amy	PROPN
crl-17823	65	65	vanscoy	vanscoy	PROPN
crl-17823	65	66	argued	argue	VERB
crl-17823	65	67	that	that	SCONJ
crl-17823	65	68	referrals	referral	NOUN
crl-17823	65	69	were	be	AUX
crl-17823	65	70	an	an	DET
crl-17823	65	71	instructional	instructional	ADJ
crl-17823	65	72	strategy	strategy	NOUN
crl-17823	65	73	rooted	root	VERB
crl-17823	65	74	in	in	ADP
crl-17823	65	75	social	social	ADJ
crl-17823	65	76	constructivist	constructivist	NOUN
crl-17823	65	77	learning	learn	VERB
crl-17823	65	78	theory	theory	NOUN
crl-17823	65	79	.	.	PUNCT
crl-17823	66	1	they	they	PRON
crl-17823	66	2	suggested	suggest	VERB
crl-17823	66	3	training	train	VERB
crl-17823	66	4	chat	chat	VERB
crl-17823	66	5	reference	reference	NOUN
crl-17823	66	6	providers	provider	NOUN
crl-17823	66	7	to	to	PART
crl-17823	66	8	make	make	VERB
crl-17823	66	9	introductions	introduction	NOUN
crl-17823	66	10	to	to	PART
crl-17823	66	11	subject	subject	VERB
crl-17823	66	12	specialists	specialist	NOUN
crl-17823	66	13	as	as	ADP
crl-17823	66	14	a	a	DET
crl-17823	66	15	way	way	NOUN
crl-17823	66	16	of	of	ADP
crl-17823	66	17	engaging	engaging	ADJ
crl-17823	66	18	students	student	NOUN
crl-17823	66	19	:	:	PUNCT
crl-17823	66	20	“	"	PUNCT
crl-17823	66	21	thus	thus	ADV
crl-17823	66	22	the	the	DET
crl-17823	66	23	goal	goal	NOUN
crl-17823	66	24	of	of	ADP
crl-17823	66	25	a	a	DET
crl-17823	66	26	referral	referral	NOUN
crl-17823	66	27	to	to	ADP
crl-17823	66	28	another	another	DET
crl-17823	66	29	library	library	NOUN
crl-17823	66	30	staff	staff	NOUN
crl-17823	66	31	member	member	NOUN
crl-17823	66	32	is	be	AUX
crl-17823	66	33	to	to	PART
crl-17823	66	34	ensure	ensure	VERB
crl-17823	66	35	that	that	SCONJ
crl-17823	66	36	the	the	DET
crl-17823	66	37	student	student	NOUN
crl-17823	66	38	is	be	AUX
crl-17823	66	39	brought	bring	VERB
crl-17823	66	40	into	into	ADP
crl-17823	66	41	the	the	DET
crl-17823	66	42	proper	proper	ADJ
crl-17823	66	43	community	community	NOUN
crl-17823	66	44	of	of	ADP
crl-17823	66	45	specialization	specialization	NOUN
crl-17823	66	46	.	.	PUNCT
crl-17823	66	47	”19	”19	PUNCT
crl-17823	67	1	chat	chat	VERB
crl-17823	67	2	reference	reference	NOUN
crl-17823	67	3	providers	provider	NOUN
crl-17823	67	4	’	’	PART
crl-17823	67	5	assumptions	assumption	NOUN
crl-17823	67	6	about	about	ADP
crl-17823	67	7	whether	whether	SCONJ
crl-17823	67	8	a	a	DET
crl-17823	67	9	referral	referral	NOUN
crl-17823	67	10	is	be	AUX
crl-17823	67	11	regrettable	regrettable	ADJ
crl-17823	67	12	or	or	CCONJ
crl-17823	67	13	a	a	DET
crl-17823	67	14	strategy	strategy	NOUN
crl-17823	67	15	to	to	PART
crl-17823	67	16	further	far	ADV
crl-17823	67	17	student	student	NOUN
crl-17823	67	18	learning	learning	NOUN
crl-17823	67	19	may	may	AUX
crl-17823	67	20	affect	affect	VERB
crl-17823	67	21	the	the	DET
crl-17823	67	22	way	way	NOUN
crl-17823	67	23	they	they	PRON
crl-17823	67	24	present	present	VERB
crl-17823	67	25	the	the	DET
crl-17823	67	26	referral	referral	NOUN
crl-17823	67	27	to	to	ADP
crl-17823	67	28	patrons	patron	NOUN
crl-17823	67	29	.	.	PUNCT
crl-17823	68	1	the	the	DET
crl-17823	68	2	university	university	PROPN
crl-17823	68	3	and	and	CCONJ
crl-17823	68	4	library	library	PROPN
crl-17823	68	5	context	context	NOUN
crl-17823	68	6	the	the	DET
crl-17823	68	7	university	university	PROPN
crl-17823	68	8	of	of	ADP
crl-17823	68	9	illinois	illinois	PROPN
crl-17823	68	10	at	at	ADP
crl-17823	68	11	chicago	chicago	PROPN
crl-17823	68	12	(	(	PUNCT
crl-17823	68	13	uic	uic	PROPN
crl-17823	68	14	)	)	PUNCT
crl-17823	68	15	is	be	AUX
crl-17823	68	16	a	a	DET
crl-17823	68	17	carnegie	carnegie	NOUN
crl-17823	68	18	research	research	NOUN
crl-17823	68	19	1	1	NUM
crl-17823	68	20	institution	institution	NOUN
crl-17823	68	21	with	with	ADP
crl-17823	68	22	29,000	29,000	NUM
crl-17823	68	23	students	student	NOUN
crl-17823	68	24	in	in	ADP
crl-17823	68	25	the	the	DET
crl-17823	68	26	period	period	NOUN
crl-17823	68	27	studied	study	VERB
crl-17823	68	28	:	:	PUNCT
crl-17823	68	29	academic	academic	ADJ
crl-17823	68	30	years	year	NOUN
crl-17823	68	31	2015–16	2015–16	PROPN
crl-17823	68	32	and	and	CCONJ
crl-17823	68	33	2016–17	2016–17	NUM
crl-17823	68	34	(	(	PUNCT
crl-17823	68	35	ay16	ay16	PROPN
crl-17823	68	36	and	and	CCONJ
crl-17823	68	37	ay17	ay17	PROPN
crl-17823	68	38	)	)	PUNCT
crl-17823	68	39	.	.	PUNCT
crl-17823	69	1	based	base	VERB
crl-17823	69	2	on	on	ADP
crl-17823	69	3	its	its	PRON
crl-17823	69	4	full	full	ADJ
crl-17823	69	5	-	-	PUNCT
crl-17823	69	6	time	time	NOUN
crl-17823	69	7	undergraduate	undergraduate	NOUN
crl-17823	69	8	enrollment	enrollment	NOUN
crl-17823	69	9	,	,	PUNCT
crl-17823	69	10	uic	uic	PROPN
crl-17823	69	11	is	be	AUX
crl-17823	69	12	designated	designate	VERB
crl-17823	69	13	as	as	ADP
crl-17823	69	14	a	a	DET
crl-17823	69	15	minority	minority	NOUN
crl-17823	69	16	serving	serve	VERB
crl-17823	69	17	institution	institution	NOUN
crl-17823	69	18	(	(	PUNCT
crl-17823	69	19	msi	msi	PROPN
crl-17823	69	20	)	)	PUNCT
crl-17823	69	21	and	and	CCONJ
crl-17823	69	22	as	as	ADP
crl-17823	69	23	an	an	DET
crl-17823	69	24	asian	asian	ADJ
crl-17823	69	25	american	american	ADJ
crl-17823	69	26	and	and	CCONJ
crl-17823	69	27	native	native	ADJ
crl-17823	69	28	american	american	PROPN
crl-17823	69	29	pacific	pacific	PROPN
crl-17823	69	30	islander	islander	NOUN
crl-17823	69	31	-	-	PUNCT
crl-17823	69	32	serving	serve	VERB
crl-17823	69	33	institution	institution	NOUN
crl-17823	69	34	(	(	PUNCT
crl-17823	69	35	aanapisi	aanapisi	ADJ
crl-17823	69	36	)	)	PUNCT
crl-17823	69	37	.	.	PUNCT
crl-17823	70	1	first	first	ADJ
crl-17823	70	2	-	-	PUNCT
crl-17823	70	3	generation	generation	NOUN
crl-17823	70	4	college	college	NOUN
crl-17823	70	5	students	student	NOUN
crl-17823	70	6	are	be	AUX
crl-17823	70	7	one	one	NUM
crl-17823	70	8	-	-	PUNCT
crl-17823	70	9	third	third	NOUN
crl-17823	70	10	of	of	ADP
crl-17823	70	11	the	the	DET
crl-17823	70	12	student	student	NOUN
crl-17823	70	13	body	body	NOUN
crl-17823	70	14	.	.	PUNCT
crl-17823	71	1	about	about	ADV
crl-17823	71	2	60	60	NUM
crl-17823	71	3	percent	percent	NOUN
crl-17823	71	4	of	of	ADP
crl-17823	71	5	students	student	NOUN
crl-17823	71	6	commute	commute	VERB
crl-17823	71	7	to	to	ADP
crl-17823	71	8	campus	campus	NOUN
crl-17823	71	9	from	from	ADP
crl-17823	71	10	across	across	ADP
crl-17823	71	11	the	the	DET
crl-17823	71	12	far	far	ADV
crl-17823	71	13	-	-	PUNCT
crl-17823	71	14	flung	flung	ADJ
crl-17823	71	15	metropolitan	metropolitan	ADJ
crl-17823	71	16	area	area	NOUN
crl-17823	71	17	.	.	PUNCT
crl-17823	72	1	the	the	DET
crl-17823	72	2	ask	ask	VERB
crl-17823	72	3	a	a	DET
crl-17823	72	4	librarian	librarian	ADJ
crl-17823	72	5	chat	chat	NOUN
crl-17823	72	6	reference	reference	NOUN
crl-17823	72	7	service	service	NOUN
crl-17823	72	8	is	be	AUX
crl-17823	72	9	popular	popular	ADJ
crl-17823	72	10	and	and	CCONJ
crl-17823	72	11	growing	grow	VERB
crl-17823	72	12	.	.	PUNCT
crl-17823	73	1	in	in	ADP
crl-17823	73	2	the	the	DET
crl-17823	73	3	period	period	NOUN
crl-17823	73	4	studied	study	VERB
crl-17823	73	5	,	,	PUNCT
crl-17823	73	6	from	from	ADP
crl-17823	73	7	fall	fall	NOUN
crl-17823	73	8	2015	2015	NUM
crl-17823	73	9	through	through	ADP
crl-17823	73	10	spring	spring	NOUN
crl-17823	73	11	2017	2017	NUM
crl-17823	73	12	,	,	PUNCT
crl-17823	73	13	the	the	DET
crl-17823	73	14	number	number	NOUN
crl-17823	73	15	of	of	ADP
crl-17823	73	16	chat	chat	NOUN
crl-17823	73	17	interactions	interaction	NOUN
crl-17823	73	18	grew	grow	VERB
crl-17823	73	19	39	39	NUM
crl-17823	73	20	percent	percent	NOUN
crl-17823	73	21	,	,	PUNCT
crl-17823	73	22	from	from	ADP
crl-17823	73	23	2,333	2,333	NUM
crl-17823	73	24	to	to	ADP
crl-17823	73	25	3,246	3,246	NUM
crl-17823	73	26	per	per	ADP
crl-17823	73	27	semester	semester	NOUN
crl-17823	73	28	.	.	PUNCT
crl-17823	74	1	most	most	ADJ
crl-17823	74	2	in	in	ADP
crl-17823	74	3	-	-	PUNCT
crl-17823	74	4	person	person	NOUN
crl-17823	74	5	and	and	CCONJ
crl-17823	74	6	chat	chat	VERB
crl-17823	74	7	questions	question	NOUN
crl-17823	74	8	are	be	AUX
crl-17823	74	9	directional	directional	ADJ
crl-17823	74	10	/	/	SYM
crl-17823	74	11	logistic	logistic	ADJ
crl-17823	74	12	or	or	CCONJ
crl-17823	74	13	ready	ready	ADJ
crl-17823	74	14	-	-	PUNCT
crl-17823	74	15	reference	reference	NOUN
crl-17823	74	16	questions	question	NOUN
crl-17823	74	17	(	(	PUNCT
crl-17823	74	18	primarily	primarily	ADV
crl-17823	74	19	the	the	DET
crl-17823	74	20	holdings	holding	NOUN
crl-17823	74	21	of	of	ADP
crl-17823	74	22	known	know	VERB
crl-17823	74	23	article	article	NOUN
crl-17823	74	24	and	and	CCONJ
crl-17823	74	25	book	book	NOUN
crl-17823	74	26	titles	title	NOUN
crl-17823	74	27	)	)	PUNCT
crl-17823	74	28	.	.	PUNCT
crl-17823	75	1	however	however	ADV
crl-17823	75	2	,	,	PUNCT
crl-17823	75	3	chat	chat	PROPN
crl-17823	75	4	received	receive	VERB
crl-17823	75	5	nearly	nearly	ADV
crl-17823	75	6	three	three	NUM
crl-17823	75	7	times	time	NOUN
crl-17823	75	8	as	as	ADV
crl-17823	75	9	many	many	ADJ
crl-17823	75	10	substantive	substantive	ADJ
crl-17823	75	11	research	research	NOUN
crl-17823	75	12	questions	question	NOUN
crl-17823	75	13	in	in	ADP
crl-17823	75	14	ay17	ay17	PROPN
crl-17823	75	15	(	(	PUNCT
crl-17823	75	16	17.4	17.4	NUM
crl-17823	75	17	%	%	NOUN
crl-17823	75	18	)	)	PUNCT
crl-17823	75	19	compared	compare	VERB
crl-17823	75	20	with	with	ADP
crl-17823	75	21	in	in	ADP
crl-17823	75	22	-	-	PUNCT
crl-17823	75	23	person	person	NOUN
crl-17823	75	24	service	service	NOUN
crl-17823	75	25	points	point	NOUN
crl-17823	75	26	(	(	PUNCT
crl-17823	75	27	6	6	NUM
crl-17823	75	28	%	%	NOUN
crl-17823	75	29	)	)	PUNCT
crl-17823	75	30	.	.	PUNCT
crl-17823	76	1	chat	chat	VERB
crl-17823	76	2	service	service	NOUN
crl-17823	76	3	providers	provider	NOUN
crl-17823	76	4	include	include	VERB
crl-17823	76	5	professional	professional	ADJ
crl-17823	76	6	librarians	librarian	NOUN
crl-17823	76	7	,	,	PUNCT
crl-17823	76	8	paraprofessional	paraprofessional	ADJ
crl-17823	76	9	staff	staff	NOUN
crl-17823	76	10	,	,	PUNCT
crl-17823	76	11	and	and	CCONJ
crl-17823	76	12	graduate	graduate	NOUN
crl-17823	76	13	assistants	assistant	NOUN
crl-17823	76	14	(	(	PUNCT
crl-17823	76	15	gas	gas	NOUN
crl-17823	76	16	)	)	PUNCT
crl-17823	76	17	at	at	ADP
crl-17823	76	18	five	five	NUM
crl-17823	76	19	library	library	NOUN
crl-17823	76	20	sites	site	NOUN
crl-17823	76	21	,	,	PUNCT
crl-17823	76	22	four	four	NUM
crl-17823	76	23	of	of	ADP
crl-17823	76	24	which	which	PRON
crl-17823	76	25	are	be	AUX
crl-17823	76	26	dedicated	dedicate	VERB
crl-17823	76	27	to	to	ADP
crl-17823	76	28	health	health	NOUN
crl-17823	76	29	sciences	science	NOUN
crl-17823	76	30	.	.	PUNCT
crl-17823	77	1	professional	professional	ADJ
crl-17823	77	2	librarians	librarians	PROPN
crl-17823	77	3	cover	cover	VERB
crl-17823	77	4	chat	chat	NOUN
crl-17823	77	5	from	from	ADP
crl-17823	77	6	their	their	PRON
crl-17823	77	7	own	own	ADJ
crl-17823	77	8	locations	location	NOUN
crl-17823	77	9	from	from	ADP
crl-17823	77	10	11:00	11:00	NUM
crl-17823	77	11	a.m.	a.m.	NOUN
crl-17823	77	12	to	to	ADP
crl-17823	77	13	5:00	5:00	NUM
crl-17823	77	14	p.m.	p.m.	NOUN
crl-17823	77	15	,	,	PUNCT
crl-17823	77	16	with	with	ADP
crl-17823	77	17	a	a	DET
crl-17823	77	18	second	second	ADJ
crl-17823	77	19	librarian	librarian	NOUN
crl-17823	77	20	and	and	CCONJ
crl-17823	77	21	ga	ga	INTJ
crl-17823	77	22	at	at	ADP
crl-17823	77	23	the	the	DET
crl-17823	77	24	general	general	PROPN
crl-17823	77	25	library	library	PROPN
crl-17823	77	26	reference	reference	NOUN
crl-17823	77	27	desk	desk	NOUN
crl-17823	77	28	also	also	ADV
crl-17823	77	29	providing	provide	VERB
crl-17823	77	30	coverage	coverage	NOUN
crl-17823	77	31	.	.	PUNCT
crl-17823	78	1	an	an	DET
crl-17823	78	2	incoming	incoming	ADJ
crl-17823	78	3	question	question	NOUN
crl-17823	78	4	gives	give	VERB
crl-17823	78	5	an	an	DET
crl-17823	78	6	audio	audio	ADJ
crl-17823	78	7	alert	alert	NOUN
crl-17823	78	8	(	(	PUNCT
crl-17823	78	9	“	"	PUNCT
crl-17823	78	10	pings	ping	NOUN
crl-17823	78	11	”	"	PUNCT
crl-17823	78	12	)	)	PUNCT
crl-17823	78	13	,	,	PUNCT
crl-17823	78	14	and	and	CCONJ
crl-17823	78	15	the	the	DET
crl-17823	78	16	first	first	ADJ
crl-17823	78	17	provider	provider	NOUN
crl-17823	78	18	to	to	PART
crl-17823	78	19	respond	respond	VERB
crl-17823	78	20	“	"	PUNCT
crl-17823	78	21	claims	claim	NOUN
crl-17823	78	22	”	"	PUNCT
crl-17823	78	23	the	the	DET
crl-17823	78	24	chat	chat	NOUN
crl-17823	78	25	and	and	CCONJ
crl-17823	78	26	interacts	interact	VERB
crl-17823	78	27	with	with	ADP
crl-17823	78	28	the	the	DET
crl-17823	78	29	patron	patron	NOUN
crl-17823	78	30	in	in	ADP
crl-17823	78	31	a	a	DET
crl-17823	78	32	synchronous	synchronous	ADJ
crl-17823	78	33	exchange	exchange	NOUN
crl-17823	78	34	of	of	ADP
crl-17823	78	35	typed	typed	ADJ
crl-17823	78	36	responses	response	NOUN
crl-17823	78	37	.	.	PUNCT
crl-17823	79	1	a	a	DET
crl-17823	79	2	provider	provider	NOUN
crl-17823	79	3	who	who	PRON
crl-17823	79	4	can	can	AUX
crl-17823	79	5	not	not	PART
crl-17823	79	6	fully	fully	ADV
crl-17823	79	7	answer	answer	VERB
crl-17823	79	8	the	the	DET
crl-17823	79	9	question	question	NOUN
crl-17823	79	10	can	can	AUX
crl-17823	79	11	transfer	transfer	VERB
crl-17823	79	12	to	to	ADP
crl-17823	79	13	another	another	DET
crl-17823	79	14	chat	chat	NOUN
crl-17823	79	15	provider	provider	NOUN
crl-17823	79	16	or	or	CCONJ
crl-17823	79	17	inform	inform	VERB
crl-17823	79	18	the	the	DET
crl-17823	79	19	patron	patron	NOUN
crl-17823	79	20	that	that	PRON
crl-17823	79	21	an	an	DET
crl-17823	79	22	answer	answer	NOUN
crl-17823	79	23	can	can	AUX
crl-17823	79	24	best	well	ADV
crl-17823	79	25	be	be	AUX
crl-17823	79	26	provided	provide	VERB
crl-17823	79	27	by	by	ADP
crl-17823	79	28	a	a	DET
crl-17823	79	29	different	different	ADJ
crl-17823	79	30	librarian	librarian	NOUN
crl-17823	79	31	,	,	PUNCT
crl-17823	79	32	in	in	ADP
crl-17823	79	33	another	another	DET
crl-17823	79	34	venue	venue	NOUN
crl-17823	79	35	,	,	PUNCT
crl-17823	79	36	or	or	CCONJ
crl-17823	79	37	at	at	ADP
crl-17823	79	38	another	another	DET
crl-17823	79	39	time	time	NOUN
crl-17823	79	40	—	—	PUNCT
crl-17823	79	41	this	this	PRON
crl-17823	79	42	constitutes	constitute	VERB
crl-17823	79	43	a	a	DET
crl-17823	79	44	referral	referral	NOUN
crl-17823	79	45	.	.	PUNCT
crl-17823	80	1	the	the	DET
crl-17823	80	2	gas	gas	NOUN
crl-17823	80	3	who	who	PRON
crl-17823	80	4	cover	cover	VERB
crl-17823	80	5	most	most	ADJ
crl-17823	80	6	service	service	NOUN
crl-17823	80	7	hours	hour	NOUN
crl-17823	80	8	work	work	NOUN
crl-17823	80	9	in	in	ADP
crl-17823	80	10	the	the	DET
crl-17823	80	11	general	general	ADJ
crl-17823	80	12	library	library	NOUN
crl-17823	80	13	and	and	CCONJ
crl-17823	80	14	are	be	AUX
crl-17823	80	15	trained	train	VERB
crl-17823	80	16	to	to	PART
crl-17823	80	17	cover	cover	VERB
crl-17823	80	18	directional	directional	ADJ
crl-17823	80	19	and	and	CCONJ
crl-17823	80	20	ready	ready	ADJ
crl-17823	80	21	-	-	PUNCT
crl-17823	80	22	reference	reference	NOUN
crl-17823	80	23	questions	question	NOUN
crl-17823	80	24	(	(	PUNCT
crl-17823	80	25	primarily	primarily	ADV
crl-17823	80	26	locating	locate	VERB
crl-17823	80	27	known	know	VERB
crl-17823	80	28	article	article	NOUN
crl-17823	80	29	and	and	CCONJ
crl-17823	80	30	book	book	NOUN
crl-17823	80	31	titles	title	NOUN
crl-17823	80	32	)	)	PUNCT
crl-17823	80	33	and	and	CCONJ
crl-17823	80	34	to	to	PART
crl-17823	80	35	refer	refer	VERB
crl-17823	80	36	subject	subject	ADJ
crl-17823	80	37	research	research	NOUN
crl-17823	80	38	questions	question	NOUN
crl-17823	80	39	to	to	ADP
crl-17823	80	40	a	a	DET
crl-17823	80	41	professional	professional	ADJ
crl-17823	80	42	librarian	librarian	NOUN
crl-17823	80	43	while	while	SCONJ
crl-17823	80	44	one	one	PRON
crl-17823	80	45	is	be	AUX
crl-17823	80	46	on	on	ADP
crl-17823	80	47	call	call	NOUN
crl-17823	80	48	between	between	ADP
crl-17823	80	49	9:00	9:00	NUM
crl-17823	80	50	a.m.	a.m.	NOUN
crl-17823	80	51	and	and	CCONJ
crl-17823	80	52	7:00	7:00	NUM
crl-17823	80	53	p.m.	p.m.	NOUN
crl-17823	80	54	outside	outside	ADV
crl-17823	80	55	of	of	ADP
crl-17823	80	56	these	these	DET
crl-17823	80	57	hours	hour	NOUN
crl-17823	80	58	,	,	PUNCT
crl-17823	80	59	the	the	DET
crl-17823	80	60	ga	ga	NOUN
crl-17823	80	61	was	be	AUX
crl-17823	80	62	expected	expect	VERB
crl-17823	80	63	to	to	PART
crl-17823	80	64	provide	provide	VERB
crl-17823	80	65	starting	start	VERB
crl-17823	80	66	points	point	NOUN
crl-17823	80	67	on	on	ADP
crl-17823	80	68	research	research	NOUN
crl-17823	80	69	questions	question	NOUN
crl-17823	80	70	and	and	CCONJ
crl-17823	80	71	make	make	VERB
crl-17823	80	72	a	a	DET
crl-17823	80	73	referral	referral	NOUN
crl-17823	80	74	for	for	ADP
crl-17823	80	75	the	the	DET
crl-17823	80	76	inquirer	inquirer	NOUN
crl-17823	80	77	to	to	ADP
crl-17823	80	78	an	an	DET
crl-17823	80	79	appropriate	appropriate	ADJ
crl-17823	80	80	librarian	librarian	NOUN
crl-17823	80	81	for	for	ADP
crl-17823	80	82	follow	follow	NOUN
crl-17823	80	83	-	-	PUNCT
crl-17823	80	84	up	up	NOUN
crl-17823	80	85	.	.	PUNCT
crl-17823	81	1	some	some	DET
crl-17823	81	2	gas	gas	NOUN
crl-17823	81	3	expressed	express	VERB
crl-17823	81	4	reluctance	reluctance	NOUN
crl-17823	81	5	about	about	ADP
crl-17823	81	6	“	"	PUNCT
crl-17823	81	7	bothering	bother	VERB
crl-17823	81	8	”	"	PUNCT
crl-17823	81	9	the	the	DET
crl-17823	81	10	librarians	librarians	PROPN
crl-17823	81	11	and	and	CCONJ
crl-17823	81	12	the	the	DET
crl-17823	81	13	desire	desire	NOUN
crl-17823	81	14	to	to	PART
crl-17823	81	15	respond	respond	VERB
crl-17823	81	16	to	to	ADP
crl-17823	81	17	questions	question	NOUN
crl-17823	81	18	on	on	ADP
crl-17823	81	19	their	their	PRON
crl-17823	81	20	own	own	ADJ
crl-17823	81	21	.	.	PUNCT
crl-17823	82	1	procedures	procedure	NOUN
crl-17823	82	2	,	,	PUNCT
crl-17823	82	3	training	training	NOUN
crl-17823	82	4	,	,	PUNCT
crl-17823	82	5	and	and	CCONJ
crl-17823	82	6	feedback	feedback	NOUN
crl-17823	82	7	regarding	regard	VERB
crl-17823	82	8	referrals	referral	NOUN
crl-17823	82	9	to	to	ADP
crl-17823	82	10	subject	subject	ADJ
crl-17823	82	11	specialists	specialist	NOUN
crl-17823	82	12	from	from	ADP
crl-17823	82	13	in	in	ADP
crl-17823	82	14	-	-	PUNCT
crl-17823	82	15	person	person	NOUN
crl-17823	82	16	service	service	NOUN
crl-17823	82	17	points	point	NOUN
crl-17823	82	18	and	and	CCONJ
crl-17823	82	19	chat	chat	VERB
crl-17823	82	20	reference	reference	NOUN
crl-17823	82	21	are	be	AUX
crl-17823	82	22	informal	informal	ADJ
crl-17823	82	23	and	and	CCONJ
crl-17823	82	24	vary	vary	VERB
crl-17823	82	25	by	by	ADP
crl-17823	82	26	service	service	NOUN
crl-17823	82	27	unit	unit	NOUN
crl-17823	82	28	,	,	PUNCT
crl-17823	82	29	each	each	PRON
crl-17823	82	30	with	with	ADP
crl-17823	82	31	its	its	PRON
crl-17823	82	32	own	own	ADJ
crl-17823	82	33	set	set	NOUN
crl-17823	82	34	of	of	ADP
crl-17823	82	35	stakeholders	stakeholder	NOUN
crl-17823	82	36	and	and	CCONJ
crl-17823	82	37	perspectives	perspective	NOUN
crl-17823	82	38	about	about	ADP
crl-17823	82	39	the	the	DET
crl-17823	82	40	level	level	NOUN
crl-17823	82	41	of	of	ADP
crl-17823	82	42	service	service	NOUN
crl-17823	82	43	provided	provide	VERB
crl-17823	82	44	in	in	ADP
crl-17823	82	45	chat	chat	NOUN
crl-17823	82	46	and	and	CCONJ
crl-17823	82	47	the	the	DET
crl-17823	82	48	appropriate	appropriate	ADJ
crl-17823	82	49	roles	role	NOUN
crl-17823	82	50	for	for	ADP
crl-17823	82	51	librarians	librarian	NOUN
crl-17823	82	52	,	,	PUNCT
crl-17823	82	53	staff	staff	NOUN
crl-17823	82	54	,	,	PUNCT
crl-17823	82	55	and	and	CCONJ
crl-17823	82	56	gas	gas	NOUN
crl-17823	82	57	.	.	PUNCT
crl-17823	83	1	to	to	PART
crl-17823	83	2	encourage	encourage	VERB
crl-17823	83	3	referrals	referral	NOUN
crl-17823	83	4	,	,	PUNCT
crl-17823	83	5	in	in	ADP
crl-17823	83	6	fall	fall	NOUN
crl-17823	83	7	2016	2016	NUM
crl-17823	83	8	the	the	DET
crl-17823	83	9	chat	chat	PROPN
crl-17823	83	10	reference	reference	NOUN
crl-17823	83	11	service	service	NOUN
crl-17823	83	12	migrated	migrate	VERB
crl-17823	83	13	from	from	ADP
crl-17823	83	14	libraryh3lp	libraryh3lp	NOUN
crl-17823	83	15	to	to	ADP
crl-17823	83	16	libchat	libchat	PRON
crl-17823	83	17	(	(	PUNCT
crl-17823	83	18	springshare	springshare	NOUN
crl-17823	83	19	)	)	PUNCT
crl-17823	83	20	.	.	PUNCT
crl-17823	84	1	in	in	ADP
crl-17823	84	2	libraryh3lp	libraryh3lp	PROPN
crl-17823	84	3	,	,	PUNCT
crl-17823	84	4	providers	provider	NOUN
crl-17823	84	5	who	who	PRON
crl-17823	84	6	wanted	want	VERB
crl-17823	84	7	to	to	PART
crl-17823	84	8	submit	submit	VERB
crl-17823	84	9	a	a	DET
crl-17823	84	10	ticket	ticket	NOUN
crl-17823	84	11	for	for	ADP
crl-17823	84	12	follow	follow	NOUN
crl-17823	84	13	-	-	PUNCT
crl-17823	84	14	up	up	NOUN
crl-17823	84	15	had	have	VERB
crl-17823	84	16	to	to	PART
crl-17823	84	17	copy	copy	VERB
crl-17823	84	18	and	and	CCONJ
crl-17823	84	19	paste	paste	VERB
crl-17823	84	20	the	the	DET
crl-17823	84	21	transcript	transcript	NOUN
crl-17823	84	22	into	into	ADP
crl-17823	84	23	the	the	DET
crl-17823	84	24	email	email	NOUN
crl-17823	84	25	reference	reference	NOUN
crl-17823	84	26	system	system	NOUN
crl-17823	84	27	.	.	PUNCT
crl-17823	85	1	libchat	libchat	NOUN
crl-17823	85	2	allows	allow	VERB
crl-17823	85	3	automatic	automatic	ADJ
crl-17823	85	4	conversion	conversion	NOUN
crl-17823	85	5	of	of	ADP
crl-17823	85	6	transcripts	transcript	NOUN
crl-17823	85	7	to	to	ADP
crl-17823	85	8	an	an	DET
crl-17823	85	9	email	email	NOUN
crl-17823	85	10	reference	reference	NOUN
crl-17823	85	11	queue	queue	NOUN
crl-17823	85	12	.	.	PUNCT
crl-17823	86	1	the	the	DET
crl-17823	86	2	migration	migration	NOUN
crl-17823	86	3	posed	pose	VERB
crl-17823	86	4	a	a	DET
crl-17823	86	5	natural	natural	ADJ
crl-17823	86	6	experiment	experiment	NOUN
crl-17823	86	7	to	to	PART
crl-17823	86	8	compare	compare	VERB
crl-17823	86	9	whether	whether	SCONJ
crl-17823	86	10	the	the	DET
crl-17823	86	11	availability	availability	NOUN
crl-17823	86	12	of	of	ADP
crl-17823	86	13	the	the	DET
crl-17823	86	14	automatic	automatic	ADJ
crl-17823	86	15	ticketing	ticketing	NOUN
crl-17823	86	16	feature	feature	NOUN
crl-17823	86	17	would	would	AUX
crl-17823	86	18	prompt	prompt	VERB
crl-17823	86	19	more	more	ADJ
crl-17823	86	20	referrals	referral	NOUN
crl-17823	86	21	to	to	ADP
crl-17823	86	22	subject	subject	ADJ
crl-17823	86	23	specialists	specialist	NOUN
crl-17823	86	24	.	.	PUNCT
crl-17823	87	1	data	datum	NOUN
crl-17823	87	2	and	and	CCONJ
crl-17823	87	3	methods	method	NOUN
crl-17823	87	4	this	this	DET
crl-17823	87	5	study	study	NOUN
crl-17823	87	6	analyzed	analyze	VERB
crl-17823	87	7	transcripts	transcript	NOUN
crl-17823	87	8	of	of	ADP
crl-17823	87	9	i	i	PRON
crl-17823	87	10	m	m	VERB
crl-17823	87	11	chat	chat	VERB
crl-17823	87	12	interactions	interaction	NOUN
crl-17823	87	13	between	between	ADP
crl-17823	87	14	library	library	NOUN
crl-17823	87	15	patrons	patron	NOUN
crl-17823	87	16	seeking	seek	VERB
crl-17823	87	17	subject	subject	ADJ
crl-17823	87	18	research	research	NOUN
crl-17823	87	19	assistance	assistance	NOUN
crl-17823	87	20	and	and	CCONJ
crl-17823	87	21	the	the	DET
crl-17823	87	22	chat	chat	NOUN
crl-17823	87	23	service	service	NOUN
crl-17823	87	24	providers	provider	NOUN
crl-17823	87	25	—	—	PUNCT
crl-17823	87	26	librarians	librarian	NOUN
crl-17823	87	27	,	,	PUNCT
crl-17823	87	28	gas	gas	NOUN
crl-17823	87	29	,	,	PUNCT
crl-17823	87	30	and	and	CCONJ
crl-17823	87	31	staff	staff	NOUN
crl-17823	87	32	—	—	PUNCT
crl-17823	87	33	who	who	PRON
crl-17823	87	34	responded	respond	VERB
crl-17823	87	35	to	to	ADP
crl-17823	87	36	their	their	PRON
crl-17823	87	37	questions	question	NOUN
crl-17823	87	38	during	during	ADP
crl-17823	87	39	ay16	ay16	PROPN
crl-17823	87	40	and	and	CCONJ
crl-17823	87	41	ay17	ay17	PROPN
crl-17823	87	42	(	(	PUNCT
crl-17823	87	43	fall	fall	VERB
crl-17823	87	44	and	and	CCONJ
crl-17823	87	45	spring	spring	VERB
crl-17823	87	46	academic	academic	ADJ
crl-17823	87	47	terms	term	NOUN
crl-17823	87	48	only	only	ADV
crl-17823	87	49	)	)	PUNCT
crl-17823	87	50	.	.	PUNCT
crl-17823	88	1	the	the	DET
crl-17823	88	2	transcripts	transcript	NOUN
crl-17823	88	3	recorded	record	VERB
crl-17823	88	4	typed	type	VERB
crl-17823	88	5	interactions	interaction	NOUN
crl-17823	88	6	in	in	ADP
crl-17823	88	7	which	which	PRON
crl-17823	88	8	a	a	DET
crl-17823	88	9	patron	patron	NOUN
crl-17823	88	10	requested	request	VERB
crl-17823	88	11	assistance	assistance	NOUN
crl-17823	88	12	identifying	identify	VERB
crl-17823	88	13	library	library	NOUN
crl-17823	88	14	resources	resource	NOUN
crl-17823	88	15	relevant	relevant	ADJ
crl-17823	88	16	to	to	ADP
crl-17823	88	17	a	a	DET
crl-17823	88	18	specific	specific	ADJ
crl-17823	88	19	discipline	discipline	NOUN
crl-17823	88	20	,	,	PUNCT
crl-17823	88	21	topic	topic	NOUN
crl-17823	88	22	,	,	PUNCT
crl-17823	88	23	or	or	CCONJ
crl-17823	88	24	research	research	NOUN
crl-17823	88	25	question	question	NOUN
crl-17823	88	26	.	.	PUNCT
crl-17823	89	1	the	the	DET
crl-17823	89	2	transcripts	transcript	NOUN
crl-17823	89	3	were	be	AUX
crl-17823	89	4	captured	capture	VERB
crl-17823	89	5	by	by	ADP
crl-17823	89	6	two	two	NUM
crl-17823	89	7	library	library	NOUN
crl-17823	89	8	-	-	PUNCT
crl-17823	89	9	specific	specific	PROPN
crl-17823	89	10	i	i	PRON
crl-17823	89	11	m	m	VERB
crl-17823	89	12	chat	chat	X
crl-17823	89	13	platforms	platform	NOUN
crl-17823	89	14	:	:	PUNCT
crl-17823	89	15	libraryh3lp	libraryh3lp	PROPN
crl-17823	89	16	(	(	PUNCT
crl-17823	89	17	ay16	ay16	PROPN
crl-17823	89	18	)	)	PUNCT
crl-17823	89	19	and	and	CCONJ
crl-17823	89	20	springshare	springshare	NOUN
crl-17823	89	21	libchat	libchat	NOUN
crl-17823	89	22	(	(	PUNCT
crl-17823	89	23	ay17	ay17	PROPN
crl-17823	89	24	)	)	PUNCT
crl-17823	89	25	.	.	PUNCT
crl-17823	90	1	the	the	DET
crl-17823	90	2	data	data	NOUN
crl-17823	90	3	sets	set	NOUN
crl-17823	90	4	differ	differ	VERB
crl-17823	90	5	in	in	ADP
crl-17823	90	6	the	the	DET
crl-17823	90	7	format	format	NOUN
crl-17823	90	8	of	of	ADP
crl-17823	90	9	the	the	DET
crl-17823	90	10	transcripts	transcript	NOUN
crl-17823	90	11	,	,	PUNCT
crl-17823	90	12	metadata	metadata	PROPN
crl-17823	90	13	attached	attach	VERB
crl-17823	90	14	to	to	ADP
crl-17823	90	15	them	they	PRON
crl-17823	90	16	,	,	PUNCT
crl-17823	90	17	and	and	CCONJ
crl-17823	90	18	ability	ability	NOUN
crl-17823	90	19	to	to	PART
crl-17823	90	20	identify	identify	VERB
crl-17823	90	21	providers	provider	NOUN
crl-17823	90	22	.	.	PUNCT
crl-17823	91	1	libraryh3lp	libraryh3lp	NOUN
crl-17823	91	2	transcripts	transcript	NOUN
crl-17823	91	3	were	be	AUX
crl-17823	91	4	downloaded	download	VERB
crl-17823	91	5	by	by	ADP
crl-17823	91	6	the	the	DET
crl-17823	91	7	host	host	NOUN
crl-17823	91	8	vendor	vendor	NOUN
crl-17823	91	9	and	and	CCONJ
crl-17823	91	10	provided	provide	VERB
crl-17823	91	11	without	without	ADP
crl-17823	91	12	transcript	transcript	PROPN
crl-17823	91	13	metadata	metadata	PROPN
crl-17823	91	14	(	(	PUNCT
crl-17823	91	15	in	in	ADP
crl-17823	91	16	other	other	ADJ
crl-17823	91	17	words	word	NOUN
crl-17823	91	18	,	,	PUNCT
crl-17823	91	19	names	name	NOUN
crl-17823	91	20	of	of	ADP
crl-17823	91	21	patrons	patron	NOUN
crl-17823	91	22	and	and	CCONJ
crl-17823	91	23	providers	provider	NOUN
crl-17823	91	24	,	,	PUNCT
crl-17823	91	25	ip	ip	NOUN
crl-17823	91	26	addresses	address	NOUN
crl-17823	91	27	)	)	PUNCT
crl-17823	91	28	.	.	PUNCT
crl-17823	92	1	the	the	DET
crl-17823	92	2	text	text	NOUN
crl-17823	92	3	of	of	ADP
crl-17823	92	4	the	the	DET
crl-17823	92	5	transcripts	transcript	NOUN
crl-17823	92	6	did	do	AUX
crl-17823	92	7	include	include	VERB
crl-17823	92	8	some	some	DET
crl-17823	92	9	identifying	identify	VERB
crl-17823	92	10	data	datum	NOUN
crl-17823	92	11	typed	type	VERB
crl-17823	92	12	by	by	ADP
crl-17823	92	13	the	the	DET
crl-17823	92	14	participants	participant	NOUN
crl-17823	92	15	.	.	PUNCT
crl-17823	93	1	the	the	DET
crl-17823	93	2	author	author	NOUN
crl-17823	93	3	and	and	CCONJ
crl-17823	93	4	an	an	DET
crl-17823	93	5	assistant	assistant	NOUN
crl-17823	93	6	,	,	PUNCT
crl-17823	93	7	who	who	PRON
crl-17823	93	8	were	be	AUX
crl-17823	93	9	also	also	ADV
crl-17823	93	10	chat	chat	VERB
crl-17823	93	11	reference	reference	NOUN
crl-17823	93	12	providers	provider	NOUN
crl-17823	93	13	,	,	PUNCT
crl-17823	93	14	scrubbed	scrub	VERB
crl-17823	93	15	identifying	identify	VERB
crl-17823	93	16	details	detail	NOUN
crl-17823	93	17	within	within	ADP
crl-17823	93	18	the	the	DET
crl-17823	93	19	text	text	NOUN
crl-17823	93	20	of	of	ADP
crl-17823	93	21	the	the	DET
crl-17823	93	22	chats	chat	NOUN
crl-17823	93	23	:	:	PUNCT
crl-17823	93	24	names	name	NOUN
crl-17823	93	25	,	,	PUNCT
crl-17823	93	26	emails	email	NOUN
crl-17823	93	27	,	,	PUNCT
crl-17823	93	28	phone	phone	NOUN
crl-17823	93	29	numbers	number	NOUN
crl-17823	93	30	,	,	PUNCT
crl-17823	93	31	locations	location	NOUN
crl-17823	93	32	.	.	PUNCT
crl-17823	94	1	no	no	DET
crl-17823	94	2	one	one	NOUN
crl-17823	94	3	in	in	ADP
crl-17823	94	4	the	the	DET
crl-17823	94	5	library	library	NOUN
crl-17823	94	6	has	have	VERB
crl-17823	94	7	access	access	NOUN
crl-17823	94	8	to	to	ADP
crl-17823	94	9	the	the	DET
crl-17823	94	10	original	original	ADJ
crl-17823	94	11	transcripts	transcript	NOUN
crl-17823	94	12	,	,	PUNCT
crl-17823	94	13	because	because	SCONJ
crl-17823	94	14	the	the	DET
crl-17823	94	15	libraryh3lp	libraryh3lp	PROPN
crl-17823	94	16	subscription	subscription	NOUN
crl-17823	94	17	was	be	AUX
crl-17823	94	18	cancelled	cancel	VERB
crl-17823	94	19	in	in	ADP
crl-17823	94	20	2017	2017	NUM
crl-17823	94	21	.	.	PUNCT
crl-17823	95	1	therefore	therefore	ADV
crl-17823	95	2	,	,	PUNCT
crl-17823	95	3	the	the	DET
crl-17823	95	4	ay16	ay16	PROPN
crl-17823	95	5	data	datum	NOUN
crl-17823	95	6	are	be	AUX
crl-17823	95	7	anonymous	anonymous	ADJ
crl-17823	95	8	,	,	PUNCT
crl-17823	95	9	and	and	CCONJ
crl-17823	95	10	irb	irb	VERB
crl-17823	95	11	protocol	protocol	NOUN
crl-17823	95	12	#	#	SYM
crl-17823	95	13	2018	2018	NUM
crl-17823	95	14	-	-	SYM
crl-17823	95	15	0204	0204	NUM
crl-17823	95	16	determined	determine	VERB
crl-17823	95	17	that	that	SCONJ
crl-17823	95	18	they	they	PRON
crl-17823	95	19	are	be	AUX
crl-17823	95	20	not	not	PART
crl-17823	95	21	human	human	ADJ
crl-17823	95	22	subjects	subject	NOUN
crl-17823	95	23	data	datum	NOUN
crl-17823	95	24	.	.	PUNCT
crl-17823	96	1	the	the	DET
crl-17823	96	2	author	author	NOUN
crl-17823	96	3	downloaded	download	VERB
crl-17823	96	4	the	the	DET
crl-17823	96	5	libchat	libchat	ADJ
crl-17823	96	6	transcripts	transcript	NOUN
crl-17823	96	7	for	for	ADP
crl-17823	96	8	ay17	ay17	PROPN
crl-17823	96	9	and	and	CCONJ
crl-17823	96	10	omitted	omit	VERB
crl-17823	96	11	identifying	identify	VERB
crl-17823	96	12	metadata	metadata	NOUN
crl-17823	96	13	and	and	CCONJ
crl-17823	96	14	details	detail	NOUN
crl-17823	96	15	in	in	ADP
crl-17823	96	16	the	the	DET
crl-17823	96	17	text	text	NOUN
crl-17823	96	18	.	.	PUNCT
crl-17823	97	1	however	however	ADV
crl-17823	97	2	,	,	PUNCT
crl-17823	97	3	a	a	DET
crl-17823	97	4	subset	subset	NOUN
crl-17823	97	5	of	of	ADP
crl-17823	97	6	library	library	NOUN
crl-17823	97	7	employees	employee	NOUN
crl-17823	97	8	who	who	PRON
crl-17823	97	9	have	have	VERB
crl-17823	97	10	libchat	libchat	ADJ
crl-17823	97	11	logins	login	NOUN
crl-17823	97	12	and	and	CCONJ
crl-17823	97	13	are	be	AUX
crl-17823	97	14	trained	train	VERB
crl-17823	97	15	on	on	ADP
crl-17823	97	16	the	the	DET
crl-17823	97	17	library	library	NOUN
crl-17823	97	18	privacy	privacy	NOUN
crl-17823	97	19	policy	policy	NOUN
crl-17823	97	20	may	may	AUX
crl-17823	97	21	read	read	VERB
crl-17823	97	22	the	the	DET
crl-17823	97	23	original	original	ADJ
crl-17823	97	24	transcripts	transcript	NOUN
crl-17823	97	25	that	that	PRON
crl-17823	97	26	identify	identify	VERB
crl-17823	97	27	providers	provider	NOUN
crl-17823	97	28	and	and	CCONJ
crl-17823	97	29	,	,	PUNCT
crl-17823	97	30	in	in	ADP
crl-17823	97	31	some	some	DET
crl-17823	97	32	cases	case	NOUN
crl-17823	97	33	,	,	PUNCT
crl-17823	97	34	information	information	NOUN
crl-17823	97	35	about	about	ADP
crl-17823	97	36	the	the	DET
crl-17823	97	37	patron	patron	NOUN
crl-17823	97	38	.	.	PUNCT
crl-17823	98	1	the	the	DET
crl-17823	98	2	data	datum	NOUN
crl-17823	98	3	are	be	AUX
crl-17823	98	4	retained	retain	VERB
crl-17823	98	5	for	for	ADP
crl-17823	98	6	five	five	NUM
crl-17823	98	7	years	year	NOUN
crl-17823	98	8	to	to	PART
crl-17823	98	9	allow	allow	VERB
crl-17823	98	10	for	for	ADP
crl-17823	98	11	follow	follow	NOUN
crl-17823	98	12	-	-	PUNCT
crl-17823	98	13	up	up	NOUN
crl-17823	98	14	,	,	PUNCT
crl-17823	98	15	quality	quality	NOUN
crl-17823	98	16	assurance	assurance	NOUN
crl-17823	98	17	,	,	PUNCT
crl-17823	98	18	and	and	CCONJ
crl-17823	98	19	research	research	NOUN
crl-17823	98	20	.	.	PUNCT
crl-17823	99	1	the	the	DET
crl-17823	99	2	data	datum	NOUN
crl-17823	99	3	are	be	AUX
crl-17823	99	4	professional	professional	ADJ
crl-17823	99	5	work	work	NOUN
crl-17823	99	6	product	product	NOUN
crl-17823	99	7	and	and	CCONJ
crl-17823	99	8	do	do	AUX
crl-17823	99	9	not	not	PART
crl-17823	99	10	represent	represent	VERB
crl-17823	99	11	personal	personal	ADJ
crl-17823	99	12	information	information	NOUN
crl-17823	99	13	about	about	ADP
crl-17823	99	14	the	the	DET
crl-17823	99	15	providers	provider	NOUN
crl-17823	99	16	.	.	PUNCT
crl-17823	100	1	the	the	DET
crl-17823	100	2	research	research	NOUN
crl-17823	100	3	questions	question	NOUN
crl-17823	100	4	for	for	ADP
crl-17823	100	5	this	this	DET
crl-17823	100	6	study	study	NOUN
crl-17823	100	7	do	do	AUX
crl-17823	100	8	not	not	PART
crl-17823	100	9	address	address	VERB
crl-17823	100	10	individual	individual	ADJ
crl-17823	100	11	performance	performance	NOUN
crl-17823	100	12	but	but	CCONJ
crl-17823	100	13	rather	rather	ADV
crl-17823	100	14	comparisons	comparison	NOUN
crl-17823	100	15	between	between	ADP
crl-17823	100	16	groups	group	NOUN
crl-17823	100	17	of	of	ADP
crl-17823	100	18	providers	provider	NOUN
crl-17823	100	19	(	(	PUNCT
crl-17823	100	20	library	library	NOUN
crl-17823	100	21	faculty	faculty	NOUN
crl-17823	100	22	,	,	PUNCT
crl-17823	100	23	staff	staff	NOUN
crl-17823	100	24	,	,	PUNCT
crl-17823	100	25	and	and	CCONJ
crl-17823	100	26	gas	gas	NOUN
crl-17823	100	27	)	)	PUNCT
crl-17823	100	28	.	.	PUNCT
crl-17823	101	1	because	because	SCONJ
crl-17823	101	2	these	these	DET
crl-17823	101	3	data	datum	NOUN
crl-17823	101	4	are	be	AUX
crl-17823	101	5	used	use	VERB
crl-17823	101	6	in	in	ADP
crl-17823	101	7	the	the	DET
crl-17823	101	8	everyday	everyday	ADJ
crl-17823	101	9	work	work	NOUN
crl-17823	101	10	and	and	CCONJ
crl-17823	101	11	administration	administration	NOUN
crl-17823	101	12	of	of	ADP
crl-17823	101	13	the	the	DET
crl-17823	101	14	library	library	NOUN
crl-17823	101	15	,	,	PUNCT
crl-17823	101	16	the	the	DET
crl-17823	101	17	research	research	NOUN
crl-17823	101	18	confers	confer	VERB
crl-17823	101	19	no	no	PRON
crl-17823	101	20	more	more	ADJ
crl-17823	101	21	risk	risk	NOUN
crl-17823	101	22	to	to	ADP
crl-17823	101	23	the	the	DET
crl-17823	101	24	employees	employee	NOUN
crl-17823	101	25	than	than	SCONJ
crl-17823	101	26	they	they	PRON
crl-17823	101	27	experience	experience	VERB
crl-17823	101	28	in	in	ADP
crl-17823	101	29	the	the	DET
crl-17823	101	30	normal	normal	ADJ
crl-17823	101	31	course	course	NOUN
crl-17823	101	32	of	of	ADP
crl-17823	101	33	their	their	PRON
crl-17823	101	34	work	work	NOUN
crl-17823	101	35	.	.	PUNCT
crl-17823	102	1	for	for	ADP
crl-17823	102	2	patrons	patron	NOUN
crl-17823	102	3	,	,	PUNCT
crl-17823	102	4	there	there	PRON
crl-17823	102	5	is	be	VERB
crl-17823	102	6	a	a	DET
crl-17823	102	7	risk	risk	NOUN
crl-17823	102	8	that	that	SCONJ
crl-17823	102	9	their	their	PRON
crl-17823	102	10	research	research	NOUN
crl-17823	102	11	interests	interest	NOUN
crl-17823	102	12	could	could	AUX
crl-17823	102	13	be	be	AUX
crl-17823	102	14	disclosed	disclose	VERB
crl-17823	102	15	,	,	PUNCT
crl-17823	102	16	but	but	CCONJ
crl-17823	102	17	the	the	DET
crl-17823	102	18	study	study	NOUN
crl-17823	102	19	does	do	AUX
crl-17823	102	20	not	not	PART
crl-17823	102	21	increase	increase	VERB
crl-17823	102	22	the	the	DET
crl-17823	102	23	risk	risk	NOUN
crl-17823	102	24	that	that	PRON
crl-17823	102	25	is	be	AUX
crl-17823	102	26	already	already	ADV
crl-17823	102	27	present	present	ADJ
crl-17823	102	28	in	in	ADP
crl-17823	102	29	the	the	DET
crl-17823	102	30	everyday	everyday	ADJ
crl-17823	102	31	work	work	NOUN
crl-17823	102	32	of	of	ADP
crl-17823	102	33	the	the	DET
crl-17823	102	34	library	library	NOUN
crl-17823	102	35	.	.	PUNCT
crl-17823	103	1	following	follow	VERB
crl-17823	103	2	an	an	DET
crl-17823	103	3	expedited	expedited	ADJ
crl-17823	103	4	review	review	NOUN
crl-17823	103	5	,	,	PUNCT
crl-17823	103	6	the	the	DET
crl-17823	103	7	irb	irb	NOUN
crl-17823	103	8	approved	approve	VERB
crl-17823	103	9	research	research	NOUN
crl-17823	103	10	protocol	protocol	NOUN
crl-17823	103	11	#	#	SYM
crl-17823	103	12	2018	2018	NUM
crl-17823	103	13	-	-	SYM
crl-17823	103	14	0548	0548	NUM
crl-17823	103	15	as	as	ADP
crl-17823	103	16	minimal	minimal	ADJ
crl-17823	103	17	risk	risk	NOUN
crl-17823	103	18	.	.	PUNCT
crl-17823	104	1	the	the	DET
crl-17823	104	2	author	author	NOUN
crl-17823	104	3	and	and	CCONJ
crl-17823	104	4	an	an	DET
crl-17823	104	5	assistant	assistant	NOUN
crl-17823	104	6	reviewed	review	VERB
crl-17823	104	7	11,240	11,240	NUM
crl-17823	104	8	transcripts	transcript	NOUN
crl-17823	104	9	to	to	PART
crl-17823	104	10	identify	identify	VERB
crl-17823	104	11	the	the	DET
crl-17823	104	12	1,956	1,956	NUM
crl-17823	104	13	interactions	interaction	NOUN
crl-17823	104	14	in	in	ADP
crl-17823	104	15	which	which	PRON
crl-17823	104	16	a	a	DET
crl-17823	104	17	patron	patron	NOUN
crl-17823	104	18	requested	request	VERB
crl-17823	104	19	assistance	assistance	NOUN
crl-17823	104	20	identifying	identify	VERB
crl-17823	104	21	library	library	NOUN
crl-17823	104	22	resources	resource	NOUN
crl-17823	104	23	for	for	ADP
crl-17823	104	24	a	a	DET
crl-17823	104	25	given	give	VERB
crl-17823	104	26	discipline	discipline	NOUN
crl-17823	104	27	,	,	PUNCT
crl-17823	104	28	topic	topic	NOUN
crl-17823	104	29	,	,	PUNCT
crl-17823	104	30	or	or	CCONJ
crl-17823	104	31	assignment	assignment	NOUN
crl-17823	104	32	,	,	PUNCT
crl-17823	104	33	referred	refer	VERB
crl-17823	104	34	to	to	ADP
crl-17823	104	35	as	as	ADP
crl-17823	104	36	subject	subject	ADJ
crl-17823	104	37	research	research	NOUN
crl-17823	104	38	questions	question	NOUN
crl-17823	104	39	for	for	ADP
crl-17823	104	40	the	the	DET
crl-17823	104	41	rest	rest	NOUN
crl-17823	104	42	of	of	ADP
crl-17823	104	43	this	this	DET
crl-17823	104	44	paper	paper	NOUN
crl-17823	104	45	.	.	PUNCT
crl-17823	105	1	the	the	DET
crl-17823	105	2	assistant	assistant	NOUN
crl-17823	105	3	was	be	AUX
crl-17823	105	4	trained	train	VERB
crl-17823	105	5	by	by	ADP
crl-17823	105	6	first	first	ADV
crl-17823	105	7	walking	walk	VERB
crl-17823	105	8	through	through	ADP
crl-17823	105	9	interactions	interaction	NOUN
crl-17823	105	10	with	with	ADP
crl-17823	105	11	the	the	DET
crl-17823	105	12	author	author	NOUN
crl-17823	105	13	and	and	CCONJ
crl-17823	105	14	then	then	ADV
crl-17823	105	15	independently	independently	ADV
crl-17823	105	16	coding	code	VERB
crl-17823	105	17	a	a	DET
crl-17823	105	18	sample	sample	NOUN
crl-17823	105	19	for	for	ADP
crl-17823	105	20	the	the	DET
crl-17823	105	21	author	author	NOUN
crl-17823	105	22	to	to	PART
crl-17823	105	23	review	review	VERB
crl-17823	105	24	.	.	PUNCT
crl-17823	106	1	regular	regular	ADJ
crl-17823	106	2	meetings	meeting	NOUN
crl-17823	106	3	covered	cover	VERB
crl-17823	106	4	coding	coding	NOUN
crl-17823	106	5	of	of	ADP
crl-17823	106	6	ambiguous	ambiguous	ADJ
crl-17823	106	7	cases	case	NOUN
crl-17823	106	8	.	.	PUNCT
crl-17823	107	1	the	the	DET
crl-17823	107	2	next	next	ADJ
crl-17823	107	3	step	step	NOUN
crl-17823	107	4	was	be	AUX
crl-17823	107	5	to	to	PART
crl-17823	107	6	categorize	categorize	VERB
crl-17823	107	7	the	the	DET
crl-17823	107	8	1,956	1,956	NUM
crl-17823	107	9	subject	subject	ADJ
crl-17823	107	10	research	research	NOUN
crl-17823	107	11	questions	question	NOUN
crl-17823	107	12	by	by	ADP
crl-17823	107	13	domains	domain	NOUN
crl-17823	107	14	that	that	PRON
crl-17823	107	15	reflect	reflect	VERB
crl-17823	107	16	the	the	DET
crl-17823	107	17	organization	organization	NOUN
crl-17823	107	18	of	of	ADP
crl-17823	107	19	subject	subject	ADJ
crl-17823	107	20	librarian	librarian	ADJ
crl-17823	107	21	assignments	assignment	NOUN
crl-17823	107	22	to	to	ADP
crl-17823	107	23	uic	uic	PROPN
crl-17823	107	24	colleges	college	NOUN
crl-17823	107	25	:	:	PUNCT
crl-17823	107	26	business	business	NOUN
crl-17823	107	27	,	,	PUNCT
crl-17823	107	28	engineering	engineering	NOUN
crl-17823	107	29	/	/	SYM
crl-17823	107	30	technology	technology	NOUN
crl-17823	107	31	,	,	PUNCT
crl-17823	107	32	health	health	NOUN
crl-17823	107	33	sciences	science	NOUN
crl-17823	107	34	,	,	PUNCT
crl-17823	107	35	humanities	humanity	NOUN
crl-17823	107	36	,	,	PUNCT
crl-17823	107	37	math	math	NOUN
crl-17823	107	38	/	/	SYM
crl-17823	107	39	science	science	NOUN
crl-17823	107	40	,	,	PUNCT
crl-17823	107	41	social	social	ADJ
crl-17823	107	42	sciences	science	NOUN
crl-17823	107	43	,	,	PUNCT
crl-17823	107	44	other	other	ADJ
crl-17823	107	45	.	.	PUNCT
crl-17823	108	1	next	next	ADV
crl-17823	108	2	,	,	PUNCT
crl-17823	108	3	the	the	DET
crl-17823	108	4	author	author	NOUN
crl-17823	108	5	and	and	CCONJ
crl-17823	108	6	an	an	DET
crl-17823	108	7	assistant	assistant	NOUN
crl-17823	108	8	coded	code	VERB
crl-17823	108	9	the	the	DET
crl-17823	108	10	1,956	1,956	NUM
crl-17823	108	11	subject	subject	ADJ
crl-17823	108	12	research	research	NOUN
crl-17823	108	13	questions	question	NOUN
crl-17823	108	14	for	for	ADP
crl-17823	108	15	whether	whether	SCONJ
crl-17823	108	16	a	a	DET
crl-17823	108	17	referral	referral	NOUN
crl-17823	108	18	occurred	occur	VERB
crl-17823	108	19	:	:	PUNCT
crl-17823	108	20	subject	subject	NOUN
crl-17823	108	21	referral	referral	NOUN
crl-17823	108	22	(	(	PUNCT
crl-17823	108	23	n	n	CCONJ
crl-17823	108	24	=	=	PROPN
crl-17823	108	25	467	467	NUM
crl-17823	108	26	):	):	PUNCT
crl-17823	108	27	the	the	DET
crl-17823	108	28	provider	provider	NOUN
crl-17823	108	29	suggested	suggest	VERB
crl-17823	108	30	that	that	SCONJ
crl-17823	108	31	the	the	DET
crl-17823	108	32	patron	patron	NOUN
crl-17823	108	33	work	work	VERB
crl-17823	108	34	with	with	ADP
crl-17823	108	35	a	a	DET
crl-17823	108	36	librarian	librarian	NOUN
crl-17823	108	37	with	with	ADP
crl-17823	108	38	responsibility	responsibility	NOUN
crl-17823	108	39	for	for	ADP
crl-17823	108	40	the	the	DET
crl-17823	108	41	discipline	discipline	NOUN
crl-17823	108	42	using	use	VERB
crl-17823	108	43	one	one	NUM
crl-17823	108	44	of	of	ADP
crl-17823	108	45	these	these	DET
crl-17823	108	46	approaches	approach	NOUN
crl-17823	108	47	:	:	PUNCT
crl-17823	108	48	gave	give	VERB
crl-17823	108	49	the	the	DET
crl-17823	108	50	patron	patron	NOUN
crl-17823	108	51	a	a	DET
crl-17823	108	52	specific	specific	ADJ
crl-17823	108	53	librarian	librarian	ADJ
crl-17823	108	54	’s	’s	PART
crl-17823	108	55	contact	contact	NOUN
crl-17823	108	56	information	information	NOUN
crl-17823	108	57	requested	request	VERB
crl-17823	108	58	the	the	DET
crl-17823	108	59	patron	patron	NOUN
crl-17823	108	60	’s	’s	PART
crl-17823	108	61	information	information	NOUN
crl-17823	108	62	to	to	PART
crl-17823	108	63	pass	pass	VERB
crl-17823	108	64	to	to	ADP
crl-17823	108	65	a	a	DET
crl-17823	108	66	specific	specific	ADJ
crl-17823	108	67	librarian	librarian	NOUN
crl-17823	108	68	for	for	ADP
crl-17823	108	69	follow	follow	VERB
crl-17823	108	70	-	-	PUNCT
crl-17823	108	71	up	up	NOUN
crl-17823	108	72	transferred	transfer	VERB
crl-17823	108	73	the	the	DET
crl-17823	108	74	chat	chat	NOUN
crl-17823	108	75	to	to	ADP
crl-17823	108	76	someone	someone	PRON
crl-17823	108	77	,	,	PUNCT
crl-17823	108	78	noting	note	VERB
crl-17823	108	79	their	their	PRON
crl-17823	108	80	responsibility	responsibility	NOUN
crl-17823	108	81	for	for	ADP
crl-17823	108	82	the	the	DET
crl-17823	108	83	discipline	discipline	NOUN
crl-17823	108	84	general	general	ADJ
crl-17823	108	85	referral	referral	NOUN
crl-17823	108	86	(	(	PUNCT
crl-17823	108	87	n	n	CCONJ
crl-17823	108	88	=	=	X
crl-17823	108	89	127	127	NUM
crl-17823	108	90	):	):	PUNCT
crl-17823	108	91	the	the	DET
crl-17823	108	92	provider	provider	NOUN
crl-17823	108	93	suggested	suggest	VERB
crl-17823	108	94	that	that	SCONJ
crl-17823	108	95	the	the	DET
crl-17823	108	96	patron	patron	NOUN
crl-17823	108	97	come	come	VERB
crl-17823	108	98	to	to	ADP
crl-17823	108	99	the	the	DET
crl-17823	108	100	library	library	NOUN
crl-17823	108	101	in	in	ADP
crl-17823	108	102	person	person	NOUN
crl-17823	108	103	,	,	PUNCT
crl-17823	108	104	put	put	VERB
crl-17823	108	105	in	in	ADP
crl-17823	108	106	a	a	DET
crl-17823	108	107	ticket	ticket	NOUN
crl-17823	108	108	for	for	ADP
crl-17823	108	109	email	email	NOUN
crl-17823	108	110	follow	follow	NOUN
crl-17823	108	111	-	-	PUNCT
crl-17823	108	112	up	up	NOUN
crl-17823	108	113	,	,	PUNCT
crl-17823	108	114	or	or	CCONJ
crl-17823	108	115	make	make	VERB
crl-17823	108	116	an	an	DET
crl-17823	108	117	appointment	appointment	NOUN
crl-17823	108	118	to	to	PART
crl-17823	108	119	work	work	VERB
crl-17823	108	120	with	with	ADP
crl-17823	108	121	a	a	DET
crl-17823	108	122	librarian	librarian	NOUN
crl-17823	108	123	,	,	PUNCT
crl-17823	108	124	without	without	ADP
crl-17823	108	125	noting	note	VERB
crl-17823	108	126	subject	subject	ADJ
crl-17823	108	127	specialization	specialization	NOUN
crl-17823	108	128	.	.	PUNCT
crl-17823	109	1	no	no	DET
crl-17823	109	2	referral	referral	NOUN
crl-17823	109	3	(	(	PUNCT
crl-17823	109	4	n	n	CCONJ
crl-17823	109	5	=	=	X
crl-17823	109	6	1,160	1,160	NUM
crl-17823	109	7	):	):	PUNCT
crl-17823	109	8	the	the	DET
crl-17823	109	9	provider	provider	NOUN
crl-17823	109	10	did	do	AUX
crl-17823	109	11	not	not	PART
crl-17823	109	12	mention	mention	VERB
crl-17823	109	13	other	other	ADJ
crl-17823	109	14	modes	mode	NOUN
crl-17823	109	15	of	of	ADP
crl-17823	109	16	seeking	seek	VERB
crl-17823	109	17	assistance	assistance	NOUN
crl-17823	109	18	,	,	PUNCT
crl-17823	109	19	although	although	SCONJ
crl-17823	109	20	she	she	PRON
crl-17823	109	21	or	or	CCONJ
crl-17823	109	22	he	he	PRON
crl-17823	109	23	might	might	AUX
crl-17823	109	24	have	have	AUX
crl-17823	109	25	signaled	signal	VERB
crl-17823	109	26	further	further	ADJ
crl-17823	109	27	availability	availability	NOUN
crl-17823	109	28	(	(	PUNCT
crl-17823	109	29	for	for	ADP
crl-17823	109	30	example	example	NOUN
crl-17823	109	31	:	:	PUNCT
crl-17823	109	32	“	"	PUNCT
crl-17823	109	33	chat	chat	VERB
crl-17823	109	34	me	i	PRON
crl-17823	109	35	back	back	ADV
crl-17823	109	36	if	if	SCONJ
crl-17823	109	37	you	you	PRON
crl-17823	109	38	need	need	VERB
crl-17823	109	39	anything	anything	PRON
crl-17823	109	40	else	else	ADV
crl-17823	109	41	”	"	PUNCT
crl-17823	109	42	)	)	PUNCT
crl-17823	109	43	.	.	PUNCT
crl-17823	110	1	dropped	drop	VERB
crl-17823	110	2	(	(	PUNCT
crl-17823	110	3	n	n	CCONJ
crl-17823	110	4	=	=	X
crl-17823	110	5	202	202	NUM
crl-17823	110	6	):	):	PUNCT
crl-17823	110	7	the	the	DET
crl-17823	110	8	chat	chat	NOUN
crl-17823	110	9	ended	end	VERB
crl-17823	110	10	before	before	SCONJ
crl-17823	110	11	a	a	DET
crl-17823	110	12	substantive	substantive	ADJ
crl-17823	110	13	response	response	NOUN
crl-17823	110	14	could	could	AUX
crl-17823	110	15	be	be	AUX
crl-17823	110	16	provided	provide	VERB
crl-17823	110	17	.	.	PUNCT
crl-17823	111	1	there	there	PRON
crl-17823	111	2	is	be	VERB
crl-17823	111	3	no	no	DET
crl-17823	111	4	evidence	evidence	NOUN
crl-17823	111	5	in	in	ADP
crl-17823	111	6	these	these	DET
crl-17823	111	7	cases	case	NOUN
crl-17823	111	8	to	to	PART
crl-17823	111	9	show	show	VERB
crl-17823	111	10	which	which	DET
crl-17823	111	11	party	party	NOUN
crl-17823	111	12	ended	end	VERB
crl-17823	111	13	the	the	DET
crl-17823	111	14	session	session	NOUN
crl-17823	111	15	,	,	PUNCT
crl-17823	111	16	or	or	CCONJ
crl-17823	111	17	whether	whether	SCONJ
crl-17823	111	18	it	it	PRON
crl-17823	111	19	was	be	AUX
crl-17823	111	20	intentional	intentional	ADJ
crl-17823	111	21	or	or	CCONJ
crl-17823	111	22	the	the	DET
crl-17823	111	23	result	result	NOUN
crl-17823	111	24	of	of	ADP
crl-17823	111	25	a	a	DET
crl-17823	111	26	glitch	glitch	NOUN
crl-17823	111	27	in	in	ADP
crl-17823	111	28	internet	internet	NOUN
crl-17823	111	29	or	or	CCONJ
crl-17823	111	30	software	software	NOUN
crl-17823	111	31	functionality	functionality	NOUN
crl-17823	111	32	.	.	PUNCT
crl-17823	112	1	note	note	VERB
crl-17823	112	2	that	that	SCONJ
crl-17823	112	3	interactions	interaction	NOUN
crl-17823	112	4	included	include	VERB
crl-17823	112	5	a	a	DET
crl-17823	112	6	subject	subject	ADJ
crl-17823	112	7	referral	referral	NOUN
crl-17823	112	8	only	only	ADV
crl-17823	112	9	if	if	SCONJ
crl-17823	112	10	the	the	DET
crl-17823	112	11	librarian	librarian	PROPN
crl-17823	112	12	’s	’s	NOUN
crl-17823	112	13	subject	subject	NOUN
crl-17823	112	14	knowledge	knowledge	NOUN
crl-17823	112	15	or	or	CCONJ
crl-17823	112	16	responsibility	responsibility	NOUN
crl-17823	112	17	for	for	ADP
crl-17823	112	18	the	the	DET
crl-17823	112	19	discipline	discipline	NOUN
crl-17823	112	20	was	be	AUX
crl-17823	112	21	explicit	explicit	ADJ
crl-17823	112	22	in	in	ADP
crl-17823	112	23	the	the	DET
crl-17823	112	24	chat	chat	NOUN
crl-17823	112	25	.	.	PUNCT
crl-17823	113	1	a	a	DET
crl-17823	113	2	general	general	ADJ
crl-17823	113	3	referral	referral	NOUN
crl-17823	113	4	could	could	AUX
crl-17823	113	5	have	have	AUX
crl-17823	113	6	landed	land	VERB
crl-17823	113	7	with	with	ADP
crl-17823	113	8	a	a	DET
crl-17823	113	9	subject	subject	ADJ
crl-17823	113	10	specialist	specialist	NOUN
crl-17823	113	11	,	,	PUNCT
crl-17823	113	12	but	but	CCONJ
crl-17823	113	13	that	that	PRON
crl-17823	113	14	is	be	AUX
crl-17823	113	15	beyond	beyond	ADP
crl-17823	113	16	the	the	DET
crl-17823	113	17	evidence	evidence	NOUN
crl-17823	113	18	in	in	ADP
crl-17823	113	19	the	the	DET
crl-17823	113	20	data	datum	NOUN
crl-17823	113	21	.	.	PUNCT
crl-17823	114	1	in	in	ADP
crl-17823	114	2	cases	case	NOUN
crl-17823	114	3	where	where	SCONJ
crl-17823	114	4	a	a	DET
crl-17823	114	5	librarian	librarian	NOUN
crl-17823	114	6	offered	offer	VERB
crl-17823	114	7	to	to	PART
crl-17823	114	8	follow	follow	VERB
crl-17823	114	9	up	up	ADP
crl-17823	114	10	with	with	ADP
crl-17823	114	11	the	the	DET
crl-17823	114	12	patron	patron	NOUN
crl-17823	114	13	personally	personally	ADV
crl-17823	114	14	,	,	PUNCT
crl-17823	114	15	it	it	PRON
crl-17823	114	16	was	be	AUX
crl-17823	114	17	considered	consider	VERB
crl-17823	114	18	a	a	DET
crl-17823	114	19	general	general	ADJ
crl-17823	114	20	referral	referral	NOUN
crl-17823	114	21	unless	unless	SCONJ
crl-17823	114	22	the	the	DET
crl-17823	114	23	librarian	librarian	NOUN
crl-17823	114	24	stated	state	VERB
crl-17823	114	25	she	she	PRON
crl-17823	114	26	or	or	CCONJ
crl-17823	114	27	he	he	PRON
crl-17823	114	28	was	be	AUX
crl-17823	114	29	the	the	DET
crl-17823	114	30	liaison	liaison	NOUN
crl-17823	114	31	for	for	ADP
crl-17823	114	32	that	that	DET
crl-17823	114	33	discipline	discipline	NOUN
crl-17823	114	34	.	.	PUNCT
crl-17823	115	1	in	in	ADP
crl-17823	115	2	a	a	DET
crl-17823	115	3	first	first	ADJ
crl-17823	115	4	round	round	NOUN
crl-17823	115	5	of	of	ADP
crl-17823	115	6	open	open	ADJ
crl-17823	115	7	coding	coding	NOUN
crl-17823	115	8	,	,	PUNCT
crl-17823	115	9	the	the	DET
crl-17823	115	10	author	author	NOUN
crl-17823	115	11	and	and	CCONJ
crl-17823	115	12	an	an	DET
crl-17823	115	13	assistant	assistant	NOUN
crl-17823	115	14	examined	examine	VERB
crl-17823	115	15	10	10	NUM
crl-17823	115	16	percent	percent	NOUN
crl-17823	115	17	of	of	ADP
crl-17823	115	18	the	the	DET
crl-17823	115	19	467	467	NUM
crl-17823	115	20	transcripts	transcript	NOUN
crl-17823	115	21	that	that	PRON
crl-17823	115	22	included	include	VERB
crl-17823	115	23	a	a	DET
crl-17823	115	24	subject	subject	ADJ
crl-17823	115	25	referral	referral	NOUN
crl-17823	115	26	to	to	PART
crl-17823	115	27	identify	identify	VERB
crl-17823	115	28	whether	whether	SCONJ
crl-17823	115	29	a	a	DET
crl-17823	115	30	reference	reference	NOUN
crl-17823	115	31	interview	interview	NOUN
crl-17823	115	32	was	be	AUX
crl-17823	115	33	conducted	conduct	VERB
crl-17823	115	34	,	,	PUNCT
crl-17823	115	35	the	the	DET
crl-17823	115	36	extent	extent	NOUN
crl-17823	115	37	of	of	ADP
crl-17823	115	38	the	the	DET
crl-17823	115	39	provider	provider	NOUN
crl-17823	115	40	’s	’s	NOUN
crl-17823	115	41	attempt	attempt	NOUN
crl-17823	115	42	to	to	PART
crl-17823	115	43	assist	assist	VERB
crl-17823	115	44	the	the	DET
crl-17823	115	45	patron	patron	NOUN
crl-17823	115	46	,	,	PUNCT
crl-17823	115	47	how	how	SCONJ
crl-17823	115	48	the	the	DET
crl-17823	115	49	provider	provider	NOUN
crl-17823	115	50	justified	justify	VERB
crl-17823	115	51	the	the	DET
crl-17823	115	52	referral	referral	NOUN
crl-17823	115	53	,	,	PUNCT
crl-17823	115	54	how	how	SCONJ
crl-17823	115	55	the	the	DET
crl-17823	115	56	referral	referral	NOUN
crl-17823	115	57	was	be	AUX
crl-17823	115	58	handled	handle	VERB
crl-17823	115	59	logistically	logistically	ADV
crl-17823	115	60	,	,	PUNCT
crl-17823	115	61	and	and	CCONJ
crl-17823	115	62	how	how	SCONJ
crl-17823	115	63	the	the	DET
crl-17823	115	64	patron	patron	NOUN
crl-17823	115	65	responded	respond	VERB
crl-17823	115	66	(	(	PUNCT
crl-17823	115	67	see	see	VERB
crl-17823	115	68	appendix	appendix	PROPN
crl-17823	115	69	)	)	PUNCT
crl-17823	115	70	.	.	PUNCT
crl-17823	116	1	this	this	PRON
crl-17823	116	2	was	be	AUX
crl-17823	116	3	an	an	DET
crl-17823	116	4	exploratory	exploratory	ADJ
crl-17823	116	5	,	,	PUNCT
crl-17823	116	6	interpretive	interpretive	ADJ
crl-17823	116	7	process	process	NOUN
crl-17823	116	8	yet	yet	ADV
crl-17823	116	9	one	one	NUM
crl-17823	116	10	that	that	PRON
crl-17823	116	11	was	be	AUX
crl-17823	116	12	transparent	transparent	ADJ
crl-17823	116	13	,	,	PUNCT
crl-17823	116	14	systematic	systematic	ADJ
crl-17823	116	15	,	,	PUNCT
crl-17823	116	16	and	and	CCONJ
crl-17823	116	17	low	low	ADJ
crl-17823	116	18	inference	inference	NOUN
crl-17823	116	19	.	.	PUNCT
crl-17823	117	1	that	that	PRON
crl-17823	117	2	is	be	AUX
crl-17823	117	3	,	,	PUNCT
crl-17823	117	4	coding	coding	NOUN
crl-17823	117	5	described	describe	VERB
crl-17823	117	6	what	what	PRON
crl-17823	117	7	happened	happen	VERB
crl-17823	117	8	in	in	ADP
crl-17823	117	9	the	the	DET
crl-17823	117	10	chat	chat	NOUN
crl-17823	117	11	as	as	ADP
crl-17823	117	12	made	make	VERB
crl-17823	117	13	evident	evident	ADJ
crl-17823	117	14	by	by	ADP
crl-17823	117	15	what	what	PRON
crl-17823	117	16	the	the	DET
crl-17823	117	17	other	other	ADJ
crl-17823	117	18	participant	participant	NOUN
crl-17823	117	19	did	do	AUX
crl-17823	117	20	next	next	ADV
crl-17823	117	21	,	,	PUNCT
crl-17823	117	22	and	and	CCONJ
crl-17823	117	23	not	not	PART
crl-17823	117	24	by	by	ADP
crl-17823	117	25	inferring	infer	VERB
crl-17823	117	26	the	the	DET
crl-17823	117	27	intention	intention	NOUN
crl-17823	117	28	or	or	CCONJ
crl-17823	117	29	motivation	motivation	NOUN
crl-17823	117	30	of	of	ADP
crl-17823	117	31	either	either	DET
crl-17823	117	32	participant	participant	NOUN
crl-17823	117	33	.	.	PUNCT
crl-17823	118	1	the	the	DET
crl-17823	118	2	next	next	ADJ
crl-17823	118	3	step	step	NOUN
crl-17823	118	4	was	be	AUX
crl-17823	118	5	to	to	PART
crl-17823	118	6	code	code	VERB
crl-17823	118	7	20	20	NUM
crl-17823	118	8	percent	percent	NOUN
crl-17823	118	9	of	of	ADP
crl-17823	118	10	the	the	DET
crl-17823	118	11	transcripts	transcript	NOUN
crl-17823	118	12	to	to	PART
crl-17823	118	13	confirm	confirm	VERB
crl-17823	118	14	whether	whether	SCONJ
crl-17823	118	15	the	the	DET
crl-17823	118	16	action	action	NOUN
crl-17823	118	17	codes	code	NOUN
crl-17823	118	18	were	be	AUX
crl-17823	118	19	inclusive	inclusive	ADJ
crl-17823	118	20	of	of	ADP
crl-17823	118	21	the	the	DET
crl-17823	118	22	full	full	ADJ
crl-17823	118	23	range	range	NOUN
crl-17823	118	24	of	of	ADP
crl-17823	118	25	variation	variation	NOUN
crl-17823	118	26	in	in	ADP
crl-17823	118	27	the	the	DET
crl-17823	118	28	transcripts	transcript	NOUN
crl-17823	118	29	.	.	PUNCT
crl-17823	119	1	then	then	ADV
crl-17823	119	2	coders	coder	NOUN
crl-17823	119	3	reached	reach	VERB
crl-17823	119	4	agreement	agreement	NOUN
crl-17823	119	5	and	and	CCONJ
crl-17823	119	6	completed	complete	VERB
crl-17823	119	7	coding	coding	NOUN
crl-17823	119	8	of	of	ADP
crl-17823	119	9	two	two	NUM
crl-17823	119	10	semesters	semester	NOUN
crl-17823	119	11	’	’	PART
crl-17823	119	12	transcripts	transcript	NOUN
crl-17823	119	13	,	,	PUNCT
crl-17823	119	14	so	so	SCONJ
crl-17823	119	15	that	that	SCONJ
crl-17823	119	16	all	all	DET
crl-17823	119	17	1,956	1,956	NUM
crl-17823	119	18	subject	subject	ADJ
crl-17823	119	19	research	research	NOUN
crl-17823	119	20	transcripts	transcript	NOUN
crl-17823	119	21	were	be	AUX
crl-17823	119	22	coded	code	VERB
crl-17823	119	23	.	.	PUNCT
crl-17823	120	1	findings	finding	NOUN
crl-17823	120	2	of	of	ADP
crl-17823	120	3	the	the	DET
crl-17823	120	4	1,956	1,956	NUM
crl-17823	120	5	subject	subject	NOUN
crl-17823	120	6	research	research	NOUN
crl-17823	120	7	chat	chat	PROPN
crl-17823	120	8	inquiries	inquiry	NOUN
crl-17823	120	9	received	receive	VERB
crl-17823	120	10	in	in	ADP
crl-17823	120	11	ay16	ay16	PROPN
crl-17823	120	12	and	and	CCONJ
crl-17823	120	13	ay17	ay17	PROPN
crl-17823	120	14	,	,	PUNCT
crl-17823	120	15	59	59	NUM
crl-17823	120	16	percent	percent	NOUN
crl-17823	120	17	were	be	AUX
crl-17823	120	18	not	not	PART
crl-17823	120	19	referred	refer	VERB
crl-17823	120	20	,	,	PUNCT
crl-17823	120	21	24	24	NUM
crl-17823	120	22	percent	percent	NOUN
crl-17823	120	23	were	be	AUX
crl-17823	120	24	referred	refer	VERB
crl-17823	120	25	to	to	ADP
crl-17823	120	26	a	a	DET
crl-17823	120	27	subject	subject	ADJ
crl-17823	120	28	specialist	specialist	NOUN
crl-17823	120	29	,	,	PUNCT
crl-17823	120	30	6	6	NUM
crl-17823	120	31	percent	percent	NOUN
crl-17823	120	32	were	be	AUX
crl-17823	120	33	referred	refer	VERB
crl-17823	120	34	to	to	ADP
crl-17823	120	35	another	another	DET
crl-17823	120	36	mode	mode	NOUN
crl-17823	120	37	of	of	ADP
crl-17823	120	38	contact	contact	NOUN
crl-17823	120	39	(	(	PUNCT
crl-17823	120	40	phone	phone	NOUN
crl-17823	120	41	,	,	PUNCT
crl-17823	120	42	email	email	NOUN
crl-17823	120	43	,	,	PUNCT
crl-17823	120	44	in	in	ADP
crl-17823	120	45	person	person	NOUN
crl-17823	120	46	,	,	PUNCT
crl-17823	120	47	by	by	ADP
crl-17823	120	48	appointment	appointment	NOUN
crl-17823	120	49	)	)	PUNCT
crl-17823	120	50	,	,	PUNCT
crl-17823	120	51	and	and	CCONJ
crl-17823	120	52	10	10	NUM
crl-17823	120	53	percent	percent	NOUN
crl-17823	120	54	were	be	AUX
crl-17823	120	55	dropped	drop	VERB
crl-17823	120	56	before	before	SCONJ
crl-17823	120	57	a	a	DET
crl-17823	120	58	substantive	substantive	ADJ
crl-17823	120	59	response	response	NOUN
crl-17823	120	60	could	could	AUX
crl-17823	120	61	be	be	AUX
crl-17823	120	62	provided	provide	VERB
crl-17823	120	63	(	(	PUNCT
crl-17823	120	64	with	with	ADP
crl-17823	120	65	no	no	DET
crl-17823	120	66	way	way	NOUN
crl-17823	120	67	of	of	ADP
crl-17823	120	68	knowing	know	VERB
crl-17823	120	69	whether	whether	SCONJ
crl-17823	120	70	this	this	PRON
crl-17823	120	71	was	be	AUX
crl-17823	120	72	intentional	intentional	ADJ
crl-17823	120	73	or	or	CCONJ
crl-17823	120	74	a	a	DET
crl-17823	120	75	technology	technology	NOUN
crl-17823	120	76	glitch	glitch	NOUN
crl-17823	120	77	)	)	PUNCT
crl-17823	120	78	.	.	PUNCT
crl-17823	121	1	two	two	NUM
crl-17823	121	2	-	-	PUNCT
crl-17823	121	3	thirds	third	NOUN
crl-17823	121	4	of	of	ADP
crl-17823	121	5	the	the	DET
crl-17823	121	6	subject	subject	ADJ
crl-17823	121	7	research	research	NOUN
crl-17823	121	8	questions	question	NOUN
crl-17823	121	9	were	be	AUX
crl-17823	121	10	asked	ask	VERB
crl-17823	121	11	monday	monday	PROPN
crl-17823	121	12	–	–	PUNCT
crl-17823	121	13	thursday	thursday	PROPN
crl-17823	121	14	9:00	9:00	NUM
crl-17823	121	15	a.m.–7:00	a.m.–7:00	NOUN
crl-17823	121	16	p.m.	p.m.	NOUN
crl-17823	121	17	and	and	CCONJ
crl-17823	121	18	friday	friday	PROPN
crl-17823	121	19	9:00	9:00	NUM
crl-17823	121	20	a.m.–5:00	a.m.–5:00	NOUN
crl-17823	121	21	p.m.	p.m.	NOUN
crl-17823	121	22	,	,	PUNCT
crl-17823	121	23	and	and	CCONJ
crl-17823	121	24	one	one	NUM
crl-17823	121	25	-	-	PUNCT
crl-17823	121	26	third	third	NOUN
crl-17823	121	27	were	be	AUX
crl-17823	121	28	asked	ask	VERB
crl-17823	121	29	when	when	SCONJ
crl-17823	121	30	no	no	DET
crl-17823	121	31	librarian	librarian	NOUN
crl-17823	121	32	was	be	AUX
crl-17823	121	33	scheduled	schedule	VERB
crl-17823	121	34	(	(	PUNCT
crl-17823	121	35	after	after	ADP
crl-17823	121	36	hours	hour	NOUN
crl-17823	121	37	and	and	CCONJ
crl-17823	121	38	on	on	ADP
crl-17823	121	39	weekends	weekend	NOUN
crl-17823	121	40	)	)	PUNCT
crl-17823	121	41	.	.	PUNCT
crl-17823	122	1	gas	gas	NOUN
crl-17823	122	2	working	working	NOUN
crl-17823	122	3	alone	alone	ADV
crl-17823	122	4	referred	refer	VERB
crl-17823	122	5	questions	question	NOUN
crl-17823	122	6	to	to	AUX
crl-17823	122	7	subject	subject	VERB
crl-17823	122	8	specialists	specialist	NOUN
crl-17823	122	9	no	no	ADV
crl-17823	122	10	more	more	ADV
crl-17823	122	11	frequently	frequently	ADV
crl-17823	122	12	than	than	ADP
crl-17823	122	13	when	when	SCONJ
crl-17823	122	14	professional	professional	ADJ
crl-17823	122	15	librarians	librarians	PROPN
crl-17823	122	16	were	be	AUX
crl-17823	122	17	scheduled	schedule	VERB
crl-17823	122	18	to	to	PART
crl-17823	122	19	support	support	VERB
crl-17823	122	20	them	they	PRON
crl-17823	122	21	in	in	ADP
crl-17823	122	22	a	a	DET
crl-17823	122	23	backup	backup	ADJ
crl-17823	122	24	capacity	capacity	NOUN
crl-17823	122	25	.	.	PUNCT
crl-17823	123	1	that	that	PRON
crl-17823	123	2	is	is	ADV
crl-17823	123	3	,	,	PUNCT
crl-17823	123	4	the	the	DET
crl-17823	123	5	presence	presence	NOUN
crl-17823	123	6	or	or	CCONJ
crl-17823	123	7	absence	absence	NOUN
crl-17823	123	8	of	of	ADP
crl-17823	123	9	a	a	DET
crl-17823	123	10	professional	professional	ADJ
crl-17823	123	11	librarian	librarian	NOUN
crl-17823	123	12	did	do	AUX
crl-17823	123	13	not	not	PART
crl-17823	123	14	change	change	VERB
crl-17823	123	15	the	the	DET
crl-17823	123	16	rate	rate	NOUN
crl-17823	123	17	of	of	ADP
crl-17823	123	18	subject	subject	ADJ
crl-17823	123	19	referrals	referral	NOUN
crl-17823	123	20	from	from	ADP
crl-17823	123	21	gas	gas	NOUN
crl-17823	123	22	.	.	PUNCT
crl-17823	124	1	the	the	DET
crl-17823	124	2	distribution	distribution	NOUN
crl-17823	124	3	of	of	ADP
crl-17823	124	4	subject	subject	ADJ
crl-17823	124	5	referrals	referral	NOUN
crl-17823	124	6	was	be	AUX
crl-17823	124	7	roughly	roughly	ADV
crl-17823	124	8	the	the	DET
crl-17823	124	9	same	same	ADJ
crl-17823	124	10	for	for	ADP
crl-17823	124	11	the	the	DET
crl-17823	124	12	four	four	NUM
crl-17823	124	13	semesters	semester	NOUN
crl-17823	124	14	studied	study	VERB
crl-17823	124	15	across	across	ADP
crl-17823	124	16	the	the	DET
crl-17823	124	17	variables	variable	NOUN
crl-17823	124	18	of	of	ADP
crl-17823	124	19	chat	chat	NOUN
crl-17823	124	20	provider	provider	NOUN
crl-17823	124	21	status	status	NOUN
crl-17823	124	22	,	,	PUNCT
crl-17823	124	23	subject	subject	ADJ
crl-17823	124	24	domain	domain	NOUN
crl-17823	124	25	,	,	PUNCT
crl-17823	124	26	and	and	CCONJ
crl-17823	124	27	means	mean	NOUN
crl-17823	124	28	of	of	ADP
crl-17823	124	29	referral	referral	NOUN
crl-17823	124	30	.	.	PUNCT
crl-17823	125	1	librarians	librarian	NOUN
crl-17823	125	2	referred	refer	VERB
crl-17823	125	3	28	28	NUM
crl-17823	125	4	percent	percent	NOUN
crl-17823	125	5	of	of	ADP
crl-17823	125	6	the	the	DET
crl-17823	125	7	subject	subject	ADJ
crl-17823	125	8	research	research	NOUN
crl-17823	125	9	questions	question	NOUN
crl-17823	125	10	they	they	PRON
crl-17823	125	11	claimed	claim	VERB
crl-17823	125	12	to	to	ADP
crl-17823	125	13	specialists	specialist	NOUN
crl-17823	125	14	,	,	PUNCT
crl-17823	125	15	gas	gas	NOUN
crl-17823	125	16	referred	refer	VERB
crl-17823	125	17	21	21	NUM
crl-17823	125	18	percent	percent	NOUN
crl-17823	125	19	,	,	PUNCT
crl-17823	125	20	and	and	CCONJ
crl-17823	125	21	staff	staff	NOUN
crl-17823	125	22	referred	refer	VERB
crl-17823	125	23	17	17	NUM
crl-17823	125	24	percent	percent	NOUN
crl-17823	125	25	.	.	PUNCT
crl-17823	126	1	figure	figure	NOUN
crl-17823	126	2	1	1	NUM
crl-17823	126	3	compares	compare	VERB
crl-17823	126	4	the	the	DET
crl-17823	126	5	percentage	percentage	NOUN
crl-17823	126	6	of	of	ADP
crl-17823	126	7	research	research	NOUN
crl-17823	126	8	inquiries	inquiry	NOUN
crl-17823	126	9	and	and	CCONJ
crl-17823	126	10	referrals	referral	NOUN
crl-17823	126	11	across	across	ADP
crl-17823	126	12	subject	subject	ADJ
crl-17823	126	13	domains	domain	NOUN
crl-17823	126	14	.	.	PUNCT
crl-17823	127	1	social	social	ADJ
crl-17823	127	2	sciences	sciences	PROPN
crl-17823	127	3	comprised	comprise	VERB
crl-17823	127	4	the	the	DET
crl-17823	127	5	largest	large	ADJ
crl-17823	127	6	group	group	NOUN
crl-17823	127	7	of	of	ADP
crl-17823	127	8	questions	question	NOUN
crl-17823	127	9	(	(	PUNCT
crl-17823	127	10	52	52	NUM
crl-17823	127	11	%	%	NOUN
crl-17823	127	12	)	)	PUNCT
crl-17823	127	13	,	,	PUNCT
crl-17823	127	14	but	but	CCONJ
crl-17823	127	15	were	be	AUX
crl-17823	127	16	only	only	ADV
crl-17823	127	17	19	19	NUM
crl-17823	127	18	percent	percent	NOUN
crl-17823	127	19	of	of	ADP
crl-17823	127	20	the	the	DET
crl-17823	127	21	referrals	referral	NOUN
crl-17823	127	22	.	.	PUNCT
crl-17823	128	1	all	all	DET
crl-17823	128	2	subject	subject	ADJ
crl-17823	128	3	domains	domain	NOUN
crl-17823	128	4	other	other	ADJ
crl-17823	128	5	than	than	ADP
crl-17823	128	6	the	the	DET
crl-17823	128	7	social	social	ADJ
crl-17823	128	8	sciences	science	NOUN
crl-17823	128	9	were	be	AUX
crl-17823	128	10	referred	refer	VERB
crl-17823	128	11	at	at	ADP
crl-17823	128	12	a	a	DET
crl-17823	128	13	disproportionate	disproportionate	ADJ
crl-17823	128	14	rate	rate	NOUN
crl-17823	128	15	:	:	PUNCT
crl-17823	128	16	health	health	NOUN
crl-17823	128	17	sciences	science	NOUN
crl-17823	128	18	comprised	comprise	VERB
crl-17823	128	19	24	24	NUM
crl-17823	128	20	percent	percent	NOUN
crl-17823	128	21	of	of	ADP
crl-17823	128	22	the	the	DET
crl-17823	128	23	questions	question	NOUN
crl-17823	128	24	and	and	CCONJ
crl-17823	128	25	37	37	NUM
crl-17823	128	26	percent	percent	NOUN
crl-17823	128	27	of	of	ADP
crl-17823	128	28	referrals	referral	NOUN
crl-17823	128	29	;	;	PUNCT
crl-17823	128	30	business	business	NOUN
crl-17823	128	31	,	,	PUNCT
crl-17823	128	32	7	7	NUM
crl-17823	128	33	percent	percent	NOUN
crl-17823	128	34	of	of	ADP
crl-17823	128	35	questions	question	NOUN
crl-17823	128	36	and	and	CCONJ
crl-17823	128	37	32	32	NUM
crl-17823	128	38	percent	percent	NOUN
crl-17823	128	39	of	of	ADP
crl-17823	128	40	referrals	referral	NOUN
crl-17823	128	41	;	;	PUNCT
crl-17823	128	42	engineering	engineering	NOUN
crl-17823	128	43	/	/	SYM
crl-17823	128	44	technology	technology	NOUN
crl-17823	128	45	,	,	PUNCT
crl-17823	128	46	3	3	NUM
crl-17823	128	47	percent	percent	NOUN
crl-17823	128	48	of	of	ADP
crl-17823	128	49	questions	question	NOUN
crl-17823	128	50	and	and	CCONJ
crl-17823	128	51	27	27	NUM
crl-17823	128	52	percent	percent	NOUN
crl-17823	128	53	of	of	ADP
crl-17823	128	54	referrals	referral	NOUN
crl-17823	128	55	.	.	PUNCT
crl-17823	129	1	figure	figure	VERB
crl-17823	129	2	1	1	NUM
crl-17823	129	3	chat	chat	VERB
crl-17823	129	4	reference	reference	NOUN
crl-17823	129	5	research	research	NOUN
crl-17823	129	6	inquiries	inquiry	NOUN
crl-17823	129	7	(	(	PUNCT
crl-17823	129	8	n=1,957	n=1,957	NOUN
crl-17823	129	9	)	)	PUNCT
crl-17823	129	10	and	and	CCONJ
crl-17823	129	11	referrals	referral	NOUN
crl-17823	129	12	(	(	PUNCT
crl-17823	129	13	n=467	n=467	X
crl-17823	129	14	)	)	PUNCT
crl-17823	129	15	by	by	ADP
crl-17823	129	16	subject	subject	ADJ
crl-17823	129	17	domain	domain	NOUN
crl-17823	129	18	(	(	PUNCT
crl-17823	129	19	uic	uic	PROPN
crl-17823	129	20	library	library	NOUN
crl-17823	129	21	academic	academic	ADJ
crl-17823	129	22	years	year	NOUN
crl-17823	129	23	2015–16	2015–16	PROPN
crl-17823	129	24	and	and	CCONJ
crl-17823	129	25	2016–17	2016–17	NUM
crl-17823	129	26	)	)	PUNCT
crl-17823	129	27	figure	figure	NOUN
crl-17823	129	28	2	2	NUM
crl-17823	129	29	shows	show	VERB
crl-17823	129	30	that	that	SCONJ
crl-17823	129	31	the	the	DET
crl-17823	129	32	most	most	ADV
crl-17823	129	33	common	common	ADJ
crl-17823	129	34	means	mean	NOUN
crl-17823	129	35	of	of	ADP
crl-17823	129	36	referring	refer	VERB
crl-17823	129	37	a	a	DET
crl-17823	129	38	patron	patron	NOUN
crl-17823	129	39	in	in	ADP
crl-17823	129	40	both	both	CCONJ
crl-17823	129	41	ay16	ay16	PROPN
crl-17823	129	42	and	and	CCONJ
crl-17823	129	43	ay17	ay17	PROPN
crl-17823	129	44	was	be	AUX
crl-17823	129	45	to	to	PART
crl-17823	129	46	offer	offer	VERB
crl-17823	129	47	contact	contact	NOUN
crl-17823	129	48	information	information	NOUN
crl-17823	129	49	for	for	ADP
crl-17823	129	50	the	the	DET
crl-17823	129	51	subject	subject	NOUN
crl-17823	129	52	specialist	specialist	NOUN
crl-17823	129	53	.	.	PUNCT
crl-17823	130	1	in	in	ADP
crl-17823	130	2	50	50	NUM
crl-17823	130	3	percent	percent	NOUN
crl-17823	130	4	of	of	ADP
crl-17823	130	5	chats	chat	NOUN
crl-17823	130	6	in	in	ADP
crl-17823	130	7	ay16	ay16	PROPN
crl-17823	130	8	and	and	CCONJ
crl-17823	130	9	46	46	NUM
crl-17823	130	10	percent	percent	NOUN
crl-17823	130	11	in	in	ADP
crl-17823	130	12	ay17	ay17	PROPN
crl-17823	130	13	,	,	PUNCT
crl-17823	130	14	providers	provider	NOUN
crl-17823	130	15	simply	simply	ADV
crl-17823	130	16	gave	give	VERB
crl-17823	130	17	the	the	DET
crl-17823	130	18	name	name	NOUN
crl-17823	130	19	,	,	PUNCT
crl-17823	130	20	email	email	NOUN
crl-17823	130	21	,	,	PUNCT
crl-17823	130	22	and	and	CCONJ
crl-17823	130	23	sometimes	sometimes	ADV
crl-17823	130	24	phone	phone	NOUN
crl-17823	130	25	number	number	NOUN
crl-17823	130	26	for	for	ADP
crl-17823	130	27	the	the	DET
crl-17823	130	28	specialist	specialist	NOUN
crl-17823	130	29	.	.	PUNCT
crl-17823	131	1	an	an	DET
crl-17823	131	2	additional	additional	ADJ
crl-17823	131	3	29	29	NUM
crl-17823	131	4	percent	percent	NOUN
crl-17823	131	5	of	of	ADP
crl-17823	131	6	subject	subject	ADJ
crl-17823	131	7	research	research	NOUN
crl-17823	131	8	inquiries	inquiry	NOUN
crl-17823	131	9	in	in	ADP
crl-17823	131	10	ay16	ay16	PROPN
crl-17823	131	11	included	include	VERB
crl-17823	131	12	a	a	DET
crl-17823	131	13	link	link	NOUN
crl-17823	131	14	to	to	ADP
crl-17823	131	15	a	a	DET
crl-17823	131	16	research	research	NOUN
crl-17823	131	17	guide	guide	NOUN
crl-17823	131	18	to	to	PART
crl-17823	131	19	provide	provide	VERB
crl-17823	131	20	contact	contact	NOUN
crl-17823	131	21	information	information	NOUN
crl-17823	131	22	—	—	PUNCT
crl-17823	131	23	that	that	DET
crl-17823	131	24	number	number	NOUN
crl-17823	131	25	shrank	shrink	VERB
crl-17823	131	26	to	to	ADP
crl-17823	131	27	7	7	NUM
crl-17823	131	28	percent	percent	NOUN
crl-17823	131	29	in	in	ADP
crl-17823	131	30	ay17	ay17	PROPN
crl-17823	131	31	,	,	PUNCT
crl-17823	131	32	when	when	SCONJ
crl-17823	131	33	27	27	NUM
crl-17823	131	34	percent	percent	NOUN
crl-17823	131	35	of	of	ADP
crl-17823	131	36	referrals	referral	NOUN
crl-17823	131	37	were	be	AUX
crl-17823	131	38	submitted	submit	VERB
crl-17823	131	39	as	as	ADP
crl-17823	131	40	tickets	ticket	NOUN
crl-17823	131	41	.	.	PUNCT
crl-17823	132	1	the	the	DET
crl-17823	132	2	most	most	ADV
crl-17823	132	3	likely	likely	ADJ
crl-17823	132	4	reason	reason	NOUN
crl-17823	132	5	for	for	ADP
crl-17823	132	6	the	the	DET
crl-17823	132	7	increase	increase	NOUN
crl-17823	132	8	in	in	ADP
crl-17823	132	9	tickets	ticket	NOUN
crl-17823	132	10	was	be	AUX
crl-17823	132	11	migration	migration	NOUN
crl-17823	132	12	to	to	ADP
crl-17823	132	13	a	a	DET
crl-17823	132	14	chat	chat	NOUN
crl-17823	132	15	platform	platform	NOUN
crl-17823	132	16	with	with	ADP
crl-17823	132	17	automatic	automatic	ADJ
crl-17823	132	18	ticketing	ticketing	NOUN
crl-17823	132	19	(	(	PUNCT
crl-17823	132	20	that	that	ADV
crl-17823	132	21	is	is	ADV
crl-17823	132	22	,	,	PUNCT
crl-17823	132	23	direct	direct	ADJ
crl-17823	132	24	conversion	conversion	NOUN
crl-17823	132	25	of	of	ADP
crl-17823	132	26	chat	chat	NOUN
crl-17823	132	27	transcripts	transcript	NOUN
crl-17823	132	28	to	to	ADP
crl-17823	132	29	the	the	DET
crl-17823	132	30	email	email	NOUN
crl-17823	132	31	reference	reference	NOUN
crl-17823	132	32	queue	queue	NOUN
crl-17823	132	33	)	)	PUNCT
crl-17823	132	34	.	.	PUNCT
crl-17823	133	1	librarians	librarian	NOUN
crl-17823	133	2	were	be	AUX
crl-17823	133	3	far	far	ADV
crl-17823	133	4	more	more	ADV
crl-17823	133	5	likely	likely	ADJ
crl-17823	133	6	to	to	PART
crl-17823	133	7	submit	submit	VERB
crl-17823	133	8	a	a	DET
crl-17823	133	9	ticket	ticket	NOUN
crl-17823	133	10	than	than	ADP
crl-17823	133	11	student	student	NOUN
crl-17823	133	12	employees	employee	NOUN
crl-17823	133	13	or	or	CCONJ
crl-17823	133	14	staff	staff	NOUN
crl-17823	133	15	,	,	PUNCT
crl-17823	133	16	increasing	increase	VERB
crl-17823	133	17	from	from	ADP
crl-17823	133	18	18	18	NUM
crl-17823	133	19	tickets	ticket	NOUN
crl-17823	133	20	in	in	ADP
crl-17823	133	21	ay16	ay16	PROPN
crl-17823	133	22	to	to	ADP
crl-17823	133	23	49	49	NUM
crl-17823	133	24	tickets	ticket	NOUN
crl-17823	133	25	in	in	ADP
crl-17823	133	26	ay17	ay17	PROPN
crl-17823	133	27	;	;	PUNCT
crl-17823	133	28	gas	gas	NOUN
crl-17823	133	29	increased	increase	VERB
crl-17823	133	30	from	from	ADP
crl-17823	133	31	1	1	NUM
crl-17823	133	32	to	to	PART
crl-17823	133	33	9	9	NUM
crl-17823	133	34	tickets	ticket	NOUN
crl-17823	133	35	;	;	PUNCT
crl-17823	133	36	and	and	CCONJ
crl-17823	133	37	staff	staff	NOUN
crl-17823	133	38	increased	increase	VERB
crl-17823	133	39	from	from	ADP
crl-17823	133	40	0	0	NUM
crl-17823	133	41	to	to	ADP
crl-17823	133	42	4	4	NUM
crl-17823	133	43	tickets	ticket	NOUN
crl-17823	133	44	.	.	PUNCT
crl-17823	134	1	figure	figure	VERB
crl-17823	134	2	2	2	NUM
crl-17823	134	3	chat	chat	NOUN
crl-17823	134	4	reference	reference	NOUN
crl-17823	134	5	provider	provider	NOUN
crl-17823	134	6	means	mean	NOUN
crl-17823	134	7	of	of	ADP
crl-17823	134	8	subject	subject	ADJ
crl-17823	134	9	referrals	referral	NOUN
crl-17823	134	10	by	by	ADP
crl-17823	134	11	academic	academic	ADJ
crl-17823	134	12	year	year	NOUN
crl-17823	134	13	(	(	PUNCT
crl-17823	134	14	n=467	n=467	PROPN
crl-17823	134	15	)	)	PUNCT
crl-17823	134	16	(	(	PUNCT
crl-17823	134	17	uic	uic	PROPN
crl-17823	134	18	library	library	PROPN
crl-17823	134	19	academic	academic	ADJ
crl-17823	134	20	years	year	NOUN
crl-17823	134	21	2015–16	2015–16	PROPN
crl-17823	134	22	and	and	CCONJ
crl-17823	134	23	2016–17	2016–17	NUM
crl-17823	134	24	)	)	PUNCT
crl-17823	135	1	textual	textual	ADJ
crl-17823	135	2	analysis	analysis	NOUN
crl-17823	135	3	revealed	reveal	VERB
crl-17823	135	4	a	a	DET
crl-17823	135	5	range	range	NOUN
crl-17823	135	6	of	of	ADP
crl-17823	135	7	variables	variable	NOUN
crl-17823	135	8	in	in	ADP
crl-17823	135	9	how	how	SCONJ
crl-17823	135	10	providers	provider	NOUN
crl-17823	135	11	presented	present	VERB
crl-17823	135	12	referrals	referral	NOUN
crl-17823	135	13	.	.	PUNCT
crl-17823	136	1	examples	example	NOUN
crl-17823	136	2	that	that	PRON
crl-17823	136	3	follow	follow	VERB
crl-17823	136	4	preserve	preserve	VERB
crl-17823	136	5	spelling	spelling	NOUN
crl-17823	136	6	and	and	CCONJ
crl-17823	136	7	grammar	grammar	NOUN
crl-17823	136	8	errors	error	NOUN
crl-17823	136	9	;	;	PUNCT
crl-17823	136	10	identifying	identify	VERB
crl-17823	136	11	details	detail	NOUN
crl-17823	136	12	are	be	AUX
crl-17823	136	13	omitted	omit	VERB
crl-17823	136	14	.	.	PUNCT
crl-17823	137	1	variants	variant	NOUN
crl-17823	137	2	included	include	VERB
crl-17823	137	3	:	:	PUNCT
crl-17823	137	4	offering	offer	VERB
crl-17823	137	5	the	the	DET
crl-17823	137	6	referral	referral	NOUN
crl-17823	137	7	as	as	ADP
crl-17823	137	8	an	an	DET
crl-17823	137	9	option	option	NOUN
crl-17823	137	10	or	or	CCONJ
crl-17823	137	11	directly	directly	ADV
crl-17823	137	12	recommending	recommend	VERB
crl-17823	137	13	the	the	DET
crl-17823	137	14	referral	referral	NOUN
crl-17823	137	15	.	.	PUNCT
crl-17823	138	1	making	make	VERB
crl-17823	138	2	follow	follow	VERB
crl-17823	138	3	-	-	PUNCT
crl-17823	138	4	up	up	ADP
crl-17823	138	5	the	the	DET
crl-17823	138	6	patron	patron	NOUN
crl-17823	138	7	’s	’s	PART
crl-17823	138	8	responsibility	responsibility	NOUN
crl-17823	138	9	or	or	CCONJ
crl-17823	138	10	the	the	DET
crl-17823	138	11	librarian	librarian	NOUN
crl-17823	138	12	’s	’s	NOUN
crl-17823	138	13	.	.	PUNCT
crl-17823	139	1	framing	frame	VERB
crl-17823	139	2	the	the	DET
crl-17823	139	3	referral	referral	NOUN
crl-17823	139	4	as	as	ADP
crl-17823	139	5	a	a	DET
crl-17823	139	6	deficit	deficit	NOUN
crl-17823	139	7	in	in	ADP
crl-17823	139	8	service	service	NOUN
crl-17823	139	9	with	with	ADP
crl-17823	139	10	an	an	DET
crl-17823	139	11	apology	apology	NOUN
crl-17823	139	12	,	,	PUNCT
crl-17823	139	13	or	or	CCONJ
crl-17823	139	14	framing	frame	VERB
crl-17823	139	15	it	it	PRON
crl-17823	139	16	as	as	ADP
crl-17823	139	17	a	a	DET
crl-17823	139	18	benefit	benefit	NOUN
crl-17823	139	19	.	.	PUNCT
crl-17823	140	1	whether	whether	SCONJ
crl-17823	140	2	presenting	present	VERB
crl-17823	140	3	benefits	benefit	NOUN
crl-17823	140	4	or	or	CCONJ
crl-17823	140	5	apologizing	apologize	VERB
crl-17823	140	6	,	,	PUNCT
crl-17823	140	7	chat	chat	VERB
crl-17823	140	8	providers	provider	NOUN
crl-17823	140	9	“	"	PUNCT
crl-17823	140	10	talked	talk	VERB
crl-17823	140	11	up	up	ADP
crl-17823	140	12	”	"	PUNCT
crl-17823	140	13	or	or	CCONJ
crl-17823	140	14	“	"	PUNCT
crl-17823	140	15	talked	talk	VERB
crl-17823	140	16	down	down	ADP
crl-17823	140	17	”	"	PUNCT
crl-17823	140	18	the	the	DET
crl-17823	140	19	same	same	ADJ
crl-17823	140	20	set	set	NOUN
crl-17823	140	21	of	of	ADP
crl-17823	140	22	issues	issue	NOUN
crl-17823	140	23	:	:	PUNCT
crl-17823	140	24	subject	subject	NOUN
crl-17823	140	25	expertise	expertise	NOUN
crl-17823	140	26	(	(	PUNCT
crl-17823	140	27	their	their	PRON
crl-17823	140	28	own	own	ADJ
crl-17823	140	29	knowledge	knowledge	NOUN
crl-17823	140	30	or	or	CCONJ
crl-17823	140	31	the	the	DET
crl-17823	140	32	subject	subject	NOUN
crl-17823	140	33	specialist	specialist	NOUN
crl-17823	140	34	’s	’s	PART
crl-17823	140	35	)	)	PUNCT
crl-17823	140	36	the	the	DET
crl-17823	140	37	patron	patron	PROPN
crl-17823	140	38	’s	’s	PART
crl-17823	140	39	information	information	NOUN
crl-17823	140	40	need	need	VERB
crl-17823	140	41	and	and	CCONJ
crl-17823	140	42	circumstances	circumstance	VERB
crl-17823	140	43	the	the	DET
crl-17823	140	44	amount	amount	NOUN
crl-17823	140	45	of	of	ADP
crl-17823	140	46	time	time	NOUN
crl-17823	140	47	available	available	ADJ
crl-17823	140	48	to	to	PART
crl-17823	140	49	respond	respond	VERB
crl-17823	140	50	figure	figure	NOUN
crl-17823	140	51	3	3	NUM
crl-17823	140	52	shows	show	VERB
crl-17823	140	53	a	a	DET
crl-17823	140	54	range	range	NOUN
crl-17823	140	55	of	of	ADP
crl-17823	140	56	variation	variation	NOUN
crl-17823	140	57	in	in	ADP
crl-17823	140	58	how	how	SCONJ
crl-17823	140	59	chat	chat	PROPN
crl-17823	140	60	providers	provider	NOUN
crl-17823	140	61	present	present	ADJ
crl-17823	140	62	referrals	referral	NOUN
crl-17823	140	63	to	to	ADP
crl-17823	140	64	patrons	patron	NOUN
crl-17823	140	65	as	as	ADP
crl-17823	140	66	an	an	DET
crl-17823	140	67	option	option	NOUN
crl-17823	140	68	versus	versus	ADP
crl-17823	140	69	a	a	DET
crl-17823	140	70	direct	direct	ADJ
crl-17823	140	71	recommendation	recommendation	NOUN
crl-17823	140	72	and	and	CCONJ
crl-17823	140	73	as	as	ADP
crl-17823	140	74	a	a	DET
crl-17823	140	75	step	step	NOUN
crl-17823	140	76	for	for	SCONJ
crl-17823	140	77	the	the	DET
crl-17823	140	78	patron	patron	NOUN
crl-17823	140	79	to	to	PART
crl-17823	140	80	take	take	VERB
crl-17823	140	81	versus	versus	ADP
crl-17823	140	82	something	something	PRON
crl-17823	140	83	the	the	DET
crl-17823	140	84	librarian	librarian	NOUN
crl-17823	140	85	will	will	AUX
crl-17823	140	86	take	take	VERB
crl-17823	140	87	the	the	DET
crl-17823	140	88	initiative	initiative	NOUN
crl-17823	140	89	to	to	PART
crl-17823	140	90	follow	follow	VERB
crl-17823	140	91	up	up	ADP
crl-17823	140	92	on	on	ADP
crl-17823	140	93	.	.	PUNCT
crl-17823	141	1	figure	figure	VERB
crl-17823	141	2	3	3	NUM
crl-17823	141	3	subject	subject	ADJ
crl-17823	141	4	referral	referral	NOUN
crl-17823	141	5	strategies	strategy	NOUN
crl-17823	141	6	in	in	ADP
crl-17823	141	7	chat	chat	NOUN
crl-17823	141	8	reference	reference	NOUN
crl-17823	141	9	:	:	PUNCT
crl-17823	141	10	option	option	NOUN
crl-17823	141	11	vs.	vs.	ADP
crl-17823	141	12	recommendation	recommendation	NOUN
crl-17823	141	13	and	and	CCONJ
crl-17823	141	14	responsibility	responsibility	NOUN
crl-17823	141	15	to	to	PART
crl-17823	141	16	follow	follow	VERB
crl-17823	141	17	up	up	ADP
crl-17823	141	18	option	option	NOUN
crl-17823	141	19	recommendation	recommendation	NOUN
crl-17823	141	20	patron	patron	NOUN
crl-17823	141	21	’s	’s	PART
crl-17823	141	22	responsibility	responsibility	NOUN
crl-17823	141	23	to	to	PART
crl-17823	141	24	follow	follow	VERB
crl-17823	141	25	up	up	ADP
crl-17823	141	26	conditional	conditional	ADJ
crl-17823	141	27	:	:	PUNCT
crl-17823	141	28	if	if	SCONJ
crl-17823	141	29	you	you	PRON
crl-17823	141	30	get	get	VERB
crl-17823	141	31	stuck	stuck	ADJ
crl-17823	141	32	/	/	PUNCT
crl-17823	141	33	have	have	VERB
crl-17823	141	34	difficulty	difficulty	NOUN
crl-17823	141	35	/	/	SYM
crl-17823	141	36	run	run	VERB
crl-17823	141	37	into	into	ADP
crl-17823	141	38	further	further	ADJ
crl-17823	141	39	trouble	trouble	NOUN
crl-17823	141	40	/	/	PUNCT
crl-17823	141	41	want	want	VERB
crl-17823	141	42	targeted	target	VERB
crl-17823	141	43	help	help	NOUN
crl-17823	141	44	it	it	PRON
crl-17823	141	45	might	might	AUX
crl-17823	141	46	be	be	AUX
crl-17823	141	47	a	a	DET
crl-17823	141	48	good	good	ADJ
crl-17823	141	49	idea	idea	NOUN
crl-17823	141	50	/	/	SYM
crl-17823	141	51	you	you	PRON
crl-17823	141	52	may	may	AUX
crl-17823	141	53	/	/	SYM
crl-17823	141	54	might	might	AUX
crl-17823	141	55	/	/	SYM
crl-17823	141	56	will	will	AUX
crl-17823	141	57	want	want	VERB
crl-17823	141	58	to	to	PART
crl-17823	141	59	contact	contact	VERB
crl-17823	141	60	the	the	DET
crl-17823	141	61	subject	subject	NOUN
crl-17823	141	62	librarian	librarian	NOUN
crl-17823	141	63	i	i	PRON
crl-17823	141	64	think	think	VERB
crl-17823	141	65	a	a	DET
crl-17823	141	66	librarian	librarian	NOUN
crl-17823	141	67	could	could	AUX
crl-17823	141	68	help	help	VERB
crl-17823	141	69	you	you	PRON
crl-17823	141	70	better	well	ADV
crl-17823	141	71	.	.	PUNCT
crl-17823	142	1	i	i	PRON
crl-17823	142	2	would	would	AUX
crl-17823	142	3	suggest	suggest	VERB
crl-17823	142	4	/	/	SYM
crl-17823	142	5	encourage	encourage	VERB
crl-17823	142	6	to	to	PART
crl-17823	142	7	you	you	PRON
crl-17823	142	8	reach	reach	VERB
crl-17823	142	9	out	out	ADP
crl-17823	142	10	please	please	INTJ
crl-17823	142	11	contact	contact	VERB
crl-17823	142	12	the	the	DET
crl-17823	142	13	subject	subject	NOUN
crl-17823	142	14	librarian	librarian	NOUN
crl-17823	142	15	.	.	PUNCT
crl-17823	143	1	you	you	PRON
crl-17823	143	2	need	need	VERB
crl-17823	143	3	to	to	PART
crl-17823	143	4	talk	talk	VERB
crl-17823	143	5	to	to	ADP
crl-17823	143	6	a	a	DET
crl-17823	143	7	subject	subject	ADJ
crl-17823	143	8	librarian	librarian	NOUN
crl-17823	143	9	.	.	PUNCT
crl-17823	144	1	your	your	PRON
crl-17823	144	2	best	good	ADJ
crl-17823	144	3	bet	bet	NOUN
crl-17823	144	4	/	/	PUNCT
crl-17823	144	5	it	it	PRON
crl-17823	144	6	would	would	AUX
crl-17823	144	7	be	be	AUX
crl-17823	144	8	best	good	ADJ
crl-17823	144	9	/	/	SYM
crl-17823	144	10	the	the	DET
crl-17823	144	11	best	good	ADJ
crl-17823	144	12	option	option	NOUN
crl-17823	144	13	/	/	PUNCT
crl-17823	144	14	the	the	DET
crl-17823	144	15	best	good	ADJ
crl-17823	144	16	course	course	NOUN
crl-17823	144	17	of	of	ADP
crl-17823	144	18	action	action	NOUN
crl-17823	144	19	/	/	SYM
crl-17823	144	20	you’d	you’d	NOUN
crl-17823	144	21	be	be	AUX
crl-17823	144	22	well	well	ADV
crl-17823	144	23	served	serve	VERB
crl-17823	144	24	librarian	librarian	ADJ
crl-17823	144	25	’s	’s	PART
crl-17823	144	26	responsibility	responsibility	NOUN
crl-17823	144	27	to	to	PART
crl-17823	144	28	follow	follow	VERB
crl-17823	144	29	up	up	ADP
crl-17823	144	30	do	do	AUX
crl-17823	144	31	you	you	PRON
crl-17823	144	32	want	want	VERB
crl-17823	144	33	me	i	PRON
crl-17823	144	34	to	to	PART
crl-17823	144	35	submit	submit	VERB
crl-17823	144	36	a	a	DET
crl-17823	144	37	ticket	ticket	NOUN
crl-17823	144	38	?	?	PUNCT
crl-17823	145	1	i	i	PRON
crl-17823	145	2	can	can	AUX
crl-17823	145	3	have	have	VERB
crl-17823	145	4	the	the	DET
crl-17823	145	5	subject	subject	ADJ
crl-17823	145	6	librarian	librarian	ADJ
crl-17823	145	7	contact	contact	NOUN
crl-17823	145	8	you	you	PRON
crl-17823	145	9	.	.	PUNCT
crl-17823	146	1	let	let	VERB
crl-17823	146	2	me	i	PRON
crl-17823	146	3	forward	forward	ADV
crl-17823	146	4	your	your	PRON
crl-17823	146	5	inquiry	inquiry	NOUN
crl-17823	146	6	to	to	ADP
crl-17823	146	7	the	the	DET
crl-17823	146	8	subject	subject	NOUN
crl-17823	146	9	librarian	librarian	NOUN
crl-17823	146	10	.	.	PUNCT
crl-17823	147	1	i	i	PRON
crl-17823	147	2	will	will	AUX
crl-17823	147	3	ask	ask	VERB
crl-17823	147	4	a	a	DET
crl-17823	147	5	librarian	librarian	NOUN
crl-17823	147	6	who	who	PRON
crl-17823	147	7	specializes	specialize	VERB
crl-17823	147	8	in	in	ADP
crl-17823	147	9	[	[	PUNCT
crl-17823	147	10	subject	subject	NOUN
crl-17823	147	11	]	]	PUNCT
crl-17823	147	12	to	to	PART
crl-17823	147	13	contact	contact	VERB
crl-17823	147	14	you	you	PRON
crl-17823	147	15	.	.	PUNCT
crl-17823	148	1	i	i	PRON
crl-17823	148	2	will	will	AUX
crl-17823	148	3	forward	forward	VERB
crl-17823	148	4	your	your	PRON
crl-17823	148	5	inquiry	inquiry	NOUN
crl-17823	148	6	.	.	PUNCT
crl-17823	149	1	i	i	PRON
crl-17823	149	2	will	will	AUX
crl-17823	149	3	have	have	VERB
crl-17823	149	4	to	to	PART
crl-17823	149	5	submit	submit	VERB
crl-17823	149	6	a	a	DET
crl-17823	149	7	ticket	ticket	NOUN
crl-17823	149	8	.	.	PUNCT
crl-17823	150	1	i	i	PRON
crl-17823	150	2	will	will	AUX
crl-17823	150	3	transfer	transfer	VERB
crl-17823	150	4	you	you	PRON
crl-17823	150	5	.	.	PUNCT
crl-17823	151	1	figure	figure	VERB
crl-17823	151	2	4	4	NUM
crl-17823	151	3	shows	show	VERB
crl-17823	151	4	a	a	DET
crl-17823	151	5	range	range	NOUN
crl-17823	151	6	in	in	ADP
crl-17823	151	7	variation	variation	NOUN
crl-17823	151	8	in	in	ADP
crl-17823	151	9	how	how	SCONJ
crl-17823	151	10	chat	chat	AUX
crl-17823	151	11	providers	provider	NOUN
crl-17823	151	12	“	"	PUNCT
crl-17823	151	13	talk	talk	VERB
crl-17823	151	14	down	down	ADP
crl-17823	151	15	”	"	PUNCT
crl-17823	151	16	their	their	PRON
crl-17823	151	17	own	own	ADJ
crl-17823	151	18	capabilities	capability	NOUN
crl-17823	151	19	or	or	CCONJ
crl-17823	151	20	apologize	apologize	VERB
crl-17823	151	21	versus	versus	ADP
crl-17823	151	22	“	"	PUNCT
crl-17823	151	23	talking	talk	VERB
crl-17823	151	24	up	up	ADP
crl-17823	151	25	”	"	PUNCT
crl-17823	151	26	the	the	DET
crl-17823	151	27	benefits	benefit	NOUN
crl-17823	151	28	of	of	ADP
crl-17823	151	29	working	work	VERB
crl-17823	151	30	with	with	ADP
crl-17823	151	31	a	a	DET
crl-17823	151	32	subject	subject	ADJ
crl-17823	151	33	specialist	specialist	NOUN
crl-17823	151	34	in	in	ADP
crl-17823	151	35	terms	term	NOUN
crl-17823	151	36	of	of	ADP
crl-17823	151	37	expertise	expertise	NOUN
crl-17823	151	38	,	,	PUNCT
crl-17823	151	39	patron	patron	NOUN
crl-17823	151	40	needs	need	NOUN
crl-17823	151	41	,	,	PUNCT
crl-17823	151	42	or	or	CCONJ
crl-17823	151	43	time	time	NOUN
crl-17823	151	44	constraints	constraint	NOUN
crl-17823	151	45	.	.	PUNCT
crl-17823	152	1	figure	figure	VERB
crl-17823	152	2	4	4	NUM
crl-17823	152	3	framing	frame	VERB
crl-17823	152	4	referrals	referral	NOUN
crl-17823	152	5	in	in	ADP
crl-17823	152	6	chat	chat	PROPN
crl-17823	152	7	reference	reference	NOUN
crl-17823	152	8	:	:	PUNCT
crl-17823	152	9	deficit	deficit	NOUN
crl-17823	152	10	vs.	vs.	ADP
crl-17823	152	11	benefit	benefit	NOUN
crl-17823	152	12	in	in	ADP
crl-17823	152	13	terms	term	NOUN
crl-17823	152	14	of	of	ADP
crl-17823	152	15	subject	subject	ADJ
crl-17823	152	16	expertise	expertise	NOUN
crl-17823	152	17	,	,	PUNCT
crl-17823	152	18	patron	patron	NOUN
crl-17823	152	19	information	information	NOUN
crl-17823	152	20	need	need	VERB
crl-17823	152	21	,	,	PUNCT
crl-17823	152	22	or	or	CCONJ
crl-17823	152	23	time	time	NOUN
crl-17823	152	24	deficit	deficit	NOUN
crl-17823	152	25	(	(	PUNCT
crl-17823	152	26	apologizing	apologize	VERB
crl-17823	152	27	)	)	PUNCT
crl-17823	152	28	benefit	benefit	NOUN
crl-17823	152	29	(	(	PUNCT
crl-17823	152	30	promoting	promote	VERB
crl-17823	152	31	)	)	PUNCT
crl-17823	152	32	subject	subject	ADJ
crl-17823	152	33	expertise	expertise	NOUN
crl-17823	152	34	“	"	PUNCT
crl-17823	152	35	i	i	PRON
crl-17823	152	36	do	do	AUX
crl-17823	152	37	n’t	not	PART
crl-17823	152	38	want	want	VERB
crl-17823	152	39	to	to	PART
crl-17823	152	40	advise	advise	VERB
crl-17823	152	41	you	you	PRON
crl-17823	152	42	incorrectly	incorrectly	ADV
crl-17823	152	43	.	.	PUNCT
crl-17823	152	44	”	"	PUNCT
crl-17823	153	1	“	"	PUNCT
crl-17823	153	2	rather	rather	ADV
crl-17823	153	3	than	than	ADP
crl-17823	153	4	relying	rely	VERB
crl-17823	153	5	on	on	ADP
crl-17823	153	6	my	my	PRON
crl-17823	153	7	guesses	guess	NOUN
crl-17823	153	8	,	,	PUNCT
crl-17823	153	9	i	i	PRON
crl-17823	153	10	’d	’d	AUX
crl-17823	153	11	recommend	recommend	VERB
crl-17823	153	12	getting	get	VERB
crl-17823	153	13	in	in	ADP
crl-17823	153	14	touch	touch	NOUN
crl-17823	153	15	”	"	PUNCT
crl-17823	153	16	“	"	PUNCT
crl-17823	153	17	since	since	SCONJ
crl-17823	153	18	i	i	PRON
crl-17823	153	19	am	be	AUX
crl-17823	153	20	not	not	PART
crl-17823	153	21	specialized	specialize	VERB
crl-17823	153	22	in	in	ADP
crl-17823	153	23	this	this	DET
crl-17823	153	24	particular	particular	ADJ
crl-17823	153	25	field	field	NOUN
crl-17823	153	26	,	,	PUNCT
crl-17823	153	27	i	i	PRON
crl-17823	153	28	am	be	AUX
crl-17823	153	29	not	not	PART
crl-17823	153	30	able	able	ADJ
crl-17823	153	31	to	to	PART
crl-17823	153	32	help	help	VERB
crl-17823	153	33	you	you	PRON
crl-17823	153	34	further	far	ADV
crl-17823	153	35	on	on	ADP
crl-17823	153	36	this	this	DET
crl-17823	153	37	topic	topic	NOUN
crl-17823	153	38	.	.	PUNCT
crl-17823	154	1	i	i	PRON
crl-17823	154	2	recommend	recommend	VERB
crl-17823	154	3	you	you	PRON
crl-17823	154	4	to	to	PART
crl-17823	154	5	contact	contact	VERB
crl-17823	154	6	one	one	NUM
crl-17823	154	7	of	of	ADP
crl-17823	154	8	our	our	PRON
crl-17823	154	9	nursing	nursing	NOUN
crl-17823	154	10	librarians	librarian	NOUN
crl-17823	154	11	.	.	PUNCT
crl-17823	154	12	”	"	PUNCT
crl-17823	155	1	“	"	PUNCT
crl-17823	155	2	did	do	AUX
crl-17823	155	3	you	you	PRON
crl-17823	155	4	need	need	VERB
crl-17823	155	5	this	this	DET
crl-17823	155	6	information	information	NOUN
crl-17823	155	7	by	by	ADP
crl-17823	155	8	tonight	tonight	NOUN
crl-17823	155	9	?	?	PUNCT
crl-17823	156	1	or	or	CCONJ
crl-17823	156	2	do	do	AUX
crl-17823	156	3	you	you	PRON
crl-17823	156	4	have	have	VERB
crl-17823	156	5	some	some	DET
crl-17823	156	6	time	time	NOUN
crl-17823	156	7	?	?	PUNCT
crl-17823	157	1	the	the	DET
crl-17823	157	2	reason	reason	NOUN
crl-17823	157	3	i	i	PRON
crl-17823	157	4	ask	ask	VERB
crl-17823	157	5	is	be	AUX
crl-17823	157	6	because	because	SCONJ
crl-17823	157	7	i	i	PRON
crl-17823	157	8	would	would	AUX
crl-17823	157	9	love	love	VERB
crl-17823	157	10	to	to	PART
crl-17823	157	11	give	give	VERB
crl-17823	157	12	you	you	PRON
crl-17823	157	13	the	the	DET
crl-17823	157	14	business	business	NOUN
crl-17823	157	15	librarian	librarian	PROPN
crl-17823	157	16	’s	’s	PART
crl-17823	157	17	information	information	NOUN
crl-17823	157	18	since	since	SCONJ
crl-17823	157	19	she	she	PRON
crl-17823	157	20	might	might	AUX
crl-17823	157	21	have	have	VERB
crl-17823	157	22	the	the	DET
crl-17823	157	23	most	most	ADV
crl-17823	157	24	useful	useful	ADJ
crl-17823	157	25	information	information	NOUN
crl-17823	157	26	if	if	SCONJ
crl-17823	157	27	you	you	PRON
crl-17823	157	28	’d	’d	ADV
crl-17823	157	29	like	like	VERB
crl-17823	157	30	to	to	PART
crl-17823	157	31	email	email	VERB
crl-17823	157	32	her	she	PRON
crl-17823	157	33	.	.	PUNCT
crl-17823	157	34	”	"	PUNCT
crl-17823	158	1	“	"	PUNCT
crl-17823	158	2	he	he	PRON
crl-17823	158	3	should	should	AUX
crl-17823	158	4	be	be	AUX
crl-17823	158	5	much	much	ADV
crl-17823	158	6	better	well	ADJ
crl-17823	158	7	with	with	ADP
crl-17823	158	8	that	that	PRON
crl-17823	158	9	,	,	PUNCT
crl-17823	158	10	as	as	SCONJ
crl-17823	158	11	it	it	PRON
crl-17823	158	12	’s	’	VERB
crl-17823	158	13	his	his	PRON
crl-17823	158	14	specialty	specialty	NOUN
crl-17823	158	15	.	.	PUNCT
crl-17823	158	16	”	"	PUNCT
crl-17823	159	1	“	"	PUNCT
crl-17823	159	2	she	she	PRON
crl-17823	159	3	specializes	specialize	VERB
crl-17823	159	4	in	in	ADP
crl-17823	159	5	those	those	DET
crl-17823	159	6	information	information	NOUN
crl-17823	159	7	resources	resource	NOUN
crl-17823	159	8	and	and	CCONJ
crl-17823	159	9	should	should	AUX
crl-17823	159	10	have	have	VERB
crl-17823	159	11	more	more	ADJ
crl-17823	159	12	ideas	idea	NOUN
crl-17823	159	13	than	than	SCONJ
crl-17823	159	14	i	i	PRON
crl-17823	159	15	do	do	VERB
crl-17823	159	16	as	as	ADP
crl-17823	159	17	a	a	DET
crl-17823	159	18	generalist	generalist	NOUN
crl-17823	159	19	.	.	PUNCT
crl-17823	159	20	”	"	PUNCT
crl-17823	160	1	patron	patron	NOUN
crl-17823	160	2	need	need	NOUN
crl-17823	160	3	and	and	CCONJ
crl-17823	160	4	situation	situation	NOUN
crl-17823	160	5	“	"	PUNCT
crl-17823	160	6	it	it	PRON
crl-17823	160	7	sounds	sound	VERB
crl-17823	160	8	like	like	SCONJ
crl-17823	160	9	this	this	PRON
crl-17823	160	10	will	will	AUX
crl-17823	160	11	take	take	VERB
crl-17823	160	12	some	some	DET
crl-17823	160	13	digging	digging	NOUN
crl-17823	160	14	.	.	PUNCT
crl-17823	160	15	”	"	PUNCT
crl-17823	161	1	“	"	PUNCT
crl-17823	161	2	it	it	PRON
crl-17823	161	3	’s	’s	AUX
crl-17823	161	4	trickier	trickier	ADV
crl-17823	161	5	looking	look	VERB
crl-17823	161	6	for	for	ADP
crl-17823	161	7	information	information	NOUN
crl-17823	161	8	about	about	ADP
crl-17823	161	9	services	service	NOUN
crl-17823	161	10	than	than	ADP
crl-17823	161	11	about	about	ADP
crl-17823	161	12	products	product	NOUN
crl-17823	161	13	.	.	PUNCT
crl-17823	161	14	”	"	PUNCT
crl-17823	162	1	“	"	PUNCT
crl-17823	162	2	since	since	SCONJ
crl-17823	162	3	this	this	PRON
crl-17823	162	4	is	be	AUX
crl-17823	162	5	for	for	ADP
crl-17823	162	6	a	a	DET
crl-17823	162	7	very	very	ADV
crl-17823	162	8	in	in	ADP
crl-17823	162	9	-	-	PUNCT
crl-17823	162	10	depth	depth	NOUN
crl-17823	162	11	project	project	NOUN
crl-17823	162	12	”	"	PUNCT
crl-17823	162	13	“	"	PUNCT
crl-17823	162	14	this	this	PRON
crl-17823	162	15	appears	appear	VERB
crl-17823	162	16	to	to	PART
crl-17823	162	17	be	be	AUX
crl-17823	162	18	a	a	DET
crl-17823	162	19	little	little	ADJ
crl-17823	162	20	tricky	tricky	ADJ
crl-17823	162	21	and	and	CCONJ
crl-17823	162	22	very	very	ADV
crl-17823	162	23	specific	specific	ADJ
crl-17823	162	24	”	"	PUNCT
crl-17823	162	25	“	"	PUNCT
crl-17823	162	26	this	this	PRON
crl-17823	162	27	is	be	AUX
crl-17823	162	28	a	a	DET
crl-17823	162	29	very	very	ADV
crl-17823	162	30	specialized	specialized	ADJ
crl-17823	162	31	question	question	NOUN
crl-17823	162	32	.	.	PUNCT
crl-17823	162	33	”	"	PUNCT
crl-17823	163	1	“	"	PUNCT
crl-17823	163	2	i	i	PRON
crl-17823	163	3	want	want	VERB
crl-17823	163	4	to	to	PART
crl-17823	163	5	make	make	VERB
crl-17823	163	6	sure	sure	ADJ
crl-17823	163	7	you	you	PRON
crl-17823	163	8	get	get	VERB
crl-17823	163	9	the	the	DET
crl-17823	163	10	best	good	ADJ
crl-17823	163	11	possible	possible	ADJ
crl-17823	163	12	assistance	assistance	NOUN
crl-17823	163	13	”	"	PUNCT
crl-17823	163	14	“	"	PUNCT
crl-17823	163	15	just	just	ADV
crl-17823	163	16	want	want	VERB
crl-17823	163	17	to	to	PART
crl-17823	163	18	make	make	VERB
crl-17823	163	19	sure	sure	ADJ
crl-17823	163	20	you	you	PRON
crl-17823	163	21	get	get	VERB
crl-17823	163	22	some	some	DET
crl-17823	163	23	help	help	NOUN
crl-17823	163	24	”	"	PUNCT
crl-17823	163	25	“	"	PUNCT
crl-17823	163	26	you	you	PRON
crl-17823	163	27	could	could	AUX
crl-17823	163	28	meet	meet	VERB
crl-17823	163	29	her	she	PRON
crl-17823	163	30	whichever	whichever	DET
crl-17823	163	31	way	way	NOUN
crl-17823	163	32	is	be	AUX
crl-17823	163	33	most	most	ADJ
crl-17823	163	34	conv[en]ient	conv[en]ient	NOUN
crl-17823	163	35	for	for	ADP
crl-17823	163	36	you	you	PRON
crl-17823	163	37	like	like	ADP
crl-17823	163	38	chat	chat	NOUN
crl-17823	163	39	,	,	PUNCT
crl-17823	163	40	virtual	virtual	ADJ
crl-17823	163	41	conference	conference	NOUN
crl-17823	163	42	,	,	PUNCT
crl-17823	163	43	or	or	CCONJ
crl-17823	163	44	coming	come	VERB
crl-17823	163	45	in	in	ADP
crl-17823	163	46	to	to	PART
crl-17823	163	47	meet	meet	VERB
crl-17823	163	48	her	she	PRON
crl-17823	163	49	”	"	PUNCT
crl-17823	164	1	[	[	X
crl-17823	164	2	if	if	SCONJ
crl-17823	164	3	you	you	PRON
crl-17823	164	4	switch	switch	VERB
crl-17823	164	5	to	to	ADP
crl-17823	164	6	email	email	NOUN
crl-17823	164	7	]	]	PUNCT
crl-17823	164	8	“	"	PUNCT
crl-17823	164	9	you	you	PRON
crl-17823	164	10	would	would	AUX
crl-17823	164	11	n’t	not	PART
crl-17823	164	12	have	have	VERB
crl-17823	164	13	to	to	PART
crl-17823	164	14	worry	worry	VERB
crl-17823	164	15	about	about	ADP
crl-17823	164	16	your	your	PRON
crl-17823	164	17	internet	internet	NOUN
crl-17823	164	18	connection	connection	NOUN
crl-17823	164	19	”	"	PUNCT
crl-17823	164	20	time	time	NOUN
crl-17823	164	21	available	available	ADJ
crl-17823	164	22	“	"	PUNCT
crl-17823	164	23	i	i	PRON
crl-17823	164	24	do	do	AUX
crl-17823	164	25	n’t	not	PART
crl-17823	164	26	want	want	VERB
crl-17823	164	27	to	to	PART
crl-17823	164	28	keep	keep	VERB
crl-17823	164	29	you	you	PRON
crl-17823	164	30	hostage	hostage	NOUN
crl-17823	164	31	to	to	ADP
crl-17823	164	32	my	my	PRON
crl-17823	164	33	learning	learning	NOUN
crl-17823	164	34	curve	curve	NOUN
crl-17823	164	35	.	.	PUNCT
crl-17823	164	36	”	"	PUNCT
crl-17823	165	1	“	"	PUNCT
crl-17823	165	2	in	in	ADP
crl-17823	165	3	the	the	DET
crl-17823	165	4	interest	interest	NOUN
crl-17823	165	5	of	of	ADP
crl-17823	165	6	time	time	NOUN
crl-17823	165	7	,	,	PUNCT
crl-17823	165	8	i	i	PRON
crl-17823	165	9	will	will	AUX
crl-17823	165	10	transfer	transfer	VERB
crl-17823	165	11	this	this	PRON
crl-17823	165	12	”	"	PUNCT
crl-17823	165	13	“	"	PUNCT
crl-17823	165	14	they	they	PRON
crl-17823	165	15	would	would	AUX
crl-17823	165	16	be	be	AUX
crl-17823	165	17	able	able	ADJ
crl-17823	165	18	to	to	PART
crl-17823	165	19	spend	spend	VERB
crl-17823	165	20	more	more	ADJ
crl-17823	165	21	time	time	NOUN
crl-17823	165	22	”	"	PUNCT
crl-17823	165	23	“	"	PUNCT
crl-17823	165	24	they	they	PRON
crl-17823	165	25	’d	’d	AUX
crl-17823	165	26	have	have	VERB
crl-17823	165	27	some	some	DET
crl-17823	165	28	additional	additional	ADJ
crl-17823	165	29	time	time	NOUN
crl-17823	165	30	to	to	PART
crl-17823	165	31	do	do	VERB
crl-17823	165	32	some	some	DET
crl-17823	165	33	investigating	investigate	VERB
crl-17823	165	34	”	"	PUNCT
crl-17823	165	35	“	"	PUNCT
crl-17823	165	36	you	you	PRON
crl-17823	165	37	would	would	AUX
crl-17823	165	38	be	be	AUX
crl-17823	165	39	able	able	ADJ
crl-17823	165	40	to	to	PART
crl-17823	165	41	ask	ask	VERB
crl-17823	165	42	questions	question	NOUN
crl-17823	165	43	and	and	CCONJ
crl-17823	165	44	have	have	VERB
crl-17823	165	45	one	one	NUM
crl-17823	165	46	-	-	PUNCT
crl-17823	165	47	on	on	ADP
crl-17823	165	48	-	-	PUNCT
crl-17823	165	49	one	one	NUM
crl-17823	165	50	time	time	NOUN
crl-17823	165	51	to	to	PART
crl-17823	165	52	go	go	VERB
crl-17823	165	53	over	over	ADP
crl-17823	165	54	resources	resource	NOUN
crl-17823	165	55	or	or	CCONJ
crl-17823	165	56	review	review	VERB
crl-17823	165	57	existing	exist	VERB
crl-17823	165	58	sources	source	NOUN
crl-17823	165	59	you	you	PRON
crl-17823	165	60	might	might	AUX
crl-17823	165	61	be	be	AUX
crl-17823	165	62	using	use	VERB
crl-17823	165	63	.	.	PUNCT
crl-17823	165	64	”	"	PUNCT
crl-17823	166	1	“	"	PUNCT
crl-17823	166	2	she	she	PRON
crl-17823	166	3	’s	’s	VERB
crl-17823	166	4	really	really	ADV
crl-17823	166	5	quick	quick	ADJ
crl-17823	166	6	with	with	ADP
crl-17823	166	7	email	email	NOUN
crl-17823	166	8	and	and	CCONJ
crl-17823	166	9	comes	come	VERB
crl-17823	166	10	to	to	PART
crl-17823	166	11	work	work	VERB
crl-17823	166	12	early	early	ADV
crl-17823	166	13	,	,	PUNCT
crl-17823	166	14	so	so	CCONJ
crl-17823	166	15	if	if	SCONJ
crl-17823	166	16	you	you	PRON
crl-17823	166	17	shoot	shoot	VERB
crl-17823	166	18	her	she	PRON
crl-17823	166	19	an	an	DET
crl-17823	166	20	email	email	NOUN
crl-17823	166	21	now	now	ADV
crl-17823	166	22	,	,	PUNCT
crl-17823	166	23	you	you	PRON
crl-17823	166	24	should	should	AUX
crl-17823	166	25	get	get	VERB
crl-17823	166	26	a	a	DET
crl-17823	166	27	reply	reply	NOUN
crl-17823	166	28	tomorrow	tomorrow	NOUN
crl-17823	166	29	morning	morning	NOUN
crl-17823	166	30	.	.	PUNCT
crl-17823	166	31	”	"	PUNCT
crl-17823	167	1	how	how	SCONJ
crl-17823	167	2	did	do	AUX
crl-17823	167	3	providers	provider	NOUN
crl-17823	167	4	talk	talk	VERB
crl-17823	167	5	about	about	ADP
crl-17823	167	6	the	the	DET
crl-17823	167	7	benefits	benefit	NOUN
crl-17823	167	8	of	of	ADP
crl-17823	167	9	working	work	VERB
crl-17823	167	10	with	with	ADP
crl-17823	167	11	a	a	DET
crl-17823	167	12	subject	subject	NOUN
crl-17823	167	13	specialist	specialist	NOUN
crl-17823	167	14	?	?	PUNCT
crl-17823	168	1	they	they	PRON
crl-17823	168	2	said	say	VERB
crl-17823	168	3	that	that	SCONJ
crl-17823	168	4	the	the	DET
crl-17823	168	5	subject	subject	ADJ
crl-17823	168	6	specialist	specialist	NOUN
crl-17823	168	7	could	could	AUX
crl-17823	168	8	offer	offer	VERB
crl-17823	168	9	“	"	PUNCT
crl-17823	168	10	additional	additional	ADJ
crl-17823	168	11	/	/	SYM
crl-17823	168	12	more	more	ADV
crl-17823	168	13	specific	specific	ADJ
crl-17823	168	14	suggestions	suggestion	NOUN
crl-17823	168	15	,	,	PUNCT
crl-17823	168	16	”	"	PUNCT
crl-17823	168	17	“	"	PUNCT
crl-17823	168	18	more	more	ADV
crl-17823	168	19	specialized	specialized	ADJ
crl-17823	168	20	/	/	SYM
crl-17823	168	21	in	in	ADP
crl-17823	168	22	-	-	PUNCT
crl-17823	168	23	depth	depth	NOUN
crl-17823	168	24	help	help	NOUN
crl-17823	168	25	,	,	PUNCT
crl-17823	168	26	”	"	PUNCT
crl-17823	168	27	“	"	PUNCT
crl-17823	168	28	extra	extra	ADJ
crl-17823	168	29	tips	tip	NOUN
crl-17823	168	30	,	,	PUNCT
crl-17823	168	31	”	"	PUNCT
crl-17823	168	32	“	"	PUNCT
crl-17823	168	33	an	an	DET
crl-17823	168	34	even	even	ADV
crl-17823	168	35	more	more	ADV
crl-17823	168	36	detailed	detailed	ADJ
crl-17823	168	37	answer	answer	NOUN
crl-17823	168	38	,	,	PUNCT
crl-17823	168	39	”	"	PUNCT
crl-17823	168	40	“	"	PUNCT
crl-17823	168	41	more	more	ADV
crl-17823	168	42	effective	effective	ADJ
crl-17823	168	43	strategy	strategy	NOUN
crl-17823	168	44	,	,	PUNCT
crl-17823	168	45	”	"	PUNCT
crl-17823	168	46	“	"	PUNCT
crl-17823	168	47	additional	additional	ADJ
crl-17823	168	48	research	research	NOUN
crl-17823	168	49	help	help	NOUN
crl-17823	168	50	,	,	PUNCT
crl-17823	168	51	”	"	PUNCT
crl-17823	168	52	“	"	PUNCT
crl-17823	168	53	a	a	DET
crl-17823	168	54	more	more	ADV
crl-17823	168	55	informed	informed	ADJ
crl-17823	168	56	opinion	opinion	NOUN
crl-17823	168	57	,	,	PUNCT
crl-17823	168	58	”	"	PUNCT
crl-17823	168	59	or	or	CCONJ
crl-17823	168	60	“	"	PUNCT
crl-17823	168	61	even	even	ADV
crl-17823	168	62	more	more	ADV
crl-17823	168	63	in	in	ADP
crl-17823	168	64	-	-	PUNCT
crl-17823	168	65	depth	depth	NOUN
crl-17823	168	66	advice	advice	NOUN
crl-17823	168	67	.	.	PUNCT
crl-17823	168	68	”	"	PUNCT
crl-17823	169	1	the	the	DET
crl-17823	169	2	subject	subject	ADJ
crl-17823	169	3	specialist	specialist	NOUN
crl-17823	169	4	would	would	AUX
crl-17823	169	5	“	"	PUNCT
crl-17823	169	6	point	point	VERB
crl-17823	169	7	you	you	PRON
crl-17823	169	8	towards	towards	ADP
crl-17823	169	9	more	more	ADJ
crl-17823	169	10	resources	resource	NOUN
crl-17823	169	11	,	,	PUNCT
crl-17823	169	12	”	"	PUNCT
crl-17823	169	13	“	"	PUNCT
crl-17823	169	14	help	help	VERB
crl-17823	169	15	you	you	PRON
crl-17823	169	16	better	well	ADV
crl-17823	169	17	with	with	ADP
crl-17823	169	18	finding	find	VERB
crl-17823	169	19	keywords	keyword	NOUN
crl-17823	169	20	,	,	PUNCT
crl-17823	169	21	”	"	PUNCT
crl-17823	169	22	or	or	CCONJ
crl-17823	169	23	“	"	PUNCT
crl-17823	169	24	share	share	VERB
crl-17823	169	25	some	some	DET
crl-17823	169	26	more	more	ADJ
crl-17823	169	27	insight	insight	NOUN
crl-17823	169	28	.	.	PUNCT
crl-17823	169	29	”	"	PUNCT
crl-17823	170	1	the	the	DET
crl-17823	170	2	subject	subject	PROPN
crl-17823	170	3	specialist	specialist	NOUN
crl-17823	170	4	had	have	VERB
crl-17823	170	5	“	"	PUNCT
crl-17823	170	6	more	more	ADJ
crl-17823	170	7	expertise	expertise	NOUN
crl-17823	170	8	,	,	PUNCT
crl-17823	170	9	”	"	PUNCT
crl-17823	170	10	“	"	PUNCT
crl-17823	170	11	more	more	ADJ
crl-17823	170	12	grounding	grounding	NOUN
crl-17823	170	13	in	in	ADP
crl-17823	170	14	your	your	PRON
crl-17823	170	15	topic	topic	NOUN
crl-17823	170	16	,	,	PUNCT
crl-17823	170	17	”	"	PUNCT
crl-17823	170	18	or	or	CCONJ
crl-17823	170	19	“	"	PUNCT
crl-17823	170	20	skills	skill	NOUN
crl-17823	170	21	that	that	PRON
crl-17823	170	22	are	be	AUX
crl-17823	170	23	better	well	ADV
crl-17823	170	24	suited	suited	ADJ
crl-17823	170	25	to	to	ADP
crl-17823	170	26	this	this	DET
crl-17823	170	27	type	type	NOUN
crl-17823	170	28	of	of	ADP
crl-17823	170	29	request	request	NOUN
crl-17823	170	30	.	.	PUNCT
crl-17823	170	31	”	"	PUNCT
crl-17823	171	1	the	the	DET
crl-17823	171	2	subject	subject	NOUN
crl-17823	171	3	specialist	specialist	NOUN
crl-17823	171	4	was	be	AUX
crl-17823	171	5	“	"	PUNCT
crl-17823	171	6	a	a	DET
crl-17823	171	7	lot	lot	NOUN
crl-17823	171	8	better	well	ADV
crl-17823	171	9	equipped	equip	VERB
crl-17823	171	10	to	to	PART
crl-17823	171	11	help	help	VERB
crl-17823	171	12	you	you	PRON
crl-17823	171	13	out	out	ADP
crl-17823	171	14	,	,	PUNCT
crl-17823	171	15	”	"	PUNCT
crl-17823	171	16	“	"	PUNCT
crl-17823	171	17	able	able	ADJ
crl-17823	171	18	to	to	PART
crl-17823	171	19	find	find	VERB
crl-17823	171	20	better	well	ADJ
crl-17823	171	21	answers	answer	NOUN
crl-17823	171	22	,	,	PUNCT
crl-17823	171	23	”	"	PUNCT
crl-17823	171	24	or	or	CCONJ
crl-17823	171	25	“	"	PUNCT
crl-17823	171	26	a	a	DET
crl-17823	171	27	lot	lot	NOUN
crl-17823	171	28	more	more	ADV
crl-17823	171	29	qualified	qualified	ADJ
crl-17823	171	30	/	/	SYM
crl-17823	171	31	knowledgeable	knowledgeable	ADJ
crl-17823	171	32	.	.	PUNCT
crl-17823	171	33	”	"	PUNCT
crl-17823	172	1	a	a	DET
crl-17823	172	2	common	common	ADJ
crl-17823	172	3	strategy	strategy	NOUN
crl-17823	172	4	for	for	ADP
crl-17823	172	5	conveying	conveying	NOUN
crl-17823	172	6	expertise	expertise	NOUN
crl-17823	172	7	was	be	AUX
crl-17823	172	8	to	to	PART
crl-17823	172	9	point	point	VERB
crl-17823	172	10	out	out	ADP
crl-17823	172	11	the	the	DET
crl-17823	172	12	contact	contact	NOUN
crl-17823	172	13	details	detail	NOUN
crl-17823	172	14	for	for	ADP
crl-17823	172	15	the	the	DET
crl-17823	172	16	librarian	librarian	NOUN
crl-17823	172	17	who	who	PRON
crl-17823	172	18	created	create	VERB
crl-17823	172	19	or	or	CCONJ
crl-17823	172	20	curated	curate	VERB
crl-17823	172	21	the	the	DET
crl-17823	172	22	research	research	NOUN
crl-17823	172	23	guide	guide	NOUN
crl-17823	172	24	—	—	PUNCT
crl-17823	172	25	the	the	DET
crl-17823	172	26	information	information	NOUN
crl-17823	172	27	in	in	ADP
crl-17823	172	28	the	the	DET
crl-17823	172	29	guide	guide	NOUN
crl-17823	172	30	served	serve	VERB
crl-17823	172	31	as	as	ADP
crl-17823	172	32	verification	verification	NOUN
crl-17823	172	33	of	of	ADP
crl-17823	172	34	the	the	DET
crl-17823	172	35	librarian	librarian	PROPN
crl-17823	172	36	’s	’s	PART
crl-17823	172	37	knowledge	knowledge	NOUN
crl-17823	172	38	and/or	and/or	CCONJ
crl-17823	172	39	formal	formal	ADJ
crl-17823	172	40	responsibility	responsibility	NOUN
crl-17823	172	41	for	for	ADP
crl-17823	172	42	the	the	DET
crl-17823	172	43	discipline	discipline	NOUN
crl-17823	172	44	in	in	ADP
crl-17823	172	45	the	the	DET
crl-17823	172	46	library	library	NOUN
crl-17823	172	47	.	.	PUNCT
crl-17823	173	1	at	at	ADP
crl-17823	173	2	times	time	NOUN
crl-17823	173	3	,	,	PUNCT
crl-17823	173	4	providers	provider	NOUN
crl-17823	173	5	confidently	confidently	ADV
crl-17823	173	6	recommended	recommend	VERB
crl-17823	173	7	a	a	DET
crl-17823	173	8	referral	referral	NOUN
crl-17823	173	9	;	;	PUNCT
crl-17823	173	10	at	at	ADP
crl-17823	173	11	other	other	ADJ
crl-17823	173	12	times	time	NOUN
crl-17823	173	13	,	,	PUNCT
crl-17823	173	14	they	they	PRON
crl-17823	173	15	were	be	AUX
crl-17823	173	16	tentative	tentative	ADJ
crl-17823	173	17	.	.	PUNCT
crl-17823	174	1	it	it	PRON
crl-17823	174	2	is	be	AUX
crl-17823	174	3	possible	possible	ADJ
crl-17823	174	4	that	that	SCONJ
crl-17823	174	5	providers	provider	NOUN
crl-17823	174	6	were	be	AUX
crl-17823	174	7	more	more	ADV
crl-17823	174	8	confident	confident	ADJ
crl-17823	174	9	in	in	ADP
crl-17823	174	10	referring	refer	VERB
crl-17823	174	11	to	to	ADP
crl-17823	174	12	librarians	librarian	NOUN
crl-17823	174	13	with	with	ADP
crl-17823	174	14	whom	whom	PRON
crl-17823	174	15	they	they	PRON
crl-17823	174	16	had	have	VERB
crl-17823	174	17	stronger	strong	ADJ
crl-17823	174	18	relationships.20	relationships.20	NOUN
crl-17823	174	19	examples	example	NOUN
crl-17823	174	20	of	of	ADP
crl-17823	174	21	confident	confident	ADJ
crl-17823	174	22	recommendations	recommendation	NOUN
crl-17823	174	23	follow	follow	VERB
crl-17823	174	24	:	:	PUNCT
crl-17823	174	25	“	"	PUNCT
crl-17823	174	26	i	i	PRON
crl-17823	174	27	highly	highly	ADV
crl-17823	174	28	recommend	recommend	VERB
crl-17823	174	29	contacting	contact	VERB
crl-17823	174	30	[	[	PUNCT
crl-17823	174	31	mls	mls	NOUN
crl-17823	174	32	]	]	X
crl-17823	174	33	,	,	PUNCT
crl-17823	174	34	he	he	PRON
crl-17823	174	35	’s	’	VERB
crl-17823	174	36	great	great	ADJ
crl-17823	174	37	!	!	PUNCT
crl-17823	174	38	”	"	PUNCT
crl-17823	175	1	“	"	PUNCT
crl-17823	175	2	i	i	PRON
crl-17823	175	3	’m	’m	VERB
crl-17823	175	4	confident	confident	ADJ
crl-17823	175	5	she	she	PRON
crl-17823	175	6	will	will	AUX
crl-17823	175	7	be	be	AUX
crl-17823	175	8	super	super	ADV
crl-17823	175	9	helpful	helpful	ADJ
crl-17823	175	10	”	"	PUNCT
crl-17823	175	11	“	"	PUNCT
crl-17823	175	12	i	i	PRON
crl-17823	175	13	’m	’m	VERB
crl-17823	175	14	positive	positive	ADJ
crl-17823	175	15	he	he	PRON
crl-17823	175	16	knows	know	VERB
crl-17823	175	17	where	where	SCONJ
crl-17823	175	18	to	to	PART
crl-17823	175	19	look	look	VERB
crl-17823	175	20	”	"	PUNCT
crl-17823	175	21	“	"	PUNCT
crl-17823	175	22	she	she	PRON
crl-17823	175	23	’s	’s	VERB
crl-17823	175	24	a	a	DET
crl-17823	175	25	wizard	wizard	NOUN
crl-17823	175	26	with	with	ADP
crl-17823	175	27	these	these	DET
crl-17823	175	28	databases	database	NOUN
crl-17823	175	29	.	.	PUNCT
crl-17823	175	30	”	"	PUNCT
crl-17823	176	1	“	"	PUNCT
crl-17823	176	2	she	she	PRON
crl-17823	176	3	’s	’s	VERB
crl-17823	176	4	super	super	ADV
crl-17823	176	5	smart	smart	ADJ
crl-17823	176	6	on	on	ADP
crl-17823	176	7	the	the	DET
crl-17823	176	8	topic	topic	NOUN
crl-17823	176	9	,	,	PUNCT
crl-17823	176	10	and	and	CCONJ
crl-17823	176	11	extremely	extremely	ADV
crl-17823	176	12	helpful	helpful	ADJ
crl-17823	176	13	.	.	PUNCT
crl-17823	176	14	”	"	PUNCT
crl-17823	177	1	“	"	PUNCT
crl-17823	177	2	she	she	PRON
crl-17823	177	3	’s	’	VERB
crl-17823	177	4	the	the	DET
crl-17823	177	5	perfect	perfect	ADJ
crl-17823	177	6	person	person	NOUN
crl-17823	177	7	to	to	PART
crl-17823	177	8	contact	contact	VERB
crl-17823	177	9	”	"	PUNCT
crl-17823	177	10	some	some	DET
crl-17823	177	11	referrals	referral	NOUN
crl-17823	177	12	struck	strike	VERB
crl-17823	177	13	a	a	DET
crl-17823	177	14	more	more	ADV
crl-17823	177	15	tentative	tentative	ADJ
crl-17823	177	16	note	note	NOUN
crl-17823	177	17	:	:	PUNCT
crl-17823	177	18	“	"	PUNCT
crl-17823	177	19	he	he	PRON
crl-17823	177	20	might	might	AUX
crl-17823	177	21	have	have	VERB
crl-17823	177	22	some	some	DET
crl-17823	177	23	more	more	ADV
crl-17823	177	24	specific	specific	ADJ
crl-17823	177	25	suggestions	suggestion	NOUN
crl-17823	177	26	”	"	PUNCT
crl-17823	177	27	“	"	PUNCT
crl-17823	177	28	i	i	PRON
crl-17823	177	29	can	can	AUX
crl-17823	177	30	submit	submit	VERB
crl-17823	177	31	this	this	PRON
crl-17823	177	32	to	to	ADP
crl-17823	177	33	our	our	PRON
crl-17823	177	34	health	health	NOUN
crl-17823	177	35	sciences	science	NOUN
crl-17823	177	36	librarians	librarian	NOUN
crl-17823	177	37	who	who	PRON
crl-17823	177	38	can	can	AUX
crl-17823	177	39	hopefully	hopefully	ADV
crl-17823	177	40	find	find	VERB
crl-17823	177	41	better	well	ADJ
crl-17823	177	42	resources	resource	NOUN
crl-17823	177	43	.	.	PUNCT
crl-17823	177	44	”	"	PUNCT
crl-17823	178	1	“	"	PUNCT
crl-17823	178	2	i	i	PRON
crl-17823	178	3	’m	’m	AUX
crl-17823	178	4	guessing	guess	VERB
crl-17823	178	5	an	an	DET
crl-17823	178	6	expert	expert	NOUN
crl-17823	178	7	over	over	ADV
crl-17823	178	8	there	there	ADV
crl-17823	178	9	could	could	AUX
crl-17823	178	10	solve	solve	VERB
crl-17823	178	11	this	this	PRON
crl-17823	178	12	pretty	pretty	ADV
crl-17823	178	13	quickly	quickly	ADV
crl-17823	178	14	.	.	PUNCT
crl-17823	178	15	”	"	PUNCT
crl-17823	179	1	“	"	PUNCT
crl-17823	179	2	i	i	PRON
crl-17823	179	3	’d	’d	NOUN
crl-17823	179	4	bet	bet	NOUN
crl-17823	179	5	they	they	PRON
crl-17823	179	6	would	would	AUX
crl-17823	179	7	have	have	VERB
crl-17823	179	8	information	information	NOUN
crl-17823	179	9	about	about	ADP
crl-17823	179	10	this	this	DET
crl-17823	179	11	subject	subject	NOUN
crl-17823	179	12	.	.	PUNCT
crl-17823	179	13	”	"	PUNCT
crl-17823	180	1	“	"	PUNCT
crl-17823	180	2	she	she	PRON
crl-17823	180	3	may	may	AUX
crl-17823	180	4	have	have	VERB
crl-17823	180	5	other	other	ADJ
crl-17823	180	6	ideas	idea	NOUN
crl-17823	180	7	.	.	PUNCT
crl-17823	180	8	”	"	PUNCT
crl-17823	181	1	how	how	SCONJ
crl-17823	181	2	did	do	AUX
crl-17823	181	3	chat	chat	VERB
crl-17823	181	4	providers	provider	NOUN
crl-17823	181	5	talk	talk	VERB
crl-17823	181	6	down	down	ADP
crl-17823	181	7	their	their	PRON
crl-17823	181	8	skills	skill	NOUN
crl-17823	181	9	and	and	CCONJ
crl-17823	181	10	knowledge	knowledge	NOUN
crl-17823	181	11	when	when	SCONJ
crl-17823	181	12	referring	refer	VERB
crl-17823	181	13	a	a	DET
crl-17823	181	14	patron	patron	NOUN
crl-17823	181	15	?	?	PUNCT
crl-17823	182	1	they	they	PRON
crl-17823	182	2	said	say	VERB
crl-17823	182	3	they	they	PRON
crl-17823	182	4	were	be	AUX
crl-17823	182	5	“	"	PUNCT
crl-17823	182	6	not	not	PART
crl-17823	182	7	well	well	ADV
crl-17823	182	8	-	-	PUNCT
crl-17823	182	9	equipped	equip	VERB
crl-17823	182	10	enough	enough	ADV
crl-17823	182	11	,	,	PUNCT
crl-17823	182	12	”	"	PUNCT
crl-17823	182	13	“	"	PUNCT
crl-17823	182	14	not	not	PART
crl-17823	182	15	a	a	DET
crl-17823	182	16	medical	medical	ADJ
crl-17823	182	17	librarian	librarian	NOUN
crl-17823	182	18	,	,	PUNCT
crl-17823	182	19	”	"	PUNCT
crl-17823	182	20	“	"	PUNCT
crl-17823	182	21	not	not	PART
crl-17823	182	22	an	an	DET
crl-17823	182	23	expert	expert	NOUN
crl-17823	182	24	,	,	PUNCT
crl-17823	182	25	”	"	PUNCT
crl-17823	182	26	“	"	PUNCT
crl-17823	182	27	not	not	PART
crl-17823	182	28	the	the	DET
crl-17823	182	29	person	person	NOUN
crl-17823	182	30	to	to	PART
crl-17823	182	31	ask	ask	VERB
crl-17823	182	32	,	,	PUNCT
crl-17823	182	33	”	"	PUNCT
crl-17823	182	34	or	or	CCONJ
crl-17823	182	35	“	"	PUNCT
crl-17823	182	36	pretty	pretty	ADV
crl-17823	182	37	new	new	ADJ
crl-17823	182	38	to	to	ADP
crl-17823	182	39	this	this	DET
crl-17823	182	40	resource	resource	NOUN
crl-17823	182	41	.	.	PUNCT
crl-17823	182	42	”	"	PUNCT
crl-17823	183	1	they	they	PRON
crl-17823	183	2	said	say	VERB
crl-17823	183	3	“	"	PUNCT
crl-17823	183	4	my	my	PRON
crl-17823	183	5	background	background	NOUN
crl-17823	183	6	is	be	AUX
crl-17823	183	7	not	not	PART
crl-17823	183	8	[	[	X
crl-17823	183	9	subject	subject	NOUN
crl-17823	183	10	]	]	X
crl-17823	183	11	,	,	PUNCT
crl-17823	183	12	”	"	PUNCT
crl-17823	183	13	“	"	PUNCT
crl-17823	183	14	my	my	PRON
crl-17823	183	15	knowledge	knowledge	NOUN
crl-17823	183	16	of	of	ADP
crl-17823	183	17	this	this	PRON
crl-17823	183	18	is	be	AUX
crl-17823	183	19	very	very	ADV
crl-17823	183	20	limited	limited	ADJ
crl-17823	183	21	,	,	PUNCT
crl-17823	183	22	”	"	PUNCT
crl-17823	183	23	“	"	PUNCT
crl-17823	183	24	my	my	PRON
crl-17823	183	25	skills	skill	NOUN
crl-17823	183	26	are	be	AUX
crl-17823	183	27	limited	limited	ADJ
crl-17823	183	28	,	,	PUNCT
crl-17823	183	29	”	"	PUNCT
crl-17823	183	30	“	"	PUNCT
crl-17823	183	31	this	this	PRON
crl-17823	183	32	is	be	AUX
crl-17823	183	33	not	not	PART
crl-17823	183	34	a	a	DET
crl-17823	183	35	field	field	NOUN
crl-17823	183	36	that	that	PRON
crl-17823	183	37	i	i	PRON
crl-17823	183	38	am	be	AUX
crl-17823	183	39	at	at	ADV
crl-17823	183	40	all	all	ADV
crl-17823	183	41	familiar	familiar	ADJ
crl-17823	183	42	with	with	ADP
crl-17823	183	43	,	,	PUNCT
crl-17823	183	44	”	"	PUNCT
crl-17823	183	45	or	or	CCONJ
crl-17823	183	46	“	"	PUNCT
crl-17823	183	47	this	this	PRON
crl-17823	183	48	is	be	AUX
crl-17823	183	49	not	not	PART
crl-17823	183	50	my	my	PRON
crl-17823	183	51	field	field	NOUN
crl-17823	183	52	of	of	ADP
crl-17823	183	53	expertise	expertise	NOUN
crl-17823	183	54	.	.	PUNCT
crl-17823	183	55	”	"	PUNCT
crl-17823	184	1	some	some	DET
crl-17823	184	2	providers	provider	NOUN
crl-17823	184	3	announced	announce	VERB
crl-17823	184	4	a	a	DET
crl-17823	184	5	caveat	caveat	NOUN
crl-17823	184	6	about	about	ADP
crl-17823	184	7	their	their	PRON
crl-17823	184	8	ability	ability	NOUN
crl-17823	184	9	to	to	PART
crl-17823	184	10	assist	assist	VERB
crl-17823	184	11	before	before	ADP
crl-17823	184	12	getting	get	VERB
crl-17823	184	13	into	into	ADP
crl-17823	184	14	the	the	DET
crl-17823	184	15	reference	reference	NOUN
crl-17823	184	16	interview	interview	NOUN
crl-17823	184	17	or	or	CCONJ
crl-17823	184	18	attempting	attempt	VERB
crl-17823	184	19	to	to	PART
crl-17823	184	20	find	find	VERB
crl-17823	184	21	information	information	NOUN
crl-17823	184	22	.	.	PUNCT
crl-17823	185	1	the	the	DET
crl-17823	185	2	transcripts	transcript	NOUN
crl-17823	185	3	offer	offer	VERB
crl-17823	185	4	hints	hint	NOUN
crl-17823	185	5	about	about	ADP
crl-17823	185	6	the	the	DET
crl-17823	185	7	relative	relative	ADJ
crl-17823	185	8	importance	importance	NOUN
crl-17823	185	9	to	to	ADP
crl-17823	185	10	providers	provider	NOUN
crl-17823	185	11	and	and	CCONJ
crl-17823	185	12	patrons	patron	NOUN
crl-17823	185	13	of	of	ADP
crl-17823	185	14	subject	subject	ADJ
crl-17823	185	15	knowledge	knowledge	NOUN
crl-17823	185	16	.	.	PUNCT
crl-17823	186	1	in	in	ADP
crl-17823	186	2	one	one	NUM
crl-17823	186	3	interaction	interaction	NOUN
crl-17823	186	4	,	,	PUNCT
crl-17823	186	5	the	the	DET
crl-17823	186	6	patron	patron	NOUN
crl-17823	186	7	resisted	resist	VERB
crl-17823	186	8	the	the	DET
crl-17823	186	9	provider	provider	NOUN
crl-17823	186	10	’s	’s	NOUN
crl-17823	186	11	claim	claim	NOUN
crl-17823	186	12	that	that	SCONJ
crl-17823	186	13	subject	subject	ADJ
crl-17823	186	14	expertise	expertise	NOUN
crl-17823	186	15	was	be	AUX
crl-17823	186	16	necessary	necessary	ADJ
crl-17823	186	17	for	for	SCONJ
crl-17823	186	18	the	the	DET
crl-17823	186	19	information	information	NOUN
crl-17823	186	20	need	need	NOUN
crl-17823	186	21	,	,	PUNCT
crl-17823	186	22	citing	cite	VERB
crl-17823	186	23	the	the	DET
crl-17823	186	24	more	more	ADV
crl-17823	186	25	generalized	generalize	VERB
crl-17823	186	26	search	search	NOUN
crl-17823	186	27	skill	skill	NOUN
crl-17823	186	28	of	of	ADP
crl-17823	186	29	narrowing	narrow	VERB
crl-17823	186	30	a	a	DET
crl-17823	186	31	search	search	NOUN
crl-17823	186	32	,	,	PUNCT
crl-17823	186	33	and	and	CCONJ
crl-17823	186	34	the	the	DET
crl-17823	186	35	provider	provider	NOUN
crl-17823	186	36	pushed	push	VERB
crl-17823	186	37	back	back	ADV
crl-17823	186	38	:	:	PUNCT
crl-17823	186	39	ga	ga	NOUN
crl-17823	186	40	:	:	PUNCT
crl-17823	187	1	as	as	ADV
crl-17823	187	2	much	much	ADV
crl-17823	187	3	as	as	SCONJ
crl-17823	187	4	i	i	PRON
crl-17823	187	5	’d	’d	AUX
crl-17823	187	6	like	like	VERB
crl-17823	187	7	to	to	PART
crl-17823	187	8	help	help	VERB
crl-17823	187	9	you	you	PRON
crl-17823	187	10	this	this	PRON
crl-17823	187	11	is	be	AUX
crl-17823	187	12	far	far	ADV
crl-17823	187	13	outside	outside	ADV
crl-17823	187	14	of	of	ADP
crl-17823	187	15	my	my	PRON
crl-17823	187	16	field	field	NOUN
crl-17823	187	17	of	of	ADP
crl-17823	187	18	expertise	expertise	NOUN
crl-17823	187	19	ga	ga	PROPN
crl-17823	187	20	:	:	PUNCT
crl-17823	187	21	i’d	i’d	PROPN
crl-17823	187	22	suggest	suggest	VERB
crl-17823	187	23	getting	get	VERB
crl-17823	187	24	in	in	ADP
crl-17823	187	25	touch	touch	NOUN
crl-17823	187	26	with	with	ADP
crl-17823	187	27	the	the	DET
crl-17823	187	28	library	library	NOUN
crl-17823	187	29	of	of	ADP
crl-17823	187	30	health	health	PROPN
crl-17823	187	31	sciences	science	NOUN
crl-17823	187	32	patron	patron	NOUN
crl-17823	187	33	:	:	PUNCT
crl-17823	187	34	my	my	PRON
crl-17823	187	35	question	question	NOUN
crl-17823	187	36	is	be	AUX
crl-17823	187	37	more	more	ADV
crl-17823	187	38	on	on	ADP
crl-17823	187	39	narrowing	narrow	VERB
crl-17823	187	40	searches	search	NOUN
crl-17823	187	41	on	on	ADP
crl-17823	187	42	cinahl	cinahl	NOUN
crl-17823	187	43	the	the	DET
crl-17823	187	44	terms	term	NOUN
crl-17823	187	45	do	do	AUX
crl-17823	187	46	nt	not	PART
crl-17823	187	47	matter	matter	VERB
crl-17823	187	48	ga	ga	NOUN
crl-17823	187	49	:	:	PUNCT
crl-17823	187	50	as	as	SCONJ
crl-17823	187	51	they	they	PRON
crl-17823	187	52	are	be	AUX
crl-17823	187	53	far	far	ADV
crl-17823	187	54	better	well	ADV
crl-17823	187	55	equipped	equip	VERB
crl-17823	187	56	to	to	PART
crl-17823	187	57	handle	handle	VERB
crl-17823	187	58	such	such	ADJ
crl-17823	187	59	inquiries	inquiry	NOUN
crl-17823	187	60	ga	ga	NOUN
crl-17823	187	61	:	:	PUNCT
crl-17823	187	62	right	right	INTJ
crl-17823	187	63	,	,	PUNCT
crl-17823	187	64	i	i	PRON
crl-17823	187	65	’ve	’ve	AUX
crl-17823	187	66	never	never	ADV
crl-17823	187	67	used	use	VERB
crl-17823	187	68	that	that	DET
crl-17823	187	69	database	database	NOUN
crl-17823	187	70	patron	patron	NOUN
crl-17823	187	71	:	:	PUNCT
crl-17823	187	72	ok	ok	PROPN
crl-17823	187	73	ga	ga	PROPN
crl-17823	187	74	:	:	PUNCT
crl-17823	187	75	i’m	i’m	PROPN
crl-17823	187	76	there	there	ADV
crl-17823	187	77	right	right	ADV
crl-17823	187	78	now	now	ADV
crl-17823	187	79	ga	ga	INTJ
crl-17823	187	80	:	:	PUNCT
crl-17823	187	81	trying	try	VERB
crl-17823	187	82	to	to	PART
crl-17823	187	83	figure	figure	VERB
crl-17823	187	84	it	it	PRON
crl-17823	187	85	out	out	ADP
crl-17823	187	86	,	,	PUNCT
crl-17823	187	87	which	which	PRON
crl-17823	187	88	will	will	AUX
crl-17823	187	89	most	most	ADV
crl-17823	187	90	likely	likely	ADV
crl-17823	187	91	take	take	VERB
crl-17823	187	92	me	i	PRON
crl-17823	187	93	a	a	DET
crl-17823	187	94	while	while	NOUN
crl-17823	187	95	ga	ga	NOUN
crl-17823	187	96	:	:	PUNCT
crl-17823	187	97	i	i	PRON
crl-17823	187	98	do	do	AUX
crl-17823	187	99	n’t	not	PART
crl-17823	187	100	want	want	VERB
crl-17823	187	101	to	to	PART
crl-17823	187	102	keep	keep	VERB
crl-17823	187	103	you	you	PRON
crl-17823	187	104	hostage	hostage	NOUN
crl-17823	187	105	to	to	ADP
crl-17823	187	106	my	my	PRON
crl-17823	187	107	learning	learn	VERB
crl-17823	187	108	curve	curve	NOUN
crl-17823	187	109	patron	patron	NOUN
crl-17823	187	110	:	:	PUNCT
crl-17823	187	111	its	its	PRON
crl-17823	187	112	ok	ok	ADJ
crl-17823	187	113	thanks	thank	NOUN
crl-17823	187	114	tho	tho	PROPN
crl-17823	187	115	ga	ga	PROPN
crl-17823	187	116	:	:	PUNCT
crl-17823	187	117	of	of	ADP
crl-17823	187	118	course	course	NOUN
crl-17823	187	119	this	this	DET
crl-17823	187	120	interaction	interaction	NOUN
crl-17823	187	121	gives	give	VERB
crl-17823	187	122	the	the	DET
crl-17823	187	123	impression	impression	NOUN
crl-17823	187	124	that	that	SCONJ
crl-17823	187	125	the	the	DET
crl-17823	187	126	ga	ga	NOUN
crl-17823	187	127	is	be	AUX
crl-17823	187	128	working	work	VERB
crl-17823	187	129	to	to	PART
crl-17823	187	130	cut	cut	VERB
crl-17823	187	131	the	the	DET
crl-17823	187	132	chat	chat	NOUN
crl-17823	187	133	short	short	ADJ
crl-17823	187	134	.	.	PUNCT
crl-17823	188	1	rarely	rarely	ADV
crl-17823	188	2	,	,	PUNCT
crl-17823	188	3	a	a	DET
crl-17823	188	4	provider	provider	NOUN
crl-17823	188	5	offered	offer	VERB
crl-17823	188	6	to	to	PART
crl-17823	188	7	work	work	VERB
crl-17823	188	8	with	with	ADP
crl-17823	188	9	a	a	DET
crl-17823	188	10	subject	subject	ADJ
crl-17823	188	11	specialist	specialist	NOUN
crl-17823	188	12	on	on	ADP
crl-17823	188	13	behalf	behalf	NOUN
crl-17823	188	14	of	of	ADP
crl-17823	188	15	a	a	DET
crl-17823	188	16	patron	patron	NOUN
crl-17823	188	17	,	,	PUNCT
crl-17823	188	18	for	for	ADP
crl-17823	188	19	example	example	NOUN
crl-17823	188	20	:	:	PUNCT
crl-17823	188	21	“	"	PUNCT
crl-17823	188	22	i	i	PRON
crl-17823	188	23	might	might	AUX
crl-17823	188	24	need	need	VERB
crl-17823	188	25	to	to	PART
crl-17823	188	26	consult	consult	VERB
crl-17823	188	27	with	with	ADP
crl-17823	188	28	a	a	DET
crl-17823	188	29	health	health	NOUN
crl-17823	188	30	sciences	science	NOUN
crl-17823	188	31	librarian	librarian	NOUN
crl-17823	188	32	,	,	PUNCT
crl-17823	188	33	”	"	PUNCT
crl-17823	188	34	“	"	PUNCT
crl-17823	188	35	i	i	PRON
crl-17823	188	36	would	would	AUX
crl-17823	188	37	need	need	VERB
crl-17823	188	38	to	to	PART
crl-17823	188	39	get	get	VERB
crl-17823	188	40	some	some	DET
crl-17823	188	41	support	support	NOUN
crl-17823	188	42	from	from	ADP
crl-17823	188	43	our	our	PRON
crl-17823	188	44	business	business	NOUN
crl-17823	188	45	librarians	librarian	VERB
crl-17823	188	46	to	to	PART
crl-17823	188	47	give	give	VERB
crl-17823	188	48	you	you	PRON
crl-17823	188	49	a	a	DET
crl-17823	188	50	solid	solid	ADJ
crl-17823	188	51	answer	answer	NOUN
crl-17823	188	52	,	,	PUNCT
crl-17823	188	53	”	"	PUNCT
crl-17823	188	54	and	and	CCONJ
crl-17823	188	55	“	"	PUNCT
crl-17823	188	56	i	i	PRON
crl-17823	188	57	’m	’m	VERB
crl-17823	188	58	on	on	ADP
crl-17823	188	59	the	the	DET
crl-17823	188	60	phone	phone	NOUN
crl-17823	188	61	now	now	ADV
crl-17823	188	62	with	with	ADP
crl-17823	188	63	a	a	DET
crl-17823	188	64	health	health	NOUN
crl-17823	188	65	sciences	science	NOUN
crl-17823	188	66	expert	expert	NOUN
crl-17823	188	67	.	.	PUNCT
crl-17823	188	68	”	"	PUNCT
crl-17823	189	1	it	it	PRON
crl-17823	189	2	was	be	AUX
crl-17823	189	3	also	also	ADV
crl-17823	189	4	rare	rare	ADJ
crl-17823	189	5	for	for	SCONJ
crl-17823	189	6	a	a	DET
crl-17823	189	7	provider	provider	NOUN
crl-17823	189	8	to	to	PART
crl-17823	189	9	suggest	suggest	VERB
crl-17823	189	10	that	that	SCONJ
crl-17823	189	11	chat	chat	NOUN
crl-17823	189	12	as	as	ADP
crl-17823	189	13	a	a	DET
crl-17823	189	14	mode	mode	NOUN
crl-17823	189	15	of	of	ADP
crl-17823	189	16	reference	reference	NOUN
crl-17823	189	17	was	be	AUX
crl-17823	189	18	the	the	DET
crl-17823	189	19	reason	reason	NOUN
crl-17823	189	20	for	for	ADP
crl-17823	189	21	a	a	DET
crl-17823	189	22	referral	referral	NOUN
crl-17823	189	23	:	:	PUNCT
crl-17823	189	24	“	"	PUNCT
crl-17823	189	25	i	i	PRON
crl-17823	189	26	do	do	AUX
crl-17823	189	27	n’t	not	PART
crl-17823	189	28	think	think	VERB
crl-17823	189	29	i	i	PRON
crl-17823	189	30	am	be	AUX
crl-17823	189	31	able	able	ADJ
crl-17823	189	32	to	to	PART
crl-17823	189	33	give	give	VERB
crl-17823	189	34	you	you	PRON
crl-17823	189	35	the	the	DET
crl-17823	189	36	best	good	ADJ
crl-17823	189	37	information	information	NOUN
crl-17823	189	38	and	and	CCONJ
crl-17823	189	39	suggestions	suggestion	NOUN
crl-17823	189	40	via	via	ADP
crl-17823	189	41	chat	chat	NOUN
crl-17823	189	42	”	"	PUNCT
crl-17823	189	43	“	"	PUNCT
crl-17823	189	44	it	it	PRON
crl-17823	189	45	’s	’	VERB
crl-17823	189	46	a	a	DET
crl-17823	189	47	bit	bit	NOUN
crl-17823	189	48	hard	hard	ADJ
crl-17823	189	49	to	to	PART
crl-17823	189	50	describe	describe	VERB
crl-17823	189	51	all	all	DET
crl-17823	189	52	the	the	DET
crl-17823	189	53	t[r]icks	t[r]ick	NOUN
crl-17823	189	54	to	to	ADP
crl-17823	189	55	searching	search	VERB
crl-17823	189	56	by	by	ADP
crl-17823	189	57	i	i	PRON
crl-17823	189	58	m	m	VERB
crl-17823	189	59	”	"	PUNCT
crl-17823	189	60	“	"	PUNCT
crl-17823	189	61	unfortunately	unfortunately	ADV
crl-17823	189	62	,	,	PUNCT
crl-17823	189	63	chat	chat	NOUN
crl-17823	189	64	is	be	AUX
crl-17823	189	65	n’t	not	PART
crl-17823	189	66	the	the	DET
crl-17823	189	67	best	good	ADJ
crl-17823	189	68	way	way	NOUN
crl-17823	189	69	to	to	PART
crl-17823	189	70	teach	teach	VERB
crl-17823	189	71	search	search	NOUN
crl-17823	189	72	skills	skill	NOUN
crl-17823	189	73	since	since	SCONJ
crl-17823	189	74	we	we	PRON
crl-17823	189	75	ca	can	AUX
crl-17823	189	76	n’t	not	PART
crl-17823	189	77	see	see	VERB
crl-17823	189	78	each	each	DET
crl-17823	189	79	other	other	ADJ
crl-17823	189	80	’s	’s	NOUN
crl-17823	189	81	screens	screen	NOUN
crl-17823	189	82	and	and	CCONJ
crl-17823	189	83	it	it	PRON
crl-17823	189	84	’s	’	VERB
crl-17823	189	85	a	a	DET
crl-17823	189	86	little	little	ADJ
crl-17823	189	87	complicated	complicated	ADJ
crl-17823	189	88	”	"	PUNCT
crl-17823	189	89	patrons	patron	NOUN
crl-17823	189	90	did	do	AUX
crl-17823	189	91	not	not	PART
crl-17823	189	92	always	always	ADV
crl-17823	189	93	respond	respond	VERB
crl-17823	189	94	to	to	ADP
crl-17823	189	95	a	a	DET
crl-17823	189	96	referral	referral	NOUN
crl-17823	189	97	,	,	PUNCT
crl-17823	189	98	but	but	CCONJ
crl-17823	189	99	positive	positive	ADJ
crl-17823	189	100	responses	response	NOUN
crl-17823	189	101	correlated	correlate	VERB
crl-17823	189	102	with	with	ADP
crl-17823	189	103	the	the	DET
crl-17823	189	104	presence	presence	NOUN
crl-17823	189	105	and	and	CCONJ
crl-17823	189	106	extent	extent	NOUN
crl-17823	189	107	of	of	ADP
crl-17823	189	108	a	a	DET
crl-17823	189	109	reference	reference	NOUN
crl-17823	189	110	interview	interview	NOUN
crl-17823	189	111	and	and	CCONJ
crl-17823	189	112	tickets	ticket	NOUN
crl-17823	189	113	as	as	ADP
crl-17823	189	114	the	the	DET
crl-17823	189	115	means	mean	NOUN
crl-17823	189	116	of	of	ADP
crl-17823	189	117	referral	referral	NOUN
crl-17823	189	118	.	.	PUNCT
crl-17823	190	1	examples	example	NOUN
crl-17823	190	2	of	of	ADP
crl-17823	190	3	positive	positive	ADJ
crl-17823	190	4	responses	response	NOUN
crl-17823	190	5	included	include	VERB
crl-17823	190	6	“	"	PUNCT
crl-17823	190	7	okay	okay	INTJ
crl-17823	190	8	,	,	PUNCT
crl-17823	190	9	thanks	thank	NOUN
crl-17823	190	10	!	!	PUNCT
crl-17823	191	1	i	i	PRON
crl-17823	191	2	will	will	AUX
crl-17823	191	3	connect	connect	VERB
crl-17823	191	4	with	with	ADP
crl-17823	191	5	her	she	PRON
crl-17823	191	6	”	"	PUNCT
crl-17823	191	7	;	;	PUNCT
crl-17823	191	8	“	"	PUNCT
crl-17823	191	9	great	great	ADJ
crl-17823	191	10	thanks	thank	NOUN
crl-17823	191	11	you	you	PRON
crl-17823	191	12	so	so	ADV
crl-17823	191	13	much	much	ADV
crl-17823	191	14	i	i	PRON
crl-17823	191	15	will	will	AUX
crl-17823	191	16	be	be	AUX
crl-17823	191	17	waiting	wait	VERB
crl-17823	191	18	to	to	PART
crl-17823	191	19	hear	hear	VERB
crl-17823	191	20	from	from	ADP
crl-17823	191	21	her	she	PRON
crl-17823	191	22	”	"	PUNCT
crl-17823	191	23	;	;	PUNCT
crl-17823	191	24	“	"	PUNCT
crl-17823	191	25	i	i	PRON
crl-17823	191	26	will	will	AUX
crl-17823	191	27	contact	contact	VERB
crl-17823	191	28	her	she	PRON
crl-17823	191	29	for	for	ADP
crl-17823	191	30	help	help	NOUN
crl-17823	191	31	,	,	PUNCT
crl-17823	191	32	thank	thank	VERB
crl-17823	191	33	you	you	PRON
crl-17823	191	34	,	,	PUNCT
crl-17823	191	35	otherwise	otherwise	ADV
crl-17823	191	36	i	i	PRON
crl-17823	191	37	would	would	AUX
crl-17823	191	38	n’t	not	PART
crl-17823	191	39	have	have	AUX
crl-17823	191	40	known	know	VERB
crl-17823	191	41	to	to	PART
crl-17823	191	42	contact	contact	VERB
crl-17823	191	43	her	she	PRON
crl-17823	191	44	.	.	PUNCT
crl-17823	191	45	”	"	PUNCT
crl-17823	192	1	note	note	VERB
crl-17823	192	2	that	that	SCONJ
crl-17823	192	3	there	there	PRON
crl-17823	192	4	is	be	VERB
crl-17823	192	5	currently	currently	ADV
crl-17823	192	6	no	no	DET
crl-17823	192	7	way	way	NOUN
crl-17823	192	8	to	to	PART
crl-17823	192	9	track	track	VERB
crl-17823	192	10	whether	whether	SCONJ
crl-17823	192	11	the	the	DET
crl-17823	192	12	patron	patron	NOUN
crl-17823	192	13	followed	follow	VERB
crl-17823	192	14	through	through	ADP
crl-17823	192	15	and	and	CCONJ
crl-17823	192	16	contacted	contact	VERB
crl-17823	192	17	the	the	DET
crl-17823	192	18	librarian	librarian	NOUN
crl-17823	192	19	,	,	PUNCT
crl-17823	192	20	because	because	SCONJ
crl-17823	192	21	contact	contact	NOUN
crl-17823	192	22	is	be	AUX
crl-17823	192	23	often	often	ADV
crl-17823	192	24	made	make	VERB
crl-17823	192	25	outside	outside	ADP
crl-17823	192	26	the	the	DET
crl-17823	192	27	virtual	virtual	ADJ
crl-17823	192	28	reference	reference	NOUN
crl-17823	192	29	system	system	NOUN
crl-17823	192	30	.	.	PUNCT
crl-17823	193	1	any	any	DET
crl-17823	193	2	study	study	NOUN
crl-17823	193	3	to	to	PART
crl-17823	193	4	measure	measure	VERB
crl-17823	193	5	follow	follow	NOUN
crl-17823	193	6	-	-	PUNCT
crl-17823	193	7	ups	up	NOUN
crl-17823	193	8	would	would	AUX
crl-17823	193	9	need	need	VERB
crl-17823	193	10	to	to	PART
crl-17823	193	11	be	be	AUX
crl-17823	193	12	designed	design	VERB
crl-17823	193	13	carefully	carefully	ADV
crl-17823	193	14	to	to	PART
crl-17823	193	15	protect	protect	VERB
crl-17823	193	16	patron	patron	NOUN
crl-17823	193	17	privacy	privacy	NOUN
crl-17823	193	18	.	.	PUNCT
crl-17823	194	1	negative	negative	ADJ
crl-17823	194	2	responses	response	NOUN
crl-17823	194	3	usually	usually	ADV
crl-17823	194	4	took	take	VERB
crl-17823	194	5	the	the	DET
crl-17823	194	6	form	form	NOUN
crl-17823	194	7	of	of	ADP
crl-17823	194	8	the	the	DET
crl-17823	194	9	patron	patron	NOUN
crl-17823	194	10	declining	decline	VERB
crl-17823	194	11	the	the	DET
crl-17823	194	12	referral	referral	NOUN
crl-17823	194	13	.	.	PUNCT
crl-17823	195	1	some	some	PRON
crl-17823	195	2	stated	state	VERB
crl-17823	195	3	the	the	DET
crl-17823	195	4	timeframe	timeframe	NOUN
crl-17823	195	5	for	for	ADP
crl-17823	195	6	the	the	DET
crl-17823	195	7	assignment	assignment	NOUN
crl-17823	195	8	or	or	CCONJ
crl-17823	195	9	project	project	NOUN
crl-17823	195	10	made	make	VERB
crl-17823	195	11	a	a	DET
crl-17823	195	12	referral	referral	NOUN
crl-17823	195	13	impossible	impossible	ADJ
crl-17823	195	14	;	;	PUNCT
crl-17823	195	15	for	for	ADP
crl-17823	195	16	example	example	NOUN
crl-17823	195	17	,	,	PUNCT
crl-17823	195	18	one	one	NUM
crl-17823	195	19	patron	patron	NOUN
crl-17823	195	20	was	be	AUX
crl-17823	195	21	acquainted	acquaint	VERB
crl-17823	195	22	with	with	ADP
crl-17823	195	23	the	the	DET
crl-17823	195	24	subject	subject	NOUN
crl-17823	195	25	specialist	specialist	NOUN
crl-17823	195	26	but	but	CCONJ
crl-17823	195	27	was	be	AUX
crl-17823	195	28	completing	complete	VERB
crl-17823	195	29	a	a	DET
crl-17823	195	30	project	project	NOUN
crl-17823	195	31	at	at	ADP
crl-17823	195	32	night	night	NOUN
crl-17823	195	33	when	when	SCONJ
crl-17823	195	34	that	that	DET
crl-17823	195	35	librarian	librarian	NOUN
crl-17823	195	36	was	be	AUX
crl-17823	195	37	not	not	PART
crl-17823	195	38	available	available	ADJ
crl-17823	195	39	.	.	PUNCT
crl-17823	196	1	figure	figure	VERB
crl-17823	196	2	5	5	NUM
crl-17823	196	3	shows	show	VERB
crl-17823	196	4	that	that	SCONJ
crl-17823	196	5	,	,	PUNCT
crl-17823	196	6	in	in	ADP
crl-17823	196	7	the	the	DET
crl-17823	196	8	small	small	ADJ
crl-17823	196	9	number	number	NOUN
crl-17823	196	10	of	of	ADP
crl-17823	196	11	interactions	interaction	NOUN
crl-17823	196	12	in	in	ADP
crl-17823	196	13	which	which	PRON
crl-17823	196	14	the	the	DET
crl-17823	196	15	provider	provider	NOUN
crl-17823	196	16	conducted	conduct	VERB
crl-17823	196	17	an	an	DET
crl-17823	196	18	extensive	extensive	ADJ
crl-17823	196	19	reference	reference	NOUN
crl-17823	196	20	interview	interview	NOUN
crl-17823	196	21	to	to	PART
crl-17823	196	22	understand	understand	VERB
crl-17823	196	23	the	the	DET
crl-17823	196	24	information	information	NOUN
crl-17823	196	25	need	need	VERB
crl-17823	196	26	in	in	ADP
crl-17823	196	27	depth	depth	NOUN
crl-17823	196	28	,	,	PUNCT
crl-17823	196	29	62	62	NUM
crl-17823	196	30	percent	percent	NOUN
crl-17823	196	31	of	of	ADP
crl-17823	196	32	patrons	patron	NOUN
crl-17823	196	33	responded	respond	VERB
crl-17823	196	34	positively	positively	ADV
crl-17823	196	35	to	to	ADP
crl-17823	196	36	a	a	DET
crl-17823	196	37	referral	referral	NOUN
crl-17823	196	38	,	,	PUNCT
crl-17823	196	39	17	17	NUM
crl-17823	196	40	percent	percent	NOUN
crl-17823	196	41	were	be	AUX
crl-17823	196	42	neutral	neutral	ADJ
crl-17823	196	43	,	,	PUNCT
crl-17823	196	44	7	7	NUM
crl-17823	196	45	percent	percent	NOUN
crl-17823	196	46	responded	respond	VERB
crl-17823	196	47	negatively	negatively	ADV
crl-17823	196	48	,	,	PUNCT
crl-17823	196	49	and	and	CCONJ
crl-17823	196	50	14	14	NUM
crl-17823	196	51	percent	percent	NOUN
crl-17823	196	52	did	do	AUX
crl-17823	196	53	not	not	PART
crl-17823	196	54	respond	respond	VERB
crl-17823	196	55	.	.	PUNCT
crl-17823	197	1	of	of	ADP
crl-17823	197	2	the	the	DET
crl-17823	197	3	much	much	ADV
crl-17823	197	4	larger	large	ADJ
crl-17823	197	5	number	number	NOUN
crl-17823	197	6	of	of	ADP
crl-17823	197	7	interactions	interaction	NOUN
crl-17823	197	8	with	with	ADP
crl-17823	197	9	a	a	DET
crl-17823	197	10	minimal	minimal	ADJ
crl-17823	197	11	reference	reference	NOUN
crl-17823	197	12	interview	interview	NOUN
crl-17823	197	13	,	,	PUNCT
crl-17823	197	14	51	51	NUM
crl-17823	197	15	percent	percent	NOUN
crl-17823	197	16	responded	respond	VERB
crl-17823	197	17	positively	positively	ADV
crl-17823	197	18	.	.	PUNCT
crl-17823	198	1	in	in	ADP
crl-17823	198	2	interactions	interaction	NOUN
crl-17823	198	3	lacking	lack	VERB
crl-17823	198	4	a	a	DET
crl-17823	198	5	reference	reference	NOUN
crl-17823	198	6	interview	interview	NOUN
crl-17823	198	7	,	,	PUNCT
crl-17823	198	8	40	40	NUM
crl-17823	198	9	percent	percent	NOUN
crl-17823	198	10	of	of	ADP
crl-17823	198	11	patrons	patron	NOUN
crl-17823	198	12	responded	respond	VERB
crl-17823	198	13	positively	positively	ADV
crl-17823	198	14	to	to	ADP
crl-17823	198	15	a	a	DET
crl-17823	198	16	referral	referral	NOUN
crl-17823	198	17	.	.	PUNCT
crl-17823	199	1	figure	figure	VERB
crl-17823	199	2	5	5	NUM
crl-17823	199	3	patron	patron	NOUN
crl-17823	199	4	response	response	NOUN
crl-17823	199	5	to	to	ADP
crl-17823	199	6	referrals	referral	NOUN
crl-17823	199	7	in	in	ADP
crl-17823	199	8	chat	chat	NOUN
crl-17823	199	9	reference	reference	NOUN
crl-17823	199	10	by	by	ADP
crl-17823	199	11	presence	presence	NOUN
crl-17823	199	12	and	and	CCONJ
crl-17823	199	13	extent	extent	NOUN
crl-17823	199	14	of	of	ADP
crl-17823	199	15	reference	reference	NOUN
crl-17823	199	16	interview	interview	NOUN
crl-17823	199	17	(	(	PUNCT
crl-17823	199	18	n=467	n=467	X
crl-17823	199	19	)	)	PUNCT
crl-17823	199	20	(	(	PUNCT
crl-17823	199	21	uic	uic	PROPN
crl-17823	199	22	library	library	PROPN
crl-17823	199	23	academic	academic	ADJ
crl-17823	199	24	years	year	NOUN
crl-17823	199	25	2015–16	2015–16	PROPN
crl-17823	199	26	and	and	CCONJ
crl-17823	199	27	2016–17	2016–17	NUM
crl-17823	199	28	)	)	PUNCT
crl-17823	199	29	creating	create	VERB
crl-17823	199	30	a	a	DET
crl-17823	199	31	ticket	ticket	NOUN
crl-17823	199	32	to	to	PART
crl-17823	199	33	have	have	VERB
crl-17823	199	34	a	a	DET
crl-17823	199	35	librarian	librarian	ADJ
crl-17823	199	36	follow	follow	VERB
crl-17823	199	37	up	up	ADP
crl-17823	199	38	with	with	ADP
crl-17823	199	39	the	the	DET
crl-17823	199	40	patron	patron	NOUN
crl-17823	199	41	also	also	ADV
crl-17823	199	42	correlated	correlate	VERB
crl-17823	199	43	with	with	ADP
crl-17823	199	44	more	more	ADV
crl-17823	199	45	positive	positive	ADJ
crl-17823	199	46	responses	response	NOUN
crl-17823	199	47	to	to	ADP
crl-17823	199	48	referrals	referral	NOUN
crl-17823	199	49	(	(	PUNCT
crl-17823	199	50	see	see	VERB
crl-17823	199	51	figure	figure	NOUN
crl-17823	199	52	6	6	NUM
crl-17823	199	53	)	)	PUNCT
crl-17823	199	54	.	.	PUNCT
crl-17823	200	1	in	in	ADP
crl-17823	200	2	interactions	interaction	NOUN
crl-17823	200	3	where	where	SCONJ
crl-17823	200	4	providers	provider	NOUN
crl-17823	200	5	put	put	VERB
crl-17823	200	6	in	in	ADP
crl-17823	200	7	a	a	DET
crl-17823	200	8	ticket	ticket	NOUN
crl-17823	200	9	(	(	PUNCT
crl-17823	200	10	whether	whether	SCONJ
crl-17823	200	11	manual	manual	ADJ
crl-17823	200	12	or	or	CCONJ
crl-17823	200	13	automatic	automatic	ADJ
crl-17823	200	14	)	)	PUNCT
crl-17823	200	15	,	,	PUNCT
crl-17823	200	16	65	65	NUM
crl-17823	200	17	percent	percent	NOUN
crl-17823	200	18	of	of	ADP
crl-17823	200	19	patrons	patron	NOUN
crl-17823	200	20	responded	respond	VERB
crl-17823	200	21	positively	positively	ADV
crl-17823	200	22	and	and	CCONJ
crl-17823	200	23	9	9	NUM
crl-17823	200	24	percent	percent	NOUN
crl-17823	200	25	responded	respond	VERB
crl-17823	200	26	negatively	negatively	ADV
crl-17823	200	27	.	.	PUNCT
crl-17823	201	1	fewer	few	ADJ
crl-17823	201	2	than	than	ADP
crl-17823	201	3	half	half	DET
crl-17823	201	4	the	the	DET
crl-17823	201	5	patrons	patron	NOUN
crl-17823	201	6	responded	respond	VERB
crl-17823	201	7	positively	positively	ADV
crl-17823	201	8	to	to	ADP
crl-17823	201	9	other	other	ADJ
crl-17823	201	10	means	mean	NOUN
crl-17823	201	11	of	of	ADP
crl-17823	201	12	referral	referral	NOUN
crl-17823	201	13	.	.	PUNCT
crl-17823	202	1	figure	figure	VERB
crl-17823	202	2	6	6	NUM
crl-17823	202	3	patron	patron	NOUN
crl-17823	202	4	response	response	NOUN
crl-17823	202	5	to	to	ADP
crl-17823	202	6	referrals	referral	NOUN
crl-17823	202	7	in	in	ADP
crl-17823	202	8	chat	chat	NOUN
crl-17823	202	9	reference	reference	NOUN
crl-17823	202	10	by	by	ADP
crl-17823	202	11	means	mean	NOUN
crl-17823	202	12	of	of	ADP
crl-17823	202	13	referral	referral	NOUN
crl-17823	202	14	(	(	PUNCT
crl-17823	202	15	n=467	n=467	X
crl-17823	202	16	)	)	PUNCT
crl-17823	202	17	(	(	PUNCT
crl-17823	202	18	uic	uic	PROPN
crl-17823	202	19	library	library	PROPN
crl-17823	202	20	academic	academic	ADJ
crl-17823	202	21	years	year	NOUN
crl-17823	202	22	2015–16	2015–16	PROPN
crl-17823	202	23	and	and	CCONJ
crl-17823	202	24	2016–17	2016–17	NUM
crl-17823	202	25	)	)	PUNCT
crl-17823	202	26	figure	figure	NOUN
crl-17823	202	27	7	7	NUM
crl-17823	202	28	shows	show	VERB
crl-17823	202	29	that	that	SCONJ
crl-17823	202	30	the	the	DET
crl-17823	202	31	chat	chat	PROPN
crl-17823	202	32	provider	provider	NOUN
crl-17823	202	33	’s	’s	PART
crl-17823	202	34	attempt	attempt	NOUN
crl-17823	202	35	to	to	PART
crl-17823	202	36	provide	provide	VERB
crl-17823	202	37	research	research	NOUN
crl-17823	202	38	assistance	assistance	NOUN
crl-17823	202	39	to	to	ADP
crl-17823	202	40	the	the	DET
crl-17823	202	41	patron	patron	NOUN
crl-17823	202	42	was	be	AUX
crl-17823	202	43	not	not	PART
crl-17823	202	44	correlated	correlate	VERB
crl-17823	202	45	with	with	ADP
crl-17823	202	46	positive	positive	ADJ
crl-17823	202	47	responses	response	NOUN
crl-17823	202	48	to	to	ADP
crl-17823	202	49	the	the	DET
crl-17823	202	50	referral	referral	NOUN
crl-17823	202	51	.	.	PUNCT
crl-17823	203	1	a	a	DET
crl-17823	203	2	bit	bit	NOUN
crl-17823	203	3	fewer	few	ADJ
crl-17823	203	4	than	than	ADP
crl-17823	203	5	half	half	DET
crl-17823	203	6	the	the	DET
crl-17823	203	7	patrons	patron	NOUN
crl-17823	203	8	responded	respond	VERB
crl-17823	203	9	positively	positively	ADV
crl-17823	203	10	to	to	ADP
crl-17823	203	11	the	the	DET
crl-17823	203	12	referral	referral	NOUN
crl-17823	203	13	regardless	regardless	ADV
crl-17823	203	14	of	of	ADP
crl-17823	203	15	the	the	DET
crl-17823	203	16	level	level	NOUN
crl-17823	203	17	of	of	ADP
crl-17823	203	18	assistance	assistance	NOUN
crl-17823	203	19	the	the	DET
crl-17823	203	20	provider	provider	NOUN
crl-17823	203	21	offered	offer	VERB
crl-17823	203	22	.	.	PUNCT
crl-17823	204	1	note	note	VERB
crl-17823	204	2	that	that	SCONJ
crl-17823	204	3	the	the	DET
crl-17823	204	4	study	study	NOUN
crl-17823	204	5	did	do	AUX
crl-17823	204	6	not	not	PART
crl-17823	204	7	assess	assess	VERB
crl-17823	204	8	responses	response	NOUN
crl-17823	204	9	to	to	ADP
crl-17823	204	10	the	the	DET
crl-17823	204	11	assistance	assistance	NOUN
crl-17823	204	12	provided	provide	VERB
crl-17823	204	13	,	,	PUNCT
crl-17823	204	14	but	but	CCONJ
crl-17823	204	15	only	only	ADV
crl-17823	204	16	to	to	ADP
crl-17823	204	17	the	the	DET
crl-17823	204	18	referral	referral	NOUN
crl-17823	204	19	itself	itself	PRON
crl-17823	204	20	.	.	PUNCT
crl-17823	205	1	figure	figure	VERB
crl-17823	205	2	7	7	NUM
crl-17823	205	3	patron	patron	NOUN
crl-17823	205	4	response	response	NOUN
crl-17823	205	5	to	to	ADP
crl-17823	205	6	referrals	referral	NOUN
crl-17823	205	7	in	in	ADP
crl-17823	205	8	chat	chat	NOUN
crl-17823	205	9	reference	reference	NOUN
crl-17823	205	10	by	by	ADP
crl-17823	205	11	provider	provider	NOUN
crl-17823	205	12	’s	’s	PART
crl-17823	205	13	attempt	attempt	NOUN
crl-17823	205	14	to	to	PART
crl-17823	205	15	assist	assist	VERB
crl-17823	205	16	(	(	PUNCT
crl-17823	205	17	n=467	n=467	X
crl-17823	205	18	)	)	PUNCT
crl-17823	205	19	(	(	PUNCT
crl-17823	205	20	uic	uic	PROPN
crl-17823	205	21	library	library	PROPN
crl-17823	205	22	academic	academic	ADJ
crl-17823	205	23	years	year	NOUN
crl-17823	205	24	2015–16	2015–16	PROPN
crl-17823	205	25	and	and	CCONJ
crl-17823	205	26	2016–17	2016–17	NUM
crl-17823	205	27	)	)	PUNCT
crl-17823	205	28	in	in	ADP
crl-17823	205	29	most	most	ADJ
crl-17823	205	30	chat	chat	VERB
crl-17823	205	31	interactions	interaction	NOUN
crl-17823	205	32	with	with	ADP
crl-17823	205	33	all	all	DET
crl-17823	205	34	three	three	NUM
crl-17823	205	35	types	type	NOUN
crl-17823	205	36	of	of	ADP
crl-17823	205	37	providers	provider	NOUN
crl-17823	205	38	,	,	PUNCT
crl-17823	205	39	referrals	referral	NOUN
crl-17823	205	40	were	be	AUX
crl-17823	205	41	minimally	minimally	ADV
crl-17823	205	42	justified	justify	VERB
crl-17823	205	43	,	,	PUNCT
crl-17823	205	44	most	most	ADV
crl-17823	205	45	often	often	ADV
crl-17823	205	46	simply	simply	ADV
crl-17823	205	47	giving	give	VERB
crl-17823	205	48	the	the	DET
crl-17823	205	49	subject	subject	ADJ
crl-17823	205	50	specialization	specialization	NOUN
crl-17823	205	51	of	of	ADP
crl-17823	205	52	the	the	DET
crl-17823	205	53	librarian	librarian	NOUN
crl-17823	205	54	(	(	PUNCT
crl-17823	205	55	such	such	ADJ
crl-17823	205	56	as	as	ADP
crl-17823	205	57	“	"	PUNCT
crl-17823	205	58	our	our	PRON
crl-17823	205	59	psychology	psychology	NOUN
crl-17823	205	60	librarian	librarian	NOUN
crl-17823	205	61	”	"	PUNCT
crl-17823	205	62	)	)	PUNCT
crl-17823	205	63	.	.	PUNCT
crl-17823	206	1	figure	figure	VERB
crl-17823	206	2	8	8	NUM
crl-17823	206	3	shows	show	NOUN
crl-17823	206	4	that	that	SCONJ
crl-17823	206	5	librarians	librarians	PROPN
crl-17823	206	6	were	be	AUX
crl-17823	206	7	the	the	DET
crl-17823	206	8	most	most	ADV
crl-17823	206	9	likely	likely	ADJ
crl-17823	206	10	to	to	PART
crl-17823	206	11	explain	explain	VERB
crl-17823	206	12	the	the	DET
crl-17823	206	13	benefits	benefit	NOUN
crl-17823	206	14	of	of	ADP
crl-17823	206	15	working	work	VERB
crl-17823	206	16	with	with	ADP
crl-17823	206	17	a	a	DET
crl-17823	206	18	subject	subject	NOUN
crl-17823	206	19	specialist	specialist	NOUN
crl-17823	206	20	,	,	PUNCT
crl-17823	206	21	but	but	CCONJ
crl-17823	206	22	this	this	PRON
crl-17823	206	23	occurred	occur	VERB
crl-17823	206	24	in	in	ADP
crl-17823	206	25	only	only	ADV
crl-17823	206	26	a	a	DET
crl-17823	206	27	third	third	NOUN
crl-17823	206	28	of	of	ADP
crl-17823	206	29	interactions	interaction	NOUN
crl-17823	206	30	.	.	PUNCT
crl-17823	207	1	figure	figure	VERB
crl-17823	207	2	8	8	NUM
crl-17823	207	3	chat	chat	NOUN
crl-17823	207	4	reference	reference	NOUN
crl-17823	207	5	provider	provider	NOUN
crl-17823	207	6	justification	justification	NOUN
crl-17823	207	7	of	of	ADP
crl-17823	207	8	referral	referral	NOUN
crl-17823	207	9	by	by	ADP
crl-17823	207	10	status	status	NOUN
crl-17823	207	11	(	(	PUNCT
crl-17823	207	12	n=467	n=467	PROPN
crl-17823	207	13	)	)	PUNCT
crl-17823	207	14	(	(	PUNCT
crl-17823	207	15	uic	uic	PROPN
crl-17823	207	16	library	library	PROPN
crl-17823	207	17	academic	academic	ADJ
crl-17823	207	18	years	year	NOUN
crl-17823	207	19	2015–16	2015–16	PROPN
crl-17823	207	20	and	and	CCONJ
crl-17823	207	21	2016–17	2016–17	NUM
crl-17823	207	22	)	)	PUNCT
crl-17823	207	23	figure	figure	NOUN
crl-17823	207	24	9	9	NUM
crl-17823	207	25	shows	show	VERB
crl-17823	207	26	that	that	SCONJ
crl-17823	207	27	more	more	ADJ
crl-17823	207	28	patrons	patron	NOUN
crl-17823	207	29	(	(	PUNCT
crl-17823	207	30	55	55	NUM
crl-17823	207	31	%	%	NOUN
crl-17823	207	32	)	)	PUNCT
crl-17823	207	33	responded	respond	VERB
crl-17823	207	34	positively	positively	ADV
crl-17823	207	35	to	to	ADP
crl-17823	207	36	referrals	referral	NOUN
crl-17823	207	37	framed	frame	VERB
crl-17823	207	38	in	in	ADP
crl-17823	207	39	terms	term	NOUN
crl-17823	207	40	of	of	ADP
crl-17823	207	41	benefits	benefit	NOUN
crl-17823	207	42	.	.	PUNCT
crl-17823	208	1	patrons	patron	NOUN
crl-17823	208	2	responded	respond	VERB
crl-17823	208	3	positively	positively	ADV
crl-17823	208	4	slightly	slightly	ADV
crl-17823	208	5	more	more	ADV
crl-17823	208	6	often	often	ADV
crl-17823	208	7	to	to	ADP
crl-17823	208	8	referrals	referral	NOUN
crl-17823	208	9	framed	frame	VERB
crl-17823	208	10	as	as	ADP
crl-17823	208	11	apologies	apology	NOUN
crl-17823	208	12	(	(	PUNCT
crl-17823	208	13	45	45	NUM
crl-17823	208	14	%	%	NOUN
crl-17823	208	15	)	)	PUNCT
crl-17823	208	16	than	than	ADP
crl-17823	208	17	to	to	ADP
crl-17823	208	18	minimal	minimal	ADJ
crl-17823	208	19	referrals	referral	NOUN
crl-17823	208	20	(	(	PUNCT
crl-17823	208	21	43	43	NUM
crl-17823	208	22	%	%	NOUN
crl-17823	208	23	)	)	PUNCT
crl-17823	208	24	.	.	PUNCT
crl-17823	209	1	figure	figure	VERB
crl-17823	209	2	9	9	NUM
crl-17823	209	3	chat	chat	NOUN
crl-17823	209	4	reference	reference	NOUN
crl-17823	209	5	patron	patron	NOUN
crl-17823	209	6	response	response	NOUN
crl-17823	209	7	to	to	ADP
crl-17823	209	8	referral	referral	NOUN
crl-17823	209	9	by	by	ADP
crl-17823	209	10	justification	justification	NOUN
crl-17823	209	11	type	type	NOUN
crl-17823	209	12	(	(	PUNCT
crl-17823	209	13	n=467	n=467	PROPN
crl-17823	209	14	)	)	PUNCT
crl-17823	209	15	(	(	PUNCT
crl-17823	209	16	uic	uic	PROPN
crl-17823	209	17	library	library	PROPN
crl-17823	209	18	academic	academic	ADJ
crl-17823	209	19	years	year	NOUN
crl-17823	209	20	2015–16	2015–16	PROPN
crl-17823	209	21	and	and	CCONJ
crl-17823	209	22	2016–17	2016–17	NUM
crl-17823	209	23	)	)	PUNCT
crl-17823	209	24	discussion	discussion	NOUN
crl-17823	209	25	in	in	ADP
crl-17823	209	26	two	two	NUM
crl-17823	209	27	years	year	NOUN
crl-17823	209	28	of	of	ADP
crl-17823	209	29	chat	chat	NOUN
crl-17823	209	30	reference	reference	NOUN
crl-17823	209	31	service	service	NOUN
crl-17823	209	32	at	at	ADP
crl-17823	209	33	a	a	DET
crl-17823	209	34	large	large	ADJ
crl-17823	209	35	r1	r1	PROPN
crl-17823	209	36	university	university	NOUN
crl-17823	209	37	library	library	NOUN
crl-17823	209	38	,	,	PUNCT
crl-17823	209	39	providers	provider	NOUN
crl-17823	209	40	referred	refer	VERB
crl-17823	209	41	24	24	NUM
crl-17823	209	42	percent	percent	NOUN
crl-17823	209	43	of	of	ADP
crl-17823	209	44	subject	subject	ADJ
crl-17823	209	45	research	research	NOUN
crl-17823	209	46	inquiries	inquiry	NOUN
crl-17823	209	47	to	to	ADP
crl-17823	209	48	a	a	DET
crl-17823	209	49	subject	subject	NOUN
crl-17823	209	50	specialist	specialist	NOUN
crl-17823	209	51	.	.	PUNCT
crl-17823	210	1	compared	compare	VERB
crl-17823	210	2	with	with	ADP
crl-17823	210	3	student	student	NOUN
crl-17823	210	4	employees	employee	NOUN
crl-17823	210	5	and	and	CCONJ
crl-17823	210	6	staff	staff	NOUN
crl-17823	210	7	,	,	PUNCT
crl-17823	210	8	professional	professional	ADJ
crl-17823	210	9	librarians	librarians	PROPN
crl-17823	210	10	were	be	AUX
crl-17823	210	11	more	more	ADV
crl-17823	210	12	likely	likely	ADJ
crl-17823	210	13	to	to	PART
crl-17823	210	14	refer	refer	VERB
crl-17823	210	15	a	a	DET
crl-17823	210	16	patron	patron	NOUN
crl-17823	210	17	to	to	ADP
crl-17823	210	18	a	a	DET
crl-17823	210	19	subject	subject	ADJ
crl-17823	210	20	specialist	specialist	NOUN
crl-17823	210	21	,	,	PUNCT
crl-17823	210	22	more	more	ADV
crl-17823	210	23	likely	likely	ADJ
crl-17823	210	24	to	to	PART
crl-17823	210	25	forward	forward	VERB
crl-17823	210	26	the	the	DET
crl-17823	210	27	transcript	transcript	NOUN
crl-17823	210	28	of	of	ADP
crl-17823	210	29	the	the	DET
crl-17823	210	30	interaction	interaction	NOUN
crl-17823	210	31	(	(	PUNCT
crl-17823	210	32	“	"	PUNCT
crl-17823	210	33	submit	submit	VERB
crl-17823	210	34	a	a	DET
crl-17823	210	35	ticket	ticket	NOUN
crl-17823	210	36	”	"	PUNCT
crl-17823	210	37	)	)	PUNCT
crl-17823	210	38	for	for	SCONJ
crl-17823	210	39	the	the	DET
crl-17823	210	40	specialist	specialist	NOUN
crl-17823	210	41	to	to	PART
crl-17823	210	42	answer	answer	VERB
crl-17823	210	43	the	the	DET
crl-17823	210	44	patron	patron	NOUN
crl-17823	210	45	directly	directly	ADV
crl-17823	210	46	,	,	PUNCT
crl-17823	210	47	and	and	CCONJ
crl-17823	210	48	more	more	ADV
crl-17823	210	49	likely	likely	ADJ
crl-17823	210	50	to	to	PART
crl-17823	210	51	frame	frame	VERB
crl-17823	210	52	the	the	DET
crl-17823	210	53	referral	referral	NOUN
crl-17823	210	54	as	as	ADP
crl-17823	210	55	a	a	DET
crl-17823	210	56	benefit	benefit	NOUN
crl-17823	210	57	,	,	PUNCT
crl-17823	210	58	rather	rather	ADV
crl-17823	210	59	than	than	ADP
crl-17823	210	60	apologetically	apologetically	ADV
crl-17823	210	61	.	.	PUNCT
crl-17823	211	1	student	student	NOUN
crl-17823	211	2	employees	employee	NOUN
crl-17823	211	3	were	be	AUX
crl-17823	211	4	no	no	ADV
crl-17823	211	5	more	more	ADV
crl-17823	211	6	likely	likely	ADJ
crl-17823	211	7	to	to	PART
crl-17823	211	8	refer	refer	VERB
crl-17823	211	9	a	a	DET
crl-17823	211	10	patron	patron	NOUN
crl-17823	211	11	to	to	ADP
crl-17823	211	12	a	a	DET
crl-17823	211	13	subject	subject	ADJ
crl-17823	211	14	specialist	specialist	NOUN
crl-17823	211	15	when	when	SCONJ
crl-17823	211	16	providing	provide	VERB
crl-17823	211	17	reference	reference	NOUN
crl-17823	211	18	assistance	assistance	NOUN
crl-17823	211	19	after	after	ADP
crl-17823	211	20	hours	hour	NOUN
crl-17823	211	21	or	or	CCONJ
crl-17823	211	22	on	on	ADP
crl-17823	211	23	weekends	weekend	NOUN
crl-17823	211	24	,	,	PUNCT
crl-17823	211	25	when	when	SCONJ
crl-17823	211	26	no	no	DET
crl-17823	211	27	librarian	librarian	NOUN
crl-17823	211	28	was	be	AUX
crl-17823	211	29	available	available	ADJ
crl-17823	211	30	to	to	PART
crl-17823	211	31	support	support	VERB
crl-17823	211	32	them	they	PRON
crl-17823	211	33	.	.	PUNCT
crl-17823	212	1	one	one	NUM
crl-17823	212	2	possible	possible	ADJ
crl-17823	212	3	explanation	explanation	NOUN
crl-17823	212	4	for	for	ADP
crl-17823	212	5	these	these	DET
crl-17823	212	6	findings	finding	NOUN
crl-17823	212	7	is	be	AUX
crl-17823	212	8	that	that	SCONJ
crl-17823	212	9	librarians	librarians	PROPN
crl-17823	212	10	may	may	AUX
crl-17823	212	11	be	be	AUX
crl-17823	212	12	more	more	ADV
crl-17823	212	13	aware	aware	ADJ
crl-17823	212	14	of	of	ADP
crl-17823	212	15	the	the	DET
crl-17823	212	16	scope	scope	NOUN
crl-17823	212	17	and	and	CCONJ
crl-17823	212	18	depth	depth	NOUN
crl-17823	212	19	of	of	ADP
crl-17823	212	20	colleagues	colleague	NOUN
crl-17823	212	21	’	'	PUNCT
crl-17823	212	22	backgrounds	background	NOUN
crl-17823	212	23	and	and	CCONJ
crl-17823	212	24	so	so	ADV
crl-17823	212	25	are	be	AUX
crl-17823	212	26	more	more	ADV
crl-17823	212	27	confident	confident	ADJ
crl-17823	212	28	that	that	SCONJ
crl-17823	212	29	the	the	DET
crl-17823	212	30	patron	patron	NOUN
crl-17823	212	31	will	will	AUX
crl-17823	212	32	benefit	benefit	VERB
crl-17823	212	33	from	from	ADP
crl-17823	212	34	working	work	VERB
crl-17823	212	35	with	with	ADP
crl-17823	212	36	a	a	DET
crl-17823	212	37	specialist	specialist	NOUN
crl-17823	212	38	.	.	PUNCT
crl-17823	213	1	another	another	DET
crl-17823	213	2	possible	possible	ADJ
crl-17823	213	3	explanation	explanation	NOUN
crl-17823	213	4	is	be	AUX
crl-17823	213	5	that	that	SCONJ
crl-17823	213	6	librarians	librarians	PROPN
crl-17823	213	7	may	may	AUX
crl-17823	213	8	feel	feel	VERB
crl-17823	213	9	more	more	ADV
crl-17823	213	10	secure	secure	ADJ
crl-17823	213	11	about	about	ADP
crl-17823	213	12	their	their	PRON
crl-17823	213	13	own	own	ADJ
crl-17823	213	14	skill	skill	NOUN
crl-17823	213	15	levels	level	NOUN
crl-17823	213	16	and	and	CCONJ
crl-17823	213	17	so	so	ADV
crl-17823	213	18	are	be	AUX
crl-17823	213	19	less	less	ADV
crl-17823	213	20	concerned	concerned	ADJ
crl-17823	213	21	that	that	SCONJ
crl-17823	213	22	a	a	DET
crl-17823	213	23	referral	referral	NOUN
crl-17823	213	24	will	will	AUX
crl-17823	213	25	reflect	reflect	VERB
crl-17823	213	26	poorly	poorly	ADV
crl-17823	213	27	on	on	ADP
crl-17823	213	28	their	their	PRON
crl-17823	213	29	own	own	ADJ
crl-17823	213	30	performance	performance	NOUN
crl-17823	213	31	.	.	PUNCT
crl-17823	214	1	while	while	SCONJ
crl-17823	214	2	exploratory	exploratory	ADJ
crl-17823	214	3	,	,	PUNCT
crl-17823	214	4	findings	finding	NOUN
crl-17823	214	5	further	far	ADV
crl-17823	214	6	suggest	suggest	VERB
crl-17823	214	7	that	that	SCONJ
crl-17823	214	8	patrons	patron	NOUN
crl-17823	214	9	respond	respond	VERB
crl-17823	214	10	most	most	ADV
crl-17823	214	11	positively	positively	ADV
crl-17823	214	12	to	to	ADP
crl-17823	214	13	referrals	referral	NOUN
crl-17823	214	14	that	that	PRON
crl-17823	214	15	are	be	AUX
crl-17823	214	16	framed	frame	VERB
crl-17823	214	17	as	as	ADP
crl-17823	214	18	a	a	DET
crl-17823	214	19	benefit	benefit	NOUN
crl-17823	214	20	,	,	PUNCT
crl-17823	214	21	put	put	VERB
crl-17823	214	22	the	the	DET
crl-17823	214	23	initiative	initiative	NOUN
crl-17823	214	24	for	for	ADP
crl-17823	214	25	follow	follow	VERB
crl-17823	214	26	-	-	PUNCT
crl-17823	214	27	up	up	NOUN
crl-17823	214	28	in	in	ADP
crl-17823	214	29	the	the	DET
crl-17823	214	30	hands	hand	NOUN
crl-17823	214	31	of	of	ADP
crl-17823	214	32	the	the	DET
crl-17823	214	33	subject	subject	NOUN
crl-17823	214	34	specialist	specialist	NOUN
crl-17823	214	35	,	,	PUNCT
crl-17823	214	36	and	and	CCONJ
crl-17823	214	37	include	include	VERB
crl-17823	214	38	a	a	DET
crl-17823	214	39	reference	reference	NOUN
crl-17823	214	40	interview	interview	NOUN
crl-17823	214	41	—	—	PUNCT
crl-17823	214	42	regardless	regardless	ADV
crl-17823	214	43	of	of	ADP
crl-17823	214	44	the	the	DET
crl-17823	214	45	level	level	NOUN
crl-17823	214	46	of	of	ADP
crl-17823	214	47	assistance	assistance	NOUN
crl-17823	214	48	the	the	DET
crl-17823	214	49	chat	chat	NOUN
crl-17823	214	50	provider	provider	NOUN
crl-17823	214	51	offered	offer	VERB
crl-17823	214	52	.	.	PUNCT
crl-17823	215	1	this	this	PRON
crl-17823	215	2	is	be	AUX
crl-17823	215	3	evidence	evidence	NOUN
crl-17823	215	4	that	that	SCONJ
crl-17823	215	5	a	a	DET
crl-17823	215	6	referral	referral	NOUN
crl-17823	215	7	conducted	conduct	VERB
crl-17823	215	8	in	in	ADP
crl-17823	215	9	an	an	DET
crl-17823	215	10	optimal	optimal	ADJ
crl-17823	215	11	way	way	NOUN
crl-17823	215	12	can	can	AUX
crl-17823	215	13	be	be	AUX
crl-17823	215	14	considered	consider	VERB
crl-17823	215	15	a	a	DET
crl-17823	215	16	marker	marker	NOUN
crl-17823	215	17	of	of	ADP
crl-17823	215	18	quality	quality	NOUN
crl-17823	215	19	service	service	NOUN
crl-17823	215	20	,	,	PUNCT
crl-17823	215	21	rather	rather	ADV
crl-17823	215	22	than	than	ADP
crl-17823	215	23	a	a	DET
crl-17823	215	24	regrettable	regrettable	ADJ
crl-17823	215	25	necessity	necessity	NOUN
crl-17823	215	26	associated	associate	VERB
crl-17823	215	27	with	with	ADP
crl-17823	215	28	nonprofessional	nonprofessional	ADJ
crl-17823	215	29	staffing	staffing	NOUN
crl-17823	215	30	of	of	ADP
crl-17823	215	31	chat	chat	PROPN
crl-17823	215	32	reference	reference	NOUN
crl-17823	215	33	service	service	NOUN
crl-17823	215	34	,	,	PUNCT
crl-17823	215	35	especially	especially	ADV
crl-17823	215	36	because	because	SCONJ
crl-17823	215	37	professionals	professional	NOUN
crl-17823	215	38	in	in	ADP
crl-17823	215	39	these	these	DET
crl-17823	215	40	data	datum	NOUN
crl-17823	215	41	were	be	AUX
crl-17823	215	42	most	most	ADV
crl-17823	215	43	likely	likely	ADJ
crl-17823	215	44	to	to	PART
crl-17823	215	45	provide	provide	VERB
crl-17823	215	46	such	such	ADJ
crl-17823	215	47	optimal	optimal	ADJ
crl-17823	215	48	referrals	referral	NOUN
crl-17823	215	49	.	.	PUNCT
crl-17823	216	1	even	even	ADV
crl-17823	216	2	while	while	SCONJ
crl-17823	216	3	recognizing	recognize	VERB
crl-17823	216	4	the	the	DET
crl-17823	216	5	value	value	NOUN
crl-17823	216	6	of	of	ADP
crl-17823	216	7	referrals	referral	NOUN
crl-17823	216	8	,	,	PUNCT
crl-17823	216	9	the	the	DET
crl-17823	216	10	disproportionate	disproportionate	ADJ
crl-17823	216	11	percentage	percentage	NOUN
crl-17823	216	12	of	of	ADP
crl-17823	216	13	referrals	referral	NOUN
crl-17823	216	14	in	in	ADP
crl-17823	216	15	some	some	DET
crl-17823	216	16	disciplines	discipline	NOUN
crl-17823	216	17	requires	require	VERB
crl-17823	216	18	thoughtful	thoughtful	ADJ
crl-17823	216	19	response	response	NOUN
crl-17823	216	20	.	.	PUNCT
crl-17823	217	1	efforts	effort	NOUN
crl-17823	217	2	to	to	PART
crl-17823	217	3	increase	increase	VERB
crl-17823	217	4	referrals	referral	NOUN
crl-17823	217	5	risk	risk	NOUN
crl-17823	217	6	overloading	overload	VERB
crl-17823	217	7	subject	subject	NOUN
crl-17823	217	8	specialists	specialist	NOUN
crl-17823	217	9	.	.	PUNCT
crl-17823	218	1	in	in	ADP
crl-17823	218	2	this	this	DET
crl-17823	218	3	study	study	NOUN
crl-17823	218	4	,	,	PUNCT
crl-17823	218	5	more	more	ADJ
crl-17823	218	6	than	than	ADP
crl-17823	218	7	twice	twice	ADV
crl-17823	218	8	as	as	ADV
crl-17823	218	9	many	many	ADJ
crl-17823	218	10	subject	subject	ADJ
crl-17823	218	11	research	research	NOUN
crl-17823	218	12	questions	question	NOUN
crl-17823	218	13	were	be	AUX
crl-17823	218	14	not	not	PART
crl-17823	218	15	referred	refer	VERB
crl-17823	218	16	as	as	ADP
crl-17823	218	17	those	those	PRON
crl-17823	218	18	that	that	PRON
crl-17823	218	19	were	be	AUX
crl-17823	218	20	.	.	PUNCT
crl-17823	219	1	does	do	AUX
crl-17823	219	2	it	it	PRON
crl-17823	219	3	make	make	VERB
crl-17823	219	4	sense	sense	NOUN
crl-17823	219	5	to	to	PART
crl-17823	219	6	refer	refer	VERB
crl-17823	219	7	the	the	DET
crl-17823	219	8	transcript	transcript	NOUN
crl-17823	219	9	of	of	ADP
crl-17823	219	10	a	a	DET
crl-17823	219	11	successful	successful	ADJ
crl-17823	219	12	chat	chat	NOUN
crl-17823	219	13	,	,	PUNCT
crl-17823	219	14	one	one	NUM
crl-17823	219	15	in	in	ADP
crl-17823	219	16	which	which	PRON
crl-17823	219	17	the	the	DET
crl-17823	219	18	patron	patron	NOUN
crl-17823	219	19	was	be	AUX
crl-17823	219	20	clearly	clearly	ADV
crl-17823	219	21	satisfied	satisfied	ADJ
crl-17823	219	22	?	?	PUNCT
crl-17823	220	1	if	if	SCONJ
crl-17823	220	2	the	the	DET
crl-17823	220	3	library	library	NOUN
crl-17823	220	4	’s	’s	PART
crl-17823	220	5	goal	goal	NOUN
crl-17823	220	6	is	be	AUX
crl-17823	220	7	to	to	PART
crl-17823	220	8	raise	raise	VERB
crl-17823	220	9	awareness	awareness	NOUN
crl-17823	220	10	of	of	ADP
crl-17823	220	11	subject	subject	NOUN
crl-17823	220	12	librarians	librarian	NOUN
crl-17823	220	13	and	and	CCONJ
crl-17823	220	14	increase	increase	VERB
crl-17823	220	15	student	student	NOUN
crl-17823	220	16	engagement	engagement	NOUN
crl-17823	220	17	with	with	ADP
crl-17823	220	18	the	the	DET
crl-17823	220	19	library	library	NOUN
crl-17823	220	20	,	,	PUNCT
crl-17823	220	21	the	the	DET
crl-17823	220	22	answer	answer	NOUN
crl-17823	220	23	is	be	AUX
crl-17823	220	24	yes	yes	INTJ
crl-17823	220	25	.	.	PUNCT
crl-17823	221	1	the	the	DET
crl-17823	221	2	subject	subject	ADJ
crl-17823	221	3	specialist	specialist	NOUN
crl-17823	221	4	gains	gain	VERB
crl-17823	221	5	information	information	NOUN
crl-17823	221	6	about	about	ADP
crl-17823	221	7	research	research	NOUN
crl-17823	221	8	interests	interest	NOUN
crl-17823	221	9	to	to	PART
crl-17823	221	10	guide	guide	VERB
crl-17823	221	11	collection	collection	NOUN
crl-17823	221	12	decisions	decision	NOUN
crl-17823	222	1	,	,	PUNCT
crl-17823	222	2	details	detail	NOUN
crl-17823	222	3	of	of	ADP
crl-17823	222	4	assignments	assignment	NOUN
crl-17823	222	5	to	to	PART
crl-17823	222	6	guide	guide	VERB
crl-17823	222	7	instructional	instructional	ADJ
crl-17823	222	8	efforts	effort	NOUN
crl-17823	222	9	,	,	PUNCT
crl-17823	222	10	and	and	CCONJ
crl-17823	222	11	an	an	DET
crl-17823	222	12	opening	opening	NOUN
crl-17823	222	13	for	for	ADP
crl-17823	222	14	feedback	feedback	NOUN
crl-17823	222	15	about	about	ADP
crl-17823	222	16	library	library	NOUN
crl-17823	222	17	resources	resource	NOUN
crl-17823	222	18	and	and	CCONJ
crl-17823	222	19	services	service	NOUN
crl-17823	222	20	.	.	PUNCT
crl-17823	223	1	in	in	ADP
crl-17823	223	2	the	the	DET
crl-17823	223	3	current	current	ADJ
crl-17823	223	4	case	case	NOUN
crl-17823	223	5	,	,	PUNCT
crl-17823	223	6	if	if	SCONJ
crl-17823	223	7	every	every	DET
crl-17823	223	8	one	one	NUM
crl-17823	223	9	of	of	ADP
crl-17823	223	10	the	the	DET
crl-17823	223	11	1,160	1,160	NUM
crl-17823	223	12	subject	subject	ADJ
crl-17823	223	13	questions	question	NOUN
crl-17823	223	14	not	not	PART
crl-17823	223	15	referred	refer	VERB
crl-17823	223	16	over	over	ADP
crl-17823	223	17	two	two	NUM
crl-17823	223	18	years	year	NOUN
crl-17823	223	19	had	have	AUX
crl-17823	223	20	been	be	AUX
crl-17823	223	21	ticketed	ticket	VERB
crl-17823	223	22	,	,	PUNCT
crl-17823	223	23	on	on	ADP
crl-17823	223	24	average	average	ADJ
crl-17823	223	25	each	each	PRON
crl-17823	223	26	of	of	ADP
crl-17823	223	27	32	32	NUM
crl-17823	223	28	subject	subject	NOUN
crl-17823	223	29	librarians	librarian	NOUN
crl-17823	223	30	would	would	AUX
crl-17823	223	31	have	have	AUX
crl-17823	223	32	seen	see	VERB
crl-17823	223	33	nine	nine	NUM
crl-17823	223	34	additional	additional	ADJ
crl-17823	223	35	tickets	ticket	NOUN
crl-17823	223	36	per	per	ADP
crl-17823	223	37	semester	semester	NOUN
crl-17823	223	38	(	(	PUNCT
crl-17823	223	39	varying	vary	VERB
crl-17823	223	40	by	by	ADP
crl-17823	223	41	discipline	discipline	NOUN
crl-17823	223	42	)	)	PUNCT
crl-17823	223	43	.	.	PUNCT
crl-17823	224	1	responding	respond	VERB
crl-17823	224	2	to	to	ADP
crl-17823	224	3	a	a	DET
crl-17823	224	4	successful	successful	ADJ
crl-17823	224	5	interaction	interaction	NOUN
crl-17823	224	6	can	can	AUX
crl-17823	224	7	be	be	AUX
crl-17823	224	8	as	as	ADV
crl-17823	224	9	simple	simple	ADJ
crl-17823	224	10	as	as	ADP
crl-17823	224	11	,	,	PUNCT
crl-17823	224	12	“	"	PUNCT
crl-17823	224	13	sounds	sound	VERB
crl-17823	224	14	like	like	ADP
crl-17823	224	15	an	an	DET
crl-17823	224	16	interesting	interesting	ADJ
crl-17823	224	17	project	project	NOUN
crl-17823	224	18	;	;	PUNCT
crl-17823	224	19	let	let	VERB
crl-17823	224	20	me	i	PRON
crl-17823	224	21	know	know	VERB
crl-17823	224	22	if	if	SCONJ
crl-17823	224	23	there	there	PRON
crl-17823	224	24	is	be	VERB
crl-17823	224	25	anything	anything	PRON
crl-17823	224	26	more	more	ADJ
crl-17823	224	27	you	you	PRON
crl-17823	224	28	need	need	VERB
crl-17823	224	29	.	.	PUNCT
crl-17823	224	30	”	"	PUNCT
crl-17823	225	1	in	in	ADP
crl-17823	225	2	these	these	DET
crl-17823	225	3	data	datum	NOUN
crl-17823	225	4	,	,	PUNCT
crl-17823	225	5	reference	reference	NOUN
crl-17823	225	6	interviews	interview	NOUN
crl-17823	225	7	were	be	AUX
crl-17823	225	8	conducted	conduct	VERB
crl-17823	225	9	infrequently	infrequently	ADV
crl-17823	225	10	,	,	PUNCT
crl-17823	225	11	but	but	CCONJ
crl-17823	225	12	patrons	patron	NOUN
crl-17823	225	13	were	be	AUX
crl-17823	225	14	most	most	ADV
crl-17823	225	15	likely	likely	ADJ
crl-17823	225	16	to	to	PART
crl-17823	225	17	respond	respond	VERB
crl-17823	225	18	positively	positively	ADV
crl-17823	225	19	to	to	ADP
crl-17823	225	20	a	a	DET
crl-17823	225	21	referral	referral	NOUN
crl-17823	225	22	when	when	SCONJ
crl-17823	225	23	the	the	DET
crl-17823	225	24	provider	provider	NOUN
crl-17823	225	25	conducted	conduct	VERB
crl-17823	225	26	a	a	DET
crl-17823	225	27	thorough	thorough	ADJ
crl-17823	225	28	reference	reference	NOUN
crl-17823	225	29	interview	interview	NOUN
crl-17823	225	30	.	.	PUNCT
crl-17823	226	1	reference	reference	NOUN
crl-17823	226	2	interviews	interview	NOUN
crl-17823	226	3	have	have	AUX
crl-17823	226	4	always	always	ADV
crl-17823	226	5	been	be	AUX
crl-17823	226	6	best	good	ADJ
crl-17823	226	7	practice,21	practice,21	NOUN
crl-17823	226	8	but	but	CCONJ
crl-17823	226	9	some	some	DET
crl-17823	226	10	chat	chat	VERB
crl-17823	226	11	providers	provider	NOUN
crl-17823	226	12	and	and	CCONJ
crl-17823	226	13	researchers	researcher	NOUN
crl-17823	226	14	are	be	AUX
crl-17823	226	15	concerned	concerned	ADJ
crl-17823	226	16	that	that	SCONJ
crl-17823	226	17	patrons	patron	VERB
crl-17823	226	18	in	in	ADP
crl-17823	226	19	the	the	DET
crl-17823	226	20	chat	chat	ADJ
crl-17823	226	21	environment	environment	NOUN
crl-17823	226	22	will	will	AUX
crl-17823	226	23	not	not	PART
crl-17823	226	24	have	have	VERB
crl-17823	226	25	the	the	DET
crl-17823	226	26	patience	patience	NOUN
crl-17823	226	27	to	to	PART
crl-17823	226	28	answer	answer	VERB
crl-17823	226	29	questions.22	questions.22	ADP
crl-17823	226	30	this	this	DET
crl-17823	226	31	analysis	analysis	NOUN
crl-17823	226	32	suggests	suggest	VERB
crl-17823	226	33	that	that	SCONJ
crl-17823	226	34	patrons	patron	NOUN
crl-17823	226	35	are	be	AUX
crl-17823	226	36	willing	willing	ADJ
crl-17823	226	37	to	to	PART
crl-17823	226	38	share	share	VERB
crl-17823	226	39	information	information	NOUN
crl-17823	226	40	and	and	CCONJ
crl-17823	226	41	will	will	AUX
crl-17823	226	42	respond	respond	VERB
crl-17823	226	43	positively	positively	ADV
crl-17823	226	44	to	to	ADP
crl-17823	226	45	a	a	DET
crl-17823	226	46	referral	referral	NOUN
crl-17823	226	47	when	when	SCONJ
crl-17823	226	48	the	the	DET
crl-17823	226	49	provider	provider	NOUN
crl-17823	226	50	takes	take	VERB
crl-17823	226	51	time	time	NOUN
crl-17823	226	52	to	to	PART
crl-17823	226	53	understand	understand	VERB
crl-17823	226	54	their	their	PRON
crl-17823	226	55	information	information	NOUN
crl-17823	226	56	need	need	NOUN
crl-17823	226	57	.	.	PUNCT
crl-17823	227	1	most	most	ADJ
crl-17823	227	2	chat	chat	VERB
crl-17823	227	3	providers	provider	NOUN
crl-17823	227	4	in	in	ADP
crl-17823	227	5	these	these	DET
crl-17823	227	6	data	datum	NOUN
crl-17823	227	7	framed	frame	VERB
crl-17823	227	8	the	the	DET
crl-17823	227	9	referral	referral	NOUN
crl-17823	227	10	minimally	minimally	ADV
crl-17823	227	11	,	,	PUNCT
crl-17823	227	12	simply	simply	ADV
crl-17823	227	13	stating	state	VERB
crl-17823	227	14	the	the	DET
crl-17823	227	15	subject	subject	NOUN
crl-17823	227	16	specialist	specialist	NOUN
crl-17823	227	17	’s	’s	PART
crl-17823	227	18	area	area	NOUN
crl-17823	227	19	of	of	ADP
crl-17823	227	20	responsibility	responsibility	NOUN
crl-17823	227	21	.	.	PUNCT
crl-17823	228	1	librarians	librarian	NOUN
crl-17823	228	2	were	be	AUX
crl-17823	228	3	more	more	ADV
crl-17823	228	4	likely	likely	ADJ
crl-17823	228	5	to	to	PART
crl-17823	228	6	frame	frame	VERB
crl-17823	228	7	the	the	DET
crl-17823	228	8	referral	referral	NOUN
crl-17823	228	9	in	in	ADP
crl-17823	228	10	terms	term	NOUN
crl-17823	228	11	of	of	ADP
crl-17823	228	12	benefits	benefit	NOUN
crl-17823	228	13	to	to	ADP
crl-17823	228	14	the	the	DET
crl-17823	228	15	patron	patron	NOUN
crl-17823	228	16	than	than	SCONJ
crl-17823	228	17	were	be	AUX
crl-17823	228	18	gas	gas	NOUN
crl-17823	228	19	or	or	CCONJ
crl-17823	228	20	staff	staff	NOUN
crl-17823	228	21	and	and	CCONJ
crl-17823	228	22	less	less	ADV
crl-17823	228	23	likely	likely	ADJ
crl-17823	228	24	than	than	ADP
crl-17823	228	25	gas	gas	NOUN
crl-17823	228	26	to	to	PART
crl-17823	228	27	frame	frame	VERB
crl-17823	228	28	the	the	DET
crl-17823	228	29	referral	referral	NOUN
crl-17823	228	30	as	as	ADP
crl-17823	228	31	deficit	deficit	NOUN
crl-17823	228	32	in	in	ADP
crl-17823	228	33	service	service	NOUN
crl-17823	228	34	by	by	ADP
crl-17823	228	35	apologizing	apologize	VERB
crl-17823	228	36	.	.	PUNCT
crl-17823	229	1	this	this	PRON
crl-17823	229	2	is	be	AUX
crl-17823	229	3	important	important	ADJ
crl-17823	229	4	because	because	SCONJ
crl-17823	229	5	patrons	patron	NOUN
crl-17823	229	6	responded	respond	VERB
crl-17823	229	7	more	more	ADV
crl-17823	229	8	positively	positively	ADV
crl-17823	229	9	to	to	ADP
crl-17823	229	10	referrals	referral	NOUN
crl-17823	229	11	when	when	SCONJ
crl-17823	229	12	they	they	PRON
crl-17823	229	13	were	be	AUX
crl-17823	229	14	presented	present	VERB
crl-17823	229	15	as	as	ADP
crl-17823	229	16	a	a	DET
crl-17823	229	17	benefit	benefit	NOUN
crl-17823	229	18	.	.	PUNCT
crl-17823	230	1	responses	response	NOUN
crl-17823	230	2	from	from	ADP
crl-17823	230	3	patrons	patron	NOUN
crl-17823	230	4	to	to	ADP
crl-17823	230	5	referrals	referral	NOUN
crl-17823	230	6	framed	frame	VERB
crl-17823	230	7	as	as	ADP
crl-17823	230	8	a	a	DET
crl-17823	230	9	deficit	deficit	NOUN
crl-17823	230	10	and	and	CCONJ
crl-17823	230	11	minimal	minimal	ADJ
crl-17823	230	12	referrals	referral	NOUN
crl-17823	230	13	were	be	AUX
crl-17823	230	14	roughly	roughly	ADV
crl-17823	230	15	the	the	DET
crl-17823	230	16	same	same	ADJ
crl-17823	230	17	.	.	PUNCT
crl-17823	231	1	however	however	ADV
crl-17823	231	2	,	,	PUNCT
crl-17823	231	3	as	as	SCONJ
crl-17823	231	4	seen	see	VERB
crl-17823	231	5	in	in	ADP
crl-17823	231	6	the	the	DET
crl-17823	231	7	conversation	conversation	NOUN
crl-17823	231	8	excerpt	excerpt	NOUN
crl-17823	231	9	about	about	ADP
crl-17823	231	10	searching	search	VERB
crl-17823	231	11	cinahl	cinahl	NOUN
crl-17823	231	12	above	above	ADV
crl-17823	231	13	,	,	PUNCT
crl-17823	231	14	apologies	apology	NOUN
crl-17823	231	15	might	might	AUX
crl-17823	231	16	actually	actually	ADV
crl-17823	231	17	function	function	VERB
crl-17823	231	18	as	as	ADP
crl-17823	231	19	an	an	DET
crl-17823	231	20	attempt	attempt	NOUN
crl-17823	231	21	to	to	PART
crl-17823	231	22	curtail	curtail	VERB
crl-17823	231	23	the	the	DET
crl-17823	231	24	chat	chat	NOUN
crl-17823	231	25	,	,	PUNCT
crl-17823	231	26	or	or	CCONJ
crl-17823	231	27	they	they	PRON
crl-17823	231	28	might	might	AUX
crl-17823	231	29	be	be	AUX
crl-17823	231	30	interpreted	interpret	VERB
crl-17823	231	31	that	that	DET
crl-17823	231	32	way	way	NOUN
crl-17823	231	33	by	by	ADP
crl-17823	231	34	the	the	DET
crl-17823	231	35	patron	patron	NOUN
crl-17823	231	36	.	.	PUNCT
crl-17823	232	1	limitations	limitation	NOUN
crl-17823	232	2	and	and	CCONJ
crl-17823	232	3	future	future	ADJ
crl-17823	232	4	research	research	NOUN
crl-17823	232	5	these	these	DET
crl-17823	232	6	data	datum	NOUN
crl-17823	232	7	do	do	AUX
crl-17823	232	8	not	not	PART
crl-17823	232	9	provide	provide	VERB
crl-17823	232	10	evidence	evidence	NOUN
crl-17823	232	11	about	about	ADP
crl-17823	232	12	whether	whether	SCONJ
crl-17823	232	13	patrons	patron	NOUN
crl-17823	232	14	(	(	PUNCT
crl-17823	232	15	1	1	NUM
crl-17823	232	16	)	)	PUNCT
crl-17823	232	17	followed	follow	VERB
crl-17823	232	18	through	through	ADP
crl-17823	232	19	with	with	ADP
crl-17823	232	20	referrals	referral	NOUN
crl-17823	232	21	by	by	ADP
crl-17823	232	22	contacting	contact	VERB
crl-17823	232	23	the	the	DET
crl-17823	232	24	subject	subject	NOUN
crl-17823	232	25	specialist	specialist	NOUN
crl-17823	232	26	,	,	PUNCT
crl-17823	232	27	(	(	PUNCT
crl-17823	232	28	2	2	NUM
crl-17823	232	29	)	)	PUNCT
crl-17823	232	30	perceived	perceive	VERB
crl-17823	232	31	the	the	DET
crl-17823	232	32	referral	referral	NOUN
crl-17823	232	33	to	to	ADP
crl-17823	232	34	a	a	DET
crl-17823	232	35	subject	subject	ADJ
crl-17823	232	36	specialist	specialist	NOUN
crl-17823	232	37	as	as	ADP
crl-17823	232	38	a	a	DET
crl-17823	232	39	benefit	benefit	NOUN
crl-17823	232	40	or	or	CCONJ
crl-17823	232	41	as	as	ADP
crl-17823	232	42	a	a	DET
crl-17823	232	43	denial	denial	NOUN
crl-17823	232	44	of	of	ADP
crl-17823	232	45	immediate	immediate	ADJ
crl-17823	232	46	service	service	NOUN
crl-17823	232	47	,	,	PUNCT
crl-17823	232	48	(	(	PUNCT
crl-17823	232	49	3	3	X
crl-17823	232	50	)	)	PUNCT
crl-17823	232	51	ultimately	ultimately	ADV
crl-17823	232	52	received	receive	VERB
crl-17823	232	53	more	more	ADV
crl-17823	232	54	complete	complete	ADJ
crl-17823	232	55	and	and	CCONJ
crl-17823	232	56	informed	informed	ADJ
crl-17823	232	57	assistance	assistance	NOUN
crl-17823	232	58	because	because	SCONJ
crl-17823	232	59	of	of	ADP
crl-17823	232	60	the	the	DET
crl-17823	232	61	referral	referral	NOUN
crl-17823	232	62	,	,	PUNCT
crl-17823	232	63	or	or	CCONJ
crl-17823	232	64	(	(	PUNCT
crl-17823	232	65	4	4	X
crl-17823	232	66	)	)	PUNCT
crl-17823	232	67	learned	learn	VERB
crl-17823	232	68	better	well	ADJ
crl-17823	232	69	research	research	NOUN
crl-17823	232	70	skills	skill	NOUN
crl-17823	232	71	from	from	ADP
crl-17823	232	72	working	work	VERB
crl-17823	232	73	with	with	ADP
crl-17823	232	74	a	a	DET
crl-17823	232	75	subject	subject	NOUN
crl-17823	232	76	specialist	specialist	NOUN
crl-17823	232	77	.	.	PUNCT
crl-17823	233	1	the	the	DET
crl-17823	233	2	data	datum	NOUN
crl-17823	233	3	also	also	ADV
crl-17823	233	4	do	do	AUX
crl-17823	233	5	not	not	PART
crl-17823	233	6	show	show	VERB
crl-17823	233	7	how	how	SCONJ
crl-17823	233	8	librarians	librarian	NOUN
crl-17823	233	9	responded	respond	VERB
crl-17823	233	10	to	to	ADP
crl-17823	233	11	referrals	referral	NOUN
crl-17823	233	12	.	.	PUNCT
crl-17823	234	1	uic	uic	PROPN
crl-17823	234	2	library	library	PROPN
crl-17823	234	3	does	do	AUX
crl-17823	234	4	not	not	PART
crl-17823	234	5	track	track	VERB
crl-17823	234	6	the	the	DET
crl-17823	234	7	origin	origin	NOUN
crl-17823	234	8	of	of	ADP
crl-17823	234	9	reference	reference	NOUN
crl-17823	234	10	referrals	referral	NOUN
crl-17823	234	11	,	,	PUNCT
crl-17823	234	12	and	and	CCONJ
crl-17823	234	13	doing	do	VERB
crl-17823	234	14	so	so	ADV
crl-17823	234	15	would	would	AUX
crl-17823	234	16	require	require	VERB
crl-17823	234	17	cooperation	cooperation	NOUN
crl-17823	234	18	from	from	ADP
crl-17823	234	19	subject	subject	ADJ
crl-17823	234	20	specialists	specialist	NOUN
crl-17823	234	21	and	and	CCONJ
crl-17823	234	22	close	close	ADJ
crl-17823	234	23	attention	attention	NOUN
crl-17823	234	24	to	to	ADP
crl-17823	234	25	the	the	DET
crl-17823	234	26	privacy	privacy	NOUN
crl-17823	234	27	rights	right	NOUN
crl-17823	234	28	of	of	ADP
crl-17823	234	29	patrons	patron	NOUN
crl-17823	234	30	.	.	PUNCT
crl-17823	235	1	the	the	DET
crl-17823	235	2	study	study	NOUN
crl-17823	235	3	compares	compare	VERB
crl-17823	235	4	across	across	ADP
crl-17823	235	5	the	the	DET
crl-17823	235	6	two	two	NUM
crl-17823	235	7	years	year	NOUN
crl-17823	235	8	when	when	SCONJ
crl-17823	235	9	two	two	NUM
crl-17823	235	10	different	different	ADJ
crl-17823	235	11	chat	chat	NOUN
crl-17823	235	12	systems	system	NOUN
crl-17823	235	13	were	be	AUX
crl-17823	235	14	used	use	VERB
crl-17823	235	15	,	,	PUNCT
crl-17823	235	16	and	and	CCONJ
crl-17823	235	17	it	it	PRON
crl-17823	235	18	compares	compare	VERB
crl-17823	235	19	across	across	ADP
crl-17823	235	20	three	three	NUM
crl-17823	235	21	groups	group	NOUN
crl-17823	235	22	of	of	ADP
crl-17823	235	23	library	library	NOUN
crl-17823	235	24	employees	employee	NOUN
crl-17823	235	25	,	,	PUNCT
crl-17823	235	26	but	but	CCONJ
crl-17823	235	27	it	it	PRON
crl-17823	235	28	does	do	AUX
crl-17823	235	29	not	not	PART
crl-17823	235	30	compare	compare	VERB
crl-17823	235	31	individuals	individual	NOUN
crl-17823	235	32	or	or	CCONJ
crl-17823	235	33	library	library	NOUN
crl-17823	235	34	sites	site	NOUN
crl-17823	235	35	,	,	PUNCT
crl-17823	235	36	because	because	SCONJ
crl-17823	235	37	the	the	DET
crl-17823	235	38	data	datum	NOUN
crl-17823	235	39	are	be	AUX
crl-17823	235	40	de	de	VERB
crl-17823	235	41	-	-	ADJ
crl-17823	235	42	identified	identified	ADJ
crl-17823	235	43	.	.	PUNCT
crl-17823	236	1	individual	individual	ADJ
crl-17823	236	2	providers	provider	NOUN
crl-17823	236	3	,	,	PUNCT
crl-17823	236	4	training	training	NOUN
crl-17823	236	5	systems	system	NOUN
crl-17823	236	6	,	,	PUNCT
crl-17823	236	7	and	and	CCONJ
crl-17823	236	8	technology	technology	NOUN
crl-17823	236	9	all	all	PRON
crl-17823	236	10	changed	change	VERB
crl-17823	236	11	in	in	ADP
crl-17823	236	12	those	those	DET
crl-17823	236	13	years	year	NOUN
crl-17823	236	14	,	,	PUNCT
crl-17823	236	15	and	and	CCONJ
crl-17823	236	16	this	this	DET
crl-17823	236	17	study	study	NOUN
crl-17823	236	18	can	can	AUX
crl-17823	236	19	not	not	PART
crl-17823	236	20	isolate	isolate	VERB
crl-17823	236	21	those	those	DET
crl-17823	236	22	changes	change	NOUN
crl-17823	236	23	from	from	ADP
crl-17823	236	24	one	one	NUM
crl-17823	236	25	another	another	DET
crl-17823	236	26	.	.	PUNCT
crl-17823	237	1	questions	question	NOUN
crl-17823	237	2	were	be	AUX
crl-17823	237	3	categorized	categorize	VERB
crl-17823	237	4	differently	differently	ADV
crl-17823	237	5	for	for	ADP
crl-17823	237	6	ay16	ay16	PROPN
crl-17823	237	7	and	and	CCONJ
crl-17823	237	8	ay17	ay17	PROPN
crl-17823	237	9	.	.	PUNCT
crl-17823	238	1	for	for	ADP
crl-17823	238	2	ay16	ay16	PROPN
crl-17823	238	3	,	,	PUNCT
crl-17823	238	4	investigators	investigator	NOUN
crl-17823	238	5	manually	manually	ADV
crl-17823	238	6	coded	code	VERB
crl-17823	238	7	the	the	DET
crl-17823	238	8	de	de	ADJ
crl-17823	238	9	-	-	ADJ
crl-17823	238	10	identified	identify	VERB
crl-17823	238	11	transcripts	transcript	NOUN
crl-17823	238	12	.	.	PUNCT
crl-17823	239	1	for	for	ADP
crl-17823	239	2	ay17	ay17	PROPN
crl-17823	239	3	,	,	PUNCT
crl-17823	239	4	chat	chat	VERB
crl-17823	239	5	service	service	NOUN
crl-17823	239	6	providers	provider	NOUN
crl-17823	239	7	categorized	categorize	VERB
crl-17823	239	8	their	their	PRON
crl-17823	239	9	own	own	ADJ
crl-17823	239	10	interactions	interaction	NOUN
crl-17823	239	11	.	.	PUNCT
crl-17823	240	1	some	some	DET
crl-17823	240	2	relevant	relevant	ADJ
crl-17823	240	3	transcripts	transcript	NOUN
crl-17823	240	4	could	could	AUX
crl-17823	240	5	be	be	AUX
crl-17823	240	6	missing	miss	VERB
crl-17823	240	7	if	if	SCONJ
crl-17823	240	8	the	the	DET
crl-17823	240	9	provider	provider	NOUN
crl-17823	240	10	neglected	neglect	VERB
crl-17823	240	11	to	to	PART
crl-17823	240	12	add	add	VERB
crl-17823	240	13	them	they	PRON
crl-17823	240	14	to	to	ADP
crl-17823	240	15	statistics	statistic	NOUN
crl-17823	240	16	or	or	CCONJ
crl-17823	240	17	classified	classify	VERB
crl-17823	240	18	them	they	PRON
crl-17823	240	19	incorrectly	incorrectly	ADV
crl-17823	240	20	.	.	PUNCT
crl-17823	241	1	also	also	ADV
crl-17823	241	2	,	,	PUNCT
crl-17823	241	3	the	the	DET
crl-17823	241	4	count	count	NOUN
crl-17823	241	5	of	of	ADP
crl-17823	241	6	transcripts	transcript	NOUN
crl-17823	241	7	may	may	AUX
crl-17823	241	8	be	be	AUX
crl-17823	241	9	inflated	inflate	VERB
crl-17823	241	10	by	by	ADP
crl-17823	241	11	interactions	interaction	NOUN
crl-17823	241	12	that	that	PRON
crl-17823	241	13	were	be	AUX
crl-17823	241	14	interrupted	interrupt	VERB
crl-17823	241	15	and	and	CCONJ
crl-17823	241	16	picked	pick	VERB
crl-17823	241	17	up	up	ADP
crl-17823	241	18	again	again	ADV
crl-17823	241	19	by	by	ADP
crl-17823	241	20	the	the	DET
crl-17823	241	21	same	same	ADJ
crl-17823	241	22	or	or	CCONJ
crl-17823	241	23	different	different	ADJ
crl-17823	241	24	provider	provider	NOUN
crl-17823	241	25	.	.	PUNCT
crl-17823	242	1	working	work	VERB
crl-17823	242	2	with	with	ADP
crl-17823	242	3	data	datum	NOUN
crl-17823	242	4	from	from	ADP
crl-17823	242	5	only	only	ADV
crl-17823	242	6	one	one	NUM
crl-17823	242	7	institution	institution	NOUN
crl-17823	242	8	limits	limit	VERB
crl-17823	242	9	the	the	DET
crl-17823	242	10	knowledge	knowledge	NOUN
crl-17823	242	11	claims	claim	NOUN
crl-17823	242	12	;	;	PUNCT
crl-17823	242	13	many	many	ADJ
crl-17823	242	14	factors	factor	NOUN
crl-17823	242	15	influence	influence	VERB
crl-17823	242	16	referral	referral	ADJ
crl-17823	242	17	patterns	pattern	NOUN
crl-17823	242	18	.	.	PUNCT
crl-17823	243	1	further	further	ADJ
crl-17823	243	2	studies	study	NOUN
crl-17823	243	3	across	across	ADP
crl-17823	243	4	institutions	institution	NOUN
crl-17823	243	5	would	would	AUX
crl-17823	243	6	shed	shed	VERB
crl-17823	243	7	further	further	ADJ
crl-17823	243	8	light	light	NOUN
crl-17823	243	9	,	,	PUNCT
crl-17823	243	10	but	but	CCONJ
crl-17823	243	11	researchers	researcher	NOUN
crl-17823	243	12	would	would	AUX
crl-17823	243	13	need	need	VERB
crl-17823	243	14	both	both	CCONJ
crl-17823	243	15	flexible	flexible	ADJ
crl-17823	243	16	responses	response	NOUN
crl-17823	243	17	from	from	ADP
crl-17823	243	18	multiple	multiple	ADJ
crl-17823	243	19	irbs	irb	NOUN
crl-17823	243	20	and	and	CCONJ
crl-17823	243	21	data	data	NOUN
crl-17823	243	22	-	-	PUNCT
crl-17823	243	23	sharing	share	VERB
crl-17823	243	24	arrangements	arrangement	NOUN
crl-17823	243	25	to	to	PART
crl-17823	243	26	engage	engage	VERB
crl-17823	243	27	in	in	ADP
crl-17823	243	28	cross	cross	ADJ
crl-17823	243	29	-	-	ADJ
crl-17823	243	30	institutional	institutional	ADJ
crl-17823	243	31	studies	study	NOUN
crl-17823	243	32	.	.	PUNCT
crl-17823	244	1	future	future	ADJ
crl-17823	244	2	research	research	NOUN
crl-17823	244	3	would	would	AUX
crl-17823	244	4	fruitfully	fruitfully	ADV
crl-17823	244	5	address	address	VERB
crl-17823	244	6	the	the	DET
crl-17823	244	7	following	follow	VERB
crl-17823	244	8	:	:	PUNCT
crl-17823	244	9	what	what	PRON
crl-17823	244	10	are	be	AUX
crl-17823	244	11	the	the	DET
crl-17823	244	12	explicit	explicit	ADJ
crl-17823	244	13	or	or	CCONJ
crl-17823	244	14	implicit	implicit	ADJ
crl-17823	244	15	expectations	expectation	NOUN
crl-17823	244	16	about	about	ADP
crl-17823	244	17	the	the	DET
crl-17823	244	18	scope	scope	NOUN
crl-17823	244	19	of	of	ADP
crl-17823	244	20	chat	chat	NOUN
crl-17823	244	21	reference	reference	NOUN
crl-17823	244	22	service	service	NOUN
crl-17823	244	23	?	?	PUNCT
crl-17823	245	1	how	how	SCONJ
crl-17823	245	2	common	common	ADJ
crl-17823	245	3	are	be	AUX
crl-17823	245	4	policies	policy	NOUN
crl-17823	245	5	limiting	limit	VERB
crl-17823	245	6	chat	chat	NOUN
crl-17823	245	7	reference	reference	NOUN
crl-17823	245	8	to	to	ADP
crl-17823	245	9	brief	brief	ADJ
crl-17823	245	10	inquiries	inquiry	NOUN
crl-17823	245	11	,	,	PUNCT
crl-17823	245	12	and	and	CCONJ
crl-17823	245	13	do	do	VERB
crl-17823	245	14	such	such	ADJ
crl-17823	245	15	policies	policy	NOUN
crl-17823	245	16	cause	cause	VERB
crl-17823	245	17	chat	chat	NOUN
crl-17823	245	18	service	service	NOUN
crl-17823	245	19	providers	provider	NOUN
crl-17823	245	20	to	to	PART
crl-17823	245	21	refer	refer	VERB
crl-17823	245	22	subject	subject	ADJ
crl-17823	245	23	research	research	NOUN
crl-17823	245	24	questions	question	NOUN
crl-17823	245	25	more	more	ADV
crl-17823	245	26	frequently	frequently	ADV
crl-17823	245	27	?	?	PUNCT
crl-17823	246	1	how	how	SCONJ
crl-17823	246	2	common	common	ADJ
crl-17823	246	3	are	be	AUX
crl-17823	246	4	explicit	explicit	ADJ
crl-17823	246	5	procedures	procedure	NOUN
crl-17823	246	6	for	for	ADP
crl-17823	246	7	subject	subject	ADJ
crl-17823	246	8	referrals	referral	NOUN
crl-17823	246	9	and	and	CCONJ
crl-17823	246	10	communicating	communicate	VERB
crl-17823	246	11	them	they	PRON
crl-17823	246	12	to	to	ADP
crl-17823	246	13	their	their	PRON
crl-17823	246	14	destination	destination	NOUN
crl-17823	246	15	?	?	PUNCT
crl-17823	247	1	what	what	PRON
crl-17823	247	2	practices	practice	NOUN
crl-17823	247	3	do	do	VERB
crl-17823	247	4	such	such	ADJ
crl-17823	247	5	procedures	procedure	NOUN
crl-17823	247	6	promote	promote	VERB
crl-17823	247	7	?	?	PUNCT
crl-17823	248	1	how	how	SCONJ
crl-17823	248	2	are	be	AUX
crl-17823	248	3	student	student	NOUN
crl-17823	248	4	employees	employee	NOUN
crl-17823	248	5	trained	train	VERB
crl-17823	248	6	in	in	ADP
crl-17823	248	7	referrals	referral	NOUN
crl-17823	248	8	,	,	PUNCT
crl-17823	248	9	and	and	CCONJ
crl-17823	248	10	what	what	PRON
crl-17823	248	11	are	be	AUX
crl-17823	248	12	the	the	DET
crl-17823	248	13	expectations	expectation	NOUN
crl-17823	248	14	about	about	ADP
crl-17823	248	15	the	the	DET
crl-17823	248	16	kinds	kind	NOUN
crl-17823	248	17	of	of	ADP
crl-17823	248	18	questions	question	NOUN
crl-17823	248	19	to	to	PART
crl-17823	248	20	refer	refer	VERB
crl-17823	248	21	?	?	PUNCT
crl-17823	249	1	do	do	AUX
crl-17823	249	2	administrators	administrator	NOUN
crl-17823	249	3	consider	consider	VERB
crl-17823	249	4	referrals	referral	NOUN
crl-17823	249	5	a	a	DET
crl-17823	249	6	sign	sign	NOUN
crl-17823	249	7	of	of	ADP
crl-17823	249	8	quality	quality	NOUN
crl-17823	249	9	service	service	NOUN
crl-17823	249	10	?	?	PUNCT
crl-17823	250	1	what	what	PRON
crl-17823	250	2	is	be	AUX
crl-17823	250	3	the	the	DET
crl-17823	250	4	effect	effect	NOUN
crl-17823	250	5	of	of	ADP
crl-17823	250	6	heavy	heavy	ADJ
crl-17823	250	7	service	service	NOUN
crl-17823	250	8	demand	demand	NOUN
crl-17823	250	9	in	in	ADP
crl-17823	250	10	person	person	NOUN
crl-17823	250	11	or	or	CCONJ
crl-17823	250	12	in	in	ADP
crl-17823	250	13	chat	chat	NOUN
crl-17823	250	14	on	on	ADP
crl-17823	250	15	rates	rate	NOUN
crl-17823	250	16	of	of	ADP
crl-17823	250	17	referral	referral	NOUN
crl-17823	250	18	?	?	PUNCT
crl-17823	251	1	to	to	ADP
crl-17823	251	2	what	what	DET
crl-17823	251	3	extent	extent	NOUN
crl-17823	251	4	does	do	AUX
crl-17823	251	5	student	student	NOUN
crl-17823	251	6	employee	employee	NOUN
crl-17823	251	7	rapport	rapport	NOUN
crl-17823	251	8	with	with	ADP
crl-17823	251	9	or	or	CCONJ
crl-17823	251	10	trust	trust	VERB
crl-17823	251	11	in	in	ADP
crl-17823	251	12	subject	subject	ADJ
crl-17823	251	13	specialists	specialist	NOUN
crl-17823	251	14	influence	influence	VERB
crl-17823	251	15	the	the	DET
crl-17823	251	16	rate	rate	NOUN
crl-17823	251	17	of	of	ADP
crl-17823	251	18	referrals	referral	NOUN
crl-17823	251	19	?	?	PUNCT
crl-17823	251	20	including	include	VERB
crl-17823	251	21	a	a	DET
crl-17823	251	22	subject	subject	ADJ
crl-17823	251	23	research	research	NOUN
crl-17823	251	24	guide	guide	NOUN
crl-17823	251	25	in	in	ADP
crl-17823	251	26	a	a	DET
crl-17823	251	27	chat	chat	NOUN
crl-17823	251	28	might	might	AUX
crl-17823	251	29	be	be	AUX
crl-17823	251	30	considered	consider	VERB
crl-17823	251	31	a	a	DET
crl-17823	251	32	substitute	substitute	NOUN
crl-17823	251	33	for	for	ADP
crl-17823	251	34	an	an	DET
crl-17823	251	35	explicit	explicit	ADJ
crl-17823	251	36	referral	referral	NOUN
crl-17823	251	37	,	,	PUNCT
crl-17823	251	38	because	because	SCONJ
crl-17823	251	39	they	they	PRON
crl-17823	251	40	are	be	AUX
crl-17823	251	41	designed	design	VERB
crl-17823	251	42	by	by	ADP
crl-17823	251	43	a	a	DET
crl-17823	251	44	subject	subject	ADJ
crl-17823	251	45	expert	expert	NOUN
crl-17823	251	46	and	and	CCONJ
crl-17823	251	47	often	often	ADV
crl-17823	251	48	provide	provide	VERB
crl-17823	251	49	contact	contact	NOUN
crl-17823	251	50	information	information	NOUN
crl-17823	251	51	.	.	PUNCT
crl-17823	252	1	to	to	ADP
crl-17823	252	2	what	what	DET
crl-17823	252	3	extent	extent	NOUN
crl-17823	252	4	do	do	AUX
crl-17823	252	5	research	research	NOUN
crl-17823	252	6	guides	guide	NOUN
crl-17823	252	7	describe	describe	VERB
crl-17823	252	8	the	the	DET
crl-17823	252	9	benefits	benefit	NOUN
crl-17823	252	10	of	of	ADP
crl-17823	252	11	working	work	VERB
crl-17823	252	12	with	with	ADP
crl-17823	252	13	the	the	DET
crl-17823	252	14	specialist	specialist	NOUN
crl-17823	252	15	who	who	PRON
crl-17823	252	16	created	create	VERB
crl-17823	252	17	the	the	DET
crl-17823	252	18	guide	guide	NOUN
crl-17823	252	19	and/or	and/or	CCONJ
crl-17823	252	20	encourage	encourage	VERB
crl-17823	252	21	contact	contact	NOUN
crl-17823	252	22	?	?	PUNCT
crl-17823	253	1	for	for	ADP
crl-17823	253	2	the	the	DET
crl-17823	253	3	majority	majority	NOUN
crl-17823	253	4	of	of	ADP
crl-17823	253	5	questions	question	NOUN
crl-17823	253	6	that	that	PRON
crl-17823	253	7	were	be	AUX
crl-17823	253	8	not	not	PART
crl-17823	253	9	referred	refer	VERB
crl-17823	253	10	,	,	PUNCT
crl-17823	253	11	how	how	SCONJ
crl-17823	253	12	do	do	AUX
crl-17823	253	13	subject	subject	ADJ
crl-17823	253	14	specialists	specialist	NOUN
crl-17823	253	15	judge	judge	VERB
crl-17823	253	16	whether	whether	SCONJ
crl-17823	253	17	a	a	DET
crl-17823	253	18	referral	referral	NOUN
crl-17823	253	19	would	would	AUX
crl-17823	253	20	have	have	AUX
crl-17823	253	21	been	be	AUX
crl-17823	253	22	necessary	necessary	ADJ
crl-17823	253	23	or	or	CCONJ
crl-17823	253	24	advisable	advisable	ADJ
crl-17823	253	25	?	?	PUNCT
crl-17823	254	1	a	a	DET
crl-17823	254	2	study	study	NOUN
crl-17823	254	3	of	of	ADP
crl-17823	254	4	these	these	DET
crl-17823	254	5	data	datum	NOUN
crl-17823	254	6	in	in	ADP
crl-17823	254	7	progress	progress	NOUN
crl-17823	254	8	will	will	AUX
crl-17823	254	9	investigate	investigate	VERB
crl-17823	254	10	the	the	DET
crl-17823	254	11	differences	difference	NOUN
crl-17823	254	12	across	across	ADP
crl-17823	254	13	the	the	DET
crl-17823	254	14	subject	subject	ADJ
crl-17823	254	15	domains	domain	NOUN
crl-17823	254	16	in	in	ADP
crl-17823	254	17	assessing	assess	VERB
crl-17823	254	18	whether	whether	SCONJ
crl-17823	254	19	a	a	DET
crl-17823	254	20	referral	referral	NOUN
crl-17823	254	21	is	be	AUX
crl-17823	254	22	needed	need	VERB
crl-17823	254	23	.	.	PUNCT
crl-17823	255	1	the	the	DET
crl-17823	255	2	initial	initial	ADJ
crl-17823	255	3	hypothesis	hypothesis	NOUN
crl-17823	255	4	is	be	AUX
crl-17823	255	5	that	that	PRON
crl-17823	255	6	librarians	librarian	VERB
crl-17823	255	7	whose	whose	DET
crl-17823	255	8	subject	subject	NOUN
crl-17823	255	9	specialty	specialty	NOUN
crl-17823	255	10	matches	match	VERB
crl-17823	255	11	the	the	DET
crl-17823	255	12	question	question	NOUN
crl-17823	255	13	’s	’s	PART
crl-17823	255	14	subject	subject	NOUN
crl-17823	255	15	domain	domain	NOUN
crl-17823	255	16	will	will	AUX
crl-17823	255	17	be	be	AUX
crl-17823	255	18	more	more	ADV
crl-17823	255	19	likely	likely	ADJ
crl-17823	255	20	to	to	PART
crl-17823	255	21	say	say	VERB
crl-17823	255	22	a	a	DET
crl-17823	255	23	referral	referral	NOUN
crl-17823	255	24	was	be	AUX
crl-17823	255	25	needed	need	VERB
crl-17823	255	26	.	.	PUNCT
crl-17823	256	1	conclusions	conclusion	NOUN
crl-17823	256	2	and	and	CCONJ
crl-17823	256	3	best	good	ADJ
crl-17823	256	4	practices	practice	NOUN
crl-17823	256	5	chat	chat	VERB
crl-17823	256	6	reference	reference	NOUN
crl-17823	256	7	has	have	VERB
crl-17823	256	8	the	the	DET
crl-17823	256	9	potential	potential	NOUN
crl-17823	256	10	for	for	ADP
crl-17823	256	11	building	build	VERB
crl-17823	256	12	awareness	awareness	NOUN
crl-17823	256	13	of	of	ADP
crl-17823	256	14	specialized	specialized	ADJ
crl-17823	256	15	library	library	PROPN
crl-17823	256	16	resources	resource	NOUN
crl-17823	256	17	and	and	CCONJ
crl-17823	256	18	services	service	NOUN
crl-17823	256	19	.	.	PUNCT
crl-17823	257	1	chat	chat	PROPN
crl-17823	257	2	is	be	AUX
crl-17823	257	3	a	a	DET
crl-17823	257	4	low	low	ADJ
crl-17823	257	5	-	-	PUNCT
crl-17823	257	6	barrier	barrier	NOUN
crl-17823	257	7	,	,	PUNCT
crl-17823	257	8	semianonymous	semianonymous	ADJ
crl-17823	257	9	channel	channel	NOUN
crl-17823	257	10	with	with	ADP
crl-17823	257	11	the	the	DET
crl-17823	257	12	appeal	appeal	NOUN
crl-17823	257	13	of	of	ADP
crl-17823	257	14	informality	informality	NOUN
crl-17823	257	15	,	,	PUNCT
crl-17823	257	16	and	and	CCONJ
crl-17823	257	17	the	the	DET
crl-17823	257	18	service	service	NOUN
crl-17823	257	19	is	be	AUX
crl-17823	257	20	available	available	ADJ
crl-17823	257	21	at	at	ADP
crl-17823	257	22	times	time	NOUN
crl-17823	257	23	when	when	SCONJ
crl-17823	257	24	many	many	ADJ
crl-17823	257	25	students	student	NOUN
crl-17823	257	26	are	be	AUX
crl-17823	257	27	working	work	VERB
crl-17823	257	28	on	on	ADP
crl-17823	257	29	research	research	NOUN
crl-17823	257	30	outside	outside	ADP
crl-17823	257	31	of	of	ADP
crl-17823	257	32	business	business	NOUN
crl-17823	257	33	hours	hour	NOUN
crl-17823	257	34	.	.	PUNCT
crl-17823	258	1	students	student	NOUN
crl-17823	258	2	who	who	PRON
crl-17823	258	3	are	be	AUX
crl-17823	258	4	reluctant	reluctant	ADJ
crl-17823	258	5	to	to	PART
crl-17823	258	6	walk	walk	VERB
crl-17823	258	7	up	up	ADP
crl-17823	258	8	to	to	ADP
crl-17823	258	9	a	a	DET
crl-17823	258	10	desk	desk	NOUN
crl-17823	258	11	,	,	PUNCT
crl-17823	258	12	because	because	SCONJ
crl-17823	258	13	they	they	PRON
crl-17823	258	14	feel	feel	VERB
crl-17823	258	15	they	they	PRON
crl-17823	258	16	do	do	AUX
crl-17823	258	17	not	not	PART
crl-17823	258	18	belong	belong	VERB
crl-17823	258	19	in	in	ADP
crl-17823	258	20	the	the	DET
crl-17823	258	21	library	library	NOUN
crl-17823	258	22	or	or	CCONJ
crl-17823	258	23	do	do	AUX
crl-17823	258	24	not	not	PART
crl-17823	258	25	know	know	VERB
crl-17823	258	26	what	what	PRON
crl-17823	258	27	services	service	NOUN
crl-17823	258	28	are	be	AUX
crl-17823	258	29	offered	offer	VERB
crl-17823	258	30	,	,	PUNCT
crl-17823	258	31	might	might	AUX
crl-17823	258	32	be	be	AUX
crl-17823	258	33	especially	especially	ADV
crl-17823	258	34	attracted	attract	VERB
crl-17823	258	35	to	to	PART
crl-17823	258	36	chat	chat	VERB
crl-17823	258	37	reference	reference	NOUN
crl-17823	258	38	.	.	PUNCT
crl-17823	259	1	students	student	NOUN
crl-17823	259	2	in	in	ADP
crl-17823	259	3	this	this	DET
crl-17823	259	4	group	group	NOUN
crl-17823	259	5	of	of	ADP
crl-17823	259	6	reluctant	reluctant	ADJ
crl-17823	259	7	users	user	NOUN
crl-17823	259	8	likely	likely	ADV
crl-17823	259	9	include	include	VERB
crl-17823	259	10	those	those	PRON
crl-17823	259	11	with	with	ADP
crl-17823	259	12	less	less	ADJ
crl-17823	259	13	exposure	exposure	NOUN
crl-17823	259	14	to	to	ADP
crl-17823	259	15	libraries	library	NOUN
crl-17823	259	16	,	,	PUNCT
crl-17823	259	17	such	such	ADJ
crl-17823	259	18	as	as	ADP
crl-17823	259	19	underrepresented	underrepresented	ADJ
crl-17823	259	20	and	and	CCONJ
crl-17823	259	21	first	first	ADJ
crl-17823	259	22	-	-	PUNCT
crl-17823	259	23	generation	generation	NOUN
crl-17823	259	24	students	student	NOUN
crl-17823	259	25	.	.	PUNCT
crl-17823	260	1	the	the	DET
crl-17823	260	2	importance	importance	NOUN
crl-17823	260	3	of	of	ADP
crl-17823	260	4	effective	effective	ADJ
crl-17823	260	5	referrals	referral	NOUN
crl-17823	260	6	is	be	AUX
crl-17823	260	7	heightened	heighten	VERB
crl-17823	260	8	if	if	SCONJ
crl-17823	260	9	they	they	PRON
crl-17823	260	10	have	have	VERB
crl-17823	260	11	the	the	DET
crl-17823	260	12	potential	potential	NOUN
crl-17823	260	13	to	to	PART
crl-17823	260	14	support	support	VERB
crl-17823	260	15	success	success	NOUN
crl-17823	260	16	in	in	ADP
crl-17823	260	17	these	these	DET
crl-17823	260	18	groups	group	NOUN
crl-17823	260	19	.	.	PUNCT
crl-17823	261	1	a	a	DET
crl-17823	261	2	ticket	ticket	NOUN
crl-17823	261	3	is	be	AUX
crl-17823	261	4	beneficial	beneficial	ADJ
crl-17823	261	5	for	for	ADP
crl-17823	261	6	the	the	DET
crl-17823	261	7	patron	patron	NOUN
crl-17823	261	8	because	because	SCONJ
crl-17823	261	9	it	it	PRON
crl-17823	261	10	puts	put	VERB
crl-17823	261	11	the	the	DET
crl-17823	261	12	initiative	initiative	NOUN
crl-17823	261	13	for	for	ADP
crl-17823	261	14	follow	follow	VERB
crl-17823	261	15	-	-	PUNCT
crl-17823	261	16	up	up	NOUN
crl-17823	261	17	in	in	ADP
crl-17823	261	18	the	the	DET
crl-17823	261	19	hands	hand	NOUN
crl-17823	261	20	of	of	ADP
crl-17823	261	21	the	the	DET
crl-17823	261	22	librarian	librarian	NOUN
crl-17823	261	23	,	,	PUNCT
crl-17823	261	24	and	and	CCONJ
crl-17823	261	25	it	it	PRON
crl-17823	261	26	is	be	AUX
crl-17823	261	27	beneficial	beneficial	ADJ
crl-17823	261	28	for	for	ADP
crl-17823	261	29	the	the	DET
crl-17823	261	30	librarian	librarian	NOUN
crl-17823	261	31	because	because	SCONJ
crl-17823	261	32	it	it	PRON
crl-17823	261	33	preserves	preserve	VERB
crl-17823	261	34	the	the	DET
crl-17823	261	35	complete	complete	ADJ
crl-17823	261	36	conversation	conversation	NOUN
crl-17823	261	37	that	that	PRON
crl-17823	261	38	shows	show	VERB
crl-17823	261	39	the	the	DET
crl-17823	261	40	reference	reference	NOUN
crl-17823	261	41	interview	interview	NOUN
crl-17823	261	42	and	and	CCONJ
crl-17823	261	43	what	what	DET
crl-17823	261	44	search	search	NOUN
crl-17823	261	45	strategies	strategy	NOUN
crl-17823	261	46	have	have	AUX
crl-17823	261	47	already	already	ADV
crl-17823	261	48	been	be	AUX
crl-17823	261	49	tried	try	VERB
crl-17823	261	50	.	.	PUNCT
crl-17823	262	1	anecdotal	anecdotal	ADJ
crl-17823	262	2	observation	observation	NOUN
crl-17823	262	3	suggests	suggest	VERB
crl-17823	262	4	that	that	SCONJ
crl-17823	262	5	students	student	NOUN
crl-17823	262	6	are	be	AUX
crl-17823	262	7	unlikely	unlikely	ADJ
crl-17823	262	8	to	to	PART
crl-17823	262	9	reply	reply	VERB
crl-17823	262	10	to	to	ADP
crl-17823	262	11	a	a	DET
crl-17823	262	12	follow	follow	NOUN
crl-17823	262	13	-	-	PUNCT
crl-17823	262	14	up	up	NOUN
crl-17823	262	15	from	from	ADP
crl-17823	262	16	the	the	DET
crl-17823	262	17	subject	subject	NOUN
crl-17823	262	18	specialist	specialist	NOUN
crl-17823	262	19	.	.	PUNCT
crl-17823	263	1	even	even	ADV
crl-17823	263	2	so	so	ADV
crl-17823	263	3	,	,	PUNCT
crl-17823	263	4	the	the	DET
crl-17823	263	5	subject	subject	ADJ
crl-17823	263	6	specialist	specialist	NOUN
crl-17823	263	7	stands	stand	VERB
crl-17823	263	8	to	to	PART
crl-17823	263	9	gain	gain	VERB
crl-17823	263	10	information	information	NOUN
crl-17823	263	11	about	about	ADP
crl-17823	263	12	patron	patron	NOUN
crl-17823	263	13	needs	need	VERB
crl-17823	263	14	in	in	ADP
crl-17823	263	15	their	their	PRON
crl-17823	263	16	subject	subject	ADJ
crl-17823	263	17	area	area	NOUN
crl-17823	263	18	to	to	PART
crl-17823	263	19	inform	inform	VERB
crl-17823	263	20	collections	collection	NOUN
crl-17823	263	21	decisions	decision	NOUN
crl-17823	263	22	,	,	PUNCT
crl-17823	263	23	instructional	instructional	ADJ
crl-17823	263	24	content	content	NOUN
crl-17823	263	25	,	,	PUNCT
crl-17823	263	26	and	and	CCONJ
crl-17823	263	27	communication	communication	NOUN
crl-17823	263	28	with	with	ADP
crl-17823	263	29	faculty	faculty	NOUN
crl-17823	263	30	about	about	ADP
crl-17823	263	31	assignments	assignment	NOUN
crl-17823	263	32	.	.	PUNCT
crl-17823	264	1	tickets	ticket	NOUN
crl-17823	264	2	also	also	ADV
crl-17823	264	3	present	present	VERB
crl-17823	264	4	an	an	DET
crl-17823	264	5	opportunity	opportunity	NOUN
crl-17823	264	6	to	to	PART
crl-17823	264	7	correct	correct	VERB
crl-17823	264	8	,	,	PUNCT
crl-17823	264	9	reinforce	reinforce	NOUN
crl-17823	264	10	,	,	PUNCT
crl-17823	264	11	or	or	CCONJ
crl-17823	264	12	expand	expand	VERB
crl-17823	264	13	chat	chat	NOUN
crl-17823	264	14	reference	reference	NOUN
crl-17823	264	15	providers	provider	NOUN
crl-17823	264	16	’	’	PART
crl-17823	264	17	knowledge	knowledge	NOUN
crl-17823	264	18	and	and	CCONJ
crl-17823	264	19	skills	skill	NOUN
crl-17823	264	20	if	if	SCONJ
crl-17823	264	21	handled	handle	VERB
crl-17823	264	22	diplomatically	diplomatically	ADV
crl-17823	264	23	and	and	CCONJ
crl-17823	264	24	supportively	supportively	ADV
crl-17823	264	25	.	.	PUNCT
crl-17823	265	1	and	and	CCONJ
crl-17823	265	2	even	even	ADV
crl-17823	265	3	if	if	SCONJ
crl-17823	265	4	the	the	DET
crl-17823	265	5	patron	patron	PROPN
crl-17823	265	6	’s	’s	PART
crl-17823	265	7	immediate	immediate	ADJ
crl-17823	265	8	need	need	NOUN
crl-17823	265	9	is	be	AUX
crl-17823	265	10	resolved	resolve	VERB
crl-17823	265	11	,	,	PUNCT
crl-17823	265	12	an	an	DET
crl-17823	265	13	email	email	NOUN
crl-17823	265	14	from	from	ADP
crl-17823	265	15	the	the	DET
crl-17823	265	16	subject	subject	ADJ
crl-17823	265	17	specialist	specialist	NOUN
crl-17823	265	18	demonstrates	demonstrate	VERB
crl-17823	265	19	the	the	DET
crl-17823	265	20	interest	interest	NOUN
crl-17823	265	21	and	and	CCONJ
crl-17823	265	22	service	service	NOUN
crl-17823	265	23	focus	focus	NOUN
crl-17823	265	24	of	of	ADP
crl-17823	265	25	the	the	DET
crl-17823	265	26	librarian	librarian	NOUN
crl-17823	265	27	to	to	PART
crl-17823	265	28	encourage	encourage	VERB
crl-17823	265	29	direct	direct	ADJ
crl-17823	265	30	contact	contact	NOUN
crl-17823	265	31	on	on	ADP
crl-17823	265	32	future	future	ADJ
crl-17823	265	33	research	research	NOUN
crl-17823	265	34	projects	project	NOUN
crl-17823	265	35	.	.	PUNCT
crl-17823	266	1	interpretation	interpretation	NOUN
crl-17823	266	2	of	of	ADP
crl-17823	266	3	these	these	DET
crl-17823	266	4	findings	finding	NOUN
crl-17823	266	5	is	be	AUX
crl-17823	266	6	grounded	ground	VERB
crl-17823	266	7	in	in	ADP
crl-17823	266	8	a	a	DET
crl-17823	266	9	professional	professional	ADJ
crl-17823	266	10	commitment	commitment	NOUN
crl-17823	266	11	to	to	ADP
crl-17823	266	12	the	the	DET
crl-17823	266	13	educational	educational	ADJ
crl-17823	266	14	role	role	NOUN
crl-17823	266	15	of	of	ADP
crl-17823	266	16	the	the	DET
crl-17823	266	17	academic	academic	ADJ
crl-17823	266	18	library.23	library.23	NOUN
crl-17823	266	19	that	that	PRON
crl-17823	266	20	is	be	AUX
crl-17823	266	21	,	,	PUNCT
crl-17823	266	22	chat	chat	PROPN
crl-17823	266	23	is	be	AUX
crl-17823	266	24	assumed	assume	VERB
crl-17823	266	25	to	to	PART
crl-17823	266	26	be	be	AUX
crl-17823	266	27	not	not	PART
crl-17823	266	28	only	only	ADV
crl-17823	266	29	a	a	DET
crl-17823	266	30	convenient	convenient	ADJ
crl-17823	266	31	venue	venue	NOUN
crl-17823	266	32	for	for	ADP
crl-17823	266	33	quick	quick	ADJ
crl-17823	266	34	questions	question	NOUN
crl-17823	266	35	but	but	CCONJ
crl-17823	266	36	also	also	ADV
crl-17823	266	37	a	a	DET
crl-17823	266	38	site	site	NOUN
crl-17823	266	39	for	for	ADP
crl-17823	266	40	teaching	teaching	NOUN
crl-17823	266	41	and	and	CCONJ
crl-17823	266	42	learning	learn	VERB
crl-17823	266	43	about	about	ADP
crl-17823	266	44	subject	subject	NOUN
crl-17823	266	45	research	research	NOUN
crl-17823	266	46	.	.	PUNCT
crl-17823	267	1	even	even	ADV
crl-17823	267	2	in	in	ADP
crl-17823	267	3	cases	case	NOUN
crl-17823	267	4	when	when	SCONJ
crl-17823	267	5	a	a	DET
crl-17823	267	6	subject	subject	ADJ
crl-17823	267	7	research	research	NOUN
crl-17823	267	8	question	question	NOUN
crl-17823	267	9	can	can	AUX
crl-17823	267	10	not	not	PART
crl-17823	267	11	be	be	AUX
crl-17823	267	12	fully	fully	ADV
crl-17823	267	13	resolved	resolve	VERB
crl-17823	267	14	in	in	ADP
crl-17823	267	15	the	the	DET
crl-17823	267	16	chat	chat	NOUN
crl-17823	267	17	,	,	PUNCT
crl-17823	267	18	learning	learn	VERB
crl-17823	267	19	about	about	ADP
crl-17823	267	20	additional	additional	ADJ
crl-17823	267	21	resources	resource	NOUN
crl-17823	267	22	and	and	CCONJ
crl-17823	267	23	building	building	NOUN
crl-17823	267	24	networks	network	NOUN
crl-17823	267	25	of	of	ADP
crl-17823	267	26	research	research	NOUN
crl-17823	267	27	assistance	assistance	NOUN
crl-17823	267	28	are	be	AUX
crl-17823	267	29	worthy	worthy	ADJ
crl-17823	267	30	outcomes	outcome	NOUN
crl-17823	267	31	.	.	PUNCT
crl-17823	268	1	in	in	ADP
crl-17823	268	2	these	these	DET
crl-17823	268	3	data	datum	NOUN
crl-17823	268	4	,	,	PUNCT
crl-17823	268	5	there	there	PRON
crl-17823	268	6	is	be	VERB
crl-17823	268	7	evidence	evidence	NOUN
crl-17823	268	8	that	that	PRON
crl-17823	268	9	chat	chat	VERB
crl-17823	268	10	providers	provider	NOUN
crl-17823	268	11	who	who	PRON
crl-17823	268	12	are	be	AUX
crl-17823	268	13	socialized	socialize	VERB
crl-17823	268	14	into	into	ADP
crl-17823	268	15	the	the	DET
crl-17823	268	16	profession	profession	NOUN
crl-17823	268	17	embraced	embrace	VERB
crl-17823	268	18	this	this	DET
crl-17823	268	19	perspective	perspective	NOUN
crl-17823	268	20	more	more	ADJ
crl-17823	268	21	than	than	ADP
crl-17823	268	22	gas	gas	NOUN
crl-17823	268	23	and	and	CCONJ
crl-17823	268	24	staff	staff	NOUN
crl-17823	268	25	.	.	PUNCT
crl-17823	269	1	librarians	librarian	NOUN
crl-17823	269	2	refer	refer	VERB
crl-17823	269	3	patrons	patron	NOUN
crl-17823	269	4	to	to	ADP
crl-17823	269	5	specialists	specialist	NOUN
crl-17823	269	6	more	more	ADV
crl-17823	269	7	often	often	ADV
crl-17823	269	8	than	than	SCONJ
crl-17823	269	9	do	do	VERB
crl-17823	269	10	gas	gas	NOUN
crl-17823	269	11	,	,	PUNCT
crl-17823	269	12	and	and	CCONJ
crl-17823	269	13	they	they	PRON
crl-17823	269	14	are	be	AUX
crl-17823	269	15	more	more	ADV
crl-17823	269	16	likely	likely	ADJ
crl-17823	269	17	to	to	PART
crl-17823	269	18	frame	frame	VERB
crl-17823	269	19	the	the	DET
crl-17823	269	20	referral	referral	NOUN
crl-17823	269	21	as	as	ADP
crl-17823	269	22	a	a	DET
crl-17823	269	23	benefit	benefit	NOUN
crl-17823	269	24	.	.	PUNCT
crl-17823	270	1	how	how	SCONJ
crl-17823	270	2	patrons	patron	NOUN
crl-17823	270	3	responded	respond	VERB
crl-17823	270	4	to	to	ADP
crl-17823	270	5	a	a	DET
crl-17823	270	6	referral	referral	NOUN
crl-17823	270	7	(	(	PUNCT
crl-17823	270	8	when	when	SCONJ
crl-17823	270	9	they	they	PRON
crl-17823	270	10	did	do	VERB
crl-17823	270	11	at	at	ADV
crl-17823	270	12	all	all	ADV
crl-17823	270	13	)	)	PUNCT
crl-17823	270	14	,	,	PUNCT
crl-17823	270	15	serves	serve	VERB
crl-17823	270	16	as	as	ADP
crl-17823	270	17	exploratory	exploratory	ADJ
crl-17823	270	18	evidence	evidence	NOUN
crl-17823	270	19	for	for	ADP
crl-17823	270	20	developing	develop	VERB
crl-17823	270	21	best	good	ADJ
crl-17823	270	22	practices	practice	NOUN
crl-17823	270	23	for	for	ADP
crl-17823	270	24	presenting	present	VERB
crl-17823	270	25	referrals	referral	NOUN
crl-17823	270	26	to	to	ADP
crl-17823	270	27	patrons	patron	NOUN
crl-17823	270	28	in	in	ADP
crl-17823	270	29	libraries	library	NOUN
crl-17823	270	30	that	that	PRON
crl-17823	270	31	seek	seek	VERB
crl-17823	270	32	to	to	PART
crl-17823	270	33	increase	increase	VERB
crl-17823	270	34	engagement	engagement	NOUN
crl-17823	270	35	between	between	ADP
crl-17823	270	36	patrons	patron	NOUN
crl-17823	270	37	and	and	CCONJ
crl-17823	270	38	subject	subject	ADJ
crl-17823	270	39	specialists	specialist	NOUN
crl-17823	270	40	:	:	PUNCT
crl-17823	270	41	in	in	ADP
crl-17823	270	42	training	training	NOUN
crl-17823	270	43	gas	gas	NOUN
crl-17823	270	44	,	,	PUNCT
crl-17823	270	45	emphasize	emphasize	VERB
crl-17823	270	46	that	that	SCONJ
crl-17823	270	47	librarians	librarian	NOUN
crl-17823	270	48	frequently	frequently	ADV
crl-17823	270	49	provide	provide	VERB
crl-17823	270	50	referrals	referral	NOUN
crl-17823	270	51	and	and	CCONJ
crl-17823	270	52	frame	frame	VERB
crl-17823	270	53	them	they	PRON
crl-17823	270	54	as	as	ADP
crl-17823	270	55	a	a	DET
crl-17823	270	56	benefit	benefit	NOUN
crl-17823	270	57	to	to	ADP
crl-17823	270	58	the	the	DET
crl-17823	270	59	patron	patron	NOUN
crl-17823	270	60	.	.	PUNCT
crl-17823	271	1	that	that	PRON
crl-17823	271	2	is	is	ADV
crl-17823	271	3	,	,	PUNCT
crl-17823	271	4	a	a	DET
crl-17823	271	5	referral	referral	NOUN
crl-17823	271	6	is	be	AUX
crl-17823	271	7	not	not	PART
crl-17823	271	8	a	a	DET
crl-17823	271	9	matter	matter	NOUN
crl-17823	271	10	of	of	ADP
crl-17823	271	11	being	be	AUX
crl-17823	271	12	incapable	incapable	ADJ
crl-17823	271	13	,	,	PUNCT
crl-17823	271	14	but	but	CCONJ
crl-17823	271	15	rather	rather	ADV
crl-17823	271	16	a	a	DET
crl-17823	271	17	way	way	NOUN
crl-17823	271	18	to	to	PART
crl-17823	271	19	introduce	introduce	VERB
crl-17823	271	20	the	the	DET
crl-17823	271	21	patron	patron	NOUN
crl-17823	271	22	to	to	ADP
crl-17823	271	23	a	a	DET
crl-17823	271	24	wider	wide	ADJ
crl-17823	271	25	network	network	NOUN
crl-17823	271	26	of	of	ADP
crl-17823	271	27	resources	resource	NOUN
crl-17823	271	28	.	.	PUNCT
crl-17823	272	1	subject	subject	NOUN
crl-17823	272	2	specialists	specialist	NOUN
crl-17823	272	3	in	in	ADP
crl-17823	272	4	frequently	frequently	ADV
crl-17823	272	5	referred	refer	VERB
crl-17823	272	6	subject	subject	ADJ
crl-17823	272	7	areas	area	NOUN
crl-17823	272	8	should	should	AUX
crl-17823	272	9	review	review	VERB
crl-17823	272	10	transcripts	transcript	NOUN
crl-17823	272	11	to	to	PART
crl-17823	272	12	outline	outline	VERB
crl-17823	272	13	training	training	NOUN
crl-17823	272	14	in	in	ADP
crl-17823	272	15	both	both	DET
crl-17823	272	16	reference	reference	NOUN
crl-17823	272	17	interview	interview	NOUN
crl-17823	272	18	skills	skill	NOUN
crl-17823	272	19	appropriate	appropriate	ADJ
crl-17823	272	20	for	for	ADP
crl-17823	272	21	the	the	DET
crl-17823	272	22	field	field	NOUN
crl-17823	272	23	and	and	CCONJ
crl-17823	272	24	the	the	DET
crl-17823	272	25	scope	scope	NOUN
crl-17823	272	26	of	of	ADP
crl-17823	272	27	specialized	specialized	ADJ
crl-17823	272	28	services	service	NOUN
crl-17823	272	29	they	they	PRON
crl-17823	272	30	offer	offer	VERB
crl-17823	272	31	to	to	PART
crl-17823	272	32	encourage	encourage	VERB
crl-17823	272	33	more	more	ADJ
crl-17823	272	34	referrals	referral	NOUN
crl-17823	272	35	that	that	PRON
crl-17823	272	36	are	be	AUX
crl-17823	272	37	framed	frame	VERB
crl-17823	272	38	as	as	ADP
crl-17823	272	39	benefits	benefit	NOUN
crl-17823	272	40	to	to	ADP
crl-17823	272	41	the	the	DET
crl-17823	272	42	patron	patron	NOUN
crl-17823	272	43	.	.	PUNCT
crl-17823	273	1	use	use	VERB
crl-17823	273	2	figures	figure	NOUN
crl-17823	273	3	4	4	NUM
crl-17823	273	4	and	and	CCONJ
crl-17823	273	5	5	5	NUM
crl-17823	273	6	to	to	PART
crl-17823	273	7	develop	develop	VERB
crl-17823	273	8	reference	reference	NOUN
crl-17823	273	9	policies	policy	NOUN
crl-17823	273	10	and	and	CCONJ
crl-17823	273	11	best	good	ADJ
crl-17823	273	12	practices	practice	NOUN
crl-17823	273	13	for	for	ADP
crl-17823	273	14	referrals	referral	NOUN
crl-17823	273	15	.	.	PUNCT
crl-17823	274	1	consider	consider	VERB
crl-17823	274	2	whether	whether	SCONJ
crl-17823	274	3	providers	provider	NOUN
crl-17823	274	4	should	should	AUX
crl-17823	274	5	offer	offer	VERB
crl-17823	274	6	referrals	referral	NOUN
crl-17823	274	7	as	as	ADP
crl-17823	274	8	recommendations	recommendation	NOUN
crl-17823	274	9	rather	rather	ADV
crl-17823	274	10	than	than	ADP
crl-17823	274	11	options	option	NOUN
crl-17823	274	12	,	,	PUNCT
crl-17823	274	13	tickets	ticket	NOUN
crl-17823	274	14	rather	rather	ADV
crl-17823	274	15	than	than	ADP
crl-17823	274	16	contact	contact	NOUN
crl-17823	274	17	information	information	NOUN
crl-17823	274	18	,	,	PUNCT
crl-17823	274	19	and	and	CCONJ
crl-17823	274	20	whether	whether	SCONJ
crl-17823	274	21	referrals	referral	NOUN
crl-17823	274	22	should	should	AUX
crl-17823	274	23	be	be	AUX
crl-17823	274	24	framed	frame	VERB
crl-17823	274	25	as	as	ADP
crl-17823	274	26	benefits	benefit	NOUN
crl-17823	274	27	rather	rather	ADV
crl-17823	274	28	than	than	ADP
crl-17823	274	29	apologies	apology	NOUN
crl-17823	274	30	.	.	PUNCT
crl-17823	275	1	review	review	VERB
crl-17823	275	2	transcripts	transcript	NOUN
crl-17823	275	3	with	with	ADP
crl-17823	275	4	gas	gas	NOUN
crl-17823	275	5	to	to	PART
crl-17823	275	6	reinforce	reinforce	VERB
crl-17823	275	7	effective	effective	ADJ
crl-17823	275	8	referrals	referral	NOUN
crl-17823	275	9	.	.	PUNCT
crl-17823	276	1	in	in	ADP
crl-17823	276	2	particular	particular	ADJ
crl-17823	276	3	,	,	PUNCT
crl-17823	276	4	look	look	VERB
crl-17823	276	5	for	for	ADP
crl-17823	276	6	signs	sign	NOUN
crl-17823	276	7	that	that	SCONJ
crl-17823	276	8	the	the	DET
crl-17823	276	9	ga	ga	NOUN
crl-17823	276	10	is	be	AUX
crl-17823	276	11	deflecting	deflect	VERB
crl-17823	276	12	inquiries	inquiry	NOUN
crl-17823	276	13	by	by	ADP
crl-17823	276	14	claiming	claim	VERB
crl-17823	276	15	lack	lack	NOUN
crl-17823	276	16	of	of	ADP
crl-17823	276	17	subject	subject	ADJ
crl-17823	276	18	knowledge	knowledge	NOUN
crl-17823	276	19	to	to	PART
crl-17823	276	20	coach	coach	VERB
crl-17823	276	21	them	they	PRON
crl-17823	276	22	on	on	ADP
crl-17823	276	23	framing	frame	VERB
crl-17823	276	24	referrals	referral	NOUN
crl-17823	276	25	as	as	ADP
crl-17823	276	26	a	a	DET
crl-17823	276	27	benefit	benefit	NOUN
crl-17823	276	28	.	.	PUNCT
crl-17823	277	1	refresh	refresh	NOUN
crl-17823	277	2	all	all	PRON
crl-17823	277	3	chat	chat	VERB
crl-17823	277	4	service	service	NOUN
crl-17823	277	5	providers	provider	NOUN
crl-17823	277	6	in	in	ADP
crl-17823	277	7	the	the	DET
crl-17823	277	8	value	value	NOUN
crl-17823	277	9	of	of	ADP
crl-17823	277	10	and	and	CCONJ
crl-17823	277	11	techniques	technique	NOUN
crl-17823	277	12	for	for	ADP
crl-17823	277	13	effective	effective	ADJ
crl-17823	277	14	reference	reference	NOUN
crl-17823	277	15	interviews	interview	NOUN
crl-17823	277	16	.	.	PUNCT
crl-17823	278	1	some	some	DET
crl-17823	278	2	providers	provider	NOUN
crl-17823	278	3	might	might	AUX
crl-17823	278	4	be	be	AUX
crl-17823	278	5	concerned	concern	VERB
crl-17823	278	6	that	that	SCONJ
crl-17823	278	7	an	an	DET
crl-17823	278	8	extensive	extensive	ADJ
crl-17823	278	9	reference	reference	NOUN
crl-17823	278	10	interview	interview	NOUN
crl-17823	278	11	will	will	AUX
crl-17823	278	12	discourage	discourage	VERB
crl-17823	278	13	patrons	patron	NOUN
crl-17823	278	14	or	or	CCONJ
crl-17823	278	15	put	put	VERB
crl-17823	278	16	them	they	PRON
crl-17823	278	17	off	off	ADP
crl-17823	278	18	.	.	PUNCT
crl-17823	279	1	in	in	ADP
crl-17823	279	2	these	these	DET
crl-17823	279	3	data	datum	NOUN
crl-17823	279	4	,	,	PUNCT
crl-17823	279	5	patrons	patron	NOUN
crl-17823	279	6	responded	respond	VERB
crl-17823	279	7	positively	positively	ADV
crl-17823	279	8	to	to	ADP
crl-17823	279	9	referrals	referral	NOUN
crl-17823	279	10	more	more	ADV
crl-17823	279	11	often	often	ADV
crl-17823	279	12	when	when	SCONJ
crl-17823	279	13	the	the	DET
crl-17823	279	14	provider	provider	NOUN
crl-17823	279	15	tried	try	VERB
crl-17823	279	16	to	to	PART
crl-17823	279	17	get	get	VERB
crl-17823	279	18	a	a	DET
crl-17823	279	19	full	full	ADJ
crl-17823	279	20	picture	picture	NOUN
crl-17823	279	21	of	of	ADP
crl-17823	279	22	the	the	DET
crl-17823	279	23	information	information	NOUN
crl-17823	279	24	need	need	NOUN
crl-17823	279	25	.	.	PUNCT
crl-17823	280	1	in	in	ADP
crl-17823	280	2	addition	addition	NOUN
crl-17823	280	3	,	,	PUNCT
crl-17823	280	4	knowing	know	VERB
crl-17823	280	5	more	more	ADJ
crl-17823	280	6	about	about	ADP
crl-17823	280	7	the	the	DET
crl-17823	280	8	patron	patron	NOUN
crl-17823	280	9	and	and	CCONJ
crl-17823	280	10	their	their	PRON
crl-17823	280	11	information	information	NOUN
crl-17823	280	12	need	need	NOUN
crl-17823	280	13	will	will	AUX
crl-17823	280	14	help	help	VERB
crl-17823	280	15	select	select	VERB
crl-17823	280	16	the	the	DET
crl-17823	280	17	correct	correct	ADJ
crl-17823	280	18	subject	subject	NOUN
crl-17823	280	19	specialist	specialist	NOUN
crl-17823	280	20	and	and	CCONJ
crl-17823	280	21	guide	guide	VERB
crl-17823	280	22	that	that	SCONJ
crl-17823	280	23	librarian	librarian	PROPN
crl-17823	280	24	’s	’s	NOUN
crl-17823	280	25	response	response	NOUN
crl-17823	280	26	.	.	PUNCT
crl-17823	281	1	convey	convey	VERB
crl-17823	281	2	to	to	PART
crl-17823	281	3	chat	chat	VERB
crl-17823	281	4	reference	reference	NOUN
crl-17823	281	5	providers	provider	NOUN
crl-17823	281	6	the	the	DET
crl-17823	281	7	benefits	benefit	NOUN
crl-17823	281	8	of	of	ADP
crl-17823	281	9	using	use	VERB
crl-17823	281	10	a	a	DET
crl-17823	281	11	ticket	ticket	NOUN
crl-17823	281	12	for	for	ADP
crl-17823	281	13	both	both	CCONJ
crl-17823	281	14	the	the	DET
crl-17823	281	15	patron	patron	NOUN
crl-17823	281	16	and	and	CCONJ
crl-17823	281	17	the	the	DET
crl-17823	281	18	library	library	NOUN
crl-17823	281	19	.	.	PUNCT
crl-17823	282	1	to	to	PART
crl-17823	282	2	support	support	VERB
crl-17823	282	3	patrons	patron	NOUN
crl-17823	282	4	who	who	PRON
crl-17823	282	5	decline	decline	VERB
crl-17823	282	6	a	a	DET
crl-17823	282	7	ticket	ticket	NOUN
crl-17823	282	8	,	,	PUNCT
crl-17823	282	9	research	research	NOUN
crl-17823	282	10	guides	guide	NOUN
crl-17823	282	11	should	should	AUX
crl-17823	282	12	explicitly	explicitly	ADV
crl-17823	282	13	encourage	encourage	VERB
crl-17823	282	14	contacting	contact	VERB
crl-17823	282	15	the	the	DET
crl-17823	282	16	subject	subject	NOUN
crl-17823	282	17	specialist	specialist	NOUN
crl-17823	282	18	and	and	CCONJ
crl-17823	282	19	explain	explain	VERB
crl-17823	282	20	what	what	PRON
crl-17823	282	21	they	they	PRON
crl-17823	282	22	can	can	AUX
crl-17823	282	23	do	do	VERB
crl-17823	282	24	for	for	ADP
crl-17823	282	25	patrons	patron	NOUN
crl-17823	282	26	.	.	PUNCT
crl-17823	283	1	this	this	PRON
crl-17823	283	2	is	be	AUX
crl-17823	283	3	important	important	ADJ
crl-17823	283	4	because	because	SCONJ
crl-17823	283	5	chat	chat	PROPN
crl-17823	283	6	providers	provider	NOUN
crl-17823	283	7	may	may	AUX
crl-17823	283	8	be	be	AUX
crl-17823	283	9	juggling	juggle	VERB
crl-17823	283	10	multiple	multiple	ADJ
crl-17823	283	11	patrons	patron	NOUN
crl-17823	283	12	,	,	PUNCT
crl-17823	283	13	and	and	CCONJ
crl-17823	283	14	they	they	PRON
crl-17823	283	15	need	need	VERB
crl-17823	283	16	the	the	DET
crl-17823	283	17	simplest	simple	ADJ
crl-17823	283	18	means	mean	NOUN
crl-17823	283	19	of	of	ADP
crl-17823	283	20	meeting	meet	VERB
crl-17823	283	21	expectations	expectation	NOUN
crl-17823	283	22	in	in	ADP
crl-17823	283	23	terms	term	NOUN
crl-17823	283	24	of	of	ADP
crl-17823	283	25	referrals	referral	NOUN
crl-17823	283	26	.	.	PUNCT
crl-17823	284	1	acknowledgments	acknowledgment	VERB
crl-17823	284	2	the	the	DET
crl-17823	284	3	author	author	NOUN
crl-17823	284	4	is	be	AUX
crl-17823	284	5	grateful	grateful	ADJ
crl-17823	284	6	for	for	ADP
crl-17823	284	7	support	support	NOUN
crl-17823	284	8	from	from	ADP
crl-17823	284	9	the	the	DET
crl-17823	284	10	uic	uic	PROPN
crl-17823	284	11	library	library	PROPN
crl-17823	284	12	research	research	PROPN
crl-17823	284	13	fund	fund	PROPN
crl-17823	284	14	,	,	PUNCT
crl-17823	284	15	research	research	NOUN
crl-17823	284	16	assistants	assistant	NOUN
crl-17823	284	17	alyne	alyne	VERB
crl-17823	284	18	connie	connie	PROPN
crl-17823	284	19	and	and	CCONJ
crl-17823	284	20	supipi	supipi	NOUN
crl-17823	284	21	weerasoriya	weerasoriya	ADJ
crl-17823	284	22	,	,	PUNCT
crl-17823	284	23	and	and	CCONJ
crl-17823	284	24	internal	internal	ADJ
crl-17823	284	25	and	and	CCONJ
crl-17823	284	26	external	external	ADJ
crl-17823	284	27	reviewers	reviewer	NOUN
crl-17823	284	28	who	who	PRON
crl-17823	284	29	generously	generously	ADV
crl-17823	284	30	shared	share	VERB
crl-17823	284	31	their	their	PRON
crl-17823	284	32	feedback	feedback	NOUN
crl-17823	284	33	.	.	PUNCT
crl-17823	285	1	appendix	appendix	NOUN
crl-17823	285	2	action	action	NOUN
crl-17823	285	3	codes	code	VERB
crl-17823	285	4	the	the	DET
crl-17823	285	5	first	first	ADJ
crl-17823	285	6	round	round	NOUN
crl-17823	285	7	of	of	ADP
crl-17823	285	8	coding	code	VERB
crl-17823	285	9	for	for	ADP
crl-17823	285	10	chats	chat	NOUN
crl-17823	285	11	that	that	PRON
crl-17823	285	12	included	include	VERB
crl-17823	285	13	a	a	DET
crl-17823	285	14	referral	referral	NOUN
crl-17823	285	15	to	to	ADP
crl-17823	285	16	a	a	DET
crl-17823	285	17	subject	subject	NOUN
crl-17823	285	18	specialist	specialist	NOUN
crl-17823	285	19	identified	identify	VERB
crl-17823	285	20	the	the	DET
crl-17823	285	21	following	follow	VERB
crl-17823	285	22	actions	action	NOUN
crl-17823	285	23	:	:	PUNCT
crl-17823	285	24	reference	reference	NOUN
crl-17823	285	25	interview	interview	NOUN
crl-17823	285	26	:	:	PUNCT
crl-17823	285	27	does	do	AUX
crl-17823	285	28	the	the	DET
crl-17823	285	29	chat	chat	NOUN
crl-17823	285	30	service	service	NOUN
crl-17823	285	31	provider	provider	NOUN
crl-17823	285	32	attempt	attempt	NOUN
crl-17823	285	33	to	to	PART
crl-17823	285	34	learn	learn	VERB
crl-17823	285	35	more	more	ADJ
crl-17823	285	36	about	about	ADP
crl-17823	285	37	the	the	DET
crl-17823	285	38	patron	patron	NOUN
crl-17823	285	39	or	or	CCONJ
crl-17823	285	40	the	the	DET
crl-17823	285	41	information	information	NOUN
crl-17823	285	42	need	need	VERB
crl-17823	285	43	?	?	PUNCT
crl-17823	286	1	extensive	extensive	ADJ
crl-17823	286	2	:	:	PUNCT
crl-17823	286	3	evidence	evidence	NOUN
crl-17823	286	4	of	of	ADP
crl-17823	286	5	trying	try	VERB
crl-17823	286	6	to	to	PART
crl-17823	286	7	understand	understand	VERB
crl-17823	286	8	the	the	DET
crl-17823	286	9	scope	scope	NOUN
crl-17823	286	10	of	of	ADP
crl-17823	286	11	the	the	DET
crl-17823	286	12	project	project	NOUN
crl-17823	286	13	or	or	CCONJ
crl-17823	286	14	subject	subject	NOUN
crl-17823	286	15	matter	matter	NOUN
crl-17823	286	16	in	in	ADP
crl-17823	286	17	depth	depth	NOUN
crl-17823	286	18	.	.	PUNCT
crl-17823	287	1	minimal	minimal	ADJ
crl-17823	287	2	:	:	PUNCT
crl-17823	287	3	one	one	NUM
crl-17823	287	4	question	question	NOUN
crl-17823	287	5	about	about	ADP
crl-17823	287	6	course	course	NOUN
crl-17823	287	7	,	,	PUNCT
crl-17823	287	8	affiliation	affiliation	NOUN
crl-17823	287	9	,	,	PUNCT
crl-17823	287	10	material	material	NOUN
crl-17823	287	11	types	type	NOUN
crl-17823	287	12	,	,	PUNCT
crl-17823	287	13	“	"	PUNCT
crl-17823	287	14	what	what	PRON
crl-17823	287	15	have	have	AUX
crl-17823	287	16	you	you	PRON
crl-17823	287	17	tried	try	VERB
crl-17823	287	18	so	so	ADV
crl-17823	287	19	far	far	ADV
crl-17823	287	20	?	?	PUNCT
crl-17823	287	21	”	"	PUNCT
crl-17823	288	1	none	none	NOUN
crl-17823	288	2	attempt	attempt	NOUN
crl-17823	288	3	to	to	PART
crl-17823	288	4	assist	assist	VERB
crl-17823	288	5	:	:	PUNCT
crl-17823	288	6	does	do	AUX
crl-17823	288	7	the	the	DET
crl-17823	288	8	chat	chat	NOUN
crl-17823	288	9	service	service	NOUN
crl-17823	288	10	provider	provider	NOUN
crl-17823	288	11	attempt	attempt	NOUN
crl-17823	288	12	to	to	PART
crl-17823	288	13	address	address	VERB
crl-17823	288	14	the	the	DET
crl-17823	288	15	information	information	NOUN
crl-17823	288	16	need	need	VERB
crl-17823	288	17	before	before	ADP
crl-17823	288	18	referring	refer	VERB
crl-17823	288	19	?	?	PUNCT
crl-17823	289	1	none	none	NOUN
crl-17823	289	2	:	:	PUNCT
crl-17823	289	3	no	no	DET
crl-17823	289	4	conversation	conversation	NOUN
crl-17823	289	5	or	or	CCONJ
crl-17823	289	6	suggestions	suggestion	NOUN
crl-17823	289	7	.	.	PUNCT
crl-17823	290	1	in	in	ADP
crl-17823	290	2	-	-	PUNCT
crl-17823	290	3	depth	depth	NOUN
crl-17823	290	4	:	:	PUNCT
crl-17823	290	5	makes	make	VERB
crl-17823	290	6	a	a	DET
crl-17823	290	7	committed	committed	ADJ
crl-17823	290	8	effort	effort	NOUN
crl-17823	290	9	to	to	PART
crl-17823	290	10	assist	assist	VERB
crl-17823	290	11	,	,	PUNCT
crl-17823	290	12	engaging	engage	VERB
crl-17823	290	13	in	in	ADP
crl-17823	290	14	conversation	conversation	NOUN
crl-17823	290	15	about	about	ADP
crl-17823	290	16	the	the	DET
crl-17823	290	17	topic	topic	NOUN
crl-17823	290	18	and	and	CCONJ
crl-17823	290	19	providing	provide	VERB
crl-17823	290	20	links	link	NOUN
crl-17823	290	21	to	to	ADP
crl-17823	290	22	sample	sample	NOUN
crl-17823	290	23	searches	search	NOUN
crl-17823	290	24	,	,	PUNCT
crl-17823	290	25	specific	specific	ADJ
crl-17823	290	26	books	book	NOUN
crl-17823	290	27	/	/	SYM
crl-17823	290	28	articles	article	NOUN
crl-17823	290	29	,	,	PUNCT
crl-17823	290	30	and/or	and/or	CCONJ
crl-17823	290	31	instruction	instruction	NOUN
crl-17823	290	32	on	on	ADP
crl-17823	290	33	how	how	SCONJ
crl-17823	290	34	to	to	PART
crl-17823	290	35	perform	perform	VERB
crl-17823	290	36	search	search	NOUN
crl-17823	290	37	.	.	PUNCT
crl-17823	291	1	starting	start	VERB
crl-17823	291	2	point	point	NOUN
crl-17823	291	3	:	:	PUNCT
crl-17823	291	4	provides	provide	VERB
crl-17823	291	5	general	general	ADJ
crl-17823	291	6	information	information	NOUN
crl-17823	291	7	such	such	ADJ
crl-17823	291	8	as	as	ADP
crl-17823	291	9	a	a	DET
crl-17823	291	10	research	research	NOUN
crl-17823	291	11	guide	guide	NOUN
crl-17823	291	12	,	,	PUNCT
crl-17823	291	13	suggested	suggest	VERB
crl-17823	291	14	database(s	database(s	NOUN
crl-17823	291	15	)	)	PUNCT
crl-17823	291	16	,	,	PUNCT
crl-17823	291	17	or	or	CCONJ
crl-17823	291	18	a	a	DET
crl-17823	291	19	link	link	NOUN
crl-17823	291	20	to	to	ADP
crl-17823	291	21	a	a	DET
crl-17823	291	22	keyword	keyword	NOUN
crl-17823	291	23	search	search	NOUN
crl-17823	291	24	in	in	ADP
crl-17823	291	25	a	a	DET
crl-17823	291	26	discovery	discovery	NOUN
crl-17823	291	27	layer	layer	NOUN
crl-17823	291	28	(	(	PUNCT
crl-17823	291	29	summon	summon	PROPN
crl-17823	291	30	)	)	PUNCT
crl-17823	291	31	.	.	PUNCT
crl-17823	292	1	tries	try	VERB
crl-17823	292	2	but	but	CCONJ
crl-17823	292	3	fails	fail	VERB
crl-17823	292	4	:	:	PUNCT
crl-17823	292	5	works	work	VERB
crl-17823	292	6	to	to	PART
crl-17823	292	7	find	find	VERB
crl-17823	292	8	relevant	relevant	ADJ
crl-17823	292	9	resources	resource	NOUN
crl-17823	292	10	without	without	ADP
crl-17823	292	11	success	success	NOUN
crl-17823	292	12	.	.	PUNCT
crl-17823	293	1	no	no	DET
crl-17823	293	2	attempt	attempt	NOUN
crl-17823	293	3	justifying	justify	VERB
crl-17823	293	4	:	:	PUNCT
crl-17823	293	5	did	do	AUX
crl-17823	293	6	the	the	DET
crl-17823	293	7	chat	chat	NOUN
crl-17823	293	8	service	service	NOUN
crl-17823	293	9	provider	provider	NOUN
crl-17823	293	10	explain	explain	VERB
crl-17823	293	11	or	or	CCONJ
crl-17823	293	12	make	make	VERB
crl-17823	293	13	an	an	DET
crl-17823	293	14	excuse	excuse	NOUN
crl-17823	293	15	for	for	ADP
crl-17823	293	16	referring	refer	VERB
crl-17823	293	17	the	the	DET
crl-17823	293	18	inquiry	inquiry	NOUN
crl-17823	293	19	?	?	PUNCT
crl-17823	294	1	benefits	benefit	NOUN
crl-17823	294	2	:	:	PUNCT
crl-17823	294	3	provider	provider	NOUN
crl-17823	294	4	explains	explain	VERB
crl-17823	294	5	how	how	SCONJ
crl-17823	294	6	the	the	DET
crl-17823	294	7	patron	patron	NOUN
crl-17823	294	8	will	will	AUX
crl-17823	294	9	gain	gain	VERB
crl-17823	294	10	from	from	ADP
crl-17823	294	11	working	work	VERB
crl-17823	294	12	with	with	ADP
crl-17823	294	13	a	a	DET
crl-17823	294	14	subject	subject	NOUN
crl-17823	294	15	specialist	specialist	NOUN
crl-17823	294	16	.	.	PUNCT
crl-17823	295	1	apology	apology	NOUN
crl-17823	295	2	:	:	PUNCT
crl-17823	295	3	provider	provider	NOUN
crl-17823	295	4	expresses	express	VERB
crl-17823	295	5	regret	regret	VERB
crl-17823	295	6	about	about	ADP
crl-17823	295	7	his	his	PRON
crl-17823	295	8	or	or	CCONJ
crl-17823	295	9	her	her	PRON
crl-17823	295	10	own	own	ADJ
crl-17823	295	11	capabilities	capability	NOUN
crl-17823	295	12	or	or	CCONJ
crl-17823	295	13	the	the	DET
crl-17823	295	14	limits	limit	NOUN
crl-17823	295	15	of	of	ADP
crl-17823	295	16	the	the	DET
crl-17823	295	17	current	current	ADJ
crl-17823	295	18	situation	situation	NOUN
crl-17823	295	19	.	.	PUNCT
crl-17823	296	1	means	mean	NOUN
crl-17823	296	2	of	of	ADP
crl-17823	296	3	referral	referral	NOUN
crl-17823	296	4	:	:	PUNCT
crl-17823	296	5	logistics	logistic	NOUN
crl-17823	296	6	of	of	ADP
crl-17823	296	7	how	how	SCONJ
crl-17823	296	8	the	the	DET
crl-17823	296	9	referral	referral	NOUN
crl-17823	296	10	is	be	AUX
crl-17823	296	11	arranged	arrange	VERB
crl-17823	296	12	.	.	PUNCT
crl-17823	297	1	contact	contact	NOUN
crl-17823	297	2	information	information	NOUN
crl-17823	297	3	only	only	ADV
crl-17823	297	4	:	:	PUNCT
crl-17823	297	5	provider	provider	NOUN
crl-17823	297	6	gives	give	VERB
crl-17823	297	7	a	a	DET
crl-17823	297	8	name	name	NOUN
crl-17823	297	9	,	,	PUNCT
crl-17823	297	10	email	email	NOUN
crl-17823	297	11	and/or	and/or	CCONJ
crl-17823	297	12	phone	phone	NOUN
crl-17823	297	13	number	number	NOUN
crl-17823	297	14	for	for	ADP
crl-17823	297	15	patron	patron	NOUN
crl-17823	297	16	to	to	PART
crl-17823	297	17	follow	follow	VERB
crl-17823	297	18	up	up	ADP
crl-17823	297	19	as	as	ADV
crl-17823	297	20	desired	desire	VERB
crl-17823	297	21	.	.	PUNCT
crl-17823	298	1	form	form	NOUN
crl-17823	298	2	:	:	PUNCT
crl-17823	298	3	provider	provider	NOUN
crl-17823	298	4	offers	offer	VERB
crl-17823	298	5	a	a	DET
crl-17823	298	6	form	form	NOUN
crl-17823	298	7	for	for	SCONJ
crl-17823	298	8	the	the	DET
crl-17823	298	9	patron	patron	NOUN
crl-17823	298	10	to	to	PART
crl-17823	298	11	submit	submit	VERB
crl-17823	298	12	an	an	DET
crl-17823	298	13	email	email	NOUN
crl-17823	298	14	.	.	PUNCT
crl-17823	299	1	research	research	NOUN
crl-17823	299	2	guide	guide	NOUN
crl-17823	299	3	:	:	PUNCT
crl-17823	299	4	provider	provider	NOUN
crl-17823	299	5	sends	send	VERB
crl-17823	299	6	a	a	DET
crl-17823	299	7	link	link	NOUN
crl-17823	299	8	to	to	ADP
crl-17823	299	9	a	a	DET
crl-17823	299	10	research	research	NOUN
crl-17823	299	11	guide	guide	NOUN
crl-17823	299	12	that	that	PRON
crl-17823	299	13	includes	include	VERB
crl-17823	299	14	contact	contact	NOUN
crl-17823	299	15	information	information	NOUN
crl-17823	299	16	for	for	ADP
crl-17823	299	17	the	the	DET
crl-17823	299	18	subject	subject	NOUN
crl-17823	299	19	specialist	specialist	NOUN
crl-17823	299	20	.	.	PUNCT
crl-17823	300	1	ticket	ticket	NOUN
crl-17823	300	2	:	:	PUNCT
crl-17823	300	3	chat	chat	VERB
crl-17823	300	4	service	service	NOUN
crl-17823	300	5	provider	provider	NOUN
crl-17823	300	6	asks	ask	VERB
crl-17823	300	7	patron	patron	NOUN
crl-17823	300	8	for	for	ADP
crl-17823	300	9	an	an	DET
crl-17823	300	10	email	email	NOUN
crl-17823	300	11	to	to	PART
crl-17823	300	12	allow	allow	VERB
crl-17823	300	13	a	a	DET
crl-17823	300	14	librarian	librarian	NOUN
crl-17823	300	15	to	to	PART
crl-17823	300	16	follow	follow	VERB
crl-17823	300	17	up	up	ADP
crl-17823	300	18	.	.	PUNCT
crl-17823	301	1	transfer	transfer	VERB
crl-17823	301	2	:	:	PUNCT
crl-17823	301	3	chat	chat	VERB
crl-17823	301	4	service	service	NOUN
crl-17823	301	5	provider	provider	NOUN
crl-17823	301	6	transfers	transfer	NOUN
crl-17823	301	7	the	the	DET
crl-17823	301	8	conversation	conversation	NOUN
crl-17823	301	9	within	within	ADP
crl-17823	301	10	the	the	DET
crl-17823	301	11	chat	chat	PROPN
crl-17823	301	12	service	service	NOUN
crl-17823	301	13	.	.	PUNCT
crl-17823	302	1	patron	patron	NOUN
crl-17823	302	2	response	response	NOUN
crl-17823	302	3	:	:	PUNCT
crl-17823	302	4	the	the	DET
crl-17823	302	5	patron	patron	NOUN
crl-17823	302	6	says	say	VERB
crl-17823	302	7	something	something	PRON
crl-17823	302	8	about	about	ADP
crl-17823	302	9	the	the	DET
crl-17823	302	10	referral	referral	NOUN
crl-17823	302	11	or	or	CCONJ
crl-17823	302	12	asks	ask	VERB
crl-17823	302	13	a	a	DET
crl-17823	302	14	question	question	NOUN
crl-17823	302	15	about	about	ADP
crl-17823	302	16	it	it	PRON
crl-17823	302	17	.	.	PUNCT
crl-17823	303	1	positive	positive	ADJ
crl-17823	303	2	:	:	PUNCT
crl-17823	303	3	patron	patron	NOUN
crl-17823	303	4	states	state	VERB
crl-17823	303	5	enthusiastic	enthusiastic	ADJ
crl-17823	303	6	gratitude	gratitude	NOUN
crl-17823	303	7	and/or	and/or	CCONJ
crl-17823	303	8	the	the	DET
crl-17823	303	9	intention	intention	NOUN
crl-17823	303	10	to	to	PART
crl-17823	303	11	follow	follow	VERB
crl-17823	303	12	through	through	ADP
crl-17823	303	13	with	with	ADP
crl-17823	303	14	a	a	DET
crl-17823	303	15	consultation	consultation	NOUN
crl-17823	303	16	.	.	PUNCT
crl-17823	304	1	neutral	neutral	ADJ
crl-17823	304	2	:	:	PUNCT
crl-17823	304	3	patron	patron	NOUN
crl-17823	304	4	says	say	VERB
crl-17823	304	5	“	"	PUNCT
crl-17823	304	6	thanks	thank	NOUN
crl-17823	304	7	”	"	PUNCT
crl-17823	304	8	or	or	CCONJ
crl-17823	304	9	“	"	PUNCT
crl-17823	304	10	okay	okay	INTJ
crl-17823	304	11	”	"	PUNCT
crl-17823	304	12	without	without	ADP
crl-17823	304	13	elaborating	elaborate	VERB
crl-17823	304	14	.	.	PUNCT
crl-17823	305	1	negative	negative	ADJ
crl-17823	305	2	:	:	PUNCT
crl-17823	305	3	patron	patron	NOUN
crl-17823	305	4	declines	decline	NOUN
crl-17823	305	5	referral	referral	NOUN
crl-17823	305	6	,	,	PUNCT
crl-17823	305	7	states	state	VERB
crl-17823	305	8	a	a	DET
crl-17823	305	9	problem	problem	NOUN
crl-17823	305	10	with	with	ADP
crl-17823	305	11	being	be	AUX
crl-17823	305	12	referred	refer	VERB
crl-17823	305	13	,	,	PUNCT
crl-17823	305	14	and/or	and/or	CCONJ
crl-17823	305	15	persists	persist	VERB
crl-17823	305	16	in	in	ADP
crl-17823	305	17	requesting	request	VERB
crl-17823	305	18	help	help	NOUN
crl-17823	305	19	from	from	ADP
crl-17823	305	20	the	the	DET
crl-17823	305	21	chat	chat	PROPN
crl-17823	305	22	provider	provider	NOUN
crl-17823	305	23	.	.	PUNCT
crl-17823	306	1	notes	note	NOUN
crl-17823	306	2	1.reference	1.reference	NUM
crl-17823	306	3	&	&	CCONJ
crl-17823	306	4	user	user	PROPN
crl-17823	306	5	services	services	PROPN
crl-17823	306	6	association	association	PROPN
crl-17823	306	7	,	,	PUNCT
crl-17823	306	8	“	"	PUNCT
crl-17823	306	9	guidelines	guideline	NOUN
crl-17823	306	10	for	for	ADP
crl-17823	306	11	implementing	implement	VERB
crl-17823	306	12	and	and	CCONJ
crl-17823	306	13	maintaining	maintain	VERB
crl-17823	306	14	virtual	virtual	ADJ
crl-17823	306	15	reference	reference	NOUN
crl-17823	306	16	services	service	NOUN
crl-17823	306	17	”	"	PUNCT
crl-17823	306	18	(	(	PUNCT
crl-17823	306	19	pdf	pdf	NOUN
crl-17823	306	20	,	,	PUNCT
crl-17823	306	21	american	american	PROPN
crl-17823	306	22	library	library	PROPN
crl-17823	306	23	association	association	PROPN
crl-17823	306	24	,	,	PUNCT
crl-17823	306	25	2017	2017	NUM
crl-17823	306	26	)	)	PUNCT
crl-17823	306	27	,	,	PUNCT
crl-17823	306	28	available	available	ADJ
crl-17823	306	29	online	online	ADV
crl-17823	306	30	at	at	ADP
crl-17823	306	31	www.ala.org/rusa/resources/guidelines/virtrefguidelines	www.ala.org/rusa/resources/guidelines/virtrefguidelines	PRON
crl-17823	307	1	[	[	X
crl-17823	307	2	accessed	access	VERB
crl-17823	307	3	15	15	NUM
crl-17823	307	4	may	may	AUX
crl-17823	307	5	2019	2019	NUM
crl-17823	307	6	]	]	PUNCT
crl-17823	307	7	.	.	PUNCT
crl-17823	307	8	2.association	2.association	NUM
crl-17823	307	9	of	of	ADP
crl-17823	307	10	college	college	PROPN
crl-17823	307	11	&	&	CCONJ
crl-17823	307	12	research	research	PROPN
crl-17823	307	13	libraries	library	NOUN
crl-17823	307	14	,	,	PUNCT
crl-17823	307	15	“	"	PUNCT
crl-17823	307	16	standards	standard	NOUN
crl-17823	307	17	for	for	ADP
crl-17823	307	18	libraries	library	NOUN
crl-17823	307	19	in	in	ADP
crl-17823	307	20	higher	high	ADJ
crl-17823	307	21	education	education	NOUN
crl-17823	307	22	”	"	PUNCT
crl-17823	307	23	(	(	PUNCT
crl-17823	307	24	american	american	PROPN
crl-17823	307	25	library	library	PROPN
crl-17823	307	26	association	association	PROPN
crl-17823	307	27	,	,	PUNCT
crl-17823	307	28	oct	oct	PROPN
crl-17823	307	29	.	.	PROPN
crl-17823	307	30	2011	2011	NUM
crl-17823	307	31	)	)	PUNCT
crl-17823	307	32	,	,	PUNCT
crl-17823	307	33	available	available	ADJ
crl-17823	307	34	online	online	ADV
crl-17823	307	35	at	at	ADP
crl-17823	307	36	www.ala.org/acrl/standards/standardslibraries	www.ala.org/acrl/standards/standardslibrarie	NOUN
crl-17823	307	37	[	[	X
crl-17823	307	38	accessed	access	VERB
crl-17823	307	39	15	15	NUM
crl-17823	307	40	may	may	AUX
crl-17823	307	41	2019	2019	NUM
crl-17823	307	42	]	]	PUNCT
crl-17823	307	43	;	;	PUNCT
crl-17823	307	44	rusa	rusa	VERB
crl-17823	307	45	professional	professional	ADJ
crl-17823	307	46	competencies	competency	NOUN
crl-17823	307	47	for	for	ADP
crl-17823	307	48	reference	reference	NOUN
crl-17823	307	49	and	and	CCONJ
crl-17823	307	50	user	user	NOUN
crl-17823	307	51	services	service	NOUN
crl-17823	307	52	librarians	librarian	VERB
crl-17823	307	53	task	task	NOUN
crl-17823	307	54	force	force	NOUN
crl-17823	307	55	and	and	CCONJ
crl-17823	307	56	professional	professional	ADJ
crl-17823	307	57	competencies	competency	NOUN
crl-17823	307	58	for	for	ADP
crl-17823	307	59	reference	reference	NOUN
crl-17823	307	60	and	and	CCONJ
crl-17823	307	61	user	user	NOUN
crl-17823	307	62	services	service	NOUN
crl-17823	307	63	librarians	librarian	VERB
crl-17823	307	64	task	task	NOUN
crl-17823	307	65	force	force	NOUN
crl-17823	307	66	,	,	PUNCT
crl-17823	307	67	“	"	PUNCT
crl-17823	307	68	professional	professional	ADJ
crl-17823	307	69	competencies	competency	NOUN
crl-17823	307	70	for	for	ADP
crl-17823	307	71	reference	reference	NOUN
crl-17823	307	72	and	and	CCONJ
crl-17823	307	73	user	user	NOUN
crl-17823	307	74	services	service	NOUN
crl-17823	307	75	librarians	librarians	PROPN
crl-17823	307	76	”	"	PUNCT
crl-17823	307	77	(	(	PUNCT
crl-17823	307	78	american	american	PROPN
crl-17823	307	79	library	library	PROPN
crl-17823	307	80	association	association	PROPN
crl-17823	307	81	,	,	PUNCT
crl-17823	307	82	2017	2017	NUM
crl-17823	307	83	)	)	PUNCT
crl-17823	307	84	,	,	PUNCT
crl-17823	307	85	available	available	ADJ
crl-17823	307	86	online	online	ADV
crl-17823	307	87	at	at	ADP
crl-17823	307	88	www.ala.org/rusa/sites/ala.org.rusa/files/content/rusa%20professional%20competencies%20final%208-31-2017.pdf	www.ala.org/rusa/sites/ala.org.rusa/files/content/rusa%20professional%20competencies%20final%208-31-2017.pdf	PROPN
crl-17823	308	1	[	[	X
crl-17823	308	2	accessed	access	VERB
crl-17823	308	3	15	15	NUM
crl-17823	308	4	may	may	AUX
crl-17823	308	5	2019	2019	NUM
crl-17823	308	6	]	]	PUNCT
crl-17823	308	7	;	;	PUNCT
crl-17823	308	8	reference	reference	NOUN
crl-17823	308	9	&	&	CCONJ
crl-17823	308	10	user	user	PROPN
crl-17823	308	11	services	services	PROPN
crl-17823	308	12	association	association	PROPN
crl-17823	308	13	,	,	PUNCT
crl-17823	308	14	“	"	PUNCT
crl-17823	308	15	guidelines	guideline	NOUN
crl-17823	308	16	for	for	ADP
crl-17823	308	17	behavioral	behavioral	ADJ
crl-17823	308	18	performance	performance	NOUN
crl-17823	308	19	of	of	ADP
crl-17823	308	20	reference	reference	NOUN
crl-17823	308	21	and	and	CCONJ
crl-17823	308	22	information	information	NOUN
crl-17823	308	23	service	service	NOUN
crl-17823	308	24	providers	provider	NOUN
crl-17823	308	25	”	"	PUNCT
crl-17823	308	26	(	(	PUNCT
crl-17823	308	27	american	american	PROPN
crl-17823	308	28	library	library	PROPN
crl-17823	308	29	association	association	PROPN
crl-17823	308	30	,	,	PUNCT
crl-17823	308	31	may	may	AUX
crl-17823	308	32	28	28	NUM
crl-17823	308	33	,	,	PUNCT
crl-17823	308	34	2013	2013	NUM
crl-17823	308	35	)	)	PUNCT
crl-17823	308	36	,	,	PUNCT
crl-17823	308	37	available	available	ADJ
crl-17823	308	38	online	online	ADV
crl-17823	308	39	at	at	ADP
crl-17823	308	40	www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	PROPN
crl-17823	309	1	[	[	PUNCT
crl-17823	309	2	accessed	access	VERB
crl-17823	309	3	15	15	NUM
crl-17823	309	4	may	may	AUX
crl-17823	309	5	2019	2019	NUM
crl-17823	309	6	]	]	PUNCT
crl-17823	309	7	.	.	PUNCT
crl-17823	310	1	3.paul	3.paul	NUM
crl-17823	310	2	neuhaus	neuhaus	PROPN
crl-17823	310	3	and	and	CCONJ
crl-17823	310	4	matthew	matthew	PROPN
crl-17823	310	5	r.	r.	PROPN
crl-17823	310	6	marsteller	marsteller	PROPN
crl-17823	310	7	,	,	PUNCT
crl-17823	310	8	“	"	PUNCT
crl-17823	310	9	chat	chat	VERB
crl-17823	310	10	reference	reference	NOUN
crl-17823	310	11	at	at	ADP
crl-17823	310	12	carnegie	carnegie	PROPN
crl-17823	310	13	mellon	mellon	PROPN
crl-17823	310	14	university	university	PROPN
crl-17823	310	15	,	,	PUNCT
crl-17823	310	16	”	"	PUNCT
crl-17823	310	17	public	public	ADJ
crl-17823	310	18	services	service	NOUN
crl-17823	310	19	quarterly	quarterly	ADJ
crl-17823	310	20	1	1	NUM
crl-17823	310	21	,	,	PUNCT
crl-17823	310	22	no	no	NOUN
crl-17823	310	23	.	.	NOUN
crl-17823	310	24	2	2	NUM
crl-17823	310	25	(	(	PUNCT
crl-17823	310	26	2002	2002	NUM
crl-17823	310	27	):	):	PUNCT
crl-17823	310	28	38	38	NUM
crl-17823	310	29	.	.	NUM
crl-17823	310	30	4.nahyun	4.nahyun	NUM
crl-17823	310	31	kwon	kwon	PROPN
crl-17823	310	32	and	and	CCONJ
crl-17823	310	33	vicki	vicki	PROPN
crl-17823	310	34	l.	l.	PROPN
crl-17823	310	35	gregory	gregory	PROPN
crl-17823	310	36	,	,	PUNCT
crl-17823	310	37	“	"	PUNCT
crl-17823	310	38	the	the	DET
crl-17823	310	39	effects	effect	NOUN
crl-17823	310	40	of	of	ADP
crl-17823	310	41	librarians	librarian	NOUN
crl-17823	310	42	’	'	PUNCT
crl-17823	310	43	behavioral	behavioral	ADJ
crl-17823	310	44	performance	performance	NOUN
crl-17823	310	45	on	on	ADP
crl-17823	310	46	user	user	NOUN
crl-17823	310	47	satisfaction	satisfaction	NOUN
crl-17823	310	48	in	in	ADP
crl-17823	310	49	chat	chat	NOUN
crl-17823	310	50	reference	reference	NOUN
crl-17823	310	51	services	service	NOUN
crl-17823	310	52	,	,	PUNCT
crl-17823	310	53	”	"	PUNCT
crl-17823	310	54	reference	reference	NOUN
crl-17823	310	55	&	&	CCONJ
crl-17823	310	56	user	user	NOUN
crl-17823	310	57	services	service	NOUN
crl-17823	310	58	quarterly	quarterly	ADJ
crl-17823	310	59	47	47	NUM
crl-17823	310	60	,	,	PUNCT
crl-17823	310	61	no	no	NOUN
crl-17823	310	62	.	.	NOUN
crl-17823	310	63	2	2	NUM
crl-17823	310	64	(	(	PUNCT
crl-17823	310	65	winter	winter	NOUN
crl-17823	310	66	2007	2007	NUM
crl-17823	310	67	):	):	PUNCT
crl-17823	310	68	137–48	137–48	PROPN
crl-17823	310	69	.	.	PUNCT
crl-17823	311	1	5.gang	5.gang	NUM
crl-17823	311	2	(	(	PUNCT
crl-17823	311	3	gary	gary	PROPN
crl-17823	311	4	)	)	PUNCT
crl-17823	311	5	wan	wan	PROPN
crl-17823	311	6	et	et	PROPN
crl-17823	312	1	al	al	PROPN
crl-17823	312	2	.	.	PROPN
crl-17823	312	3	,	,	PUNCT
crl-17823	312	4	“	"	PUNCT
crl-17823	312	5	key	key	ADJ
crl-17823	312	6	issues	issue	NOUN
crl-17823	312	7	surrounding	surround	VERB
crl-17823	312	8	virtual	virtual	ADJ
crl-17823	312	9	chat	chat	NOUN
crl-17823	312	10	reference	reference	NOUN
crl-17823	312	11	model	model	NOUN
crl-17823	312	12	:	:	PUNCT
crl-17823	312	13	a	a	DET
crl-17823	312	14	case	case	NOUN
crl-17823	312	15	study	study	NOUN
crl-17823	312	16	,	,	PUNCT
crl-17823	312	17	”	"	PUNCT
crl-17823	312	18	reference	reference	NOUN
crl-17823	312	19	services	service	NOUN
crl-17823	312	20	review	review	VERB
crl-17823	312	21	37	37	NUM
crl-17823	312	22	,	,	PUNCT
crl-17823	312	23	no	no	NOUN
crl-17823	312	24	.	.	NOUN
crl-17823	312	25	1	1	NUM
crl-17823	312	26	(	(	PUNCT
crl-17823	312	27	2009	2009	NUM
crl-17823	312	28	):	):	PUNCT
crl-17823	312	29	73–82	73–82	NUM
crl-17823	312	30	.	.	PUNCT
crl-17823	312	31	6.kelsey	6.kelsey	NUM
crl-17823	312	32	keyes	keye	NOUN
crl-17823	312	33	and	and	CCONJ
crl-17823	312	34	ellie	ellie	PROPN
crl-17823	312	35	dworak	dworak	PROPN
crl-17823	312	36	,	,	PUNCT
crl-17823	312	37	“	"	PUNCT
crl-17823	312	38	staffing	staff	VERB
crl-17823	312	39	chat	chat	NOUN
crl-17823	312	40	reference	reference	NOUN
crl-17823	312	41	with	with	ADP
crl-17823	312	42	undergraduate	undergraduate	NOUN
crl-17823	312	43	student	student	NOUN
crl-17823	312	44	assistants	assistant	NOUN
crl-17823	312	45	at	at	ADP
crl-17823	312	46	an	an	DET
crl-17823	312	47	academic	academic	ADJ
crl-17823	312	48	library	library	NOUN
crl-17823	312	49	:	:	PUNCT
crl-17823	312	50	a	a	DET
crl-17823	312	51	standards	standard	NOUN
crl-17823	312	52	-	-	PUNCT
crl-17823	312	53	based	base	VERB
crl-17823	312	54	assessment	assessment	NOUN
crl-17823	312	55	,	,	PUNCT
crl-17823	312	56	”	"	PUNCT
crl-17823	312	57	journal	journal	NOUN
crl-17823	312	58	of	of	ADP
crl-17823	312	59	academic	academic	ADJ
crl-17823	312	60	librarianship	librarianship	NOUN
crl-17823	312	61	43	43	NUM
crl-17823	312	62	,	,	PUNCT
crl-17823	312	63	no	no	NOUN
crl-17823	312	64	.	.	NOUN
crl-17823	312	65	6	6	NUM
crl-17823	312	66	(	(	PUNCT
crl-17823	312	67	nov	nov	PROPN
crl-17823	312	68	.	.	PROPN
crl-17823	312	69	2017	2017	NUM
crl-17823	312	70	):	):	PUNCT
crl-17823	312	71	475	475	NUM
crl-17823	312	72	,	,	PUNCT
crl-17823	312	73	https://doi.org/10.1016/j.acalib.2017.09.001	https://doi.org/10.1016/j.acalib.2017.09.001	NUM
crl-17823	312	74	.	.	PUNCT
crl-17823	313	1	7.sandra	7.sandra	NUM
crl-17823	313	2	l.	l.	PROPN
crl-17823	313	3	de	de	PROPN
crl-17823	313	4	groote	groote	PROPN
crl-17823	313	5	et	et	PROPN
crl-17823	314	1	al	al	PROPN
crl-17823	314	2	.	.	PROPN
crl-17823	314	3	,	,	PUNCT
crl-17823	314	4	“	"	PUNCT
crl-17823	314	5	quantifying	quantify	VERB
crl-17823	314	6	cooperation	cooperation	NOUN
crl-17823	314	7	:	:	PUNCT
crl-17823	314	8	collaborative	collaborative	ADJ
crl-17823	314	9	digital	digital	ADJ
crl-17823	314	10	reference	reference	NOUN
crl-17823	314	11	service	service	NOUN
crl-17823	314	12	in	in	ADP
crl-17823	314	13	the	the	DET
crl-17823	314	14	large	large	ADJ
crl-17823	314	15	academic	academic	ADJ
crl-17823	314	16	library	library	NOUN
crl-17823	314	17	,	,	PUNCT
crl-17823	314	18	”	"	PUNCT
crl-17823	314	19	college	college	PROPN
crl-17823	314	20	&	&	CCONJ
crl-17823	314	21	research	research	PROPN
crl-17823	314	22	libraries	library	NOUN
crl-17823	314	23	66	66	NUM
crl-17823	314	24	,	,	PUNCT
crl-17823	314	25	no	no	INTJ
crl-17823	314	26	.	.	NOUN
crl-17823	314	27	5	5	NUM
crl-17823	314	28	(	(	PUNCT
crl-17823	314	29	sept	sept	PROPN
crl-17823	314	30	.	.	PROPN
crl-17823	314	31	2005	2005	NUM
crl-17823	314	32	):	):	PUNCT
crl-17823	314	33	450	450	NUM
crl-17823	314	34	.	.	NUM
crl-17823	314	35	8.reference	8.reference	NUM
crl-17823	314	36	&	&	CCONJ
crl-17823	314	37	user	user	PROPN
crl-17823	314	38	services	services	PROPN
crl-17823	314	39	association	association	PROPN
crl-17823	314	40	,	,	PUNCT
crl-17823	314	41	“	"	PUNCT
crl-17823	314	42	guidelines	guideline	NOUN
crl-17823	314	43	for	for	ADP
crl-17823	314	44	implementing	implement	VERB
crl-17823	314	45	and	and	CCONJ
crl-17823	314	46	maintaining	maintain	VERB
crl-17823	314	47	virtual	virtual	ADJ
crl-17823	314	48	reference	reference	NOUN
crl-17823	314	49	services	service	NOUN
crl-17823	314	50	.	.	PUNCT
crl-17823	314	51	”	"	PUNCT
crl-17823	315	1	9.maría	9.maría	NUM
crl-17823	315	2	pinto	pinto	NOUN
crl-17823	315	3	and	and	CCONJ
crl-17823	315	4	ramón	ramón	PROPN
crl-17823	315	5	a.	a.	PROPN
crl-17823	315	6	manso	manso	PROPN
crl-17823	315	7	,	,	PUNCT
crl-17823	315	8	“	"	PUNCT
crl-17823	315	9	virtual	virtual	ADJ
crl-17823	315	10	references	reference	NOUN
crl-17823	315	11	services	service	NOUN
crl-17823	315	12	:	:	PUNCT
crl-17823	315	13	defining	define	VERB
crl-17823	315	14	the	the	DET
crl-17823	315	15	criteria	criterion	NOUN
crl-17823	315	16	and	and	CCONJ
crl-17823	315	17	indicators	indicator	NOUN
crl-17823	315	18	to	to	PART
crl-17823	315	19	evaluate	evaluate	VERB
crl-17823	315	20	them	they	PRON
crl-17823	315	21	,	,	PUNCT
crl-17823	315	22	”	"	PUNCT
crl-17823	315	23	the	the	DET
crl-17823	315	24	electronic	electronic	ADJ
crl-17823	315	25	library	library	NOUN
crl-17823	315	26	30	30	NUM
crl-17823	315	27	,	,	PUNCT
crl-17823	315	28	no	no	INTJ
crl-17823	315	29	.	.	NOUN
crl-17823	315	30	1	1	NUM
crl-17823	315	31	(	(	PUNCT
crl-17823	315	32	feb	feb	PROPN
crl-17823	315	33	.	.	PROPN
crl-17823	315	34	10	10	NUM
crl-17823	315	35	,	,	PUNCT
crl-17823	315	36	2012	2012	NUM
crl-17823	315	37	):	):	PUNCT
crl-17823	315	38	51–69	51–69	NUM
crl-17823	315	39	,	,	PUNCT
crl-17823	315	40	https://doi.org/10.1108/02640471211204060	https://doi.org/10.1108/02640471211204060	NOUN
crl-17823	315	41	.	.	PUNCT
crl-17823	315	42	10.anthony	10.anthony	PROPN
crl-17823	316	1	s.	s.	PROPN
crl-17823	316	2	chow	chow	PROPN
crl-17823	316	3	and	and	CCONJ
crl-17823	316	4	rebecca	rebecca	PROPN
crl-17823	316	5	a.	a.	NOUN
crl-17823	316	6	croxton	croxton	PROPN
crl-17823	316	7	,	,	PUNCT
crl-17823	316	8	“	"	PUNCT
crl-17823	316	9	a	a	DET
crl-17823	316	10	usability	usability	NOUN
crl-17823	316	11	evaluation	evaluation	NOUN
crl-17823	316	12	of	of	ADP
crl-17823	316	13	academic	academic	ADJ
crl-17823	316	14	virtual	virtual	ADJ
crl-17823	316	15	reference	reference	NOUN
crl-17823	316	16	services	service	NOUN
crl-17823	316	17	,	,	PUNCT
crl-17823	316	18	”	"	PUNCT
crl-17823	316	19	college	college	PROPN
crl-17823	316	20	&	&	CCONJ
crl-17823	316	21	research	research	PROPN
crl-17823	316	22	libraries	library	NOUN
crl-17823	316	23	75	75	NUM
crl-17823	316	24	,	,	PUNCT
crl-17823	316	25	no	no	NOUN
crl-17823	316	26	.	.	NOUN
crl-17823	316	27	3	3	NUM
crl-17823	316	28	(	(	PUNCT
crl-17823	316	29	may	may	AUX
crl-17823	316	30	1	1	NUM
crl-17823	316	31	,	,	PUNCT
crl-17823	316	32	2014	2014	NUM
crl-17823	316	33	):	):	PUNCT
crl-17823	316	34	312	312	NUM
crl-17823	316	35	,	,	PUNCT
crl-17823	316	36	https://doi.org/10.5860/crl13-408	https://doi.org/10.5860/crl13-408	NOUN
crl-17823	316	37	.	.	PUNCT
crl-17823	317	1	11.neuhaus	11.neuhaus	NUM
crl-17823	317	2	and	and	CCONJ
crl-17823	317	3	marsteller	marsteller	PROPN
crl-17823	317	4	,	,	PUNCT
crl-17823	317	5	“	"	PUNCT
crl-17823	317	6	chat	chat	VERB
crl-17823	317	7	reference	reference	NOUN
crl-17823	317	8	at	at	ADP
crl-17823	317	9	carnegie	carnegie	PROPN
crl-17823	317	10	mellon	mellon	PROPN
crl-17823	317	11	university	university	PROPN
crl-17823	317	12	,	,	PUNCT
crl-17823	317	13	”	"	PUNCT
crl-17823	317	14	34	34	NUM
crl-17823	317	15	.	.	PUNCT
crl-17823	318	1	12.david	12.david	NUM
crl-17823	318	2	ward	ward	NOUN
crl-17823	318	3	,	,	PUNCT
crl-17823	318	4	“	"	PUNCT
crl-17823	318	5	measuring	measure	VERB
crl-17823	318	6	the	the	DET
crl-17823	318	7	completeness	completeness	NOUN
crl-17823	318	8	of	of	ADP
crl-17823	318	9	reference	reference	NOUN
crl-17823	318	10	transactions	transaction	NOUN
crl-17823	318	11	in	in	ADP
crl-17823	318	12	online	online	ADJ
crl-17823	318	13	chats	chat	NOUN
crl-17823	318	14	,	,	PUNCT
crl-17823	318	15	”	"	PUNCT
crl-17823	318	16	reference	reference	NOUN
crl-17823	318	17	&	&	CCONJ
crl-17823	318	18	user	user	NOUN
crl-17823	318	19	services	service	NOUN
crl-17823	318	20	quarterly	quarterly	ADJ
crl-17823	318	21	44	44	NUM
crl-17823	318	22	,	,	PUNCT
crl-17823	318	23	no	no	NOUN
crl-17823	318	24	.	.	NOUN
crl-17823	318	25	1	1	NUM
crl-17823	318	26	(	(	PUNCT
crl-17823	318	27	fall	fall	VERB
crl-17823	318	28	2004	2004	NUM
crl-17823	318	29	):	):	PUNCT
crl-17823	318	30	46–56	46–56	NUM
crl-17823	318	31	.	.	PUNCT
crl-17823	318	32	13.vera	13.vera	NUM
crl-17823	319	1	j.	j.	PROPN
crl-17823	319	2	lux	lux	PROPN
crl-17823	319	3	and	and	CCONJ
crl-17823	319	4	linda	linda	PROPN
crl-17823	319	5	rich	rich	PROPN
crl-17823	319	6	,	,	PUNCT
crl-17823	319	7	“	"	PUNCT
crl-17823	319	8	can	can	AUX
crl-17823	319	9	student	student	NOUN
crl-17823	319	10	assistants	assistant	NOUN
crl-17823	319	11	effectively	effectively	ADV
crl-17823	319	12	provide	provide	VERB
crl-17823	319	13	chat	chat	NOUN
crl-17823	319	14	reference	reference	NOUN
crl-17823	319	15	services	service	NOUN
crl-17823	319	16	?	?	PUNCT
crl-17823	320	1	student	student	NOUN
crl-17823	320	2	transcripts	transcript	NOUN
crl-17823	320	3	vs.	vs.	ADP
crl-17823	320	4	librarian	librarian	ADJ
crl-17823	320	5	transcripts	transcript	NOUN
crl-17823	320	6	,	,	PUNCT
crl-17823	320	7	”	"	PUNCT
crl-17823	320	8	internet	internet	NOUN
crl-17823	320	9	reference	reference	NOUN
crl-17823	320	10	services	service	NOUN
crl-17823	320	11	quarterly	quarterly	ADV
crl-17823	320	12	21	21	NUM
crl-17823	320	13	,	,	PUNCT
crl-17823	320	14	no	no	NOUN
crl-17823	320	15	.	.	NOUN
crl-17823	320	16	3/4	3/4	NUM
crl-17823	320	17	(	(	PUNCT
crl-17823	320	18	2016	2016	NUM
crl-17823	320	19	):	):	PUNCT
crl-17823	320	20	115–39	115–39	PROPN
crl-17823	320	21	.	.	PUNCT
crl-17823	321	1	14.paula	14.paula	PUNCT
crl-17823	322	1	r.	r.	PROPN
crl-17823	322	2	dempsey	dempsey	PROPN
crl-17823	322	3	,	,	PUNCT
crl-17823	322	4	“	"	PUNCT
crl-17823	322	5	resource	resource	NOUN
crl-17823	322	6	delivery	delivery	NOUN
crl-17823	322	7	and	and	CCONJ
crl-17823	322	8	teaching	teaching	NOUN
crl-17823	322	9	in	in	ADP
crl-17823	322	10	live	live	ADJ
crl-17823	322	11	chat	chat	NOUN
crl-17823	322	12	reference	reference	NOUN
crl-17823	322	13	:	:	PUNCT
crl-17823	322	14	comparing	compare	VERB
crl-17823	322	15	two	two	NUM
crl-17823	322	16	libraries	library	NOUN
crl-17823	322	17	,	,	PUNCT
crl-17823	322	18	”	"	PUNCT
crl-17823	322	19	college	college	PROPN
crl-17823	322	20	&	&	CCONJ
crl-17823	322	21	research	research	PROPN
crl-17823	322	22	libraries	librarie	VERB
crl-17823	322	23	78	78	NUM
crl-17823	322	24	,	,	PUNCT
crl-17823	322	25	no	no	NOUN
crl-17823	322	26	.	.	NOUN
crl-17823	322	27	7	7	NUM
crl-17823	322	28	(	(	PUNCT
crl-17823	322	29	2017	2017	NUM
crl-17823	322	30	):	):	PUNCT
crl-17823	322	31	903–04	903–04	NOUN
crl-17823	322	32	,	,	PUNCT
crl-17823	322	33	https://doi.org/10.5860/crl.78.7.898	https://doi.org/10.5860/crl.78.7.898	NOUN
crl-17823	322	34	.	.	PUNCT
crl-17823	323	1	15.lux	15.lux	NOUN
crl-17823	323	2	and	and	CCONJ
crl-17823	323	3	rich	rich	ADJ
crl-17823	323	4	,	,	PUNCT
crl-17823	323	5	“	"	PUNCT
crl-17823	323	6	can	can	AUX
crl-17823	323	7	student	student	NOUN
crl-17823	323	8	assistants	assistant	NOUN
crl-17823	323	9	effectively	effectively	ADV
crl-17823	323	10	provide	provide	VERB
crl-17823	323	11	chat	chat	NOUN
crl-17823	323	12	reference	reference	NOUN
crl-17823	323	13	services	service	NOUN
crl-17823	323	14	?	?	PUNCT
crl-17823	323	15	”	"	PUNCT
crl-17823	324	1	16.keyes	16.keyes	PROPN
crl-17823	324	2	and	and	CCONJ
crl-17823	324	3	dworak	dworak	PROPN
crl-17823	324	4	,	,	PUNCT
crl-17823	324	5	“	"	PUNCT
crl-17823	324	6	staffing	staff	VERB
crl-17823	324	7	chat	chat	NOUN
crl-17823	324	8	reference	reference	NOUN
crl-17823	324	9	with	with	ADP
crl-17823	324	10	undergraduate	undergraduate	NOUN
crl-17823	324	11	student	student	NOUN
crl-17823	324	12	assistants	assistant	NOUN
crl-17823	324	13	at	at	ADP
crl-17823	324	14	an	an	DET
crl-17823	324	15	academic	academic	ADJ
crl-17823	324	16	library	library	NOUN
crl-17823	324	17	.	.	PUNCT
crl-17823	324	18	”	"	PUNCT
crl-17823	325	1	17.maryvon	17.maryvon	PROPN
crl-17823	325	2	côté	côté	PROPN
crl-17823	325	3	,	,	PUNCT
crl-17823	325	4	svetlana	svetlana	PROPN
crl-17823	325	5	kochkina	kochkina	PROPN
crl-17823	325	6	,	,	PUNCT
crl-17823	325	7	and	and	CCONJ
crl-17823	325	8	tara	tara	PROPN
crl-17823	325	9	mawhinney	mawhinney	NOUN
crl-17823	325	10	,	,	PUNCT
crl-17823	325	11	“	"	PUNCT
crl-17823	325	12	do	do	AUX
crl-17823	325	13	you	you	PRON
crl-17823	325	14	want	want	VERB
crl-17823	325	15	to	to	PART
crl-17823	325	16	chat	chat	VERB
crl-17823	325	17	?	?	PUNCT
crl-17823	326	1	reevaluating	reevaluate	VERB
crl-17823	326	2	organization	organization	NOUN
crl-17823	326	3	of	of	ADP
crl-17823	326	4	virtual	virtual	ADJ
crl-17823	326	5	reference	reference	NOUN
crl-17823	326	6	service	service	NOUN
crl-17823	326	7	at	at	ADP
crl-17823	326	8	an	an	DET
crl-17823	326	9	academic	academic	ADJ
crl-17823	326	10	library	library	NOUN
crl-17823	326	11	,	,	PUNCT
crl-17823	326	12	”	"	PUNCT
crl-17823	326	13	reference	reference	NOUN
crl-17823	326	14	&	&	CCONJ
crl-17823	326	15	user	user	NOUN
crl-17823	326	16	services	service	NOUN
crl-17823	326	17	quarterly	quarterly	ADJ
crl-17823	326	18	56	56	NUM
crl-17823	326	19	,	,	PUNCT
crl-17823	326	20	no	no	NOUN
crl-17823	326	21	.	.	NOUN
crl-17823	326	22	1	1	NUM
crl-17823	326	23	(	(	PUNCT
crl-17823	326	24	fall	fall	VERB
crl-17823	326	25	2016	2016	NUM
crl-17823	326	26	):	):	PUNCT
crl-17823	326	27	36–46	36–46	NUM
crl-17823	326	28	.	.	PUNCT
crl-17823	327	1	18.côté	18.côté	NUM
crl-17823	327	2	,	,	PUNCT
crl-17823	327	3	kochkina	kochkina	PROPN
crl-17823	327	4	,	,	PUNCT
crl-17823	327	5	and	and	CCONJ
crl-17823	327	6	mawhinney	mawhinney	NOUN
crl-17823	327	7	,	,	PUNCT
crl-17823	327	8	“	"	PUNCT
crl-17823	327	9	do	do	AUX
crl-17823	327	10	you	you	PRON
crl-17823	327	11	want	want	VERB
crl-17823	327	12	to	to	PART
crl-17823	327	13	chat	chat	VERB
crl-17823	327	14	?	?	PUNCT
crl-17823	327	15	”	"	PUNCT
crl-17823	328	1	40	40	NUM
crl-17823	328	2	.	.	PUNCT
crl-17823	329	1	19.megan	19.megan	NUM
crl-17823	329	2	oakleaf	oakleaf	NOUN
crl-17823	329	3	and	and	CCONJ
crl-17823	329	4	amy	amy	PROPN
crl-17823	329	5	vanscoy	vanscoy	PROPN
crl-17823	329	6	,	,	PUNCT
crl-17823	329	7	“	"	PUNCT
crl-17823	329	8	instructional	instructional	ADJ
crl-17823	329	9	strategies	strategy	NOUN
crl-17823	329	10	for	for	ADP
crl-17823	329	11	digital	digital	ADJ
crl-17823	329	12	reference	reference	NOUN
crl-17823	329	13	,	,	PUNCT
crl-17823	329	14	”	"	PUNCT
crl-17823	329	15	reference	reference	NOUN
crl-17823	329	16	&	&	CCONJ
crl-17823	329	17	user	user	NOUN
crl-17823	329	18	services	service	NOUN
crl-17823	329	19	quarterly	quarterly	ADJ
crl-17823	329	20	49	49	NUM
crl-17823	329	21	,	,	PUNCT
crl-17823	329	22	no	no	NOUN
crl-17823	329	23	.	.	NOUN
crl-17823	329	24	4	4	NUM
crl-17823	329	25	(	(	PUNCT
crl-17823	329	26	june	june	PROPN
crl-17823	329	27	2010	2010	NUM
crl-17823	329	28	):	):	PUNCT
crl-17823	329	29	385	385	NUM
crl-17823	329	30	,	,	PUNCT
crl-17823	329	31	https://doi.org/10.5860/rusq.49n4.380	https://doi.org/10.5860/rusq.49n4.380	NOUN
crl-17823	329	32	.	.	PUNCT
crl-17823	330	1	20.lux	20.lux	NOUN
crl-17823	330	2	and	and	CCONJ
crl-17823	330	3	rich	rich	ADJ
crl-17823	330	4	,	,	PUNCT
crl-17823	330	5	“	"	PUNCT
crl-17823	330	6	can	can	AUX
crl-17823	330	7	student	student	NOUN
crl-17823	330	8	assistants	assistant	NOUN
crl-17823	330	9	effectively	effectively	ADV
crl-17823	330	10	provide	provide	VERB
crl-17823	330	11	chat	chat	NOUN
crl-17823	330	12	reference	reference	NOUN
crl-17823	330	13	services	service	NOUN
crl-17823	330	14	?	?	PUNCT
crl-17823	330	15	”	"	PUNCT
crl-17823	331	1	134	134	NUM
crl-17823	331	2	.	.	PUNCT
crl-17823	332	1	21.brenda	21.brenda	NUM
crl-17823	332	2	dervin	dervin	PROPN
crl-17823	332	3	and	and	CCONJ
crl-17823	332	4	patricia	patricia	PROPN
crl-17823	332	5	dewdney	dewdney	NOUN
crl-17823	332	6	,	,	PUNCT
crl-17823	332	7	“	"	PUNCT
crl-17823	332	8	neutral	neutral	ADJ
crl-17823	332	9	questioning	questioning	NOUN
crl-17823	332	10	:	:	PUNCT
crl-17823	332	11	a	a	DET
crl-17823	332	12	new	new	ADJ
crl-17823	332	13	approach	approach	NOUN
crl-17823	332	14	to	to	ADP
crl-17823	332	15	the	the	DET
crl-17823	332	16	reference	reference	NOUN
crl-17823	332	17	interview	interview	NOUN
crl-17823	332	18	,	,	PUNCT
crl-17823	332	19	”	"	PUNCT
crl-17823	332	20	rq	rq	X
crl-17823	332	21	25	25	NUM
crl-17823	332	22	,	,	PUNCT
crl-17823	332	23	no	no	NOUN
crl-17823	332	24	.	.	NOUN
crl-17823	332	25	4	4	NUM
crl-17823	332	26	(	(	PUNCT
crl-17823	332	27	july	july	PROPN
crl-17823	332	28	1	1	NUM
crl-17823	332	29	,	,	PUNCT
crl-17823	332	30	1986	1986	NUM
crl-17823	332	31	):	):	PUNCT
crl-17823	332	32	506–13	506–13	NUM
crl-17823	332	33	;	;	PUNCT
crl-17823	332	34	marie	marie	PROPN
crl-17823	332	35	l.	l.	PROPN
crl-17823	332	36	radford	radford	PROPN
crl-17823	332	37	et	et	PROPN
crl-17823	333	1	al	al	PROPN
crl-17823	333	2	.	.	PROPN
crl-17823	333	3	,	,	PUNCT
crl-17823	333	4	“	"	PUNCT
crl-17823	333	5	‘	'	PUNCT
crl-17823	333	6	are	be	AUX
crl-17823	333	7	we	we	PRON
crl-17823	333	8	getting	get	VERB
crl-17823	333	9	warmer	warm	ADJ
crl-17823	333	10	?	?	PUNCT
crl-17823	333	11	’	'	PUNCT
crl-17823	333	12	query	query	NOUN
crl-17823	333	13	clarification	clarification	NOUN
crl-17823	333	14	in	in	ADP
crl-17823	333	15	live	live	ADJ
crl-17823	333	16	chat	chat	X
crl-17823	333	17	virtual	virtual	ADJ
crl-17823	333	18	reference	reference	NOUN
crl-17823	333	19	,	,	PUNCT
crl-17823	333	20	”	"	PUNCT
crl-17823	333	21	reference	reference	NOUN
crl-17823	333	22	&	&	CCONJ
crl-17823	333	23	user	user	NOUN
crl-17823	333	24	services	service	NOUN
crl-17823	333	25	quarterly	quarterly	ADJ
crl-17823	333	26	50	50	NUM
crl-17823	333	27	,	,	PUNCT
crl-17823	333	28	no	no	NOUN
crl-17823	333	29	.	.	NOUN
crl-17823	333	30	3	3	NUM
crl-17823	333	31	(	(	PUNCT
crl-17823	333	32	spring	spring	NOUN
crl-17823	333	33	2011	2011	NUM
crl-17823	333	34	):	):	PUNCT
crl-17823	333	35	259–79	259–79	NUM
crl-17823	333	36	.	.	PUNCT
crl-17823	334	1	22.neuhaus	22.neuhaus	NOUN
crl-17823	334	2	and	and	CCONJ
crl-17823	334	3	marsteller	marsteller	PROPN
crl-17823	334	4	,	,	PUNCT
crl-17823	334	5	“	"	PUNCT
crl-17823	334	6	chat	chat	VERB
crl-17823	334	7	reference	reference	NOUN
crl-17823	334	8	at	at	ADP
crl-17823	334	9	carnegie	carnegie	PROPN
crl-17823	334	10	mellon	mellon	PROPN
crl-17823	334	11	university	university	PROPN
crl-17823	334	12	.	.	PUNCT
crl-17823	334	13	”	"	PUNCT
crl-17823	335	1	23.association	23.association	NUM
crl-17823	335	2	of	of	ADP
crl-17823	335	3	college	college	PROPN
crl-17823	335	4	&	&	CCONJ
crl-17823	335	5	research	research	PROPN
crl-17823	335	6	libraries	library	NOUN
crl-17823	335	7	,	,	PUNCT
crl-17823	335	8	“	"	PUNCT
crl-17823	335	9	standards	standard	NOUN
crl-17823	335	10	for	for	ADP
crl-17823	335	11	libraries	library	NOUN
crl-17823	335	12	in	in	ADP
crl-17823	335	13	higher	high	ADJ
crl-17823	335	14	education	education	NOUN
crl-17823	335	15	.	.	PUNCT
crl-17823	335	16	”	"	PUNCT
crl-17823	336	1	*	*	PUNCT
crl-17823	336	2	paula	paula	PROPN
crl-17823	336	3	r.	r.	PROPN
crl-17823	336	4	dempsey	dempsey	PROPN
crl-17823	336	5	is	be	AUX
crl-17823	336	6	assistant	assistant	NOUN
crl-17823	336	7	professor	professor	NOUN
crl-17823	336	8	&	&	CCONJ
crl-17823	336	9	head	head	PROPN
crl-17823	336	10	librarian	librarian	PROPN
crl-17823	336	11	,	,	PUNCT
crl-17823	336	12	research	research	NOUN
crl-17823	336	13	services	service	NOUN
crl-17823	336	14	and	and	CCONJ
crl-17823	336	15	resources	resource	NOUN
crl-17823	336	16	in	in	ADP
crl-17823	336	17	the	the	DET
crl-17823	336	18	richard	richard	PROPN
crl-17823	336	19	j.	j.	PROPN
crl-17823	336	20	daley	daley	PROPN
crl-17823	336	21	library	library	PROPN
crl-17823	336	22	at	at	ADP
crl-17823	336	23	the	the	DET
crl-17823	336	24	university	university	PROPN
crl-17823	336	25	of	of	ADP
crl-17823	336	26	illinois	illinois	PROPN
crl-17823	336	27	at	at	ADP
crl-17823	336	28	chicago	chicago	PROPN
crl-17823	336	29	;	;	PUNCT
crl-17823	336	30	email	email	NOUN
crl-17823	336	31	:	:	PUNCT
crl-17823	336	32	dempseyp@uic.edu	dempseyp@uic.edu	PROPN
crl-17823	336	33	.	.	PUNCT
crl-17823	337	1	©	©	ADJ
crl-17823	337	2	2019	2019	NUM
crl-17823	337	3	paula	paula	PROPN
crl-17823	337	4	r.	r.	PROPN
crl-17823	337	5	dempsey	dempsey	PROPN
crl-17823	337	6	,	,	PUNCT
crl-17823	337	7	attribution	attribution	NOUN
crl-17823	337	8	-	-	PUNCT
crl-17823	337	9	noncommercial	noncommercial	ADJ
crl-17823	337	10	(	(	PUNCT
crl-17823	337	11	http://creativecommons.org/licenses/by-nc/4.0/	http://creativecommons.org/licenses/by-nc/4.0/	NOUN
crl-17823	337	12	)	)	PUNCT
crl-17823	337	13	cc	cc	VERB
crl-17823	337	14	by	by	ADP
crl-17823	337	15	-	-	PUNCT
crl-17823	337	16	nc	nc	NOUN
crl-17823	337	17	.	.	PUNCT