academic work; to faculty preparing 
publications, grant proposals, or tenure 
packages; to administrators seeking 
decision-making evidence. And when 
librarians deliver excellent services and 
resources, they make a difference for 
their users—they are valuable. In truth, 

the investigation and demonstration of 
value is not about looking valuable; it’s 
about being valuable. 

So do the right thing: engage in the 
value conversation and conduct research. 
Then do the “write” thing so the rest of 
us can learn how to be more valuable too!

Megan Oakleaf
School of Information Services

Syracuse University

Notes

 1. Keeling, Richard P., Andrew F. Wall, Ric Underhile, and Gwendolyn J. Dungy. Assessment 
Reconsidered: Institutional Effectiveness for Student Success. International Center for Student Success 
and Institutional Accountability, 2008, 78.

 2. Ibid.
 3. Ibid, 73.

Errata
In the March 2011 article "Contradictions and Consensus—Clusters of Opinions on 
E-books" by Aaron K. Shrimplin, Andy Revelle, Susan Hurst, and Kevin Messner, table 
3 was mistakenly left out of the print version.

The article can be viewed online in it's entirety (including table 3) at: 
http://crl.acrl.org/content/72/2/181.full.pdf+html

We regret the error.