id	sid	tid	token	lemma	pos
istl-2449	1	1	assessing	assess	VERB
istl-2449	1	2	customer	customer	NOUN
istl-2449	1	3	satisfaction	satisfaction	NOUN
istl-2449	1	4	at	at	ADP
istl-2449	1	5	the	the	DET
istl-2449	1	6	nist	nist	NOUN
istl-2449	1	7	research	research	NOUN
istl-2449	1	8	library	library	NOUN
istl-2449	1	9	:	:	PUNCT
istl-2449	1	10	essential	essential	ADJ
istl-2449	1	11	tool	tool	NOUN
istl-2449	1	12	for	for	ADP
istl-2449	1	13	future	future	ADJ
istl-2449	1	14	planning	plan	VERB
istl-2449	1	15	previous	previous	ADJ
istl-2449	1	16	contents	content	NOUN
istl-2449	1	17	next	next	ADJ
istl-2449	1	18	issues	issue	NOUN
istl-2449	1	19	in	in	ADP
istl-2449	1	20	science	science	NOUN
istl-2449	1	21	and	and	CCONJ
istl-2449	1	22	technology	technology	NOUN
istl-2449	1	23	librarianship	librarianship	NOUN
istl-2449	1	24	summer	summer	NOUN
istl-2449	1	25	2008	2008	NUM
istl-2449	1	26	doi:10.5062	doi:10.5062	PROPN
istl-2449	1	27	/	/	SYM
istl-2449	1	28	f45x26vd	f45x26vd	VERB
istl-2449	1	29	urls	url	NOUN
istl-2449	1	30	in	in	ADP
istl-2449	1	31	this	this	DET
istl-2449	1	32	document	document	NOUN
istl-2449	1	33	have	have	AUX
istl-2449	1	34	been	be	AUX
istl-2449	1	35	updated	update	VERB
istl-2449	1	36	.	.	PUNCT
istl-2449	2	1	links	link	NOUN
istl-2449	2	2	enclosed	enclose	VERB
istl-2449	2	3	in	in	ADP
istl-2449	2	4	{	{	PUNCT
istl-2449	2	5	curly	curly	ADJ
istl-2449	2	6	brackets	bracket	NOUN
istl-2449	2	7	}	}	PUNCT
istl-2449	2	8	have	have	AUX
istl-2449	2	9	been	be	AUX
istl-2449	2	10	changed	change	VERB
istl-2449	2	11	.	.	PUNCT
istl-2449	3	1	if	if	SCONJ
istl-2449	3	2	a	a	DET
istl-2449	3	3	replacement	replacement	NOUN
istl-2449	3	4	link	link	NOUN
istl-2449	3	5	was	be	AUX
istl-2449	3	6	located	locate	VERB
istl-2449	3	7	,	,	PUNCT
istl-2449	3	8	the	the	DET
istl-2449	3	9	new	new	ADJ
istl-2449	3	10	url	url	NOUN
istl-2449	3	11	was	be	AUX
istl-2449	3	12	added	add	VERB
istl-2449	3	13	and	and	CCONJ
istl-2449	3	14	the	the	DET
istl-2449	3	15	link	link	NOUN
istl-2449	3	16	is	be	AUX
istl-2449	3	17	active	active	ADJ
istl-2449	3	18	;	;	PUNCT
istl-2449	3	19	if	if	SCONJ
istl-2449	3	20	a	a	DET
istl-2449	3	21	new	new	ADJ
istl-2449	3	22	site	site	NOUN
istl-2449	3	23	could	could	AUX
istl-2449	3	24	not	not	PART
istl-2449	3	25	be	be	AUX
istl-2449	3	26	identified	identify	VERB
istl-2449	3	27	,	,	PUNCT
istl-2449	3	28	the	the	DET
istl-2449	3	29	broken	broken	ADJ
istl-2449	3	30	link	link	NOUN
istl-2449	3	31	was	be	AUX
istl-2449	3	32	removed	remove	VERB
istl-2449	3	33	.	.	PUNCT
istl-2449	4	1	assessing	assess	VERB
istl-2449	4	2	customer	customer	NOUN
istl-2449	4	3	satisfaction	satisfaction	NOUN
istl-2449	4	4	at	at	ADP
istl-2449	4	5	the	the	DET
istl-2449	4	6	nist	nist	NOUN
istl-2449	4	7	research	research	NOUN
istl-2449	4	8	library	library	NOUN
istl-2449	4	9	:	:	PUNCT
istl-2449	4	10	essential	essential	ADJ
istl-2449	4	11	tool	tool	NOUN
istl-2449	4	12	for	for	ADP
istl-2449	4	13	future	future	ADJ
istl-2449	4	14	planning	planning	NOUN
istl-2449	4	15	rosa	rosa	PROPN
istl-2449	4	16	liu	liu	PROPN
istl-2449	4	17	group	group	PROPN
istl-2449	4	18	leader	leader	NOUN
istl-2449	4	19	,	,	PUNCT
istl-2449	4	20	research	research	NOUN
istl-2449	4	21	library	library	NOUN
istl-2449	4	22	and	and	CCONJ
istl-2449	4	23	information	information	NOUN
istl-2449	4	24	group	group	NOUN
istl-2449	4	25	rosa.liu@nist.gov	rosa.liu@nist.gov	PROPN
istl-2449	4	26	nancy	nancy	PROPN
istl-2449	4	27	allmang	allmang	PROPN
istl-2449	4	28	materials	material	NOUN
istl-2449	4	29	science	science	NOUN
istl-2449	4	30	and	and	CCONJ
istl-2449	4	31	engineering	engineering	NOUN
istl-2449	4	32	laboratory	laboratory	NOUN
istl-2449	4	33	liaison	liaison	NOUN
istl-2449	4	34	national	national	PROPN
istl-2449	4	35	center	center	NOUN
istl-2449	4	36	for	for	ADP
istl-2449	4	37	neutron	neutron	NOUN
istl-2449	4	38	research	research	NOUN
istl-2449	4	39	liaison	liaison	NOUN
istl-2449	4	40	nancy.allmang@nist.gov	nancy.allmang@nist.gov	ADP
istl-2449	4	41	national	national	PROPN
istl-2449	4	42	institute	institute	PROPN
istl-2449	4	43	of	of	ADP
istl-2449	4	44	standards	standard	NOUN
istl-2449	4	45	and	and	CCONJ
istl-2449	4	46	technology	technology	PROPN
istl-2449	4	47	100	100	NUM
istl-2449	4	48	bureau	bureau	NOUN
istl-2449	4	49	drive	drive	NOUN
istl-2449	4	50	,	,	PUNCT
istl-2449	4	51	ms	ms	PROPN
istl-2449	4	52	2500	2500	NUM
istl-2449	4	53	gaithersburg	gaithersburg	PROPN
istl-2449	4	54	,	,	PUNCT
istl-2449	4	55	md	md	PROPN
istl-2449	4	56	20899	20899	NUM
istl-2449	4	57	abstract	abstract	ADJ
istl-2449	4	58	this	this	DET
istl-2449	4	59	article	article	NOUN
istl-2449	4	60	describes	describe	VERB
istl-2449	4	61	a	a	DET
istl-2449	4	62	campus	campus	NOUN
istl-2449	4	63	-	-	PUNCT
istl-2449	4	64	wide	wide	ADJ
istl-2449	4	65	customer	customer	NOUN
istl-2449	4	66	satisfaction	satisfaction	NOUN
istl-2449	4	67	survey	survey	NOUN
istl-2449	4	68	undertaken	undertake	VERB
istl-2449	4	69	by	by	ADP
istl-2449	4	70	the	the	DET
istl-2449	4	71	national	national	PROPN
istl-2449	4	72	institute	institute	PROPN
istl-2449	4	73	of	of	ADP
istl-2449	4	74	standards	standard	NOUN
istl-2449	4	75	and	and	CCONJ
istl-2449	4	76	technology	technology	NOUN
istl-2449	4	77	(	(	PUNCT
istl-2449	4	78	nist	nist	NOUN
istl-2449	4	79	)	)	PUNCT
istl-2449	4	80	research	research	NOUN
istl-2449	4	81	library	library	NOUN
istl-2449	4	82	in	in	ADP
istl-2449	4	83	2007	2007	NUM
istl-2449	4	84	.	.	PUNCT
istl-2449	5	1	the	the	DET
istl-2449	5	2	methodology	methodology	NOUN
istl-2449	5	3	,	,	PUNCT
istl-2449	5	4	survey	survey	NOUN
istl-2449	5	5	instrument	instrument	NOUN
istl-2449	5	6	,	,	PUNCT
istl-2449	5	7	data	datum	NOUN
istl-2449	5	8	analysis	analysis	NOUN
istl-2449	5	9	,	,	PUNCT
istl-2449	5	10	results	result	NOUN
istl-2449	5	11	,	,	PUNCT
istl-2449	5	12	and	and	CCONJ
istl-2449	5	13	actions	action	NOUN
istl-2449	5	14	taken	take	VERB
istl-2449	5	15	in	in	ADP
istl-2449	5	16	response	response	NOUN
istl-2449	5	17	to	to	ADP
istl-2449	5	18	the	the	DET
istl-2449	5	19	survey	survey	NOUN
istl-2449	5	20	are	be	AUX
istl-2449	5	21	described	describe	VERB
istl-2449	5	22	.	.	PUNCT
istl-2449	6	1	the	the	DET
istl-2449	6	2	outcome	outcome	NOUN
istl-2449	6	3	and	and	CCONJ
istl-2449	6	4	recommendations	recommendation	NOUN
istl-2449	6	5	will	will	AUX
istl-2449	6	6	guide	guide	VERB
istl-2449	6	7	the	the	DET
istl-2449	6	8	library	library	NOUN
istl-2449	6	9	both	both	CCONJ
istl-2449	6	10	strategically	strategically	ADV
istl-2449	6	11	and	and	CCONJ
istl-2449	6	12	operationally	operationally	ADV
istl-2449	6	13	in	in	ADP
istl-2449	6	14	designing	design	VERB
istl-2449	6	15	a	a	DET
istl-2449	6	16	program	program	NOUN
istl-2449	6	17	that	that	PRON
istl-2449	6	18	reflects	reflect	VERB
istl-2449	6	19	what	what	PRON
istl-2449	6	20	customers	customer	NOUN
istl-2449	6	21	want	want	VERB
istl-2449	6	22	-in	-in	SPACE
istl-2449	6	23	content	content	NOUN
istl-2449	6	24	,	,	PUNCT
istl-2449	6	25	delivery	delivery	NOUN
istl-2449	6	26	,	,	PUNCT
istl-2449	6	27	and	and	CCONJ
istl-2449	6	28	services	service	NOUN
istl-2449	6	29	.	.	PUNCT
istl-2449	7	1	the	the	DET
istl-2449	7	2	article	article	NOUN
istl-2449	7	3	also	also	ADV
istl-2449	7	4	discusses	discuss	VERB
istl-2449	7	5	lessons	lesson	NOUN
istl-2449	7	6	learned	learn	VERB
istl-2449	7	7	that	that	SCONJ
istl-2449	7	8	other	other	ADJ
istl-2449	7	9	libraries	library	NOUN
istl-2449	7	10	may	may	AUX
istl-2449	7	11	find	find	VERB
istl-2449	7	12	helpful	helpful	ADJ
istl-2449	7	13	when	when	SCONJ
istl-2449	7	14	planning	plan	VERB
istl-2449	7	15	a	a	DET
istl-2449	7	16	similar	similar	ADJ
istl-2449	7	17	survey	survey	NOUN
istl-2449	7	18	.	.	PUNCT
istl-2449	8	1	introduction	introduction	NOUN
istl-2449	8	2	with	with	ADP
istl-2449	8	3	mounting	mount	VERB
istl-2449	8	4	customer	customer	NOUN
istl-2449	8	5	expectations	expectation	NOUN
istl-2449	8	6	,	,	PUNCT
istl-2449	8	7	explosions	explosion	NOUN
istl-2449	8	8	in	in	ADP
istl-2449	8	9	technologies	technology	NOUN
istl-2449	8	10	and	and	CCONJ
istl-2449	8	11	content	content	NOUN
istl-2449	8	12	,	,	PUNCT
istl-2449	8	13	and	and	CCONJ
istl-2449	8	14	rising	rise	VERB
istl-2449	8	15	costs	cost	NOUN
istl-2449	8	16	and	and	CCONJ
istl-2449	8	17	declining	decline	VERB
istl-2449	8	18	budgets	budget	NOUN
istl-2449	8	19	,	,	PUNCT
istl-2449	8	20	assessment	assessment	NOUN
istl-2449	8	21	activities	activity	NOUN
istl-2449	8	22	have	have	AUX
istl-2449	8	23	become	become	VERB
istl-2449	8	24	a	a	DET
istl-2449	8	25	routine	routine	ADJ
istl-2449	8	26	part	part	NOUN
istl-2449	8	27	of	of	ADP
istl-2449	8	28	library	library	NOUN
istl-2449	8	29	management	management	NOUN
istl-2449	8	30	.	.	PUNCT
istl-2449	9	1	librarians	librarians	PROPN
istl-2449	9	2	periodically	periodically	ADV
istl-2449	9	3	examine	examine	VERB
istl-2449	9	4	customer	customer	NOUN
istl-2449	9	5	satisfaction	satisfaction	NOUN
istl-2449	9	6	with	with	ADP
istl-2449	9	7	the	the	DET
istl-2449	9	8	library	library	NOUN
istl-2449	9	9	's	's	PART
istl-2449	9	10	collection	collection	NOUN
istl-2449	9	11	,	,	PUNCT
istl-2449	9	12	services	service	NOUN
istl-2449	9	13	,	,	PUNCT
istl-2449	9	14	and	and	CCONJ
istl-2449	9	15	information	information	NOUN
istl-2449	9	16	preferences	preference	NOUN
istl-2449	9	17	in	in	ADP
istl-2449	9	18	order	order	NOUN
istl-2449	9	19	to	to	PART
istl-2449	9	20	assure	assure	VERB
istl-2449	9	21	that	that	SCONJ
istl-2449	9	22	customers	customer	NOUN
istl-2449	9	23	'	'	PART
istl-2449	9	24	changing	change	VERB
istl-2449	9	25	needs	need	NOUN
istl-2449	9	26	are	be	AUX
istl-2449	9	27	continually	continually	ADV
istl-2449	9	28	being	be	AUX
istl-2449	9	29	met	meet	VERB
istl-2449	9	30	.	.	PUNCT
istl-2449	10	1	librarians	librarian	NOUN
istl-2449	10	2	at	at	ADP
istl-2449	10	3	the	the	DET
istl-2449	10	4	nist	nist	NOUN
istl-2449	10	5	research	research	NOUN
istl-2449	10	6	library	library	NOUN
istl-2449	10	7	conducted	conduct	VERB
istl-2449	10	8	a	a	DET
istl-2449	10	9	comprehensive	comprehensive	ADJ
istl-2449	10	10	customer	customer	NOUN
istl-2449	10	11	satisfaction	satisfaction	NOUN
istl-2449	10	12	survey	survey	NOUN
istl-2449	10	13	in	in	ADP
istl-2449	10	14	2001	2001	NUM
istl-2449	10	15	(	(	PUNCT
istl-2449	10	16	silcox	silcox	PROPN
istl-2449	10	17	&	&	CCONJ
istl-2449	10	18	deutsch	deutsch	VERB
istl-2449	10	19	2003b	2003b	NUM
istl-2449	10	20	)	)	PUNCT
istl-2449	10	21	.	.	PUNCT
istl-2449	11	1	since	since	SCONJ
istl-2449	11	2	that	that	DET
istl-2449	11	3	time	time	NOUN
istl-2449	11	4	,	,	PUNCT
istl-2449	11	5	however	however	ADV
istl-2449	11	6	,	,	PUNCT
istl-2449	11	7	technology	technology	NOUN
istl-2449	11	8	,	,	PUNCT
istl-2449	11	9	content	content	NOUN
istl-2449	11	10	delivery	delivery	NOUN
istl-2449	11	11	,	,	PUNCT
istl-2449	11	12	and	and	CCONJ
istl-2449	11	13	storage	storage	NOUN
istl-2449	11	14	changed	change	VERB
istl-2449	11	15	so	so	ADV
istl-2449	11	16	much	much	ADV
istl-2449	11	17	that	that	SCONJ
istl-2449	11	18	a	a	DET
istl-2449	11	19	follow	follow	VERB
istl-2449	11	20	-	-	PUNCT
istl-2449	11	21	up	up	ADP
istl-2449	11	22	survey	survey	NOUN
istl-2449	11	23	was	be	AUX
istl-2449	11	24	deemed	deem	VERB
istl-2449	11	25	necessary	necessary	ADJ
istl-2449	11	26	to	to	PART
istl-2449	11	27	make	make	VERB
istl-2449	11	28	sure	sure	ADJ
istl-2449	11	29	that	that	SCONJ
istl-2449	11	30	the	the	DET
istl-2449	11	31	library	library	NOUN
istl-2449	11	32	would	would	AUX
istl-2449	11	33	remain	remain	VERB
istl-2449	11	34	in	in	ADP
istl-2449	11	35	sync	sync	NOUN
istl-2449	11	36	with	with	ADP
istl-2449	11	37	current	current	ADJ
istl-2449	11	38	and	and	CCONJ
istl-2449	11	39	future	future	ADJ
istl-2449	11	40	customer	customer	NOUN
istl-2449	11	41	needs	need	NOUN
istl-2449	11	42	.	.	PUNCT
istl-2449	12	1	the	the	DET
istl-2449	12	2	2001	2001	NUM
istl-2449	12	3	survey	survey	NOUN
istl-2449	12	4	measured	measure	VERB
istl-2449	12	5	customer	customer	NOUN
istl-2449	12	6	satisfaction	satisfaction	NOUN
istl-2449	12	7	with	with	ADP
istl-2449	12	8	resources	resource	NOUN
istl-2449	12	9	and	and	CCONJ
istl-2449	12	10	gauged	gauge	VERB
istl-2449	12	11	the	the	DET
istl-2449	12	12	impact	impact	NOUN
istl-2449	12	13	of	of	ADP
istl-2449	12	14	earlier	early	ADJ
istl-2449	12	15	journal	journal	NOUN
istl-2449	12	16	cancellations	cancellation	NOUN
istl-2449	12	17	on	on	ADP
istl-2449	12	18	customers	customer	NOUN
istl-2449	12	19	'	'	PART
istl-2449	12	20	work	work	NOUN
istl-2449	12	21	.	.	PUNCT
istl-2449	13	1	the	the	DET
istl-2449	13	2	2007	2007	NUM
istl-2449	13	3	survey	survey	NOUN
istl-2449	13	4	was	be	AUX
istl-2449	13	5	planned	plan	VERB
istl-2449	13	6	to	to	PART
istl-2449	13	7	assess	assess	VERB
istl-2449	13	8	usage	usage	NOUN
istl-2449	13	9	of	of	ADP
istl-2449	13	10	and	and	CCONJ
istl-2449	13	11	satisfaction	satisfaction	NOUN
istl-2449	13	12	with	with	ADP
istl-2449	13	13	resources	resource	NOUN
istl-2449	13	14	and	and	CCONJ
istl-2449	13	15	select	select	ADJ
istl-2449	13	16	library	library	NOUN
istl-2449	13	17	services	service	NOUN
istl-2449	13	18	,	,	PUNCT
istl-2449	13	19	including	include	VERB
istl-2449	13	20	the	the	DET
istl-2449	13	21	laboratory	laboratory	NOUN
istl-2449	13	22	liaison	liaison	NOUN
istl-2449	13	23	program	program	NOUN
istl-2449	13	24	,	,	PUNCT
istl-2449	13	25	the	the	DET
istl-2449	13	26	information	information	NOUN
istl-2449	13	27	desk	desk	NOUN
istl-2449	13	28	,	,	PUNCT
istl-2449	13	29	interlibrary	interlibrary	ADJ
istl-2449	13	30	loan	loan	NOUN
istl-2449	13	31	,	,	PUNCT
istl-2449	13	32	and	and	CCONJ
istl-2449	13	33	document	document	NOUN
istl-2449	13	34	delivery	delivery	NOUN
istl-2449	13	35	.	.	PUNCT
istl-2449	14	1	the	the	DET
istl-2449	14	2	survey	survey	NOUN
istl-2449	14	3	aimed	aim	VERB
istl-2449	14	4	also	also	ADV
istl-2449	14	5	to	to	PART
istl-2449	14	6	correlate	correlate	VERB
istl-2449	14	7	the	the	DET
istl-2449	14	8	demographic	demographic	ADJ
istl-2449	14	9	data	datum	NOUN
istl-2449	14	10	with	with	ADP
istl-2449	14	11	the	the	DET
istl-2449	14	12	information	information	NOUN
istl-2449	14	13	-	-	PUNCT
istl-2449	14	14	gathering	gather	VERB
istl-2449	14	15	habits	habit	NOUN
istl-2449	14	16	of	of	ADP
istl-2449	14	17	customers	customer	NOUN
istl-2449	14	18	in	in	ADP
istl-2449	14	19	order	order	NOUN
istl-2449	14	20	to	to	PART
istl-2449	14	21	segment	segment	VERB
istl-2449	14	22	their	their	PRON
istl-2449	14	23	research	research	NOUN
istl-2449	14	24	habits	habit	NOUN
istl-2449	14	25	by	by	ADP
istl-2449	14	26	work	work	NOUN
istl-2449	14	27	unit	unit	NOUN
istl-2449	14	28	and	and	CCONJ
istl-2449	14	29	length	length	NOUN
istl-2449	14	30	of	of	ADP
istl-2449	14	31	time	time	NOUN
istl-2449	14	32	worked	work	VERB
istl-2449	14	33	at	at	ADP
istl-2449	14	34	nist	nist	NOUN
istl-2449	14	35	.	.	PUNCT
istl-2449	15	1	furthermore	furthermore	ADV
istl-2449	15	2	,	,	PUNCT
istl-2449	15	3	it	it	PRON
istl-2449	15	4	would	would	AUX
istl-2449	15	5	examine	examine	VERB
istl-2449	15	6	the	the	DET
istl-2449	15	7	use	use	NOUN
istl-2449	15	8	of	of	ADP
istl-2449	15	9	ipods1	ipods1	PRON
istl-2449	15	10	,	,	PUNCT
istl-2449	15	11	blackberry	blackberry	ADJ
istl-2449	15	12	devices	device	NOUN
istl-2449	15	13	and	and	CCONJ
istl-2449	15	14	other	other	ADJ
istl-2449	15	15	wireless	wireless	ADJ
istl-2449	15	16	tools	tool	NOUN
istl-2449	15	17	;	;	PUNCT
istl-2449	15	18	varying	vary	VERB
istl-2449	15	19	materials	material	NOUN
istl-2449	15	20	formats	format	NOUN
istl-2449	15	21	;	;	PUNCT
istl-2449	15	22	and	and	CCONJ
istl-2449	15	23	the	the	DET
istl-2449	15	24	use	use	NOUN
istl-2449	15	25	of	of	ADP
istl-2449	15	26	collaborative	collaborative	ADJ
istl-2449	15	27	technologies	technology	NOUN
istl-2449	15	28	such	such	ADJ
istl-2449	15	29	as	as	ADP
istl-2449	15	30	wikis	wiki	NOUN
istl-2449	15	31	to	to	PART
istl-2449	15	32	determine	determine	VERB
istl-2449	15	33	customer	customer	NOUN
istl-2449	15	34	preferences	preference	NOUN
istl-2449	15	35	.	.	PUNCT
istl-2449	16	1	background	background	NOUN
istl-2449	16	2	nist	nist	NOUN
istl-2449	16	3	is	be	AUX
istl-2449	16	4	a	a	DET
istl-2449	16	5	non	non	ADJ
istl-2449	16	6	-	-	ADJ
istl-2449	16	7	regulatory	regulatory	ADJ
istl-2449	16	8	federal	federal	ADJ
istl-2449	16	9	agency	agency	NOUN
istl-2449	16	10	within	within	ADP
istl-2449	16	11	the	the	DET
istl-2449	16	12	u.s	u.s	PROPN
istl-2449	16	13	.	.	PROPN
istl-2449	16	14	department	department	PROPN
istl-2449	16	15	of	of	ADP
istl-2449	16	16	commerce	commerce	PROPN
istl-2449	16	17	.	.	PUNCT
istl-2449	17	1	its	its	PRON
istl-2449	17	2	mission	mission	NOUN
istl-2449	17	3	is	be	AUX
istl-2449	17	4	to	to	PART
istl-2449	17	5	promote	promote	VERB
istl-2449	17	6	u.s	u.s	PROPN
istl-2449	17	7	.	.	PROPN
istl-2449	17	8	innovation	innovation	NOUN
istl-2449	17	9	and	and	CCONJ
istl-2449	17	10	industrial	industrial	ADJ
istl-2449	17	11	competitiveness	competitiveness	NOUN
istl-2449	17	12	by	by	ADP
istl-2449	17	13	advancing	advance	VERB
istl-2449	17	14	measurement	measurement	NOUN
istl-2449	17	15	science	science	NOUN
istl-2449	17	16	,	,	PUNCT
istl-2449	17	17	standards	standard	NOUN
istl-2449	17	18	,	,	PUNCT
istl-2449	17	19	and	and	CCONJ
istl-2449	17	20	technology	technology	NOUN
istl-2449	17	21	in	in	ADP
istl-2449	17	22	ways	way	NOUN
istl-2449	17	23	that	that	PRON
istl-2449	17	24	enhance	enhance	VERB
istl-2449	17	25	economic	economic	ADJ
istl-2449	17	26	security	security	NOUN
istl-2449	17	27	and	and	CCONJ
istl-2449	17	28	improve	improve	VERB
istl-2449	17	29	our	our	PRON
istl-2449	17	30	quality	quality	NOUN
istl-2449	17	31	of	of	ADP
istl-2449	17	32	life	life	NOUN
istl-2449	17	33	.	.	PUNCT
istl-2449	18	1	the	the	DET
istl-2449	18	2	research	research	NOUN
istl-2449	18	3	library	library	NOUN
istl-2449	18	4	is	be	AUX
istl-2449	18	5	part	part	NOUN
istl-2449	18	6	of	of	ADP
istl-2449	18	7	the	the	DET
istl-2449	18	8	information	information	NOUN
istl-2449	18	9	services	service	NOUN
istl-2449	18	10	division	division	NOUN
istl-2449	18	11	/	/	SYM
istl-2449	18	12	technology	technology	NOUN
istl-2449	18	13	services	service	NOUN
istl-2449	18	14	at	at	ADP
istl-2449	18	15	nist	nist	NOUN
istl-2449	18	16	whose	whose	DET
istl-2449	18	17	mission	mission	NOUN
istl-2449	18	18	is	be	AUX
istl-2449	18	19	to	to	PART
istl-2449	18	20	support	support	VERB
istl-2449	18	21	and	and	CCONJ
istl-2449	18	22	enhance	enhance	VERB
istl-2449	18	23	the	the	DET
istl-2449	18	24	research	research	NOUN
istl-2449	18	25	activities	activity	NOUN
istl-2449	18	26	of	of	ADP
istl-2449	18	27	the	the	DET
istl-2449	18	28	nist	nist	ADJ
istl-2449	18	29	scientific	scientific	ADJ
istl-2449	18	30	and	and	CCONJ
istl-2449	18	31	technological	technological	ADJ
istl-2449	18	32	community	community	NOUN
istl-2449	18	33	through	through	ADP
istl-2449	18	34	a	a	DET
istl-2449	18	35	comprehensive	comprehensive	ADJ
istl-2449	18	36	program	program	NOUN
istl-2449	18	37	of	of	ADP
istl-2449	18	38	knowledge	knowledge	NOUN
istl-2449	18	39	management	management	NOUN
istl-2449	18	40	.	.	PUNCT
istl-2449	19	1	the	the	DET
istl-2449	19	2	library	library	NOUN
istl-2449	19	3	provides	provide	VERB
istl-2449	19	4	research	research	NOUN
istl-2449	19	5	support	support	NOUN
istl-2449	19	6	to	to	ADP
istl-2449	19	7	a	a	DET
istl-2449	19	8	staff	staff	NOUN
istl-2449	19	9	of	of	ADP
istl-2449	19	10	3,000	3,000	NUM
istl-2449	19	11	in	in	ADP
istl-2449	19	12	both	both	PRON
istl-2449	19	13	the	the	DET
istl-2449	19	14	core	core	NOUN
istl-2449	19	15	competencies	competency	NOUN
istl-2449	19	16	of	of	ADP
istl-2449	19	17	the	the	DET
istl-2449	19	18	nist	nist	NOUN
istl-2449	19	19	laboratories	laboratory	NOUN
istl-2449	19	20	(	(	PUNCT
istl-2449	19	21	such	such	ADJ
istl-2449	19	22	as	as	ADP
istl-2449	19	23	traditional	traditional	ADJ
istl-2449	19	24	physics	physics	NOUN
istl-2449	19	25	,	,	PUNCT
istl-2449	19	26	chemistry	chemistry	NOUN
istl-2449	19	27	,	,	PUNCT
istl-2449	19	28	electronics	electronic	NOUN
istl-2449	19	29	,	,	PUNCT
istl-2449	19	30	engineering	engineering	NOUN
istl-2449	19	31	)	)	PUNCT
istl-2449	19	32	as	as	ADV
istl-2449	19	33	well	well	ADV
istl-2449	19	34	as	as	ADP
istl-2449	19	35	in	in	ADP
istl-2449	19	36	new	new	ADJ
istl-2449	19	37	research	research	NOUN
istl-2449	19	38	priorities	priority	NOUN
istl-2449	19	39	dictated	dictate	VERB
istl-2449	19	40	by	by	ADP
istl-2449	19	41	national	national	ADJ
istl-2449	19	42	agendas	agenda	NOUN
istl-2449	19	43	.	.	PUNCT
istl-2449	20	1	listening	listen	VERB
istl-2449	20	2	to	to	ADP
istl-2449	20	3	customers	customer	NOUN
istl-2449	20	4	is	be	AUX
istl-2449	20	5	critical	critical	ADJ
istl-2449	20	6	to	to	ADP
istl-2449	20	7	our	our	PRON
istl-2449	20	8	success	success	NOUN
istl-2449	20	9	;	;	PUNCT
istl-2449	20	10	"	"	PUNCT
istl-2449	20	11	where	where	SCONJ
istl-2449	20	12	our	our	PRON
istl-2449	20	13	customers	customer	NOUN
istl-2449	20	14	'	'	PART
istl-2449	20	15	needs	need	NOUN
istl-2449	20	16	shape	shape	VERB
istl-2449	20	17	our	our	PRON
istl-2449	20	18	future	future	NOUN
istl-2449	20	19	"	"	PUNCT
istl-2449	20	20	is	be	AUX
istl-2449	20	21	the	the	DET
istl-2449	20	22	tagline	tagline	NOUN
istl-2449	20	23	on	on	ADP
istl-2449	20	24	the	the	DET
istl-2449	20	25	library	library	NOUN
istl-2449	20	26	's	's	PART
istl-2449	20	27	homepage	homepage	NOUN
istl-2449	20	28	.	.	PUNCT
istl-2449	21	1	literature	literature	NOUN
istl-2449	21	2	searches	search	NOUN
istl-2449	21	3	in	in	ADP
istl-2449	21	4	preparation	preparation	NOUN
istl-2449	21	5	for	for	ADP
istl-2449	21	6	the	the	DET
istl-2449	21	7	2001	2001	NUM
istl-2449	21	8	and	and	CCONJ
istl-2449	21	9	2007	2007	NUM
istl-2449	21	10	surveys	survey	NOUN
istl-2449	21	11	did	do	AUX
istl-2449	21	12	not	not	PART
istl-2449	21	13	turn	turn	VERB
istl-2449	21	14	up	up	ADP
istl-2449	21	15	information	information	NOUN
istl-2449	21	16	specifically	specifically	ADV
istl-2449	21	17	useful	useful	ADJ
istl-2449	21	18	in	in	ADP
istl-2449	21	19	surveying	survey	VERB
istl-2449	21	20	customers	customer	NOUN
istl-2449	21	21	of	of	ADP
istl-2449	21	22	this	this	DET
istl-2449	21	23	unique	unique	ADJ
istl-2449	21	24	research	research	NOUN
istl-2449	21	25	library	library	NOUN
istl-2449	21	26	.	.	PUNCT
istl-2449	22	1	in	in	ADP
istl-2449	22	2	order	order	NOUN
istl-2449	22	3	to	to	PART
istl-2449	22	4	gather	gather	VERB
istl-2449	22	5	data	datum	NOUN
istl-2449	22	6	relevant	relevant	ADJ
istl-2449	22	7	to	to	ADP
istl-2449	22	8	its	its	PRON
istl-2449	22	9	institutional	institutional	ADJ
istl-2449	22	10	needs	need	NOUN
istl-2449	22	11	,	,	PUNCT
istl-2449	22	12	nist	nist	ADJ
istl-2449	22	13	research	research	PROPN
istl-2449	22	14	library	library	NOUN
istl-2449	22	15	management	management	NOUN
istl-2449	22	16	elected	elect	VERB
istl-2449	22	17	to	to	PART
istl-2449	22	18	design	design	VERB
istl-2449	22	19	its	its	PRON
istl-2449	22	20	own	own	ADJ
istl-2449	22	21	survey	survey	NOUN
istl-2449	22	22	instrument	instrument	NOUN
istl-2449	22	23	rather	rather	ADV
istl-2449	22	24	than	than	ADP
istl-2449	22	25	use	use	VERB
istl-2449	22	26	libqual+	libqual+	PRON
istl-2449	22	27	,	,	PUNCT
istl-2449	22	28	the	the	DET
istl-2449	22	29	association	association	NOUN
istl-2449	22	30	of	of	ADP
istl-2449	22	31	research	research	NOUN
istl-2449	22	32	libraries	library	NOUN
istl-2449	22	33	'	'	PART
istl-2449	22	34	survey	survey	NOUN
istl-2449	22	35	instrument	instrument	NOUN
istl-2449	22	36	that	that	SCONJ
istl-2449	22	37	,	,	PUNCT
istl-2449	22	38	"	"	PUNCT
istl-2449	22	39	determines	determine	VERB
istl-2449	22	40	…	…	PUNCT
istl-2449	22	41	users	user	NOUN
istl-2449	22	42	'	'	PART
istl-2449	22	43	level	level	NOUN
istl-2449	22	44	of	of	ADP
istl-2449	22	45	satisfaction	satisfaction	NOUN
istl-2449	22	46	with	with	ADP
istl-2449	22	47	the	the	DET
istl-2449	22	48	quality	quality	NOUN
istl-2449	22	49	of	of	ADP
istl-2449	22	50	collections	collection	NOUN
istl-2449	22	51	,	,	PUNCT
istl-2449	22	52	facilities	facility	NOUN
istl-2449	22	53	,	,	PUNCT
istl-2449	22	54	and	and	CCONJ
istl-2449	22	55	library	library	NOUN
istl-2449	22	56	services	service	NOUN
istl-2449	22	57	"	"	PUNCT
istl-2449	22	58	(	(	PUNCT
istl-2449	22	59	kemp	kemp	PROPN
istl-2449	22	60	2001	2001	NUM
istl-2449	22	61	)	)	PUNCT
istl-2449	22	62	.	.	PUNCT
istl-2449	23	1	that	that	DET
istl-2449	23	2	survey	survey	NOUN
istl-2449	23	3	allows	allow	VERB
istl-2449	23	4	academic	academic	ADJ
istl-2449	23	5	libraries	library	NOUN
istl-2449	23	6	to	to	PART
istl-2449	23	7	compare	compare	VERB
istl-2449	23	8	themselves	themselves	PRON
istl-2449	23	9	with	with	ADP
istl-2449	23	10	other	other	ADJ
istl-2449	23	11	libraries	library	NOUN
istl-2449	23	12	who	who	PRON
istl-2449	23	13	administer	administer	VERB
istl-2449	23	14	the	the	DET
istl-2449	23	15	same	same	ADJ
istl-2449	23	16	survey	survey	NOUN
istl-2449	23	17	http://www.libqual.org	http://www.libqual.org	PUNCT
istl-2449	23	18	.	.	PUNCT
istl-2449	24	1	although	although	SCONJ
istl-2449	24	2	libqual+	libqual+	PRON
istl-2449	24	3	is	be	AUX
istl-2449	24	4	commonly	commonly	ADV
istl-2449	24	5	used	use	VERB
istl-2449	24	6	by	by	ADP
istl-2449	24	7	academic	academic	ADJ
istl-2449	24	8	libraries	library	NOUN
istl-2449	24	9	,	,	PUNCT
istl-2449	24	10	nist	nist	NOUN
istl-2449	24	11	librarians	librarians	PROPN
istl-2449	24	12	decided	decide	VERB
istl-2449	24	13	it	it	PRON
istl-2449	24	14	would	would	AUX
istl-2449	24	15	not	not	PART
istl-2449	24	16	be	be	AUX
istl-2449	24	17	the	the	DET
istl-2449	24	18	most	most	ADV
istl-2449	24	19	useful	useful	ADJ
istl-2449	24	20	instrument	instrument	NOUN
istl-2449	24	21	for	for	ADP
istl-2449	24	22	this	this	DET
istl-2449	24	23	library	library	NOUN
istl-2449	24	24	with	with	ADP
istl-2449	24	25	its	its	PRON
istl-2449	24	26	distinct	distinct	ADJ
istl-2449	24	27	mission	mission	NOUN
istl-2449	24	28	and	and	CCONJ
istl-2449	24	29	clientele	clientele	PROPN
istl-2449	24	30	.	.	PUNCT
istl-2449	25	1	as	as	ADP
istl-2449	25	2	in	in	ADP
istl-2449	25	3	many	many	ADJ
istl-2449	25	4	academic	academic	ADJ
istl-2449	25	5	and	and	CCONJ
istl-2449	25	6	special	special	ADJ
istl-2449	25	7	libraries	library	NOUN
istl-2449	25	8	,	,	PUNCT
istl-2449	25	9	nist	nist	ADJ
istl-2449	25	10	librarian	librarian	ADJ
istl-2449	25	11	/	/	SYM
istl-2449	25	12	laboratory	laboratory	NOUN
istl-2449	25	13	liaisons	liaison	NOUN
istl-2449	25	14	work	work	VERB
istl-2449	25	15	closely	closely	ADV
istl-2449	25	16	with	with	ADP
istl-2449	25	17	various	various	ADJ
istl-2449	25	18	portions	portion	NOUN
istl-2449	25	19	of	of	ADP
istl-2449	25	20	their	their	PRON
istl-2449	25	21	customer	customer	NOUN
istl-2449	25	22	community	community	NOUN
istl-2449	25	23	to	to	PART
istl-2449	25	24	provide	provide	VERB
istl-2449	25	25	individualized	individualized	ADJ
istl-2449	25	26	customer	customer	NOUN
istl-2449	25	27	service	service	NOUN
istl-2449	25	28	(	(	PUNCT
istl-2449	25	29	ouimette	ouimette	NOUN
istl-2449	25	30	2006	2006	NUM
istl-2449	25	31	)	)	PUNCT
istl-2449	25	32	.	.	PUNCT
istl-2449	26	1	nist	nist	NOUN
istl-2449	26	2	also	also	ADV
istl-2449	26	3	has	have	VERB
istl-2449	26	4	a	a	DET
istl-2449	26	5	research	research	NOUN
istl-2449	26	6	library	library	NOUN
istl-2449	26	7	advisory	advisory	NOUN
istl-2449	26	8	board	board	NOUN
istl-2449	26	9	which	which	PRON
istl-2449	26	10	acts	act	VERB
istl-2449	26	11	as	as	ADP
istl-2449	26	12	a	a	DET
istl-2449	26	13	two	two	NUM
istl-2449	26	14	-	-	PUNCT
istl-2449	26	15	way	way	NOUN
istl-2449	26	16	conduit	conduit	NOUN
istl-2449	26	17	by	by	ADP
istl-2449	26	18	providing	provide	VERB
istl-2449	26	19	input	input	NOUN
istl-2449	26	20	for	for	ADP
istl-2449	26	21	the	the	DET
istl-2449	26	22	library	library	NOUN
istl-2449	26	23	,	,	PUNCT
istl-2449	26	24	and	and	CCONJ
istl-2449	26	25	carrying	carry	VERB
istl-2449	26	26	important	important	ADJ
istl-2449	26	27	information	information	NOUN
istl-2449	26	28	about	about	ADP
istl-2449	26	29	the	the	DET
istl-2449	26	30	library	library	NOUN
istl-2449	26	31	to	to	ADP
istl-2449	26	32	customers	customer	NOUN
istl-2449	26	33	.	.	PUNCT
istl-2449	27	1	in	in	ADP
istl-2449	27	2	addition	addition	NOUN
istl-2449	27	3	,	,	PUNCT
istl-2449	27	4	the	the	DET
istl-2449	27	5	malcolm	malcolm	PROPN
istl-2449	27	6	baldrige	baldrige	VERB
istl-2449	27	7	national	national	PROPN
istl-2449	27	8	quality	quality	PROPN
istl-2449	27	9	award	award	PROPN
istl-2449	27	10	,	,	PUNCT
istl-2449	27	11	which	which	PRON
istl-2449	27	12	provides	provide	VERB
istl-2449	27	13	useful	useful	ADJ
istl-2449	27	14	performance	performance	NOUN
istl-2449	27	15	excellence	excellence	NOUN
istl-2449	27	16	criteria	criterion	NOUN
istl-2449	27	17	,	,	PUNCT
istl-2449	27	18	was	be	AUX
istl-2449	27	19	established	establish	VERB
istl-2449	27	20	by	by	ADP
istl-2449	27	21	congress	congress	PROPN
istl-2449	27	22	in	in	ADP
istl-2449	27	23	1987	1987	NUM
istl-2449	27	24	and	and	CCONJ
istl-2449	27	25	has	have	AUX
istl-2449	27	26	been	be	AUX
istl-2449	27	27	administered	administer	VERB
istl-2449	27	28	by	by	ADP
istl-2449	27	29	nist	nist	NOUN
istl-2449	27	30	since	since	SCONJ
istl-2449	27	31	that	that	DET
istl-2449	27	32	time	time	NOUN
istl-2449	27	33	(	(	PUNCT
istl-2449	27	34	baldrige	baldrige	PROPN
istl-2449	27	35	national	national	ADJ
istl-2449	27	36	quality	quality	PROPN
istl-2449	27	37	program	program	NOUN
istl-2449	27	38	2008	2008	NUM
istl-2449	27	39	)	)	PUNCT
istl-2449	27	40	.	.	PUNCT
istl-2449	28	1	the	the	DET
istl-2449	28	2	library	library	NOUN
istl-2449	28	3	has	have	VERB
istl-2449	28	4	an	an	DET
istl-2449	28	5	awareness	awareness	NOUN
istl-2449	28	6	of	of	ADP
istl-2449	28	7	the	the	DET
istl-2449	28	8	criteria	criterion	NOUN
istl-2449	28	9	,	,	PUNCT
istl-2449	28	10	and	and	CCONJ
istl-2449	28	11	over	over	ADP
istl-2449	28	12	the	the	DET
istl-2449	28	13	years	year	NOUN
istl-2449	28	14	has	have	AUX
istl-2449	28	15	strived	strive	VERB
istl-2449	28	16	for	for	ADP
istl-2449	28	17	continuous	continuous	ADJ
istl-2449	28	18	quality	quality	NOUN
istl-2449	28	19	improvement	improvement	NOUN
istl-2449	28	20	;	;	PUNCT
istl-2449	28	21	customer	customer	NOUN
istl-2449	28	22	feedback	feedback	NOUN
istl-2449	28	23	has	have	AUX
istl-2449	28	24	been	be	AUX
istl-2449	28	25	extremely	extremely	ADV
istl-2449	28	26	important	important	ADJ
istl-2449	28	27	in	in	ADP
istl-2449	28	28	guiding	guide	VERB
istl-2449	28	29	library	library	NOUN
istl-2449	28	30	decisions	decision	NOUN
istl-2449	28	31	.	.	PUNCT
istl-2449	29	1	method	method	NOUN
istl-2449	29	2	of	of	ADP
istl-2449	29	3	analysis	analysis	NOUN
istl-2449	29	4	the	the	DET
istl-2449	29	5	online	online	ADJ
istl-2449	29	6	tool	tool	NOUN
istl-2449	29	7	,	,	PUNCT
istl-2449	29	8	survey	survey	NOUN
istl-2449	29	9	monkey	monkey	NOUN
istl-2449	29	10	,	,	PUNCT
istl-2449	29	11	was	be	AUX
istl-2449	29	12	used	use	VERB
istl-2449	29	13	to	to	PART
istl-2449	29	14	execute	execute	VERB
istl-2449	29	15	the	the	DET
istl-2449	29	16	survey	survey	NOUN
istl-2449	29	17	.	.	PUNCT
istl-2449	30	1	there	there	PRON
istl-2449	30	2	were	be	VERB
istl-2449	30	3	20	20	NUM
istl-2449	30	4	questions	question	NOUN
istl-2449	30	5	:	:	PUNCT
istl-2449	30	6	questions	question	NOUN
istl-2449	30	7	1	1	NUM
istl-2449	30	8	and	and	CCONJ
istl-2449	30	9	2	2	NUM
istl-2449	30	10	were	be	AUX
istl-2449	30	11	mandatory	mandatory	ADJ
istl-2449	30	12	,	,	PUNCT
istl-2449	30	13	asking	ask	VERB
istl-2449	30	14	for	for	ADP
istl-2449	30	15	respondent	respondent	NOUN
istl-2449	30	16	's	's	PART
istl-2449	30	17	division	division	NOUN
istl-2449	30	18	and	and	CCONJ
istl-2449	30	19	number	number	NOUN
istl-2449	30	20	of	of	ADP
istl-2449	30	21	years	year	NOUN
istl-2449	30	22	working	work	VERB
istl-2449	30	23	at	at	ADP
istl-2449	30	24	nist	nist	NOUN
istl-2449	30	25	;	;	PUNCT
istl-2449	30	26	the	the	DET
istl-2449	30	27	remaining	remain	VERB
istl-2449	30	28	18	18	NUM
istl-2449	30	29	questions	question	NOUN
istl-2449	30	30	were	be	AUX
istl-2449	30	31	optional	optional	ADJ
istl-2449	30	32	.	.	PUNCT
istl-2449	31	1	for	for	ADP
istl-2449	31	2	ease	ease	NOUN
istl-2449	31	3	of	of	ADP
istl-2449	31	4	tabulation	tabulation	NOUN
istl-2449	31	5	,	,	PUNCT
istl-2449	31	6	the	the	DET
istl-2449	31	7	responses	response	NOUN
istl-2449	31	8	provided	provide	VERB
istl-2449	31	9	radio	radio	NOUN
istl-2449	31	10	buttons	button	NOUN
istl-2449	31	11	or	or	CCONJ
istl-2449	31	12	drop	drop	VERB
istl-2449	31	13	-	-	PUNCT
istl-2449	31	14	down	down	ADP
istl-2449	31	15	menu	menu	NOUN
istl-2449	31	16	picks	pick	NOUN
istl-2449	31	17	.	.	PUNCT
istl-2449	32	1	following	follow	VERB
istl-2449	32	2	each	each	DET
istl-2449	32	3	question	question	NOUN
istl-2449	32	4	a	a	DET
istl-2449	32	5	free	free	ADJ
istl-2449	32	6	field	field	NOUN
istl-2449	32	7	encouraged	encourage	VERB
istl-2449	32	8	comments	comment	NOUN
istl-2449	32	9	.	.	PUNCT
istl-2449	33	1	it	it	PRON
istl-2449	33	2	was	be	AUX
istl-2449	33	3	felt	feel	VERB
istl-2449	33	4	that	that	SCONJ
istl-2449	33	5	balancing	balance	VERB
istl-2449	33	6	the	the	DET
istl-2449	33	7	quantitative	quantitative	ADJ
istl-2449	33	8	and	and	CCONJ
istl-2449	33	9	qualitative	qualitative	ADJ
istl-2449	33	10	data	datum	NOUN
istl-2449	33	11	in	in	ADP
istl-2449	33	12	this	this	DET
istl-2449	33	13	way	way	NOUN
istl-2449	33	14	would	would	AUX
istl-2449	33	15	help	help	VERB
istl-2449	33	16	to	to	PART
istl-2449	33	17	interpret	interpret	VERB
istl-2449	33	18	what	what	PRON
istl-2449	33	19	was	be	AUX
istl-2449	33	20	meant	mean	VERB
istl-2449	33	21	by	by	ADP
istl-2449	33	22	a	a	DET
istl-2449	33	23	response	response	NOUN
istl-2449	33	24	or	or	CCONJ
istl-2449	33	25	allow	allow	VERB
istl-2449	33	26	survey	survey	NOUN
istl-2449	33	27	analysts	analyst	NOUN
istl-2449	33	28	to	to	PART
istl-2449	33	29	drill	drill	VERB
istl-2449	33	30	down	down	ADP
istl-2449	33	31	to	to	ADP
istl-2449	33	32	issues	issue	NOUN
istl-2449	33	33	not	not	PART
istl-2449	33	34	initially	initially	ADV
istl-2449	33	35	obvious	obvious	ADJ
istl-2449	33	36	(	(	PUNCT
istl-2449	33	37	silcox	silcox	PROPN
istl-2449	33	38	&	&	CCONJ
istl-2449	33	39	deutsch	deutsch	VERB
istl-2449	33	40	2003b	2003b	NUM
istl-2449	33	41	)	)	PUNCT
istl-2449	33	42	.	.	PUNCT
istl-2449	34	1	please	please	INTJ
istl-2449	34	2	see	see	VERB
istl-2449	34	3	appendix	appendix	PROPN
istl-2449	34	4	for	for	ADP
istl-2449	34	5	survey	survey	NOUN
istl-2449	34	6	questions	question	NOUN
istl-2449	34	7	.	.	PUNCT
istl-2449	35	1	the	the	DET
istl-2449	35	2	20	20	NUM
istl-2449	35	3	questions	question	NOUN
istl-2449	35	4	addressed	address	VERB
istl-2449	35	5	the	the	DET
istl-2449	35	6	following	follow	VERB
istl-2449	35	7	areas	area	NOUN
istl-2449	35	8	:	:	PUNCT
istl-2449	35	9	library	library	PROPN
istl-2449	35	10	resources	resources	PROPN
istl-2449	35	11	library	library	PROPN
istl-2449	35	12	services	services	PROPN
istl-2449	35	13	customer	customer	NOUN
istl-2449	35	14	preferences	preference	NOUN
istl-2449	35	15	impact	impact	NOUN
istl-2449	35	16	of	of	ADP
istl-2449	35	17	the	the	DET
istl-2449	35	18	library	library	NOUN
istl-2449	35	19	on	on	ADP
istl-2449	35	20	the	the	DET
istl-2449	35	21	customer	customer	NOUN
istl-2449	35	22	's	's	PART
istl-2449	35	23	work	work	NOUN
istl-2449	35	24	in	in	ADP
istl-2449	35	25	the	the	DET
istl-2449	35	26	winter	winter	NOUN
istl-2449	35	27	of	of	ADP
istl-2449	35	28	2006	2006	NUM
istl-2449	35	29	,	,	PUNCT
istl-2449	35	30	a	a	DET
istl-2449	35	31	consultant	consultant	NOUN
istl-2449	35	32	was	be	AUX
istl-2449	35	33	brought	bring	VERB
istl-2449	35	34	in	in	ADP
istl-2449	35	35	to	to	PART
istl-2449	35	36	assist	assist	VERB
istl-2449	35	37	with	with	ADP
istl-2449	35	38	the	the	DET
istl-2449	35	39	design	design	NOUN
istl-2449	35	40	of	of	ADP
istl-2449	35	41	the	the	DET
istl-2449	35	42	survey	survey	NOUN
istl-2449	35	43	instrument	instrument	NOUN
istl-2449	35	44	and	and	CCONJ
istl-2449	35	45	analysis	analysis	NOUN
istl-2449	35	46	of	of	ADP
istl-2449	35	47	responses	response	NOUN
istl-2449	35	48	.	.	PUNCT
istl-2449	36	1	the	the	DET
istl-2449	36	2	library	library	NOUN
istl-2449	36	3	staff	staff	NOUN
istl-2449	36	4	worked	work	VERB
istl-2449	36	5	closely	closely	ADV
istl-2449	36	6	with	with	ADP
istl-2449	36	7	the	the	DET
istl-2449	36	8	consultant	consultant	NOUN
istl-2449	36	9	to	to	PART
istl-2449	36	10	ensure	ensure	VERB
istl-2449	36	11	that	that	SCONJ
istl-2449	36	12	survey	survey	NOUN
istl-2449	36	13	questions	question	NOUN
istl-2449	36	14	would	would	AUX
istl-2449	36	15	ultimately	ultimately	ADV
istl-2449	36	16	produce	produce	VERB
istl-2449	36	17	useful	useful	ADJ
istl-2449	36	18	trend	trend	NOUN
istl-2449	36	19	data	datum	NOUN
istl-2449	36	20	.	.	PUNCT
istl-2449	37	1	it	it	PRON
istl-2449	37	2	was	be	AUX
istl-2449	37	3	also	also	ADV
istl-2449	37	4	important	important	ADJ
istl-2449	37	5	to	to	PART
istl-2449	37	6	learn	learn	VERB
istl-2449	37	7	whether	whether	SCONJ
istl-2449	37	8	the	the	DET
istl-2449	37	9	time	time	NOUN
istl-2449	37	10	had	have	AUX
istl-2449	37	11	come	come	VERB
istl-2449	37	12	to	to	PART
istl-2449	37	13	implement	implement	VERB
istl-2449	37	14	new	new	ADJ
istl-2449	37	15	tools	tool	NOUN
istl-2449	37	16	such	such	ADJ
istl-2449	37	17	as	as	ADP
istl-2449	37	18	the	the	DET
istl-2449	37	19	blog	blog	NOUN
istl-2449	37	20	to	to	PART
istl-2449	37	21	communicate	communicate	VERB
istl-2449	37	22	with	with	ADP
istl-2449	37	23	library	library	NOUN
istl-2449	37	24	customers	customer	NOUN
istl-2449	37	25	or	or	CCONJ
istl-2449	37	26	perhaps	perhaps	ADV
istl-2449	37	27	enhance	enhance	VERB
istl-2449	37	28	communications	communication	NOUN
istl-2449	37	29	among	among	ADP
istl-2449	37	30	customers	customer	NOUN
istl-2449	37	31	by	by	ADP
istl-2449	37	32	means	mean	NOUN
istl-2449	37	33	of	of	ADP
istl-2449	37	34	a	a	DET
istl-2449	37	35	wiki	wiki	NOUN
istl-2449	37	36	.	.	PUNCT
istl-2449	38	1	a	a	DET
istl-2449	38	2	library	library	NOUN
istl-2449	38	3	team	team	NOUN
istl-2449	38	4	reviewed	review	VERB
istl-2449	38	5	the	the	DET
istl-2449	38	6	2001	2001	NUM
istl-2449	38	7	questions	question	NOUN
istl-2449	38	8	,	,	PUNCT
istl-2449	38	9	identified	identify	VERB
istl-2449	38	10	those	those	PRON
istl-2449	38	11	to	to	PART
istl-2449	38	12	repeat	repeat	VERB
istl-2449	38	13	or	or	CCONJ
istl-2449	38	14	drop	drop	VERB
istl-2449	38	15	,	,	PUNCT
istl-2449	38	16	and	and	CCONJ
istl-2449	38	17	developed	develop	VERB
istl-2449	38	18	new	new	ADJ
istl-2449	38	19	ones	one	NOUN
istl-2449	38	20	;	;	PUNCT
istl-2449	38	21	of	of	ADP
istl-2449	38	22	particular	particular	ADJ
istl-2449	38	23	interest	interest	NOUN
istl-2449	38	24	to	to	ADP
istl-2449	38	25	staff	staff	NOUN
istl-2449	38	26	was	be	AUX
istl-2449	38	27	a	a	DET
istl-2449	38	28	question	question	NOUN
istl-2449	38	29	,	,	PUNCT
istl-2449	38	30	new	new	ADJ
istl-2449	38	31	in	in	ADP
istl-2449	38	32	2007	2007	NUM
istl-2449	38	33	,	,	PUNCT
istl-2449	38	34	regarding	regard	VERB
istl-2449	38	35	impacts	impact	NOUN
istl-2449	38	36	of	of	ADP
istl-2449	38	37	the	the	DET
istl-2449	38	38	library	library	NOUN
istl-2449	38	39	on	on	ADP
istl-2449	38	40	customers	customer	NOUN
istl-2449	38	41	'	'	PART
istl-2449	38	42	work	work	NOUN
istl-2449	38	43	.	.	PUNCT
istl-2449	39	1	to	to	PART
istl-2449	39	2	ensure	ensure	VERB
istl-2449	39	3	maximum	maximum	ADJ
istl-2449	39	4	participation	participation	NOUN
istl-2449	39	5	,	,	PUNCT
istl-2449	39	6	the	the	DET
istl-2449	39	7	library	library	NOUN
istl-2449	39	8	promoted	promote	VERB
istl-2449	39	9	the	the	DET
istl-2449	39	10	survey	survey	NOUN
istl-2449	39	11	through	through	ADP
istl-2449	39	12	its	its	PRON
istl-2449	39	13	research	research	NOUN
istl-2449	39	14	library	library	NOUN
istl-2449	39	15	advisory	advisory	PROPN
istl-2449	39	16	board	board	PROPN
istl-2449	39	17	,	,	PUNCT
istl-2449	39	18	a	a	DET
istl-2449	39	19	library	library	NOUN
istl-2449	39	20	newsletter	newsletter	NOUN
istl-2449	39	21	,	,	PUNCT
istl-2449	39	22	and	and	CCONJ
istl-2449	39	23	electronic	electronic	ADJ
istl-2449	39	24	bulletin	bulletin	NOUN
istl-2449	39	25	boards	board	NOUN
istl-2449	39	26	.	.	PUNCT
istl-2449	40	1	lab	lab	NOUN
istl-2449	40	2	liaisons	liaison	NOUN
istl-2449	40	3	launched	launch	VERB
istl-2449	40	4	the	the	DET
istl-2449	40	5	survey	survey	NOUN
istl-2449	40	6	in	in	ADP
istl-2449	40	7	march	march	PROPN
istl-2449	40	8	2007	2007	NUM
istl-2449	40	9	by	by	ADP
istl-2449	40	10	sending	send	VERB
istl-2449	40	11	email	email	NOUN
istl-2449	40	12	messages	message	NOUN
istl-2449	40	13	linking	link	VERB
istl-2449	40	14	customers	customer	NOUN
istl-2449	40	15	to	to	ADP
istl-2449	40	16	the	the	DET
istl-2449	40	17	web	web	NOUN
istl-2449	40	18	questionnaires	questionnaire	NOUN
istl-2449	40	19	.	.	PUNCT
istl-2449	41	1	the	the	DET
istl-2449	41	2	survey	survey	NOUN
istl-2449	41	3	was	be	AUX
istl-2449	41	4	open	open	ADJ
istl-2449	41	5	to	to	PART
istl-2449	41	6	receive	receive	VERB
istl-2449	41	7	responses	response	NOUN
istl-2449	41	8	for	for	ADP
istl-2449	41	9	3	3	NUM
istl-2449	41	10	weeks	week	NOUN
istl-2449	41	11	.	.	PUNCT
istl-2449	42	1	during	during	ADP
istl-2449	42	2	that	that	DET
istl-2449	42	3	time	time	NOUN
istl-2449	42	4	we	we	PRON
istl-2449	42	5	received	receive	VERB
istl-2449	42	6	629	629	NUM
istl-2449	42	7	responses	response	NOUN
istl-2449	42	8	from	from	ADP
istl-2449	42	9	a	a	DET
istl-2449	42	10	target	target	NOUN
istl-2449	42	11	audience	audience	NOUN
istl-2449	42	12	of	of	ADP
istl-2449	42	13	2900	2900	NUM
istl-2449	42	14	,	,	PUNCT
istl-2449	42	15	a	a	DET
istl-2449	42	16	21.6	21.6	NUM
istl-2449	42	17	%	%	NOUN
istl-2449	42	18	participation	participation	NOUN
istl-2449	42	19	rate	rate	NOUN
istl-2449	42	20	.	.	PUNCT
istl-2449	43	1	results	result	NOUN
istl-2449	43	2	of	of	ADP
istl-2449	43	3	the	the	DET
istl-2449	43	4	survey	survey	NOUN
istl-2449	43	5	were	be	AUX
istl-2449	43	6	captured	capture	VERB
istl-2449	43	7	and	and	CCONJ
istl-2449	43	8	tabulated	tabulate	VERB
istl-2449	43	9	directly	directly	ADV
istl-2449	43	10	by	by	ADP
istl-2449	43	11	the	the	DET
istl-2449	43	12	consultant	consultant	NOUN
istl-2449	43	13	,	,	PUNCT
istl-2449	43	14	who	who	PRON
istl-2449	43	15	considered	consider	VERB
istl-2449	43	16	this	this	PRON
istl-2449	43	17	a	a	DET
istl-2449	43	18	good	good	ADJ
istl-2449	43	19	response	response	NOUN
istl-2449	43	20	rate	rate	NOUN
istl-2449	43	21	.	.	PUNCT
istl-2449	44	1	results	result	NOUN
istl-2449	44	2	and	and	CCONJ
istl-2449	44	3	discussions	discussion	NOUN
istl-2449	44	4	results	result	NOUN
istl-2449	44	5	were	be	AUX
istl-2449	44	6	based	base	VERB
istl-2449	44	7	on	on	ADP
istl-2449	44	8	the	the	DET
istl-2449	44	9	raw	raw	ADJ
istl-2449	44	10	data	datum	NOUN
istl-2449	44	11	and	and	CCONJ
istl-2449	44	12	graphs	graph	NOUN
istl-2449	44	13	extracted	extract	VERB
istl-2449	44	14	from	from	ADP
istl-2449	44	15	the	the	DET
istl-2449	44	16	structured	structured	ADJ
istl-2449	44	17	part	part	NOUN
istl-2449	44	18	of	of	ADP
istl-2449	44	19	the	the	DET
istl-2449	44	20	web	web	NOUN
istl-2449	44	21	questionnaire	questionnaire	NOUN
istl-2449	44	22	and	and	CCONJ
istl-2449	44	23	from	from	ADP
istl-2449	44	24	the	the	DET
istl-2449	44	25	free	free	ADJ
istl-2449	44	26	field	field	NOUN
istl-2449	44	27	comments	comment	NOUN
istl-2449	44	28	that	that	PRON
istl-2449	44	29	permitted	permit	VERB
istl-2449	44	30	participants	participant	NOUN
istl-2449	44	31	to	to	PART
istl-2449	44	32	clarify	clarify	VERB
istl-2449	44	33	and	and	CCONJ
istl-2449	44	34	illustrate	illustrate	VERB
istl-2449	44	35	what	what	PRON
istl-2449	44	36	they	they	PRON
istl-2449	44	37	meant	mean	VERB
istl-2449	44	38	.	.	PUNCT
istl-2449	45	1	results	result	NOUN
istl-2449	45	2	yielded	yield	VERB
istl-2449	45	3	positive	positive	ADJ
istl-2449	45	4	feedback	feedback	NOUN
istl-2449	45	5	as	as	ADV
istl-2449	45	6	well	well	ADV
istl-2449	45	7	as	as	ADP
istl-2449	45	8	opportunities	opportunity	NOUN
istl-2449	45	9	for	for	ADP
istl-2449	45	10	improvements	improvement	NOUN
istl-2449	45	11	.	.	PUNCT
istl-2449	46	1	library	library	NOUN
istl-2449	46	2	resources	resource	NOUN
istl-2449	46	3	.	.	PUNCT
istl-2449	47	1	as	as	ADP
istl-2449	47	2	in	in	ADP
istl-2449	47	3	2001	2001	NUM
istl-2449	47	4	,	,	PUNCT
istl-2449	47	5	journals	journal	NOUN
istl-2449	47	6	continued	continue	VERB
istl-2449	47	7	to	to	PART
istl-2449	47	8	be	be	AUX
istl-2449	47	9	the	the	DET
istl-2449	47	10	most	most	ADV
istl-2449	47	11	valuable	valuable	ADJ
istl-2449	47	12	resource	resource	NOUN
istl-2449	47	13	for	for	ADP
istl-2449	47	14	nist	nist	NOUN
istl-2449	47	15	scientists	scientist	NOUN
istl-2449	47	16	with	with	ADP
istl-2449	47	17	an	an	DET
istl-2449	47	18	overwhelming	overwhelming	ADJ
istl-2449	47	19	preference	preference	NOUN
istl-2449	47	20	for	for	ADP
istl-2449	47	21	e	e	NOUN
istl-2449	47	22	-	-	NOUN
istl-2449	47	23	journals	journal	NOUN
istl-2449	47	24	.	.	PUNCT
istl-2449	48	1	subject	subject	NOUN
istl-2449	48	2	coverage	coverage	NOUN
istl-2449	48	3	was	be	AUX
istl-2449	48	4	again	again	ADV
istl-2449	48	5	judged	judge	VERB
istl-2449	48	6	satisfactory	satisfactory	ADJ
istl-2449	48	7	in	in	ADP
istl-2449	48	8	the	the	DET
istl-2449	48	9	nist	nist	ADJ
istl-2449	48	10	core	core	NOUN
istl-2449	48	11	competence	competence	NOUN
istl-2449	48	12	areas	area	NOUN
istl-2449	48	13	;	;	PUNCT
istl-2449	48	14	lower	low	ADJ
istl-2449	48	15	satisfaction	satisfaction	NOUN
istl-2449	48	16	continued	continue	VERB
istl-2449	48	17	in	in	ADP
istl-2449	48	18	newer	new	ADJ
istl-2449	48	19	nist	nist	NOUN
istl-2449	48	20	areas	area	NOUN
istl-2449	48	21	of	of	ADP
istl-2449	48	22	research	research	NOUN
istl-2449	48	23	such	such	ADJ
istl-2449	48	24	as	as	ADP
istl-2449	48	25	biosciences	bioscience	NOUN
istl-2449	48	26	and	and	CCONJ
istl-2449	48	27	biotechnology	biotechnology	NOUN
istl-2449	48	28	.	.	PUNCT
istl-2449	49	1	library	library	NOUN
istl-2449	49	2	services	services	PROPN
istl-2449	49	3	.	.	PUNCT
istl-2449	50	1	high	high	ADJ
istl-2449	50	2	satisfaction	satisfaction	NOUN
istl-2449	50	3	was	be	AUX
istl-2449	50	4	measured	measure	VERB
istl-2449	50	5	for	for	ADP
istl-2449	50	6	library	library	NOUN
istl-2449	50	7	services	service	NOUN
istl-2449	50	8	across	across	ADP
istl-2449	50	9	the	the	DET
istl-2449	50	10	board	board	NOUN
istl-2449	50	11	,	,	PUNCT
istl-2449	50	12	especially	especially	ADV
istl-2449	50	13	services	service	NOUN
istl-2449	50	14	involving	involve	VERB
istl-2449	50	15	face	face	NOUN
istl-2449	50	16	-	-	PUNCT
istl-2449	50	17	to	to	ADP
istl-2449	50	18	-	-	PUNCT
istl-2449	50	19	face	face	NOUN
istl-2449	50	20	assistance	assistance	NOUN
istl-2449	50	21	with	with	ADP
istl-2449	50	22	a	a	DET
istl-2449	50	23	professional	professional	ADJ
istl-2449	50	24	librarian	librarian	NOUN
istl-2449	50	25	.	.	PUNCT
istl-2449	51	1	see	see	VERB
istl-2449	51	2	figure	figure	NOUN
istl-2449	51	3	below	below	ADV
istl-2449	51	4	.	.	PUNCT
istl-2449	52	1	seventy	seventy	NUM
istl-2449	52	2	-	-	PUNCT
istl-2449	52	3	five	five	NUM
istl-2449	52	4	percent	percent	NOUN
istl-2449	52	5	of	of	ADP
istl-2449	52	6	respondents	respondent	NOUN
istl-2449	52	7	stated	state	VERB
istl-2449	52	8	that	that	SCONJ
istl-2449	52	9	the	the	DET
istl-2449	52	10	greatest	great	ADJ
istl-2449	52	11	barrier	barrier	NOUN
istl-2449	52	12	to	to	ADP
istl-2449	52	13	obtaining	obtain	VERB
istl-2449	52	14	information	information	NOUN
istl-2449	52	15	was	be	AUX
istl-2449	52	16	that	that	SCONJ
istl-2449	52	17	the	the	DET
istl-2449	52	18	resources	resource	NOUN
istl-2449	52	19	they	they	PRON
istl-2449	52	20	needed	need	VERB
istl-2449	52	21	were	be	AUX
istl-2449	52	22	not	not	PART
istl-2449	52	23	available	available	ADJ
istl-2449	52	24	electronically	electronically	ADV
istl-2449	52	25	;	;	PUNCT
istl-2449	52	26	49	49	NUM
istl-2449	52	27	%	%	NOUN
istl-2449	52	28	stated	state	VERB
istl-2449	52	29	they	they	PRON
istl-2449	52	30	were	be	AUX
istl-2449	52	31	too	too	ADV
istl-2449	52	32	busy	busy	ADJ
istl-2449	52	33	to	to	PART
istl-2449	52	34	obtain	obtain	VERB
istl-2449	52	35	the	the	DET
istl-2449	52	36	information	information	NOUN
istl-2449	52	37	.	.	PUNCT
istl-2449	53	1	we	we	PRON
istl-2449	53	2	discovered	discover	VERB
istl-2449	53	3	that	that	SCONJ
istl-2449	53	4	the	the	DET
istl-2449	53	5	majority	majority	NOUN
istl-2449	53	6	of	of	ADP
istl-2449	53	7	customers	customer	NOUN
istl-2449	53	8	were	be	AUX
istl-2449	53	9	not	not	PART
istl-2449	53	10	aware	aware	ADJ
istl-2449	53	11	of	of	ADP
istl-2449	53	12	the	the	DET
istl-2449	53	13	laboratory	laboratory	NOUN
istl-2449	53	14	liaison	liaison	NOUN
istl-2449	53	15	program	program	NOUN
istl-2449	53	16	of	of	ADP
istl-2449	53	17	customized	customized	ADJ
istl-2449	53	18	library	library	NOUN
istl-2449	53	19	services	service	NOUN
istl-2449	53	20	;	;	PUNCT
istl-2449	53	21	of	of	ADP
istl-2449	53	22	those	those	PRON
istl-2449	53	23	who	who	PRON
istl-2449	53	24	knew	know	VERB
istl-2449	53	25	of	of	ADP
istl-2449	53	26	it	it	PRON
istl-2449	53	27	,	,	PUNCT
istl-2449	53	28	98	98	NUM
istl-2449	53	29	%	%	NOUN
istl-2449	53	30	were	be	AUX
istl-2449	53	31	satisfied	satisfied	ADJ
istl-2449	53	32	with	with	ADP
istl-2449	53	33	the	the	DET
istl-2449	53	34	service	service	NOUN
istl-2449	53	35	.	.	PUNCT
istl-2449	54	1	customer	customer	NOUN
istl-2449	54	2	preferences	preference	NOUN
istl-2449	54	3	.	.	PUNCT
istl-2449	55	1	as	as	SCONJ
istl-2449	55	2	expected	expect	VERB
istl-2449	55	3	,	,	PUNCT
istl-2449	55	4	customers	customer	NOUN
istl-2449	55	5	frequently	frequently	ADV
istl-2449	55	6	used	use	VERB
istl-2449	55	7	google	google	PROPN
istl-2449	55	8	and	and	CCONJ
istl-2449	55	9	other	other	ADJ
istl-2449	55	10	search	search	NOUN
istl-2449	55	11	engines	engine	NOUN
istl-2449	55	12	to	to	PART
istl-2449	55	13	seek	seek	VERB
istl-2449	55	14	information	information	NOUN
istl-2449	55	15	needed	need	VERB
istl-2449	55	16	for	for	ADP
istl-2449	55	17	their	their	PRON
istl-2449	55	18	work	work	NOUN
istl-2449	55	19	.	.	PUNCT
istl-2449	56	1	their	their	PRON
istl-2449	56	2	satisfaction	satisfaction	NOUN
istl-2449	56	3	rate	rate	NOUN
istl-2449	56	4	with	with	ADP
istl-2449	56	5	this	this	DET
istl-2449	56	6	method	method	NOUN
istl-2449	56	7	of	of	ADP
istl-2449	56	8	locating	locate	VERB
istl-2449	56	9	information	information	NOUN
istl-2449	56	10	was	be	AUX
istl-2449	56	11	91	91	NUM
istl-2449	56	12	-	-	SYM
istl-2449	56	13	99	99	NUM
istl-2449	56	14	%	%	NOUN
istl-2449	56	15	.	.	PUNCT
istl-2449	57	1	it	it	PRON
istl-2449	57	2	was	be	AUX
istl-2449	57	3	not	not	PART
istl-2449	57	4	apparent	apparent	ADJ
istl-2449	57	5	to	to	ADP
istl-2449	57	6	customers	customer	NOUN
istl-2449	57	7	that	that	PRON
istl-2449	57	8	google	google	PROPN
istl-2449	57	9	actually	actually	ADV
istl-2449	57	10	provided	provide	VERB
istl-2449	57	11	access	access	NOUN
istl-2449	57	12	to	to	ADP
istl-2449	57	13	nist	nist	PROPN
istl-2449	57	14	library	library	NOUN
istl-2449	57	15	resources	resource	NOUN
istl-2449	57	16	through	through	ADP
istl-2449	57	17	worldcat	worldcat	ADJ
istl-2449	57	18	and	and	CCONJ
istl-2449	57	19	google	google	PROPN
istl-2449	57	20	scholar	scholar	NOUN
istl-2449	57	21	.	.	PUNCT
istl-2449	58	1	sixty	sixty	NUM
istl-2449	58	2	percent	percent	NOUN
istl-2449	58	3	of	of	ADP
istl-2449	58	4	customers	customer	NOUN
istl-2449	58	5	said	say	VERB
istl-2449	58	6	they	they	PRON
istl-2449	58	7	used	use	VERB
istl-2449	58	8	wikis	wiki	NOUN
istl-2449	58	9	,	,	PUNCT
istl-2449	58	10	while	while	SCONJ
istl-2449	58	11	44	44	NUM
istl-2449	58	12	%	%	NOUN
istl-2449	58	13	used	use	VERB
istl-2449	58	14	blogs	blog	NOUN
istl-2449	58	15	.	.	PUNCT
istl-2449	59	1	consulting	consult	VERB
istl-2449	59	2	with	with	ADP
istl-2449	59	3	colleagues	colleague	NOUN
istl-2449	59	4	ranked	rank	VERB
istl-2449	59	5	high	high	ADV
istl-2449	59	6	along	along	ADP
istl-2449	59	7	with	with	ADP
istl-2449	59	8	google	google	PROPN
istl-2449	59	9	as	as	ADP
istl-2449	59	10	resources	resource	NOUN
istl-2449	59	11	used	use	VERB
istl-2449	59	12	by	by	ADP
istl-2449	59	13	staff	staff	NOUN
istl-2449	59	14	of	of	ADP
istl-2449	59	15	all	all	DET
istl-2449	59	16	work	work	NOUN
istl-2449	59	17	units	unit	NOUN
istl-2449	59	18	,	,	PUNCT
istl-2449	59	19	regardless	regardless	ADV
istl-2449	59	20	of	of	ADP
istl-2449	59	21	their	their	PRON
istl-2449	59	22	length	length	NOUN
istl-2449	59	23	of	of	ADP
istl-2449	59	24	service	service	NOUN
istl-2449	59	25	at	at	ADP
istl-2449	59	26	nist	nist	NOUN
istl-2449	59	27	.	.	PUNCT
istl-2449	60	1	impact	impact	NOUN
istl-2449	60	2	of	of	ADP
istl-2449	60	3	the	the	DET
istl-2449	60	4	library	library	NOUN
istl-2449	60	5	on	on	ADP
istl-2449	60	6	customers	customer	NOUN
istl-2449	60	7	'	'	PART
istl-2449	60	8	work	work	NOUN
istl-2449	60	9	.	.	PUNCT
istl-2449	61	1	preventing	prevent	VERB
istl-2449	61	2	duplication	duplication	NOUN
istl-2449	61	3	of	of	ADP
istl-2449	61	4	research	research	NOUN
istl-2449	61	5	effort	effort	NOUN
istl-2449	61	6	,	,	PUNCT
istl-2449	61	7	stimulating	stimulate	VERB
istl-2449	61	8	innovative	innovative	ADJ
istl-2449	61	9	thinking	thinking	NOUN
istl-2449	61	10	,	,	PUNCT
istl-2449	61	11	publishing	publish	VERB
istl-2449	61	12	in	in	ADP
istl-2449	61	13	a	a	DET
istl-2449	61	14	refereed	refereed	NOUN
istl-2449	61	15	journal	journal	NOUN
istl-2449	61	16	,	,	PUNCT
istl-2449	61	17	presenting	present	VERB
istl-2449	61	18	at	at	ADP
istl-2449	61	19	a	a	DET
istl-2449	61	20	conference	conference	NOUN
istl-2449	61	21	,	,	PUNCT
istl-2449	61	22	and	and	CCONJ
istl-2449	61	23	making	make	VERB
istl-2449	61	24	critical	critical	ADJ
istl-2449	61	25	decisions	decision	NOUN
istl-2449	61	26	were	be	AUX
istl-2449	61	27	of	of	ADP
istl-2449	61	28	highest	high	ADJ
istl-2449	61	29	value	value	NOUN
istl-2449	61	30	to	to	ADP
istl-2449	61	31	library	library	NOUN
istl-2449	61	32	customers	customer	NOUN
istl-2449	61	33	.	.	PUNCT
istl-2449	62	1	this	this	PRON
istl-2449	62	2	was	be	AUX
istl-2449	62	3	the	the	DET
istl-2449	62	4	first	first	ADJ
istl-2449	62	5	time	time	NOUN
istl-2449	62	6	the	the	DET
istl-2449	62	7	library	library	NOUN
istl-2449	62	8	had	have	AUX
istl-2449	62	9	asked	ask	VERB
istl-2449	62	10	a	a	DET
istl-2449	62	11	question	question	NOUN
istl-2449	62	12	to	to	PART
istl-2449	62	13	assess	assess	VERB
istl-2449	62	14	its	its	PRON
istl-2449	62	15	impact	impact	NOUN
istl-2449	62	16	on	on	ADP
istl-2449	62	17	customers	customer	NOUN
istl-2449	62	18	'	'	PART
istl-2449	62	19	work	work	NOUN
istl-2449	62	20	.	.	PUNCT
istl-2449	63	1	it	it	PRON
istl-2449	63	2	was	be	AUX
istl-2449	63	3	used	use	VERB
istl-2449	63	4	in	in	ADP
istl-2449	63	5	various	various	ADJ
istl-2449	63	6	internal	internal	ADJ
istl-2449	63	7	reports	report	NOUN
istl-2449	63	8	and	and	CCONJ
istl-2449	63	9	provided	provide	VERB
istl-2449	63	10	very	very	ADV
istl-2449	63	11	useful	useful	ADJ
istl-2449	63	12	data	datum	NOUN
istl-2449	63	13	for	for	ADP
istl-2449	63	14	the	the	DET
istl-2449	63	15	demonstration	demonstration	NOUN
istl-2449	63	16	of	of	ADP
istl-2449	63	17	the	the	DET
istl-2449	63	18	library	library	NOUN
istl-2449	63	19	's	's	PART
istl-2449	63	20	impact	impact	NOUN
istl-2449	63	21	to	to	ADP
istl-2449	63	22	the	the	DET
istl-2449	63	23	organization	organization	NOUN
istl-2449	63	24	as	as	ADP
istl-2449	63	25	a	a	DET
istl-2449	63	26	whole	whole	NOUN
istl-2449	63	27	.	.	PUNCT
istl-2449	64	1	the	the	DET
istl-2449	64	2	customers	customer	NOUN
istl-2449	64	3	were	be	AUX
istl-2449	64	4	not	not	PART
istl-2449	64	5	shy	shy	ADJ
istl-2449	64	6	in	in	ADP
istl-2449	64	7	providing	provide	VERB
istl-2449	64	8	comments	comment	NOUN
istl-2449	64	9	,	,	PUNCT
istl-2449	64	10	answering	answer	VERB
istl-2449	64	11	not	not	PART
istl-2449	64	12	only	only	ADV
istl-2449	64	13	the	the	DET
istl-2449	64	14	questions	question	NOUN
istl-2449	64	15	at	at	ADP
istl-2449	64	16	hand	hand	NOUN
istl-2449	64	17	but	but	CCONJ
istl-2449	64	18	making	make	VERB
istl-2449	64	19	observations	observation	NOUN
istl-2449	64	20	on	on	ADP
istl-2449	64	21	everything	everything	PRON
istl-2449	64	22	else	else	ADV
istl-2449	64	23	about	about	ADP
istl-2449	64	24	the	the	DET
istl-2449	64	25	library	library	NOUN
istl-2449	64	26	.	.	PUNCT
istl-2449	65	1	they	they	PRON
istl-2449	65	2	recommended	recommend	VERB
istl-2449	65	3	new	new	ADJ
istl-2449	65	4	journals	journal	NOUN
istl-2449	65	5	,	,	PUNCT
istl-2449	65	6	books	book	NOUN
istl-2449	65	7	,	,	PUNCT
istl-2449	65	8	and	and	CCONJ
istl-2449	65	9	databases	database	NOUN
istl-2449	65	10	,	,	PUNCT
istl-2449	65	11	although	although	SCONJ
istl-2449	65	12	recommendations	recommendation	NOUN
istl-2449	65	13	were	be	AUX
istl-2449	65	14	not	not	PART
istl-2449	65	15	solicited	solicit	VERB
istl-2449	65	16	.	.	PUNCT
istl-2449	66	1	the	the	DET
istl-2449	66	2	library	library	NOUN
istl-2449	66	3	basked	bask	VERB
istl-2449	66	4	in	in	ADP
istl-2449	66	5	the	the	DET
istl-2449	66	6	survey	survey	NOUN
istl-2449	66	7	's	's	PART
istl-2449	66	8	positive	positive	ADJ
istl-2449	66	9	feedback	feedback	NOUN
istl-2449	66	10	(	(	PUNCT
istl-2449	66	11	"	"	PUNCT
istl-2449	66	12	excellent	excellent	ADJ
istl-2449	66	13	staff	staff	NOUN
istl-2449	66	14	.	.	PUNCT
istl-2449	67	1	the	the	DET
istl-2449	67	2	best	good	ADJ
istl-2449	67	3	department	department	NOUN
istl-2449	67	4	in	in	ADP
istl-2449	67	5	the	the	DET
istl-2449	67	6	entire	entire	ADJ
istl-2449	67	7	nist	nist	NOUN
istl-2449	67	8	.	.	PUNCT
istl-2449	67	9	"	"	PUNCT
istl-2449	67	10	)	)	PUNCT
istl-2449	67	11	and	and	CCONJ
istl-2449	67	12	noted	note	VERB
istl-2449	67	13	opportunities	opportunity	NOUN
istl-2449	67	14	for	for	ADP
istl-2449	67	15	improvement	improvement	NOUN
istl-2449	67	16	(	(	PUNCT
istl-2449	67	17	"	"	PUNCT
istl-2449	67	18	add	add	VERB
istl-2449	67	19	a	a	DET
istl-2449	67	20	real	real	ADJ
istl-2449	67	21	google	google	NOUN
istl-2449	67	22	search	search	NOUN
istl-2449	67	23	of	of	ADP
istl-2449	67	24	your	your	PRON
istl-2449	67	25	resources	resource	NOUN
istl-2449	67	26	"	"	PUNCT
istl-2449	67	27	)	)	PUNCT
istl-2449	67	28	.	.	PUNCT
istl-2449	68	1	library	library	PROPN
istl-2449	68	2	's	's	PART
istl-2449	68	3	action	action	NOUN
istl-2449	68	4	items	item	NOUN
istl-2449	68	5	based	base	VERB
istl-2449	68	6	on	on	ADP
istl-2449	68	7	the	the	DET
istl-2449	68	8	results	result	NOUN
istl-2449	68	9	and	and	CCONJ
istl-2449	68	10	customer	customer	NOUN
istl-2449	68	11	comments	comment	NOUN
istl-2449	68	12	,	,	PUNCT
istl-2449	68	13	the	the	DET
istl-2449	68	14	library	library	NOUN
istl-2449	68	15	incorporated	incorporate	VERB
istl-2449	68	16	the	the	DET
istl-2449	68	17	results	result	NOUN
istl-2449	68	18	of	of	ADP
istl-2449	68	19	the	the	DET
istl-2449	68	20	survey	survey	NOUN
istl-2449	68	21	into	into	ADP
istl-2449	68	22	immediate	immediate	ADJ
istl-2449	68	23	operational	operational	ADJ
istl-2449	68	24	improvements	improvement	NOUN
istl-2449	68	25	and	and	CCONJ
istl-2449	68	26	action	action	NOUN
istl-2449	68	27	items	item	NOUN
istl-2449	68	28	for	for	ADP
istl-2449	68	29	its	its	PRON
istl-2449	68	30	fy08	fy08	PROPN
istl-2449	68	31	strategic	strategic	ADJ
istl-2449	68	32	plan	plan	NOUN
istl-2449	68	33	and	and	CCONJ
istl-2449	68	34	collection	collection	NOUN
istl-2449	68	35	development	development	NOUN
istl-2449	68	36	policy	policy	NOUN
istl-2449	68	37	.	.	PUNCT
istl-2449	69	1	below	below	ADV
istl-2449	69	2	is	be	VERB
istl-2449	69	3	a	a	DET
istl-2449	69	4	sampling	sampling	NOUN
istl-2449	69	5	of	of	ADP
istl-2449	69	6	improvements	improvement	NOUN
istl-2449	69	7	made	make	VERB
istl-2449	69	8	or	or	CCONJ
istl-2449	69	9	planned	plan	VERB
istl-2449	69	10	as	as	ADP
istl-2449	69	11	a	a	DET
istl-2449	69	12	result	result	NOUN
istl-2449	69	13	of	of	ADP
istl-2449	69	14	customer	customer	NOUN
istl-2449	69	15	response	response	NOUN
istl-2449	69	16	to	to	ADP
istl-2449	69	17	the	the	DET
istl-2449	69	18	survey	survey	NOUN
istl-2449	69	19	.	.	PUNCT
istl-2449	70	1	operational	operational	ADJ
istl-2449	70	2	.	.	PUNCT
istl-2449	71	1	all	all	DET
istl-2449	71	2	recommendations	recommendation	NOUN
istl-2449	71	3	for	for	ADP
istl-2449	71	4	resources	resource	NOUN
istl-2449	71	5	were	be	AUX
istl-2449	71	6	extracted	extract	VERB
istl-2449	71	7	,	,	PUNCT
istl-2449	71	8	priced	price	VERB
istl-2449	71	9	,	,	PUNCT
istl-2449	71	10	and	and	CCONJ
istl-2449	71	11	put	put	VERB
istl-2449	71	12	on	on	ADP
istl-2449	71	13	a	a	DET
istl-2449	71	14	"	"	PUNCT
istl-2449	71	15	wish	wish	NOUN
istl-2449	71	16	list	list	NOUN
istl-2449	71	17	.	.	PUNCT
istl-2449	71	18	"	"	PUNCT
istl-2449	72	1	as	as	SCONJ
istl-2449	72	2	funds	fund	NOUN
istl-2449	72	3	become	become	VERB
istl-2449	72	4	available	available	ADJ
istl-2449	72	5	,	,	PUNCT
istl-2449	72	6	those	those	PRON
istl-2449	72	7	of	of	ADP
istl-2449	72	8	highest	high	ADJ
istl-2449	72	9	priority	priority	NOUN
istl-2449	72	10	will	will	AUX
istl-2449	72	11	be	be	AUX
istl-2449	72	12	acquired	acquire	VERB
istl-2449	72	13	.	.	PUNCT
istl-2449	73	1	the	the	DET
istl-2449	73	2	library	library	NOUN
istl-2449	73	3	recently	recently	ADV
istl-2449	73	4	acquired	acquire	VERB
istl-2449	73	5	two	two	NUM
istl-2449	73	6	important	important	ADJ
istl-2449	73	7	databases	database	NOUN
istl-2449	73	8	that	that	SCONJ
istl-2449	73	9	the	the	DET
istl-2449	73	10	survey	survey	NOUN
istl-2449	73	11	determined	determine	VERB
istl-2449	73	12	were	be	AUX
istl-2449	73	13	critical	critical	ADJ
istl-2449	73	14	to	to	ADP
istl-2449	73	15	the	the	DET
istl-2449	73	16	scientists	scientist	NOUN
istl-2449	73	17	'	'	PART
istl-2449	73	18	needs	need	NOUN
istl-2449	73	19	.	.	PUNCT
istl-2449	74	1	strategic	strategic	ADJ
istl-2449	74	2	.	.	PUNCT
istl-2449	75	1	the	the	DET
istl-2449	75	2	library	library	NOUN
istl-2449	75	3	incorporated	incorporate	VERB
istl-2449	75	4	into	into	ADP
istl-2449	75	5	its	its	PRON
istl-2449	75	6	2008	2008	NUM
istl-2449	75	7	strategic	strategic	ADJ
istl-2449	75	8	plan	plan	NOUN
istl-2449	75	9	the	the	DET
istl-2449	75	10	aim	aim	NOUN
istl-2449	75	11	to	to	PART
istl-2449	75	12	increase	increase	VERB
istl-2449	75	13	electronic	electronic	ADJ
istl-2449	75	14	resources	resource	NOUN
istl-2449	75	15	,	,	PUNCT
istl-2449	75	16	particularly	particularly	ADV
istl-2449	75	17	e	e	NOUN
istl-2449	75	18	-	-	NOUN
istl-2449	75	19	journals	journal	NOUN
istl-2449	75	20	,	,	PUNCT
istl-2449	75	21	in	in	ADP
istl-2449	75	22	new	new	ADJ
istl-2449	75	23	nist	nist	NOUN
istl-2449	75	24	research	research	NOUN
istl-2449	75	25	priority	priority	NOUN
istl-2449	75	26	areas	area	NOUN
istl-2449	75	27	.	.	PUNCT
istl-2449	76	1	strategic	strategic	ADJ
istl-2449	76	2	.	.	PUNCT
istl-2449	77	1	the	the	DET
istl-2449	77	2	library	library	NOUN
istl-2449	77	3	also	also	ADV
istl-2449	77	4	included	include	VERB
istl-2449	77	5	in	in	ADP
istl-2449	77	6	its	its	PRON
istl-2449	77	7	strategic	strategic	ADJ
istl-2449	77	8	plan	plan	NOUN
istl-2449	77	9	a	a	DET
istl-2449	77	10	goal	goal	NOUN
istl-2449	77	11	to	to	PART
istl-2449	77	12	add	add	VERB
istl-2449	77	13	electronic	electronic	ADJ
istl-2449	77	14	journal	journal	NOUN
istl-2449	77	15	archives	archive	NOUN
istl-2449	77	16	to	to	ADP
istl-2449	77	17	classic	classic	ADJ
istl-2449	77	18	titles	title	NOUN
istl-2449	77	19	when	when	SCONJ
istl-2449	77	20	one	one	NUM
istl-2449	77	21	-	-	PUNCT
istl-2449	77	22	time	time	NOUN
istl-2449	77	23	funding	funding	NOUN
istl-2449	77	24	is	be	AUX
istl-2449	77	25	available	available	ADJ
istl-2449	77	26	.	.	PUNCT
istl-2449	78	1	strategic	strategic	ADJ
istl-2449	78	2	.	.	PUNCT
istl-2449	79	1	the	the	DET
istl-2449	79	2	2008	2008	NUM
istl-2449	79	3	strategic	strategic	ADJ
istl-2449	79	4	plan	plan	NOUN
istl-2449	79	5	also	also	ADV
istl-2449	79	6	expands	expand	VERB
istl-2449	79	7	and	and	CCONJ
istl-2449	79	8	steps	step	VERB
istl-2449	79	9	up	up	ADP
istl-2449	79	10	marketing	marketing	NOUN
istl-2449	79	11	of	of	ADP
istl-2449	79	12	the	the	DET
istl-2449	79	13	laboratory	laboratory	NOUN
istl-2449	79	14	liaison	liaison	NOUN
istl-2449	79	15	program	program	NOUN
istl-2449	79	16	,	,	PUNCT
istl-2449	79	17	emphasizing	emphasize	VERB
istl-2449	79	18	customized	customized	ADJ
istl-2449	79	19	liaison	liaison	NOUN
istl-2449	79	20	services	service	NOUN
istl-2449	79	21	,	,	PUNCT
istl-2449	79	22	outreach	outreach	NOUN
istl-2449	79	23	,	,	PUNCT
istl-2449	79	24	and	and	CCONJ
istl-2449	79	25	collaboration	collaboration	NOUN
istl-2449	79	26	with	with	ADP
istl-2449	79	27	the	the	DET
istl-2449	79	28	assigned	assign	VERB
istl-2449	79	29	labs	lab	NOUN
istl-2449	79	30	in	in	ADP
istl-2449	79	31	order	order	NOUN
istl-2449	79	32	to	to	PART
istl-2449	79	33	position	position	VERB
istl-2449	79	34	the	the	DET
istl-2449	79	35	library	library	NOUN
istl-2449	79	36	as	as	ADP
istl-2449	79	37	a	a	DET
istl-2449	79	38	research	research	NOUN
istl-2449	79	39	partner	partner	NOUN
istl-2449	79	40	with	with	ADP
istl-2449	79	41	it	it	PRON
istl-2449	79	42	scientists	scientist	NOUN
istl-2449	79	43	.	.	PUNCT
istl-2449	80	1	operational	operational	ADJ
istl-2449	80	2	.	.	PUNCT
istl-2449	81	1	plans	plan	NOUN
istl-2449	81	2	for	for	ADP
istl-2449	81	3	2008	2008	NUM
istl-2449	81	4	include	include	VERB
istl-2449	81	5	making	make	VERB
istl-2449	81	6	the	the	DET
istl-2449	81	7	library	library	NOUN
istl-2449	81	8	web	web	NOUN
istl-2449	81	9	site	site	NOUN
istl-2449	81	10	(	(	PUNCT
istl-2449	81	11	http://nvl.nist.gov	http://nvl.nist.gov	NOUN
istl-2449	81	12	)	)	PUNCT
istl-2449	81	13	easier	easy	ADJ
istl-2449	81	14	to	to	PART
istl-2449	81	15	navigate	navigate	VERB
istl-2449	81	16	by	by	ADP
istl-2449	81	17	implementing	implement	VERB
istl-2449	81	18	links	link	NOUN
istl-2449	81	19	to	to	ADP
istl-2449	81	20	difficult	difficult	ADJ
istl-2449	81	21	-	-	PUNCT
istl-2449	81	22	to	to	PART
istl-2449	81	23	find	find	VERB
istl-2449	81	24	information	information	NOUN
istl-2449	81	25	,	,	PUNCT
istl-2449	81	26	and	and	CCONJ
istl-2449	81	27	making	make	VERB
istl-2449	81	28	it	it	PRON
istl-2449	81	29	more	more	ADJ
istl-2449	81	30	"	"	PUNCT
istl-2449	81	31	googlelike	googlelike	ADJ
istl-2449	81	32	.	.	PUNCT
istl-2449	81	33	"	"	PUNCT
istl-2449	82	1	operational	operational	ADJ
istl-2449	82	2	.	.	PUNCT
istl-2449	83	1	librarians	librarian	NOUN
istl-2449	83	2	will	will	AUX
istl-2449	83	3	investigate	investigate	VERB
istl-2449	83	4	putting	put	VERB
istl-2449	83	5	web	web	NOUN
istl-2449	83	6	tutorials	tutorial	NOUN
istl-2449	83	7	at	at	ADP
istl-2449	83	8	point	point	NOUN
istl-2449	83	9	-	-	PUNCT
istl-2449	83	10	of	of	ADP
istl-2449	83	11	-	-	PUNCT
istl-2449	83	12	need	need	NOUN
istl-2449	83	13	on	on	ADP
istl-2449	83	14	the	the	DET
istl-2449	83	15	library	library	NOUN
istl-2449	83	16	web	web	NOUN
istl-2449	83	17	site	site	NOUN
istl-2449	83	18	and	and	CCONJ
istl-2449	83	19	utilizing	utilize	VERB
istl-2449	83	20	demonstrations	demonstration	NOUN
istl-2449	83	21	given	give	VERB
istl-2449	83	22	by	by	ADP
istl-2449	83	23	visiting	visit	VERB
istl-2449	83	24	vendors	vendor	NOUN
istl-2449	83	25	to	to	PART
istl-2449	83	26	educate	educate	VERB
istl-2449	83	27	customers	customer	NOUN
istl-2449	83	28	.	.	PUNCT
istl-2449	84	1	strategic	strategic	ADJ
istl-2449	84	2	.	.	PUNCT
istl-2449	85	1	incorporated	incorporate	VERB
istl-2449	85	2	into	into	ADP
istl-2449	85	3	the	the	DET
istl-2449	85	4	2008	2008	NUM
istl-2449	85	5	strategic	strategic	ADJ
istl-2449	85	6	plan	plan	NOUN
istl-2449	85	7	is	be	AUX
istl-2449	85	8	the	the	DET
istl-2449	85	9	aim	aim	NOUN
istl-2449	85	10	to	to	PART
istl-2449	85	11	investigate	investigate	VERB
istl-2449	85	12	ways	way	NOUN
istl-2449	85	13	to	to	PART
istl-2449	85	14	educate	educate	VERB
istl-2449	85	15	customers	customer	NOUN
istl-2449	85	16	about	about	ADP
istl-2449	85	17	newer	new	ADJ
istl-2449	85	18	technologies	technology	NOUN
istl-2449	85	19	–	–	PUNCT
istl-2449	85	20	web	web	NOUN
istl-2449	85	21	2.0	2.0	NUM
istl-2449	85	22	and	and	CCONJ
istl-2449	85	23	beyond	beyond	ADP
istl-2449	85	24	,	,	PUNCT
istl-2449	85	25	and	and	CCONJ
istl-2449	85	26	to	to	PART
istl-2449	85	27	investigate	investigate	VERB
istl-2449	85	28	using	use	VERB
istl-2449	85	29	these	these	DET
istl-2449	85	30	technologies	technology	NOUN
istl-2449	85	31	in	in	ADP
istl-2449	85	32	the	the	DET
istl-2449	85	33	future	future	NOUN
istl-2449	85	34	for	for	ADP
istl-2449	85	35	younger	young	ADJ
istl-2449	85	36	scientists	scientist	NOUN
istl-2449	85	37	joining	join	VERB
istl-2449	85	38	nist	nist	NOUN
istl-2449	85	39	.	.	PUNCT
istl-2449	86	1	the	the	DET
istl-2449	86	2	library	library	NOUN
istl-2449	86	3	is	be	AUX
istl-2449	86	4	currently	currently	ADV
istl-2449	86	5	implementing	implement	VERB
istl-2449	86	6	a	a	DET
istl-2449	86	7	video	video	NOUN
istl-2449	86	8	podcast	podcast	NOUN
istl-2449	86	9	to	to	PART
istl-2449	86	10	market	market	VERB
istl-2449	86	11	its	its	PRON
istl-2449	86	12	library	library	NOUN
istl-2449	86	13	liaison	liaison	NOUN
istl-2449	86	14	program	program	NOUN
istl-2449	86	15	and	and	CCONJ
istl-2449	86	16	has	have	AUX
istl-2449	86	17	introduced	introduce	VERB
istl-2449	86	18	an	an	DET
istl-2449	86	19	audiobooks	audiobook	NOUN
istl-2449	86	20	-	-	PUNCT
istl-2449	86	21	on	on	ADP
istl-2449	86	22	-	-	PUNCT
istl-2449	86	23	ipod	ipod	NOUN
istl-2449	86	24	program	program	NOUN
istl-2449	86	25	that	that	PRON
istl-2449	86	26	is	be	AUX
istl-2449	86	27	very	very	ADV
istl-2449	86	28	popular	popular	ADJ
istl-2449	86	29	with	with	ADP
istl-2449	86	30	future	future	ADJ
istl-2449	86	31	managers	manager	NOUN
istl-2449	86	32	who	who	PRON
istl-2449	86	33	are	be	AUX
istl-2449	86	34	interested	interested	ADJ
istl-2449	86	35	in	in	ADP
istl-2449	86	36	keeping	keep	VERB
istl-2449	86	37	up	up	ADP
istl-2449	86	38	with	with	ADP
istl-2449	86	39	their	their	PRON
istl-2449	86	40	leadership	leadership	NOUN
istl-2449	86	41	reading	reading	NOUN
istl-2449	86	42	.	.	PUNCT
istl-2449	87	1	operational	operational	ADJ
istl-2449	87	2	.	.	PUNCT
istl-2449	88	1	librarians	librarian	NOUN
istl-2449	88	2	are	be	AUX
istl-2449	88	3	revamping	revamp	VERB
istl-2449	88	4	communication	communication	NOUN
istl-2449	88	5	tools	tool	NOUN
istl-2449	88	6	with	with	ADP
istl-2449	88	7	customers	customer	NOUN
istl-2449	88	8	and	and	CCONJ
istl-2449	88	9	are	be	AUX
istl-2449	88	10	in	in	ADP
istl-2449	88	11	the	the	DET
istl-2449	88	12	process	process	NOUN
istl-2449	88	13	of	of	ADP
istl-2449	88	14	converting	convert	VERB
istl-2449	88	15	the	the	DET
istl-2449	88	16	library	library	NOUN
istl-2449	88	17	newsletter	newsletter	NOUN
istl-2449	88	18	from	from	ADP
istl-2449	88	19	a	a	DET
istl-2449	88	20	paper	paper	NOUN
istl-2449	88	21	/	/	SYM
istl-2449	88	22	pdf	pdf	NOUN
istl-2449	88	23	version	version	NOUN
istl-2449	88	24	to	to	ADP
istl-2449	88	25	an	an	DET
istl-2449	88	26	interactive	interactive	ADJ
istl-2449	88	27	blog	blog	NOUN
istl-2449	88	28	with	with	ADP
istl-2449	88	29	rss	rss	NOUN
istl-2449	88	30	feeds	feed	NOUN
istl-2449	88	31	.	.	PUNCT
istl-2449	89	1	lessons	lesson	NOUN
istl-2449	89	2	learned	learn	VERB
istl-2449	89	3	work	work	NOUN
istl-2449	89	4	with	with	ADP
istl-2449	89	5	a	a	DET
istl-2449	89	6	consultant	consultant	NOUN
istl-2449	89	7	.	.	PUNCT
istl-2449	90	1	working	work	VERB
istl-2449	90	2	with	with	ADP
istl-2449	90	3	the	the	DET
istl-2449	90	4	right	right	ADJ
istl-2449	90	5	consultant	consultant	NOUN
istl-2449	90	6	enhanced	enhance	VERB
istl-2449	90	7	the	the	DET
istl-2449	90	8	survey	survey	NOUN
istl-2449	90	9	process	process	NOUN
istl-2449	90	10	.	.	PUNCT
istl-2449	91	1	the	the	DET
istl-2449	91	2	participation	participation	NOUN
istl-2449	91	3	of	of	ADP
istl-2449	91	4	a	a	DET
istl-2449	91	5	third	third	ADJ
istl-2449	91	6	party	party	NOUN
istl-2449	91	7	lent	lend	VERB
istl-2449	91	8	objectivity	objectivity	NOUN
istl-2449	91	9	,	,	PUNCT
istl-2449	91	10	especially	especially	ADV
istl-2449	91	11	in	in	ADP
istl-2449	91	12	the	the	DET
istl-2449	91	13	analysis	analysis	NOUN
istl-2449	91	14	and	and	CCONJ
istl-2449	91	15	interpretation	interpretation	NOUN
istl-2449	91	16	of	of	ADP
istl-2449	91	17	results	result	NOUN
istl-2449	91	18	,	,	PUNCT
istl-2449	91	19	as	as	SCONJ
istl-2449	91	20	library	library	NOUN
istl-2449	91	21	staff	staff	NOUN
istl-2449	91	22	found	find	VERB
istl-2449	91	23	they	they	PRON
istl-2449	91	24	were	be	AUX
istl-2449	91	25	sometimes	sometimes	ADV
istl-2449	91	26	too	too	ADV
istl-2449	91	27	close	close	ADJ
istl-2449	91	28	to	to	ADP
istl-2449	91	29	the	the	DET
istl-2449	91	30	subjects	subject	NOUN
istl-2449	91	31	they	they	PRON
istl-2449	91	32	were	be	AUX
istl-2449	91	33	surveying	survey	VERB
istl-2449	91	34	.	.	PUNCT
istl-2449	92	1	meeting	meeting	NOUN
istl-2449	92	2	and	and	CCONJ
istl-2449	92	3	discussing	discuss	VERB
istl-2449	92	4	each	each	DET
istl-2449	92	5	individual	individual	ADJ
istl-2449	92	6	question	question	NOUN
istl-2449	92	7	with	with	ADP
istl-2449	92	8	knowledgeable	knowledgeable	ADJ
istl-2449	92	9	advisors	advisor	NOUN
istl-2449	92	10	from	from	ADP
istl-2449	92	11	outside	outside	ADP
istl-2449	92	12	the	the	DET
istl-2449	92	13	library	library	NOUN
istl-2449	92	14	improved	improve	VERB
istl-2449	92	15	the	the	DET
istl-2449	92	16	clarity	clarity	NOUN
istl-2449	92	17	of	of	ADP
istl-2449	92	18	questions	question	NOUN
istl-2449	92	19	whose	whose	DET
istl-2449	92	20	meaning	meaning	NOUN
istl-2449	92	21	seemed	seem	VERB
istl-2449	92	22	obvious	obvious	ADJ
istl-2449	92	23	.	.	PUNCT
istl-2449	93	1	conducting	conduct	VERB
istl-2449	93	2	a	a	DET
istl-2449	93	3	survey	survey	NOUN
istl-2449	93	4	of	of	ADP
istl-2449	93	5	this	this	DET
istl-2449	93	6	type	type	NOUN
istl-2449	93	7	was	be	AUX
istl-2449	93	8	extremely	extremely	ADV
istl-2449	93	9	time	time	NOUN
istl-2449	93	10	consuming	consume	VERB
istl-2449	93	11	,	,	PUNCT
istl-2449	93	12	particularly	particularly	ADV
istl-2449	93	13	the	the	DET
istl-2449	93	14	analysis	analysis	NOUN
istl-2449	93	15	;	;	PUNCT
istl-2449	93	16	employing	employ	VERB
istl-2449	93	17	a	a	DET
istl-2449	93	18	consultant	consultant	NOUN
istl-2449	93	19	saved	save	VERB
istl-2449	93	20	a	a	DET
istl-2449	93	21	great	great	ADJ
istl-2449	93	22	deal	deal	NOUN
istl-2449	93	23	of	of	ADP
istl-2449	93	24	time	time	NOUN
istl-2449	93	25	.	.	PUNCT
istl-2449	94	1	clearly	clearly	ADV
istl-2449	94	2	documenting	document	VERB
istl-2449	94	3	in	in	ADP
istl-2449	94	4	the	the	DET
istl-2449	94	5	statement	statement	NOUN
istl-2449	94	6	of	of	ADP
istl-2449	94	7	work	work	NOUN
istl-2449	94	8	the	the	DET
istl-2449	94	9	desired	desire	VERB
istl-2449	94	10	format	format	NOUN
istl-2449	94	11	,	,	PUNCT
istl-2449	94	12	in	in	ADP
istl-2449	94	13	addition	addition	NOUN
istl-2449	94	14	to	to	ADP
istl-2449	94	15	the	the	DET
istl-2449	94	16	content	content	NOUN
istl-2449	94	17	,	,	PUNCT
istl-2449	94	18	would	would	AUX
istl-2449	94	19	have	have	AUX
istl-2449	94	20	been	be	AUX
istl-2449	94	21	helpful	helpful	ADJ
istl-2449	94	22	to	to	ADP
istl-2449	94	23	all	all	PRON
istl-2449	94	24	concerned	concern	VERB
istl-2449	94	25	.	.	PUNCT
istl-2449	95	1	for	for	ADP
istl-2449	95	2	example	example	NOUN
istl-2449	95	3	,	,	PUNCT
istl-2449	95	4	along	along	ADP
istl-2449	95	5	with	with	ADP
istl-2449	95	6	"	"	PUNCT
istl-2449	95	7	final	final	ADJ
istl-2449	95	8	report	report	NOUN
istl-2449	95	9	with	with	ADP
istl-2449	95	10	analysis	analysis	NOUN
istl-2449	95	11	and	and	CCONJ
istl-2449	95	12	recommendations	recommendation	NOUN
istl-2449	95	13	,	,	PUNCT
istl-2449	95	14	"	"	PUNCT
istl-2449	95	15	we	we	PRON
istl-2449	95	16	should	should	AUX
istl-2449	95	17	have	have	AUX
istl-2449	95	18	included	include	VERB
istl-2449	95	19	,	,	PUNCT
istl-2449	95	20	"	"	PUNCT
istl-2449	95	21	raw	raw	ADJ
istl-2449	95	22	data	datum	NOUN
istl-2449	95	23	in	in	ADP
istl-2449	95	24	excel	excel	PROPN
istl-2449	95	25	spreadsheet	spreadsheet	NOUN
istl-2449	95	26	and	and	CCONJ
istl-2449	95	27	soft	soft	ADJ
istl-2449	95	28	copy	copy	NOUN
istl-2449	95	29	of	of	ADP
istl-2449	95	30	questions	question	NOUN
istl-2449	95	31	in	in	ADP
istl-2449	95	32	survey	survey	NOUN
istl-2449	95	33	monkey	monkey	NOUN
istl-2449	95	34	format	format	NOUN
istl-2449	95	35	.	.	PUNCT
istl-2449	95	36	"	"	PUNCT
istl-2449	96	1	it	it	PRON
istl-2449	96	2	is	be	AUX
istl-2449	96	3	also	also	ADV
istl-2449	96	4	important	important	ADJ
istl-2449	96	5	to	to	PART
istl-2449	96	6	spell	spell	VERB
istl-2449	96	7	out	out	ADP
istl-2449	96	8	dates	date	NOUN
istl-2449	96	9	for	for	ADP
istl-2449	96	10	deliverables	deliverable	NOUN
istl-2449	96	11	.	.	PUNCT
istl-2449	97	1	allowing	allow	VERB
istl-2449	97	2	time	time	NOUN
istl-2449	97	3	for	for	ADP
istl-2449	97	4	due	due	ADJ
istl-2449	97	5	diligence	diligence	NOUN
istl-2449	97	6	in	in	ADP
istl-2449	97	7	selecting	select	VERB
istl-2449	97	8	the	the	DET
istl-2449	97	9	consultants	consultant	NOUN
istl-2449	97	10	,	,	PUNCT
istl-2449	97	11	and	and	CCONJ
istl-2449	97	12	having	have	VERB
istl-2449	97	13	standard	standard	ADJ
istl-2449	97	14	questions	question	NOUN
istl-2449	97	15	ready	ready	ADJ
istl-2449	97	16	to	to	PART
istl-2449	97	17	check	check	VERB
istl-2449	97	18	their	their	PRON
istl-2449	97	19	references	reference	NOUN
istl-2449	97	20	is	be	AUX
istl-2449	97	21	also	also	ADV
istl-2449	97	22	important	important	ADJ
istl-2449	97	23	.	.	PUNCT
istl-2449	98	1	dry	dry	PROPN
istl-2449	98	2	run	run	VERB
istl-2449	98	3	the	the	DET
istl-2449	98	4	questionnaire	questionnaire	NOUN
istl-2449	98	5	.	.	PUNCT
istl-2449	99	1	test	test	VERB
istl-2449	99	2	the	the	DET
istl-2449	99	3	questionnaire	questionnaire	NOUN
istl-2449	99	4	with	with	ADP
istl-2449	99	5	a	a	DET
istl-2449	99	6	small	small	ADJ
istl-2449	99	7	group	group	NOUN
istl-2449	99	8	to	to	PART
istl-2449	99	9	make	make	VERB
istl-2449	99	10	sure	sure	ADJ
istl-2449	99	11	questions	question	NOUN
istl-2449	99	12	are	be	AUX
istl-2449	99	13	clear	clear	ADJ
istl-2449	99	14	.	.	PUNCT
istl-2449	100	1	testing	testing	NOUN
istl-2449	100	2	questions	question	NOUN
istl-2449	100	3	with	with	ADP
istl-2449	100	4	our	our	PRON
istl-2449	100	5	library	library	NOUN
istl-2449	100	6	advisory	advisory	NOUN
istl-2449	100	7	board	board	NOUN
istl-2449	100	8	and	and	CCONJ
istl-2449	100	9	revising	revise	VERB
istl-2449	100	10	those	those	PRON
istl-2449	100	11	that	that	PRON
istl-2449	100	12	were	be	AUX
istl-2449	100	13	ambiguous	ambiguous	ADJ
istl-2449	100	14	improved	improve	VERB
istl-2449	100	15	the	the	DET
istl-2449	100	16	questions	question	NOUN
istl-2449	100	17	immensely	immensely	ADV
istl-2449	100	18	.	.	PUNCT
istl-2449	101	1	even	even	ADV
istl-2449	101	2	afterwards	afterwards	ADV
istl-2449	101	3	,	,	PUNCT
istl-2449	101	4	there	there	PRON
istl-2449	101	5	remained	remain	VERB
istl-2449	101	6	ambiguous	ambiguous	ADJ
istl-2449	101	7	verbiage	verbiage	NOUN
istl-2449	101	8	we	we	PRON
istl-2449	101	9	did	do	AUX
istl-2449	101	10	not	not	PART
istl-2449	101	11	catch	catch	VERB
istl-2449	101	12	.	.	PUNCT
istl-2449	102	1	for	for	ADP
istl-2449	102	2	example	example	NOUN
istl-2449	102	3	,	,	PUNCT
istl-2449	102	4	defining	define	VERB
istl-2449	102	5	"	"	PUNCT
istl-2449	102	6	satisfaction	satisfaction	NOUN
istl-2449	102	7	"	"	PUNCT
istl-2449	102	8	in	in	ADP
istl-2449	102	9	"	"	PUNCT
istl-2449	102	10	please	please	INTJ
istl-2449	102	11	rate	rate	VERB
istl-2449	102	12	your	your	PRON
istl-2449	102	13	satisfaction	satisfaction	NOUN
istl-2449	102	14	"	"	PUNCT
istl-2449	102	15	would	would	AUX
istl-2449	102	16	have	have	AUX
istl-2449	102	17	been	be	AUX
istl-2449	102	18	helpful	helpful	ADJ
istl-2449	102	19	.	.	PUNCT
istl-2449	103	1	in	in	ADP
istl-2449	103	2	discussing	discuss	VERB
istl-2449	103	3	electronic	electronic	ADJ
istl-2449	103	4	journals	journal	NOUN
istl-2449	103	5	,	,	PUNCT
istl-2449	103	6	did	do	AUX
istl-2449	103	7	"	"	PUNCT
istl-2449	103	8	dissatisfied	dissatisfied	ADJ
istl-2449	103	9	"	"	PUNCT
istl-2449	103	10	or	or	CCONJ
istl-2449	103	11	"	"	PUNCT
istl-2449	103	12	satisfied	satisfied	ADJ
istl-2449	103	13	"	"	PUNCT
istl-2449	103	14	refer	refer	NOUN
istl-2449	103	15	to	to	ADP
istl-2449	103	16	a	a	DET
istl-2449	103	17	customer	customer	NOUN
istl-2449	103	18	's	's	PART
istl-2449	103	19	satisfaction	satisfaction	NOUN
istl-2449	103	20	with	with	ADP
istl-2449	103	21	the	the	DET
istl-2449	103	22	collection	collection	NOUN
istl-2449	103	23	of	of	ADP
istl-2449	103	24	e	e	NOUN
istl-2449	103	25	-	-	NOUN
istl-2449	103	26	journals	journal	NOUN
istl-2449	103	27	,	,	PUNCT
istl-2449	103	28	or	or	CCONJ
istl-2449	103	29	satisfaction	satisfaction	NOUN
istl-2449	103	30	with	with	ADP
istl-2449	103	31	the	the	DET
istl-2449	103	32	smoothness	smoothness	NOUN
istl-2449	103	33	of	of	ADP
istl-2449	103	34	access	access	NOUN
istl-2449	103	35	to	to	ADP
istl-2449	103	36	the	the	DET
istl-2449	103	37	e	e	NOUN
istl-2449	103	38	-	-	NOUN
istl-2449	103	39	journals	journal	NOUN
istl-2449	103	40	?	?	PUNCT
istl-2449	104	1	unless	unless	SCONJ
istl-2449	104	2	this	this	DET
istl-2449	104	3	meaning	meaning	NOUN
istl-2449	104	4	is	be	AUX
istl-2449	104	5	clear	clear	ADJ
istl-2449	104	6	,	,	PUNCT
istl-2449	104	7	it	it	PRON
istl-2449	104	8	will	will	AUX
istl-2449	104	9	not	not	PART
istl-2449	104	10	be	be	AUX
istl-2449	104	11	obvious	obvious	ADJ
istl-2449	104	12	how	how	SCONJ
istl-2449	104	13	to	to	PART
istl-2449	104	14	make	make	VERB
istl-2449	104	15	"	"	PUNCT
istl-2449	104	16	satisfied	satisfied	ADJ
istl-2449	104	17	"	"	PUNCT
istl-2449	104	18	customers	customer	NOUN
istl-2449	104	19	"	"	PUNCT
istl-2449	104	20	very	very	ADV
istl-2449	104	21	satisfied	satisfied	ADJ
istl-2449	104	22	.	.	PUNCT
istl-2449	104	23	"	"	PUNCT
istl-2449	105	1	craft	craft	VERB
istl-2449	105	2	an	an	DET
istl-2449	105	3	introduction	introduction	NOUN
istl-2449	105	4	.	.	PUNCT
istl-2449	106	1	overstating	overstate	VERB
istl-2449	106	2	the	the	DET
istl-2449	106	3	length	length	NOUN
istl-2449	106	4	of	of	ADP
istl-2449	106	5	time	time	NOUN
istl-2449	106	6	it	it	PRON
istl-2449	106	7	will	will	AUX
istl-2449	106	8	take	take	VERB
istl-2449	106	9	to	to	PART
istl-2449	106	10	complete	complete	VERB
istl-2449	106	11	the	the	DET
istl-2449	106	12	survey	survey	NOUN
istl-2449	106	13	can	can	AUX
istl-2449	106	14	be	be	AUX
istl-2449	106	15	counterproductive	counterproductive	ADJ
istl-2449	106	16	.	.	PUNCT
istl-2449	107	1	we	we	PRON
istl-2449	107	2	heard	hear	VERB
istl-2449	107	3	that	that	SCONJ
istl-2449	107	4	potential	potential	ADJ
istl-2449	107	5	respondents	respondent	NOUN
istl-2449	107	6	were	be	AUX
istl-2449	107	7	putting	put	VERB
istl-2449	107	8	the	the	DET
istl-2449	107	9	survey	survey	NOUN
istl-2449	107	10	aside	aside	ADV
istl-2449	107	11	after	after	ADP
istl-2449	107	12	the	the	DET
istl-2449	107	13	first	first	ADJ
istl-2449	107	14	screen	screen	NOUN
istl-2449	107	15	,	,	PUNCT
istl-2449	107	16	where	where	SCONJ
istl-2449	107	17	they	they	PRON
istl-2449	107	18	read	read	VERB
istl-2449	107	19	a	a	DET
istl-2449	107	20	welcome	welcome	ADJ
istl-2449	107	21	message	message	NOUN
istl-2449	107	22	estimating	estimate	VERB
istl-2449	107	23	the	the	DET
istl-2449	107	24	survey	survey	NOUN
istl-2449	107	25	would	would	AUX
istl-2449	107	26	take	take	VERB
istl-2449	107	27	20	20	NUM
istl-2449	107	28	-	-	SYM
istl-2449	107	29	30	30	NUM
istl-2449	107	30	minutes	minute	NOUN
istl-2449	107	31	to	to	PART
istl-2449	107	32	complete	complete	VERB
istl-2449	107	33	.	.	PUNCT
istl-2449	108	1	changing	change	VERB
istl-2449	108	2	this	this	PRON
istl-2449	108	3	to	to	ADP
istl-2449	108	4	,	,	PUNCT
istl-2449	108	5	"	"	PUNCT
istl-2449	108	6	thank	thank	VERB
istl-2449	108	7	you	you	PRON
istl-2449	108	8	for	for	ADP
istl-2449	108	9	participating	participate	VERB
istl-2449	108	10	in	in	ADP
istl-2449	108	11	this	this	DET
istl-2449	108	12	20	20	NUM
istl-2449	108	13	-	-	PUNCT
istl-2449	108	14	question	question	NOUN
istl-2449	108	15	survey	survey	NOUN
istl-2449	108	16	,	,	PUNCT
istl-2449	108	17	"	"	PUNCT
istl-2449	108	18	produced	produce	VERB
istl-2449	108	19	more	more	ADJ
istl-2449	108	20	completions	completion	NOUN
istl-2449	108	21	.	.	PUNCT
istl-2449	109	1	include	include	VERB
istl-2449	109	2	a	a	DET
istl-2449	109	3	question	question	NOUN
istl-2449	109	4	on	on	ADP
istl-2449	109	5	impact	impact	NOUN
istl-2449	109	6	.	.	PUNCT
istl-2449	110	1	in	in	ADP
istl-2449	110	2	these	these	DET
istl-2449	110	3	times	time	NOUN
istl-2449	110	4	of	of	ADP
istl-2449	110	5	inflationary	inflationary	ADJ
istl-2449	110	6	increases	increase	NOUN
istl-2449	110	7	,	,	PUNCT
istl-2449	110	8	tight	tight	ADJ
istl-2449	110	9	budgets	budget	NOUN
istl-2449	110	10	,	,	PUNCT
istl-2449	110	11	downsizing	downsizing	NOUN
istl-2449	110	12	,	,	PUNCT
istl-2449	110	13	and	and	CCONJ
istl-2449	110	14	trends	trend	NOUN
istl-2449	110	15	of	of	ADP
istl-2449	110	16	shutting	shut	VERB
istl-2449	110	17	down	down	ADP
istl-2449	110	18	physical	physical	ADJ
istl-2449	110	19	libraries	library	NOUN
istl-2449	110	20	,	,	PUNCT
istl-2449	110	21	be	be	AUX
istl-2449	110	22	sure	sure	ADJ
istl-2449	110	23	to	to	PART
istl-2449	110	24	include	include	VERB
istl-2449	110	25	a	a	DET
istl-2449	110	26	question	question	NOUN
istl-2449	110	27	which	which	PRON
istl-2449	110	28	will	will	AUX
istl-2449	110	29	demonstrate	demonstrate	VERB
istl-2449	110	30	the	the	DET
istl-2449	110	31	library	library	NOUN
istl-2449	110	32	's	's	PART
istl-2449	110	33	impact	impact	NOUN
istl-2449	110	34	on	on	ADP
istl-2449	110	35	the	the	DET
istl-2449	110	36	larger	large	ADJ
istl-2449	110	37	organization	organization	NOUN
istl-2449	110	38	.	.	PUNCT
istl-2449	111	1	trend	trend	NOUN
istl-2449	111	2	data	datum	NOUN
istl-2449	111	3	.	.	PUNCT
istl-2449	112	1	asking	ask	VERB
istl-2449	112	2	questions	question	NOUN
istl-2449	112	3	that	that	PRON
istl-2449	112	4	led	lead	VERB
istl-2449	112	5	to	to	ADP
istl-2449	112	6	useful	useful	ADJ
istl-2449	112	7	results	result	NOUN
istl-2449	112	8	and	and	CCONJ
istl-2449	112	9	demonstrated	demonstrate	VERB
istl-2449	112	10	trends	trend	NOUN
istl-2449	112	11	provided	provide	VERB
istl-2449	112	12	additional	additional	ADJ
istl-2449	112	13	rich	rich	ADJ
istl-2449	112	14	data	datum	NOUN
istl-2449	112	15	.	.	PUNCT
istl-2449	113	1	without	without	ADP
istl-2449	113	2	a	a	DET
istl-2449	113	3	previous	previous	ADJ
istl-2449	113	4	survey	survey	NOUN
istl-2449	113	5	,	,	PUNCT
istl-2449	113	6	a	a	DET
istl-2449	113	7	library	library	NOUN
istl-2449	113	8	might	might	AUX
istl-2449	113	9	use	use	VERB
istl-2449	113	10	other	other	ADJ
istl-2449	113	11	baseline	baseline	NOUN
istl-2449	113	12	data	datum	NOUN
istl-2449	113	13	.	.	PUNCT
istl-2449	114	1	asking	ask	VERB
istl-2449	114	2	a	a	DET
istl-2449	114	3	question	question	NOUN
istl-2449	114	4	without	without	ADP
istl-2449	114	5	a	a	DET
istl-2449	114	6	way	way	NOUN
istl-2449	114	7	to	to	PART
istl-2449	114	8	use	use	VERB
istl-2449	114	9	the	the	DET
istl-2449	114	10	resulting	result	VERB
istl-2449	114	11	response	response	NOUN
istl-2449	114	12	is	be	AUX
istl-2449	114	13	not	not	PART
istl-2449	114	14	beneficial	beneficial	ADJ
istl-2449	114	15	.	.	PUNCT
istl-2449	115	1	follow	follow	VERB
istl-2449	115	2	up	up	ADP
istl-2449	115	3	surveys	survey	NOUN
istl-2449	115	4	.	.	PUNCT
istl-2449	116	1	subsequent	subsequent	ADJ
istl-2449	116	2	surveys	survey	NOUN
istl-2449	116	3	can	can	AUX
istl-2449	116	4	be	be	AUX
istl-2449	116	5	shorter	short	ADJ
istl-2449	116	6	and	and	CCONJ
istl-2449	116	7	more	more	ADV
istl-2449	116	8	effective	effective	ADJ
istl-2449	116	9	if	if	SCONJ
istl-2449	116	10	specifically	specifically	ADV
istl-2449	116	11	targeted	target	VERB
istl-2449	116	12	to	to	ADP
istl-2449	116	13	and	and	CCONJ
istl-2449	116	14	rotated	rotate	VERB
istl-2449	116	15	among	among	ADP
istl-2449	116	16	specific	specific	ADJ
istl-2449	116	17	groups	group	NOUN
istl-2449	116	18	or	or	CCONJ
istl-2449	116	19	work	work	NOUN
istl-2449	116	20	units	unit	NOUN
istl-2449	116	21	with	with	ADP
istl-2449	116	22	varying	vary	VERB
istl-2449	116	23	needs	need	NOUN
istl-2449	116	24	.	.	PUNCT
istl-2449	117	1	a	a	DET
istl-2449	117	2	shorter	short	ADJ
istl-2449	117	3	,	,	PUNCT
istl-2449	117	4	targeted	target	VERB
istl-2449	117	5	survey	survey	NOUN
istl-2449	117	6	may	may	AUX
istl-2449	117	7	result	result	VERB
istl-2449	117	8	in	in	ADP
istl-2449	117	9	greater	great	ADJ
istl-2449	117	10	participation	participation	NOUN
istl-2449	117	11	,	,	PUNCT
istl-2449	117	12	and	and	CCONJ
istl-2449	117	13	its	its	PRON
istl-2449	117	14	creation	creation	NOUN
istl-2449	117	15	and	and	CCONJ
istl-2449	117	16	analysis	analysis	NOUN
istl-2449	117	17	will	will	AUX
istl-2449	117	18	certainly	certainly	ADV
istl-2449	117	19	be	be	AUX
istl-2449	117	20	a	a	DET
istl-2449	117	21	less	less	ADJ
istl-2449	117	22	labor	labor	NOUN
istl-2449	117	23	-	-	PUNCT
istl-2449	117	24	intense	intense	ADJ
istl-2449	117	25	process	process	NOUN
istl-2449	117	26	for	for	ADP
istl-2449	117	27	those	those	PRON
istl-2449	117	28	conducting	conduct	VERB
istl-2449	117	29	it	it	PRON
istl-2449	117	30	.	.	PUNCT
istl-2449	118	1	currently	currently	ADV
istl-2449	118	2	the	the	DET
istl-2449	118	3	library	library	NOUN
istl-2449	118	4	is	be	AUX
istl-2449	118	5	assessing	assess	VERB
istl-2449	118	6	customer	customer	NOUN
istl-2449	118	7	satisfaction	satisfaction	NOUN
istl-2449	118	8	with	with	ADP
istl-2449	118	9	the	the	DET
istl-2449	118	10	collection	collection	NOUN
istl-2449	118	11	in	in	ADP
istl-2449	118	12	new	new	ADJ
istl-2449	118	13	subject	subject	NOUN
istl-2449	118	14	areas	area	NOUN
istl-2449	118	15	;	;	PUNCT
istl-2449	118	16	we	we	PRON
istl-2449	118	17	plan	plan	VERB
istl-2449	118	18	to	to	PART
istl-2449	118	19	ask	ask	VERB
istl-2449	118	20	two	two	NUM
istl-2449	118	21	questions	question	NOUN
istl-2449	118	22	of	of	ADP
istl-2449	118	23	a	a	DET
istl-2449	118	24	targeted	target	VERB
istl-2449	118	25	customer	customer	NOUN
istl-2449	118	26	base	base	NOUN
istl-2449	118	27	.	.	PUNCT
istl-2449	119	1	identify	identify	VERB
istl-2449	119	2	potential	potential	ADJ
istl-2449	119	3	participants	participant	NOUN
istl-2449	119	4	.	.	PUNCT
istl-2449	120	1	identifying	identify	VERB
istl-2449	120	2	in	in	ADP
istl-2449	120	3	detail	detail	NOUN
istl-2449	120	4	,	,	PUNCT
istl-2449	120	5	well	well	ADV
istl-2449	120	6	ahead	ahead	ADV
istl-2449	120	7	of	of	ADP
istl-2449	120	8	time	time	NOUN
istl-2449	120	9	,	,	PUNCT
istl-2449	120	10	all	all	DET
istl-2449	120	11	groups	group	NOUN
istl-2449	120	12	who	who	PRON
istl-2449	120	13	were	be	AUX
istl-2449	120	14	to	to	PART
istl-2449	120	15	receive	receive	VERB
istl-2449	120	16	the	the	DET
istl-2449	120	17	survey	survey	NOUN
istl-2449	120	18	turned	turn	VERB
istl-2449	120	19	out	out	ADP
istl-2449	120	20	to	to	PART
istl-2449	120	21	be	be	AUX
istl-2449	120	22	more	more	ADV
istl-2449	120	23	difficult	difficult	ADJ
istl-2449	120	24	than	than	SCONJ
istl-2449	120	25	we	we	PRON
istl-2449	120	26	expected	expect	VERB
istl-2449	120	27	.	.	PUNCT
istl-2449	121	1	adding	add	VERB
istl-2449	121	2	groups	group	NOUN
istl-2449	121	3	to	to	ADP
istl-2449	121	4	a	a	DET
istl-2449	121	5	web	web	NOUN
istl-2449	121	6	survey	survey	NOUN
istl-2449	121	7	once	once	ADV
istl-2449	121	8	begun	begin	VERB
istl-2449	121	9	turned	turn	VERB
istl-2449	121	10	out	out	ADP
istl-2449	121	11	to	to	PART
istl-2449	121	12	be	be	AUX
istl-2449	121	13	extremely	extremely	ADV
istl-2449	121	14	difficult	difficult	ADJ
istl-2449	121	15	and	and	CCONJ
istl-2449	121	16	time	time	NOUN
istl-2449	121	17	-	-	PUNCT
istl-2449	121	18	consuming	consume	VERB
istl-2449	121	19	.	.	PUNCT
istl-2449	122	1	do	do	AUX
istl-2449	122	2	n't	not	PART
istl-2449	122	3	be	be	AUX
istl-2449	122	4	discouraged	discourage	VERB
istl-2449	122	5	.	.	PUNCT
istl-2449	123	1	interestingly	interestingly	ADV
istl-2449	123	2	,	,	PUNCT
istl-2449	123	3	in	in	ADP
istl-2449	123	4	spite	spite	NOUN
istl-2449	123	5	of	of	ADP
istl-2449	123	6	a	a	DET
istl-2449	123	7	concentrated	concentrated	ADJ
istl-2449	123	8	effort	effort	NOUN
istl-2449	123	9	to	to	PART
istl-2449	123	10	build	build	VERB
istl-2449	123	11	up	up	ADP
istl-2449	123	12	our	our	PRON
istl-2449	123	13	library	library	NOUN
istl-2449	123	14	's	's	PART
istl-2449	123	15	biosciences	bioscience	NOUN
istl-2449	123	16	collection	collection	NOUN
istl-2449	123	17	after	after	SCONJ
istl-2449	123	18	results	result	NOUN
istl-2449	123	19	of	of	ADP
istl-2449	123	20	the	the	DET
istl-2449	123	21	2001	2001	NUM
istl-2449	123	22	survey	survey	NOUN
istl-2449	123	23	demonstrated	demonstrate	VERB
istl-2449	123	24	lowest	low	ADJ
istl-2449	123	25	satisfaction	satisfaction	NOUN
istl-2449	123	26	in	in	ADP
istl-2449	123	27	this	this	DET
istl-2449	123	28	area	area	NOUN
istl-2449	123	29	,	,	PUNCT
istl-2449	123	30	trend	trend	NOUN
istl-2449	123	31	data	datum	NOUN
istl-2449	123	32	showed	show	VERB
istl-2449	123	33	that	that	SCONJ
istl-2449	123	34	in	in	ADP
istl-2449	123	35	2007	2007	NUM
istl-2449	123	36	the	the	DET
istl-2449	123	37	satisfaction	satisfaction	NOUN
istl-2449	123	38	level	level	NOUN
istl-2449	123	39	in	in	ADP
istl-2449	123	40	the	the	DET
istl-2449	123	41	broad	broad	ADJ
istl-2449	123	42	area	area	NOUN
istl-2449	123	43	of	of	ADP
istl-2449	123	44	the	the	DET
istl-2449	123	45	biosciences	bioscience	NOUN
istl-2449	123	46	had	have	AUX
istl-2449	123	47	dropped	drop	VERB
istl-2449	123	48	.	.	PUNCT
istl-2449	124	1	building	build	VERB
istl-2449	124	2	a	a	DET
istl-2449	124	3	comprehensive	comprehensive	ADJ
istl-2449	124	4	collection	collection	NOUN
istl-2449	124	5	in	in	ADP
istl-2449	124	6	a	a	DET
istl-2449	124	7	new	new	ADJ
istl-2449	124	8	area	area	NOUN
istl-2449	124	9	is	be	AUX
istl-2449	124	10	a	a	DET
istl-2449	124	11	long	long	ADJ
istl-2449	124	12	process	process	NOUN
istl-2449	124	13	.	.	PUNCT
istl-2449	125	1	in	in	ADP
istl-2449	125	2	this	this	DET
istl-2449	125	3	electronic	electronic	ADJ
istl-2449	125	4	era	era	NOUN
istl-2449	125	5	,	,	PUNCT
istl-2449	125	6	new	new	ADJ
istl-2449	125	7	resources	resource	NOUN
istl-2449	125	8	may	may	AUX
istl-2449	125	9	spring	spring	VERB
istl-2449	125	10	up	up	ADP
istl-2449	125	11	faster	fast	ADV
istl-2449	125	12	than	than	ADP
istl-2449	125	13	funds	fund	NOUN
istl-2449	125	14	to	to	PART
istl-2449	125	15	purchase	purchase	VERB
istl-2449	125	16	them	they	PRON
istl-2449	125	17	.	.	PUNCT
istl-2449	126	1	take	take	VERB
istl-2449	126	2	action	action	NOUN
istl-2449	126	3	on	on	ADP
istl-2449	126	4	the	the	DET
istl-2449	126	5	survey	survey	NOUN
istl-2449	126	6	results	result	NOUN
istl-2449	126	7	.	.	PUNCT
istl-2449	127	1	taking	take	VERB
istl-2449	127	2	suggestions	suggestion	NOUN
istl-2449	127	3	for	for	ADP
istl-2449	127	4	improvements	improvement	NOUN
istl-2449	127	5	seriously	seriously	ADV
istl-2449	127	6	and	and	CCONJ
istl-2449	127	7	doing	do	VERB
istl-2449	127	8	something	something	PRON
istl-2449	127	9	with	with	ADP
istl-2449	127	10	the	the	DET
istl-2449	127	11	information	information	NOUN
istl-2449	127	12	that	that	PRON
istl-2449	127	13	the	the	DET
istl-2449	127	14	customers	customer	NOUN
istl-2449	127	15	provided	provide	VERB
istl-2449	127	16	was	be	AUX
istl-2449	127	17	extremely	extremely	ADV
istl-2449	127	18	important	important	ADJ
istl-2449	127	19	(	(	PUNCT
istl-2449	127	20	silcox	silcox	PROPN
istl-2449	127	21	&	&	CCONJ
istl-2449	127	22	deutsch	deutsch	VERB
istl-2449	127	23	2003a	2003a	NUM
istl-2449	127	24	)	)	PUNCT
istl-2449	127	25	.	.	PUNCT
istl-2449	128	1	quick	quick	ADJ
istl-2449	128	2	action	action	NOUN
istl-2449	128	3	remedied	remedied	ADJ
istl-2449	128	4	situations	situation	NOUN
istl-2449	128	5	in	in	ADP
istl-2449	128	6	the	the	DET
istl-2449	128	7	category	category	NOUN
istl-2449	128	8	of	of	ADP
istl-2449	128	9	"	"	PUNCT
istl-2449	128	10	low	low	ADJ
istl-2449	128	11	hanging	hang	VERB
istl-2449	128	12	fruits	fruit	NOUN
istl-2449	128	13	.	.	PUNCT
istl-2449	128	14	"	"	PUNCT
istl-2449	129	1	welcome	welcome	VERB
istl-2449	129	2	negative	negative	ADJ
istl-2449	129	3	results	result	NOUN
istl-2449	129	4	.	.	PUNCT
istl-2449	130	1	opportunities	opportunity	NOUN
istl-2449	130	2	for	for	ADP
istl-2449	130	3	improvement	improvement	NOUN
istl-2449	130	4	were	be	AUX
istl-2449	130	5	our	our	PRON
istl-2449	130	6	most	most	ADV
istl-2449	130	7	useful	useful	ADJ
istl-2449	130	8	survey	survey	NOUN
istl-2449	130	9	results	result	NOUN
istl-2449	130	10	.	.	PUNCT
istl-2449	131	1	it	it	PRON
istl-2449	131	2	was	be	AUX
istl-2449	131	3	only	only	ADV
istl-2449	131	4	after	after	SCONJ
istl-2449	131	5	the	the	DET
istl-2449	131	6	need	need	NOUN
istl-2449	131	7	was	be	AUX
istl-2449	131	8	clear	clear	ADJ
istl-2449	131	9	that	that	SCONJ
istl-2449	131	10	true	true	ADJ
istl-2449	131	11	improvements	improvement	NOUN
istl-2449	131	12	could	could	AUX
istl-2449	131	13	actually	actually	ADV
istl-2449	131	14	be	be	AUX
istl-2449	131	15	made	make	VERB
istl-2449	131	16	.	.	PUNCT
istl-2449	132	1	conclusion	conclusion	VERB
istl-2449	132	2	the	the	DET
istl-2449	132	3	survey	survey	NOUN
istl-2449	132	4	results	result	NOUN
istl-2449	132	5	overwhelmingly	overwhelmingly	ADV
istl-2449	132	6	supported	support	VERB
istl-2449	132	7	the	the	DET
istl-2449	132	8	presence	presence	NOUN
istl-2449	132	9	of	of	ADP
istl-2449	132	10	the	the	DET
istl-2449	132	11	physical	physical	ADJ
istl-2449	132	12	library	library	NOUN
istl-2449	132	13	and	and	CCONJ
istl-2449	132	14	the	the	DET
istl-2449	132	15	library	library	NOUN
istl-2449	132	16	staff	staff	NOUN
istl-2449	132	17	,	,	PUNCT
istl-2449	132	18	and	and	CCONJ
istl-2449	132	19	demonstrated	demonstrate	VERB
istl-2449	132	20	their	their	PRON
istl-2449	132	21	value	value	NOUN
istl-2449	132	22	to	to	ADP
istl-2449	132	23	the	the	DET
istl-2449	132	24	parent	parent	NOUN
istl-2449	132	25	institution	institution	NOUN
istl-2449	132	26	.	.	PUNCT
istl-2449	133	1	it	it	PRON
istl-2449	133	2	provided	provide	VERB
istl-2449	133	3	valuable	valuable	ADJ
istl-2449	133	4	evidence	evidence	NOUN
istl-2449	133	5	-	-	PUNCT
istl-2449	133	6	based	base	VERB
istl-2449	133	7	data	datum	NOUN
istl-2449	133	8	to	to	PART
istl-2449	133	9	share	share	VERB
istl-2449	133	10	with	with	ADP
istl-2449	133	11	customers	customer	NOUN
istl-2449	133	12	and	and	CCONJ
istl-2449	133	13	stakeholders	stakeholder	NOUN
istl-2449	133	14	.	.	PUNCT
istl-2449	134	1	the	the	DET
istl-2449	134	2	survey	survey	NOUN
istl-2449	134	3	took	take	VERB
istl-2449	134	4	a	a	DET
istl-2449	134	5	year	year	NOUN
istl-2449	134	6	to	to	PART
istl-2449	134	7	accomplish	accomplish	VERB
istl-2449	134	8	from	from	ADP
istl-2449	134	9	planning	plan	VERB
istl-2449	134	10	through	through	ADP
istl-2449	134	11	final	final	ADJ
istl-2449	134	12	report	report	NOUN
istl-2449	134	13	and	and	CCONJ
istl-2449	134	14	significant	significant	ADJ
istl-2449	134	15	staff	staff	NOUN
istl-2449	134	16	time	time	NOUN
istl-2449	134	17	to	to	PART
istl-2449	134	18	execute	execute	VERB
istl-2449	134	19	with	with	ADP
istl-2449	134	20	the	the	DET
istl-2449	134	21	help	help	NOUN
istl-2449	134	22	of	of	ADP
istl-2449	134	23	a	a	DET
istl-2449	134	24	consultant	consultant	NOUN
istl-2449	134	25	.	.	PUNCT
istl-2449	135	1	as	as	ADP
istl-2449	135	2	a	a	DET
istl-2449	135	3	tool	tool	NOUN
istl-2449	135	4	for	for	ADP
istl-2449	135	5	future	future	ADJ
istl-2449	135	6	planning	planning	NOUN
istl-2449	135	7	,	,	PUNCT
istl-2449	135	8	and	and	CCONJ
istl-2449	135	9	to	to	PART
istl-2449	135	10	understand	understand	VERB
istl-2449	135	11	our	our	PRON
istl-2449	135	12	library	library	NOUN
istl-2449	135	13	's	's	PART
istl-2449	135	14	customer	customer	NOUN
istl-2449	135	15	base	base	NOUN
istl-2449	135	16	,	,	PUNCT
istl-2449	135	17	the	the	DET
istl-2449	135	18	survey	survey	NOUN
istl-2449	135	19	was	be	AUX
istl-2449	135	20	absolutely	absolutely	ADV
istl-2449	135	21	invaluable	invaluable	ADJ
istl-2449	135	22	and	and	CCONJ
istl-2449	135	23	well	well	ADV
istl-2449	135	24	worth	worth	ADJ
istl-2449	135	25	the	the	DET
istl-2449	135	26	time	time	NOUN
istl-2449	135	27	spent	spend	VERB
istl-2449	135	28	.	.	PUNCT
istl-2449	136	1	notes	note	VERB
istl-2449	136	2	1	1	NUM
istl-2449	136	3	the	the	DET
istl-2449	136	4	identification	identification	NOUN
istl-2449	136	5	of	of	ADP
istl-2449	136	6	any	any	DET
istl-2449	136	7	commercial	commercial	ADJ
istl-2449	136	8	product	product	NOUN
istl-2449	136	9	or	or	CCONJ
istl-2449	136	10	trade	trade	NOUN
istl-2449	136	11	name	name	NOUN
istl-2449	136	12	does	do	AUX
istl-2449	136	13	not	not	PART
istl-2449	136	14	imply	imply	VERB
istl-2449	136	15	endorsement	endorsement	NOUN
istl-2449	136	16	or	or	CCONJ
istl-2449	136	17	recommendation	recommendation	NOUN
istl-2449	136	18	by	by	ADP
istl-2449	136	19	the	the	DET
istl-2449	136	20	national	national	PROPN
istl-2449	136	21	institute	institute	PROPN
istl-2449	136	22	of	of	ADP
istl-2449	136	23	standards	standard	NOUN
istl-2449	136	24	and	and	CCONJ
istl-2449	136	25	technology	technology	NOUN
istl-2449	136	26	.	.	PUNCT
istl-2449	137	1	appendix	appendix	PROPN
istl-2449	137	2	2007	2007	NUM
istl-2449	137	3	customer	customer	NOUN
istl-2449	137	4	satisfaction	satisfaction	NOUN
istl-2449	137	5	survey	survey	NOUN
istl-2449	137	6	questions	question	NOUN
istl-2449	137	7	,	,	PUNCT
istl-2449	137	8	nist	nist	PROPN
istl-2449	137	9	research	research	PROPN
istl-2449	137	10	library	library	PROPN
istl-2449	137	11	appendix	appendix	PROPN
istl-2449	137	12	references	reference	NOUN
istl-2449	137	13	baldrige	baldrige	PROPN
istl-2449	137	14	national	national	PROPN
istl-2449	137	15	quality	quality	PROPN
istl-2449	137	16	program	program	NOUN
istl-2449	137	17	.	.	PUNCT
istl-2449	138	1	2008	2008	NUM
istl-2449	138	2	.	.	PUNCT
istl-2449	139	1	[	[	X
istl-2449	139	2	online	online	NOUN
istl-2449	139	3	.	.	PUNCT
istl-2449	139	4	]	]	PUNCT
istl-2449	139	5	available	available	ADJ
istl-2449	139	6	:	:	PUNCT
istl-2449	139	7	{	{	PUNCT
istl-2449	139	8	https://www.nist.gov/baldrige	https://www.nist.gov/baldrige	NOUN
istl-2449	139	9	}	}	PUNCT
istl-2449	139	10	[	[	X
istl-2449	139	11	june	june	PROPN
istl-2449	139	12	22	22	NUM
istl-2449	139	13	,	,	PUNCT
istl-2449	139	14	2008	2008	NUM
istl-2449	139	15	]	]	PUNCT
istl-2449	139	16	.	.	PUNCT
istl-2449	140	1	kemp	kemp	PROPN
istl-2449	140	2	,	,	PUNCT
istl-2449	140	3	j.h	j.h	PROPN
istl-2449	140	4	.	.	PROPN
istl-2449	140	5	2001	2001	NUM
istl-2449	140	6	.	.	PUNCT
istl-2449	141	1	using	use	VERB
istl-2449	141	2	the	the	DET
istl-2449	141	3	libqual+	libqual+	PROPN
istl-2449	141	4	survey	survey	NOUN
istl-2449	141	5	to	to	PART
istl-2449	141	6	assess	assess	VERB
istl-2449	141	7	user	user	NOUN
istl-2449	141	8	perceptions	perception	NOUN
istl-2449	141	9	of	of	ADP
istl-2449	141	10	collections	collection	NOUN
istl-2449	141	11	and	and	CCONJ
istl-2449	141	12	service	service	NOUN
istl-2449	141	13	quality	quality	NOUN
istl-2449	141	14	.	.	PUNCT
istl-2449	142	1	collection	collection	NOUN
istl-2449	142	2	management	management	NOUN
istl-2449	142	3	26(4):1	26(4):1	PROPN
istl-2449	142	4	-	-	PUNCT
istl-2449	142	5	14	14	NUM
istl-2449	142	6	.	.	PUNCT
istl-2449	143	1	nist	nist	NOUN
istl-2449	143	2	virtual	virtual	ADJ
istl-2449	143	3	library	library	NOUN
istl-2449	143	4	.	.	PUNCT
istl-2449	144	1	2008	2008	NUM
istl-2449	144	2	.	.	PUNCT
istl-2449	145	1	[	[	X
istl-2449	145	2	online	online	NOUN
istl-2449	145	3	.	.	PUNCT
istl-2449	145	4	]	]	PUNCT
istl-2449	146	1	available	available	ADJ
istl-2449	146	2	:	:	PUNCT
istl-2449	146	3	http://nvl.nist.gov/	http://nvl.nist.gov/	NOUN
istl-2449	147	1	[	[	X
istl-2449	147	2	june	june	PROPN
istl-2449	147	3	23	23	NUM
istl-2449	147	4	,	,	PUNCT
istl-2449	147	5	2008	2008	NUM
istl-2449	147	6	]	]	PUNCT
istl-2449	147	7	.	.	PUNCT
istl-2449	148	1	ouimette	ouimette	PROPN
istl-2449	148	2	,	,	PUNCT
istl-2449	148	3	mylene	mylene	PROPN
istl-2449	148	4	.	.	PUNCT
istl-2449	149	1	2006	2006	NUM
istl-2449	149	2	.	.	PUNCT
istl-2449	150	1	innovative	innovative	ADJ
istl-2449	150	2	library	library	NOUN
istl-2449	150	3	liaison	liaison	NOUN
istl-2449	150	4	assessment	assessment	NOUN
istl-2449	150	5	activities	activity	NOUN
istl-2449	150	6	:	:	PUNCT
istl-2449	150	7	supporting	support	VERB
istl-2449	150	8	the	the	DET
istl-2449	150	9	scientist	scientist	NOUN
istl-2449	150	10	's	's	PART
istl-2449	150	11	need	need	NOUN
istl-2449	150	12	to	to	PART
istl-2449	150	13	evaluate	evaluate	VERB
istl-2449	150	14	publishing	publishing	NOUN
istl-2449	150	15	strategies	strategy	NOUN
istl-2449	150	16	.	.	PUNCT
istl-2449	151	1	issues	issue	NOUN
istl-2449	151	2	in	in	ADP
istl-2449	151	3	science	science	NOUN
istl-2449	151	4	and	and	CCONJ
istl-2449	151	5	technology	technology	NOUN
istl-2449	151	6	librarianship	librarianship	NOUN
istl-2449	151	7	(	(	PUNCT
istl-2449	151	8	46	46	NUM
istl-2449	151	9	)	)	PUNCT
istl-2449	151	10	spring	spring	NOUN
istl-2449	151	11	2006	2006	NUM
istl-2449	151	12	.	.	PUNCT
istl-2449	152	1	[	[	X
istl-2449	152	2	online	online	NOUN
istl-2449	152	3	.	.	PUNCT
istl-2449	152	4	]	]	PUNCT
istl-2449	152	5	available	available	ADJ
istl-2449	152	6	:	:	PUNCT
istl-2449	152	7	http://www.istl.org/06-spring/index.html	http://www.istl.org/06-spring/index.html	PROPN
istl-2449	152	8	[	[	X
istl-2449	152	9	june	june	PROPN
istl-2449	152	10	30	30	NUM
istl-2449	152	11	,	,	PUNCT
istl-2449	152	12	2008	2008	NUM
istl-2449	152	13	]	]	PUNCT
istl-2449	152	14	.	.	PUNCT
istl-2449	153	1	silcox	silcox	PROPN
istl-2449	153	2	,	,	PUNCT
istl-2449	153	3	b.p	b.p	PROPN
istl-2449	153	4	.	.	PROPN
istl-2449	153	5	and	and	CCONJ
istl-2449	153	6	deutsch	deutsch	NOUN
istl-2449	153	7	,	,	PUNCT
istl-2449	153	8	p.	p.	NOUN
istl-2449	153	9	2003a	2003a	NUM
istl-2449	153	10	.	.	PUNCT
istl-2449	154	1	from	from	ADP
istl-2449	154	2	data	datum	NOUN
istl-2449	154	3	to	to	ADP
istl-2449	154	4	outcomes	outcome	NOUN
istl-2449	154	5	:	:	PUNCT
istl-2449	154	6	assessment	assessment	NOUN
istl-2449	154	7	activities	activity	NOUN
istl-2449	154	8	at	at	ADP
istl-2449	154	9	the	the	DET
istl-2449	154	10	nist	nist	NOUN
istl-2449	154	11	research	research	NOUN
istl-2449	154	12	library	library	NOUN
istl-2449	154	13	.	.	PUNCT
istl-2449	155	1	information	information	NOUN
istl-2449	155	2	outlook	outlook	PROPN
istl-2449	155	3	7(10):24	7(10):24	NOUN
istl-2449	155	4	-	-	SYM
istl-2449	155	5	25	25	NUM
istl-2449	155	6	,	,	PUNCT
istl-2449	155	7	27	27	NUM
istl-2449	155	8	-	-	SYM
istl-2449	155	9	31	31	NUM
istl-2449	155	10	.	.	PUNCT
istl-2449	156	1	silcox	silcox	PROPN
istl-2449	156	2	,	,	PUNCT
istl-2449	156	3	b.p	b.p	PROPN
istl-2449	156	4	.	.	PROPN
istl-2449	156	5	and	and	CCONJ
istl-2449	156	6	deutsch	deutsch	NOUN
istl-2449	156	7	,	,	PUNCT
istl-2449	156	8	p.	p.	NOUN
istl-2449	156	9	2003b	2003b	NUM
istl-2449	156	10	.	.	PUNCT
istl-2449	157	1	the	the	DET
istl-2449	157	2	customer	customer	NOUN
istl-2449	157	3	speaks	speak	VERB
istl-2449	157	4	:	:	PUNCT
istl-2449	157	5	assessing	assess	VERB
istl-2449	157	6	the	the	DET
istl-2449	157	7	user	user	NOUN
istl-2449	157	8	's	's	PART
istl-2449	157	9	view	view	NOUN
istl-2449	157	10	.	.	PUNCT
istl-2449	158	1	information	information	NOUN
istl-2449	158	2	outlook	outlook	NOUN
istl-2449	158	3	,	,	PUNCT
istl-2449	158	4	7(5):36	7(5):36	NUM
istl-2449	158	5	-	-	SYM
istl-2449	158	6	41	41	NUM
istl-2449	158	7	.	.	PUNCT
istl-2449	159	1	surveymonkey	surveymonkey	NOUN
istl-2449	159	2	.	.	PUNCT
istl-2449	160	1	2008	2008	NUM
istl-2449	160	2	.	.	PUNCT
istl-2449	161	1	[	[	X
istl-2449	161	2	online	online	NOUN
istl-2449	161	3	.	.	PUNCT
istl-2449	161	4	]	]	PUNCT
istl-2449	161	5	available	available	ADJ
istl-2449	161	6	:	:	PUNCT
istl-2449	161	7	http://www.surveymonkey.com/	http://www.surveymonkey.com/	X
istl-2449	162	1	[	[	X
istl-2449	162	2	june	june	PROPN
istl-2449	162	3	22	22	NUM
istl-2449	162	4	,	,	PUNCT
istl-2449	162	5	2008	2008	NUM
istl-2449	162	6	]	]	PUNCT
istl-2449	162	7	.	.	PUNCT
istl-2449	163	1	previous	previous	ADJ
istl-2449	163	2	contents	content	NOUN
istl-2449	163	3	next	next	ADV