C S7. K:q 4 /ft. Electronic access to the NTIS order system Guide to NTIS w ■ ■ ' '-' T Quik U.S. DEPARTMENT OF COMMERCE National Technical Information Service Springfield, VA 22161 Contents 1 Getting Started Logging On 2 Reaching the host computer 3 Connecting with QuikSERVICE Logging Off 5 Logging off QuikSERVICE Placing Your Order through QuLkORDER 6 QuikORDER selection menu 7 Ordering one item at a time displaying the title 9 Ordering up to three items at a time 1 1 Rapid ordering option 12 Verify orders placed today Checking Order Status through QuikQUERY 13 QuikQUERY selection menu 14 Display orders for a specific NTIS order number 15 Display orders for a particular routing code 16 Display all orders received at NTIS on or after a specific date 17 Display all orders being processed Appendices 18 A. Setting up to access QuikSERVICE 21 B. Problem solving 23 C. Error messages and prompts 27 Comment Return Sheet Note Be sure to read Appendix A before your first logon attempt. Would you like a copy of the NTIS Products & Services Catalog? Use QuikORDER or call (703) 487-4650 and ask for our FREE catalog, number PR-827/817. What is QuikSERVICE? This FREE service gives you access to the NTIS ordering system. Using QuikSERVICE you can place orders for NTIS reports and verifiy the status of any of your NTIS orders. Two options are currently available, QuikORDER and QuikQUERY: QuikORDER offers direct online ordering from NTIS. • eliminates the NTIS handling fee • eliminates busy telephone lines • eliminates mailing delays QuikQUERY offers direct online status of all your orders at NTIS placed through QuikSERVICE, telephone, or mail. HOURS QuikSERVICE is available from 7:00 a.m. to 8:00 p.m. EST, Monday through Friday except for holidays. Diversity ATt Getting Started oc ^ o 5 m3 To sign on and use QuikSERVICE requires: ^^CUMthiTc ^ An NTIS Deposit Account and QuikSERVICE password ^Pository c 0py 0A| Call our Deposit Account Representative at (703) 487-4064 for information about opening an account or obtaining a QuikSERVICE password. Any terminal or computer able to communicate via telephone * Access QuikSERVICE with the personal computer you are presently using with other dial-up services. Your equipment must have a full screen display. NTIS Telephone Numbers Questions About Your Deposit Account - (703) 487*4064 If you have questions about your account's status or balance, if your access has been denied, or if your password is not being accepted. Questions About Your Orders Status - (703) 487-4660 If you have questions about your order or an NTIS product or service. Questions About an Order Number - (703) 487-4780 If QuickSERVICE will not accept an order number, call the telephone number displayed in the screen's message area or the Sales Desk at (703) 487-4650. Telephone Sales Desk - (703) 487-4650 If the item you wish to order is not available via QuikSERVICE or if the QuikSERVICE system is not available. Help Logging on QuikSERVICE - (703) 487-4788 If you are having difficulty logging on, ask for the QuikSERVICE Communications Representative. Logging On Have you set your telecommuni- cations software correctly to access QuikSERVICE? If not, read Appendix A. At this point you have ten seconds to enter your terminal identification code. Enter this code exactly as it is shown. Upper and lower case is important. If the "* WELCOME TO DOC/OCS SCREEN *** message has not appeared, enter //END RETURN. Logging onto the QuikSERVICE system is a two-step process: first you reach the Department of Commerce "host" computer, then you logon to the NTIS QuikSERVICE system. Reaching the Host Computer To successfully communicate with the QuikSERVICE computer system, it is necessary to have either (1) a terminal or personal computer which can emulate (mimic) one of the terminal types listed in Appendix A or (2) one of the compatible asynchronous termials listed in Appendix A. In either case, a full screen display (CRT) is required. Since there are a multitude of terminal/modem/software packages/ networks which are available for use in accomplishing a communication link, it is advisable to review all documentation for your particular installa- tion prior to attempting to logon. Appendix A gives instructions for setting-up your equipment. Step 1: Dial (703) 487-4560 Response: CONNECT 2400 Step 2: When connected to the "host" computer, press RETURN. Response: »COMMTEX Cx-80 DATA EXCHANGE« ENTER YOUR TERMINAL'S Cx-80 DEVICE TYPE IF YOU ALREADY KNOW IT> IF NOT, TYPE 'H' FOR HELP. Step 3: Enter your terminal type code or H for a list of valid codes, press ENTER. Example: code for VT-100 is 32 Your terminal identification code: (from Appendix A) Response: ** Cx-80 VER 05.08d** >»COMMTEX Cx-80 BULLETIN BOARD<« Type CLEAR to cancel, ENTER to continue Step 4: Press ENTER key. Response: >»COMMTEX Cx-80 CONNECTION MENU<« 1. CONNECT TO OCS HOST 2. DISCONNECT HOST 3. CONNECT TO BACKUP HOST 4. DISCONNECTED HOST 5. BULLETIN BOARD 6. DISCONNECT Guide to NTIS QuikSERVICE LOGGING ON | Connecting with QuikSERVICE Failure to logon after three attempts will cause the "host computer" to disconnect the telephone line. To logoff here, simply hang up (disconnect) your telephone. Step 5: Enter 1. Response: UNITED STATES DEPARTMENT OF COMMERCE OFFICE OF THE SECRETARY OFFICE OF COMPUTER SERVICES ***WARNING******WARNING******WARNING******WARNING*** * YOU HAVE ACCESSED A UNITED STATES GOVERNMENT COMPUTER. * * USE OF THIS COMPUTER WITHOUT AUTHORIZATION OR FOR * * PURPOSES FOR WHICH AUTHORIZATION HAS NOT BEEN EXTENDED * * IS A VIOLATION OF FEDERAL LAW AND CAN BE PUNISHED WITH * * FINES OR IMPRISONMENT (PUBLIC LAW 9-474>. REPORT * * SUSPECTED VIOLATIONS TO THE SYSTEM SECURITY OFFICER. * *»*WARNING»*****WARNING******WARNING + »****WARN1NG»** TYPE SWITCH TO ACCESS VTAM SWITCH APPLICATION SELECTION SCREEN:. Step 6: Type SWITCH and Press ENTER key. Response: USSMSGO CONNECTING TO OCS VTAM/S WITCH... PLEASE WAIT OCS VTAM/SWITCH 4.2 APLLICATION SELECTION SCREEN USERTUCX8001 TERM:LUCX8001 OF THE FOLLOWING APPLICATIONS: BTAM APPLS TP2K OR DBDC ACTIVE EARS PRODUCTION SYSTEM „ ACTIVE EARS TEST SYSTEM ACTIVE GLAMIS PRODUCTION SYS ACTIVE NTIS PRODUCTION SYSTEM ACTIVE NTIS TEST SYSTEM ACTIVE DOC ELECTRONIC MAIL ACTIVE BXA/ECASS ACTIVE NON-BXA PRODUCTION SYS ACTIVE PRODUCTION TSO-"B COPY" ACTIVE BXA TEST SYSTEM ACTIVE SUPERWYLBUR PRODUCTION ACTIVE PLEASE SELECT ONE 1 BTAM BTAM 2 CICSFP CICS 3 CICSFT CICS 4 CICSGP CICS 5 CICSNP CICS 6 CICSNT CICS 7 EMAIL EMAIL 8 M204A M204 9 M204B1 M204 10 TSOB TSO 11 T204A M204 12 WYLBUR WYLBUR Step 7: Enter 1. Response: BTAM APPLICATION SELECTION SCREEN SIM/PASSTHRU Applid BTAM Real Terminal NAme LI 064 Enter Application Name==> or Key LOGOFF to return to OCS VTAM/SWITCH Step 8: Type fsquikal and press ENTER key. Response: Connecting to FSQUIKA1 . . .CALL TROUBLE DESK IF CONNECT FAILS The screen is cleared. Guide to NTIS QuikSERVICE 3 Connecting with QuikSERVICE | LOGGING ON The QuikSERVICE system treats the screen as the entry device unlike other online information systems where you enter data line-by-line. To move between positions, use the TAB key, not the RETURN key. Your Deposit Account: Your Password: Failure to enter a correct deposit account number and/or password after three attempts will cause the "host" computer to take control. You may then either hang up or go to Step 6 above. Moving the cursor and resetting your screen* Operation Keystroke(s) TAB right TAB TAB left CTRL-G Reset locked screen or keyboard CTRL-Z or CTRL-R *lf these keystrokes do not work, contact the QuikSERVICE Communi- cations Representative at (703) 487- 4788. Connecting with QuikSERVICE The QuikSERVICE logon screen will now display. S Welcome to QuikSERVICE Electronic Access to the NTIS Order System Please enter your NTIS deposit account number and password: NTIS Deposit Account Number: Password : Ship to address code (Optional) MESSAGE : Press RETURN when finished Step 1: Enter the first five digits of your deposit account number Step 2: Enter your password. It will not display when keyed. Step 3: Enter an optional ship-to address code Step 4: Press RETURN The QuikSERVICE system will verify your deposit account number, your QuikSERVICE password, and the ship-to address code (if any). If there is an error, a message will be displayed on the message line in which case TAB to the error and make your corrections. QuikSERVICE Selection Menu displays as follows: N QuikSERVICE Selection Menu Electronic Access to the NTIS Order System Please enter the desired option number Option number 1 2 3 Option :. Message: Option QuikORDER: Order items from NTIS QuikQUERY: Check the status of your orders Logoff QuikSERVICE and press RETURN Press RETURN when finished Step 5: Enter the number of the option you wish to use and press RETURN Response. The screen for the selected option will be displayed. Guide to NTIS QuikSERVICE If you have not used QuikORDER, this part of the message will not be displayed. Be sure to disconnect your telephone line. The NTIS "host" computer does NOT do this automatically. Failure to disconnect may result in substantial telephone costs. Logging Off To logoff of QuikSERVICE from the QuikSERVICE Selection Menu: Step 1: Enter a number 3 and press RETURN. Response: The logoff screen will be displayed as follows: TERMINAL LOGON SESSION ENDED 04/02/89 10:12:25 Thank you for using QuikORDER. The total which will be charged to your account is $13 . 95 807490130 is you order reference number Please make note of it for possible future reference . We look forward to serving you again soon ! * * DISCONNECT YOUR TELEPHONE LINE AT THIS TIME * * The information displayed depends on whether or not you have used QuikORDER. If you have placed an order using QuikORDER, the screen will display the total dollar amount for the documents you have ordered (including any Rush Order charges or discounts which may apply), and an order reference number which is unique to your order. You should make a note of this number for future reference. At this time you will be logged off of QuikSERVICE. Step 2: Hang up or disconnect your telephone. Guide to NTIS QuikSERVICE If you wish to check on an order placed on a previous day, use QuikQUERY, Be sure to have your Order Reference Number handy. At this time your Deposit Account balance is displayed. This balance is adjusted as your items are shipped and will not be debited during an ordering session. Any charges incurred during an ordering session will be reflected within seven working days of shipment from NTIS. This balance will not be redisplayed again during your ordering session. Placing Your Order Through QuikORDER QuikORDER Selection Menu With the QuikORDER Selection Menu, you can choose to: 1 ) Order one item at a time displaying the title (see page 7). This selection is designed for customers who need to see the title of the item ordered. Each order number is verified with the NTIS order system. This screen will accept only one order number per screen display. 2) Order up to three items at a time (see page 9). This selection does not show the titles of the items ordered. Up to three order numbers may be entered per screen display. Each order number is verified as available from NTIS. 3) Order via rapid ordering option (see page 11). This selection allows you to enter up to 13 order numbers at once. No verification is given for any entries. Any order number used will be accepted even if it is not valid. 4) Verify orders placed today (see page 13). This screen displays all of the items you have ordered during the current day using QuikORDER. 5) Return to QuikSERVICE Selection Menu. This option returns you to the QuikSERVICE Selection Menu. The QuikORDER Selection Menu displays as follows: QuikORDER Selection Menu Please enter the desired option number Option number Option 1 Order one item at a time displaying the title 2 Order up to three items at a time 3 Rapid ordering option 4 Verifying ordering option 5 Return to QuikSERVICE Selection Menu Enter Option number and press RETURN PLEASE NOTE THAT YOUR DEPOSIT ACCOUNT BALANCE IS $1,250.85 Message : Step 1: Enter the number of the option you wish to use and RETURN Response: The screen for the option selected or an error message will be displayed. Guide to NTIS QuikSERVICE J QuikORDER | Ordering one item at a time displaying the title You may enter NTIS order numbers using one of two formats: • Enter with special characters (e.g., contains blanks, commas, slashes, etc.); Example: ADA-8612767/2/WCC • Enter without special characters. Example: ADA86127672WCC In the first example, QuikORDER will edit the NTIS order number for you and display it without special charac- ters. This will be the order number used to place your order. Moving the cursor and resetting your screen* Operation Keystroke(s) TAB right TAB TAB left CTRL-G Reset locked screen or keyboard CTRL-Z or CTRL-R *lf these keystrokes do not work, contact the QuikSERVICE Communi- cations Representative at (703) 487- 4788. Ordering One Item at a Time Displaying the Title This selection is designed for customers who need to see the title of the item ordered. The item is verified as available from NTIS or a message is displayed. Only one order number per screen display can be entered. The screen displays as follows: NTIS D A Number: 99999 04/02/89 10:12:25 Order Ref . No. : 999999999 Format P=Paper Copy Customer NTIS Order Number QTY M=Microf iche Routing MESSAGE: After information is entered, press RETURN. To restart and cancel the current entry, tab to arrow, press C and RETURN. To return to the QuikORDER Selection Menu, tab to arrow, press R and RETURN. NOTE: Any items still on the screen will be cancelled. Step 1: To place an order: • Enter the NTIS order number and TAB • Enter the number of copies and TAB • Enter the format ( no TAB required) • Enter the internal routing information (up to eight characters) you would like on the address label. This field is optional. • Visually verify all information keyed and enter a RETURN. Response: The order number, number of copies, and the format type will be verified. If any problems have occurred, e.g., the NTIS order number is incorrect, the number of copies you are requesting is not available, etc., a message explaining the problem will be displayed. Step 2: Correct any errors which may have occurred and RETURN. Please note that you may change any field on the screen display. If you choose to change an NTIS order number, the screen will be redisplayed with the new order number and any message which may be associated with it. Response: A message asking if you wish to order this item using the NTIS Rush Order service will be displayed. Guide to NTIS QuikSERVICE Ordering one item at a time displaying the title | QuikORDER NTIS Order Number: This area will contain the NTIS order number by which your order will be filled. If the order number you are using has been superseded by a newer release, the newer number will be dis- played. Please make a note of the new order number for future reference. Message: These areas will contain any item availability, error messages, or prompts which may appear during an ordering session. SeeAppendix C for explanation of any message which may appear here. Title: QuikORDER will display the title of the item you are ordering if the information is available. If the item was announced by NTIS more than six years ago, the title will not display. Cost: This area will contain the total cost for this item. The cost per item is multiplied by the number of copies you are requesting minus any discounts which may apply. Rush Order Service: NTIS provides a Rush Order service for customers who need their information immediately. This guarantees that the item will be processed by NTIS within 24 hours of its receipt. Rush orders receive immediate, individual attention. The items ordered are delivered by first class mail or equivalent service. For this service, an additional S12 is added to the price of each item ordered. The ordering screen with returned data areas displays as follows: NTIS D A Number : 99999 04/02/89 10:12:25 Order Ref. No. : 999999999 Format P=Paper Copy Customer \ NTIS Order Number QTY M=Microf iche Routing JONES PB88101498XAB 001 P ORIGINALLY ORDERED AS PB87142170 S19 .95 Do you want Rush Order handling (+ S12 per item) (YorN)? N^ LASER MATERIALS FOR THE . 67 -MICROMETER TO 2^^MICROMETER RANGE . * * * * * TO PLACE YOUR ORDER ****** IndicerEe item to be processed with Rush Order Service, f ess RETURN To restart and cancel current entries, tab to arrow, press C and RETURN . => To return to the QuikORDER Selection Menu, tab to arrow, press R and RETURN. NOTE: Any items still on the screen will be cancelled. Step 3: Indicate if yon want your order processed using NTIS Rush Order Service by entering a Y. Then to place your order, press RETURN. If you use NTIS Rush Order Service, customer routing information cannot be entered. Response: QuikORDER will accept your order and redisplay a blank order screen and display the following in the message area: YOUR ORDER HAS BEEN ACCEPTED. 8 Guide to NTIS QuikSERVICE QuikORDER | Ordering up to three items at a time If any of the order numbers you have entered are unavailable, or if you do not wish to order an item you have keyed, you must either (1) enter a new order number in place of the first or (2) enter spaces on that item line. All order information flagged as an error must be corrected before continuing. Moving the cursor and resetting your screen* Operation Keystroke (s) TAB right TAB TAB left CTRL-G Reset locked screen or keyboard CTRL-Z or CTRL-R *lf these keystrokes do not work, contact the QuikSERVICE Communi- cations Representative at (703) 487- 4788. Ordering up to Three Items at a Time This selection does not show the titles of the items ordered. Up to three order numbers may be entered per screen display. Items are verified as available from NTIS. This screen displays as follows: NTIS D A Number: 99999 04/02/89 10:12:25 Order Ref . No. : 999999999 Format P=Paper Copy Customer NTIS Order Number QTY M=Microfiche Routing MESSAGE: After information is entered, press RETURN. To restart and cancel current entries, tab to arrow, press C and RETURN . To return to the QuikORDER Selection Menu, tabtoarrow, press R and RETURN. NOTE: Any items still on the screen wi 1 1 be cancelled. Step 1: To place a document order: • Enter the NTIS order number and TAB • Enter the number of copies and TAB • Enter the format (no TAB required) • Enter any routing information ( up to eight characters) yon would like on the address label and TAB. This field is optional. You may repeat this process up to three times. • Visually verify all information keyed and enter a RETURN. Guide to NTIS QuikSERVICE 9 Ordering up to three items at a time | QuikORDER NTIS Order Number: This area will contain , the NTIS order number by which your order will be filled. If the order number you are using has been superseded by a newer release, the newer number will be dis- played. Please make a note of the new order number for future reference. Message: These areas will contain any item availability, error messages, or prompts which may appear during an ordering session. See Appendix C for explanation of any message which may appear here. Cost: This area will contain the total cost for this item. The cost per item is multiplied by the number of copies you are requesting minus any discounts which may apply. Rush Order Service: NTIS provides a Rush Order service for customers who need their information immediately. This guarantees that the item will be processed by NTIS within 24 hours of its receipt. Rush orders receive immediate, individual attention. The items ordered are delivered by first class mail or equivalent service. For this service, an additional $12 is added to the price of each item ordered. The ordering screen with returned data areas displays as follows: NTIS D A Number : 99999 04/02/89 10:12:25 Order Ref. No. : 999999999 Format P=Paper Copy Customer NTIS Order Number QTY M=Microfiche Routing 'ADA173163 001 P SMITH NOT AVAILABLE FROM NTIS, CAN BE OBTAINED FROM ISSUING AGENCY (004) Do you want Rush Order handling (+ $12 per copy) (Y or N)? _ N8717658 001 P TEMPORARILY OUT OF STOCK, SHIPMENT WILL BE DELAYED (010) $30.95 Do you want Rush Order handling (+$12) (YorN)?_ DE82012801 001 P ACQS $14.95 Do you want Rush Order handlinc ************* T0 PLACE YOUR ORDER ************** Indicate items to be processed with Rush Order Service. Press RETURN. To restart and cancel current entries, tab to arrow, press C and RETURN. _> To return to the QuikORDER Selection Menu, tab to arrow, press R and RETURN. NOTE: Any items still on the screen will be cancelled. Step 2: Correct any errors which may have occurred and RETURN. Step 3: Indicate items to be processed using Rush Order Service by tabbing and pressing Y. Then to place your order, press RETURN. If you use NTIS Rush Order Service, customer routing information cannot be entered. Response: QuikORDER will accept your order and redisplay a blank order screen and display the following in the message area: YOUR ORDER HAS BEEN ACCEPTED. 10 Guide to NTIS QuikSERVICE QuikORDER | Rapid ordering option With the rapid ordering option, no verification is performed for the order numbers you have entered, no dollar totals are calculated, nor is there a Rush Order option. QuikORDER will assume that the order numbers you have entered are correct and available. If this is not the case, you will be notified by mail. If you do not wish to order an item you have keyed, you must either (1) enter a new order number in place of the first, (2) enter spaces on that item line, or (3) cancel all the items entered using the instructions at the bottom of the screen. All order information flagged as an error must be corrected before continuing. Moving the cursor and resetting your screen* Operation Keystroke(s) TAB right TAB TAB left CTRL-G Reset locked screen or keyboard CTRL-Z or CTRL-R *lf these keystrokes do not work, contact the QuikSERVICE Communi- cations Representative at (703) 487- 4788. Rapid Ordering Option The rapid ordering option allows you to order up 13 items per screen display. Prices and titles are NOT given, Rush Order service is not available, and the availability of the item ordered is not verified. This option is useful for customers who wish to place large orders and have valid order numbers and do not need to know the price of each item. The screen displays as follows: NTIS D A Number : 99999 04/02/89 10:12:25 Order Ref. No. : 999999999 Format P=Paper Copy Customer Error NTIS Order Number QTY M=Microf iche Routing Message MESSAGE: To place your order , press RETURN. To restart and cancel current entries, tab to arrow, press C and RETURN. => To return to the QuikORDER Selection Menu, tab to arrow, press R and RETURN. NOTE: Any items still on the screen will be cancelled. Step 1: To place a document order: • Enter the NTIS order number and TAB • Enter the number of copies and TAB • Enter the format (no TAB required) • Enter any routing information (up to eight characters) you would like on the address label and TAB. This field is optional. You may repeat this process up to thirteen times. • Visually verify all information keyed and enter a RETURN. Step 2: Correct any errors which may have occurred and press RETURN r NTIS D A Number : 99999 04/02/89 10:12:25 Order Ref . No. : 999999999 Format P = Paper Copy Customer Error NTIS Order Number QTY M=Mlcrof iche Routing Message PB88100011 DE84012083 ADA1778662XAD 001 P 002 M 001 P SMITH Guide to NTIS QuikSERVICE 1 1 Verify orders placed today | QuikORDER If the rapid ordering display screen was used to place your order, during verification, the screen: (1) will NOT show the document cost; (2) will NOT show multiple copy discounts. Be sure to keep a copy of the order reference number displayed. Refer to this number if you are using QuikQUERY or contacting NTIS Customer Service Department about your order. Orders placed using the rapid ordering option will not show their costs. Step 3 may be repeated until all information has been displayed. QuikORDER will not redisplay any order until you return to the QuikORDER Selection Menu and reselect option number 4. Verify Orders Placed Today The Ordering Verification Screen will display all orders you have placed through QuikORDER today. It will display up to six order numbers per screen display. The screen displays as follows: NTIS D A Number : 99999 04/02/89 10:12:25 Order Format Reference P=Paper Copy Customer Number NTIS Order Number QTY M=Microfiche Routing Cost 733790001 ADA1778662XAB 001 P RUSH1000 $11.95 733790001 ADA177986 001 P SO. 00 ___ 733790001 DE83007580 001 M C/O TRJJ ■ — S^T95 733790232 PB88101498 002 P _ — ^~"^~ $39.90 733790232 ADA1859164 ocu P — """ $0.00 733790232 ADA1872JBi- —~ 001 P SCMK) 1 7337902_32_ _-POT8T538 38 001__P_____ $Tn"oo MESSAGE: More information . To continue viewing, press RETURN. To return to the QuikORDER Selection Menu and cancel current displays, tab to arrow^ > press R and RETURN. Step 1: To continue, enter RETURN. Response: The next set of orders will be displayed. Step 2: When all of your orders have been displayed, the following will appear in the message area: ALL OF YOUR ORDERS HAVE BEEN DISPLAYED. PLEASE ENTER A RETURN TO REVIEW TOTALS. If you wish to review the totals for the document orders displayed, enter a RETURN. Response: The screen will be cleared and the total dollar amount dis- played (by order number) for all documents reviewed as well as the total number of document orders placed. No costs are given for items ordered through the rapid ordering option. Step 3: The screen with totals is "paged through" in the same manner as the Order Verification Screen (Step 2 and Step 3). After reviewing the dollar totals, enter a RETURN. Response: The QuikORDER Selection Menu will be displayed (See page 6). 12 Guide to NTIS QuikSERVICE QuikQUERY will display all your orders which are still being processed at NTIS or which have been shipped during the past 6 months. If you need additional information about an order, contact our Customer Services Department at (703) 487-4660 Orders are displayed in date-received sequence. If an error occurs, it must be corrected prior to continuing. To view orders placed today, return to the QuikSERVICE Selection Menu and select option 1 . Once inside QuikORDER, select option 4. Moving the cursor and resetting your screen* Operation Keystroke(s) TAB right TAB TAB left CTRL-G Reset locked CTRL-Z or screen or keyboard CTRL-R *lf these keystrokes do not work, contact the QuikSERVICE Communi- cations Representative at (703) 487- 4788. Checking Order Status Through QuikQUERY won ^ QuikQUERY Selection Menu With the QuikQUERY Selection Menu, you can choose to: 1) Display orders by NTIS order number (see page 14). This selection displays orders tor an NTIS order number you enter. 2) Display orders by user routing code (see page 15). This selection displays orders for a user routing code you enter. 3) Display all orders recieved at NTIS on or after a date you enter (see page 16). 4) Display all items still being processed (see page 17). This selection displays only orders which are still in process. 5) Return to QuikSERVICE selection menu. This option will return you to the QuikSERVICE Selection Menu. The QuikQUERY Selection Menu displays as follows: QuikQUERY Selection Menu Please enter the desired option number Option number Option 1 NTIS order number 2 User routing code 3 All order received at NTIS on or after / / (MM/DD/YY) 4 All items still being processed 5 Return to the QuikSERVICE menu Enter Option number , neccessary selection criteria, and press RETURN Message: Step 1: Enter the number of the option you wish to use and for option 1, enter an NTIS order number and RETURN; for option 2, tab, enter a user routing code, and RETURN; for option 3, tab, enter a date in MM/DD/YY format, and RE- TURN; for option 4 or 5, enter a RETURN. Response: The screen for the option selected or an error message will be displayed. Guide to NTIS QuikSERVICE 13 Display orders for a specific NTIS order number | QuikQUERY If "date shipped" is blank, the item has not been shipped. Display Orders for a Specific NTIS Order Number The screen displays as follows: /^ NTIS D A Number: 99999 04/02/89 10:12:25 Order NTIS Date Date Customer Reference Order Number Received Shipped Format Qty Cost Routing Number PB87211306 01/04/89 01/15/89 P 1 38.80 800490001 PB87211306 01/13/89 P 3 38.80 SMITH 801390001 To return to the QuikQUERY Selection Menu and cancel current entries, tab to arrow, press> R and RETURN. Step 1: To continue, enter RETURN. Response: The next screen of orders will be displayed or the QuikQUERY Selection Menu. Guide to NTIS QuikSERVICE QuikQUERY | Display orders for a particular routing code Display Orders for a Particular Routing Code The screen displays as follows: NTIS D A Number : 99999 04/02/89 10:12:25 Order Customer NTIS Date Date Reference Routing Order Number Received Shipped Format Qty Cost Number SMITH PB87211306 01/13/89 01/15/89 P 3 38.80 801390001 To return to the QuikQUERY Selection Menu and cancel current entries, tab to arrow, pres*> R and RETURN. Step 1: To continue, enter RETURN. Response: The next screen of orders will be displayed or the QuikQUERY Selection Menu. Guide to NTIS QuikSERVICE 15 Display orders received at NTIS on or after a specific date | QuikQUERY Messages refer to the item above. Display All Orders Received at NTIS On or After a Specific Date The screen displays as follows: 'NTIS D A Number : 99999 04/02/89 10:12:25 Order Date Date NTIS Customer Reference Received Shipped Order Number Format Qty Cost Routing Number 04/12/89 04/19/89 PB87915008 P 001 $ 8.00 713390034 10/14/88 01/15/89 PB87908708 P 001 $ .00 728949125 CANCELL ED, NOT IN NTIS COLLECTION 01/04/89 01/12/89 PB87211306 P 001 $12.95 800491251 ~0l7~rS/fi9 01/15/89 PB87211306 P 003 $38.85 SMITH 801392301 01/2 3/8 9^0^24/8 9 PB84936210 P 001 $5.00 802391466 CANCBtfcED, NOT IDENTIFIABLE 03/13/89 03/24/89 PB8101498 P 001 $19.95 802691346 03/13/89 03/20/89 PB81872381 P 001 $14.95 802691346 MESSAGE: More information . To continue viewing, press RETURN. To return to the QuikQUERY Selection Menu and cancel current entries, tab to arrow, press R and RETURN. Step 1: To continue, enter RETURN. Response: The next screen of orders will be displayed or the QuikQUERY Selection Menu.. Guide to NTIS QuikSERVICE QuikQUERY | Display all orders being processed Display All Orders Being Processed The screen displays as follows: NTIS D A Number : 99999 04/02/89 10:12:25 Order Date NTIS Customer Reference Received Order Number Format Qty Cost Routing Number 12/16/88 PB87108072 12/19/88 PB86910410 01/23/89 PB87904730 03/31/89 PB88100011 03/31/89 DE86015053 P 001 $19.95 713390134 P 001 $9.95 JONES 723291145 P 001 $ 5.00 802391466 P 001 $36.00 809190346 M 001 $9.95 P0A03 809190346 To return to the QuikQUERY Selection Menu and cancel current entries, tab to arrow, > press R and RETURN . Step 1: To continue, enter RETURN. Response: The next screen of orders will be displayed or the QuikQUERY Selection Menu. Guide to NTIS QuikSERVICE 17 Appendix A Setting Up to Access QuikSERVICE To use the QuikSERVICE system, your computer or terminal must be recognized by the "host" computer. The following steps will assist you in setting-up your equipment to access QuikSERVICE. Step 1: Match your terminal or computer type to those found on List A. Step 2: If you find a match, make note (in the blank on page 2) of your temiinal identifier code; you will need it for logging on and proceed to Step 4. Step 3: If you don't find a match, you must emulate (mimic) one of the terminals found in List A. Usually, this can be accomplished by your telecommunications software. Read your manual and determine what terminal types you can emulate. If you find a match, make note of your terminal identifier code which you will need in logging on and proceed to Step 4. DEC VT-100 terminal emulation is most commonly used. List A: Terminals and their identifier codes Identifier Identifier Identifier Terminal Type Code Terminal Type Code Terminal Type Code Adds-Regent in line drawing mode 420 VT200 68 Regent 20 4 VT200 (operating Regent 25 22 Beehive International in VTIOOmode) 32 Regent 40 9 DM5, DM5A, DM5B 17 DELTA DATA 400 53 Regent 60 48 DM20 17 ESPRIT Systems Executive 10/76 i 51 Viewpoint 18 DM78 38 Viewpoint/Color 81 B100, B105, B150, B152 23 Falco Data Products Viewpoint/60 9 ENDURA 61 Viewpoint/60+ 9 Control Data Corporation FAME/78 38 Viewpoint/78 49 CDC 722-10/20 19 TS-1 13 Viewpoint/78 Color 67 Viking 721-20/30 36 Viewpomt/90 41 Data General Dasher Fortune Systems FIS 1000 60 Alanthus V-270 12 6053, D200 19 General Terminal Corporation SW10 33 Altos Computer System DATAGRAPHIX 132B 35 ALTOS II 83 HAZELTINE ALTOS III 83 DATAMEDIA Executive Model 30 27 ColorscanIO 55 1420 15 Anderson-Jacobson Elite 3000 47 1500 63 AJ510 21 1510, 1520 15 AJ520 32 DATAPOINT 8200, 8220 52 ESPRIT 27 APPLE MACINTOSH Using Mac Terminal DEC Human Design Systems Concept 108 26 Version 1 or 2 77 VT52 14 Hewlett Packard VT100/VT102 20 110 20 AT&T VT100 with advanced Dataspeed 4410 57 video option, VT131 32 150 69 Dataspeed 4410, operating in line drawing mode 410 Dataspeed 4415 Dataspeed 441 5,-oper attng 39 If you have a terminal that is not on our list of compatible types, contact our QuikSERVICE Communications Representative at (703) 487-4788. Guide to NTIS QuikSERVICE APPENDIX A | Setting up to access QuikSERVICE List A (Cont.): Terminals and their identifier codes Identifier Identifier Identifier Terminal Type Code Terminal Type Code Terminal Type 5420 operating in line Code 2382A 69 MICRO-TERM ACT V or ACT5A 45 drawing mode 420 2621 7 5425 76 2624 69 MITSUBISHI M2311 A 50 5425 operating in line drawing mode 420 HONEYWELL NCR 7900 Model I 42 VIP 7200, 7205 30 Televideo VIP 7300 70 Northern Telecom 910 3 VIP 7801, 7802 31 Displayphone (operating in 910 Plus 56 ANSI mode) 40 912-C 5 IBM Displayphone (operating in 3101 11 3101 mode) 11 920-C 5 3161 or 3163 82 924 74 3178, 3180 or 3278 attached PCI 78 w 925, 950 24 via type-A LIM 49 970 62 31 79 and 3279 attached via Perkin-Elmer Owl 1250 10 Personal Terminal 3 type-A LIM 67 Personal Computer PRIME PST 100 75 Texas Instruments Model 940 29 with CX-Link 57 Ramek Omron 8025 AG a Thomas Engineering TEC 780X 70 INTELLIGENT Systems Intercolor 2400 58 SoroclQ-140 8 TYMSHARE Scanset 410, 415 14 Intercolor 2427 58 Tandberg Data TDV 2215S 80 Visual Technology 200 6 Interactive Systems Corporation 400 43 Intext 1 Terminal 37 Teleray Model 12 14 Volker-Craig VC404 54 LEAR SIGLER Model 16 39 VC415APL 46 ADM-2 3 V52 14 VC4404 66 ADM-3A, ADM-3A+, ADM-5 2 ADM-1 1 64 Teletype WYSE WY-50 73 ADM-12 64 4420 28 4 r ADM-22 44 4424 32 Zenith Z-19 16 ADM-24E 65 5410 57 ADM-31 3 5410 operating in line ADM-36I 34 drawing mode 410 ADM-1 178 59 5418 5418 operating in line 72 LIBERTY Electronics Freedom 100 71 drawing mode 418 5420 39 Step 4: You must now set your communication parameters to match those of the "host" computer system. Refer to example on page 20. Parameter Setting(s) Same as 1. Duplex Full (Local echo enabled, FDX) 2a. Parity 2b. Parity Even Enable Even 3. Stop bit 1 4. Bits per character 7 (Bits, Data bits, Word structure) 5. Baud rate 200 — 2400 6. Terminal emulation Determined in Step 3. Step 5: You are now ready to logon. Go to page 2. Guide to NTIS QuikSERVICE L9 Setting up to access QuikSERVICE | APPENDIX A Example of a Communications Set-up Screeen for the Smartcom IBM PC Communications Package Smartcom II Copyright 1983,1984,1985 Hayes Microcomputer Products, Inc. IBM PC V2.1[96-00063 1285] Stand By . . . Duplex Baud rate 3:1! p m Thursday February 18, 1989 PARAMETERS Press F2 For Help NUM TRANSMISSION PARAMETERS Duplex: FULL Connection Type: Bell 1200 s-~~~ X^H^H3teT~f>rocessThg~l FORMATTED Show Control Codes : NO Page Pause: NO Show Status Lines: NO Confidential: NO Include Line Feeds : NO Character Delay: 0(0. 001 sec.) Line Delay: 0(0.01 sec.) Character Format: 7 DATA + EVEN Emulator: VT102 / VjTlOO Error TELEPHONE PARAMETERS Answer On Ring: Remote Access : Phone Number : 1 / NONE Password : ,4500 Terminal emulation KEYBOARD DEFINITIONS Escape Key: 128 (Fl) --N Help Key: 129 (F2) Printer Key: 130 (F3) Capture Key: 131 (F4) Macro Prefix Key: 132 (F5) Break Key: 13 3 (F6) Break Length: 35 (0.01 sec.) Protect Key: 134 (F7) PROTOCOL PARAMETERS + 1 STOP Receive Time-out: 60 (sec. I Send Time-out : 10 (sec.) F^ee Protocol : HAYES Stop/Start - Stop Char: 19 (DC3) Statt Char: 17 (DC1) Send\Lines- EOLChar: 10 (LF ) Prompt Char: 32 (" ") hursday February 18,\1989 NUM Bits per character Parity Stop bits Phone number, e.g., (703) 487-4500 must be prefixed with any number required to get out of your building and dialing area. 20 Guide to NTIS QuikSERVICF. Appendix B Problem Solving Screen displays "don't look right- Terminal or keyboard "locks up" "Garbage characters" display The following are solutions to common problems occurring when using QuikSERVICE. PROBLEM: The screen displays "don't look right" e.g., all messages returned from the "host" computer are being displayed on the last or current line of the screen display. Possible Solutions: This problem may be attributed to: • An incorrect setting of the FULL/HALF DUPLEX mode selection. DUPLEX mode selection should be FULL. • An incorrect tenninal ID code was entered at the ENTER LOGON prompt. Recheck your terminal ID code and try logging on again. Make sure, when entering your tenninal ID code, that you continue to enter the code (key sequence, without a RETURN) until the "host" computer re- sponds; • If you are emulating a terminal type, recheck the emulation mode and the corresponding terminal ID code and try logging on again. PROBLEM: The terminal "locks up" • As soon as connection to the "host" computer is established. Possible Solution-. The problem may be that the characters per word, parity, or stop bit settings are incorrect. Reference Appendix A for information about the proper setting for the terminal you are emulating or using. Reset these parameters and retry. • During a QuikSERVICE session. Possible Solution: Enter the keystrokes, CTRL-Z or CTRL-R, to reset your equipment. This should redisplay your current screen. PROBLEM: Connection to the "host" computer occurs but "garbage characters" are being being displayed. Possible Solution: This problem may be attributed to the fact that: • You may not have been able to get a long-distance phone line connec- tion at the time you tried calling. Try dialing again. If the same problem occurs, try listening (if possible) to the modem as the dial/answer se- quence occurs to make sure that there is no operator intervention. • You may have a lot of "line noise" on the phone line, in which case "garbage characters" will be displayed and you will probably be discon- nected. In this case, try using a clearer phone line. If that is impossible, try dialing during non-peak hours. • The characters per word, parity, or stop bit settings are incorrect. Refer- ence Appendix A for the proper settings. Reset these parameters and try again. • If you are using a telecommunication software package, such as SMART- COM II, which has an automatic logon macro, check that the macro is not issuing any commands (null dataset) at system connect time. Guide to NTIS QuikSERVICE 21 Problem Solving | APPENDIX B INPUT INHBT APPLICATION NOT POLLING APPLICATION NOT AVAILABLE Can't TAB left Can't TAB right PROBLEM: INPUT INHBT appears on the status line and you cannot enter data. Possible Solutions: The INPUT INI IBT portion of the status line usually indicates that processing is occurring between your terminal and the "host" computer. This is normal and should disappear within a few seconds. If, after a reasonable amount of time, this message is still being displayed, you must "reset" the cursor by entering CTRL-Z or CTRL-R. PROBLEM: APPLICATION NOT POLLING message is displayed in the middle of an ordering session. Solution: This message indicates that QuikSERVICE is malfunctioning. Please contact NTIS Customer Service Department at (703) 487-4660 and alert them to the problem. PROBLEM: APPLICATION NOT AVAILABLE or APPLICATION NOT ACTIVE message is displayed after entering /FSDBDCA. Solution: These messages are displayed when the system is not able to connect you to the QuikSERVICE system. You must sign off from the "host" computer and try logging on again in a few minutes. PROBLEM: Can't TAB left. Possible Solution: Press the CTRL-G key to TAB left. If this doesn't work, call the QuikSERVICE Communications Representative at (703) 487-4788. PROBLEM: Can't TAB right. Possible Solution: Press the CTRL-I key to TAB right. If this doesn't work, call the QuikSERVICE Communications Representative at (703) 487-4788. 22 Guide to NTIS QuikSERVICE Appendix C Error Messages and Prompts These messages or the message codes may appear when you are using QuikSERVICE. They will appear if a keying mistake is made or if an item you are requesting has special conditions. Some messages end in numbers. Refer to these numbers in the following list. If there is no number, refer to the alpha- betical list of messages. Message Further Information 001 The order number you have entered is a subscription item only and may not be ordered as a single item. For more information concerning this document number, contact our Subscription office at (703) 487-4630. 002 The order number you have entered is available for release to United States addressees only. 003 The order number you have entered is available to United States federal government agencies and departments only. 004 The order number you have entered is not available from NTIS, however it may be obtained from the issuing agency. Contact the NTIS Identification Department at (703) 487-4780, for the name and address of the issuing agency. .The order number you have entered is not available in paper copy due to the poor quality of the original. This item may be available in microfiche form. .The order number you have entered is not available in microfiche form due to the poor quality of the original. This item may be available in paper copy form. .The order number you have entered is not available in either paper copy or microfiche due to the poor quality of the original. .The order number you have entered is available to domestic addresses only at this time. This document will be available to foreign addresses at a future date. .The order number you have entered is available for distribution to U.S., Canada, and Mexico only. .The order number you have entered is temporarily out of stock. Your request will be filled, however, shipment from NTIS will be delayed due to duplication efforts. Selecting NTIS' Rush Order Service will eliminate this delay and guarantee shipment from NTIS within 24 hours. 01 1 The order number you have entered is not currently available in either paper copy or microfiche form. Contact the NTIS Identification Department at (703) 487-4780 for further information concerning this document. 012 The order number you have entered is not available at 005 006 007 008 009 010 013 015 016 Message Further Information this time. Although this document has been an- nounced for sale and distribution, NTIS has not yet received a copy from the issuing agency for duplica- tion and distribution. This document will be available at a future date. .The order number you have entered is in machine- readable format. This item may not be ordered through the QuikORDER, however it may be ordered through the NTIS Sales Desk at (703) 487-4650. .The order number you have entered, although ordered through NTIS, will be sent and filled by the New England Research Application Center (NERAC). No action on your part is necessary. This message is for your information only. .The order number you have entered is not available from NTIS because NTIS has not been able to obtain the copyright and, therefore, is not permitted to duplicate this document. Please contact NTIS Identifi- cation Department at (703) 487-4780 for a possible referral to the issuing agency. .The order number you have entered is not available. Please contact the NTIS Identification Department at (703) 487-4780 for more information concerning this document number. .The order number you have entered is no longer in circulation. .All sales and distribution for this document have been temporarily suspended. .The order number you have selected is no longer available from NTIS because it has been withdrawn from circulation by the issuing agency. .The order number you have selected has been announced incorrectly, i.e., the order number is incorrect; the price has been misquoted; etc. This order number requires research prior to filling the order. Please contact the NTIS Identification Depart- ment at (703) 487-4780. 022 The order number you have selected is not available 017 018 019 020 021 Guide to NTIS QuikSERVICE 23 Error messages and prompts | APPENDIX C Message 023 024 025 Further Information: for distribution to the Union of Soviet Socialist Repub- lic. .The order was not filled because the customer's deposit account is closed or overdrawn. Customer was advised prior to cancellation. Call the Deposit Account Representives at (703) 487-4770 for further informa- tion. .The order submitted could not be filled because there is no valid order number and the additional information furnished is not sufficient to identify the document. .The order has been cancelled for reasons that necessitate Freedom of Information (FOIA) process- ing. Referral letter was sent to advise the customer where to inquire further. COPIES FIELD MUST BE NUMERIC The number of copies field on the screen must contain a numeric value from 1 to 999. Ordering efforts will not continue until this field is correct. DO YOU WANT RUSH ORDER HANDLING (+ $12 PER COPY) (Y OR N)? NTIS Rush Order service guarantees your order will be shipped withing 24 hours. This service is especially helpful when the document you wish is temporarily out of stock or when the document is needed as soon as possible. The appropriate dollar cost is added to the total cost of the document, the sum of which will be displayed in the "TOTAL AMOUNT CHARGED" area of the log off screen. ITEM IS NOT ON OUR INVENTORY This message indicates that the order number you have entered is not on the NTIS inventory. The order number has either been keyed incorrectly or, if keyed correctly, has been printed incorrectly in the publication from which the order number was derived. In the latter case, please call the NTIS Identification Department at (703) 487-4780. ORIGINALLY ORDERED AS... The order number which was originally entered is displayed with this message. The number which currently appears above this message is the order number which will be used to fill your order. The order number you originally entered was superseded by a newer release. Please make a note of this new number for future reference. PLEASE ENTER A PASSWORD This message indicates that a Deposit Account number was given but no password was given. The QuikSERVICE system is inaccessible without both a Deposit Account number and a password. THE DEPOSIT ACCOUNT NUMBER YOU HAVE ENTERED IS INCORRECT. IT MUST CONTAIN NUMERIC DATA ONLY. PLEASE CORRECT AND PRESS RETURN. Self-explanatory. THE DEPOSIT ACCOUNT NUMBER YOU HAVE ENTERED IS NOT CURRENTLY ON THE DEPOSIT ACCOUNT MASTER FILE. PLEASE VERIFY THE NUMBER, CORRECT, AND PRESS RETURN. Self-explanatory. TYPE COPY MUST BE "P" OR "M". The formats available for order through QuikORDER are microfiche (M) or paper copy (P) only. No other formats are accepted at this time. WE ARE SORRY, THE DEPOSIT ACCOUNT NUMBER GIVEN IS NOT CURRENTLY REGISTERED WITH NTIS. PLEASE CHECK THE NUMBER ENTERED. FOR QUESTIONS PLEASE CALL NTIS AT (703) 487-4770. Self-explanatory. WE ARE SORRY, THE DEPOSIT ACCOUNT NUMBER YOU HAVE ENTERED IS NOT AN ACTIVE ACCOUNT. PLEASE CHECK THE NUMBER ENTERED. FOR QUESTIONS, PLEASE CALL NTIS AT (703) 487-4770. This message indicates that the Deposit Account number entered is on the Deposit Account Master File but has been listed as inactive. QuikSERVICE inhibits inactive accounts from accessing the QuikSERVICE system. Please call the Deposit Account Representives at (703) 487-4770. WE ARE SORRY, THE PASSWORD GIVEN IS NOT AUTHOR- IZED TO ACCESS THE QUIKORDER SYSTEM. PLEASE VERIFY THE PASSWORD ENTERED. IF YOU HAVE ANY QUESTIONS, PLEASE CALL NTIS AT (703) 487-4770. Self-explanatory. WE ARE SORRY, THE SHIP-TO ADDRESS CODE YOU HAVE ENTERED IS NOT ON OUR FILE. PLEASE VERIFY THE CODE ENTERED. IF YOU HAVE ANY QUESTIONS, PLEASE CALL NTIS AT (703) 487-4770. Self-explanatory. WE ARE SORRY, THE TITLE FOR THIS ITEM IS NOT AVAILABLE FOR DISPLAY. This message indicates that the document you are ordering has been in our inventory for more than six years. Due to the size of our inventory, only the most current titles (current six years) are available for display. This does not mean that the document is not available for ordering. WE ARE SORRY, THE U.S. TREASURY DOES NOT PERMIT NTIS TO FILL ORDERS ON ACCOUNTS WHICH HAVE A NEGATIVE BALANCE. IF YOU HAVE MADE A RECENT 24 Guide to NTIS QuikSERVICE APPENDIX C | Error messages and prompts REPLENISHMENT OR HAVE A QUESTION, PLEASE CALL NTIS AT (703) 487-4770. This message indicates that your Deposit Account is in a delinquent status. The U.S. Treasury does not permit NTIS to fill orders on accounts which have a negative balance, there- fore, QuikORDER inhibits access to the system. WE ARE SORRY, THERE IS NO PASSWORD RECORD FOR THE DEPOSIT ACCOUNT NUMBER AND PASSWORD GIVEN. PLEASE VERIFY BOTH THE PASSWORD AND THE DEPOSIT ACCOUNT NUMBER, CORRECT, AND PRESS RETURN. Self-explanatory. WE ARE SORRY, YOU HAVE EXCEEDED YOUR OVER- DRAW LIMIT. NTIS IS NOT PERMITTED TO FILL ORDERS WHICH HAVE A NEGATIVE BALANCE. IF YOU HAVE MADE A RECENT REPLENISHMENT OR HAVE A QUESTION, PLEASE CALL NTIS AT (703) 487-4770. This message indicates that you have exceeded the overdraw limit on you account, as set by the General Accounting Office. Reference also message, "WE ARE SORRY, THE U.S. TREASURY..." in this section. YOUR ORDER HAS BEEN ACCEPTED. This message indicates that your order has been accepted and QuikORDER is now ready to process the next document number or return to the QuikORDER Selection Menu. Guide to NTIS QuikSERVICE 25 26 Guide to NTIS QuikSERVICE QuikSERVICE Comment Return Sheet We appreciate your help. Please use this sheet to make any comments or suggestions concerning NTIS QuikSERVICE. 1. Is QuikSERVICE easy to use? □ Yes No, any suggestions? 2. Are there other online ordering services you would like offered? □ No Yes, which? 3. Is this manual easy to use? □ Yes No, any suggestions? 4. Are there enough examples? □ Yes No, any suggestions? 5. Other Comments: Please return this sheet to: National Technical Information Service Director, OCCS, Room 2028S Springfield, VA 22161 Guide to NTIS QuikSERVICE 27 illinium AD000E17EZ0fl0 -< Guide to NTIS QuikSERVICE Key NTIS Telephone Numbers TO PLACE AN ORDER Technical Reports & Computer Products Sales Desk-Regular service Sales Desk-RUSH service FAX International Telex TDD (For the hearing impaired) Subscription Branch (703) 487-4650 1-800-553-NTIS (703)321-8547 or (703) 321-9038 64617 (703) 487-4053 (703) 487-4630 The Order Desk and Subscription Branch are open 8:30 a.m. to 5:00 p.m. Eastern time, Monday through Friday. OTHER ASSISTANCE For help in identifying a title for sale For help in tracing an order For help with NTIS Deposit Accounts For help with invoices NTIS Online Searching Help Desk For help with NTIS QuikSERVICE Military Publications (703) 487-4780 (703) 487-4660 (703) 487-4064 (703) 487-4770 (703) 487-4640 (703) 487-4788 (703) 487-4684 N I IS QuikSER VICE- Direct Access to the NTIS Ordering System ■ Faster order processing ■ No handling fee ■ Orders can be tracked See inside for- Setting up your computer-page 18 Logging on-page 2 Ordering from NTIS-page 6 Checking on orders-page 13 Logging off-page 5 illinium AQ000E172e0fl0 PR-817 8/93